Salesforce Digital Engagement | EP11

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  • เผยแพร่เมื่อ 25 พ.ย. 2024

ความคิดเห็น • 34

  • @shubhamtunkikar1949
    @shubhamtunkikar1949 2 ปีที่แล้ว +1

    Had to pause in between, just to complement Jitendra. Amazed with the presentation. Thanks for the super cool session.

    • @apexhours
      @apexhours  2 ปีที่แล้ว

      Glad you liked it!

  • @dheena777
    @dheena777 2 ปีที่แล้ว +1

    Thanks Jitendra for the detailed sessions which would be very helpful. Once again Amit has to be thanked for these kind of promising sessions which is priceless for the learners.

    • @apexhours
      @apexhours  2 ปีที่แล้ว +1

      So nice of you

  • @gauravpratapsingh4432
    @gauravpratapsingh4432 2 ปีที่แล้ว +1

    Thanks for explaining Digital Engagement in such detail. It was really insightful.

    • @apexhours
      @apexhours  2 ปีที่แล้ว

      Glad it was helpful!

  • @smritisharan-sfdcamplified
    @smritisharan-sfdcamplified ปีที่แล้ว

    amazing diagram. i loved it. it cannot get better. awesome.

    • @apexhours
      @apexhours  ปีที่แล้ว

      Glad you like it!

  • @sandipchahande3832
    @sandipchahande3832 2 ปีที่แล้ว +1

    Thanks for the Session and Resources.☺️

    • @apexhours
      @apexhours  2 ปีที่แล้ว

      Our pleasure!

  • @GlamHommie
    @GlamHommie 2 ปีที่แล้ว +2

    Thanks for the awesome session 😎

    • @apexhours
      @apexhours  2 ปีที่แล้ว

      Our pleasure!

  • @Nazim.InoviSolutions
    @Nazim.InoviSolutions ปีที่แล้ว

    Awesome

  • @AshwiniReddy-t9s
    @AshwiniReddy-t9s ปีที่แล้ว

    Thanks, Jitendra
    What if Salesforce wants to connect with the customer first via SMS, how to initiate the conversation and where?

  • @AlbertsWorld42
    @AlbertsWorld42 ปีที่แล้ว

    Thank You!!!

    • @apexhours
      @apexhours  ปีที่แล้ว

      You're welcome!

  • @kiranvrao9714
    @kiranvrao9714 2 ปีที่แล้ว +1

    Thanks

  • @anjalitalreja7241
    @anjalitalreja7241 2 ปีที่แล้ว +1

    Thanks Jitendra for this video. It was really very helpful!!! Can you please share the ppt?

  • @AbhishekKaushik-y2z
    @AbhishekKaushik-y2z ปีที่แล้ว

    Hello, I have created Omni Channel and linked Queue to the Messaging Channel as per Documentation. But I'm unable to receive the inbound messages in the omni channel utilitites. Please help me with some guidance, what could have gone wrong? Thanks!

  • @SEBASTIANANTONIOCORDOVADIAZ
    @SEBASTIANANTONIOCORDOVADIAZ ปีที่แล้ว

    Is there a way to create a report to track my Digital Engagement license usage? I cant find a way to control how many conversations Im using.

  • @padmaalavala
    @padmaalavala 2 ปีที่แล้ว

    Hi Sir, is there any way to capture leads automatically from social media post without social studio, as it is sun setting in 2024. I see only starter pack from social customer service but it allows only 2 social accounts. Is there any way we can replace the social studio features using other salesforce features ?

  • @DavidSmith-yu7qv
    @DavidSmith-yu7qv 2 ปีที่แล้ว

    Where is the link to the PPT and MindMap?

  • @peruchitamolinera
    @peruchitamolinera 2 ปีที่แล้ว +1

    Jitendra, can Digital Engagement WhatsApp work without Omni channel?

    • @apexhours
      @apexhours  2 ปีที่แล้ว

      We will cover in future sessions

  • @vijugaurav
    @vijugaurav 2 ปีที่แล้ว

    Hi Jitendra, Can we use existing Indian number to setup a SMS messaging channel ?

  • @BHARATKUMAR-zo4cy
    @BHARATKUMAR-zo4cy ปีที่แล้ว

    Hi i have Salesforce contact centre accredited professional exam, please telll me how to prepare because im new to salesforce, I joined a startup as a admin support, but my manager told me to give and pass the exam, please help

  • @ankeshverma5229
    @ankeshverma5229 2 ปีที่แล้ว +1

    Please add video on service cloud voice

  • @SharmaJiSFDCBlogs
    @SharmaJiSFDCBlogs 10 หลายเดือนก่อน

    where can i access the ppt

    • @apexhours
      @apexhours  9 หลายเดือนก่อน

      Available on Apex hours web site