@@Ruth-os4mi no it is not. the management of growth is the achilles heel of capitalist companies. there are plenty of companies who continue to grow for many decades while sticking to their core principles, it is part of the reason why investors such as warren buffet are rich and you are not. one day you commies will learn that stagnant growth will also mean stagnant wages, but I would have better luck convincing a brick wall.
no it is not. the management of growth is the achilles heel of capitalist companies. there are plenty of companies who continue to grow for many decades while sticking to their core principles. it is part of the reason why investors such as warren buffet are rich. one day communists will learn that stagnant growth will also mean stagnant wages and a lower standard of living, but I would have better luck convincing a brick wall.
I see this as the beginning of the end for this company. They always start off well, then when they make it big, they start to get greedy, and lose sight of their core values. Happens to so many companies.
It's not about getting greedy. Inflation, increased rentals, increased staff salaries year-on-year mean companies have to adapt & try to reduce overheads & increase sales. It's not rocket science.
@@shiz278 yeah thats what you learn and thats what everyone tells you as well. Im not disagreeing with it, however you should also realize greedy billionaires and CEOs exist. Its almost all of them. Companies dont need to be trying to reach record profits each year by reducing quality for it. Employee benefits have drastically became the shadow in the last ten years. Companies dont really care all that much about employees nowadays.
@@jclive2860 the greed argument is not rooted in fact in this case. Where is the evidence that they are being greedy? They're aiming for higher efficiency, a faster product turnover & more transactions. Everyone wants to make more money. If you're a multi-billion dollar brand like them, innovation isn't a choice, it's essential.
@jc It is always astounding when people criticize the founder and CEO of a company and label them as greedy. It is evident that they are being judged solely based on their wealth. Firstly, it is important to remember that without the founder or CEO, the company would not exist, and as a result, many people would not have jobs. Their lives revolve around their company, as they are constantly working 7 days a week and putting in 14+ hour days. Is their wealth solely derived from the company, or do they also have assets, investments, or other businesses?
@@shiz278 All of this is true. Which often times produces a worse product for the consumer. You're thinking from their perspective, which is fine. I'm talking through the consumer's point of view.
The beginning of the decline of Shake Shack. They are taking an idea that has worked in the past, and they’re applying efficiency to squeeze a little bit more profit and growth. Eventually, they’ll keep chipping away at what made this business great. The good news is that this helps local mom and pop shops because people can rely on that slow quality food from those local restaurants.
if the growrth makes the prices cheaper im up for it as of now i dont eat at shake shack or five guys when i need burgers... i hit in n out or i use mcdonalds app
The moment businesses decide to outsource lettuce cutting, is the moment they abdicate their premium differentiator. Freshness is inherently heavily comprised in pre-processed ingredients.
Newsflash. They have the worst lettuce! No cool, crisp, crunch. It usually has a wilted cooked spinach consistency by the time I get my hot, fresh off the grill burger. Lettuce prep ain't your issue people.
I don’t want cheese, I want “precessed cheese product”, I don’t want a fresh burger, I want a patty formed in Utah and shipped frozen to California. I want my Taco Bell beef to contain only 70% beef. I want to pay $10 for anything at a fast food establishment. -literally no one, with access to actual food.
@@bill-or-somthingbill4390people say that stuff all the time especially the cheese one. Anthony Bourdain said that about the perfect burger. I believe it's a short where he is talking about in and out.
You can already see the quality going down. The CFO just said we will not wash and cut Lettuce. We will use pre-cut Lettuce. Okay, so what else are you going to cut corner on for saving time next?
@@FUZASHIII Haha funny 😄 But Even though pre-cut lettuce is packaged in nitrogen, cell structure, color vibrance and taste complexity will fade, significantly inferior to fresh lettuce.
In N Out is pretty much cook to order, but their limited menu helps with their ability to churn out burgers quickly. But, they’re also on the cheaper side as their Double Double Combo with Fries and a soda goes for $9-$10 plus tax. They also don’t use pre-cut anything. Onions, lettuce, tomatoes and potatoes are all cut on site.
this is really sad. in 5 years. they'll be making a video of how shake shack is trying to rebuild it's brand and bring back quality food and customer experiences.
anti fast food with anti fast food prices but the food couldnt taste more like fast food. the quality of shake shack burgers and fries is barely above mcdonald's but they charge u nearly twice the price of mcdonalds and 30 percent more than five guys, whose burgers are actually as close to real beef as u can get in any restaurant burger chain.
@@PCDisciple i dunno,im from singapore, and if that is true what u are experiencing is different, the quality control must be lacking some.....im not saying the burgers are bad or sloppy but its just the most mundane ordinary mediocre burgers iv ever seen,it seems almost like play food that kids make in their ez bake ovens or something.... i remember the first time trying the wendy's baconator when it arrived in singapore like back in 2018 or something and my god that was an experience and those burgers only cost like 4 or 5 bucks..... shake shack is a sad joke, even their fries look like frozen crinkle cuts back in the 2000s that u threw into the microwave for 10 minutes or something..... i would post pictures, but i dont have instagram and i cant be bothered. come to singapore shake shack if u have 20 bucks u dont mind throwing for a lousy burger and a tiny tray of crinkle cut and a 10 oz lemonade tea.....
@@jont2576 that’s my bad then for being US-centric. I’ve had McD’s all over the world and almost nowhere is as bad as US’s. Some of my favorite chicken sandwiches are from KFC lol. I can tell you however that in the U.S., Shake Shack is not at all a ripoff considering the quality you’re getting versus what you normally can get.
SS can do a drive thru but they need to build in a lot of waiting carrols for cars who have already placed their orders so they can keep the line moving. Would also help to have a long drive between order kiosk and pay kiosk.
I went to Shake Shack for the first time a few days ago. The food was mediocre at best, overpriced, and the portion sizes were small. The only reason I went to Shake Shack was to take advantage of the $10 a month credit from my AMEX Gold card, but even with the discount, I didn't feel it was worth it. I may try The Cheesecake Factory next month to use my credit.
@@AshmewStudios I'd have to disagree. Five Guys burgers are as close to an actual restaurant beef burger as you can get and the fries are fantastic. And you get plenty. Shake Shack is barely better than Burger King -- and at least by me in Chicago Shake Shack is far and away more expensive than Five Guys.
@@A-Wesker-5 I went with the gold card just for the 4% grocery and restaurant.I eat out everyday so it’s worth it in that way.The way the credits work though is bullshit.I wouldn’t have the card at all if Chase had a monthly grocery category and the points system for Amex is weaker than it is Chase but damnit they’re customer service is really the best
I haven't bought a burger from them in over 4 years. Because we were stuck at an airport. Paying $15 dollars for basically a cheap burger is ridiculous.
I enjoy Shake Shack. It's more pricy than other chain restaurants but it's not like I eat it every week. When I do have it once in a while, it is really good.
The most hit or miss fast food restaurant there ever was. Food is not consistent across all locations and I've been to ones in New York, California and Dubai. I'll take my chances on In-N-Out.
The irony of saying you're not fast food then doing everything to slowly make yourself fast food. Like fresh lettuce probably tasted good but you gave it up for speed. 10 years from now when your burgers taste like burger King and it's all the brand name this will be spoiled milk
I assure everyone only the burgers were ever made to order. I worked there before the pandemic. Everything was cooked and held in order to get the food out. Just not held in hot hold cabinets. Just sat and held in dry baskets or containers.
The lettuce example just shows that they’re becoming fast food. “We didn’t want to waste time on doing it by hand to provide a fresh product, so we get it pre-cut now.”
shake shake is expensive asf and i never get an order under 15 mins whether or not the location is busy. you can expect to pay $17 for a drink fry and large lemonade
I never understood the hype. I worked near the Flatiron and would see throngs of people waiting for it, but when I tried it back when it was a pop-up, it tasted so mediocre like any other burger. I still don't get it.
I’ve never understood the hoopla around Shake Shack. The wait is NOT worth the food and the price. There are simply faster options with better tasting burgers!
Suggestion: Ask the cooks in the back on what changes the company is making and how effective those changes are to the quality of the food. They will know more than the executives.
This is how decline begins. I was not very impressed with Shake Shack. It was the same old Fast Food at a higher cost and longer wait time. So their big idea is to reduce their already average at best food quality by incorporating more "processed" ingredients. Before anyone knows it, they'll be right down there with Burger King. It's one way to thin out the heard as we have way too many restaurants in the U.S..
As someone who lives down the block from the original NYC location in Madison Square Park I have to tell you that the interminable wait means I never go. You can even order with the app ahead of time it still takes forever it’s just not worth the wait. They need to figure out how to be more efficient
Only In-N-Out has been able to serve quality burgers in a fast food environment without making you pay $20 for a burger and fries. Just go to in n out. They have it all figured out with what shake shack is trying to do and it still tastes better
I always laugh when i see people in the drive thru waiting while i go inside and get my order and there still out there waiting in there car ......How lazy can you possibly get
I always laugh when I see people in the comments misspelling their words...how bad at spelling can you possibly get? drive-thru* through* they're* their* the letter i should be capitalized I A comma after "order" for better readability. A question mark at the end of the second sentence is missing.
Was there 2 weeks ago during juror duty. It's now $16 for a basic burger and fries without cheese. Used to be 11 to 12 which was already pushing it. Still super salty. No thanks, I rather make my own burgers.
I went there for the first time a few months ago because they had a code for a free burger. I bought 2 of their regular cheeseburgers and got the special one for free. The regular burgers were on the small size, but they were very good. That being said, there's no way I would spend ~$12 on just a double patty burger. I also ate all 3 and was comfortably full, but not stuffed (I only eat one meal a day and thus eat large meals, but still). I won't be back unless they have another offer. It's just not worth it.
They start to prepare your order the minute you order it, because 100% of people not 99% will pay for their food. So why to delay the order until you swap your card? excellent approach to save time both in the kitchen and for hungry folks.
The premise of this video is immediately funny to me. Shake Shack, do yourself a favor and forget trying to get food out to customers in record time. Just get the food out made with quality and consumers will be happy and keep coming back.
The first time I had Shake Shack was in 2019, and it was really good. I’ve had it twice since then, and it seemed the quality had declined a little bit.
By YouSum Live 00:00:39 The Economics of Shake Shack 00:01:24 Drive-thrus enhance profitability 00:03:03 Efficiency vs. premium quality balance 00:05:12 Data-driven operations for optimal inventory 00:05:41 Ambitious expansion led by experienced CEO By YouSum Live
how are drive thru cycle customer faster than dine-in fast food? you see drivers idling for hundreds of meters waiting just to place an order at a screen...
I will never understand the appeal of sitting idle in your car. People in the US don't seem to realize the insane amount of life they are wasting away just sitting there doing nothing.
I had a feeling this would happen when they aggressively expanded as a publicly traded company all over the world. Gourmet fast food was a fad and they only do well long term as a small or medium sized chain, not like McDonald’s or subway massive chaining
It could have been another great success in Korea, too. But SS(Shake Shack) Korea’s head got caught smoking pot(sticky icky) soon after the SS’ launching there, and lost its momentum sadly. No one is on waiting line for SS here in Korea. Gosh, I remember the head guy danced like PSY on opening day of the first SS store in Korea. Dang!!
I don’t think theres anything inherently wrong with fast food. The speed and how efficient they are at preparing food are actually pros. The problem is when people don’t know how to control how much they eat and also eat from fast food places everyday.
Applebee’s and IHOP look to serve diners hungry for deals. Will profits take a hit? on.wsj.com/3Vjp9Zu
Portillo's Hot Dogs & Italian Beefs.
the idea of infinite growth is what will always destroy a companies core principles.
🎯🎯🎯
this!
Infinite growth is the Achilles heel of capitalism.
@@Ruth-os4mi no it is not. the management of growth is the achilles heel of capitalist companies. there are plenty of companies who continue to grow for many decades while sticking to their core principles, it is part of the reason why investors such as warren buffet are rich and you are not. one day you commies will learn that stagnant growth will also mean stagnant wages, but I would have better luck convincing a brick wall.
no it is not. the management of growth is the achilles heel of capitalist companies. there are plenty of companies who continue to grow for many decades while sticking to their core principles. it is part of the reason why investors such as warren buffet are rich. one day communists will learn that stagnant growth will also mean stagnant wages and a lower standard of living, but I would have better luck convincing a brick wall.
I see this as the beginning of the end for this company. They always start off well, then when they make it big, they start to get greedy, and lose sight of their core values. Happens to so many companies.
It's not about getting greedy. Inflation, increased rentals, increased staff salaries year-on-year mean companies have to adapt & try to reduce overheads & increase sales. It's not rocket science.
@@shiz278 yeah thats what you learn and thats what everyone tells you as well. Im not disagreeing with it, however you should also realize greedy billionaires and CEOs exist. Its almost all of them. Companies dont need to be trying to reach record profits each year by reducing quality for it. Employee benefits have drastically became the shadow in the last ten years. Companies dont really care all that much about employees nowadays.
@@jclive2860 the greed argument is not rooted in fact in this case. Where is the evidence that they are being greedy? They're aiming for higher efficiency, a faster product turnover & more transactions. Everyone wants to make more money. If you're a multi-billion dollar brand like them, innovation isn't a choice, it's essential.
@jc It is always astounding when people criticize the founder and CEO of a company and label them as greedy. It is evident that they are being judged solely based on their wealth.
Firstly, it is important to remember that without the founder or CEO, the company would not exist, and as a result, many people would not have jobs.
Their lives revolve around their company, as they are constantly working 7 days a week and putting in 14+ hour days.
Is their wealth solely derived from the company, or do they also have assets, investments, or other businesses?
@@shiz278 All of this is true. Which often times produces a worse product for the consumer. You're thinking from their perspective, which is fine. I'm talking through the consumer's point of view.
In order to clearly not be fast food Shake Shack will become identical to fast food....how innovative.
Korexion: in orda 2 kompete wit McMarkups, shake shake will _emulate_ like dem
@UHaulShorts What language is this?
@@MuhammadImHardBruceLee
UHaulics
the food is still made to order and is truly fresh. thats what differentiates it from a mcdonald burger
@@redbean9410
Idle parkang is natt eko friendlay
The beginning of the decline of Shake Shack. They are taking an idea that has worked in the past, and they’re applying efficiency to squeeze a little bit more profit and growth. Eventually, they’ll keep chipping away at what made this business great. The good news is that this helps local mom and pop shops because people can rely on that slow quality food from those local restaurants.
if the growrth makes the prices cheaper im up for it as of now i dont eat at shake shack or five guys when i need burgers... i hit in n out or i use mcdonalds app
I found their food bland, and poor quality. The fries were not good.
The moment businesses decide to outsource lettuce cutting, is the moment they abdicate their premium differentiator.
Freshness is inherently heavily comprised in pre-processed ingredients.
..I get your point but are you mad? The difference between LETTUCE and LETTUCE THAT WAS CUT is................. NOTHING
@@lawrencefrost9063 Well, then the difference between Shake Shack and Mc Donald's is............... NOTHING
Newsflash. They have the worst lettuce! No cool, crisp, crunch. It usually has a wilted cooked spinach consistency by the time I get my hot, fresh off the grill burger. Lettuce prep ain't your issue people.
I don’t want cheese, I want “precessed cheese product”, I don’t want a fresh burger, I want a patty formed in Utah and shipped frozen to California. I want my Taco Bell beef to contain only 70% beef. I want to pay $10 for anything at a fast food establishment.
-literally no one, with access to actual food.
@@bill-or-somthingbill4390people say that stuff all the time especially the cheese one. Anthony Bourdain said that about the perfect burger. I believe it's a short where he is talking about in and out.
You can already see the quality going down. The CFO just said we will not wash and cut Lettuce. We will use pre-cut Lettuce. Okay, so what else are you going to cut corner on for saving time next?
I think pre-cut lettuce is inconsequential.
They got a Goldman Sachs investment banker as the CFO of a burger joint and told them to increase revenue and profits. What can you expect lol
Oh no 😱pre cut lettuce ??? how dare they 😤
@@FUZASHIII Haha funny 😄
But Even though pre-cut lettuce is packaged in nitrogen, cell structure, color vibrance and taste complexity will fade, significantly inferior to fresh lettuce.
pre cut lettuce is still washed and cut. has no difference than cutting in house
In N Out is pretty much cook to order, but their limited menu helps with their ability to churn out burgers quickly. But, they’re also on the cheaper side as their Double Double Combo with Fries and a soda goes for $9-$10 plus tax. They also don’t use pre-cut anything. Onions, lettuce, tomatoes and potatoes are all cut on site.
Expensive AF. No meals, all single order menu items. No flexibility
And it's not even that good. I'd rather go to in n out or whataburger when I'm not feeling like making my own burger.
buddy just make more money and stop complaining.
@@fabiors10not whataburger like a knock off BK
@@fabiors10 whataburger or In-n-Out ANY day
@@fabiors10 in n out simp
So their strategy is to become a fast food chain? 🤣🤣🤣
They are on the decline of the bell curve
...while pretending that it's not.
Wework, we are not real estate, we rent out space.
Shake Shack, we are not fast food, we sell burgers and fries.
We all know where this is going.
Quality takes time!! 😮
There's a Shake Shake in Atlanta off the Eastside Beltline, and it was a tasty treat that you could walk to without needing a car.
this is really sad. in 5 years. they'll be making a video of how shake shack is trying to rebuild it's brand and bring back quality food and customer experiences.
Am getting accustomed to Ms. Heather Haddon's delivery. Her deadpan delivery is amazing.
I’m not sure you hear women when they speak if you hear her inflections as deadpan…
anti fast food with anti fast food prices but the food couldnt taste more like fast food.
the quality of shake shack burgers and fries is barely above mcdonald's but they charge u nearly twice the price of mcdonalds and 30 percent more than five guys, whose burgers are actually as close to real beef as u can get in any restaurant burger chain.
Idk where you live, but unless you have a world class McD’s around you that is straight up cap
Shake shack's burgers definitely taste better.
@@PCDisciple i dunno,im from singapore, and if that is true what u are experiencing is different, the quality control must be lacking some.....im not saying the burgers are bad or sloppy but its just the most mundane ordinary mediocre burgers iv ever seen,it seems almost like play food that kids make in their ez bake ovens or something....
i remember the first time trying the wendy's baconator when it arrived in singapore like back in 2018 or something and my god that was an experience and those burgers only cost like 4 or 5 bucks.....
shake shack is a sad joke, even their fries look like frozen crinkle cuts back in the 2000s that u threw into the microwave for 10 minutes or something.....
i would post pictures, but i dont have instagram and i cant be bothered.
come to singapore shake shack if u have 20 bucks u dont mind throwing for a lousy burger and a tiny tray of crinkle cut and a 10 oz lemonade tea.....
@@jont2576 that’s my bad then for being US-centric. I’ve had McD’s all over the world and almost nowhere is as bad as US’s. Some of my favorite chicken sandwiches are from KFC lol. I can tell you however that in the U.S., Shake Shack is not at all a ripoff considering the quality you’re getting versus what you normally can get.
I love your work, WSJ!
SS can do a drive thru but they need to build in a lot of waiting carrols for cars who have already placed their orders so they can keep the line moving. Would also help to have a long drive between order kiosk and pay kiosk.
I went to Shake Shack for the first time a few days ago. The food was mediocre at best, overpriced, and the portion sizes were small. The only reason I went to Shake Shack was to take advantage of the $10 a month credit from my AMEX Gold card, but even with the discount, I didn't feel it was worth it. I may try The Cheesecake Factory next month to use my credit.
I always use the credit for Cheesecake Factory.Do yourself a favor and try the lettuce wraps 🤤
Shake Shack is decent quality. It's cheaper than Five Guys for honestly better quality tbh
@@AshmewStudios I'd have to disagree. Five Guys burgers are as close to an actual restaurant beef burger as you can get and the fries are fantastic. And you get plenty. Shake Shack is barely better than Burger King -- and at least by me in Chicago Shake Shack is far and away more expensive than Five Guys.
@@A-Wesker-5 I went with the gold card just for the 4% grocery and restaurant.I eat out everyday so it’s worth it in that way.The way the credits work though is bullshit.I wouldn’t have the card at all if Chase had a monthly grocery category and the points system for Amex is weaker than it is Chase but damnit they’re customer service is really the best
@@chrismayher617 This is suburb coded so hard
I haven't bought a burger from them in over 4 years. Because we were stuck at an airport. Paying $15 dollars for basically a cheap burger is ridiculous.
I enjoy Shake Shack. It's more pricy than other chain restaurants but it's not like I eat it every week. When I do have it once in a while, it is really good.
The most hit or miss fast food restaurant there ever was. Food is not consistent across all locations and I've been to ones in New York, California and Dubai. I'll take my chances on In-N-Out.
The irony of saying you're not fast food then doing everything to slowly make yourself fast food. Like fresh lettuce probably tasted good but you gave it up for speed. 10 years from now when your burgers taste like burger King and it's all the brand name this will be spoiled milk
I love Heather Haddon's low energy in these WSJ videos.
Their problem is 9/10 people wouldn't be able to tell you that Shake Shack isn't considered fast food.
They are the number one burger chain in Atlanta Georgia we love them
I assure everyone only the burgers were ever made to order. I worked there before the pandemic. Everything was cooked and held in order to get the food out. Just not held in hot hold cabinets. Just sat and held in dry baskets or containers.
The lettuce example just shows that they’re becoming fast food. “We didn’t want to waste time on doing it by hand to provide a fresh product, so we get it pre-cut now.”
Culvers does it too iirc and they're still regarded as high quality.
Is this gonna be another video that can be answered in one minute?
Shake shack is expensive af and doesn’t taste the best.
The worst part is the shakes are 🤮 .
Come on, shake is literally in your name!
@@kis4beauty I never tried shake shack , is Five Guys any better? I like Five Guys it's not too bad pricing
@@Kyumilli i had their shake once and it was way too sweet . I haven't had five guy in yearss too pricey
@@Kyumilliboth were pricey but five guys is way better than shake shack
shake shake is expensive asf and i never get an order under 15 mins whether or not the location is busy. you can expect to pay $17 for a drink fry and large lemonade
Shake Shack is so overrated and publications like this just feed their hype even more
Its NOT overrated. Its the best food that is healthy and quality.
@@daintyminnie9270lol good one
I never understood the hype. I worked near the Flatiron and would see throngs of people waiting for it, but when I tried it back when it was a pop-up, it tasted so mediocre like any other burger. I still don't get it.
Shake Shack has the best food and burgers, period.
I’ve never understood the hoopla around Shake Shack. The wait is NOT worth the food and the price. There are simply faster options with better tasting burgers!
I love shake shack and hope that they keep doing well. Would love to see expansion into Europe like Germany or the Netherlands at some point as well!
Y’all don’t have enough American fast food over there?
Suggestion: Ask the cooks in the back on what changes the company is making and how effective those changes are to the quality of the food. They will know more than the executives.
I love shake shack.
Good burgers
Inn n out on top
shake shack is awful, so expensive, long wait times, worse with uber eats drivers waiting as well
It’s always cold with Uber eats too
In n out 🔥🔥🤪
After tryin most if food burgers chain, shake shack is the best
This is how decline begins. I was not very impressed with Shake Shack. It was the same old Fast Food at a higher cost and longer wait time. So their big idea is to reduce their already average at best food quality by incorporating more "processed" ingredients. Before anyone knows it, they'll be right down there with Burger King. It's one way to thin out the heard as we have way too many restaurants in the U.S..
Dang I always thought shake shack was just expensive fast food
I like the way Shake Shack does things. I don’t mind the wait
I actually saw shake shack opening up a location in my city
Didn’t know who they are until seeing this
As someone who lives down the block from the original NYC location in Madison Square Park I have to tell you that the interminable wait means I never go. You can even order with the app ahead of time it still takes forever it’s just not worth the wait. They need to figure out how to be more efficient
Only In-N-Out has been able to serve quality burgers in a fast food environment without making you pay $20 for a burger and fries.
Just go to in n out. They have it all figured out with what shake shack is trying to do and it still tastes better
Love this series!
used to be called 'paid programming'
I always laugh when i see people in the drive thru waiting while i go inside and get my order and there still out there waiting in there car ......How lazy can you possibly get
I always laugh when I see people in the comments misspelling their words...how bad at spelling can you possibly get?
drive-thru*
through*
they're*
their*
the letter i should be capitalized I
A comma after "order" for better readability.
A question mark at the end of the second sentence is missing.
I always order in each fast food restaurant's app now. I go inside, pick up my order off the shelf, and leave all within 30 seconds.
@@lawrencefrost9063Grammar Nazi.
drive-thru is an acceptable spelling of drive-through
@@primius562 better than the real deal
I ate at Shake Shack one time. That was enough for me. I will stick with the quality leader… In-N-out…
Shake Shack's drive-thru pivot is smart for these times! 👍
Shake shack. Is. A. Fast. Food. Restaurant.👏👏
What about In & Out and The Habit?
Shake shake costing 17 bucks for a buger and cheese fries is ridiculous. No wonder the stock is plumeting
Was there 2 weeks ago during juror duty. It's now $16 for a basic burger and fries without cheese. Used to be 11 to 12 which was already pushing it. Still super salty. No thanks, I rather make my own burgers.
Omg I ❤ Shake Shack
So what happens to the order when the payment fails.
I love shake shack ❤
I went there for the first time a few months ago because they had a code for a free burger. I bought 2 of their regular cheeseburgers and got the special one for free. The regular burgers were on the small size, but they were very good. That being said, there's no way I would spend ~$12 on just a double patty burger. I also ate all 3 and was comfortably full, but not stuffed (I only eat one meal a day and thus eat large meals, but still). I won't be back unless they have another offer. It's just not worth it.
no worries its gonna be a gourmet drive thru
Another over rated burger joint owned by the same people at top.
I was so disappointed the last time I ordered Shake Shack... now I know why
To sell as much as possible to feed greedy rich investors.
I’m sorry is Shake Shack running a soup kitchen feeding the needy?
Good luck Shake Shack
They start to prepare your order the minute you order it, because 100% of people not 99% will pay for their food. So why to delay the order until you swap your card? excellent approach to save time both in the kitchen and for hungry folks.
Interesting to see innovation
Can we get a shake shack in northwest arkansas
Just because you want to speed up your service, don’t compromise the food. The food is excellent and well worth the wait.
I'll never understand why this company took off like this. It's a burger and it tastes like any other burger. What's the big deal?
If you go to a Burger King drive thru in the UK its a 15m wait minimum. If there are 3 cars in front of you make it a 30m wait.
The premise of this video is immediately funny to me. Shake Shack, do yourself a favor and forget trying to get food out to customers in record time. Just get the food out made with quality and consumers will be happy and keep coming back.
this is not how drive thru or delivery orders work 😂
Shake shack was amazing in japan, went there when i wanted a taste of home. honestly never had it here in the US.
The first time I had Shake Shack was in 2019, and it was really good. I’ve had it twice since then, and it seemed the quality had declined a little bit.
"we are not fast food" proceeds to be fast food.
Shake Shack: We are not fast food. We are PREMIUM fast food.
🌮 Minneapolis has a four-lane Taco Bell drive-thru? Gotta see that! 😎✌️
Sonic
The map is missing the location in Tel Aviv!
MBA says "Optimization" 😮
Went there recently. Was appalled by the price and the burger was SO SMALL.
Yes! Choice at Menu Order Time.
In n out is fast food buts it’s fresh and made to order
Honestly always heard great things, tried it in march with the Korean bbq burger and it was just okay
I’ll take one.
lol arbys, papa johns, precut lettuce. Just skip to the frozen pattys sitting in a warming tray and lets get this over with.
If it tastes the same and is made to order why would it possibly be a bad thing?
By YouSum Live
00:00:39 The Economics of Shake Shack
00:01:24 Drive-thrus enhance profitability
00:03:03 Efficiency vs. premium quality balance
00:05:12 Data-driven operations for optimal inventory
00:05:41 Ambitious expansion led by experienced CEO
By YouSum Live
how are drive thru cycle customer faster than dine-in fast food? you see drivers idling for hundreds of meters waiting just to place an order at a screen...
This is a glorified advertisement campaign. Want a great burger? Make it yourself!
⁉️⁉️⁉️Since when Burger King is more expensive than Chick Fill A & MacDonalds ⁉️⁉️⁉️
One in Louisville, KY please!
I hate drive thru. Go inside enjoy your time.
I will never understand the appeal of sitting idle in your car. People in the US don't seem to realize the insane amount of life they are wasting away just sitting there doing nothing.
@@chickdan5 No, they should be wasting their life in McDonald's or Shake Shack dining area instead.
i like it but i'm sick of spending 20 dollars every time i go there
Great another fast food joint .
Then will they have to increase the workers’ wage to $20/hr in CA, it they are becoming a fast food joint?
They do get $20/h
I had a feeling this would happen when they aggressively expanded as a publicly traded company all over the world. Gourmet fast food was a fad and they only do well long term as a small or medium sized chain, not like McDonald’s or subway massive chaining
Papa John’s and arbys are not who I would be looking to for top tier talent.
Shake Shack is the most overpriced fast food for no reason. No deals ever.
It could have been another great success in Korea, too. But SS(Shake Shack) Korea’s head got caught smoking pot(sticky icky) soon after the SS’ launching there, and lost its momentum sadly. No one is on waiting line for SS here in Korea. Gosh, I remember the head guy danced like PSY on opening day of the first SS store in Korea. Dang!!
I don’t think theres anything inherently wrong with fast food. The speed and how efficient they are at preparing food are actually pros. The problem is when people don’t know how to control how much they eat and also eat from fast food places everyday.
Tldr: The enshittification of Shake Shack is well under way, big time.
You should've done 'why are shake shack locations closing around America'