This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃
I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please
I am working in Retail Banking core service and this phrases really help me a lot. Encounter different scenarios that we can't complain 😂😂 100% this really help me a lot to gain surveys 😅😊
Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job. Can you pls help me in any way
@vanellah Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job. Can you pls help me in any way
This is very helpful. Thanks for sharing☺️ we are done with the language training last night. I just hope I'll survive to the more up coming months. This is my first time working in the bpo company somewhere here in the Philippines.
My coworker insist on telling people “here is the manager’s contact info. You can be sure to ask him any questions.” I wonder if that second sentence sounds weird to a native speaker because I keep arguing with him it sounds weird. I think it should be “please feel free to ask him any questions.”
Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines
Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~
I say all of these phrases and still sometimes get answers because customers are looking for a resolution on the spot , sometimes we need to wait and customers won't bother fixing their answers. The amount of times I had to switch jobs because of abusive responses is outstanding.
hey Derek I am a new joinee in a customer service related job and I am learning through your video while also on the training period and all thanks to you!
I'm a customer too , I usually try to avoid giving bad responses whenever I'm in a Position of power to do so. Most of the times I keep powerful responses for the gym maybe.
Omg awesome job dude! Thank you very much for this information it's going to be useful in my next job in a call center I'll try to put in practice some of these phrases brother, thank you.
You know what im so happy seeing your video. This is the one ive been looking for. Its complete and i really like what you did. The BEST SPIELS that a CRS needed to learn more and have the best sentence or spiels for the cx
Last year, I enrolled in an online customer service course. While I completed the introduction part, it's difficult to finish the assessment because is too long and the answers must to be creative answer. I'd be glad to share the assessment questions for input. Also if I m stay longer in front of the computer I have headache
I used to sell subscriptions and "fundraised" on the phone which is a lot different because that includes commission. I used to always pepper in a defensive phrase "it has everything to do with us and nothing to do with you" on offense, I would use phrases like "you guys are the best, but of course you know that already". I know it sounds weird but it worked for D personalities.
This is a true gem. I recently enjoyed a similar book, and it was a true hidden gem. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint
Hi Derek, I hope you are doing great. I've gone through the chat box and found that you have answered almost every question/comments. So, I got the courage of posting this comment hoping that I would get an update. So, recently I have switched the company, where we need handle service no scenarios mostly and our scores are published on NPS basis. So now, the major issue that I am facing now is: being an introvert, I don't know how to connect with the customer and this has been impacting my scores. Do you have any ideas to share on this. Thank you in advance.
Hi there! I'm doing pretty well, thanks. Hope the same goes for you. I do try to reply to as many comments as possible but sometimes it takes me a while 😃 First of all, it doesn't matter that you're an introvert - it's still absolutely possible to connect with customers. You can learn specific questions and responses that will help you show interest and build rapport. Why don't you try using just a few simple phrases to get started? See how you feel and whether it makes a difference. Perhaps some of the phrases from this lesson? Building trust and rapport is about showing the customer you care and solving problems. Being calm, listening carefully, and showing that you understand their situation can leave a lasting impression. Another suggestion: how do your colleagues get high scores? Ask them for tips or even listen to them - what are they saying? How do they speak? Do they always use the same kinds of phrases to connect with their customers? Hope this helps!
Hey Derek could you please make a video on Technical support Customer service executives with suitable phrases and examples.It will be highly appreciable.
As a regular common customer who faces the big empires who abuse the clients and such their money, energy, nerves and destroy your stat of mind by treating you as a particle of identical template categorized clients, the worst thing that can happen is to find the answering person a mere robot trained to absorb your (my ) anger by artificially sweet talking you out of your case to deal with defending yourself instead of confronting them and their organization.This happened (and still happening) to me with one of the most con companies in the world AT&T the communication company in the USA. their staffs have the power of attorney to absorb your claims and " sin cerely" showering you with promises that they cannot keep. and my case is almost three years of paying for a third telephone line, data and installments which I have NEVER had and still don't have
You can say whatever you want but if you don’t have the ability to fix their problem the customer does not (and should not) care about the fake small talk
@@piyushkazama7113 It's true. The customer calls they want results and mayble a little friendly chit chat. In call centers it's all about metrics and KPI's.
Get your FREE PDF Guide here: bit.ly/CustomerServicePhrases
Thank you so much sir 😊
I can't join this link, so you can drop the link again.
This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃
Brilliant! So glad you find this helpful. Comments like this give me the motivation to keep uploading new lessons - thank YOU, Estefania!!!
Can you guide me some tips regarding the call center (logistic service) and what is the trick that customer don't hung up the call?
Tell me one thing.
How can you handle angry customers??.
Do u have any phrases to please share with me
0pp0⁰⁰p😊pp0000p
these *
I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please
Glad you find it helpful, Isaac 😊
this is only what we talk with customers or they try to talk to you about their problems or activities
Hey bro, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
I am working in Retail Banking core service and this phrases really help me a lot. Encounter different scenarios that we can't complain 😂😂 100% this really help me a lot to gain surveys 😅😊
Hw did u got that job
Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job.
Can you pls help me in any way
@vanellah
Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job.
Can you pls help me in any way
I started working on call center mounth ago, tomorrow is my first calls without advicer, this information help me, thank you for good video!
No problem!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Hiii how was the first call a 11 moths ago
I work in a call center, and I plan to use phrases during my calls to make the customer experience more impactful.
Great!
This is very helpful. Thanks for sharing☺️ we are done with the language training last night. I just hope I'll survive to the more up coming months. This is my first time working in the bpo company somewhere here in the Philippines.
Best of luck 👍
My coworker insist on telling people “here is the manager’s contact info. You can be sure to ask him any questions.” I wonder if that second sentence sounds weird to a native speaker because I keep arguing with him it sounds weird. I think it should be “please feel free to ask him any questions.”
I will start my training soon, I can use this English Phrases thank you so much 🙏🙏🙏
Best of luck!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
This is very much helpful...thank you so much sir, please come up with more videos on customer service english.
I'll do my best!
Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines
No problem - how did it go?
Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~
Derek, all your videos are extremely useful and with a deep respect to the audience
I appreciate that!
how can I contact you
@@derekcallan-englishforpros we more
The different scenarios was very helpful. It let's me know I'm good at customer service. Thank you for letting me know I give great customer service.
No worries 😊👍
Thank you for this vid! It's my second day as a trainee
Good luck!!
Wow amazing video!! 👏👏👏👏 It'll be very useful in the future, I really appreciate your support and pieces of advice. You rock! 🎉
Thanks, Jose!
Thank you, and I hope you create a face to face conversation regarding selling phone
Very helpful these phrases are used in daily basis
Glad you like it!
Thank you so much sir for uploading this video..... it's really very helpful to me and others also..... I am watching it from India.....❤
It's my pleasure!
Thanks for your help!!! I’m sure this lesson will give me the confident to express me fluently.
No worries 😌
I say all of these phrases and still sometimes get answers because customers are looking for a resolution on the spot , sometimes we need to wait and customers won't bother fixing their answers. The amount of times I had to switch jobs because of abusive responses is outstanding.
wow!
One of my many weaknesses are being awkward, clumsy and tactless.
I hope I can master this very important skill
hey Derek I am a new joinee in a customer service related job and I am learning through your video while also on the training period and all thanks to you!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
Not just the phrases, the tone, the attitude, the customers can tell
I really liked the way you explained all in details and provided different answers for each case. Thanks for the video🎉🎉🎉🎉❤
My pleasure 😊
I need more videos like this ❤ when will you do another one please!
I‘ll do my best!
Thank you Derek. It really helped me.
Glad it helped!
Man you have all the keywords that we need to start working in a call center! Thanks a lot!
Happy to help!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
I'm a customer too , I usually try to avoid giving bad responses whenever I'm in a Position of power to do so. Most of the times I keep powerful responses for the gym maybe.
Im applying tomorrow and it’s a one day process I hope I get in
How did it go?
I’m about to join a company which is focused on customer service and i had been looking for phrases that can help me feel more properly to the charge
Best of luck 😊👍
Your lessons are absolutely amazing! It’s what I was looking for a long time. Thanks a million for your great job!
You’re very welcome 👍
Thank you very much. Very helpful 😊
Omg awesome job dude! Thank you very much for this information it's going to be useful in my next job in a call center I'll try to put in practice some of these phrases brother, thank you.
No worries! Best of luck with the new job 👍
You're a marvelous person dude!, How you're going to explain it so clear?, This info is amazing, I'm really grateful with you, new sub!
I appreciate that! Welcome to the community 😊👍
I have been in call center for 2 years but is still feel there is something I'm still missing in giving customers the best.
This is what I needed,thank you so much!
Glad it helped!
Great points of your situations, When dealing with professional customer's service.👍
Thanks 😊
Excelent content, thank for sharing
My pleasure!
I think Walmart's customer support agents should learn from your channel.
No way they will watch this lol no brain 🧠
This is best video i am taking service desk call and its very helpful for me ❤ Thanks buddy 😊
You know what im so happy seeing your video. This is the one ive been looking for. Its complete and i really like what you did. The BEST SPIELS that a CRS needed to learn more and have the best sentence or spiels for the cx
Amazing this is the first time working in a call center
Great - best of luck to you 👍
I learned new expressions that I didn't know. thank you greetings from Venezuela
That's great!
Thank you so much for this amazing help.
You're very welcome!
thank you very much this video is very helpful for me, i'm about to have an interview about customer service job, i hope i'll get the job 😊
You're very welcome and best of luck for your interview!
thank you, Mr Derek
No problem!
Thanks for sharing ur knowledge ❤
My pleasure 😊
Last year, I enrolled in an online customer service course. While I completed the introduction part, it's difficult to finish the assessment because is too long and the answers must to be creative answer. I'd be glad to share the assessment questions for input. Also if I m stay longer in front of the computer I have headache
great lesson!!!
Glad you liked it!
Very nice Derek❤
Thank you very much!
I was delightful to learn something about you bro your wors have diamond so many congratulation
Glad you like it 😊
Thank for the video, there are great phrases
Glad you like them!
Thank you very much for your efforts
It's my pleasure 😊
I used to sell subscriptions and "fundraised" on the phone which is a lot different because that includes commission. I used to always pepper in a defensive phrase "it has everything to do with us and nothing to do with you" on offense, I would use phrases like "you guys are the best, but of course you know that already". I know it sounds weird but it worked for D personalities.
Its about customers care
Hi
I have just started a on job training in customer support
Hi! Best of luck 😀👍
Thank you so much for your help!
You're welcome!
this video is very imaging and very important
Glad you like it 👍
Thanks a lot this vidéo is very helpful.
Glad it was helpful!
Thank you for share this useful information
Thank you making this video. Recently joined BPO and this will help me sure.❤
Glad it was helpful!
Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?
This was great!! Thank you
Glad you enjoyed it!
This is a true gem. I recently enjoyed a similar book, and it was a true hidden gem. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint
Great work sir
Thanks!
Thanks Derek.
No problem, Rao!
Thanks ,you are amazing!!!
Thank you too!
Thanks a lot for that use business English lesson!
No problem, Mikael 👍
Hi Derek,
I hope you are doing great. I've gone through the chat box and found that you have answered almost every question/comments. So, I got the courage of posting this comment hoping that I would get an update.
So, recently I have switched the company, where we need handle service no scenarios mostly and our scores are published on NPS basis.
So now, the major issue that I am facing now is: being an introvert, I don't know how to connect with the customer and this has been impacting my scores.
Do you have any ideas to share on this.
Thank you in advance.
Hi there! I'm doing pretty well, thanks. Hope the same goes for you.
I do try to reply to as many comments as possible but sometimes it takes me a while 😃
First of all, it doesn't matter that you're an introvert - it's still absolutely possible to connect with customers. You can learn specific questions and responses that will help you show interest and build rapport.
Why don't you try using just a few simple phrases to get started? See how you feel and whether it makes a difference. Perhaps some of the phrases from this lesson?
Building trust and rapport is about showing the customer you care and solving problems. Being calm, listening carefully, and showing that you understand their situation can leave a lasting impression.
Another suggestion: how do your colleagues get high scores? Ask them for tips or even listen to them - what are they saying? How do they speak? Do they always use the same kinds of phrases to connect with their customers?
Hope this helps!
Thank you so much
Thank you !
Thank you
No worries 😉
Taking notes
👍
thank you so much 😊
You're welcome 😊
Thankyou very much
You're very welcome!
Hey Derek could you please make a video on Technical support Customer service executives with suitable phrases and examples.It will be highly appreciable.
Very informative..... useful
Glad it was helpful!
Thank you so much your video i watched i love this video
I'm so glad!
It's very helpful content keep it up
Will do!
Gracias por este vídeo, es perfecto para la clase que debo impartir en el colegio, saludos
thank you so much!
No problem 👍
love this!
Thanks!
Thanks brother for making such nice videos God bless 🙌 ❤😊
Thank you Bonnie Laaaaaaaaaaa
😃 no problem 👍
I subscribed to your channel! Very helpful:))
Thanks for subscribing 😊👍
As a regular common customer who faces the big empires who abuse the clients and such their money, energy, nerves and destroy your stat of mind by treating you as a particle of identical template categorized clients, the worst thing that can happen is to find the answering person a mere robot trained to absorb your (my ) anger by artificially sweet talking you out of your case to deal with defending yourself instead of confronting them and their organization.This happened (and still happening) to me with one of the most con companies in the world AT&T the communication company in the USA. their staffs have the power of attorney to absorb your claims and " sin cerely" showering you with promises that they cannot keep. and my case is almost three years of paying for a third telephone line, data and installments which I have NEVER had and still don't have
Thank you for the info sir
No worries!
Thank you so much! It's very helpful. I will subscribe to your channel now. 😊
Great! Thanks for subscribing 😊
Like always excellent
Thanks very much 😊👍
Fantastic articulation ❤❤❤
Very useful
Glad you think so!
Thanks a lot❤
You're welcome 😊
hi derek ,i would like to learn skill of prive negotiation,thanks
I'll do my best to upload more negotiation lessons in the future. In the meantime, take a look at this: th-cam.com/video/lPinxUDxhVs/w-d-xo.html
Please is it okay to respond to an office call saying;
Hello good morning
Happy home hospital speaking, how may we help you sir?
You can say whatever you want but if you don’t have the ability to fix their problem the customer does not (and should not) care about the fake small talk
Fair point
That is harsh reality😢😢
@@piyushkazama7113 It's true. The customer calls they want results and mayble a little friendly chit chat. In call centers it's all about metrics and KPI's.
The most helpfull video on youtube
Thanks! Glad you find it helpful 😊
Keep doing your videos please
I need to learn more ,balery i'm learning. I would like increase my skill and vocabulary
Just watch more of my lessons 😊
sir i am appreciated you you are so great mind blowing you are so inspiring you are so stunning you are so great
thank you a lot ❤