Got mine installed yesterday. Engineer had to come into the house as it was a new install. Took an hour. Gone from 25 Mbps broadband with Sky to 220Mbps with Virgin. 360 TV box is a nice bit of kit too. So far I'm impressed.
Just signed up 6pm yesterday after moving to my new flat after only 1 day, and the guy on the phone was really helpful. should be getting my self installation kit this Thursday can't wait.
@@kingdylan5999 if your house has had virgin media before then no, they'll just send you a quick start kit and an engineer won't even need to visit. But if you haven't then the engineer will do a test to see which rooms have the strongest wifi signals to determine the best position for your wifi receiver.
Your video helped me install my xfinity internet and cable again. I’ve been trying for a whole week after uninstalling everything to move the tv around,, I would turn on internet and cable would be off and vice versa so thanks a lot from the U.S.
Can the wire that comes across my (property) garden into the brown box on the outside of my house be extended???? If it can what cable is it that i need to buy ????
I am trying to figure out what cables are installed for Virgin M100 broadband only? I will not be having TV services as I do not want them and do not have a TV licence anyway. There is a cable point on the pathway and my frontage is about 16ft from the pathway so assume they will need to run cable along my flower bed to a box on the front wall of the house. But just wondering what cables will need to go inside ? Would i still need the Co-ax ? Additional cables would need to be run in capping along my skirting board to the other-side of the lounge a phone/ethernet cable will fit inside my speaker capping but i do not think there is room for a co-ax as well.
As you’ve turned the isolator cable into the router. The directions in my box said you shouldn’t twist it. Is that BS from the directions? As mine isn’t flush there’s looks like there still threading
Hi! Quick question. Ordered the ultimate volt bundle. Package for tv says virgin 360 tv (already installed), additional tv box and the virgin 360 mini box. Am I supposed to have another 360 installed alongside the mini box?
If you have a PC in another room. Will the Virgin installer hard wire the PC whilst providing a TV in the main room? Or do I have to commit to one room? (Ie. PC would have to be wireless)
I just got my hub 3 kit today but I can’t plug the splitter cable into the hub. It says just plug not screw. But in your video, it looks like you were screwing?
my mum has virgin tv and phone already and has just ordered broadband which they said they are sending her. Will she need anything special to be able to make it work? Is it easy to set up?
I just wanted to ask a question, can the broadband be set up so it's inside a bedroom that's facing the back garden, and not the front? It'd need a lot of cables around the wall of the house but, I was wondering if that's possible.
The engineer should put the equipment where you ask it to be. We put TV boxes in back bedrooms all the time so there shouldn't be an issue. We have also have pods our new wifi extenders. There is a charge on some packages. To move existing equipment there will be a charge from the company
@@alesjones9549 Thanks mate, appreciate it a whole bunch. I am considering getting Virgin Media since I can only get 32Mbps down and 7.7Mbps up on my current provider (BT) due to it being FTTC but Virgin's rolled out on my street and will be available in August. I'd only go for the broadband if I choose to get Virgin services. (I also don't pay for the internet so I could have both BT and Virgin in the house if I really wanted to, since BT and Virgin use different networks and I'd be paying for my own service??)
@@alesjones9549 I had my VM connection installed 2 days ago. You were right, the technician was more than happy to install it in my bedroom, and the cables from the big brown Omnibox went around the brick wall of our house and directly into my room. The white box on the wall is plugged into a socket. I'm getting 7-8ms ping, 550-556Mbps download and 36-37Mbps upload. I'm happy.
It's OK sending a self install kit but pretty certain they haven't sent me the right or enough cables . I havent been sent a splitter and all the cables are push on rather than screw on... managed to connect but just getting tv and no digital services or option to record etc. Does anyone know if I can move my hub from office upstairs to the connection downstairs...is it the same cable to connect bb hub and TV?
I am rejoining Virgin ,but broadband only.My question is as follows , my set up is the same as your video ; screw fastening .Checking Virgin self install video , shows isolator cable as push on ,from the white wall box . Is the white wall box the isolator.
Yes the white box on the wall should have a screw at the bottom and should be an isolator. The cable sent in the quickstsrt kit will have an isolator in one of the cables.
Signed up on 10th April, install date is on 29th April, I’m wondering how they will get the cable from the pavement to my property, I don’t have a front lawn or anything it’s just block paving, I don’t really want the driveway to be dug up etc to feed the cable underneath 🤕
Hi if there is an existing cable we can use that. If a new cable is needed we will have to get a cable from the street to the house either take up the edge or tack to a wall above ground or tuck into the edge concreted best to look where the CATV little grid is in the pavement and work a rout you are happy with from there. Either way we have to get a cable to the house.
Question, I’ve just ordered a package from VM, when I was checking out it stated that my flat was already compatible and didn’t need an engineer however after looking at my connection it appears to be going to a satellite dish, does anyone know if this will still work?
Is the phone now on the thicker cable for broadband? Having broadband/Phone installed in a few days only has a thicker cable coming into the house? Will that carry both internet and phone on that one cable?
I know this going to sound daft I’ve got virgin fibre 1000mps being instilled very soon but in my area we cannot get cable tv. Am I right in saying the cable tv goes through the internet. They can provide a stream box within I don’t want any help here thanks
@@alesjones9549 thanks for information but I don’t understand why I can’t get cable tv as I understand it works from the internet or does it have something to do with the exchange box’s in our road
I'm so so confused.i just signed up for virgin and my start kit comes Monday.Im not supposed to be allowed to make decisions like this..I am the bill payer but I'm classed as vulnerable and I think I've made a big mistake..Ive been sick this morning and up all night with worry..I've to do it myself and I've checked my house.(I live in a flat) been told the area is virgin ready BUT I can't find a box with bits coming out of it..In the past I've had talk talk but no box like described here...What do I do?? 😭😭
When you receive the kit if you can't find where it goes call in and we will arrange an engineer to come and do it for you. Don't worry we will help you.
I had the same question myself and in fact it is a ordinary coaxial cable but it is produced by Virgin Media and has been made properly for the internet to come through nice and fast. The fibre optic part is actually from what is called the head end node which feeds the fibre optic cable into an optical node which converts it to coax and then goes through to amplifier nodes and taps that then connect to your house.
all cable inside the property is coax. outside it is fibre if you are in an FTTP enabled area, or coax if in the older style HFC. Either way it doesn't matter the service and speeds are the same.
My mum had her hub 3 installed many years ago, we plan to leave soon. With returning the kit I've heard they expect the white insulation cable, however my mum doesnt have one, she has a black one that goes from the box on the wall outside then through the wall and directly into the hub 3, there is no internal box on interior wall like you show. We've never had a problem with our hub 3 even after all these years. If we try to send hub 3 back without the non existent white cable will they chase us saying we haven't sent our kit? And plus the way she has it set up as i described is it safe and proper? Or was this way of installation the norm back then or have they just cut corners?
Thanks for quick response, thought id check as ive seen a few tutorials on sending equipment back even one of virgin medias own videos and they show them putting the power adapter cable in the package along with the insulation cable. 👍
If i order broadband and telephone only now, will i be able to upgrade to tv just buy subscribing and installing the set top box? How many tv sets can it run?
You can have up to 3 360 stb 1 with hardrive and 2 mini stb. All will need cables ran to them connecting them to our system and a wired or wireless connection to the hub. More stb would usually be the larger older version of box. This is still to be confirmed on the new 360 software.
Why would Ethernet cable need to be connected from Hub 3 Router to TV Box? Wouldn’t it receive same signal from the Coaxial cable as my Mums TIVO box only has a Coaxial cable plugged into it with HDMI cable going to the TV 🤔 (TiVo box is on ground floor living room and Router is on 2nd floor).
The coax supplies the live TV signal the TiVo 500 has a built in internet connection and does not need a modem. The V6 can connect to the hub on either a wired ethernet or a WiFi connection.
This is my 2nd connection at the house. Virgin pulled up a new line to my house for the 2nd connection. The technican split the line upstairs which was connecting the 1st router to connect the 2nd connection. Will this affect my speed and ping. Thanks
Oh man, what the heck. Mine is coming tomorrow. Why the heck is there an ethernet and phone connection on the router/modem now? I currently have my TV downstairs and router upstairs in 'modem mode' as I'm using my own router. Can I still do this in modem mode?
phone connection is 21st century voice so its a normal phone line but runs over the internet. The lan ports are there if you want to use them. you can put the router in modem mode if you want to yes
I got mine on self install as previous tenants had VM however the new isolator cable is very short and doesn’t reach where the TV is. Any suggestions? There is this style extension wires installed previously however the wires I received are now push and click no need to twist & tighten. Would the old wires still work ? Thanks
www.virginmedia.com/broadband/postcode-checker?gclid=CjwKCAiAsYyRBhACEiwAkJFKos67bKvaA2Cc42occ7JEC545SKSgq9gmXLUGP49ibNHXZcBGJwtGeRoCe3EQAvD_BwE&gclsrc=aw.ds Check your postcode of you are on the list you can have the services
Hi, mate. I have a problem... I changed the house and I installed the kit again, but the router have a flickering white light for 5 minutes, then goes to a static red light. I unplug everything, rested the router 3 times, I checked the wall socket, the wire seems ok, but the router still hase that problem. And yes, I activated the Internet when I moved. Do you have any suggestions? They said that they will send someone to check, but that will be in two weeks....
The red light usually means modem mode but can be a fault. I have seen this fault working with internet and without. You can try to reset with a 50 second pinhole reset instead of 10 seconds I recommend to time it. Turn it off wait for the white light then pinhole for 50 seconds this will completely reset the hub. If you have a TV stb and are getting your channels that shows the signal is there.
@@alesjones9549 Thank you for replying. I've done what you said the second time when I reset the router, it did the same thing. Wite light for 5 minutes, then goes red. (HUB 4 ) I even tried with a different hub (HUB 2) , the same thing happened, it went red after a bit. And the hub appears on my phone but it says that is " Connected without internet". Maybe is a problem with the outside socket?
Hub 4 red light means no signal you are either connected to the wrong place or not connected in cab. If it's the cab you will need an engineer to do external work.
Does the hub have to be wired to the set too box? My hub is in the back of the house, with the to being in the front of the house. Are wire in is already split from when we had virgin tv previously, and the cable is still in place
It will hold 2 weeks of Chanel info then will need to be connected to internet to update schedual. It needs constant internet access for on demand and apps to work.
We should not drill through door frames or window frames. If a cable needs to come into the flat it will be through the wall. The video is a top floor flat and the entry point is as it should be, through the wall in the corner.
@@alesjones9549 By chance there was a Virgin Media engineer doing some drilling and I think placing some cabling just outside our door (we are on a 5th floor flat) but nicely done with covers on it. He said that the lines will be ready in a week or two and that some drilling may be required to pass through the cabling just above our front door to connect it to the inside of our flat for the router. Sorry I hope I was able to explain that. So do you think drilling would not be required? And if I was to cancel Sky how fast to VMs engineers arrive for a visit?
@@TechNomadUK1 a cable will need to be put inside your flat I'm in the north lead times are about 7 to 14 days ATM not sure about down south. You can contact me privately with your postcode and contact and I can refer you for a deal.
@@alesjones9549 How do I private message you? I'm an NHS key worker and I can also get discounts off a website. Unless.you can get us something better. But If based on what I told you would suggest that drilling would not be required then I'll probably cancel my Sky then.
Hello does the Virgin V6 box (not the router) have a dedicated ethernet socket through which I could connect to my Network streamer listening to music like tidal? Or am I forced to use the router going the ethernet way? Many thanks I don't want to connect via WiFi.
What cable is it from internal box to the splitter, reason I'm asking is that I have sky currently and have run cables from external wall to my sky box under my wooden floors, could these be used?
only if they're solid core and have no noise ingress on them (needs verified with a meter). hollow core can be used for tv only in very short distances with no problems i.e a few metres max and again with no noise ingress.
Some of the new expansion areas of the network are fttp and converted to coaxial externaly. The existing areas are coaxial from cab to house the fiber convertision takes place before the cab. All equipment hubs and TV boxes are connected to coaxial cables.
![[Live] : ONE 168 วันนี้!! "โจนาธาน vs ซุปเปอร์เล็ก"](http://i.ytimg.com/vi/0jIN65KgJsI/mqdefault.jpg)
Got mine installed yesterday. Engineer had to come into the house as it was a new install. Took an hour. Gone from 25 Mbps broadband with Sky to 220Mbps with Virgin. 360 TV box is a nice bit of kit too. So far I'm impressed.
Just signed up 6pm yesterday after moving to my new flat after only 1 day, and the guy on the phone was really helpful.
should be getting my self installation kit this Thursday can't wait.
Do they have to go into every room of your house to install it for first timers
@@kingdylan5999 if your house has had virgin media before then no, they'll just send you a quick start kit and an engineer won't even need to visit.
But if you haven't then the engineer will do a test to see which rooms have the strongest wifi signals to determine the best position for your wifi receiver.
if i could get virgin i would swap any day from sky cheaper, faster and everything
Your video helped me install my xfinity internet and cable again. I’ve been trying for a whole week after uninstalling everything to move the tv around,, I would turn on internet and cable would be off and vice versa so thanks a lot from the U.S.
Thank you for the time taken to make this.
Thank you ! That's great helpful video, very simple and very easy to understand.
I wanted to see the wire to the wall
Can the wire that comes across my (property) garden into the brown box on the outside of my house be extended???? If it can what cable is it that i need to buy ????
Hi. I would like to make my tv wireless. Do I need to connect a second cable after splitter? Tv cable
I am trying to figure out what cables are installed for Virgin M100 broadband only? I will not be having TV services as I do not want them and do not have a TV licence anyway. There is a cable point on the pathway and my frontage is about 16ft from the pathway so assume they will need to run cable along my flower bed to a box on the front wall of the house. But just wondering what cables will need to go inside ? Would i still need the Co-ax ? Additional cables would need to be run in capping along my skirting board to the other-side of the lounge a phone/ethernet cable will fit inside my speaker capping but i do not think there is room for a co-ax as well.
Same cable he is running here. All our services work off coax cable
As you’ve turned the isolator cable into the router. The directions in my box said you shouldn’t twist it. Is that BS from the directions? As mine isn’t flush there’s looks like there still threading
My house doesn't have the brown box outside? Will they install that?
@Ales Jones I'm getting 1gb installed in 2 days will still it run off the existing cable or will they install a new fibre cable
I only have a nynex box. Will this be alright ? Its like the box next to the virgin media one inside of the house in this video
Hi! Quick question. Ordered the ultimate volt bundle. Package for tv says virgin 360 tv (already installed), additional tv box and the virgin 360 mini box. Am I supposed to have another 360 installed alongside the mini box?
Got mine connected WiFi hub stairs OK. Tv downstairs via cable box says connected to WiFi but no digital services or apps etc ???
Virgin Media why not help the people what needs help in the uk and never mind talking.
If you have a PC in another room. Will the Virgin installer hard wire the PC whilst providing a TV in the main room? Or do I have to commit to one room? (Ie. PC would have to be wireless)
Really helpful thank you
does anyone know if virgin will install direct to an upstairs room? I already have one of their brown boxes at my front door.
I just got my hub 3 kit today but I can’t plug the splitter cable into the hub. It says just plug not screw. But in your video, it looks like you were screwing?
The new connections are push on
my mum has virgin tv and phone already and has just ordered broadband which they said they are sending her. Will she need anything special to be able to make it work? Is it easy to set up?
Does a electric line from the street goes into the brown box and not from your house electric?
The line is radio waves. The electric is from your house to run the hub/stb
I just wanted to ask a question, can the broadband be set up so it's inside a bedroom that's facing the back garden, and not the front? It'd need a lot of cables around the wall of the house but, I was wondering if that's possible.
The engineer should put the equipment where you ask it to be. We put TV boxes in back bedrooms all the time so there shouldn't be an issue. We have also have pods our new wifi extenders. There is a charge on some packages. To move existing equipment there will be a charge from the company
@@alesjones9549 Thanks mate, appreciate it a whole bunch. I am considering getting Virgin Media since I can only get 32Mbps down and 7.7Mbps up on my current provider (BT) due to it being FTTC but Virgin's rolled out on my street and will be available in August. I'd only go for the broadband if I choose to get Virgin services.
(I also don't pay for the internet so I could have both BT and Virgin in the house if I really wanted to, since BT and Virgin use different networks and I'd be paying for my own service??)
@@alesjones9549 I had my VM connection installed 2 days ago. You were right, the technician was more than happy to install it in my bedroom, and the cables from the big brown Omnibox went around the brick wall of our house and directly into my room. The white box on the wall is plugged into a socket. I'm getting 7-8ms ping, 550-556Mbps download and 36-37Mbps upload. I'm happy.
It's OK sending a self install kit but pretty certain they haven't sent me the right or enough cables . I havent been sent a splitter and all the cables are push on rather than screw on... managed to connect but just getting tv and no digital services or option to record etc. Does anyone know if I can move my hub from office upstairs to the connection downstairs...is it the same cable to connect bb hub and TV?
Hi can you help I’ve just had virgin media broadband installed and I’m getting NAT TYPE B on my games consoles but with sky I was getting NAT TYPE A
What cable is used by virgin media when it comes into the house? As I want to install the same cable through my house ready for an engineer please
At the moment we use coaxial cable with a solid core but to future proof yourself put fibre cable with green lc connectors aswell
Can the bb hub be connected to the TV cable that comes in the house pretty certain I haven't been sent correct cables and no splitter also
You don't need a splitter for broadband only. Yes the TV and hub use the same cable . It has to be the cable connected to the box outside the house.
I am rejoining Virgin ,but broadband only.My question is as follows , my set up is the same as your video ; screw fastening .Checking Virgin self install video , shows isolator cable as push on ,from the white wall box . Is the white wall box the isolator.
Yes the white box on the wall should have a screw at the bottom and should be an isolator. The cable sent in the quickstsrt kit will have an isolator in one of the cables.
Signed up on 10th April, install date is on 29th April, I’m wondering how they will get the cable from the pavement to my property, I don’t have a front lawn or anything it’s just block paving, I don’t really want the driveway to be dug up etc to feed the cable underneath 🤕
Hi if there is an existing cable we can use that. If a new cable is needed we will have to get a cable from the street to the house either take up the edge or tack to a wall above ground or tuck into the edge concreted best to look where the CATV little grid is in the pavement and work a rout you are happy with from there. Either way we have to get a cable to the house.
Getting an install soon. But i need the Router Hub installing into and upstairs office. does the 360 box connect through Wifi?
Yes the 369 box will connect through wired or WiFi
I got a virgin media box a couple of days ago and all it’s doing is flashing green that’s it
My virgin media is stuck on installing software do not turn off
Question, I’ve just ordered a package from VM, when I was checking out it stated that my flat was already compatible and didn’t need an engineer however after looking at my connection it appears to be going to a satellite dish, does anyone know if this will still work?
if its going to a dish then obviously not no. if you don't have a virgin isolator socket somewhere in your flat you will need an engineer visit
Is the phone now on the thicker cable for broadband?
Having broadband/Phone installed in a few days only has a thicker cable coming into the house?
Will that carry both internet and phone on that one cable?
Yes the telephone comes from the hub so there will be 1 coax (airel) cable to the hub
@@alesjones9549 Thanks great video
I know this going to sound daft I’ve got virgin fibre 1000mps being instilled very soon but in my area we cannot get cable tv. Am I right in saying the cable tv goes through the internet. They can provide a stream box within I don’t want any help here thanks
Yes we have a stream box available for our broadband customers
@@alesjones9549 thanks for information but I don’t understand why I can’t get cable tv as I understand it works from the internet or does it have something to do with the exchange box’s in our road
Cable TV has a cable supply to the set top box. New virgin fibre areas use fibre to the hub no cables just fibre that is why the stream box is offered
@@alesjones9549 oh ok so I guess cable tv won’t be avalible to me then now with virgin shame really thanks for your reply
I'm so so confused.i just signed up for virgin and my start kit comes Monday.Im not supposed to be allowed to make decisions like this..I am the bill payer but I'm classed as vulnerable and I think I've made a big mistake..Ive been sick this morning and up all night with worry..I've to do it myself and I've checked my house.(I live in a flat) been told the area is virgin ready BUT I can't find a box with bits coming out of it..In the past I've had talk talk but no box like described here...What do I do?? 😭😭
When you receive the kit if you can't find where it goes call in and we will arrange an engineer to come and do it for you. Don't worry we will help you.
Is the coax cable a normal coax or is it fibre inside it?
I had the same question myself and in fact it is a ordinary coaxial cable but it is produced by Virgin Media and has been made properly for the internet to come through nice and fast. The fibre optic part is actually from what is called the head end node which feeds the fibre optic cable into an optical node which converts it to coax and then goes through to amplifier nodes and taps that then connect to your house.
all cable inside the property is coax. outside it is fibre if you are in an FTTP enabled area, or coax if in the older style HFC. Either way it doesn't matter the service and speeds are the same.
My mum had her hub 3 installed many years ago, we plan to leave soon. With returning the kit I've heard they expect the white insulation cable, however my mum doesnt have one, she has a black one that goes from the box on the wall outside then through the wall and directly into the hub 3, there is no internal box on interior wall like you show. We've never had a problem with our hub 3 even after all these years. If we try to send hub 3 back without the non existent white cable will they chase us saying we haven't sent our kit? And plus the way she has it set up as i described is it safe and proper? Or was this way of installation the norm back then or have they just cut corners?
All we expect back is the hub no cables required hub and power supply
Thanks for quick response, thought id check as ive seen a few tutorials on sending equipment back even one of virgin medias own videos and they show them putting the power adapter cable in the package along with the insulation cable. 👍
If i order broadband and telephone only now, will i be able to upgrade to tv just buy subscribing and installing the set top box? How many tv sets can it run?
You can have up to 3 360 stb 1 with hardrive and 2 mini stb. All will need cables ran to them connecting them to our system and a wired or wireless connection to the hub. More stb would usually be the larger older version of box. This is still to be confirmed on the new 360 software.
He forgot overshoes
you mean shoe condoms
Why would Ethernet cable need to be connected from Hub 3 Router to TV Box? Wouldn’t it receive same signal from the Coaxial cable as my Mums TIVO box only has a Coaxial cable plugged into it with HDMI cable going to the TV 🤔 (TiVo box is on ground floor living room and Router is on 2nd floor).
The coax supplies the live TV signal the TiVo 500 has a built in internet connection and does not need a modem. The V6 can connect to the hub on either a wired ethernet or a WiFi connection.
@@alesjones9549 Right got it so the internet connection is purely for updates and using 3rd party apps like Netflix etc. Thanks
@@paddyh4272 you got it
This is my 2nd connection at the house. Virgin pulled up a new line to my house for the 2nd connection.
The technican split the line upstairs which was connecting the 1st router to connect the 2nd connection.
Will this affect my speed and ping.
Thanks
There should be no issues with speed after adding a splitter
We currently have sky but we’ve been having technical problems recently if we go to virgin media will we get two brand new 360 boxes
Yes but you might need to check out the bundles for more info :)
Oh man, what the heck. Mine is coming tomorrow. Why the heck is there an ethernet and phone connection on the router/modem now? I currently have my TV downstairs and router upstairs in 'modem mode' as I'm using my own router. Can I still do this in modem mode?
phone connection is 21st century voice so its a normal phone line but runs over the internet. The lan ports are there if you want to use them. you can put the router in modem mode if you want to yes
I got mine on self install as previous tenants had VM however the new isolator cable is very short and doesn’t reach where the TV is. Any suggestions? There is this style extension wires installed previously however the wires I received are now push and click no need to twist & tighten. Would the old wires still work ? Thanks
The old cables should work if they are already in place although they may degrade over time but if you have any issues they can come out and fix it
I want to watch a movie
thank you Manouevres
i tried that site but there is nothing
Vergin Tv box . picture to big for screen . even when in wide screen ,16.9,wide zoom,4.3,auto wide . I recently changed the box
What do you do if your remote is broken and you got a new one how do you connect it
Hold the channel up button
What happens if you have no cable at the house at all?
You will need a repull booked by an engineer or after a site survey has been arranged with customer services.
@@alesjones9549 Ah thanks, so it is possible then yes?
www.virginmedia.com/broadband/postcode-checker?gclid=CjwKCAiAsYyRBhACEiwAkJFKos67bKvaA2Cc42occ7JEC545SKSgq9gmXLUGP49ibNHXZcBGJwtGeRoCe3EQAvD_BwE&gclsrc=aw.ds Check your postcode of you are on the list you can have the services
Hi, mate. I have a problem...
I changed the house and I installed the kit again, but the router have a flickering white light for 5 minutes, then goes to a static red light.
I unplug everything, rested the router 3 times, I checked the wall socket, the wire seems ok, but the router still hase that problem. And yes, I activated the Internet when I moved.
Do you have any suggestions?
They said that they will send someone to check, but that will be in two weeks....
The red light usually means modem mode but can be a fault. I have seen this fault working with internet and without. You can try to reset with a 50 second pinhole reset instead of 10 seconds I recommend to time it. Turn it off wait for the white light then pinhole for 50 seconds this will completely reset the hub. If you have a TV stb and are getting your channels that shows the signal is there.
@@alesjones9549 Thank you for replying.
I've done what you said the second time when I reset the router, it did the same thing. Wite light for 5 minutes, then goes red. (HUB 4 )
I even tried with a different hub (HUB 2) , the same thing happened, it went red after a bit.
And the hub appears on my phone but it says that is " Connected without internet".
Maybe is a problem with the outside socket?
Hub 4 red light means no signal you are either connected to the wrong place or not connected in cab. If it's the cab you will need an engineer to do external work.
hi there,
I can not see any box inside the house . who should I contact ? virgin media?
Call virginmedia and arrange a manual install with am engineer. Remember to clear the spaces whilst he is there in the areas he will be working.
@@alesjones9549 thank Ales will do! Thats relif that they send someone to fix!
Does the hub have to be wired to the set too box? My hub is in the back of the house, with the to being in the front of the house. Are wire in is already split from when we had virgin tv previously, and the cable is still in place
You can connect the 360 or V6 STB through wired or wireless connection
I have no channels . Nothing I do works . I still got access to my shows and Netflix. But no live channels!
If you are on 360 then the coax cable is unplugged or not connected correctly Netflix and on demand uses 8nternet live TV uses the cable
@@alesjones9549 I’m on the old box had it 3 years
getting my broadband fitted today in my bedroom but if i wanted tv but downstairs would i be able to? as i see the tv box is plugged into the router?
@Spencer Brewer correct. and the router will connect to the v6 tv box by wifi.
hi daft question but does tv box after be plugged into router at all times
It will hold 2 weeks of Chanel info then will need to be connected to internet to update schedual. It needs constant internet access for on demand and apps to work.
@@alesjones9549 wifi ok or does it after be cabled
@@shanebrookes1878 either one is the same
Hi Andrew I dare you to plug a new xbox into that super hub 3 via lan cable and watch it keep losing connection
We are renting a flat in East London. Does Virgin Media need to drill a hole in our front door? (I fear the landlord will not allow that)
We should not drill through door frames or window frames. If a cable needs to come into the flat it will be through the wall. The video is a top floor flat and the entry point is as it should be, through the wall in the corner.
@@alesjones9549 By chance there was a Virgin Media engineer doing some drilling and I think placing some cabling just outside our door (we are on a 5th floor flat) but nicely done with covers on it. He said that the lines will be ready in a week or two and that some drilling may be required to pass through the cabling just above our front door to connect it to the inside of our flat for the router. Sorry I hope I was able to explain that. So do you think drilling would not be required? And if I was to cancel Sky how fast to VMs engineers arrive for a visit?
@@TechNomadUK1 a cable will need to be put inside your flat I'm in the north lead times are about 7 to 14 days ATM not sure about down south. You can contact me privately with your postcode and contact and I can refer you for a deal.
@@alesjones9549 How do I private message you? I'm an NHS key worker and I can also get discounts off a website. Unless.you can get us something better. But If based on what I told you would suggest that drilling would not be required then I'll probably cancel my Sky then.
Hello does the Virgin V6 box (not the router) have a dedicated ethernet socket through which I could connect to my Network streamer listening to music like tidal?
Or am I forced to use the router going the ethernet way?
Many thanks
I don't want to connect via WiFi.
No only the HDMI cable to TV the Ethernet connection is to connect to the router
What cable is it from internal box to the splitter, reason I'm asking is that I have sky currently and have run cables from external wall to my sky box under my wooden floors, could these be used?
only if they're solid core and have no noise ingress on them (needs verified with a meter). hollow core can be used for tv only in very short distances with no problems i.e a few metres max and again with no noise ingress.
Is this FTTP?
Some of the new expansion areas of the network are fttp and converted to coaxial externaly. The existing areas are coaxial from cab to house the fiber convertision takes place before the cab. All equipment hubs and TV boxes are connected to coaxial cables.
Me no understand nada 😑
😊😅😮😢🎉😂❤ Jacob
STOP SPEAKING SCOUSE! but a good video