The Importance of Teaching Fundamentals in Service Management

Chris Collins emphasizes the crucial role of teaching fundamentals in
Service Management. He draws parallels between various industries,
highlighting how neglecting fundamentals can lead to poor performance. Chris stresses that the magic and gold lie in the basics, such as how we answer the phone, describe problems on repair orders, and conduct inspections. He reminds viewers that teaching
should focus on reinforcing these fundamentals consistently, as they
are the foundation for success in any performance based career.
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