Thank you for the help. Got the printer open and found a couple of gears rolling around. Now that I'm positive it's not a paper jam, I'll be doing a little more diagnostic research. This time in the garage with a 20 pound sledge!
hi thanks so much for the video. I had a bad paper jam and while trying to clear the paper the head moved over and wadded the paper under the head. Now it tells me the head is bad. So i have to take it apart. I may have to go deeper into the disassembly but your video gets me started. 😁
Thanks a lot!!! This tutorial helped me disassemble my printer with much ease! I looked for a trick for turning the scanner-plate 90 degrees, but couldn't find it! :) My printer head was stuck on the right, and i had the blue "C10xxxx" message. After opening it, i removed the colors and the printer head, got them all clean (and also the optic-line), and now the printer works again! Thanks again :)
@alwaysafix: You are the man. Salute! I tore it down to find out the exact same problem. At least HP is willing to warranty their products. You just have to run the tier 1 gamut to get someone willing to listen to you and get a manager to actually listen to the words out of your mouth instead of just running the flow charts. I have a replacement headed my way. **subscribed** I appreciate your work.
Very nice video, thank you, but could you be so kind to tell me how to dismantle the touch display, one side where is "done" and "ok" button is not working.
Thank you so much for the detailed approach to opening this printer without damaging it. Am I able to put power to the unit before I reassemble to see if the ink carriage will move from being stuck all the way to the right? If nothing else I'll remove the heads to transplant into another printer. But I'd like to get this one working as well.
Thanks so much for the tips. Mine was nasty from never getting cleaned. Once I removed the print head and cleaned it with bleach and water then sun dried I also needed to clean the rollers under it as well as the docking chamber - and it was just nasty. In order to do this comfortably I needed to raise the cover to 90 degrees so everything was easy to access. I am back in business again.
Top video easy to follow i used gorrilla glue left it overnight using the mirror top tip gota cable tie with glue on to put on shaft then slid gear on to the glue tried moving gear worked perfect put it together next day working fine top man👏👏👍
Great video I have opened up my printer - I do not see why my ink cartridge is still stuck all the way to the right - have not found any paper anywhere - what esle should I check to get it to move?
this video was extremely helpful, I have the same problem as you do. a small part is broken. I found the pieces and attempted to glue it back together, will find out if it works or not,
Nice video. I took the right side cover off and found that the assembly with the small metal clip had fallen off. still working on it but the gears are by no means striped or worn.
I have what I believe is a paper sensor problem. The pickup rollers come down but will not roll when paper is in the tray (getting a load paper message every time). But when I remove the paper, the printer rollers come down and they DO roll. I've cleaned, did all types of resets, including factory restore, so upon speaking with HP (my unit is out of warranty), it appears I may have a sensor problem. (I caused this by pulling a sheet back out of paper tray while it was beginning to print. Note to self: never do this again!). I'm somewhat handy, so I looked at your video and was wondering if you had any advice on locating and repairing or replacing the sensor.
Dear Alwaysafix, Thanks for a great video. Sadly, in spite of care, I broke one of the covers to the hinges. Do you happen to know where I could look for a replacement? Thanks, Tim
Hi Jon, like Shirley, my feeder mechanism gears seem stripped now too and won't turn the wheels to feed the paper to the next position which leads to other wheels turning and printing. It happened when some sheets got stuck but not far enough to clear them from the back or didn't seem to be. Anyway, I thought I just had to pull them out the front like I have with older hp printers without incident. This time no, and it wouldn't page feed after forcing the stuck paper out the front, indicating I stripped the gears (most likely plastic) or something, that turns the roller. Why is it so delicate with this 6500 model unlike other models i've had. Darn this 6500 model for allowing that problem and say not using metal gears for page feeding instead of plastic gears. Talk about active planned assisted obsolescence.They should know people will get impatient and just try to pull the papers out the front and not the back and should have used metal gears. I can finger force the stalled paper through to the next position and then press ok to continue, and those gears work find and it prints fine then. But that is a nuisance for a multiple line up of pages to print. I can do it and relatively quickly but obviously I shouldn't have to do that. Once again, darn HP on this model!
Very helpful in disassembling my printer that had an ink explosion or something on the inside. I have an unidentified metal clip from the inside assembly and was wondering if you could help identify it.
alwaysafix Thank you for this video. Very helpful also for disassembly of the HP Officejet 6413 printer as well because the covers are held on in a very similar manner. Had I not seen this I would have spent hours trying to get mine apart. The mechanism you mentioned that has broken appears to me to be a kind of laterally sliding clutch that engages and disengages onto the paper feed roller and, on the 6413 at least, also slides a print head tray forwards and backwards. What exactly this is doing I am not sure. On mine this seems to be either jammed, or the gears are trying to turn when the tray is at the limit of it's travel. I'm curious to know exactly where you found the jam that broke your printer as I suspect there may be something similar going on in my printer. The white cog that can be seen in your printer at the side seems to have limits to it's travel - 2 or 3 turns in either direction and I don't know if this is how it should be or not. Thanks again.
I have an annoying line that i cannot get rid off on my printouts. Exactly where would i stop? I shouldn't have to break it down as far as you did do i?
the carriage on mine is mechanically stuck in it's parking area on the right. I can only push it to the left a fraction. Something under it is stuck to the bottom of the carriage, hitting some other part preventing further carriage movement to the left. Will removing the top housing as you show cuase me to tear up that part stuck to the bottom of the carriage? What is that part called? Can I spray something between the carriage and the other part to loosen them? What caused this to happen? Leaking ink? This printer was running flawlessly until yesterday. I have only used HP Ink.
This video has been very useful. Thank you! The mechanism you refer to at the end. This seems to be my problem. When I took it apart it was dislodged from the metal spoke thing and when I put it back on the printer kicks it off again. What is this piece call so i can replace it?
I need the same gears you need... the little one that actuates the paper feed drive when the printer head is parked all the way to the right. It's impossible to find these parts at the HP site... I might just take the print head out and make it into a fish house... in the pond.
I found your video very informative. I had a carriage jam and after removing the cover I found a piece of plastic, part of the carriage transport gearing, under the printer basket, broken So I will not repair but have the unit available for parts or whole. Thanks
Thanks for the video. It appears that I might have to replace the control board in my 6500 because black ink will not print. I've been through 3 sets of new cartridges running the various cleaning cycles as well as replaced the printhead (after trying to flush the original). But still no black printing. Can you think of anything else I might try before replacing the control board?
@@roxanesvidedressing5886 You must not have read my post too closely. I stated that the problem is actually the carriage being jammed. This video shows me how to get below the carriage to clear what is blocking it. But thank you for trying to help.
Hi, thank you so much for this video. After opening up my printer. I see no paper obstruction inside the ink carrier since the carrier is stuck on the right position of the printer. However, I see some kind of explosive ink inside the carrier. Is that normal? Is it why the carrier won't shift flowly from right to left? Please reply before I think about buying another printer. I've loved this printer since I've had it for six years. Thanks.
thanks for the video. Was having perpetual printer head clogs. I cleaned a lot of dried printer ink out of the head cleaning area. Also used a solution to soak and clean my printerheads. Unfortunately my printer wont turn on after re-assembly. Any ideas? Thanks for the video.
When you say the printer does not turn on, do you get no power indication at all? If this is the case, it sounds like a disconnected or loose cable. Good luck!
I have this exact model at home. and one day out of the blue it stopped working, when I press the power button in doesn't turn on. I checked the cables, the power module... and everything works no problem. but the printer it self doesn't turn on. what do you think the problem might be ? and if there is anything I can do to fix it. your video was very informative thanks a lot.
Michael Deeb If you check the power supply and that's ok and the printer does not show any signs of powering on, there is nothing much more that you can do. Taking it to HP service would be your next step. Good luck and thanks for watching.
I have this eat printer. When i turn it on , it gives me the message of improper shutdown while I didn't improperly shut it down, I actually turned it off by using the power button. Then it starts to make a really weird noise it doesn't pick up paper at all and doesn't even tell me I need to load I just get the message of general error and number code. When I press ok they tell me to reset the printer and then when I press done it cancels the print and the error message shows up again repeatedly. (which I've tried multiple times) and can't seem to understand what is happening. I've still used it a couple of days ago and it was printing fine..any help? Before I go out and buy a new one...
Great video, I have the same problem as cpktxus when I removed the panel on right side, that little Clutch like part fell off and won't stay on the little steel shaft. closer inspection and I notice gear is also cracked. What can I do now? Thanks again
are you familiar with the scanning issues these have? A friend worked on mine and when he finally got the software right, the dam thing would not physically scan the page, so i think the bar is broken maybe? any ideas?
Hi, used your video to get at printer cartridges on an hp office jet 6500 wireless. in case you still need a part or parts, i have the printer intact, except for power cord. Thanks for the video. Cal
your video showed every thing except how to clean a full waist ink holder . Please place a video or give an explanation. hp6500a . looking forward to your explanation
Excellent video. I have a problem where my OfficeJet 6500 E709e not feeding paper from the tray. I wonder if you have any ideas. I would like to be able to fix since I have enjoy this printer for a long time a have plenty of spare ink cartridges. Please advise.
Archibald Hutchinson Hello Archibald, if you hear grinding and can feed 1 page manually, it may be a stripped plastic gear on the feeder. I found 1 video with the proper diagnosis for my printer. I used an epoxy glue on it once and worked fine for a couple of pages. I'm still working on a more permanent fix, i.e. different glue type or... The FIY Video the helped me was by thomas griffin. One suggestion, the use of a mirror is required to glue the gear to the rod. Since other gears and moving parts are in close proximity and the mirror reflection is backwards, practice a few times without glue to get a feel for it. Also, using your fingers move the gear over exposing the teeth on the rod, apply glue with a makeshift applicator, then push the gear back with your finger tips. You will understand after trying yourself a few times. Good luck!
Check for a broken 15 tooth gear on the right side spittoon assembly: h30434.www3.hp.com/t5/Inkjet-Printing/HP-J6480-Officejet-All-In-One-False-Paper-Jam-Broken-Gear/m-p/5758690/Pop_SU#M571405.~ If that is your case, get a replacement gear from another similar printer, or switch the broken one with an identical gear from your printer's ADF scanning pick-up assembly. You can also buy the entire "Clutch Drive Gear Kit for HP OfficeJet 6000 6500 6500A 7000 7110"
Thanks for the video. I too have this model, it's only about 18 months old, but there's now an issue; maybe you can help. When the actual ink printing begins it seems that the paper being fed isn't in sync with the printing. When viewing the results a lot of the printed lines, at the top of the page, are on top of each other repeating over and over. All of the lines are bunched up towards the top, and even a half line, showing the printing is ahead of the paper itself. And towards the bottom end of the page, the printed lines end about 3/4 of the way down. So, it seems the printing starts too early, gets hung up while still printing, and ends way too early. Hope you understand. Thank you, Giovanni
Do you happen to have disassembly info for an HP OfficeJet 6700? I want to try to take it apart and analyze why the rollers won't feed the paper before I throw it out. We've done all the simplistic solutions like cleaning the rollers, etc. Thanks.
I have one of these that I tried to fix using your video - sadly, it appears the gears to pull the paper through are stripped, as many people have pointed out. Before I trash it, I noted that you said you needed some parts for the one in the video. I'm assuming, given the age of this video, that it's already taken care of, but, if not, I'd be glad to send you whatever you need off it.
HI alwaysafix, i have a out of paper error that comes up even though my printer has paper in it. I cleaned all the rollers on duplexer and inside the printer but still get that error. could it be a sensor thats off inside the printer?
This is a difficult to service printer but with good features. Does any know an equivalent model from HP or other manfuacturer supporting multiple page scanning, wifi support etc?
Will these same steps work with the HP Office jet 4622? I keep getting a paper jam error every time I try to print but there is no paper jam error. I followed all the steps for cleaning the inside and everything... can you make a suggestion?
I couldn't get past getting the back covers off the hinge lol. I got the initial pop off but they would not come out no matter how much I jimmied it... :/
Thanks a lot! My cartridge was stuck on the right and after opening i was able to release it from the draw that is beneeth it. it is now moving freely. unfortunatly wehn connencting it back I get a general error message with the code 0x61011beb. Any suggestions, Please.....
Hi alwaysafix! good day! i just wanna ask if you have a tutorial video on how to fix the stuck carriage? the carriage of my hp officejet 6500 is not moving. his carriage is stuck in the right side. i will appreciate your help. thank you!
+sweetheart6218 With the printer powered off and unplugged if you shine a torch to the bottom left of the printhead you will see a small plastic catch that holds the printhead in place while it is being cleaned. You might be able to wiggle it and move the printhead manually. Do not force anything as the parts are very easy to break. Good luck!
Hi alwaysafix! I have the same issue as sweethart6218 today. And I can't see the small plastic catch you're talking about. Is it possible to show it somewhere such as I can see what I have to gently wiggle? My 6500A Plus printer suddenly stopped and makes a lot of clacs before telling me there is a paper jam. But no paper jam, just the printhead blocked on the right handside, no way to move it. Thanks to try to help me... even 7 months later!
Hi I watched the video, it is really good, thank you for sharing it, I also have my carriage stuck and I can´t find the "small plastic " that you say in the message above this, could you be more specific? thank you in advance.
I disassembled my printer as shown on the video. Then I found a tiny metal clip that has escaped from its location. And a plastic part like a pendulum with a gearing wheel is not fixed anymore. This is on the bottom right of the printhead. So is that a cause or a consequence of the stuck ? I don't know. But I don't know either where the clip comes from and how to fix it... Any help will be welcome ! Thanks in advance.
My printer HP OJ 6500A will no longer feed paper from the paper tray. I cleaned all the rollers. There is a roller that drops down onto the paper when you initiate a print job and it sounds as if it should feed, but it does not and then I get an out of paper message. I did all the troubleshooting steps in the HP video (reset power, clean rollers, etc). Should I bother with trying to fix this? The printer is four years old. Thanks!
+Lori Rose In your case ,the printer does not pick up the paper ,try to put a mirror size as your hand at the paper tray and under the arm has two wheel,using flashlight direct at the mirror ,you will see the first wheel slip out of the shaft teeth,causing all the wheel not engage to turn,and so the roller two wheel not turn,and so the paper not forward,you try using one drop of supper glue at the shaft teeth,move the first gear to the right back to the shaft teeth and line up with other gears,wait 1/2 hour for the glue dry out complete ,and try test print with the mirror still under the wheel arm to see the all wheels must be turn.Good luck.
+cuong le You are exactly correct, that is just what is happening. The metal shaft has shallow teeth to engage the center of the plastic drive gear that rotates with it, and it is slipping in one direction and not turning that gear, so it is not turning the rest of the gears that are involved in picking up the paper. In the other direction of rotation, the metal shaft engages the plastic drive gear briefly at the end of the cycle, but it has already missed moving the paper. The center of the plastic drive gear on the metal shaft has doubtless worn a bit with use. The gear train that ends up moving the paper turns easily both ways and is not itself jammed. I will get some super glue, tap the plastic gear aside to the left to the smooth part of the shaft, put the super glue on the shallow teeth of the shaft, tap the gear back in place to the right to be over the shaft teeth and lined up as you suggested, wait for the super glue to dry and hold the gear, and I think that will do it. Thank you, cuong le!
I have a review for the 6500 WARNING !!!! This printer is the slowest most problematic printer I have ever had the misfortune of being on the operating end of. I've never wanted to smash something so bad ever in my life. it's the company printer and I'd lose my job. but almost every time I operate this printer it is slow and jams or just sits there for minutes at a time just making clicking and roller noises. every time I use this I risk losing my job. The Boss told us he wont buy another HP so hopefully it will break soon and we can replace it with a real printer
The top sheet feeder makes a squeaking noise when the paper is feeding through. Could you let us know how to resolve this problem. It is very common and also very annoying. Thanks.
i have this printer and have the issue of the printhead not cleaning itself properly i clean the printhead and the first picture comes out fine but after the first image all others have color streaks on them anyway to fix this ? maybe replacing the sponge there if so how
I buy the original HP ink for the 6500a plus either from local Officedepot or Staples stores in my area (and never online) and I usually get working cartridges. any new HP inks that turned out to be defective are rare for me.
Do you have a video on removing the bottom part of HP6500A Plus? I have pickup issues that none if regular fixes do not work. Printer makes a lot of noise when it tries to pick up paper. I think some gears are stripped in the bottom paper feed roller. That is what I need to get apart. Any help appreciated.
Hi Gary did you ever figure this out I am having the same problem and trying to figure out the best way to remove it to get the bottom. My printer works other than that. It is the first little gear in the front where paper feeds in. As soon as paper is in there it does not pick it up. Did you ever figure out how to get to that part. Ours is out of warranty and hubby is technical so we are trying to save a bunch of money fixing ourselves. Please message me or if anyone has had this problem has fixed it by there selves please message me so we can get it fixed.
Hey guy, i enjoyed this video its amazing. But i want ur help. May u take some photos in that area (2:50)?. My printers is fell down and its making some louder noise on that area. I need to compare that area with my printer are, to see if i can put everything on the place? Thx
asme koyi Yes there is a battery in your printer, it is required to retain user settings. It's on the pcb where your power supply connects and it's quite difficult to get to. Good luck!
Hello my touch control panel isn't working correctly. The OK button doesn't work and it keeps saying it needs to do maintenance and if I cancel then I need to confirm to do it at a later date. The other buttons work though. Sadly it means I can't copy or anything. What do u suggest?
This printer has 3 types of resets. Start with the partial reset being keys # and 3 together, plug power cable in wait for black screen then release keys. Good luck!
alwaysafix Hi still having problems with my buttons on control panel. They don't respond when pushed? You said there are 3 resets, please can you advise of the other two? thanks
@Redz Dance: from this site www.dubaria.com/3-different-ways-reset-hp-officejet-6500-one-printer/ press keys # and 6 for semi-reset press keys # and 9 for full reset
Hi - I have a 6500 that does not pick up the print paper from the main tray. from what I read it is probably the internal sheet feeder - Do I need to disassemble the whole printer to get to this part (I can see it through the tray. If So, can you post a video on replacing this part? (I have an extra printer that died- so I can get the parts).
Shirley Khamani If the roller is spinning, then you need to clean the roller first, because maybe its dusty. After cleaning apply a dab of WD-40 oil. Good luck!
jon broder If the pick up roller is not spinning, then some of the gearing is damaged, making this a very difficult near to impossible repair. You might need to start looking at a new replacement printer.
Cocs Puga If your printer is the exact same model as the one in the video, it is the purple release button, and you will also find instructions on the back of the printer (four illustrated steps).
Great video-thanks. Found the 060110 error linked to drip/squeegy tray not moving back. Upon removing the rear horse leg part over main shaft (the one not present @5:03 in video) , removed metal retainer clip and narrow black gear.The gear is cracked from center out increasing the gap between 2 teeth and limiting the gear rotation to less than one revolution. Looking for new gear anyone.
Hello. My printer do not print. And my printer would not take the paper. I tried to clean the ink compartment but it did not get it to print. What should I do?
Bom dia estou precisando da sequência do vídeo parte do vídeo que você tira o sistema de limpeza dos cartuchos, a bomba de sucção com as mangueiras, você poderia me ajudar?
+Randy Robinson Some people buy jigsaw puzzles some people buy printer puzzles lol. Let's hope you get get one good working printer out of that pile. Good luck!
This is the same problem I had with my HP 6500 printer. The gear inside the clutch assembly cracked and was no longer able to grasp the gears.I tried gluing it, but it just wouldn't hold onto the gear. You could try to find the gear itself and try replacing it that way, but I found that the gear was on way too tight to try it that way. I tore my printer down to the bottom and replaced the whole clutch. I found it on Ebay. I looked in the US but couldn't find one. I found the whole clutch gear in China. It was $18-19 (Best offer submitted). There was only one listing on Ebay. www.ebay.com/itm/Clutch-Drive-Gear-Kit-for-HP-OfficeJet-6000-6500-6500A-7000-7110-Printer-Parts-/182066425074?hash=item2a64012cf2 I hope this helps someone.
How did you manage to reach at the bottom to replace the gear? I have pick-up issues, I have bought the broken gear to replace but can't reach so far down.
I found newer youtube videos on disassembling the hp 6500a plus th-cam.com/video/DiZzmjIfZOE/w-d-xo.html th-cam.com/video/61tgCNJy7l8/w-d-xo.html my HP 6500a plus printer recently stopped working as it would not power on anymore, even with its external ac adapter showing a green light and plugged into any outlet. it seems maybe one of the circuit boards inside the printer is either loose or fried
Thank you for making this much easier than I thought!
You are welcome
Thank you for the help. Got the printer open and found a couple of gears rolling around. Now that I'm positive it's not a paper jam, I'll be doing a little more diagnostic research. This time in the garage with a 20 pound sledge!
After your thorough diagnostics, don't forget to recycle :)
hi thanks so much for the video. I had a bad paper jam and while trying to clear the paper the head moved over and wadded the paper under the head. Now it tells me the head is bad. So i have to take it apart. I may have to go deeper into the disassembly but your video gets me started. 😁
Good luck, let me know you get on.
Thanks a lot!!!
This tutorial helped me disassemble my printer with much ease! I looked for a trick for turning the scanner-plate 90 degrees, but couldn't find it! :)
My printer head was stuck on the right, and i had the blue "C10xxxx" message. After opening it, i removed the colors and the printer head, got them all clean (and also the optic-line), and now the printer works again!
Thanks again :)
@alwaysafix: You are the man. Salute!
I tore it down to find out the exact same problem. At least HP is willing to warranty their products. You just have to run the tier 1 gamut to get someone willing to listen to you and get a manager to actually listen to the words out of your mouth instead of just running the flow charts.
I have a replacement headed my way.
**subscribed**
I appreciate your work.
+Chris Purkett Well done for sticking it to them. Thanks for watching.
Very nice video, thank you, but could you be so kind to tell me how to dismantle the touch display, one side where is "done" and "ok" button is not working.
Thank you so much for the detailed approach to opening this printer without damaging it. Am I able to put power to the unit before I reassemble to see if the ink carriage will move from being stuck all the way to the right? If nothing else I'll remove the heads to transplant into another printer. But I'd like to get this one working as well.
Thanks so much for the tips. Mine was nasty from never getting cleaned. Once I removed the print head and cleaned it with bleach and water then sun dried I also needed to clean the rollers under it as well as the docking chamber - and it was just nasty. In order to do this comfortably I needed to raise the cover to 90 degrees so everything was easy to access. I am back in business again.
+Ab Normal Glad this video helped you out. Thanks for watching.
Top video easy to follow i used gorrilla glue left it overnight using the mirror top tip gota cable tie with glue on to put on shaft then slid gear on to the glue tried moving gear worked perfect put it together next day working fine top man👏👏👍
Glad this video helped, hope you find replacement parts. Good luck!
Great video I have opened up my printer - I do not see why my ink cartridge is still stuck all the way to the right - have not found any paper anywhere - what esle should I check to get it to move?
Thanks for this video. It was very useful. My printer got jammed at the exact same spot yours had run into trouble.
Happy days and congratulations on your fix. Thanks for watching!
this video was extremely helpful, I have the same problem as you do. a small part is broken. I found the pieces and attempted to glue it back together, will find out if it works or not,
Nice video. I took the right side cover off and found that the assembly with the small metal clip had fallen off. still working on it but the gears are by no means striped or worn.
Thank you for this video. Do you know where I can find the wlan modul inside the printer?
I have what I believe is a paper sensor problem. The pickup rollers come down but will not roll when paper is in the tray (getting a load paper message every time). But when I remove the paper, the printer rollers come down and they DO roll. I've cleaned, did all types of resets, including factory restore, so upon speaking with HP (my unit is out of warranty), it appears I may have a sensor problem. (I caused this by pulling a sheet back out of paper tray while it was beginning to print. Note to self: never do this again!). I'm somewhat handy, so I looked at your video and was wondering if you had any advice on locating and repairing or replacing the sensor.
Dear Alwaysafix,
Thanks for a great video. Sadly, in spite of care, I broke one of the covers to the hinges. Do you happen to know where I could look for a replacement?
Thanks, Tim
Tim Parisi Try ebay. Good luck and thanks for watching.
Hi Jon, like Shirley, my feeder mechanism gears seem stripped now too and won't turn the wheels to feed the paper to the next position which leads to other wheels turning and printing. It happened when some sheets got stuck but not far enough to clear them from the back or didn't seem to be. Anyway, I thought I just had to pull them out the front like I have with older hp printers without incident. This time no, and it wouldn't page feed after forcing the stuck paper out the front, indicating I stripped the gears (most likely plastic) or something, that turns the roller. Why is it so delicate with this 6500 model unlike other models i've had. Darn this 6500 model for allowing that problem and say not using metal gears for page feeding instead of plastic gears. Talk about active planned assisted obsolescence.They should know people will get impatient and just try to pull the papers out the front and not the back and should have used metal gears. I can finger force the stalled paper through to the next position and then press ok to continue, and those gears work find and it prints fine then. But that is a nuisance for a multiple line up of pages to print. I can do it and relatively quickly but obviously I shouldn't have to do that. Once again, darn HP on this model!
Very helpful in disassembling my printer that had an ink explosion or something on the inside. I have an unidentified metal clip from the inside assembly and was wondering if you could help identify it.
alwaysafix Thank you for this video. Very helpful also for disassembly of the HP Officejet 6413 printer as well because the covers are held on in a very similar manner. Had I not seen this I would have spent hours trying to get mine apart.
The mechanism you mentioned that has broken appears to me to be a kind of laterally sliding clutch that engages and disengages onto the paper feed roller and, on the 6413 at least, also slides a print head tray forwards and backwards. What exactly this is doing I am not sure. On mine this seems to be either jammed, or the gears are trying to turn when the tray is at the limit of it's travel.
I'm curious to know exactly where you found the jam that broke your printer as I suspect there may be something similar going on in my printer. The white cog that can be seen in your printer at the side seems to have limits to it's travel - 2 or 3 turns in either direction and I don't know if this is how it should be or not.
Thanks again.
Hello, I got a used hp 6500A+. But the screen can not display the text properly. Can you help me figure out what the problem is? Thank you very much!
Thanks for the offer. I have already sourced the parts and made the repair. Maybe somebody else watching this video will get in touch with you.
I have an annoying line that i cannot get rid off on my printouts. Exactly where would i stop? I shouldn't have to break it down as far as you did do i?
the carriage on mine is mechanically stuck in it's parking area on the right. I can only push it to the left a fraction. Something under it is stuck to the bottom of the carriage, hitting some other part preventing further carriage movement to the left. Will removing the top housing as you show cuase me to tear up that part stuck to the bottom of the carriage? What is that part called? Can I spray something between the carriage and the other part to loosen them? What caused this to happen? Leaking ink? This printer was running flawlessly until yesterday. I have only used HP Ink.
This video has been very useful. Thank you!
The mechanism you refer to at the end. This seems to be my problem. When I took it apart it was dislodged from the metal spoke thing and when I put it back on the printer kicks it off again. What is this piece call so i can replace it?
Since you will only be able to find this part used, you will need to use photos and not part names. Good luck!
Hi, Im Hana from Korea and Studying in Germany. This video is awesome. I'd like to make this video in korean someday.
+8841m Much appreciated and thanks for watching. Good luck in your studies.
I need the same gears you need... the little one that actuates the paper feed drive when the printer head is parked all the way to the right. It's impossible to find these parts at the HP site... I might just take the print head out and make it into a fish house... in the pond.
I found your video very informative. I had a carriage jam and after removing the cover I found a piece of plastic, part of the carriage transport gearing, under the printer basket, broken
So I will not repair but have the unit available for parts or whole.
Thanks
Thanks for the video. It appears that I might have to replace the control board in my 6500 because black ink will not print. I've been through 3 sets of new cartridges running the various cleaning cycles as well as replaced the printhead (after trying to flush the original). But still no black printing. Can you think of anything else I might try before replacing the control board?
Bryan Mohr I have the same problem too. Did you find your solution? I have no money to buy another printer.
Thanks and MERRY CHRISTMAS🎄
Thank you, this was very helpful. i have a paper jam message and can't move the carriage. I'm guessing this will lead to it's resolve.
In order to dix a papier jam you dont have to go to these lengths though
@@roxanesvidedressing5886 You must not have read my post too closely. I stated that the problem is actually the carriage being jammed. This video shows me how to get below the carriage to clear what is blocking it. But thank you for trying to help.
@@tadstrange5483 sorry it was late night and couldnt fell asleep. I didnt mean To be harsh n and sense.
Hi, thank you so much for this video. After opening up my printer. I see no paper obstruction inside the ink carrier since the carrier is stuck on the right position of the printer. However, I see some kind of explosive ink inside the carrier. Is that normal? Is it why the carrier won't shift flowly from right to left? Please reply before I think about buying another printer. I've loved this printer since I've had it for six years. Thanks.
N Kapadia I have the same problem too. Did you fix yours?
No,I ended up buying a new printer and tossed this away. It's no use.
N Kapadia thank you for responding,my printer end up in the garbage too.
thanks for the video. Was having perpetual printer head clogs. I cleaned a lot of dried printer ink out of the head cleaning area. Also used a solution to soak and clean my printerheads. Unfortunately my printer wont turn on after re-assembly. Any ideas?
Thanks for the video.
When you say the printer does not turn on, do you get no power indication at all? If this is the case, it sounds like a disconnected or loose cable. Good luck!
I have this exact model at home. and one day out of the blue it stopped working, when I press the power button in doesn't turn on. I checked the cables, the power module... and everything works no problem. but the printer it self doesn't turn on. what do you think the problem might be ? and if there is anything I can do to fix it.
your video was very informative thanks a lot.
Michael Deeb If you check the power supply and that's ok and the printer does not show any signs of powering on, there is nothing much more that you can do. Taking it to HP service would be your next step. Good luck and thanks for watching.
I have this eat printer. When i turn it on , it gives me the message of improper shutdown while I didn't improperly shut it down, I actually turned it off by using the power button. Then it starts to make a really weird noise it doesn't pick up paper at all and doesn't even tell me I need to load I just get the message of general error and number code. When I press ok they tell me to reset the printer and then when I press done it cancels the print and the error message shows up again repeatedly. (which I've tried multiple times) and can't seem to understand what is happening. I've still used it a couple of days ago and it was printing fine..any help? Before I go out and buy a new one...
How do I access the paper feet underneath everything else was great I need to change the paper feed situation
Great video, I have the same problem as cpktxus when I removed the panel on right side, that little Clutch like part fell off and won't stay on the little steel shaft. closer inspection and I notice gear is also cracked. What can I do now?
Thanks again
The only way is to find a replacement gear. It seems to be a common problem with this model. Good luck!
are you familiar with the scanning issues these have? A friend worked on mine and when he finally got the software right, the dam thing would not physically scan the page, so i think the bar is broken maybe? any ideas?
Hi, used your video to get at printer cartridges on an hp office jet 6500 wireless. in case you still need a part or parts, i have the printer intact, except for power cord.
Thanks for the video.
Cal
Much appreciated mate but have since got the parts.
your video showed every thing except how to clean a full waist ink holder . Please place a video or give an explanation. hp6500a . looking forward to your explanation
I am looking for the rear half round assembly that feeds/guides paper from the tray into the printer.
Excellent video. I have a problem where my OfficeJet 6500 E709e not feeding paper from the tray. I wonder if you have any ideas. I would like to be able to fix since I have enjoy this printer for a long time a have plenty of spare ink cartridges. Please advise.
Archibald Hutchinson Hello Archibald, if you hear grinding and can feed 1 page manually, it may be a stripped plastic gear on the feeder. I found 1 video with the proper diagnosis for my printer. I used an epoxy glue on it once and worked fine for a couple of pages. I'm still working on a more permanent fix, i.e. different glue type or... The FIY Video the helped me was by thomas griffin. One suggestion, the use of a mirror is required to glue the gear to the rod. Since other gears and moving parts are in close proximity and the mirror reflection is backwards, practice a few times without glue to get a feel for it. Also, using your fingers move the gear over exposing the teeth on the rod, apply glue with a makeshift applicator, then push the gear back with your finger tips. You will understand after trying yourself a few times. Good luck!
Check for a broken 15 tooth gear on the right side spittoon assembly: h30434.www3.hp.com/t5/Inkjet-Printing/HP-J6480-Officejet-All-In-One-False-Paper-Jam-Broken-Gear/m-p/5758690/Pop_SU#M571405.~
If that is your case, get a replacement gear from another similar printer, or switch the broken one with an identical gear from your printer's ADF scanning pick-up assembly. You can also buy the entire "Clutch Drive Gear Kit for HP OfficeJet 6000 6500 6500A 7000 7110"
All the parts that are removed can be put back together, correct?
Thanks for the video. I too have this model, it's only about 18 months old, but there's now an issue; maybe you can help.
When the actual ink printing begins it seems that the paper being fed isn't in sync with the printing.
When viewing the results a lot of the printed lines, at the top of the page, are on top of each other repeating over and over. All of the lines are bunched up towards the top, and even a half line, showing the printing is ahead of the paper itself.
And towards the bottom end of the page, the printed lines end about 3/4 of the way down.
So, it seems the printing starts too early, gets hung up while still printing, and ends way too early.
Hope you understand.
Thank you,
Giovanni
Maybe your pick-up feed roller is slipping, due to dust/dirt. Try cleaning it first. Good luck!
Do you happen to have disassembly info for an HP OfficeJet 6700? I want to try to take it apart and analyze why the rollers won't feed the paper before I throw it out. We've done all the simplistic solutions like cleaning the rollers, etc. Thanks.
Unfortunately, I don't have the instructions for that model, but Ill make a video if once comes into the workshop.
alwaysafix Thanks so much.
I have one of these that I tried to fix using your video - sadly, it appears the gears to pull the paper through are stripped, as many people have pointed out. Before I trash it, I noted that you said you needed some parts for the one in the video. I'm assuming, given the age of this video, that it's already taken care of, but, if not, I'd be glad to send you whatever you need off it.
How can i fix a Paper Pick-Up Issues - HP Officejet 6500 All-in-One Printer? I think the rollers can get the paper.
HI alwaysafix, i have a out of paper error that comes up even though my printer has paper in it. I cleaned all the rollers on duplexer and inside the printer but still get that error. could it be a sensor thats off inside the printer?
Does anyone have a fix for the “0xc19a0020” ink system failure error? I put in a new print head assembly but error still persists.
This is a difficult to service printer but with good features. Does any know an equivalent model from HP or other manfuacturer supporting multiple page scanning, wifi support etc?
It is Epson or Toshiba
Will these same steps work with the HP Office jet 4622? I keep getting a paper jam error every time I try to print but there is no paper jam error. I followed all the steps for cleaning the inside and everything... can you make a suggestion?
P. R. Mitchell Is the paper feed roller turning when you send a print job?
Hi, I would like to know if the duplexer and paper tray on this printer fits the XP8500
Sorry not sure about that.
I couldn't get past getting the back covers off the hinge lol. I got the initial pop off but they would not come out no matter how much I jimmied it... :/
Thanks a lot! My cartridge was stuck on the right and after opening i was able to release it from the draw that is beneeth it. it is now moving freely. unfortunatly wehn connencting it back I get a general error message with the code 0x61011beb. Any suggestions, Please.....
I appreciate the video. You you take apart EVERYTHING though. i need to replace the 'guts'.
What parts do you need to replace exactly?
Hi alwaysafix! good day!
i just wanna ask if you have a tutorial video on how to fix the stuck carriage? the carriage of my hp officejet 6500 is not moving. his carriage is stuck in the right side.
i will appreciate your help. thank you!
+sweetheart6218 With the printer powered off and unplugged if you shine a torch to the bottom left of the printhead you will see a small plastic catch that holds the printhead in place while it is being cleaned. You might be able to wiggle it and move the printhead manually. Do not force anything as the parts are very easy to break. Good luck!
Hi alwaysafix! I have the same issue as sweethart6218 today. And I can't see the small plastic catch you're talking about. Is it possible to show it somewhere such as I can see what I have to gently wiggle? My 6500A Plus printer suddenly stopped and makes a lot of clacs before telling me there is a paper jam. But no paper jam, just the printhead blocked on the right handside, no way to move it. Thanks to try to help me... even 7 months later!
Hi I watched the video, it is really good, thank you for sharing it, I also have my carriage stuck and I can´t find the "small plastic " that you say in the message above this, could you be more specific? thank you in advance.
I disassembled my printer as shown on the video. Then I found a tiny metal clip that has escaped from its location. And a plastic part like a pendulum with a gearing wheel is not fixed anymore. This is on the bottom right of the printhead. So is that a cause or a consequence of the stuck ? I don't know. But I don't know either where the clip comes from and how to fix it... Any help will be welcome ! Thanks in advance.
My printer HP OJ 6500A will no longer feed paper from the paper tray. I cleaned all the rollers. There is a roller that drops down onto the paper when you initiate a print job and it sounds as if it should feed, but it does not and then I get an out of paper message. I did all the troubleshooting steps in the HP video (reset power, clean rollers, etc). Should I bother with trying to fix this? The printer is four years old. Thanks!
+Lori Rose In your case ,the printer does not pick up the paper ,try to put a mirror size as your hand at the paper tray and under the arm has two wheel,using flashlight direct at the mirror ,you will see the first wheel slip out of the shaft teeth,causing all the wheel not engage to turn,and so the roller two wheel not turn,and so the paper not forward,you try using one drop of supper glue at the shaft teeth,move the first gear to the right back to the shaft teeth and line up with other gears,wait 1/2 hour for the glue dry out complete ,and try test print with the mirror still under the wheel arm to see the all wheels must be turn.Good luck.
+Lori Rose In my opinion if the pick up roller is not turning don't waste your time recycle and purchase a new printer.
+cuong le You are exactly correct, that is just what is happening.
The metal shaft has shallow teeth to engage the center of the plastic drive gear that rotates with it, and it is slipping in one direction and not turning that gear, so it is not turning the rest of the gears that are involved in picking up the paper. In the other direction of rotation, the metal shaft engages the plastic drive gear briefly at the end of the cycle, but it has already missed moving the paper. The center of the plastic drive gear on the metal shaft has doubtless worn a bit with use. The gear train that ends up moving the paper turns easily both ways and is not itself jammed.
I will get some super glue, tap the plastic gear aside to the left to the smooth part of the shaft, put the super glue on the shallow teeth of the shaft, tap the gear back in place to the right to be over the shaft teeth and lined up as you suggested, wait for the super glue to dry and hold the gear, and I think that will do it. Thank you, cuong le!
I have a review for the 6500
WARNING !!!! This printer is the slowest most problematic printer I have ever had the misfortune of being on the operating end of. I've never wanted to smash something so bad ever in my life. it's the company printer and I'd lose my job. but almost every time I operate this printer it is slow and jams or just sits there for minutes at a time just making clicking and roller noises. every time I use this I risk losing my job. The Boss told us he wont buy another HP so hopefully it will break soon and we can replace it with a real printer
Hang in there buddy, when it does eventually break give it a good kick before you recycle it lol
The top sheet feeder makes a squeaking noise when the paper is feeding through. Could you let us know how to resolve this problem. It is very common and also very annoying. Thanks.
I see ink all over the inside ot the printer. Top is off so how can I address this issue
i have this printer and have the issue of the printhead not cleaning itself properly i clean the printhead and the first picture comes out fine but after the first image all others have color streaks on them anyway to fix this ?
maybe replacing the sponge there if so how
I think the streaks could be a defective cartridge, try replacing. Are you using original inks? Good luck!
ya i am using original ink all are brand new aswell
Rayner Rodrigues I've come across brand new inks that are defective out of the pack. I still believe it is a problem with one of the cartridges.
I buy the original HP ink for the 6500a plus either from local Officedepot or Staples stores in my area (and never online) and I usually get working cartridges. any new HP inks that turned out to be defective are rare for me.
Thanks for your useful video, I am looking for the same gearing machanism. Do you know how its called? where I could buy it?
I found it very difficult to find. Your best chance is to find it from a used printer. Try your local recycle center. Good luck!
Do you have a video on removing the bottom part of HP6500A Plus? I have pickup issues that none if regular fixes do not work. Printer makes a lot of noise when it tries to pick up paper. I think some gears are stripped in the bottom paper feed roller. That is what I need to get apart. Any help appreciated.
Hi Gary did you ever figure this out I am having the same problem and trying to figure out the best way to remove it to get the bottom. My printer works other than that. It is the first little gear in the front where paper feeds in. As soon as paper is in there it does not pick it up. Did you ever figure out how to get to that part. Ours is out of warranty and hubby is technical so we are trying to save a bunch of money fixing ourselves. Please message me or if anyone has had this problem has fixed it by there selves please message me so we can get it fixed.
no I have not
Thanks
Jazzy P Finley threw mine out, saved power cord, ink and heads.
well, here i am in 2018 with the same pickup roller problem..
Hey guy, i enjoyed this video its amazing. But i want ur help.
May u take some photos in that area (2:50)?. My printers is fell down and its making some louder noise on that area. I need to compare that area with my printer are, to see if i can put everything on the place? Thx
Sorry mate, that printer has already been returned to the customer.
ok. Thnx for the reply. I will try to fix by my own xD
HI
Can You tell me if there is any CMOS battery installet in office jet 6500 or 6500a? i want to reset the battery but i can not find the location??
asme koyi Yes there is a battery in your printer, it is required to retain user settings. It's on the pcb where your power supply connects and it's quite difficult to get to. Good luck!
i found the battery and i did as you showed in the video,but unfortunately no luck still i have problem with recognizng the cartridges ,
asme koyi have you tried other catridges, ive seen them faulty out of the pack.
Hello my touch control panel isn't working correctly. The OK button doesn't work and it keeps saying it needs to do maintenance and if I cancel then I need to confirm to do it at a later date. The other buttons work though. Sadly it means I can't copy or anything. What do u suggest?
This printer has 3 types of resets. Start with the partial reset being keys # and 3 together, plug power cable in wait for black screen then release keys. Good luck!
alwaysafix Hi still having problems with my buttons on control panel. They don't respond when pushed? You said there are 3 resets, please can you advise of the other two? thanks
@Redz Dance: from this site
www.dubaria.com/3-different-ways-reset-hp-officejet-6500-one-printer/
press keys # and 6 for semi-reset
press keys # and 9 for full reset
Hi - I have a 6500 that does not pick up the print paper from the main tray. from what I read it is probably the internal sheet feeder - Do I need to disassemble the whole printer to get to this part (I can see it through the tray. If So, can you post a video on replacing this part? (I have an extra printer that died- so I can get the parts).
Is the pick up roller spinning when it tries to load the paper?
alwaysafix I have this issue too and , no for me the pick up roller is not spinning. What can I do?
alwaysafix
in my case it is spinning
Shirley Khamani If the roller is spinning, then you need to clean the roller first, because maybe its dusty. After cleaning apply a dab of WD-40 oil. Good luck!
jon broder If the pick up roller is not spinning, then some of the gearing is damaged, making this a very difficult near to impossible repair. You might need to start looking at a new replacement printer.
Comment modifier l'encre ladans s'il vous plaît
have a problem with mine the paper will not feed in the printer
Hello my hp ink cartridge is stuck on the right side, I was able to pull out a small piece of paper, but it still says jam, please help
Have you tried removing the door at the back of the printer, to access paper that might be jammed?
How do I remove the door from the back printer??
Cocs Puga If your printer is the exact same model as the one in the video, it is the purple release button, and you will also find instructions on the back of the printer (four illustrated steps).
@Mc Pat Is the roller that pulls the paper turning?
I'm not getting any power it won't even power up
William Toney First step is to test the power supply with a multi meter to see if you're getting voltage.
Great video-thanks. Found the 060110 error linked to drip/squeegy tray not moving back. Upon removing the rear horse leg part over main shaft (the one not present @5:03 in video) , removed metal retainer clip and narrow black gear.The gear is cracked from center out increasing the gap between 2 teeth and limiting the gear rotation to less than one revolution. Looking for new gear anyone.
Does any one know the model number of an equivalent printer now in the market please. That is multipage scan, wifi fax etc.
como faço os chips reconhecerem com cheios na officejet 6500 não reconhece e não imprimem oque eu faço?
I can fax out but I can't receive!! Pls help me
Thx
Julie
Hello. My printer do not print. And my printer would not take the paper. I tried to clean the ink compartment but it did not get it to print. What should I do?
Shaniqua Foy Please tell me if the pick up roller that sits on top of the paper is turning, when it tries to pull the paper.
@rrrogster The top feeders on those models are problematic. If you are faxing or copying one page I suggest doing it from the glass. Good luck!
Hi
I have a problem in the papers copied to the printer, a line appears in the paper that is copied. Do you have a solution to this problem.
Thanks
Eng.Mustafa AL.Shareef If the glass is clean it means your scanner unit is faulty and would need replacing. Good luck!
Thanks for your clear, helpful video
Can you please tell me where the wifi card is located?
Hast du eine Antwort erhalten? Ich suche auch das WiFi modul
Do you have a video for J6480 series?
Not at the moment. What problem are you having?
hey bro, what size of Allen wrench u using?
I used a size torx 10 screwdriver. Good luck!
Glad I helped you to solve your problem.
Bom dia estou precisando da sequência do vídeo parte do vídeo que você tira o sistema de limpeza dos cartuchos, a bomba de sucção com as mangueiras, você poderia me ajudar?
How to replace the roller on a 6500A E-710n
Elba Hernandez This printer has since been returned to the customer. I suggest finding a video on that particular repair for your model. Good luck!
HP OfficeJet 7500A error code B848DB90? Help mi
@Randy Robinson, The only way to find this part is from a used printer from the same model. Good luck!
The right side didn't come off for me unless I released two clips on the bottom.
what is it you need. I am selling the parts on ebay.
thanks for your help.
Thanks for your reply, but I already managed to find what I needed. Thanks very much.
Thank you
welcome
Merci beaucoup
After all this it gives me an ink system fail combo with general fail
Im back I found a printer on ebay for a parts machine... now I have 2 HPs (Higher Piles) 2 piles of junk!
+Randy Robinson Some people buy jigsaw puzzles some people buy printer puzzles lol. Let's hope you get get one good working printer out of that pile. Good luck!
This is the same problem I had with my HP 6500 printer. The gear inside the clutch assembly cracked and was no longer able to grasp the gears.I tried gluing it, but it just wouldn't hold onto the gear. You could try to find the gear itself and try replacing it that way, but I found that the gear was on way too tight to try it that way. I tore my printer down to the bottom and replaced the whole clutch. I found it on Ebay. I looked in the US but couldn't find one. I found the whole clutch gear in China. It was $18-19 (Best offer submitted). There was only one listing on Ebay. www.ebay.com/itm/Clutch-Drive-Gear-Kit-for-HP-OfficeJet-6000-6500-6500A-7000-7110-Printer-Parts-/182066425074?hash=item2a64012cf2 I hope this helps someone.
How did you manage to reach at the bottom to replace the gear? I have pick-up issues, I have bought the broken gear to replace but can't reach so far down.
Thanks a lot!
Sorry my keyboard has issues
thank you bro
HI Disassemble a HP 7610 PRINTER PLEASE
Iru Iru I will do if one comes into the workshop. Thanks for watching.
TANK YOU
I found newer youtube videos on disassembling the hp 6500a plus
th-cam.com/video/DiZzmjIfZOE/w-d-xo.html
th-cam.com/video/61tgCNJy7l8/w-d-xo.html
my HP 6500a plus printer recently stopped working as it would not power on anymore, even with its external ac adapter showing a green light and plugged into any outlet. it seems maybe one of the circuit boards inside the printer is either loose or fried
nice videos
Much appreciated and thanks for watching.
good
+Mohamad Hgazy Thanks for watching.