Thanks for the video! I replaced the controller on my X32i after owning it for a whopping 4 months. The “instructions” provided with the replacement were basically useless. Without this video I couldn’t have done it. Like someone else said this isn’t a job for the faint of heart. Took me about 45 minutes including battling a few screws. Take pictures of the connections. You will be glad you did.
Very helpful video! I recommend one person holding the new controller and as soon as you disconnect a wire on the old connect it on the new so you don’t lose track of where things go
Four months later and I'm on my second control board in the first eight months of owning my x22i. Hopefully, I'm not doing this every four months, but the process was much easier the second time through. This video remains the gold standard for how to perform this repair, just note the comments below about some of the difficulties in performing the work.
Thank you for the kind endorsement. They have been attempting to improve the parts. the older board (blue) shown in the video was replaced with a new Green board that looks slightly different. the next generation of the green board (that you should have received if you got it in the last few days to couple of weeks. Should be an improvement and last years of use.
Great job on this, what saved me was a shot of the power switch as you were going, I just unplugged everything to swap the boards because of how tight the wiring was, and I screwed up by plugging the long blue cable to the empty terminal on the board instead of the power switch. Luckily it didn't short. I opened it back up, and something didn't look right about only 1 wire on the power switch, found the blue cable was it and it works great. I'm hoping the factory board was a bad batch, because there's several major changes to the new board that are hopefully upgrades.
Just replaced the control board on my 3 week old X22i using this video instead of the confusing instructions that came with the new board. Thank you for the video. Much simpler to follow using the video by tipping up the treadmill rather than turning on its side per the instructions that came with the replacement board. However, I did have to put some small rubber pieces under the arms to keep the unit from sitting on the edge display screen.
I have the X 22 I in the belt randomly stopped working after six weeks. The screen works in the incline works but the belt doesn’t move. So Nordic track sent me a new motor and I’m waiting for somebody to install it but now I’m wondering if it was actually a motherboard issue and they need to send me that how would I know that?
@@danabinaz3173 I'm having this same issue with my X32i. The incline and screen workouts work, the belt just never starts running. Did the new motor they send you fix the issue? And was it different from the board described in this video? Hope you had some luck!
Chris A hi Chris. No we replace the motor and the display screen And that didn’t fix the issue. I saw where they’re sending us a motherboard and if that works I’ll be sure and post here. I think we should have it in a week and will try to fix it straight away. So frustrating I’m sorry you’re having the same issue these machines are too expensive for us to be dealing with this so early on.
@@danabinaz3173 My guess is that the new board will fix it. My X22 has been working perfectly since I replaced the control board. I had the same symptoms. Screen worked and incline worked, and the treadmill thought the motor was running but it was not. These machines used to be made in the US. Now they are made in China with what are probably the least expensive parts they can find. Not great quality control for a $3k machine. It is a lot of fun when it is running though.
@@alanweisberg3816 Thanks, good to know. I still have yet to get in contact with someone from customer service (if you/anyone have any tips on how to reach them, that would be great!), but hopefully I can get a new board to fix the issue too. The trick will be to then get it installed, with such a huge/heavy machine I don't know why they make these parts in the least accessible area and require you to turn it upside down essentially.
This was very helpful in all ways. A bit of information not detailed in the video, those blue connectors are on tight so even moving them back and forth required needle nose pliers for me to pull them out. On top of that, the screws for the board to the mount required a special tool as I stripped the screw as it was on way too tight from the factory. This is an "easy" job but not for the faint of heart. I had to do this after a month of owning the x22i. Quality continues to decline the more we rely on outside manufacturing, but I guess who cares as someone is getting rich!
@@ericwr4965 Can I ask what special tool or how you got the screw off the board to the mount. I'm having the same problem with a too tight screw getting stripped. It's literally the last screw I need to remove and it wont budge.
@@markvitale1 It was the position I was in to. I had to get a Dremel to cut it out. Its not easy at all and they are over tightening the screws from the factory. I am sure you could also get a hole punch and drill right through it to pull it out.
I can't unscrew the big green resistor. I'm pushing and turning as hard as I can, but I'm just on the verge of stripping the screw. Is it screwed right into steel? I'm totally stuck at this early step.
I'm sorry, I do not but the process is essentially the same. The controller is still on the top side of the electronics bracket it just now has fewer wire connections.
X22i motor stopped working after 6 weeks. Thanks for the video. Pretty obvious their quality control is terrible seeing the multitude of others experiencing the same issues on brand new equipment. It was hard enough to get this delivered in the first place let alone dealing with customer service who don't work on the weekend. No doubt it will take forever to get this part delivered, is there anywhere else you can purchase one without having to go through Nordic Track?
I have the same problem, I was just told it will be 6 weeks before the part gets shipped. I did find the control board online but runs between $180 and $200. I paid for the extended warranty so looks like I’ll be running outside for the next 2 months.
Is there any way to get to the controller board without having to flip the entire treadmill over? I am a small 120lb woman and I can flip this huge thing over by myself. I have to do it upright. Is it even possible?
It would be difficult but if you are able to raise the incline I believe you can get under the treadmill enough to remove the deck rails rollers, belt and deck like you were replacing the walking belt. At that point you can access the controller from above.
Maybe you can help me I have the x9i incline trainer and was running an incline calibration and everything shut off after it inclined half way 😫 I notice that the power cord had been pinched under back of machine and pulled very tight. I took casing off to look at power switch and power cord. Power cord weird blue and black wires to power switch intact and green write to screw intact but I also found a white wire unattached but can't find any other loose wire. Is this white wire just extra? Or Do u think my board or power switch went bad?? Thanks for any and all help
the white wire should plug into the controller. it is not extra and likely explains the loss of power. it should plug into the controller at the spade labled "AC Neut"
I have had constant issues with the incline on the x22i not following workouts so Icon first sent me a new console which didn't fix the issue, now they've sent me a new incline sensor wire. The instructions are terrible, telling me to remove the hood as described in the manual (which does not even mention the motor hood). I'm assuming that the incline sensor wire is one of the wires you disconnected from the controller board. The instructions say nothing about having to remove the controller in the way you did, just that I need to disconnect the wire from the motor and from the controller, compare the wire to the 3 wires they sent me, and replace it with the one that looks the same. Do you have an instruction video that would guide me through this? Is it basically the same process, except that I only need to replace one wire from the motor to the controller instead of pulling every wire and replacing the board?
The X22i Incline sensor wire runs from the incline motor through the base frame to the controller area so you will need to access it in those locations and feed it through the frame. Before going to that trouble I would want to know if the incline works normally outside of the workouts. (does it respond to your commands manually)? and does it fully calibrate. meaning when you do the Incline calibration test in the maintenance mode from settings, does it go all the way up then all the way back down. If it is working outside of the workout and calibrated then I would not suspect the wire. Do you ever manually adjust the incline during your workout? If so the incline will not follow the workout preset incline levels again until you press the follow workout button on the screen. If the incline is working fine in manual workouts and calibrates and you have not made manual adjustments during streamed workouts, then I would suggest you speak with iFit customer care it is not likely a parts and service issue.
@@FitnessEquipmentHelp Thanks. We were able to figure it out with a little trial and error and installed the wire last night. It was a wire within the motor box. Luckily, it did not require us to thread it through the frame, just detach an oval-shaped clip from the motor and disconnect the wire from the other end to replace it. However, it did not fix the problem. Here's the history of what is happening - I'd love your thoughts before I contact Icon again. I got the x22i at the end of July and started having issues about 2 weeks in. For about 6 weeks, the issue I was having is that the workout would shoot to 40% incline or -6% decline at random times. When it did this, the treadmill itself did not move, just the workout on the console would show 40%. The only way to get the machine recalibrated on the fly was to get it to drop to -6% and then back to zero. Only then would the Follow Trainer button work. Until the next time it randomly did it again, anyway. After about 6-8 weeks, it only did that once or twice during a 3 week period. Then in October/November, I started noticing a different problem - the machine would move on its own when it wasn't supposed to. This happens most often on 1 or 2% incline during video workouts. If I'm running 1 minute straight on a 2% incline, I can feel and hear the machine move me up multiple times. The result is that by the end of a workout (if I can handle the increased incline), I may be 4-8% above where I'm supposed to be. When this started happening, I began measuring the height of the machine before and after workouts at zero and found that the machine was always above where it was supposed to be until I manually reset it by dropping it to -6% and back to zero. Because I was measuring so often, I also realized that the machine was just plain inaccurate even when I was not doing a video workout - even when I was just standing on the machine changing inclines without the belt moving at all. If I have it set at zero and go up to 3% and back down to zero, it's about a quarter-inch higher. If I drop it to -6% and back to zero, it resets properly. They had me do the recalibration and it is also not correct - once it put me about a half-inch higher, other times it's about a quarter-inch higher. So there's an issue with it both for manual incline and during video workouts. Icon sent me a new console - didn't fix it. Now they've sent me this incline sensor wire - didn't fix it. I know getting them to send me a whole new machine is probably like pulling teeth, but I'm not sure what's left. Any thoughts?
Not really. I Have followed these procedures since this style of Incline trainer came out in 2010. the main difference is that I like to tip the treadmill forward. Some times this is not possible. you do need to be extra cautious not to damage the console when doing it this way.
Thanks. This video was perfect. The instructions I got were clearly for another machine. The components did not match up from step one. That said, I agree with all of the other posters, you need pliers to disconnect the wires and be prepared to strip the screws on the control board. I had to buy a screw extractor to remove one of them.
My X22i needed a new control board after 2 months brand new. Finally got it yesterday after waiting 2 months for it. I’m pretty good with technical/mechanical repairs around the house. Swapping out the control board shouldn’t be a problem for me. Unfortunately the screws holding the resistor are on so tight, not even a properly torqued electric drill/screwdriver can get them off - I don’t want to strip the screws. Without removing the resistor, you can’t get to the screws holding the plate that hold the control board. So I can’t swap out the control board. They’ll have to send someone out I guess, to remove some screws that are practically welded on to the frame. Totally ridiculous. Anyone else have this issue with these screws?
I am in the same boat, mine lasted 2 months and quit working. I was just told today that the part will not be shipped for 6 weeks because of the pandemic.
I have the same story. I bought X22i two months ago and last week the motor stopped moving the tread (the console still works). I have sent multiple e-mail asking for customer service but only get a computerized response-no action, they never pick up their phones- worst customer service ever- Is there a way to get your money back on this piece of junk? It also seems like everyone has the same problem with X22i- does this qualify as a class action lawsuit?
If you have an incline trainer as shown in this video, then the controller is right rear part of the unit. It is typically accessed from the bottom of the machine on incline trainers.
Yes it should but like all, man made things it is subject to failure and manufacturing defects from time to time. external factors like failing to use a surge protector in a lightning storm can also cause parts to fail and need to be replaced.
Very helpful video and much more informative than the 1 page of instructions that Icon sent me (in which the diagrams did not match my model!). One question: after replacing the motor control board, starting up the treadmill, and completing an incline calibration, their is a quiet, high pitch tone coming from the control board area. Is this ok, or is this an indication of a lose connector or some other error I caused in swapping out the board?
I have heard a very faint electrical whine if i put my ear right up to the controller area. If it is much louder then i would address it. I would check your connections but I can't think of anything else you would have done that could cause that. You may be just fine but I would ask for a second Controller while you are under the parts guarantee or under warranty.
Hi team thanks for the video. A friend said that the controller could be the cause of a head unit that has stopped working. Do you agree? This is for the x7i nordictrack incline trainer. Thanks!
Yes I agree, depending on the model. most consoles get their power directly from the lower board called the controller. if the controller fails to provide power to the console the console will not operate.
Thanks for the video! I replaced the controller on my X32i after owning it for a whopping 4 months. The “instructions” provided with the replacement were basically useless. Without this video I couldn’t have done it. Like someone else said this isn’t a job for the faint of heart. Took me about 45 minutes including battling a few screws. Take pictures of the connections. You will be glad you did.
Very helpful video! I recommend one person holding the new controller and as soon as you disconnect a wire on the old connect it on the new so you don’t lose track of where things go
Four months later and I'm on my second control board in the first eight months of owning my x22i. Hopefully, I'm not doing this every four months, but the process was much easier the second time through. This video remains the gold standard for how to perform this repair, just note the comments below about some of the difficulties in performing the work.
Thank you for the kind endorsement. They have been attempting to improve the parts. the older board (blue) shown in the video was replaced with a new Green board that looks slightly different. the next generation of the green board (that you should have received if you got it in the last few days to couple of weeks. Should be an improvement and last years of use.
Great job on this, what saved me was a shot of the power switch as you were going, I just unplugged everything to swap the boards because of how tight the wiring was, and I screwed up by plugging the long blue cable to the empty terminal on the board instead of the power switch. Luckily it didn't short. I opened it back up, and something didn't look right about only 1 wire on the power switch, found the blue cable was it and it works great. I'm hoping the factory board was a bad batch, because there's several major changes to the new board that are hopefully upgrades.
I'm glad it was useful.
Just replaced the control board on my 3 week old X22i using this video instead of the confusing instructions that came with the new board. Thank you for the video. Much simpler to follow using the video by tipping up the treadmill rather than turning on its side per the instructions that came with the replacement board. However, I did have to put some small rubber pieces under the arms to keep the unit from sitting on the edge display screen.
I have the X 22 I in the belt randomly stopped working after six weeks. The screen works in the incline works but the belt doesn’t move. So Nordic track sent me a new motor and I’m waiting for somebody to install it but now I’m wondering if it was actually a motherboard issue and they need to send me that how would I know that?
@@danabinaz3173 I'm having this same issue with my X32i. The incline and screen workouts work, the belt just never starts running. Did the new motor they send you fix the issue? And was it different from the board described in this video? Hope you had some luck!
Chris A hi Chris. No we replace the motor and the display screen And that didn’t fix the issue. I saw where they’re sending us a motherboard and if that works I’ll be sure and post here. I think we should have it in a week and will try to fix it straight away. So frustrating I’m sorry you’re having the same issue these machines are too expensive for us to be dealing with this so early on.
@@danabinaz3173 My guess is that the new board will fix it. My X22 has been working perfectly since I replaced the control board. I had the same symptoms. Screen worked and incline worked, and the treadmill thought the motor was running but it was not. These machines used to be made in the US. Now they are made in China with what are probably the least expensive parts they can find. Not great quality control for a $3k machine. It is a lot of fun when it is running though.
@@alanweisberg3816 Thanks, good to know. I still have yet to get in contact with someone from customer service (if you/anyone have any tips on how to reach them, that would be great!), but hopefully I can get a new board to fix the issue too. The trick will be to then get it installed, with such a huge/heavy machine I don't know why they make these parts in the least accessible area and require you to turn it upside down essentially.
This was very helpful in all ways. A bit of information not detailed in the video, those blue connectors are on tight so even moving them back and forth required needle nose pliers for me to pull them out. On top of that, the screws for the board to the mount required a special tool as I stripped the screw as it was on way too tight from the factory. This is an "easy" job but not for the faint of heart. I had to do this after a month of owning the x22i. Quality continues to decline the more we rely on outside manufacturing, but I guess who cares as someone is getting rich!
I too will sometimes need to use needle nose pliers. PS. is not me getting rich ;)
@@FitnessEquipmentHelp Oh I know, it's nordictrac I'm complaining about. You helped a lot by doing this for people. Thank you.
@@ericwr4965 Can I ask what special tool or how you got the screw off the board to the mount. I'm having the same problem with a too tight screw getting stripped. It's literally the last screw I need to remove and it wont budge.
@@markvitale1 It was the position I was in to. I had to get a Dremel to cut it out. Its not easy at all and they are over tightening the screws from the factory. I am sure you could also get a hole punch and drill right through it to pull it out.
I can't unscrew the big green resistor. I'm pushing and turning as hard as I can, but I'm just on the verge of stripping the screw. Is it screwed right into steel? I'm totally stuck at this early step.
very useful
So grateful.. Thank you.
My x32i looks complete different. Do you have another video for the newer models? It’s not all one board.
I'm sorry, I do not but the process is essentially the same. The controller is still on the top side of the electronics bracket it just now has fewer wire connections.
X22i motor stopped working after 6 weeks. Thanks for the video. Pretty obvious their quality control is terrible seeing the multitude of others experiencing the same issues on brand new equipment. It was hard enough to get this delivered in the first place let alone dealing with customer service who don't work on the weekend. No doubt it will take forever to get this part delivered, is there anywhere else you can purchase one without having to go through Nordic Track?
There are online parts retailers that sell parts. I am not affiliated with any however. Googling treadmill parts should bring up several options.
I have the same problem, I was just told it will be 6 weeks before the part gets shipped. I did find the control board online but runs between $180 and $200. I paid for the extended warranty so looks like I’ll be running outside for the next 2 months.
@@ss-xv5cu Thank you. Do you have any links? Can't find any online.
I had found 5 on eBay but just looking now they are all sold out again.
@@ss-xv5cu Really appreciate you checking, thank you.
Is there any way to get to the controller board without having to flip the entire treadmill over? I am a small 120lb woman and I can flip this huge thing over by myself. I have to do it upright. Is it even possible?
It would be difficult but if you are able to raise the incline I believe you can get under the treadmill enough to remove the deck rails rollers, belt and deck like you were replacing the walking belt. At that point you can access the controller from above.
Maybe you can help me I have the x9i incline trainer and was running an incline calibration and everything shut off after it inclined half way 😫 I notice that the power cord had been pinched under back of machine and pulled very tight. I took casing off to look at power switch and power cord. Power cord weird blue and black wires to power switch intact and green write to screw intact but I also found a white wire unattached but can't find any other loose wire. Is this white wire just extra? Or Do u think my board or power switch went bad?? Thanks for any and all help
the white wire should plug into the controller. it is not extra and likely explains the loss of power. it should plug into the controller at the spade labled "AC Neut"
@@FitnessEquipmentHelp thanks, I found the white unplugged write hiding behind the controller
I have had constant issues with the incline on the x22i not following workouts so Icon first sent me a new console which didn't fix the issue, now they've sent me a new incline sensor wire. The instructions are terrible, telling me to remove the hood as described in the manual (which does not even mention the motor hood). I'm assuming that the incline sensor wire is one of the wires you disconnected from the controller board. The instructions say nothing about having to remove the controller in the way you did, just that I need to disconnect the wire from the motor and from the controller, compare the wire to the 3 wires they sent me, and replace it with the one that looks the same. Do you have an instruction video that would guide me through this? Is it basically the same process, except that I only need to replace one wire from the motor to the controller instead of pulling every wire and replacing the board?
The X22i Incline sensor wire runs from the incline motor through the base frame to the controller area so you will need to access it in those locations and feed it through the frame. Before going to that trouble I would want to know if the incline works normally outside of the workouts. (does it respond to your commands manually)? and does it fully calibrate. meaning when you do the Incline calibration test in the maintenance mode from settings, does it go all the way up then all the way back down. If it is working outside of the workout and calibrated then I would not suspect the wire. Do you ever manually adjust the incline during your workout? If so the incline will not follow the workout preset incline levels again until you press the follow workout button on the screen. If the incline is working fine in manual workouts and calibrates and you have not made manual adjustments during streamed workouts, then I would suggest you speak with iFit customer care it is not likely a parts and service issue.
@@FitnessEquipmentHelp Thanks. We were able to figure it out with a little trial and error and installed the wire last night. It was a wire within the motor box. Luckily, it did not require us to thread it through the frame, just detach an oval-shaped clip from the motor and disconnect the wire from the other end to replace it. However, it did not fix the problem. Here's the history of what is happening - I'd love your thoughts before I contact Icon again. I got the x22i at the end of July and started having issues about 2 weeks in. For about 6 weeks, the issue I was having is that the workout would shoot to 40% incline or -6% decline at random times. When it did this, the treadmill itself did not move, just the workout on the console would show 40%. The only way to get the machine recalibrated on the fly was to get it to drop to -6% and then back to zero. Only then would the Follow Trainer button work. Until the next time it randomly did it again, anyway. After about 6-8 weeks, it only did that once or twice during a 3 week period. Then in October/November, I started noticing a different problem - the machine would move on its own when it wasn't supposed to. This happens most often on 1 or 2% incline during video workouts. If I'm running 1 minute straight on a 2% incline, I can feel and hear the machine move me up multiple times. The result is that by the end of a workout (if I can handle the increased incline), I may be 4-8% above where I'm supposed to be. When this started happening, I began measuring the height of the machine before and after workouts at zero and found that the machine was always above where it was supposed to be until I manually reset it by dropping it to -6% and back to zero. Because I was measuring so often, I also realized that the machine was just plain inaccurate even when I was not doing a video workout - even when I was just standing on the machine changing inclines without the belt moving at all. If I have it set at zero and go up to 3% and back down to zero, it's about a quarter-inch higher. If I drop it to -6% and back to zero, it resets properly. They had me do the recalibration and it is also not correct - once it put me about a half-inch higher, other times it's about a quarter-inch higher. So there's an issue with it both for manual incline and during video workouts. Icon sent me a new console - didn't fix it. Now they've sent me this incline sensor wire - didn't fix it. I know getting them to send me a whole new machine is probably like pulling teeth, but I'm not sure what's left. Any thoughts?
This is quite different from the instructions I received from Icon for my X22i. Is it possible the procedure has changed a lot over the last 3 years?
Not really. I Have followed these procedures since this style of Incline trainer came out in 2010. the main difference is that I like to tip the treadmill forward. Some times this is not possible. you do need to be extra cautious not to damage the console when doing it this way.
Thanks. This video was perfect. The instructions I got were clearly for another machine. The components did not match up from step one. That said, I agree with all of the other posters, you need pliers to disconnect the wires and be prepared to strip the screws on the control board. I had to buy a screw extractor to remove one of them.
My X22i needed a new control board after 2 months brand new. Finally got it yesterday after waiting 2 months for it. I’m pretty good with technical/mechanical repairs around the house. Swapping out the control board shouldn’t be a problem for me. Unfortunately the screws holding the resistor are on so tight, not even a properly torqued electric drill/screwdriver can get them off - I don’t want to strip the screws. Without removing the resistor, you can’t get to the screws holding the plate that hold the control board. So I can’t swap out the control board. They’ll have to send someone out I guess, to remove some screws that are practically welded on to the frame. Totally ridiculous. Anyone else have this issue with these screws?
I am in the same boat, mine lasted 2 months and quit working. I was just told today that the part will not be shipped for 6 weeks because of the pandemic.
I have the same problem, mine broke at the 7 week mark. I finally just got my board 1 month later and three of the four screws stripped immediately.
I have the same story. I bought X22i two months ago and last week the motor stopped moving the tread (the console still works). I have sent multiple e-mail asking for customer service but only get a computerized response-no action, they never pick up their phones- worst customer service ever- Is there a way to get your money back on this piece of junk?
It also seems like everyone has the same problem with X22i- does this qualify as a class action lawsuit?
Where is the controller located? Got the board and no instructions at all.
If you have an incline trainer as shown in this video, then the controller is right rear part of the unit. It is typically accessed from the bottom of the machine on incline trainers.
Just one question … why should I have to replace a controller on a NEW treadmill
Shouldn’t the one it was delivered with work !
Yes it should but like all, man made things it is subject to failure and manufacturing defects from time to time. external factors like failing to use a surge protector in a lightning storm can also cause parts to fail and need to be replaced.
Very helpful video and much more informative than the 1 page of instructions that Icon sent me (in which the diagrams did not match my model!). One question: after replacing the motor control board, starting up the treadmill, and completing an incline calibration, their is a quiet, high pitch tone coming from the control board area. Is this ok, or is this an indication of a lose connector or some other error I caused in swapping out the board?
I have heard a very faint electrical whine if i put my ear right up to the controller area. If it is much louder then i would address it. I would check your connections but I can't think of anything else you would have done that could cause that. You may be just fine but I would ask for a second Controller while you are under the parts guarantee or under warranty.
Hi team thanks for the video. A friend said that the controller could be the cause of a head unit that has stopped working. Do you agree? This is for the x7i nordictrack incline trainer. Thanks!
Yes I agree, depending on the model. most consoles get their power directly from the lower board called the controller. if the controller fails to provide power to the console the console will not operate.