Customer interviews can cut a lot of unnecessary diagnostic time

This vehicle had us going down the wrong path as we were following what we believed was an engine issue, however a more in depth interview with the customer had us checking a different system with a different method that led us right to a rare and unusual but simple problem.

[@MrWashesp]

Nice diagnosis, that would have been tricky for any mechanic to figure out.

[@TheTruthBeToId]

Sounds like the customer was being vague with the details, lol. Good find.

[@bulldogsautomotiveadventur4387]

@@TheTruthBeToId many customers give a story from their own perspective, most aren’t purposefully trying to be vague, this is where it’s up to us to ask the right questions. I’ve only seen this problem three times in thirty years, and the abs module causing this six or seven times.