ฝัง
- เผยแพร่เมื่อ 12 ก.ย. 2024
- (I did this video to help/guide new engineer as I did not find any for my self when I started. I don't longer work there.)
In this video, I am showing the stages it takes to do the internal and external installation at customer's premises.
Music credit: ItsLoiro (Gentlemen Hall - Sail Into The Sun (RAC Mix))
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That's all well and good but how do they get the cable from the street to your home, I have a block paved driveway?
New starter.
Thx mate 👍
Cool vid, tidy installation. Out of interest, is there a limit to how many Virgin devices can be run off the one coaxial feed to the property? We've currently got a splitter outside, sending one feed upstairs and one to the lounge, then at each end, an Internet/TV splitter indoors for TV and SuperHub
There's not really a limit as such just the longer the cable and more times its split the less signal your going to get off the cable. As long as your signal at the back of each piece of equipment is between -6 and +10 dB then your service will work fine
Hardest bit is planning the optical cable run from outside to the house. Once that's done this is piss easy.
give me external work over internal any day. Lots of obstacles for internal work unless you're a cowboy and just chuck everything on the other side of the ETB internally and then customer calls in only getting wifi in one quarter of the house because it wasn't put in the middle as it should be. External is far easier... Here's a spade and a saw.
This box (unsure what is is called) that is next to the phone line box could I run the cable from it (so that only the cable is showing) so that this box itself is completely concealed behind fitted furniture?.
Did this person already have virgin at the property or was it a first time installation?
Nice video. Wondering if you can help, I want to shorten the length of coax spooled up behind my TV unit as the installer gave me an additional 3 meters almost. Are there COTS items to do this or is it "specialist" parts? Cheers
Great video
When installing do you replace any old wiring? Because after checking online talk talk said they would give us like 0.0mb as a guaranteed speed bt gave us like 5mb they said wiring was old,would it be the installers job to do ?
I spent more time trying to use the force on the bloody watch strap, than actually watching the install!
The black and the white cables outside, how do you take the apart?
So dose virgin media run from tha same box that say my vodaphone wifi dose
Like when u drilled the isolated box
How far can the tivo box be from the white box plz help
as far as you want
As far as you want within reason. Depends on the signal level of your cable. For every 10ft of rg6 coaxial you lose 2db signal
@@markoneill3553 you wouldn't lose anything on 10ft of rg6. You'd need to double that. Rf levels can be brought into spec with HDU or at tap. Failing that an rg11 repull to house in highly extreme case. The biggest problem is how far the set top box is from the Superhub.
We got it like something else connected
If the person wants the phone line to be placed somewhere else around the house not next to the white box would that be possible or would that be a harder job
You need the 'white box' as that it is where your phone service comes from. However, you can have a second house phone.
If you are doing the install then yes you can and it is not hard it easy. If you a customer you can ask the engineer to run it to the area you want.
Mr G.Cusme Had mines installed told the guy I wanted it in a particular room he started saying “how why no way that’s hard to do” so he fitted it close to the white box and on he went... asked him how long his been on this job he said “1 month” maybe explains why he put it off...
Virgin no longer uses master socket. All calls are voip
@@markoneill3553 So phone would just plug into virgin hub? No master socket needed?
@@talkandplay yes that's correct. If you have extensions around hose the docsis system can be wires into your main master socket to power the extensions
NTL own the white wall socket instalation plug-in part on the wall already from years ago,the Virgin-Media Box Of HUB-4 wITH a Tv -Mini Box & Cables That Just Grasp The Screw-in Part & Simply Never Needed The Engineer At All As I Had It All Before. Now The Tower (like an x-box tower ) is In My Front - Room With My Own Eternet Cable Metres Long Running Through To My TV 4K in my middle sitting-room ,From The Look's Of Things It's The Exact Same As What I Was Useing With A fIRESTICK + ROUTER (BT FOR 5 YEARS ) . As Martin Lewis Said Clearly Play Them At There Own Game As This Was A Firm I Had In My Old Property For 12 Years Router Only & Was Just Basic For The Stick First Gen,Rang-Up BT To Find Out Why My BT-Signal Dropped From 60mbp/s To 20 MBP/S Offering Me Compensation & Not Paid A Penny For 2 - Months & Is Still On Along With My Virgin New Clobber Now Signal Drpped Again It's All Ok or Basic 4k Samsung tv , As Your Better Off With Freeview As There Are The Same Channel's Only A Lot Less on the mini box as it's all wi-fi TV aPPS ,It's All A cOMPLETE SHAMBLES BETWEEN BOTH FIRMS YET KEEPING MY £23 vIRGIN rATHER THAN £33 FOR 30 MBP/S ON BT THAT ON NOW ALONG WITH BT + NEW OR 3 YEAR-OLD VIRGIN ROUTER THAT WAS FLUNG OUT TO ALL CUSTOMERS IN 2017 ,NEVER DID DO TIVO IT'S ALL THE SAME SCREEN LIKE AMAZON PRIME ONLY THIS MINI-BOX HAS A ETHERNET POWER + ETHERNET PLUG TO ALLOW FIRESTICK TO GRAFT ON ETHERNET WHEN I USE IT FOR A FAR BETTER FASTER SET-UP AS THE SCREENS ARE EXACTLY COPIED FROM PRIME LIKE SKY GLASS TO NEW MINI BOX VIRGIN HAVE CHANGED AS MARTIN LEWIS TOLD US ALL TO CHANGE COMPANYS AND I DID SACK B-T AS THERE WAY OF COMPENSATION IS A CUT IN THE BILL FOR 8 MONTHS OF 20 MBP/S A JOKE BUT WORKED MY STICK WELL BUT SLOWLY. The Virgin Link Is More Powerful That tv-mini-box cannot be used with any other company but so small and with 4k is all good but you need to sign-up every single app at there price and 02 being 16 years now on my iphone's a 10% price drop can be used when Firestick does it all FREE why i have 2 F/STICKS FOR AGE'S one in the sitting room + another below my samsung i still use now and again,come the 18 month period unless they can deliver new kit im sacking this joke but for now im a new customer again they pretend to do Credit Check not that there is any debt in my name or address of 5 years or past address for 30 years all was delivered by the friday morning after ringing on the tuesday last month October 28th 2022 & buying a better router to get a far faster speed than 260mbp.s + 30 upload ......watch this space ...peace tech-heads ......tHIS INSTAL IS SIMPLE TO DO ALL AVAILABLE ON A ONLINE PAGES ( WHAT CAT CABLES GO WHERE AND WHAT FILTER I STILL HAVE 3 OF THEM TO DAISY CHAIN MY OLD STAND ALONE ROUTER OF OLD FOR THE ROOM WHERE THE NEW BOX IS SWAP THEM AROUND AND ...BINGO JOBS A GOOD-IN 0/....SORRY FOR THE BOOK BUT IT'S A VIDEO IN THE MAKING WITHIN THE NEXT DAY OR 2 ...SORRY : )
Hello does the Virgin V6 box (not the router) have a dedicated ethernet socket through which I could connect to my Network streamer listening to music like tidal?
Or am I forced to use the router going the ethernet way?
Many thanks
I don't want to connect via WiFi.
No it doesn’t, you’ll have to use the router
v6 box has ethernet port for internet connectivity and advised to connect to hub this way if it is nearby. no idea what you mean by connecting a 'network streamer' to it or why you'd want to
Hi mate i am currently waiting on a virgin self install kit. I don't know where the virgin cable is place in the property and if i find it i fear that it won't be in the room i need it to be in. Will i need an engineer to come out to drill another line into the room i wish to keep the hub. I know virgin has installed a line here before but don't know where it is. Cheers my friend
If its not in the room you want it in then you will need an engineer to come out and put a socket where you want it to go.
I have a box in the house located in the sitting room downstairs, thing is I want a wired connection for gaming in my bedroom upstairs. What's the story, how do I get around this?
Run a cat5 cable to your bedroom from your router.
Or install powerline adaptors which have ethernet connections on them. Plug part 1 in by your hub. Connect it via ethernet them plug 2nd part in by your pc and connect an ethernet
Or phone VM and ask for an engineer to come and relocate the hub to your bedroom if it's that important
I was coaxed into getting a quicksart package yesterday which is being delivered on Monday and this morning I find out i don't have a wall.socket for virgin After learning my property previously had it I dont now what to do..I spend about 4 hrs trying to get someone..I can't even sign in online..not recognizing anything...I'm at my wit's end.Anyone any suggestions? Due. To social distancing they couldn't come in and told me I'm eligible for self installation..I'm running about pulling out my hair this.morning after learning I had no virgin wall.socket..i personally had talk talk a while back but my address says it has had virgin before..BUT there's no.socket..🤯🤔I just don't get it.
Just happened exactly the same to me....not happy at all
They base it on the postcode rather than property itself. I dnt suppose your house is a flat is it. The last 2 digits of your account no normally tells you how many times virgin has been in your property before you
Im having this problem too!
It won't always be a socket (even though it should be) it could also just be a cable coming through the wall if the technician who did the job is a lazy git. Itll normally be white cable (as that's used for internal runs mostly) with a silver connector with normally a little yellow or black sticker arpund the top or if its older connector doesn't always have a sticker could be like a black rubber. Screw it into back of your hub and switch it on. If after 1 min you get green arrows flashing then bottom light goes white that means your hub should connect. But doesn't mean your cable is in spec. You'd need a technician to check that or log into your hub and check downstream and upstream levels.
surely to god common sense would have told you to look for the socket when/before you ordered? as it would have explained what you need to do to connect your quickstart kit up. common sense is definitely not common, keeps me in a job at least
I’m building a new property and I would like virgin media installed into my house, however I would like to have no cables showing at all. I would like to put the cables in myself before the house is finished as where I want a tv it is on an internal wall. Can I use my over coax cable (CT100) or can I get hold of some VM cable? The last thing I want is a brand new house with a cable clipped round the skirting board
My own*
We use rg59 or rg6 Internally. We tend to stay away from coax that's plastic Insulation and use paper insulated.
you need to use solid core dielectric rg59 or rg6 coaxial cable. cheap honeycomb dielectric core antenna cable will not cut it.
Can you find out about area 21 and when utilisation will be fixed?
I work in area 21. Happy to help
Alright fella, im currently living in a shared accommodation, the landlord has one wifi box downstairs with Virgin Media but the connection to my room is awful, I wanna get my own WiFi box so no one else is using it but want it placed in my room upstairs, do Virgin allow two WiFi boxes in 1 house also would they be able to install a WiFi box upstairs ?
you could instead get a sim only deal with unlimited data and one with no cap on the download speed. best to check the signal strength in your area first though or just but a wifi extender
@@Euphratesz Tried a WiFi extender nothing works, my room is part of a extension at the end of the house far away from the actual WiFi box
@@azzadinho9646 it's got nothing to do with 'signal strength in the area', that's not how it works and no you can't have two virgin hubs in one residential property with single address. You could use a powerline extender to send the internet over the mains wiring to your room provided your extension is on the same consumer unit, you'd need to check that.
Your isolator is on upside down 🙃😏
I thought that. But I'm sure there's a reason he done it that way round
Do I need to have an open reach socket at home to use Virgin? The Virgin website says that with my postcode I can use their internet?
Not at all... I'm an Openreach engineer. Virgin media is a separate network. They will use their own wires and will disregard any openreach box they see...
@@blvcccrevm you say that haha. I know of a few jobs where Virginia has been croned I to bt sockets hahaha
For some reason customers *STILL* assume we use a master socket with Openreach or BT on it. It begs belief
@@markoneill3553 ?? Your comment is gibberish (hahaha)!
@@TH-camSupportTeams The correct term is "beggars belief!.
How do they do it In ground floor flat?
Same way as 1st or 2nd floor flat
Can’t believe this is supposed to be to help engineers it’s shocking. When making a hole for the telephone cable just cut out… use a round file on the plastic and take some pride in the job, just one of many things that could be better.
Yeah this was sloppy but then every installation is like this, the guy's don't give a shit about neatness or lining boxes or holes up properly.
When you have 10 jobs a day you think they actually give a fuck
@@christopherholden4301 exactly this. #1: Most of us actually do an extremely professional job in the stupid little time Virgin have given us. #2: We aren't sparks charging by the hour until it's done and clocking off before 4pm coming back tomorrow. #3 99% of customers haven't a clue what professional work looks like and would be perfectly happy with pure slop. Just to clear that up for the OP.
quick Q if anyone on here can help. I am planning to upgrade the property I rent to Fibre (FTTC),which requires a technician to install. After asking permission from my landlord, who isn't really tech savvy, they've asked that when I vacate the property (12months or so from now), will they be able to use their own non fibre broadband connection still? Or does the upgrade mean you can't use a non fibre connection anymore?
Their equipment will be the same as yours so they should be able to just plug it in. The only difference really between a fibre run and hfc is the type of cable used. The connectors will still be the same
BE WARNED THERE A NIGHTMARE WHEN LEAVING..NEVER KNOWN ANOTHER LIKE IT
harleychris100 why what’s the situation
@@bigmaxcc bigger nightmare moving to a provider who's dearer thinking they're better and it's just the same, as the problem was YOU all along ;)
"They're", not "there". Why are you shouting? I suspect that it was you that was the nightmare ...
That sucks i dont want 2 more boxes on my wall !
You dont need 2 bo es the second one is for phone if you order withkut phone then you wont get the second box
You don't need any boxes on wall. He could of used an inline isolator and phone plugs into back of modem now
Could they do this on a second story or is that not possible
Yes we can. We drill out and drop the cable down and secure it neatly
@@markoneill3553 Where is the external virgin cable usually located? I do not want my drive carved up.
@@talkandplay cable is normally sat in a tee which is a little metal flap on the pavement at the front of your property. It should have CATV or virgin written on it.
@@markoneill3553 Questions for residential engineers: on new installs does the 'Residential engineer' take the cable from the street to the house or is it already there from a different engineer? So what i mean is does the residential engineer dig the little trench in the garden or through the driveway to bring the cable from the street to the house or do they ONLY work at the house itself and different engineer does the digging etc or does the residential do both? I've never seen a residential engineer with a concrete saw cutting a line for the cable in someones drive before... Asking because i applied for the job.. cheers
@@TH-camSupportTeams cut and chase is done by another team. Cable us meant to be pulled up to the house before you get there. Not always the case tho.
Don't they use dust sheets😂
Bit odd fitting isolator cover upside down
Its because the lead to the modem or splitter comes from the bottom of the isolator.
Yes I'm aware hehe but upside down isolator means messy cables lol. Surely just put the iso I little higher and have the fly lead coming down rather than round the top
@@markoneill3553 Hi , can you advice me please , i have a brown box on my external wall ( no white box inside i used to have one but removed it after renovation and cant find it any more).
i wanted to do a self install , iam planning to buy an inline isolator from ebay and a white cable ( i have some pf100 ) any advice on a good cable and will an inline isolator without a box enough , any advice will be much appreciated
@@anahiya2121 an inline iso will be OK but its advisable to have both a wall isolator and inline.just stops any electrical current travelling up the cable and setting your house on fire. I recommend either rg6 or rg59 coax cable as they are what we use. Any other may not carry the signal as well
@@markoneill3553 thank you for the advice , it is just more difficult to find the wall box/isolator on ebay .
We do not do thing's like that in America. Everything is wireless out here already.
Most home broadband connections will still be wired, you can get 4G connections in the UK, but it can't compete with a good wired connection in terms of speed.
5G will, but it's still at the early stages of rollout so coverage is limited.
still need to get the network to the customers property in america just like in this video, what are you talking about. They don't all use cell broadband / mobile data in america
ASSUNTO SCHNEIDER ASSUNTO SCHNEIDER ASSUNTO SCHNEIDER
Dic
Hey, how would you shorten a coaxial cable to 10 cm
Cut it to 10 cms then put f connectors on either side
Keep in mind you'd need a coax stripper and crimps to do this