100% right about the interview part once you start asking all the questions of where you have your maintenance and how often bs raises their guard right away ! GREAT VIDEO ALL YOU GUYS HAVE TO DO IS LITERALLY FOLLOW EXACTLY WHAT HE SAID !
thanks for this! Some stuff I found I was already doing, I like your take on not over-explaining the product. You forget when you were selling cars that sometimes talking too much kills a sale, same thing in the F&I Office! Thanks again!
Loved the video. I really liked the tip about shortening up the initial presentation. My last review was supposed to be funny (had a bit too much on my day off), but reading it the next day I realized it came out rude and not all that funny. I mean, the monitor is totally unplugged, and I still find that hilarious. Also totally appreciate the great video.
I'm curious what the attitude is on customers who just put their head down, refuse extras, say just show me where to sign for the agreed amount and get angrier the more you try to upsell things.
I'm sure that's going to happen. In sales, we must understand our audience, and if that happens, you have to sign them up and thank them for the business. #1 job of finance Mgr is to make sure the car gets delivered.
I've watched a few training videos of managers doing lengthy presentations with charts and graphs. I have to agree with you, I don't like those at all. I feel like all they would do in real life is put customers to sleep.
I'm new to this, but there's something I'm having trouble understanding with menu presentation. Why are we limiting the sale to these products, when there are so many more to offer? Such as replacement insurance & in my case, credit insurance, which are very profitable. I'm having trouble setting my approach to be able to offer all these products in one menu AND who knows if the menu is really properly tailored for the customer. Maybe the customer would really want the replacement insurance, but you didn't include it in your menu... so you lost an opportunity. Like I said, I am new, so maybe there's something I'm missing....
It's I'm opinion that a logical transition into the menu should happen as early as possible. My reasoning is, the customer is still excited about the vehicle, you are educating the consumer and have additonal time to comprehend objections. Just opinion no exact right way
i average 2800 pvr 3.8 pi and 68%service contract @ a subaru store by listining to your pitch id suggest you were a 1350 ish guy and a 3.0 cit days. Good at paperwork horrible at selling.
@@loganbarr853 thanks for your false input . Tell that to an old lady who is stuck on the side of the road and might not have $800 for a tire and rim replacement and needs to get to work first thing in the morning.
100% right about the interview part once you start asking all the questions of where you have your maintenance and how often bs raises their guard right away ! GREAT VIDEO ALL YOU GUYS HAVE TO DO IS LITERALLY FOLLOW EXACTLY WHAT HE SAID !
Thank you Andrew.
This is perfect for someone who just got in the business. Keep up the good content bud!
thanks for this! Some stuff I found I was already doing, I like your take on not over-explaining the product. You forget when you were selling cars that sometimes talking too much kills a sale, same thing in the F&I Office! Thanks again!
Your monitor isn't plugged in
Well neither is his brain
Loved the video. I really liked the tip about shortening up the initial presentation. My last review was supposed to be funny (had a bit too much on my day off), but reading it the next day I realized it came out rude and not all that funny. I mean, the monitor is totally unplugged, and I still find that hilarious. Also totally appreciate the great video.
Thanks for watching for the video lesson!
I love love what you said about customer objections and how we should not treat it as a question . Thanks
Glad to help!
Great video, a ton of value.
Glad you enjoyed it Juan.
Your videos are so helpful keep bringing the awesome content
Why does your menu NOT disclose the APR?
Menu's are not required to disclose APR.
Because it’s not necessary? At my dealer the apr is listed on 3 different forms lol. If the customer doesn’t know the rate by then god help em.
Thank you so very much.❤
I'm curious what the attitude is on customers who just put their head down, refuse extras, say just show me where to sign for the agreed amount and get angrier the more you try to upsell things.
I'm sure that's going to happen.
In sales, we must understand our audience, and if that happens, you have to sign them up and thank them for the business.
#1 job of finance Mgr is to make sure the car gets delivered.
I've watched a few training videos of managers doing lengthy presentations with charts and graphs. I have to agree with you, I don't like those at all. I feel like all they would do in real life is put customers to sleep.
We agree!
I'm new to this, but there's something I'm having trouble understanding with menu presentation. Why are we limiting the sale to these products, when there are so many more to offer? Such as replacement insurance & in my case, credit insurance, which are very profitable. I'm having trouble setting my approach to be able to offer all these products in one menu AND who knows if the menu is really properly tailored for the customer. Maybe the customer would really want the replacement insurance, but you didn't include it in your menu... so you lost an opportunity. Like I said, I am new, so maybe there's something I'm missing....
It’s a great question. You can always create another menu option to include other products.
You are also restricted to a certain figure for backend and typically we stick with well known products that hold the most gross
Stop commenting about the monitor not being plugged into an outlet. This is not a real F&I office, people.
Great info. Where can I find the video with the buffer zone documents?
Hi Harvey. That is a members-only video at FinanceManagerTraining.com
We hope to see you join at some point!
The customer interview is your bread and butter my friend that’s how you can build your menu on by asking the right questions
Nope.
great video, lots of knowledge. That I loved. but strange framing lol
Glad you enjoyed it!
It's I'm opinion that a logical transition into the menu should happen as early as possible. My reasoning is, the customer is still excited about the vehicle, you are educating the consumer and have additonal time to comprehend objections. Just opinion no exact right way
Good to see you are doing well, buddy!
So how do you use your computer if the monitors not plugged in?
you mean when he is role playing for training purposes ?
Thank you for noticing that this is a training exercise, Leon.
Jeez. If I could sell a contract for $1900 that would be great!
Yeah that's a cheap price
If I see a guy wearing a vest like that I'm automatically assuming I'm going to get scammed xD
just realized that your monitor isnt even plugged in. Talk about not having cheesy things on your desk lmao
When you're watching your favorite TV program, they aren't really calling someone on the phone. Its called a set. ;)
Does that say $1900 for vsc umm where is this even accurate or close to with cost being super high and pack thats not accurate at least where i am.
The cost of the VSC is irrelevant. This video shows the process.
i average 2800 pvr 3.8 pi and 68%service contract @ a subaru store by listining to your pitch id suggest you were a 1350 ish guy and a 3.0 cit days. Good at paperwork horrible at selling.
Thanks for stopping by!
Did anyone see the squirrel?
Anyone else notice his monitor isn't connected to anything? lol
Have you noticed he is wearing the same blue tie in every video. Lol 😂
Neither is his brain
If I ruin a rim. Guess what...... I’m going to ebay
you would rather go to ebay and wait a week for a rim ? that makes no sense man. This is convenience and people pay for that.
@@loganbarr853 thanks for your false input . Tell that to an old lady who is stuck on the side of the road and might not have $800 for a tire and rim replacement and needs to get to work first thing in the morning.
@@LEON..D She doesn't have $800 because she spent $5k on useless warranties