I've been really appreciating your videos because you emphasize thinking through the problem and why it makes sense, rather than memorizing a bunch of frameworks with fancy acronyms
Great video. Some comments: I would prefer to keep revenue/profit metrics out of scope since they're not product success metrics - you mentioned # of completed rides as NSM, that's a good enough proxy for revenue imo. I would track Driver/Rider ratio at Uber level instead of at the driver-level.
I was pondering about this and saw your comment. Agree. My justification is that it's not unique to the driver. One other metric I had penned down is average distance travelled / ride - to indicate that drivers are driving longer distance per trip and equating to increase in revenue
Wouldn't this have been easier to do thinking about company goals (engagement and retention > monetization> adoption > acquisition), followed by evaluating the drivers and riders' top 3 pain points and defining success that helps us track our performance on a few prioritized painpoints.
I agree and im also used to this approach. But i think what Dianna has done is to give us a comprehensive view on things..although I do wonder if I'm able to think through as deeply in a real life interview with time constraint and a level of nervousness :/
What is the reasoning behind giving the average number of rides requested/week/rider (P2) a lower priority as compared to the number of cancelation/total number of ride (P1)?
What success metrics questions have you been asked in interviews?
I had an interview 2 weeks ago and I was asked : What success metrics would you set for Uber Lite (Light)?
I've been really appreciating your videos because you emphasize thinking through the problem and why it makes sense, rather than memorizing a bunch of frameworks with fancy acronyms
Very helpful, thanks Dianna! I actually bought a PM interview course but a lot of your videos/frameworks blow this course out of the water
Legit is the best pm prep I've seen
How did you come up with choosing the most important metrics out of the 3?
Great video. Some comments: I would prefer to keep revenue/profit metrics out of scope since they're not product success metrics - you mentioned # of completed rides as NSM, that's a good enough proxy for revenue imo. I would track Driver/Rider ratio at Uber level instead of at the driver-level.
I was pondering about this and saw your comment. Agree. My justification is that it's not unique to the driver. One other metric I had penned down is average distance travelled / ride - to indicate that drivers are driving longer distance per trip and equating to increase in revenue
That metric is for level whole app, how about a feature in an app? How can I define within a small area?
Wouldn't this have been easier to do thinking about company goals (engagement and retention > monetization> adoption > acquisition), followed by evaluating the drivers and riders' top 3 pain points and defining success that helps us track our performance on a few prioritized painpoints.
I agree and im also used to this approach. But i think what Dianna has done is to give us a comprehensive view on things..although I do wonder if I'm able to think through as deeply in a real life interview with time constraint and a level of nervousness :/
What is the reasoning behind giving the average number of rides requested/week/rider (P2) a lower priority as compared to the number of cancelation/total number of ride (P1)?
This is just pure gold!!
how is total earned over total spent different from total profit?
Very clear. Thank you!
Driver productivity should be P1 not P3 if you think from Driver perspective.