Dynamics 365 Wave 1 2022 Release (Sales and Marketing): Microsoft Business Applications Launch Event

In this video I deconstruct the Dynamics 365 Sales and Marketing demo from the April 2022 Microsoft Business Applications Launch Event. This is the first look at new features currently in preview and soon to come from the Dynamics 365 Wave 1 2022 Release. I take you through what was shown step by step, explaining the components and which features are being showcased, to help you understand what's going to be available soon.
This demo covers new features in real-time marketing, customer journey orchestration across the whole organisation, embedded Teams chat and meetings integration with Dynamics 365, AI-driven prescriptive guidance for sellers, real time notifications for sellers when customers interact with sent emails, and more!
0:00 - Introduction
1:05 - Dynamics 365 Real-Time Marketing
2:44 - Event triggers and segments
4:07 - Segments and predictive models in Customer Insights
6:24 - Collaborate with embedded Teams chat
9:07 - Exit customers from a journey when there is a high severity case
10:32 - Send multiple reminders in a customer journey
11:10 - Personalised and variable email content
12:50 - Use custom event triggers with Power Automate
15:39 - Manage leads in Dynamics 365 Sales
19:44 - Real time notification for sellers from interaction with a sent email
20:54 - Predictive models and prescriptive guidance for sellers
24:08 - Dynamics 365 integration with Teams meetings
25:10 - Conversation Intelligence
27:57 - Incoming Teams call
29:04 - Learn more about Dynamics 365 Sales
This demo was part of the Microsoft Business Applications Launch Event, April 6 2022. You'll find the full event here: bizappslaunchevent.event.micr...

[@girishuppal]

Thanks Lisa. Deconstructing individual topics helps clarify the concepts and understand the use cases in a better way. Nice work. Looking forward for more similar videos.

[@IftikharAhmad-qo7jd]

Great and focused content

[@LisaCrosbie]

thanks so much

[@janvanhaver6970]

I absolutely love the way you break down the demo and explain what the stuff shown really means in terms of baffling new features. Shared the link to your video to a couple of colleagues right away 😁

[@LisaCrosbie]

Awesome, so glad to hear it helped, did something a bit different here so thank you.

[@janvanhaver6970]

@@LisaCrosbie Live dangerously ;-)

[@itsubc]

Lisa I love the way you explain modules. can you do a demo of Field service and Customer service. It would be really helpful.

[@LisaCrosbie]

Indeed, yes, on my list - although Customer Service will be my priority, lots of people asking for that.

[@unmiss-com]

Thank you for your interesting content and your TH-cam channel!

[@LisaCrosbie]

Glad you enjoy it, thanks so much

[@HeroTimeManufacturing]

Thanks for your awesome content. Do you think Microsoft dynamics is worth the price of license considering there are automatic flows in apps like mail chimp or active campaign? Does dynamics marketing really justifies the price? I need a marketing app for my business, so your video is really helpful, but I have to wonder how it is massively better than others

[@erwinsanders407]

Thanks for the video
It is looping great
Is there a way which I can see where all the options are so that I configurer them?

[@LisaCrosbie]

There's quite a lot to unpack here in configuration, so I haven't put that together yet - and some of these features are soon to be released so I can't show the configuration until that's up. I'll so separate videos on some of these things as they become available, stay tuned.

[@lindseymacleod8326]

Do you know what type of licence users will need to be able to use all the features you looked at there? The transcript of calls looks good, but wondered if all users will need the Enterprise licence to use? Thanks

[@LisaCrosbie]

For Call Intelligence you need Sales Premium - dynamics.microsoft.com/en-us/sales/pricing/