*PART 1* Stihl MS261 Chainsaw Teardown! BRAND NEW & WON’T START! Now WHAT?!?
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- เผยแพร่เมื่อ 21 ก.ย. 2024
- This Stihl MS261 chainsaw is 3 weeks old and has been returned because it won't start! Let's tear into this thing and find out what it's problem is!
If you like chainsaw diagnostic content, please subscribe!
Thank you for watching!
Nice to see you back.
I understand you have a process to follow, and I'm not faulting you at all. But on Stihl's part, this is really bad customer service. This guy bought a brand new, pro grade saw that clearly has a manufacturing defect (stuff happens). A 5-minute check to confirm it wasn't straight-gassed or driven over, and the process should be to hand him another new saw on the spot and send him on his way. Not to leave him without his saw for multiple weeks while debating with Stihl over what happened, how they can be as cheap as possible with parts, and awaiting parts/repairs that may or may not fix everything. Customer paid for a new saw and that's what he should get, no questions asked. Stihl needs to step up and stand behind their product.
I didn’t mention it in the video, and I will in the follow up video - we (not Stihl) gave the man a new saw. The process is too slow and painful to make him wait.
@@marriedwithsmallengines Then awesome customer service for you. Great job.
I would not want a repaired saw especially being in like new condition. I would tastefully request a new saw. Great video for troubleshooting.
That guy should get a BRAND NEW saw! NO questions asked!
Great to see a new video
Hope you enjoyed it!
I would hope Stihl would replace that saw with a new one. I would not want that one back, ever.
If is rebuilt is brand new…
@@ovidiuciuparu6421
Nonsense.
Do you think a rebuilt saw will sell at the same price as a brand spanking new machine? No!
@@ovidiuciuparu6421nope
With the price of the parts Stihl will probably replace the saw. Parts and labor add up pretty quick.
I would want crank bearings all changed too. That’s a lot of parts to invest, and labour costs to install. Better to get him a new saw and part the old one out.
what you call a deep dive, nicely done
Thank you!! 😊
A methodical assessment. You are the coroner of chainsaws. Nothing gets by you. 🙂 Now you get to give the bad news to Stihl--not the family--thanks to the warranty. Thanks educating the rest of us!
Oh my! Did you just send me $5.00!? Oh my gosh, thank you. That’s the first!
It’s a small amount to pay for a quality education. Thanks!
What a pleasant surprise to see new Married With Small Engines content pop into my feed! Glad to see you back!
If i replace my 14 year old ms250, i will go with a ms261. The 250 has hundreds of hours on it. Firewood cutting, deer stand building. It's been a good saw.
Hopefully, in this case, Stihl realizes that when they figure parts cost plus warranty labor time, it would be beneficial to them to replace rather than repair. It would get the customer satisfied quicker, and i would think be a better result.
I'm afraid I would not accept a repair to this saw. I would be looking for a new replacement saw. Love , health and respect from Scotland UK.
Agreed. Along with a brand new warranty.
Nice to see you again 😊. It will be interesting to see what becomes of that saw .
Yes it will! Thanks for watching!
Saw replaced under warranty.. . would make a great rebuild video and resale item. Thanks for sharing.
Well it was nice to see a clean saw cross your bench. Sad it has some much damage. Hope Stihl does the right thing .😮😊
Hope so!
Great to have you back, digger. It's been too dull down here in Australia. A head scratcher to start with....
It's a lemon I wouldn't want it back
YeHa! She's back! Can't tell you how glad I am to see you again, you are a rock star of chainsaw repair!!! ...Best on TH-cam. Keep the videos coming!
Wow, thanks!
Good to see you again. Glad your business is doing so well. I hope that stihl takes care of that chainsaw and fixes their building of their chainsaws. You should send that back as is and get a new saw. Let them figure out what made it go bad. Materials or process in putting it together.
Stihl should send you a complete new saw, and insist that you keep the disaster for parts. Great video. Thanks.
Glad to see you back! I hope we get a follow up on this one!
Thanks for great knowledge and content, so clearly explained.
Thank you so much!!
Four hours and a border crossing to the 401 plus an hour to Kingston and I could be at a shop with great integrity, customer service and pleasant demeanor.
Welcome back! Yay for Tony, glad he is ok. Hope he continues to get well.
My favorite saw mechanic out there!
So glad to have you back! I really missed seeing your adventures with chain saws. 😊
Good to see you back. I figured you were busy with repair work, but didn't know obout all the other decacles ya had to deal with also.
Glad your back...Life gets us all busy at times, only so much time in a day... Glad your kitty is ok... we had one attacked by a owl, it's never fun when pets get attacked by wild life..
I've missed these videos! Glad to have another to watch.
glad to see back. great videos and explanations on small engines.
Thank you!
Thank God Tony is OK.
glad you are back missed your videos glad Tony is ok damn coyotes
Indeed! Yay forTony! 🐾
Welcome back! Good to see you again ! Best wishes from Norway!
Happy to see your return. Definitely missed your content. Always very informative.
Thanks for waiting for me to get back! 😊
Uncle Rodney strikes again on that 261! 8^) Good to see you on YT again. Could have been a defective main bearing from new, maybe. Cheers!
I wanted to say “uncle Rodney, are you in there?” lol , but I didn’t want to copy buddy from I do Cars haha
Great to see you back.
So pleased you are back. Missed your excellent videos. All the very best from sunny South Africa.
Glad your back, I worker at a large mower shop,
I was the parts dep. long hard spring and summer.
It sure was!
Has a similar problem with a Husqvarna 455 Rancher. Wound up doing the piston, and cylinder . Problem was a bad wrist pin.
Hey welcome back!! Glad you had a good summer with the shop. I would have thought that thing was straight gassed.
Missed ya! Hope the winter is good and equally busy but we get to see you more!
I had the same failure with about 1 hour on a new 261C, starting to wonder if its more of a common problem.
I have heard of a guy locally that purchased a new 261c earlier this year and now has a new one because of some sort of a problem the first one had. I wonder?
I'm glad you are back!
I need to get my Wood Boss back out. It probably needs service. Good to see you again.
Glad you are back, thanks.
G’day you have had a lot of issues going on it’s no wonder we haven’t seen you for while it’s good to see you back, regards John.
Just found your channel and subscribed! Very nice camera work and explanations!
Welcome aboard!
Yes!! Welcome back y'all were missed!
Glad to be back! 😊
Great seeing you back, best wishes.
Is it usually a fight to get reimbursed by Stihl for all your time spent? Is it cheaper for Stihl to just replace the saw? I see 2-3 hours labor and a couple hundred in new parts.
Welcome back!
Thank you!
Dang. Good to see you guys. Missed you.
I missed all of you as well!
I am so happy to see you again👍
It’s certainly been a long time
Nice to see you again
Hey, thanks!
Welcome Back Erika Excellent Diagnosis on That Rod Bearing Failure It Looked Like The Rod Was Rainbow Grey Colored Like it Overheated When The Bearing Let Go 😮😩 I Hope Stihl Gives The Customer a New Saw 😇
I bought a new 261 last December when they had a special. I hope mine is ok. One tuber says his does not like the 20 inch bar the special required. My dealer put .375 bar and chain on instead of the.325 it should be. I demanded the rim sprocket be changed to .375 to match.
Welcome back! I was thinking fuel till you pulled the cylinder. Then I thought manufacturing or assembly fault.. 🇦🇺🍺🍺
Hi and Gday from sunny Queensland Australia , missed you soo much , i love small engines , ( and you for showing us how it is done ) cheers
Glad to hear that Tony is doing better than when you found out what happened to your Fur baby
🙏
@@marriedwithsmallengines amen to that young lady 💐🌹
Glad you’re back and had a good season!
Great to see you back!! Thanks for sharing your knowledge!!
My pleasure!
Welcome back, I missed your channel
I sure would not be happy with my dealer or manufacturer if this was not replaced with a new saw. This is a premium expensive saw!
I wouldn't be happy either!
Well come back my friend nice video 😊🙏
Thank you very much!
Welcome back! You were missed!
Thank you! ☺️
Tony is looking good 🐾
He is a handsome fella! 🐾
Welcome back good to have you back we missed you
Niece to have You back!
Had a big end blow on a 066 but it had had plenty of use (about 9 months of 6 to 8 litres of fuel per day processing logs ) I had just traded it on a new one which was in for a post sales service my old one came back as the loaner.
That's crazy!!
Welcome back!Hope everything is ok now and there is health in your family
It will be very interesting to i inform us how the stihl will response and what will be their feedback. Thank you!
wow--it is REALLY GREAT to see you back, as I and I'm sure many of your other subscribers will attest. Hopefully, everyone's health is good (except your tuxedo cat, Pony, who seems to have recovered). and you can get on with your excellent videos, which are not only entertaining, but informative/educational as well😀😉👍
Great to see you back. 😊
Glad you are back, your channel is awesome! 😊
Thank you!! 😊
I'm glad you're back.
You have a great channel.
Thank you!
Uh, nice, a new video from you folks! 😍
Hope you enjoyed it!
I’m very interested in this episode.
Thank you!
NIce to have you back 👍
Thanks 👍
Beatiful country. Be thankful you live away from people that hate cats. Recently one of my favorite cats was poisoned 😢
That's your Stihl JASO FB oil right there..
We hope to find out before 119 days go by. That was interesting to find especially with only 20 minutes run time
Stay tuned this Friday night!
Wow, that’s quite poor for a brand like Stihl, I’d expect better. I’d hope that they’d replace the whole saw rather than repair.
I’m in love with your videos
Welcome back!Is gonna be fixed?
We hope to repair it under warranty! Stay tuned!
sounds like good problems to have. Glad you had some time to make videos again.
I think this machine was straight gassed for a very short amount of time. Damage was done, but it wasn't immediately apparent. The owner added oil to it, but quickly noticed something was wrong. The owner started to take it apart, then gave up and put it back together, and then ran it til it blew up. There was some scoring in the cylinder. I could see it in the video. I can buy one manufacturing defect, but not three. I have never encountered a newer machine with multiple parts installed incorrectly, especially from a major manufacturer like Stihl. I haven't even seen that in a clone machine.
Interesting that you have MS391 but no MS311, and I'd like to see MS311 worked on. I know that 391 is just bigger cylinder everything else is the same. I can't wait to watch..
Glad to see you back!
Great to have you back!
Thank you!
Some of the smallest, cheapest Stihl saws are made in China, while the bigger, better saws are made in Germany, the US, Austria, and Brazil.
Well it was nice to watch this video. Welcome back.
Hi Bruce! 😊
Welcome back missed you guys
We’re happy to be back!
@@marriedwithsmallengineslol I’ve been having withdrawals. Was looking forward to watching tractor repairs on top of the chainsaws
Wow, busy is good but not too much, that’s understandable why you couldn’t download any videos, having the extra dramas of loosing a etc guy and family.🙏
I lay first glance perhaps fuel no oil at one stage, let’s see at end of video
Yes, looks like a warranty issue sure to faulty part in rod and assembly issues it part loose and cover hitting plus computer issue to access computer information.
I’d expect Stihl would want to do a complete replacement and study this issue in their technical training.
If customer new these issues they’d expect the same after 20 Minted of run time.
Please give update when available 😊🇦🇺
Great video you 2, keep them coming.
Lots more to come! 😊
That’s an interesting problem with only 20 minutes of run time. Probably a questionable bering was installed at the factory. I drove semi’s for many years, one of the new trucks I was given to drive upon starting it the first time I thought the engine would blow up, the boss said drive it. It had the wrong pistons in it.
well i got a homelite XL12 she only got 20 on it ya 20 years
I wonder if Stihl has started using low $ bearings from China in their crank assembly. The purchasing group probably selected Buttersoft bearing company.
Yaaay, glad you’re back!! Love your work, well done!!💪💪🤘🤘🥰🍺
Welcome back
it sounds like the piston rod is very loose!
Right on your back I was wondering your return great to see the videos. Cheers
More to come!
Jeez, you'd be pretty diappointed if your brand new saw self destructed like that. Hope Stihl do the right thing and replace it with a new one.