Customer Service Quality Metrics That Actually Matter

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ความคิดเห็น • 10

  • @prasadkandra
    @prasadkandra ปีที่แล้ว +5

    Even the best customer service can not save poor product and service! So, build better products with capabilities that can really solve people problems and make their lives better.

  • @jennn96
    @jennn96 3 ปีที่แล้ว +12

    Omg just what I needed and with CATS. Love it!

    • @Klausapp
      @Klausapp  3 ปีที่แล้ว +5

      We've always seen it as a match made in heaven - surely it's not a coincidence that CSAT is an anagram of CATS? 🤔

    • @markdbydesign
      @markdbydesign 2 ปีที่แล้ว

      😂

  • @jasminesotovasquez5817
    @jasminesotovasquez5817 2 ปีที่แล้ว +2

    Thank your for the amazing video! Couldn’t be more clear and straight to the point!
    Is there any app or software you would recommend to do this evaluations on clients and CS agents?

    • @Klausapp
      @Klausapp  2 ปีที่แล้ว +1

      This comment made us a bunch of very happy cats 😻Klaus is not just a cheeky cat who knows a lot about CS metrics - Klaus is also a customer service quality management platform that can help you with your evaluations. Go take a peek at klausapp.com 😼

  • @patricioporras824
    @patricioporras824 ปีที่แล้ว +1

    What gets measured gets done.

  • @Florian_muse
    @Florian_muse 2 ปีที่แล้ว +2

    glad I'm not a business major.

  • @arivalenzuela4643
    @arivalenzuela4643 3 ปีที่แล้ว +3

    Nice !