I understand your frustrations. Customer service to the individual customer is almost non existent here in the states. I also think its the decline of competition that enforces this attitude. Thanks for sharing. Dave
Dare I say the present situation has made me very "picky" about spending the hard earned on new models. I tend to sit well back and observe first, not always possible with limited runs. You make a good point with our contemporaries proffering lots of help solving problems and freely giving information which the companies see as some kind of half-arsed secret.
I have issues with the sound on mine which directly affects the steam generation. There is a lack of chuff whatsoever up to speed step 32 and reverse is just a load of garbled nonsense. This is after multiple profile downloads to try and rectify the issue, even on a brand new chip. The standard P2 sound profile and other profiles work perfect but without steam operation. Crazy!!! Im still awaiting Hornbys response!!
Hi Simon and thanks for the video. I guess you have now made my mind up for me in not to get this loco, as much as it looks great on paper and there maybe several models out there which operate perfectly fine, I find the way Hornby have treated you was terrible, I’m not willing to take the risk of having to go through the same scenario should I buy this so it’s a no from me. It’s a shame because it looks to be a great looking loco but looks are not the only thing to consider when spending this kind of money, Hornby really need to Buck their ideas up. Cheers. ………..Graham
Hi Graham, it is a pity Hornby manufactured this locomotive, anyone else would have made a better job of it. I found something else about the locomotive I will share with everyone soon…Simon
The F24 issue is the most shocking to me. When you buy a product, you own it, and the manufacturer has no right to keep information on how to service it away from the owner.
Hi Simon my friend, I understand the frustration completely, Ive had similar experience with Hornby after sales it took then six weeks to respond to my e mail they were not helpful either ! Thankfully i had only spent a few quid on their HM 6000 controller, in the end i just gave up and chalked it down to lesson learned, i dont buy new products from Hornby anymore, its a dreadful way for them to behave they could have easily just replaced the loco that you bought and solved the issue.
Hi Simon I sent my P 2 with the steam generator in could not get steam working at first was okay then Pack up I had a chat with George at hornby who’s the one to chat to about it he said send it back which i did 2week ago now not heard back yet I run mine in the garden oo gauge kind regards Paul
Hi Digger, I am sure Hornby pay someone to give out BS and try and confuse us, which will not work for them. I think its terrible for Hornby to say they could replace it, but the replacement could have issues...Simon
I had issues with Hornby on 4 products last year, I raised my concerns and got a very negative reply which incensed me, the issues were very well documented on TH-cam by other modellers with the same issue, the issue in question didn’t stop the loco running so I disconnected the problem part, I’m not going to buy anymore Hornby Locomotives until I know that item is worth it 100%, Hornby have a bodge it and leg it attitude as far as I’m concerned and for all those who call you a Hornby basher can go forth and multiply as far as I’m concerned!
Hi Simon I hope you are well I don't do dcc ect am purely analogue Sorry I can't help you As for black 5 mine had no issues and is a great model As far as am aware Sam's trains is only one with issues but could be wrong Sorry again Keep safe ARP
I understand your frustrations. Customer service to the individual customer is almost non existent here in the states. I also think its the decline of competition that enforces this attitude. Thanks for sharing. Dave
Dare I say the present situation has made me very "picky" about spending the hard earned on new models. I tend to sit well back and observe first, not always possible with limited runs. You make a good point with our contemporaries proffering lots of help solving problems and freely giving information which the companies see as some kind of half-arsed secret.
Totally agree with all your comments.
I have issues with the sound on mine which directly affects the steam generation. There is a lack of chuff whatsoever up to speed step 32 and reverse is just a load of garbled nonsense. This is after multiple profile downloads to try and rectify the issue, even on a brand new chip. The standard P2 sound profile and other profiles work perfect but without steam operation. Crazy!!! Im still awaiting Hornbys response!!
Hi Simon and thanks for the video. I guess you have now made my mind up for me in not to get this loco, as much as it looks great on paper and there maybe several models out there which operate perfectly fine, I find the way Hornby have treated you was terrible, I’m not willing to take the risk of having to go through the same scenario should I buy this so it’s a no from me. It’s a shame because it looks to be a great looking loco but looks are not the only thing to consider when spending this kind of money, Hornby really need to Buck their ideas up. Cheers. ………..Graham
Hi Graham, it is a pity Hornby manufactured this locomotive, anyone else would have made a better job of it. I found something else about the locomotive I will share with everyone soon…Simon
The F24 issue is the most shocking to me. When you buy a product, you own it, and the manufacturer has no right to keep information on how to service it away from the owner.
Hi Simon my friend, I understand the frustration completely, Ive had similar experience with Hornby after sales it took then six weeks to respond to my e mail they were not helpful either ! Thankfully i had only spent a few quid on their HM 6000 controller, in the end i just gave up and chalked it down to lesson learned, i dont buy new products from Hornby anymore, its a dreadful way for them to behave they could have easily just replaced the loco that you bought and solved the issue.
Hi Simon I sent my P 2 with the steam generator in could not get steam working at first was okay then Pack up I had a chat with George at hornby who’s the one to chat to about it he said send it back which i did 2week ago now not heard back yet I run mine in the garden oo gauge kind regards Paul
Hi Paul, I am not impressed at all with Hornby, who I think are one of the more expensive suppliers...,Simon
Hi Digger, I am sure Hornby pay someone to give out BS and try and confuse us, which will not work for them. I think its terrible for Hornby to say they could replace it, but the replacement could have issues...Simon
I had issues with Hornby on 4 products last year, I raised my concerns and got a very negative reply which incensed me, the issues were very well documented on TH-cam by other modellers with the same issue, the issue in question didn’t stop the loco running so I disconnected the problem part, I’m not going to buy anymore Hornby Locomotives until I know that item is worth it 100%, Hornby have a bodge it and leg it attitude as far as I’m concerned and for all those who call you a Hornby basher can go forth and multiply as far as I’m concerned!
Hi, I pointed Hornby to other modellers who had the same issues, all l got back was a lot of BS.
Hi Simon
I hope you are well
I don't do dcc ect am purely analogue
Sorry I can't help you
As for black 5 mine had no issues and is a great model
As far as am aware Sam's trains is only one with issues but could be wrong
Sorry again
Keep safe ARP