1800 to go up and down stairs the whole time because they couldn't get your door key to work is unacceptable. The free plastic bottles of water was Tacky. Asking if you are finished at breakfast after already not getting a table was beyond rude. Not impressed
A case of plastic bottled water straight from the housekeeper’s broom closet. What a class act! Please send this video to their customer service dept. .
@@thaynamite This is Las Vegas, not a typical American city. As a non-American who has been to Europe, Asia & Americas I can attest that you generally receive the best service (outside Asia) in Vegas. The tipping culture is on steroids in Vegas which further incentivizes good service. This is the city where you can ask the hotel receptionist to get you show tickets, the place which offers armed escort if you win jackpot, one where they give you free room upgrades if you just ask, and one where they offer you routine free future stays or refund some of your current expenses if you have spent some money. and to top it off: You don't need to be a millionaire big spender to start benefiting from such services! I saw that you are from Germany. I've been to Germany a few times & idk if you know this but customer service in Germany is quite similar (or worse) compared to a typical American city. Nowhere in Germany offers the Vegas-level kind of service. In fact, looking at Europe in particular, even Monte Carlo doesn't offer half the services which Vegas does! Places that offer poor service in Vegas get crushed against competition. Fontainebleau has been open for just a few months but has been involved in a bunch of news-worthy scandals during that short time frame. In each instance it has backed down against criticism & has improved things. They even watch TH-cam videos of themselves just so that they catch things before they pop up in the news so I wouldn't be surprised if they watch this video & fire that waitress & her manager.
@@JaniceParker-re7ty I believe he’s stayed there as well since he did a video around opening on his main channel and mentioned himself staying there when he reviewed the Luxor, so hopefully a review would come out
Same. I can tolerate an unworking key which has happened to me in Vegas BUT telling you in "subtle terms" to leave is un believable. I've been in hotels around the world and NO ONE has ever asked me if I was "done" eating, lazing around or snacking. Screw this hotel, they're not the only hotel in Vegas.
If I were you at the bar and the waiter asked me how long it would take, I would say it with a smile. “I am enjoying my time here with my breakfast, but thank you for asking”. They should know not to disturb customers and kick them out, this is a 5 star hotel not a local diner lol.
This isn't consistent with the level of service I received at LaFontaine so I would actually write a review on Yelp and I hope management responses. It is pretty bad for solos and bar eating when the bar person is rude.
$1800 and then $37 for a croissant and coffee!!! for all the hassle you had, it would have been easier if they had just mugged you at the door lol Thank you for showing us what a rip off these huge hotels are Tim and well done for not losing your rag!!!
They treated you terribly, Tim! I opened that hotel as a housekeeper, and I walked off the job after 4 months in a rage, and I wasn't the only one. So Many Problems I don't regret it one bit. Somehow they just get everything wrong over and over again. Some coworkers thought the place was evil and some thought it was cursed! I wonder if Leo DiCaprio's toilet was missing a sink, it wouldn't surprise me lol
I cant believe they didnt knock a good chunk off your bill. Firstly, you paid for an early check in and then just before you were about to check in, they tell you you cant, then your doorkey doesnt work and i ypou have to go up and down to get someone to let you in and then they fix it when you're about to leave and finally, to ask you if you have finished eating your breakfast so someone else can sit there is beyond rude. Never mind soulless, the Customer Serivce is shocking. Thanks for another great video Tim
@@stargateproductions are you kidding me. No hotel is going to blacklist someone for raising issues like that. No one has to be rude, but firm complaining should be expected when an expensive night in a hotel isn't up to scratch.
Honestly if I were you, I would have asked to speak to the manager. Your room door not working for paying that much is unacceptable and they should at least give you a voucher for a future stay. The breakfast guy was rude, and I would have also asked to see a manager. Just completely unacceptable for what you’re paying.
The housekeeper and room inspector should've known ahead of time the battery was going dead in your door lock. It always gives you a warning days ahead of time! Housekeeping fail, inspection fail, maintenance fail, and hospitality fail!
It seems to have been clean enough, therefore housekeeping must have got in OK? It could be a failed battery that has just happened. That does not excuse fixing/compensating for it.
As someone who travels often, and when you reach that magical time of 3pm and receive your key, especially after a day of flying, and you head upstairs and they key does not work, I felt your pain, Tim. Thanks for sharing your honest review.
You are much kinder than I would be. I've been looking for a hotel/casino in Las Vegas. For the record I am a gambler. Considering how they treated you, a case of water, what a joke, I'm scratching Fountainebleau off my list. Keep on posting, love your videos.
I can't afford fancy hotels, but one time I visited Vegas I stayed in a cute (and cheap) little motel a couple of blocks off the strip. It was a 2-storey hacienda looking kind of thing, with a big bright courtyard and a small pool that all the rooms looked out on. The room was like a mini suite, didn't have to pay for parking, very cosy and comfortable. If you're on a budget, you can stay cheaper off the strip and enjoy walking around the fancy hotels all day for free!
I'd recommend either The Palms or The Sahara for all around experience, good room, nice dining options, good gambling options. The Rio will be good, but not yet. On the Strip, Planet Hollywood is a balance of cheap but nice rooms (big bathrooms)
I've stayed at Fontainebleau twice and especially if you are a gambler, I wouldn't scratch it off the list. I didn't experience anything negative my two stays there. I loved both stays. Now I don't think they can match the level of variety or even match the level of comps with MGM Resorts, but it is still a hotel I wouldn't scratch off based on this video review.
I wouldn't stay there in a million years - unfriendly bar staff, a lock that didn't work, bland decor...and an insane price for the room. As always, a very good and honest video.
Oh boy I’m only 5 min into the video and my BP is rising. Thank you for making these videos. A lot of these five star hotels etc are just bad experiences.
This is exactly why I now go the the UAE and stopped going the the USA. No tipping, unbelievable service, spotless 5 star accommodation, super safe everywhere the list goes on.
Basically - don't waste your money on this hotel, in my humble poor opinion. The whole 'case of plastic bottles' (I'm a 90's girl, where's the 'sorry for the inconvenience fruit basket?!), them not fixing the door right away (you could've easily gotten locked in and out again!), and the whole breakfast rudeness ... Just go into the hotel and enjoy the design and art work. (Those blocks were amazing though)❤
@@Roadent1241 I know I saw that after I wrote the comment!!! I was having anxiety that he'd get locked IN - imagine if there's been an emergency! (Sorry suffer from anxiety) Unbelievable!!! And for that price!
Shouldn't have had to ask should have been offered and way more than that. Honestly I think with the early check in being cancelled then faffing about with keys they should have apologised profusely, stated it was not their expected standard and then told him they had already refunded the full amount to his cc
No..he should have asked for a complete refund because he experienced this his entire stay... He should have been moved to a different suite immediately or had maintenance to his room immediately.
Yeah. Giving you a whole lot of water bottles just doesn’t cut it. You’re not going to drink it all. What are you going to do with it. Leave it behind of course. So they gave you a gift that they know they will get back… 😂😂😂
Yep, and although it can't really be quantified, the bad publicity this video will bring the hotel will cost them far, far more than $100 in the grand scheme of things.
I was unhappy with the Wynn customer service for a room reservation issue, the manager promptly comped me a tower suite studio ($3000/night) without me asking. Based on your experience I will never stay at the Fontainebleau 😮 terrible customer service from top to bottom.
Probably cost them under $10 for that case of mini waters. I would have angrily rejected that! It's a shame their compensation apparently is that we'll just offer this cheap water and see if the sap takes it.
Really would love to see true elegance, class, cleanliness and impeccable customer service return to our everyday lives….especially paying those prices for possibly a once in a lifetime trip for some. However, Vegas would not be my choice. Just really surprised people continue to pay more for less. Thank you for sharing your travels.
To spend nearly 2,000$ for a suite and all they gave you was a mini case of water! That cost the hotel maybe 12$ but m sure they’re getting wholesale prices. Thanks for another thorough review ❤
Hi Tim, Texas here. Been to Vegas multiple times. This one is way overpriced and definitely not worth it. I'd definitely make a complaint about the door key situation. I also can't believe they kicked you out of the bar seat at breakfast. Beyond rude. Nope. Won't stay there. Thanks for sharing. Ps as a decorator, a nice improvement would be to have a couple of palm trees or similar mural in the shower. 😊😊
Hotel looks very clinical, but I can see how some would actually prefer that. What's not good is the paid for early check in you couldn't use, the room key you also couldn't use, breakfast you had to rush, and the almost $2000 room bill. I'd have kicked off a bit tbh when it come to settling that bill. They can and should do better than some free water for that price.
Former hotel night auditor here - If your hotel room door key flashes orange (rather then the usual green/red) then it's usually that the battery within the door locking system is low. *As it seems they eventually confirmed the next day* I'd have been calling reception rather than going back down those lifts!
I can't believe how rude they were at breakfast. Terrible customer service! And the key issue was just not good enough. They should have changed the battery asap for the price of the suite! Thank you for another great video.
When they handed you the complimentary water, I had flashbacks of us running out of candy in the 1980s during Trick or Treat season, so my father started handing out nickels to the kids at the door..lol
Leonardo probably got on the elevator and asked the guy why he had such a big smile and he said Tim with Walk With Me is in this hotel talking to himself holding a selfie stick and he’s about to be on the elevator. Leo would’ve been totally starstruck
Great video as always, Tim! The hotel blended nicely with the skyline and looked clean, but I completely agree - the interior was bland and nothing special beyond the usual corporate feel. It’s unbelievable that maintenance didn’t seem motivated to fix the issue, especially for the price you paid. And making you feel unwelcome at the bar? That’s shocking. You deserved way better. Looking forward to your next video!
They should have given you a different room or at least discounted your room. I’m surprised they treated you like that at breakfast, the management needs to address this with their staff, it sounds like they don’t care much about their guests once they get your money.
@@WalkWithMeTim I honestly think you should do some LIVE vid when you get really bad service. I know you will not as your channel is a bit more mature than that but when you drop your 500k subs on the hotel they might have a rethink
Tim. Tim. Tim. I’m not one to make a fuss when service is submarginal, but whew 😮, if I were to have this experience, it would have tested my patience. You needed either an apology, a refund of some kind, or both for that fiasco of a stay. So much of your time was eaten up by their shortcomings. Hoping that your next stay makes up for this one. Keep the reviews coming. It is such a treat 🤗 ✈️ 🧳
For the price, the service side was disappointing. I'd be embarrassed sitting outside my hotel room, waiting for them to break in. The hotel should have given you another room, knowing that the lock wasn't fixed and is going to give you trouble again during your stay. Maybe its bad luck, but you essentially purchased a defective product. You have a lot of patience Tim.
It seems that they consider that part of the master bath, so it's the equivalent of a private toilet area (water closet) within a master bath (though in this case it's separate enough to be odd).
IKR! It promotes people not washing hands. Now imagine this: You stay in this room in a few years (i.e. 2028). Even if 1% of people who have stayed prior to your reservation didn't wash their hands, that would still mean dozens of people have gone to this exact bathroom, didn't wash their hands, walked around the same suite and used those dirty hands to touch every single object which you would now be touching!
@@severinjohn Logical answer: a bathroom sink to toilet ratio above 1. If there is a use for an additional toilet, then there would equally be a need for what happens 5 minutes after: an additional sink in which the person who was just sitting on the mentioned toilet would wash the hands with. In addition, there are more (and lengthier) things to do with a sink compared to a toilet which puts higher demand for a sink compared to a toilet. This isn't a matter of space & connections either since there is both space and existing water connection. Fontainebleau just simply cheap-ed out of paying 1k for a 1M+ suite.
I must say for that money I would want complementary tea and coffee in the room. Also I don’t know if I'm the only one but I expected someone to still be in the room when the key didn't work, haha 😂.
You need to be more "American" to the waiter at the bar. "No." Stare back at the person and ask to refill your coffee. If he keeps asking, you tell him, "Yes. I will be finished for $10 off bill and no tip." Keep staring. Look at your coffee and say it's cold. I wouldn't stay there. You can't hide common.
Being polite works most of the time, but not all the time. This is the situation where you have to be a little of a dawg. If you are paying top dollars for that average breakfast, hell of da*n that waiter shouldn't asking you to leave sooner than youve wanted to.
The comments here are the best I read in a while, but this is definitely the very best. Thanks for making my evening :-) I'm German, and just as Tim, I would never be rude when I'm in a foreign country (I am though in Germany/Bavaria🍺).
We stayed there for 4 days last March 2024. I like Fontainebleau. It's nice, clean and modern. I would stay at Fontainebleau again. The location is great. Love the restaurants. It's across the street from Resorts World and Sahara Casino. Walking distance to Wynn, Encore and Fashion Show Mall😊
If a hotel is looking to build its reputation they should have said we have refunded your stay, makes no difference to them but anyone that has a bad experience tells loads of people. If i ran the hotel, i would have give you 100% refund for the farcical check in process.
I agree. I stayed at a resort and the gardener started to mow the lawn right outside out balconies at 7 am.. couldn’t sleep in..the hotel refunded 50%, when. I emailed their management…
Yep - I liked that. But the $100 beach-club fee is an outrage, and I wouldn't pay that much for a single night's stay. Breakfast? I want an hour, with good food, three coffees, a WiFi signal, and some quiet while I read. Good video.
I would’ve complained about the door and the restaurant situation You’re a sweet guest. You don’t deserve getting treated like that when you’re paying that much money for your hotel room just saying.🤷🏻♂️
You were robbed. $1800 for a suite you couldn't get into, poor customer relations and a soulless hotel. I would expect something more than water by way of an apology for all your inconvenience.
4:57 this happened to me but at a different hotel. The key for some reason worked for another door, but not the door to my room. And it took a while for them to fix it. Even then, it would stop working every once in a while for the rest of my stay.
This happened to us at our last day at Harrahs Las Vegas in May. We were there five nights in a suite diamond plus not that it should happen to anybody at any level. Anyways, we got locked out a total of probably 10-11 times. We honestly lost track. We had to go from the mountain Tower to the diamond desk every single time and I still hadn't had my knee replaced so you know how I felt😢 they finally changed the battery I think after the 5th or sixth time. Security apologized but it kept happening. Unacceptable son of a b**** es. I can't even believe staying at Caesars properties for over 30 years and this s*** kept happening 🤨 completely unacceptable every time. I went to the desk. They just looked at me like here's your key and that was it. I called my host and he just said he was sorry.😮
Great video as usual Tim! Me and my boyfriend absolutely love your channel, we love how honest you are and often comment on things the same time as you! So frustrating and disappointing when you pay so much and things aren’t quite up to scratch like in this one with all the lifts. Can’t wait for the next vid!
Such a shame, as for the luxury price paid, you should have received a luxury experience. Thank you for always creating these honest and informative videos!
Fantastic video mate. My wife and I just visited here and came to the same conclusion. It's a beautiful, very soulless place that seems to be confused as to who or what they're targeting. It's like if Wynn and Cosmo had a child that neither of them acknowledge. It makes sense why so many higher ups at the company abandoned ship shortly after it opened. With this video and the one about the Luxor, you earned a subscriber!
In the old days (when I was a kid) the rooms and food were very cheap. The hotels made their money from gambling. Obviously their business model changed.
Soulless is exactly right Tim. Thanks for going so we never have to! It would take a lot more than a selfie with Leo to get me anywhere near the joint.
We stayed there in July and they upgraded us to a beautiful suite. We had a wonderful time. It was fantastic! Sorry for your horrible time but we loved it. And the pool is amazing.
Complementary water hope you took it all home with you.. it was a beautiful suite... I think that was a bit rude the barman was dropping the hint to leave, I would have said NO I'm not finished yet..
@@WalkWithMeTim Tim tim Tim....In America....first time of inconvenience....YOU DEMAND ANOTHER ROOM....YOU COMPLAIN LOUDLY AND WITHIN MINUTES YOU ARE UPGRADED, GIVEN CHAMPAIGNE AND A COMPLIMENTARY DINNER AND DRINKS.... YOU CAN USE YOUR BRITISH POLITENESS IN USA ....get it now and use it forever....stop being so obsequies darling man. (I was born in US to British mum....half Brit...half US....I know the score! Love to you and Gabby (Gabby would have straigtened them out....LOL)
I can’t believe that price! I have stayed at Aria, Bellagio, Vdara….even the executive suite w/ 2 restrooms in it is only $90 with my players gold status. And I am not a heavy gambler, just know how to do tier matching during certain time of year.
I had a night comped at aria penthouse just because someone in room above let their bath overflow & it slightly dripped through the ceiling into our bath below saving$1200 that’s service for you
Outrageous price, made more so by the attitude / service apparently at breakfast and the malfunctioning door. Why was maintenance not called to change the battery on the day of your arrival? Must say the floral designs were not exactly jaw-droppingly imaginative but they truly were expensive. But at $1,800+ (inc. taxes ) a night, they can afford the $$$s on the floral.
The standard rooms I've seen look far better than the suite in my opinion. I would absolutely have wanted some kind of compensation for the inconvenience though.
It's a miracle this hotel was completed. That place was an eyesore for years. Same about your door. Pretty decent resort. Thanks again, Tim for sharing your experiences. 😁
Tim, how you were treated was horrific and is a huge mark against the hotel's reputation. I would suggest the exquisite Waldorf Astoria Las Vegas for a proper, elegant stay and review. They know how to treat their guests in grand style. Love your reviews, Tim! You are phenomenal!!!
You need to start travelling to Asia - think Kuala Lumpur, Tokyo, Bangkok, Jakarta, Hong Kong, Macau - to name but a few. You get genuinely good service for a fraction of the price.
I liked the cleanliness and newness of the place but there is no way on earth i would have paid that much for 1 night. While people are daft enough to accept poor service and pay those prices they will continue to get away with it.
The bottles of water as compensation was weak. Experiencing maintenance issues and inconvenience like that compromises their claim of a luxury hotel, they should have made it up to you properly and generously.
Thank you for sharing your experience! The hotel is very nice in many ways, and the pool and “beach” area are truly splendid. However, that debacle with the hotel room door lock and that outrageous incident at breakfast were shocking. I have had better service at The Luxor, where I sometimes still drop by “out of nostalgia” because I spent my wedding night there decades ago. Thank you again for sharing!
Tim - I am starting to think that when you ask some of these hotels whether they have mattress encasement in their rooms, they think that's the same thing as a mattress protector cover.
I agree with this 100%! Tim, maybe since you actually have hotels that tell you straight up that they don’t know what a mattress encasement is, just assume nobody knows what it is and when you initially ask, try to describe it a little better. Maybe something as simple as “Can you please place a mattress encasement on the bed that fully seals the entire mattress inside?” Maybe something like that with just a few extra descriptors will help a lightbulb or two go off for the person you are speaking to so they discern in from a mattress protector. At least in the States, that thin sheet-like cover on the mattress is called a “mattress protector” and my guess is many just think that’s what you mean.
You really should try Wynn but stay in the Tower Suites on Wynn side. Tower suites are a hotel within a hotel and so worth it. The location of the tower is steps to everything and Wynn service is the best i have had in Vegas.
1800 to go up and down stairs the whole time because they couldn't get your door key to work is unacceptable. The free plastic bottles of water was Tacky. Asking if you are finished at breakfast after already not getting a table was beyond rude. Not impressed
Agree. Very bad service overall.
That’s shameful service, I would have kicked up a fuss.
yes not the best experience in either of the Fountinblue hotels
Guessing the flower budget is taking away from their guest service budget.
The old saying….You couldn’t pay me to stay there…
A case of plastic bottled water straight from the housekeeper’s broom closet. What a class act!
Please send this video to their customer service dept.
.
That is such a good idea.
@@yvonnef.7953 Money’s on they’ve already seen it… 😉
And he was asked to leave the bar at breakfast. Unbelievable.
This would never happen at the Wynn.
@@greenfash6328 The Wynn is, I will agree, pretty flawless.
For me it doesn’t matter how magnificent the room is, the customer service is something you will remember far longer than the room. Safe travels 👍
USA standard ...🤣🤣🤣
I totally agree!
@@thaynamite This is Las Vegas, not a typical American city. As a non-American who has been to Europe, Asia & Americas I can attest that you generally receive the best service (outside Asia) in Vegas. The tipping culture is on steroids in Vegas which further incentivizes good service. This is the city where you can ask the hotel receptionist to get you show tickets, the place which offers armed escort if you win jackpot, one where they give you free room upgrades if you just ask, and one where they offer you routine free future stays or refund some of your current expenses if you have spent some money. and to top it off: You don't need to be a millionaire big spender to start benefiting from such services!
I saw that you are from Germany. I've been to Germany a few times & idk if you know this but customer service in Germany is quite similar (or worse) compared to a typical American city. Nowhere in Germany offers the Vegas-level kind of service. In fact, looking at Europe in particular, even Monte Carlo doesn't offer half the services which Vegas does!
Places that offer poor service in Vegas get crushed against competition. Fontainebleau has been open for just a few months but has been involved in a bunch of news-worthy scandals during that short time frame. In each instance it has backed down against criticism & has improved things. They even watch TH-cam videos of themselves just so that they catch things before they pop up in the news so I wouldn't be surprised if they watch this video & fire that waitress & her manager.
@@thaynamite In the US, customer service is an after thought sadly...
Absolutely.
Wow I thought this was pretty disappointing overall but $1800 for that room is a horrible deal and actually pretty offensive they’re charging that!
agreed, the service should been top notch at the very least
You should visit it as well, gotta see how it ranks on Jake’s is it any good scale and leaderboard
I don't think i have ever seen a water closet without a sink let alone in a Resort of that caliber.
@@JaniceParker-re7ty I believe he’s stayed there as well since he did a video around opening on his main channel and mentioned himself staying there when he reviewed the Luxor, so hopefully a review would come out
The way you were treated in the bar, and how they handled your room key problem is outrageous Tim honestly.
Same. I can tolerate an unworking key which has happened to me in Vegas BUT telling you in "subtle terms" to leave is un believable. I've been in hotels around the world and NO ONE has ever asked me if I was "done" eating, lazing around or snacking. Screw this hotel, they're not the only hotel in Vegas.
In the hospitality industry...it's rare to have a full staff. No one wants to work.
that’s Vegas, the second you stop spending you are simply an annoyance
For that level of disturbance, a hefty comp. would be expected.
@@bonkers5016 You mean no one wants to work for less money than they can live on at the bare minimum?
If I were you at the bar and the waiter asked me how long it would take, I would say it with a smile. “I am enjoying my time here with my breakfast, but thank you for asking”. They should know not to disturb customers and kick them out, this is a 5 star hotel not a local diner lol.
I would have slowed down eating it, started looking at my phone then asked for some water 😂
This isn't consistent with the level of service I received at LaFontaine so I would actually write a review on Yelp and I hope management responses. It is pretty bad for solos and bar eating when the bar person is rude.
Looking for some people dropping 🪙
indeed! 'never had this question asked at any restaurant, ever, so in an "upscale" establishment it sounds ridiculous!
Be kind the kind😊😊😊😊 2:33
$1800 and then $37 for a croissant and coffee!!! for all the hassle you had, it would have been easier if they had just mugged you at the door lol Thank you for showing us what a rip off these huge hotels are Tim and well done for not losing your rag!!!
Totally agree with you 👍
There are contractors and vendors with their catering policies.
$1800 is out of control. With the location of this place I can’t imagine anyone paying that
He did get mugged. Paid $1800 with no compensation from the hotel but case of water from Walmart. 😂
Fully agree.
They treated you terribly, Tim! I opened that hotel as a housekeeper, and I walked off the job after 4 months in a rage, and I wasn't the only one. So Many Problems I don't regret it one bit. Somehow they just get everything wrong over and over again. Some coworkers thought the place was evil and some thought it was cursed! I wonder if Leo DiCaprio's toilet was missing a sink, it wouldn't surprise me lol
I cant believe they didnt knock a good chunk off your bill. Firstly, you paid for an early check in and then just before you were about to check in, they tell you you cant, then your doorkey doesnt work and i ypou have to go up and down to get someone to let you in and then they fix it when you're about to leave and finally, to ask you if you have finished eating your breakfast so someone else can sit there is beyond rude. Never mind soulless, the Customer Serivce is shocking. Thanks for another great video Tim
i was keeping my fingers crossed lol
I would have made them, I simply wouldn't have paid full price after all that. Tim is just too nice.
@@vivellasmum You got to be careful though, you start kicking up a stink and the hotel industry might blacklist you.
@@stargateproductions Tims bag was runied, they should have compensated him! You can't not ask for compensation just because you are a reviewer.
@@stargateproductions are you kidding me. No hotel is going to blacklist someone for raising issues like that. No one has to be rude, but firm complaining should be expected when an expensive night in a hotel isn't up to scratch.
Honestly if I were you, I would have asked to speak to the manager. Your room door not working for paying that much is unacceptable and they should at least give you a voucher for a future stay. The breakfast guy was rude, and I would have also asked to see a manager. Just completely unacceptable for what you’re paying.
The housekeeper and room inspector should've known ahead of time the battery was going dead in your door lock. It always gives you a warning days ahead of time! Housekeeping fail, inspection fail, maintenance fail, and hospitality fail!
At least thousands of people won’t get into that hotel as we all know how bad is it
Yes very true I'm a housekeeper and we get flashing light on doors when battery runs out and tell the room inspector straight away.
It seems to have been clean enough, therefore housekeeping must have got in OK?
It could be a failed battery that has just happened.
That does not excuse fixing/compensating for it.
It’s like batteries in remote - should have spotted the issue
A key never needs batteries.
As someone who travels often, and when you reach that magical time of 3pm and receive your key, especially after a day of flying, and you head upstairs and they key does not work, I felt your pain, Tim. Thanks for sharing your honest review.
One thing your videos have shown me is how sub par the customer service is in these expensive hotels.
Fully agree. Either people in the US don’t care or they can’t provide a good service
@@SH-ly1uyboth 😂
They do the bare minimum to resolve something, and if you don't like it, they figure you can just go somewhere else!
agree! when you pay as much as you do for the rooms
@@SH-ly1uyit’s not “people” in the US… look who is working mostly at these hotels.. non Americans that don’t care.
$1800+!!! You could get a On-The-Water bungalow in the Maldives for that, and you wouldn't have to worry about a sunbed.
You are much kinder than I would be. I've been looking for a hotel/casino in Las Vegas. For the record I am a gambler. Considering how they treated you, a case of water, what a joke, I'm scratching Fountainebleau off my list. Keep on posting, love your videos.
I can't afford fancy hotels, but one time I visited Vegas I stayed in a cute (and cheap) little motel a couple of blocks off the strip. It was a 2-storey hacienda looking kind of thing, with a big bright courtyard and a small pool that all the rooms looked out on. The room was like a mini suite, didn't have to pay for parking, very cosy and comfortable. If you're on a budget, you can stay cheaper off the strip and enjoy walking around the fancy hotels all day for free!
I'd recommend either The Palms or The Sahara for all around experience, good room, nice dining options, good gambling options.
The Rio will be good, but not yet.
On the Strip, Planet Hollywood is a balance of cheap but nice rooms (big bathrooms)
I've stayed at Fontainebleau twice and especially if you are a gambler, I wouldn't scratch it off the list. I didn't experience anything negative my two stays there. I loved both stays. Now I don't think they can match the level of variety or even match the level of comps with MGM Resorts, but it is still a hotel I wouldn't scratch off based on this video review.
@@argo12 Honestly, if you don't gamble and get free rooms, the Strip isn't worth staying at all.
@@nycrich139 Maybe be kinder then. That's not something to be proud of.
I wouldn't stay there in a million years - unfriendly bar staff, a lock that didn't work, bland decor...and an insane price for the room. As always, a very good and honest video.
Oh boy I’m only 5 min into the video and my BP is rising. Thank you for making these videos. A lot of these five star hotels etc are just bad experiences.
lol i know and it should be the other way round
What ive learned from watching Tims vids are how these high class places around the world are just overpriced and not as nice as I was thinking.
This is exactly why I now go the the UAE and stopped going the the USA. No tipping, unbelievable service, spotless 5 star accommodation, super safe everywhere the list goes on.
Basically - don't waste your money on this hotel, in my humble poor opinion. The whole 'case of plastic bottles' (I'm a 90's girl, where's the 'sorry for the inconvenience fruit basket?!), them not fixing the door right away (you could've easily gotten locked in and out again!), and the whole breakfast rudeness ... Just go into the hotel and enjoy the design and art work. (Those blocks were amazing though)❤
He did get locked out again, he says at the end, too! Bloody ridiculous they thought "eh we'll change the battery in the morning".
@@Roadent1241 I know I saw that after I wrote the comment!!! I was having anxiety that he'd get locked IN - imagine if there's been an emergency! (Sorry suffer from anxiety) Unbelievable!!! And for that price!
Beyond simple propriety, it also posed a safety hazard. What if the guest had a medical emergency?!?
Fruit baskets need a comeback asap
@rabidrabbitshuggers What's that gonna do? Especially if you can't get at it?
26:32 - no thanks, not for me. I can pay far less and not be rushed when I'm having coffee.
Tim you should have asked for resort credit $100 minimum, or money off the room, that key issue is ridiculous
Shouldn't have had to ask should have been offered and way more than that. Honestly I think with the early check in being cancelled then faffing about with keys they should have apologised profusely, stated it was not their expected standard and then told him they had already refunded the full amount to his cc
No..he should have asked for a complete refund because he experienced this his entire stay... He should have been moved to a different suite immediately or had maintenance to his room immediately.
Yeah. Giving you a whole lot of water bottles just doesn’t cut it. You’re not going to drink it all. What are you going to do with it. Leave it behind of course. So they gave you a gift that they know they will get back… 😂😂😂
Even Luxor game me $100 credit for having to wait an hour for check in. And I’m sure I didn’t pay more than $200 for the room
Yep, and although it can't really be quantified, the bad publicity this video will bring the hotel will cost them far, far more than $100 in the grand scheme of things.
I would NEVER pay that much money for any hotel room, even made out of gold, what a waste of my hard earned money🥶
I was unhappy with the Wynn customer service for a room reservation issue, the manager promptly comped me a tower suite studio ($3000/night) without me asking. Based on your experience I will never stay at the Fontainebleau 😮 terrible customer service from top to bottom.
I also found people at Wynn very helpful.
Pour un français, c’est affreux… merci cher Tim, vos reportages sont merveilleux.
Complimentary water for not being able to get into your room?. You should have declined it and said "I accept champagne though". What cheapskates.
It wasn't even fancy water. Costco water with their label slapped on it! 🤣
Lol
agree. lousy customer service at best. downright insulting at worse. ("just ...here go give him this package of water. that should do it")
Probably cost them under $10 for that case of mini waters. I would have angrily rejected that! It's a shame their compensation apparently is that we'll just offer this cheap water and see if the sap takes it.
Even a cheap Travelodge hotel would probably have compensated Tim better, possibly with a few cans of Irn Bru.
Really would love to see true elegance, class, cleanliness and impeccable customer service return to our everyday lives….especially paying those prices for possibly a once in a lifetime trip for some. However, Vegas would not be my choice. Just really surprised people continue to pay more for less. Thank you for sharing your travels.
To spend nearly 2,000$ for a suite and all they gave you was a mini case of water! That cost the hotel maybe 12$ but m sure they’re getting wholesale prices. Thanks for another thorough review ❤
Hi Tim, Texas here. Been to Vegas multiple times. This one is way overpriced and definitely not worth it. I'd definitely make a complaint about the door key situation. I also can't believe they kicked you out of the bar seat at breakfast. Beyond rude. Nope. Won't stay there. Thanks for sharing.
Ps as a decorator, a nice improvement would be to have a couple of palm trees or similar mural in the shower. 😊😊
Hotel looks very clinical, but I can see how some would actually prefer that. What's not good is the paid for early check in you couldn't use, the room key you also couldn't use, breakfast you had to rush, and the almost $2000 room bill.
I'd have kicked off a bit tbh when it come to settling that bill. They can and should do better than some free water for that price.
You should be refunded if you paid extra for a service you didn't receive
Completely agree 👍
They managed to make it look clinical and tacky at once.
@@LVQ-so5th My thoughts exactly, but I can see how some people would like it even if I wouldn't...
The service they gave you was terrible! I'm sorry ❤
I think it was exceedingly rude to more or less kick you out before you’d properly finished your breakfast. I can’t believe it!
Former hotel night auditor here - If your hotel room door key flashes orange (rather then the usual green/red) then it's usually that the battery within the door locking system is low. *As it seems they eventually confirmed the next day* I'd have been calling reception rather than going back down those lifts!
no windows in the bedroom area, a room that size. That’s insane
I can't believe how rude they were at breakfast. Terrible customer service! And the key issue was just not good enough. They should have changed the battery asap for the price of the suite! Thank you for another great video.
When they handed you the complimentary water, I had flashbacks of us running out of candy in the 1980s during Trick or Treat season, so my father started handing out nickels to the kids at the door..lol
Leonardo probably got on the elevator and asked the guy why he had such a big smile and he said Tim with Walk With Me is in this hotel talking to himself holding a selfie stick and he’s about to be on the elevator.
Leo would’ve been totally starstruck
😍😂
Wort part of the Leo Story is that.. He has Fled the country since the Diddy situation... The guy lied
Great video as always, Tim! The hotel blended nicely with the skyline and looked clean, but I completely agree - the interior was bland and nothing special beyond the usual corporate feel. It’s unbelievable that maintenance didn’t seem motivated to fix the issue, especially for the price you paid. And making you feel unwelcome at the bar? That’s shocking. You deserved way better. Looking forward to your next video!
They should have given you a different room or at least discounted your room. I’m surprised they treated you like that at breakfast, the management needs to address this with their staff, it sounds like they don’t care much about their guests once they get your money.
its like because i was on my own and not spending to much a couple deserved my spot at the bar lol
@@WalkWithMeTimyou are still a guest at the hotel and should be respected, they don't know how much you are likely to spend
@@WalkWithMeTim I honestly think you should do some LIVE vid when you get really bad service. I know you will not as your channel is a bit more mature than that but when you drop your 500k subs on the hotel they might have a rethink
@@WalkWithMeTimCall guest relations and explain your experience. They should have a log of it as well.. I would ask for a complete refund!
@@WalkWithMeTim Tim next time....imagine that you are Black and they are doing this....call out the racism LOL
Tim. Tim. Tim. I’m not one to make a fuss when service is submarginal, but whew 😮, if I were to have this experience, it would have tested my patience. You needed either an apology, a refund of some kind, or both for that fiasco of a stay. So much of your time was eaten up by their shortcomings. Hoping that your next stay makes up for this one. Keep the reviews coming. It is such a treat 🤗 ✈️ 🧳
Extremely rude of the waiter to ask if you were “done” at the bar! 😮
I hope you didn't tip him
Given the way you were treated that’s 1 hotel I won’t be staying in on my next trip to Vegas. Good review as always Tim.
For the price, the service side was disappointing. I'd be embarrassed sitting outside my hotel room, waiting for them to break in. The hotel should have given you another room, knowing that the lock wasn't fixed and is going to give you trouble again during your stay. Maybe its bad luck, but you essentially purchased a defective product. You have a lot of patience Tim.
Surely they should have given tin another room, I would have said that to the female who was on her phone at the door
Your videos help so many of us Tim, thank you 🙏.
Why would the install a toilet without a sink to clean your hands?
Right?!
It seems that they consider that part of the master bath, so it's the equivalent of a private toilet area (water closet) within a master bath (though in this case it's separate enough to be odd).
IKR! It promotes people not washing hands. Now imagine this: You stay in this room in a few years (i.e. 2028). Even if 1% of people who have stayed prior to your reservation didn't wash their hands, that would still mean dozens of people have gone to this exact bathroom, didn't wash their hands, walked around the same suite and used those dirty hands to touch every single object which you would now be touching!
There is an available sink not 7 steps away in the kithchen/minibar area. How many sinks do you need?
@@severinjohn Logical answer: a bathroom sink to toilet ratio above 1. If there is a use for an additional toilet, then there would equally be a need for what happens 5 minutes after: an additional sink in which the person who was just sitting on the mentioned toilet would wash the hands with. In addition, there are more (and lengthier) things to do with a sink compared to a toilet which puts higher demand for a sink compared to a toilet.
This isn't a matter of space & connections either since there is both space and existing water connection. Fontainebleau just simply cheap-ed out of paying 1k for a 1M+ suite.
I must say for that money I would want complementary tea and coffee in the room. Also I don’t know if I'm the only one but I expected someone to still be in the room when the key didn't work, haha 😂.
You need to be more "American" to the waiter at the bar. "No." Stare back at the person and ask to refill your coffee. If he keeps asking, you tell him, "Yes. I will be finished for $10 off bill and no tip." Keep staring. Look at your coffee and say it's cold. I wouldn't stay there. You can't hide common.
If you ask politely ,you can get the same. No need to be more “American” whatever it means.
Being polite works most of the time, but not all the time. This is the situation where you have to be a little of a dawg. If you are paying top dollars for that average breakfast, hell of da*n that waiter shouldn't asking you to leave sooner than youve wanted to.
Yes! I would have asked the dude to repeat himself because wtf?
The comments here are the best I read in a while, but this is definitely the very best. Thanks for making my evening :-) I'm German, and just as Tim, I would never be rude when I'm in a foreign country (I am though in Germany/Bavaria🍺).
“You can’t hide common.” I’m sewing that phrase into a cross-stitch pattern and hanging it on my wall.
We stayed there for 4 days last March 2024. I like Fontainebleau. It's nice, clean and modern. I would stay at Fontainebleau again. The location is great. Love the restaurants. It's across the street from Resorts World and Sahara Casino. Walking distance to Wynn, Encore and Fashion Show Mall😊
If a hotel is looking to build its reputation they should have said we have refunded your stay, makes no difference to them but anyone that has a bad experience tells loads of people. If i ran the hotel, i would have give you 100% refund for the farcical check in process.
I agree. I stayed at a resort and the gardener started to mow the lawn right outside out balconies at 7 am.. couldn’t sleep in..the hotel refunded 50%, when. I emailed their management…
$1800 to be locked out of tour room, hurried through breakfast and charged another $100 to go to the pool, crazy. I won't be going there
Yep - I liked that. But the $100 beach-club fee is an outrage, and I wouldn't pay that much for a single night's stay.
Breakfast? I want an hour, with good food, three coffees, a WiFi signal, and some quiet while I read.
Good video.
Yup agree, it seems that they do not know what service means
Thank you for showing this hotel.. The interior details of all spaces are elegantly made and refined.
Wow… how do I say I’m entitled without saying I'm entitled? I would have said, “No, I am not done,” just on principle.
I would’ve complained about the door and the restaurant situation You’re a sweet guest. You don’t deserve getting treated like that when you’re paying that much money for your hotel room just saying.🤷🏻♂️
You were robbed. $1800 for a suite you couldn't get into, poor customer relations and a soulless hotel. I would expect something more than water by way of an apology for all your inconvenience.
4:57 this happened to me but at a different hotel. The key for some reason worked for another door, but not the door to my room. And it took a while for them to fix it. Even then, it would stop working every once in a while for the rest of my stay.
Crazy 😂X
This happened to us at our last day at Harrahs Las Vegas in May. We were there five nights in a suite diamond plus not that it should happen to anybody at any level. Anyways, we got locked out a total of probably 10-11 times. We honestly lost track. We had to go from the mountain Tower to the diamond desk every single time and I still hadn't had my knee replaced so you know how I felt😢 they finally changed the battery I think after the 5th or sixth time. Security apologized but it kept happening. Unacceptable son of a b**** es. I can't even believe staying at Caesars properties for over 30 years and this s*** kept happening 🤨 completely unacceptable every time. I went to the desk. They just looked at me like here's your key and that was it. I called my host and he just said he was sorry.😮
I hope you’re having a wonderful day today Tim, thank you for the upload it’s always a pleasure watching your honest reviews!
Thanks
The chrome artwork a drunk lady smashed into it 😮
3:43
That was pretty rude of those 2 people to not let you out first
Great video as usual Tim! Me and my boyfriend absolutely love your channel, we love how honest you are and often comment on things the same time as you! So frustrating and disappointing when you pay so much and things aren’t quite up to scratch like in this one with all the lifts. Can’t wait for the next vid!
Such a shame, as for the luxury price paid, you should have received a luxury experience. Thank you for always creating these honest and informative videos!
Fantastic video mate. My wife and I just visited here and came to the same conclusion. It's a beautiful, very soulless place that seems to be confused as to who or what they're targeting. It's like if Wynn and Cosmo had a child that neither of them acknowledge. It makes sense why so many higher ups at the company abandoned ship shortly after it opened. With this video and the one about the Luxor, you earned a subscriber!
Thanks for the support
Given my dislike for Vegas I’m convinced only Tim can get me to watch videos from there and make me actually enjoy them. Another great video!!
I agree its a good video to watch. I would not want to go to Vegas beyond driving down the strip and the me mega hotels have zero appeal.
LAS VEGAS IS A GLITZZY SLUM....I LOATHE IT....THAT HOTEL WAS LIKE BEING IN HELL WITH A BUNCH OF OTHER PEOPLE BEING PUNISHED FOR THEIR SINS...
Not keen on the flowers!
In the old days (when I was a kid) the rooms and food were very cheap. The hotels made their money from gambling. Obviously their business model changed.
Not a holiday Hotel?
Soulless is exactly right Tim. Thanks for going so we never have to! It would take a lot more than a selfie with Leo to get me anywhere near the joint.
I think they confused mattress encasement with mattress protector...
They always do lol but I asked and they don't have any
We stayed there in July and they upgraded us to a beautiful suite. We had a wonderful time. It was fantastic! Sorry for your horrible time but we loved it. And the pool is amazing.
Pro Tip: If that ever happens, that's the reason there are phones in the hallways. So you don't have to go all the way back down to the front desk.
And if you're deaf?
@winkman1127 yes!!! exactly why they are there thank you!
@@winkman1127 what if you're deaf? You've still got to go back to the front desk.
Complementary water hope you took it all home with you.. it was a beautiful suite...
I think that was a bit rude the barman was dropping the hint to leave, I would have said NO I'm not finished yet..
So crazy that the hotel did not do more than give you a case of cheap water as a consultation for your trouble.
yes agree
@@WalkWithMeTim Tim tim Tim....In America....first time of inconvenience....YOU DEMAND ANOTHER ROOM....YOU COMPLAIN LOUDLY AND WITHIN MINUTES YOU ARE UPGRADED, GIVEN CHAMPAIGNE AND A COMPLIMENTARY DINNER AND DRINKS.... YOU CAN USE YOUR BRITISH POLITENESS IN USA ....get it now and use it forever....stop being so obsequies darling man. (I was born in US to British mum....half Brit...half US....I know the score! Love to you and Gabby (Gabby would have straigtened them out....LOL)
The toilet wasn’t flushed in my room when I checked in. They did not offer to move me or give me a discount at all.
Waste of money to stay there. I’m sorry people are so rude to you Tim. Great video thankyou❤
I can’t believe that price! I have stayed at Aria, Bellagio, Vdara….even the executive suite w/ 2 restrooms in it is only $90 with my players gold status. And I am not a heavy gambler, just know how to do tier matching during certain time of year.
Hi Tim, when you first couldn’t get into your room I wondered if the previous resident hadn’t left!
I had a night comped at aria penthouse just because someone in room above let their bath overflow & it slightly dripped through the ceiling into our bath below saving$1200 that’s service for you
The noise everywhere. I just couldn't contemplate staying there.
Outrageous price, made more so by the attitude / service apparently at breakfast and the malfunctioning door. Why was maintenance not called to change the battery on the day of your arrival? Must say the floral designs were not exactly jaw-droppingly imaginative but they truly were expensive. But at $1,800+ (inc. taxes ) a night, they can afford the $$$s on the floral.
The standard rooms I've seen look far better than the suite in my opinion. I would absolutely have wanted some kind of compensation for the inconvenience though.
It's a miracle this hotel was completed. That place was an eyesore for years. Same about your door. Pretty decent resort. Thanks again, Tim for sharing your experiences. 😁
Something about the pool area reminds me of hotels in Benidorm.
Has a hotel ever tried to contact you after you have posted a video? That pack of water is hilarious
Hopefully they'll read these comments.
@@clivethereddevil3178 I think they were asking….if they had “ever” contacted him. Not this specific hotel.
@@ExitLight Yes,of course. I should have read it properly the first time.
@@clivethereddevil3178 No problem 👍🏻
Absurd prices
Tim, how you were treated was horrific and is a huge mark against the hotel's reputation. I would suggest the exquisite Waldorf Astoria Las Vegas for a proper, elegant stay and review. They know how to treat their guests in grand style. Love your reviews, Tim! You are phenomenal!!!
You need to start travelling to Asia - think Kuala Lumpur, Tokyo, Bangkok, Jakarta, Hong Kong, Macau - to name but a few. You get genuinely good service for a fraction of the price.
Yeah would love to see you in Singapore and Vietnam. The prices in Vietnam for food and hotels is crazy.
Definitely giving this place a swerve!
They didn't discount your room or upgrade you at no extra charge for the key inconvenience? Not even free vouchers? That's so rude.
yes but you get a free case of water!
@@WalkWithMeTimJust what a solo traveller needs - an entire flat of small water bottles to slog around!
I liked the cleanliness and newness of the place but there is no way on earth i would have paid that much for 1 night. While people are daft enough to accept poor service and pay those prices they will continue to get away with it.
The bottles of water as compensation was weak. Experiencing maintenance issues and inconvenience like that compromises their claim of a luxury hotel, they should have made it up to you properly and generously.
i was supprised but i did get through the water lol
After the issue with the lock, I would have at least pushed for a dinner or a few hundred off the room.
Thank you Tim for your hard work & honest reviews. Much appreciated and take care
Much appreciated
That's a shocking price to pay!! Wynn is still the best hotel in Las Vegas. Exceptional service and quality, for us. We also enjoy the Venetian.
Wow, case of water for all that trouble? Do better Fontainebleau.
Should have comped breakfast at least and a free drink. Mini water you can get at Walmart...not even Evian or Fiji. This was piss poor service
You should have talked to the manager. You're spending $1.8k a night for a room, and they treat you like this? ROFL.
Water as an apology, think they could of done better than that Tim, cheapscates enjoyed the vlog, congratulations on your new home x
Great vlog as per usual Tim. Not a place I'd rush to visit. Too many faults and way overpriced
Totally agree
Thank you for sharing your experience! The hotel is very nice in many ways, and the pool and “beach” area are truly splendid. However, that debacle with the hotel room door lock and that outrageous incident at breakfast were shocking. I have had better service at The Luxor, where I sometimes still drop by “out of nostalgia” because I spent my wedding night there decades ago.
Thank you again for sharing!
I think I spotted Eddie Hearne at 22.24 in a beige t-shirt.
ur right
I was looking through the comments to see if anyone spotted him lol
@@markprendergast6712 ha ha
I felt so sad to see the mirage volcano gone. I hope the Excalibur and Circus Circus stays for good. I love a highly themed hotel.😊
Tim - I am starting to think that when you ask some of these hotels whether they have mattress encasement in their rooms, they think that's the same thing as a mattress protector cover.
I agree with this 100%! Tim, maybe since you actually have hotels that tell you straight up that they don’t know what a mattress encasement is, just assume nobody knows what it is and when you initially ask, try to describe it a little better. Maybe something as simple as “Can you please place a mattress encasement on the bed that fully seals the entire mattress inside?” Maybe something like that with just a few extra descriptors will help a lightbulb or two go off for the person you are speaking to so they discern in from a mattress protector. At least in the States, that thin sheet-like cover on the mattress is called a “mattress protector” and my guess is many just think that’s what you mean.
You are a supreme person. I would not have been so polite and as classy as you. The price that you paid was not worth that.
A toilet with no sink even outhouses have hand sanitizer nowadays🎉
That hotel is awesome & I can’t believe that huge pool is at the top of the hotel.
I swear that was Eddie Hearn sat in the grey top at 22:22
Just about to say the same thing, he’s sat with Frank Smith
@@joelreed7810 I had to pause it a few times to check! Definitely was.
@@samikassou2944 recognised the “are you about to point that camera at me and start an unwanted conversation” look
Was gonna comment this
Who? 😂
You really should try Wynn but stay in the Tower Suites on Wynn side. Tower suites are a hotel within a hotel and so worth it. The location of the tower is steps to everything and Wynn service is the best i have had in Vegas.