I will need to enhance this to add other users linked to the main user and then I need to be able to assign tickets to those other users. So instead of Administrator, I would need a Company (Company 1 for instance) owner who can create users linked to him (or him and his company). The users he or she creates (team members) can be assigned tickets that come in for his Company. Then I might be able to add another Company (Company 2) where the Company owner can create his or hers OWN team members and s on. Of course, tickets coming in for Company 1 would only be seen by the owner and the team members of Company 1, not Company 2. While I think this is more complex, I think it is possible.
Hello Jonathan, i saw your ticket in the system :) The functionality you requested is possible but needs a bit of research and the right flow. We already have roles like admin for company owner, other than that we can add a meta field company in each user where admin can set the company or the time of registration. When a user raises a ticket they can choose a company [replicate USER Meta - most probably from Glossaries so its uniform]. It will be received by the admin of the company where he can assign to users, i have another video coming on assigning.
@@MoxetKhanPK After I publish (add new ticket), the Dashboard page (normal page created), just desaper, excluded, and whole dashboard site got problems, how to fix it?
This is such an awesome video. So many tricks in one video. It’s really helpful to see an entire system being developed because you get to see all the features and power of Crocoblocks come to life in context. Thank you once again for this. Can’t wait to see more of your videos.
I really appreciate the efforts you put into this video. You manage to cover all the aspects needed for building any kind of system using your skilled knowledge. Thank you One favor please, the best thing I liked about your video is that it directly explains implementation, and because of that I would love to hear your opinion about when to use CCT and When to use CPT. I know the differences listed on any documentation but what are your practice hints.
Awesome tutorial. I followed and everything worked great. I want to be able to assign the ticket to user but that must be in the next video. Let me know if somehow I can by you a coffee / donate as this was a perfect tutorial.
This is the best instructional videos for any package software system I have seen. It is very complete yet concise and well explained. You should turn on the option so people can give you a financial tip. I certainly would donate as I have learned a lot about Crocoblocks and Elementor. Kudos Moxet. I look forward to seeing your other videos.
WOW ! this is a great job ! Congratulations ! Please, dos it allow to have - a publish form (without password) as support form ? - to add multiple recipients emails to ticket feedback notification ?
That is a brilliant video, I loved it, thanks again for sharing it. Please add more functionality to the system and show us. Thank you so much | Keep up the amazing work 🤩
Hello, amazing work! i finally finished your tutorials i have learnt a lot, i have a question sr, is there a way to customize ticket numeration? for example to make it begins from 1 because my system starts from 14,000. Also, is there a way to assign multiple agents to one ticket? thanks in advance! i'm your fan
Hello, thank you for watching the videos. For uniform ticket numbers, you need to take a meta field suppose _ticket_no and increament it by +1 each time a new post is made using the following code. function increment_ticket_number_on_publish($ID, $post) { // Check if this is a new post and not a post update if ($post->post_type == 'post' && $post->post_status == 'publish' && !get_post_meta($ID, '_ticket_no', true)) { $last_ticket_number = get_option('last_ticket_number', 0); $new_ticket_number = $last_ticket_number + 1; // Update the _ticket_no meta field for the new post update_post_meta($ID, '_ticket_no', $new_ticket_number); // Update the last_ticket_number option update_option('last_ticket_number', $new_ticket_number); } } add_action('save_post', 'increment_ticket_number_on_publish', 10, 2); Make sure to check the code for correction. As far multiple agents, you need to adopt relationship from ticket to users. Than take a checkbox which fetch all users, upon submitting the form the submit action should add selected checkbox to post as related users.
Hey bro.. this is a great tutorial.. i tried to add Media field in the CCT but im having problem displaying the links in the Feedback listing.. can you give some advice?
Hi Moxet… sorry, only caught this video just now. Excellent tutorial and nice job with the design too. Just one question if you can indulge me até this time: how did you resolve te taxonomy ID showing in the open ticket e-mail to the admin. Having the same problem and don’t know how to resolve it. If you can reply, thanks a million. Thiago from DZNlab Brazil
This is a great video! i'm building a site where users can watch purchased custom videos, i followed your tutorial because it seemed similar to what i needed, and it kinda did! the problem is that now every member sees the same videos, maybe the current user query didnt worked for me :(
Hello Benji, i am glade that it help. What are videos? CPT? If so each time someon buys you can create a relationship of video with user or add video ID in user meta as comma separated. Then in listing call those values.
Thank you so much brother for sharing awesome content for FREE. I have been working with JetPlugins (especially JetEngine) for more than 2 years and have developed a lot of dynamic websites. I would love to work with you.
Hi Moxet, Thanks for sharing this wonderful content. I have a question? Can we perform calulation in query builder. (e.g) IF we have 2 queries: 1 has total 5 posts so we get (query result count = 5) & 2nd query has 3 posts we get (total query result count=3) Can we perform calculation on frontend or backend like : (5-3=2) , (5+3=8) or (5*3=15)? Or We cna divide or plus values from custom fields with query results? Please create a tutorial if thats posible. Thanks for sharing this useful tutorial with us :)
Muhsin, there are two ways. 1) Either you fetch the query count of two queries and display as numbers and calculate via jquery. 2) Use Joins and complex queries in query builder [advance SQL] which will give you the result directly.
THank you so much for your video please keep update more with graphic and new future such as notifaction. Many Thank Moxet Khan!!!! Hope see you continue add more futue in same video....
I'm frustrated with my system, I'm doing exactly as in the video, but the form isn't there, it's not saving when it's "open" and "closed" and also the description.
Excellent video! Why do you use CPT for Tickets and CCT for Feedback? On the crocoblock site it recommends to use CCT when you have many posts >500...seems like we would have more than 500 tickets in this scenario over time. I'm confused about when is good practice to use one over the other. Also, how could it be possible to populate CCT with Gravity Forms entries instead of Jetform builder? There is add-on to use Gravity Forms entry to publish CPT, can't figure out how to publish to CCT. Is API only option? Awesome work, thanks for the detailed tutorials.
Thanks for your comments, CPT has some features which let you create the flow easily and then re-utilize those function with other plugins such as taxonomies etc. CCT is best for performance but it has limitation. You ll stuck in future if you start your project core content with CCT like in our case Tickets. I don't think gravity can directly create CCT but yes through API.
Hi, great video, really love your channel, your Jet Engine tutorials a very useful! I have a question if that's ok? Is there a way to send users a message that is automated, rather than them sending one in? Like a welcome type email, or an email after like one week to say you need to complete this form etc? Thanks!
Thanks I appreciate your effort. This is great video. I would like to ask you. If I want to use jet appointment jet booking for multivendor service is it possible to build dashboard like this for every vendor so they can see their booking or appointments? Thanks
Hi Ahmed, Yes profile builder works with jet appointment and booking as well but the functions are limited. Booking/Appointments are stored in database which you can fetch via query builder just like we did for tickets.
This is an awesome tutorial, thank you so much. The only thing I'm also not very happy with is the way to display the single template as you mentioned. Did you get response from Crocoblock or do you have an update on this?
I never tried after spending like two hours and got some code from support as well, we might need to wait for official documentation and video. But the method i used works 110%.
Hello. Thanks for the great video it's really nice and it helps me a lot. However, after making the listing items clickable, when I click on the ticket in the open ticket, I get a url error that says there is no such page. I followed your steps backwards twice but couldn't find anything. Can you give an idea why this might be? Thank you
Hello Mustafa, thanks for watching the videos. It might be the reason of mod_rewrite while creating post type for tickets. Please check all your settings over there.
Thank you very much for this tutorial, without a doubt I would not have been able to understand it so easily without a graphic explanation like this. I only have one question: How to assign the login page? When I try to log in, it doesn't send me to the page we created in the login tutorial, but it sends me to the default wordpress page, wp-login.php. Any suggestions? Thank you!
Hello, thank you for watching the video. Make a static page in wordpress and add login widget, in wordpress settings > reading > make that page your home page. This way your system will be completilty private. Make sure to add URL redirect after successfull login to your dashboard.
@@MoxetKhanPK Thanks for answering. Apparently there is some error since when doing what you tell me you cannot go from the login page to the dashboard, it simply stays on the login page and does not respond to any of the urls created from the dashboard. :/
Hello Moxet Khan Thank for this video it's very well structured and compréhensif you mentioned on timing 37:30 when receiving form by mail issue for urgency and subject appear as 4 10 as know issue and you will see this later did you do the change to correct it?
Its not issue, the values are term ID you have to convert it with macro to Term name. Use this macro in your email *%current_terms|taxonomy_slug%* replace taxonomy slug with your term name like status.
Thanks you very much for the video my friend, cheers from Chile, do you have any video when use cpt and when use cct ? i cannot understand the difference of when use one or other apart cpt the table in db is part of wp installation and cct create a new table on db and as i know it have better performance, not sure why people use cpt when want to display on frontend also instead of use cct, thanks you very much, blessings
This Video has been super helpful in me learning jet engine. it has a few pieces of everything. please keep creating these video's! I'm trying to allow one user to create a post, and allow another user to accept it, do you know how to do this? they need to be private only available for created user and users who accept it.
@@MoxetKhanPK thanks for this response. i would love to hire you to consult me on this i'm still unclear and don't quite understand. How do i go about hiring you?
Hi Moxet Nice video, I was looking for a ticketing system using Crocoblock apps. Question: instead of a new Dashboard, as you created, can we integrate the ticketing system into the My Account page as the user has everything in the same place (Orders, Downloads, Tickets, etc.)? Thanks
I assume you are talking about woocommerce, the issue is there are lots of functionalities here which works with profile builder of JetEngine. I recommend you push your dashboard to profile builder for a scalable solution. It is also possible on that dashboard but you might face some manual coding.
Quick reminder for the user, this tutorial (like the other) it could be made exacly with ELEMENTOR (FREE) + CROCOBLOCK (SUITE); but in this case you're using also ELEMENTOR PRO (for the listing Heading for example) . Elementor Pro is a pay plugin.
great tutorial bro. one thing i have an issue on is at 54:53. you styled the wysiwyg field. ive gone through all the settings multiple times and can't seem to change anything.
Hi Sir, You've made an excellent tutorial. I followed your tutorial and set up a support ticketing system, but I was having problems with pagination. I was attempting to control the display of a large number of tickets through pagination, but there was no default pagination option. Please provide us with your valuable feedback on pagination.😊
Hello Nouman, thank you for watching. Crocoblock has pagination widget but i am not sure it enabled with jetsmartfilter or standalone. Just drag it to next to your listing and choose jetengine as source for pagination.
Hi Moxet, Thank you for your contribution! I learn a lot from you. I have a few questions. Hope you could help me figure it out. 1. When I add a new ticket it still doesn't push change to 'open' status, how could I add term id when i create ticket? 2. Also how could I get the Id of 'open' ticket? Why yours is 2? 3. When I query using term_id = 2 or name = open, I couldn't find any query result. Any idea? Thanks again! 👍
Hi Marina, thank you for watching. What is the term ID of your status open? it might be change from mine, you have to pass that term ID in hidden field.
Thanks for your replying! I tried to set 'Term ID' for Open and Close status, but still not working. I wondered if I've set it in proper way. Could you give more details on how could I set a term ID to 'Open' status? Thank you!@@MoxetKhanPK
@@marinawang6985 it is explained in the video, you take a hidden field with thr value of term id then map it in action. Send me an email if failed i ll check
Awesome video! It's helping me a lot. Could you please enlighthen me about how can i make notifications inside the sistem? Maybe with pop-up or a notification sign. If you could make a video of this it would help even more haha
Thank you for watching, it can only be done with refresh, popup is a bit complicated. So you can show on top right the number of unread messsages; if the user moves pages to pages, it will update it on top accordingly.
This is a great tutorial. I am having a problem as I'm working through. I am creating this in a subfolder of my main site (with a separate WP installation). When I try to open dashboard-home it's saying page not found, then eventually it's redirecting to my main site. I assume the redirect is probably an .htaccess issue, but I'm not sure if it would be on the subfolder or the main site. And I can't figure out why dashboard-home isn't loading.
Hi, i don't think its htaccess; double check slug/page of your account page. Remove old dashboard and add new one, make sure to disable page re-write in profile builder.
@@MoxetKhanPK after I posted this, I went back and rewatched the early steps. I realized I missed where you said to create a home page and also add the dashboard template to the dash board page. Also, the WordPress directory settings were wrong. But it's all fixed and I'm professing.
I had seen your tutorial about a year ago and found it fantastic. I am trying to realize the ticketing system but I encounter a problem. About minute 58.20 of the video, I go to create the second listing, the one for the replies, but when I connect the text widget dynamically to the custom content field, in the various fields I do not find the reply details field to select. Can you think of anything to suggest, could I have skipped some steps? Thank you. a lot for your suggestion.
@@ServiziWP you are right, i have changed the field name because description was reserve word or had some issue. So i change it to reply_details. It can be anything except reserve word.
Hi, friend, do you know how to set a limit to a repeater field, because if I create a repeater field, it will be able to add unlimited, but I want to set a limit, could you make a tutorial about that. Thank you so much.
This is a great video. Thank you so much! I am currently building a very similar dashboard for a service estimates instead of tickets. I would like to group the estimate requests by day or month of creation(Ex Having a top banner with the date and below a listing with estimates created that day or month). I tried using the query builder but I am not able to set the date query correctly. It only gives me the before date or after date option, I am looking group query posts created that day. Also if I have 3 estimates the same day my estimates listing shows me 3 banners with the same date resembling that I have 3 posts. Hopefully you have an input in how to tackle this correctly. Thanks for the content!
Hello sorry for late reply, Yes it is possible. You can have SQL advance mode and group your post by TODAY function but make sure the format of your data matches SQL today function.
You can to take meta field views, i have a tutorial on that. Each time someone view your post it ll increase by 1. Now make a query in query builder which show top views posts and order by date -7 days.
Hi, am building a hr management system, watched your tutorial and very helpful. My challenge however is when i display the name of ticket author after closing the ticket shows the name of the user who closed the ticket not who created it.. how to i fix this
I replied you there, its not possible for listing but if you display as table you can export. What is your use case, why you want to export listing. I might suggest other way.
Every time I make a publication, that is, I click to add a new ticket, the site crashes and redirects to a page, I can no longer access the other pages of the dashboard, can you help me?
I found a way to create relation for two CCT via front end form! maybe it is not a proper way but it works! I use one select field and it is related to a query which gives me the ID of the last added row then by calculated filed I add 1 number to it so it is the last ID + 1 now i can use the result as the child item ID for the new row that I am adding relation to it. It works!!! 😄
Hi Abdul Muqsit! I need help at @55:15. I followed exactly what you did but i couldn't see "reply details" in "Feedback" CCT. I guess you missed it. I'm having empty description in my feedback replies. Can you please guide. Thanks
Hey, I got a validation error. Instead of ticket form i have created a form in which I have up to 20+ fields including select, numbers and checkboxes. I have mapped all the fields to meta fields. Not working!
You can take a hidden text field and add it as meta field in your CPT tickets, make sure to apply hash/salt to the field to make it unique. The hidden field will take data from jquery function.
When I click on "resolve case" that was created by the form, if it is a ticket from another user, it automatically changes to my user id, and makes me the author, how can I solve this?
Question. Once you use the Base Template to build the other page templates, such as the Open Ticket template - if you have to change the Base template (say you want to make style changes), would you have to insert the Base Template into the Open Ticket template, Close Ticket template, etc. all over again?
At 55:16 mine still shows the fields from the beginning of the video. Description and Ticket ID. I cant seem to get reply details column to be pushed through from the front end.
Doesn’t seem to work anymore. By the looks of things the legacy forms don’t work to push information through to CCT anymore and you now have to use JetFormBuilder. Does this seem right?
Yeah my mistake you can I just hadn’t used it before. Sorted it now. So you do need to use JetFormBuilder by the looks of it now to push information through to CCTs but you can use the right fields. Found them 👌
![[Part 02] Ticketing System | Assign Tickets | JetForm Builder Hooks | Modify CCT from Front-end](http://i.ytimg.com/vi/1aLXMyyzpDI/mqdefault.jpg)
![[Part 02] Ticketing System | Assign Tickets | JetForm Builder Hooks | Modify CCT from Front-end](/img/tr.png)
I will need to enhance this to add other users linked to the main user and then I need to be able to assign tickets to those other users.
So instead of Administrator, I would need a Company (Company 1 for instance) owner who can create users linked to him (or him and his company). The users he or she creates (team members) can be assigned tickets that come in for his Company.
Then I might be able to add another Company (Company 2) where the Company owner can create his or hers OWN team members and s on.
Of course, tickets coming in for Company 1 would only be seen by the owner and the team members of Company 1, not Company 2.
While I think this is more complex, I think it is possible.
Hello Jonathan, i saw your ticket in the system :)
The functionality you requested is possible but needs a bit of research and the right flow. We already have roles like admin for company owner, other than that we can add a meta field company in each user where admin can set the company or the time of registration. When a user raises a ticket they can choose a company [replicate USER Meta - most probably from Glossaries so its uniform].
It will be received by the admin of the company where he can assign to users, i have another video coming on assigning.
@@MoxetKhanPK that sounds perfect! I look forward to the video on Assigning :-)
Thank for your expertise :-)
@@MoxetKhanPK After I publish (add new ticket), the Dashboard page (normal page created), just desaper, excluded, and whole dashboard site got problems, how to fix it?
@@MarlonCarvalhoDG Double check your form settings, there might be some issues.
@@MoxetKhanPK please show us the installation process of the plug ins. seems to me that it's now showing when I add new plug in
Never really understood how to use Query Builder. Seeing this in practice was really helpful. Thank you!
I am glad that it help you :)
This is such an awesome video. So many tricks in one video. It’s really helpful to see an entire system being developed because you get to see all the features and power of Crocoblocks come to life in context. Thank you once again for this. Can’t wait to see more of your videos.
Hello, thank you for you interest, keep in touch for more interesting topics :)
I really appreciate the efforts you put into this video. You manage to cover all the aspects needed for building any kind of system using your skilled knowledge. Thank you
One favor please, the best thing I liked about your video is that it directly explains implementation, and because of that I would love to hear your opinion about when to use CCT and When to use CPT. I know the differences listed on any documentation but what are your practice hints.
Awesome tutorial. I followed and everything worked great. I want to be able to assign the ticket to user but that must be in the next video. Let me know if somehow I can by you a coffee / donate as this was a perfect tutorial.
Thank you so much, highly appreciate. I have'nt remove the system from that domain and i ll be constantly improving it and sharing here :)
Very smart details. Using a form to switch a status is really a creative idea. Lots of useful information, thanks!
Been looking for such a video for 3 years, today, this video changed my life....thank you 🙏
Thank you very much Moxet, I'm not expert in english but I could take everything, thank you again.
This is the best instructional videos for any package software system I have seen. It is very complete yet concise and well explained.
You should turn on the option so people can give you a financial tip. I certainly would donate as I have learned a lot about Crocoblocks and Elementor.
Kudos Moxet. I look forward to seeing your other videos.
Hello Rajan, thank you so much for your interest. I am glade that it help you :)
Oh, this is what I was looking for. Awesome stuff!
I guest we are many, good job @Moxet Khan✌
WOW ! this is a great job ! Congratulations !
Please, dos it allow to have
- a publish form (without password) as support form ?
- to add multiple recipients emails to ticket feedback notification ?
Just what I was looking for! Thank you 🙂
You are not the only one, I was looking for it too 😃
You can publish tickets with "private" status inside jetforms; this way the ticket permalink can only be accessed by the ticket creator or admin.
Good point..
That is a brilliant video, I loved it, thanks again for sharing it.
Please add more functionality to the system and show us.
Thank you so much | Keep up the amazing work 🤩
Thank you Razak
This is an advanced and really great tutorial for jetengine plugin. Thanks for sharing! :)
Thank you Moxet Khan
I have learned a lot thanks to this video!
Hello, amazing work! i finally finished your tutorials i have learnt a lot, i have a question sr, is there a way to customize ticket numeration? for example to make it begins from 1 because my system starts from 14,000.
Also, is there a way to assign multiple agents to one ticket? thanks in advance! i'm your fan
Hello, thank you for watching the videos.
For uniform ticket numbers, you need to take a meta field suppose _ticket_no and increament it by +1 each time a new post is made using the following code.
function increment_ticket_number_on_publish($ID, $post) {
// Check if this is a new post and not a post update
if ($post->post_type == 'post' && $post->post_status == 'publish' && !get_post_meta($ID, '_ticket_no', true)) {
$last_ticket_number = get_option('last_ticket_number', 0);
$new_ticket_number = $last_ticket_number + 1;
// Update the _ticket_no meta field for the new post
update_post_meta($ID, '_ticket_no', $new_ticket_number);
// Update the last_ticket_number option
update_option('last_ticket_number', $new_ticket_number);
}
}
add_action('save_post', 'increment_ticket_number_on_publish', 10, 2);
Make sure to check the code for correction.
As far multiple agents, you need to adopt relationship from ticket to users. Than take a checkbox which fetch all users, upon submitting the form the submit action should add selected checkbox to post as related users.
Hey bro.. this is a great tutorial.. i tried to add Media field in the CCT but im having problem displaying the links in the Feedback listing.. can you give some advice?
Hi Moxet… sorry, only caught this video just now. Excellent tutorial and nice job with the design too.
Just one question if you can indulge me até this time: how did you resolve te taxonomy ID showing in the open ticket e-mail to the admin. Having the same problem and don’t know how to resolve it.
If you can reply, thanks a million.
Thiago from DZNlab Brazil
Thank you, i have used term_ID as hidden field for open ticket, did you tried that.
@@MoxetKhanPK did not try that. Will do. Thanks a lot and again, great job making this tutorial!
Thank you for contributing to this community
This is a great video! i'm building a site where users can watch purchased custom videos, i followed your tutorial because it seemed similar to what i needed, and it kinda did! the problem is that now every member sees the same videos, maybe the current user query didnt worked for me :(
Hello Benji, i am glade that it help. What are videos? CPT? If so each time someon buys you can create a relationship of video with user or add video ID in user meta as comma separated. Then in listing call those values.
@@MoxetKhanPK thank you! i will try that :D
I have waited long time for this video. Thank you abdul!
Can you please add more functionality in other video??
Welcome Anas, yes more functionality coming soon.
huge works, nice, thanks you. It's missing way to attach files and delete ticket feature... (deleting feedback also)
🥰🥰🥰amazing!
Thank you
Great material there. This is very valuable in getting to grips with the topics covered. Will follow along the steps. Thanks a million!!
You are always welcome
Thank you so much brother for sharing awesome content for FREE. I have been working with JetPlugins (especially JetEngine) for more than 2 years and have developed a lot of dynamic websites. I would love to work with you.
Hello Subhan, thank you for your interest, i ll surely contact you if i need help or collaboration.
Hello, is it possible to make user follow feature with JetEngine. If user follows other user so it shows on their profile in the following section.
@@toolsuggest Use BuddyBoss instead, in jetengine there will be alot of custom work.
Am your 1k subscriber dude
Good job 👍
Thank you, highly appreciate
What a great and valuable video it is thank you so much waiting for next video
Hi Moxet,
Thanks for sharing this wonderful content.
I have a question? Can we perform calulation in query builder. (e.g)
IF we have 2 queries:
1 has total 5 posts so we get (query result count = 5)
&
2nd query has 3 posts we get (total query result count=3)
Can we perform calculation on frontend or backend like : (5-3=2) , (5+3=8) or (5*3=15)?
Or
We cna divide or plus values from custom fields with query results?
Please create a tutorial if thats posible. Thanks for sharing this useful tutorial with us :)
Muhsin, there are two ways.
1) Either you fetch the query count of two queries and display as numbers and calculate via jquery.
2) Use Joins and complex queries in query builder [advance SQL] which will give you the result directly.
@@MoxetKhanPK Thanks Moxet, When you got time please create tutorials for complex queries.☺
THank you so much for your video please keep update more with graphic and new future such as notifaction. Many Thank Moxet Khan!!!! Hope see you continue add more futue in same video....
Hi, notification system is already covered in another video.
Hello! but the SETTINGS button has not been configured? 😅 Amazing tutorial!
Thank you, it takes you to user settings where you have 1 form to change first, last name, email or password
Thank you so much for this amazing video! It's valuable and has helped me a lot!
I'm frustrated with my system, I'm doing exactly as in the video, but the form isn't there, it's not saving when it's "open" and "closed" and also the description.
Excellent video! Why do you use CPT for Tickets and CCT for Feedback? On the crocoblock site it recommends to use CCT when you have many posts >500...seems like we would have more than 500 tickets in this scenario over time. I'm confused about when is good practice to use one over the other.
Also, how could it be possible to populate CCT with Gravity Forms entries instead of Jetform builder? There is add-on to use Gravity Forms entry to publish CPT, can't figure out how to publish to CCT. Is API only option?
Awesome work, thanks for the detailed tutorials.
Thanks for your comments, CPT has some features which let you create the flow easily and then re-utilize those function with other plugins such as taxonomies etc. CCT is best for performance but it has limitation. You ll stuck in future if you start your project core content with CCT like in our case Tickets.
I don't think gravity can directly create CCT but yes through API.
Hi Moxet
Thank you for this great tutorial!
Is there any possibilty to allow users to download the conversation?
A bit of custom code is needed to export the data in CSV or TXT.
what a nice tutorial. thank you💌
This is the best thing I 've seen !!!🤩
it's really appriciated
the content was very helpful
I wish that you could finalize the video by making setting and logout page
that is very basic functions, but i ll cover it.
Loved it. Thank you so much.
Hi, great video, really love your channel, your Jet Engine tutorials a very useful!
I have a question if that's ok?
Is there a way to send users a message that is automated, rather than them sending one in?
Like a welcome type email, or an email after like one week to say you need to complete this form etc?
Thanks!
Yes you can but for that you need to use some sort of 3rd party tools like make.com
18:04 from Appearance > Theme > Hello Theme > Setting > Disable Header , Footer and Page Title
So this can skip creating dummy header footer
Thanks I appreciate your effort. This is great video. I would like to ask you. If I want to use jet appointment jet booking for multivendor service is it possible to build dashboard like this for every vendor so they can see their booking or appointments?
Thanks
Hi Ahmed, Yes profile builder works with jet appointment and booking as well but the functions are limited. Booking/Appointments are stored in database which you can fetch via query builder just like we did for tickets.
This is an awesome tutorial, thank you so much. The only thing I'm also not very happy with is the way to display the single template as you mentioned. Did you get response from Crocoblock or do you have an update on this?
It has alternative of making listing items, create a display page inside profile builder, call the listing and apply the query where clause.
Are the relationships between CCTs and CPTs still not working properly today? Great tutorial as always thanks!!
I never tried after spending like two hours and got some code from support as well, we might need to wait for official documentation and video. But the method i used works 110%.
Hello. Thanks for the great video it's really nice and it helps me a lot. However, after making the listing items clickable, when I click on the ticket in the open ticket, I get a url error that says there is no such page. I followed your steps backwards twice but couldn't find anything. Can you give an idea why this might be? Thank you
Hello Mustafa, thanks for watching the videos. It might be the reason of mod_rewrite while creating post type for tickets. Please check all your settings over there.
Thank you very much for this tutorial, without a doubt I would not have been able to understand it so easily without a graphic explanation like this.
I only have one question: How to assign the login page? When I try to log in, it doesn't send me to the page we created in the login tutorial, but it sends me to the default wordpress page, wp-login.php. Any suggestions?
Thank you!
Hello, thank you for watching the video. Make a static page in wordpress and add login widget, in wordpress settings > reading > make that page your home page. This way your system will be completilty private.
Make sure to add URL redirect after successfull login to your dashboard.
@@MoxetKhanPK Thanks for answering.
Apparently there is some error since when doing what you tell me you cannot go from the login page to the dashboard, it simply stays on the login page and does not respond to any of the urls created from the dashboard. :/
Hello Moxet Khan
Thank for this video it's very well structured and compréhensif
you mentioned on timing 37:30 when receiving form by mail issue for urgency and subject appear as 4 10 as know issue and you will see this later did you do the change to correct it?
Its not issue, the values are term ID you have to convert it with macro to Term name. Use this macro in your email *%current_terms|taxonomy_slug%* replace taxonomy slug with your term name like status.
Can we connect Jetbooking to something like that? And Book direct for customer and show all the data as u show on the videos?
Its possible or?
Thank u
Very impressed by this tutorial, thank you man.
Thanks you very much for the video my friend, cheers from Chile, do you have any video when use cpt and when use cct ? i cannot understand the difference of when use one or other apart cpt the table in db is part of wp installation and cct create a new table on db and as i know it have better performance, not sure why people use cpt when want to display on frontend also instead of use cct, thanks you very much, blessings
CCT is mostly use for private data, flat data, no seo, no single page.
@@MoxetKhanPK why? Thanks
Great video. Very informative. Would you be open to sharing the XD document?
Yes Sure, have fun
xd.adobe.com/view/caae1e53-d8ec-44e8-9320-c4f27b15a357-9ffd/?fullscreen&hints=off
@@MoxetKhanPK Thank you
This Video has been super helpful in me learning jet engine. it has a few pieces of everything. please keep creating these video's! I'm trying to allow one user to create a post, and allow another user to accept it, do you know how to do this? they need to be private only available for created user and users who accept it.
Take a switcher field as meta in CPT, let first user create the post (keep status private), let other user only switch the switcher field.
@@MoxetKhanPK thanks for this response. i would love to hire you to consult me on this i'm still unclear and don't quite understand. How do i go about hiring you?
@@Smarterhometechnology drop an email on moxetkhan@gmail.com please
Hi Moxet
Nice video, I was looking for a ticketing system using Crocoblock apps. Question: instead of a new Dashboard, as you created, can we integrate the ticketing system into the My Account page as the user has everything in the same place (Orders, Downloads, Tickets, etc.)? Thanks
I assume you are talking about woocommerce, the issue is there are lots of functionalities here which works with profile builder of JetEngine. I recommend you push your dashboard to profile builder for a scalable solution. It is also possible on that dashboard but you might face some manual coding.
Quick reminder for the user, this tutorial (like the other) it could be made exacly with ELEMENTOR (FREE) + CROCOBLOCK (SUITE); but in this case you're using also ELEMENTOR PRO (for the listing Heading for example) . Elementor Pro is a pay plugin.
Yes it can be done with free, i shared the flow, user can use paid/free resources based on their requirement.
great tutorial bro. one thing i have an issue on is at 54:53. you styled the wysiwyg field. ive gone through all the settings multiple times and can't seem to change anything.
Are you receiving messages in the feedback replay section after submitting
Thank you for the viedeo, i was wondering if theres any way to have ticket ID's serialized/ increment +1
Thank you! Thank you! Thank you!
Hi Sir,
You've made an excellent tutorial. I followed your tutorial and set up a support ticketing system, but I was having problems with pagination. I was attempting to control the display of a large number of tickets through pagination, but there was no default pagination option. Please provide us with your valuable feedback on pagination.😊
Hello Nouman, thank you for watching. Crocoblock has pagination widget but i am not sure it enabled with jetsmartfilter or standalone. Just drag it to next to your listing and choose jetengine as source for pagination.
@@MoxetKhanPK Thank you very much
Great Video, Now we can see how powerful JetEngine tool thanks to you.
Please Keep making this great videos
You are the best
Thank you Jubran..
Hi Moxet,
Thank you for your contribution! I learn a lot from you.
I have a few questions. Hope you could help me figure it out.
1. When I add a new ticket it still doesn't push change to 'open' status, how could I add term id when i create ticket?
2. Also how could I get the Id of 'open' ticket? Why yours is 2?
3. When I query using term_id = 2 or name = open, I couldn't find any query result.
Any idea?
Thanks again! 👍
Hi Marina, thank you for watching. What is the term ID of your status open? it might be change from mine, you have to pass that term ID in hidden field.
Thanks for your replying!
I tried to set 'Term ID' for Open and Close status, but still not working. I wondered if I've set it in proper way.
Could you give more details on how could I set a term ID to 'Open' status? Thank you!@@MoxetKhanPK
@@marinawang6985 it is explained in the video, you take a hidden field with thr value of term id then map it in action.
Send me an email if failed i ll check
Hello, fantastic tutorial. I have followed everything but for some reason the ticket title is not fetching as the post title. can you please help?
You can try adding Post Title widget directly.
@@MoxetKhanPK thank you. I will try that. Is there any chance I can send you an email?
Excellent content!
Excellent tutorial. Many thanks
Very much appreciate it Mr Moxet
This is huuuuge, thank you a lot!
Awesome video! It's helping me a lot. Could you please enlighthen me about how can i make notifications inside the sistem? Maybe with pop-up or a notification sign. If you could make a video of this it would help even more haha
Thank you for watching, it can only be done with refresh, popup is a bit complicated. So you can show on top right the number of unread messsages; if the user moves pages to pages, it will update it on top accordingly.
@@MoxetKhanPK can you tell me the logic to do that? I'll try to make
Moxet incredible video my friend, keep it up 😁
Thank you 👍
This is a great tutorial. I am having a problem as I'm working through. I am creating this in a subfolder of my main site (with a separate WP installation). When I try to open dashboard-home it's saying page not found, then eventually it's redirecting to my main site. I assume the redirect is probably an .htaccess issue, but I'm not sure if it would be on the subfolder or the main site. And I can't figure out why dashboard-home isn't loading.
Hi, i don't think its htaccess; double check slug/page of your account page. Remove old dashboard and add new one, make sure to disable page re-write in profile builder.
@@MoxetKhanPK after I posted this, I went back and rewatched the early steps. I realized I missed where you said to create a home page and also add the dashboard template to the dash board page.
Also, the WordPress directory settings were wrong. But it's all fixed and I'm professing.
I had seen your tutorial about a year ago and found it fantastic. I am trying to realize the ticketing system but I encounter a problem.
About minute 58.20 of the video, I go to create the second listing, the one for the replies, but when I connect the text widget dynamically to the custom content field, in the various fields I do not find the reply details field to select.
Can you think of anything to suggest, could I have skipped some steps?
Thank you. a lot for your suggestion.
@@ServiziWP you are right, i have changed the field name because description was reserve word or had some issue. So i change it to reply_details. It can be anything except reserve word.
@@MoxetKhanPK thank you for your answer, so i have to modify the filed description inside the feedback CCT?
@@ServiziWP take any extra field in CCT for replies; it will work
@@MoxetKhanPK I'm stuck, something's not working. Thanks anyway.
Very good work!
Great video. Is it possible to reload this video with a higher resolution?
Hello, its 1 hour 20 minutes video, youtube is still processing, please visit after 5-10 minutes :)
Hi, friend, do you know how to set a limit to a repeater field, because if I create a repeater field, it will be able to add unlimited, but I want to set a limit, could you make a tutorial about that. Thank you so much.
hello, thanks for the tutorial, just one thing that didn't work, in the feedback I can't save the information, it stays blank, can you help me?
Change the description field name to something else and try.
This is a great video. Thank you so much! I am currently building a very similar dashboard for a service estimates instead of tickets. I would like to group the estimate requests by day or month of creation(Ex Having a top banner with the date and below a listing with estimates created that day or month). I tried using the query builder but I am not able to set the date query correctly. It only gives me the before date or after date option, I am looking group query posts created that day. Also if I have 3 estimates the same day my estimates listing shows me 3 banners with the same date resembling that I have 3 posts. Hopefully you have an input in how to tackle this correctly. Thanks for the content!
Hello sorry for late reply, Yes it is possible. You can have SQL advance mode and group your post by TODAY function but make sure the format of your data matches SQL today function.
very good i wanted to ask how to make a query for trending posts but only 7 days after that it changed to new trending posts for new 7 days
You can to take meta field views, i have a tutorial on that. Each time someone view your post it ll increase by 1.
Now make a query in query builder which show top views posts and order by date -7 days.
@@MoxetKhanPK ok thanks, I haven't fetch 7 days data for it, how to do it? thank you for replying success
Hi, am building a hr management system, watched your tutorial and very helpful. My challenge however is when i display the name of ticket author after closing the ticket shows the name of the user who closed the ticket not who created it.. how to i fix this
Double check the form which change the status of the ticket, it must belongs to the same author who created CPT.
friend, could you make a video of exporting to excel, csv, print but from a listing grid, is it possible? Thank you very much for all your help.
I replied you there, its not possible for listing but if you display as table you can export. What is your use case, why you want to export listing. I might suggest other way.
So so AMAZING!!!!!!
Every time I make a publication, that is, I click to add a new ticket, the site crashes and redirects to a page, I can no longer access the other pages of the dashboard, can you help me?
Great tutorial!
Did you find a way to add relationship for cct in front end ? still I am looking for it
I found a way to create relation for two CCT via front end form! maybe it is not a proper way but it works!
I use one select field and it is related to a query which gives me the ID of the last added row
then by calculated filed I add 1 number to it
so it is the last ID + 1
now i can use the result as the child item ID for the new row that I am adding relation to it.
It works!!! 😄
Hi Abdul Muqsit! I need help at @55:15. I followed exactly what you did but i couldn't see "reply details" in "Feedback" CCT. I guess you missed it. I'm having empty description in my feedback replies. Can you please guide. Thanks
Description is a reserve word, change it to something else and fetch in CCT
@@MoxetKhanPK It worked. Thanks Abdul Muqsit
do you offer consultation you are great!
Yes! i do.
@@MoxetKhanPK how do we go about it? are you on fiverr?
@@Smarterhometechnology drop an email to moxetkhan@gmail.com
Can I create more forms, with different ticket types? not status types, but other forms with different fields and showing everything together?
Yes you can as much as yiu want
Hey, I got a validation error. Instead of ticket form i have created a form in which I have up to 20+ fields including select, numbers and checkboxes. I have mapped all the fields to meta fields. Not working!
Nice. available in fiverr?
WYSIWYG text editor not showing in front end. And solutions?
Can we add a Password Visibility Toggle Button for the password field? If you know this, please share. Thanks
Yes, few lines of codes
stackoverflow.com/questions/39726594/jquery-show-password
@@MoxetKhanPK thanks a lot
Hi, how do you reset a post id
I have ticket number 2181 and so on.
I want to reset it to zero to start from scratch with ticket #1.
Error show: The content area was not found at Dashboard page... What should I do now?
I Moxet, thanks a lot for this amazing video. Could please help me if i want to add different unique ID value for each ticket ?
You can take a hidden text field and add it as meta field in your CPT tickets, make sure to apply hash/salt to the field to make it unique. The hidden field will take data from jquery function.
When I click on "resolve case" that was created by the form, if it is a ticket from another user, it automatically changes to my user id, and makes me the author, how can I solve this?
Add reply form is not working . It is not getting description data in feedback 😞 Plz Help
Really awesome video
Great tutorial sir
Thank you for the tutorial
Question. Once you use the Base Template to build the other page templates, such as the Open Ticket template - if you have to change the Base template (say you want to make style changes), would you have to insert the Base Template into the Open Ticket template, Close Ticket template, etc. all over again?
Ah good question but honestly i never tried it.
Yes you have too
Wow excellent job
At 55:16 mine still shows the fields from the beginning of the video. Description and Ticket ID. I cant seem to get reply details column to be pushed through from the front end.
Try to take a stand-alone from with just 1 field [description] and add it to CCT, once you are successful add ticket_id as well.
Doesn’t seem to work anymore. By the looks of things the legacy forms don’t work to push information through to CCT anymore and you now have to use JetFormBuilder. Does this seem right?
@@cameron9695rhysd jetformbuilder are more powerful then jetform, you can surely achive that.
Yeah my mistake you can I just hadn’t used it before. Sorted it now. So you do need to use JetFormBuilder by the looks of it now to push information through to CCTs but you can use the right fields. Found them 👌
Excelente!!!!!!