A Very Bad, No Good Frontier Airlines Review - Nightmare in Las Vegas!
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- เผยแพร่เมื่อ 19 พ.ค. 2022
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My only comment and main lesson which I really already knew is NEVER FLY FRONTIER AIRLINES.
The only way I would ever fly frontier is if:
1. All the airlines have gone out of bussiness.
2. All the cars, buses and trains are non-operational in the entire earth.
3. I cannot walk anymore.
4. Free.
If all those things happen, I will fly frontier.
Best comment ever.
Over booking should be against the law
@williemarshall2509 yes it should! 😮🙀👏BINGO!!! :) 👍 High Five👋 finally someone had the common sense to figure that out! This comment is 100% true
1. Always, ALWAYS check in the SECOND that the check in opens. The last to check in is gonna be the first one booted.
2. Don’t fly Frontier unless you’re ok with delays. If you need to get to your destination on time, pay more with another airline.
3. If you don’t care about delays, you can potentially make money by flying with them. A friend took a flight to Orlando for $38 and on the return trip, they asked for volunteers to come off. He took the offer for a $1k voucher and flew back home a few hours later than scheduled. He booked a bunch of weekend flights off that voucher.
Not bad !!! That's like a life hack 😂
You probably should’ve checked in and avoided this whole situation. That’s still messed up that happened to you. I usually check in right when i’m able to 24 hours before the flight.
I usually do, too, but never heard last to check in is first kicked off!
@@ProudMoney American did this to me once so ever since then I make sure I check in as soon as I’m able to
Frontier is the worst! I volunteered to stay in Vegas for a later flight on Southwest and got $1k in vouchers on Sunday. I'm surprised they were not willing to pay for your hotel and food since THEY kicked you off and they were only giving you enough money to purchase new tickets on Southwest! That's extremely poor customer service in my opinion.
If a movie theater sold more tickets than they had seats people would riot, if a restaurant made people pre-pay and then told some customers they wouldn't get food until tomorrow people would fight the staff and loot the store. If you paid a lawyer to defend you on your various assault and vandalism charges from the theater and restaurant episodes and they told you they had another defendant so you were on your own for trial, but they would handle the appeal they would be disbarred. Why are airlines allowed to fraudulently sell tickets they know they cannot honor?
If I had 76K followers on YT I would be tweeting to Frontier and live streaming from the terminal telling everyone to avoid Frontier in Vegas.
Frontier is the worst airline. If you have a bad experience you can file an oficial complaint with the Department of Transportation
DO NOT USE FRONTIER AIRLINES ANY MORE.
Glad y'all didn't end up stranded. I rarely fly so I can't weigh in on the situation but hopefully you just take this as a learning lesson and move accordingly in the future. Great content as always, thanks Adam!!
Frontier was wrong for not telling you before they checked your bags in. But airlines should not being able to purposely overbook flights
Thank you for sharing Adam ✈️🤯
100% on the airline for overbooking their flight. You feel pain due to their greed.
Frontier is officially garbage, if the flight is sold out they should just mark it as sold out.
I don't fly Frontier or Spirit. Cheap airlines give cheap service. I fly Delta most of the time, they check me in automatically.
I live in the DFW area. American Airlines always do this, so do other airlines. They gamble with their seats, hoping people don’t show up. But, they end up losing a lot of money in the form of credits. lol..
It spreads a lot of ill will, though, especially if you are bumped and there is no next flight available in the near future.
Damn I didn’t know AmEx had checkin restrictions in the centurion lounge. F- that. Paying a $700 AF card & cant even use the benefit when you need it. 🤦🏻♂️. Southwest saved the day!
3/7/23- Frontier left 15 of us at MCO standing at the gate with the plane sitting there. Let me say we were there on time and we were 6 different groups. we didn’t know each other until we had to bond for 12 hours at the airport Frontier left us at. Never again. Cheap is not best
Whoa, I can feel that fire! You're totally justified in your anger, but I also appreciated your introspection concerning whether you should've checked-in in advance. Good advice and review in general. The Amex lounge treatment was disappointing. Makes me wonder if the Platinum is worth keeping.
This really reinforced my instincts that this airline is lackluster on service.
I usually check-in 12-24 hours before the flight when it's available for check-in. I didn't realize you may not have a seat if you don't do that. I think that might be most airlines, not just Frontier. I will remember this and never forget to check in early. Thanks for the vid.
If I buy a ticket, I expect to get on the plane. Not YOUR fault the airline oversold the flight.
Thank You!
My nightmare was in LV too. Me and my 12 yr old grandson were supposed to leave at 1:00 pm. At 11 am, after I had already checked my luggage, I get a text telling me the flight is delayed, so we’ll miss our connection in Denver. Frontier’s solution was for us to spend 18 years in the airport and leave at 6 am. The line at the ticket counter was 55 people long and they only had two people working, so by the time I got through the line, our luggage was already gone to Denver without us. I had to pay $600 to Delta to get us home. NEVER AGAIN!
Mistake #1 - you flew with Frontier. Mistake -#2-100, see mistake #1. I'd rather walk then fly Frontier or Spirit. And Yessir, you should have known that. Yes, you have the right to be angry, but bare some responsibility for even considering Frontier. 🤷
Always love your content. What I will say is that this is like the 5th horror story I've heard about Frontier just this week (friends and I were trying to get to Orlando and that was a DISASTER). They seem to only work best if you are flying into or out of Denver. Definitely think you were justified to feel that way.
That nice calm voice that keeps people under control 😂😂😂😂 I was having a bad day till I heard that
Wow! What a long day. I always feel like the airlines could do more, and I feel lije Amex could have made an exception as well. Glad you made it home. Thanks for the video.
Here is where the guy screwed-up. He should of downloaded the Frontier app before his trip and checked-in using the app. It's pretty simple and probably stating the obvious you have your electronic boarding pass as well.
Yes. I always check in asap if I don't have a reserved seat (I fly spirit so I let them place me where ever) so I don't get bumped.
I've experienced similar nightmares with U.S. based airlines. I highly recommend for people to file complaints via the Department of Transportation (DOT) using their air consumer protection form.
It actually works well and the airlines pay attention to the DOT.
I think this is mostly on you! Overbooking is done all the time by all airlines, except for JetBlue. We all benefit from overbooking because it lowers prices across the board. They overbook because they know that not everyone booked will show up for the flight. By selling more tickets than available seats, the airlines can sell them cheaper overall. Every once in a while more people show up than they're expecting. They actually have data on every flight about this. Some flights are not overbooked because they know that everyone booked is likely to show up. Likewise, some are way overbooked because history tells them that the no show number is likely to be high.
It sounds like Frontier treated you right with compensation. And even by making your own way home, you got home 18 hours later and pocketed several hundred dollars.
Travel doesn't always go as planned. This is one example. I have flown all over the world on many different airlines. If I would write off an airline every time something didn't click perfectly, my choices would be very limited!
Do we really all benefit from overbooking by getting lower prices? Is there any data to back that up. After paying for my tickets to get home, i did not make any money at all because part of the compensation was the money i had already paid to Frontier and the rest went to Southwest.
@@ProudMoney Go find an article on the economics of overbooking. It indeed benefits us overall, although we do tend to get upset when we are involuntarily denied boarding!
I'm sorry, but I've got to put this one on you. Overbooking is standard practice and one way to avoid it (or significantly increase your chances of not being bumped) is to check-in as soon as check-in opens, generally 24 hours prior to the flight. First come first served, unfortunately. And, I know you're aware of this. Sometimes life gets in the way. But, as much as it sucks, Frontier really didn't do anything out of the ordinary and they did compensate you decently.
I am surprised at the number of people that think overbooking is ok and that not racing to check in before others means you deserve the poor treatment.
@@ProudMoney I never said I thought it was OK, I simply stated that this is how the airlines do it. You yourself said that you probably should have checked in sooner. If it didn't happen to you it would have been someone else. This time it unfortunately happened to you and I'm sorry that it did. My family and I (wife and child) were forced to stay in Hawaii a couple of years ago because of delay issues, etc. and we were forced to shell out hundreds of dollars for a hotel, transportation and food. The airline reimbursed a portion of it weeks later but only because I asked. It's just how travel has become these days.
Ben Hedges just melted down on his audience. Hope they find their way here.
Haha, I think he will be OK. Appreciate the support, though 🙂
😂😂 best video ever… You bonded with your son, you both will crack up about it in a few months. I’m dying picturing you trying to get in to the centurion lounge. Thanks for sharing! Ps. Did don’t think you would be the Frontier type of client…
Frontier would never be my first choice but sometimes you hold your nose and dive in based on the choices available to you.
At the end of the day if you checked in early, that would have just meant someone else would have been bumped. So either way it's all on the airlines for overselling tickets. Yeah maybe you personally could have avoided the situation by checking in early, but then the problem would still occur for someone else. So the fault is all on the airlines.
My trip back from vegas frontier provided no refreshment service but they DID remember to go around trying to pick up trash later and had that dumb look of "oops we did do drink service ". Done with frontier hello delta
Would this be a good opportunity to use travel protection from a credit card?
Not sure it would have given me anything more than the compensation i got, but i do need to look into that for the future.
First and last time I flew Frontier was in 2016. From Phx to Denver bags delayed 2 WHOLE hours going to Denver. Delayed 1 hour coming back to Phx mind you the flight back to Phx we landed at 10 pm and there was only 2 other flights there.
Frontier airlines does this all the time in the NY airports,they are #1 with cancelled flights on a regular basis!! They offer $49.00 flights to Florida from NY Stewart airport in Newburgh NY!! Can't expect much for$49.00
What a joke of and airline!! Good luck 🤞🤞
Just went to PR from Hartford on Frontier. I found the service fine. Was delayed 4 hours leaving PR. My gripe is all the fees. But then again I didn't do my homework about their nickel and dime fare structures....complicated and annoying. However I doubt delays and airport related problems are any one airline's doing.
My mom was stranded by Spirit airlines in Vegas, and basically did a Home Alone to get back home
I live 2.5 hours south of Las Vegas. Love Zion National Park, we try to go at least every 2-3 years.
Beautiful there, would like to go again at some point.
Why does anyone fly this airline ..... ever ????? It is an absolute nightmare. I tried once to fly with them, I WOULD RATHER WALK. Don't ever fly it.
They are a hugely profitable airline with a smart business plan. It is hard to make up for idiots that don’t understand basic life skills.
What card did you book on? Isn't this the prime case for trip cancellation insurance
Not sure it qualifies but anyway I was compensated and they would have flown me home eventually. not sure i would have gotten anything more than i did.
Dude! That's was totally your fault for not checking in. YOU can't use a discount airline and expect premium service. Why would you think you could use your priviledge to use the Amex lounge when it was closed.
I checked in and had also checked my luggage. Made no difference at all! Stuck in the LV airport for 18 hours at the airport with a 12 yr old because they delayed our flight making us miss our connection.
why didn't you use your Chase CSR or similar? and use the cancelled flight benefits? As a credit card expert reviewer, I would think you would know this?
Travel insurance isn't going to cover you if the airline has compensated you. It wasn't about the money, it was about getting home! And the flight was not canceled, I just wasn't allowed on it!
Was just buying plane tickets to vegas and ignored the cheaper prices on Spirit and Frontier for this very reason. If you are ever in Europe, don't fly Ryan Air. They charged us 150 euro a person just to print our tickets at the airport. These low cost airlines get money out of you one way or another. Sorry for the pain.
I've flown with Frontier a few times recently. I liked them. Basic, cheap, not delayed like other airlines. My only complaint is one gate agent was pissy. It was on a Monday morning at 7am so I felt her pain.
Is it at Denver?
@@RandomRads there or stl. Don't remember
I don’t think it’s your fault. I’ve always had a great experience with frontier but I never booked them unless they have at least 1 flight a day for my itinerary. This could happen with any airline but at least if it happened with Delta American or United they have agreements with each other and you would get home faster but with Frontier, Southwest and Spirit you’re kind of screwed. Chase sapphire preferred offers $500 a day trip delay but I’m not sure if it would cover this since you got the check. I had a trip delay claim (for a different reason) recently with Allianz travel insurance and they only cover $200/day for trip delay. When I made the claim they specifically asked if I had received any other reimbursement.
Yep that would be frustrating. And the 4x face value of the ticket is such a "cheap" penalty for the airline to pay, that it doesn't encourage them to do anything different. They can just cut you a check and tell you to go away.
yep
I'm still new to the travel game but wouldn't trip delay insurance etc cover this inconvenience? I'm curious cause I'd like to know as well...
not sure it qualifies, especially since i was compensated.
@@ProudMoney maybe that just goes to show these travel protections aren't worth much.
Well, ultimately if you want to be on the plane and you are not on the plane, any compensation isn't going to feel like enough.
They shouldn't overbook flights but I was told they could sell 100 seats and if only 10 people show up that is all the airline is paid for...true or not
PayPal released their card to new applicants, at least today. 100 dollar sign on bonus with 500 spend.
When you pay for a product or service you expect to have that product/service I can honestly understand your frustration and about the lounge access with Amex I had a situation very similar and the awesome lady did help me get in a 2 hours before they should actually let me in but I explained my situation
I think the lesson is pay the extra money to fly Southwest, Delta, or any airline other than Frontier in the first place (or Spirit which does the same things)
Except that those airlines are triple the price of Frontier right now.
@@sincere355 Are they though once you add on the extra fees they charge for everything you would get on another airline? Plus that doesn’t even get into the ULCCs horrendous record of being late or canceled. They usually fly at lower frequency than the bigger airlines, so as Adam discovered, if you get bumped, or the flight is canceled, it could be days later before you fly.
@@MetroJet2000 On our trip upcoming even with all the extra fees Frontier was $460 cheaper PER TICKET. For 4 people going that is $1840 cheaper. Some people may willingly pay an extra $1800 to fly a better airline, but others may need to save that money to actually be able to have money left in the budget to do other things or even be able to afford to go at all. I think it widely depends. Great if you can always afford the pricier airlines, but not everyone can.
Cool, i go to Vegas all the time.. how long of a drive is it to Zion? and is it worth it?.. wow so never book with Frontier Airlines .. got it..
Zion is maybe 2.5 to 3 hours if you drive direct from Vegas.
I got bumped off by southwest despite having checked in way ahead, and at that time they told me the earlier you check in the more likely you get bumped off. Luckily that was my home airport so I had no problem just going home for that night. I only got $200 of vulture which is similar to what I paid for. Knowing that they supposed to pay you 4x in check makes me feel I was sooo ripped off … btw, in this case, would you be better off if you use your trip delay insurance instead ?
Interesting. I don't think trip delay insurance would have paid me anything more than what i got, i might want to investigate that though in case it ever happens again.
I flew Frontier for my honeymoon and will absolutely never again fly them again and will share my opinion every chance I get. We paid extra for the seats up front, priority checkin, included bags, drinks etc. First strike was the priority line - with 5 people - taking as long as the regular line - with 22 people. Yes, I counted. Yes, the guy walking in front of me walking over to the regular line got to the desk before I did.
Second strike was asking for a Coke. Lady told me how much it would be and I stated that our seats included a drink. She said nearly with a smile on her face that they don't do that anymore and then moved on to the next person.
All in all, seven strikes on our round trip so ****** them!! I wrote the CEO and literally will never fly them again. Such a shame as they were my favorite airline two decades ago.
You are right to be angry. Frontier was wrong. They should have told you you were identified to be bumped at the time you checked in, so you had the option to make other arrangements. They took away that option from you. I will never fly Frontier.
Sorry this happened to you, Adam. I will never fly a budget airline. Coming out of ATL, Delta pretty much flies everywhere from here. I will just pay extra to not deal with the headache. You should take about 10% of the blame. Coming from Vegas, ultra budget airlines are a “gamble”. Good to at least see Frontier gave you $1100.
Adam, I'd take the strategy of a strongly worded account in letter form, sent certified to Frontier AND Amex Corporate. They know where to find you, and there should be an appropriate and timely response imo.
I decided on a video instead 🙂
Even when I’m overseas I try not to fly on a “discount” airline…discount prices also mean free headaches.
I don't think it was at all your fault,.....that's ridiculous that you would have to check-in to reserve a seat on a flight that you had already paid for I'm full. But that "trible-the-purchase-price",......SWEET.
Wait… why did you have to wait 2 days to fly back? Why not just book with another airline?
I've never flown Frontier, but Spirit is awful. Almost every flight I've flown was delayed. I've sworn off budget airlines because of those experiences with Spirit.
I was in Vegas in October, went to Zion, Grand Canyon, Bryce Canyon, and Antelope Canyon too!
Definitely not wrong. Airlines should not be able to overbook flights like that. And then not informing you about it when u got the boarding pass so you wouldn’t check your bags! Ticket agent probably knew and didn’t want to deal w a disgruntled passenger and sent you to deal w gate agents. And yes great that they compensate x3 but the loss of time and inconvenience overshadows. I feel bad for people that don’t have credit cards or extra money to book a flight w a different airline when this happens.
Years back I was on a flight via AA from LGA with connections in BOS and DTW with a destination of AZO. ( rough already.) At BOS they missed the connection and the result was 10 hrs as a stand-by. Probably got issued 5-6 tickets in that time only to be told I couldn't get on the plane. The last 2 gates, the agent said to run over to a gate about 75 ft away and the agent at the second gate was the guy who put me on standby at the start. Agitated, he said "You should've been here 10 mins ago, there are no seats." All the patience drained out of me. I'm not proud, but I lost my temper saying how the ticket has been printed less than 30 seconds ago HOW could I get there sooner? Something, something "I'm never flying this airline again." Idk what happened but suddenly a seat was available. After that I took note that every single flight I'd ever had with AA was delayed. I have never flown AA again, they are probably better now, but I just can't.
Your story would likely make me never fly Frontier again. Should you have checked in, probably but they sold a product twice. As far as the lounge changes, I think you just caught them at a time when they are taking a lot of heat for their recent changes. Glad you got home and had a good time it looks like on vacation.
Every airline has its horror stories I guess, but yeah i will think twice before dealing with Frontier again.
As a airline employee, every airline does this and it is very rare that they actually need to kick people off. If they didn’t do this then 95% of flights would leave with a ton of seats empty. It is unfortunate bet it would happen with any airline.
I’m not a Frontier fan at all, but I will say that mistakes were made on your part which also made things worse. (I’ve done something similar myself)
Also, I’m also on the side of Amex on this one…especially at the Las Vegas centurion. That lounge gets ridiculously busy. Those rules are to prevent people from camping out so that others might get to use the lounge. Trying to get in at 5 am for a flight that’s not until 12:45? Nope. Show up 3 hours before like everyone else has to.
Thank you though for posting this video. Perhaps this will help others not make the same mistakes.
Why is this process legal?
As soon as you got that check you should have left the airport and got a motel and sleep and head back to the airport that’s about $300 but you don’t pay for quality with frontier and spirit and you definitely wasn’t sleeping on that terrible frontier flight seats 😂
I'm looking for a travel card and I'm wondering is there's any that would have insurance that or services that would cover or help in a situation like yours. A video about this would be cool ;P
Chase Sapphire has insurance for travel
That's why I am never going to fly with frontier or spirit anytime, I whould rather pay more for a flight that I know I will have no problems with
They canceled my flight 10 hrs before departure. Bad bad bad experience
I lost over 1000 dollars in a weekend through 4 different flights being booked & rebooked & they wouldn’t refund my money because I didn’t choose “Priority” before I processed the tickets. I’ll avoid them now like the plague.
That's from Frontier?
@@ProudMoney yes sir!
Blame is mostly on you IMO. If you didn’t check in, they probably gave your seat to someone else thinking you were a no show.
If you wanted a seat on a fully booked flight, found out they departed with an empty seat saved for someone that bought a ticket that didn’t check in, you’d probably be pretty mad.
They don't just give your seat to someone else unless you don't show up at all. what they do is sell more tickets than seats and hope a few don't show up.
@@ProudMoney true, but I also don’t think it’s a coincidence that the two people that didn’t check in got booted.
@@Immacu1ate That's not true, or else they would not even given have given Adam and his son a boarding pass to get thru security. If Adam and his son missed the cut off to check bags, they would not have gotten boarding passes. Frontier premeditatedly oversold the flight.
Being last to check in is not a stated policy when deciding who to kick off when they oversell, so it should not be the standard used. But, live and learn, I won't make that mistake again (or fly Frontier again).
@@ProudMoney do you even know if you were the last people to check in? Circumstantialy it looks that way, but without Frontier telling you that exactly, you wouldn't know.
I used frontier it was not bad they did chance my flight 12 hours before thanks god my wife look at her emails the positve outcome it was change to a direct flight😊
This is a situation where travel insurance from say a card like the CSP/CSR would have come in handy.
- first thing I thought of! The main reason i have the CSP.
Travel insurance compensates you but doesn't get you home any faster. We got compensated by Frontier, so i don't know that insurance would have done anything. Actually I did book with Chase Sapphire Preferred.
I love story time
This one was a little cathartic.
It’s your fault brother.
How so? Nowhere does Frontier say that last to check in is first to get bumped. Surprised at the number of comments here that think overbooking is ok and the victim brought it on themselves.
Bro I swear some of y’all will bitch about an airline not offering y’all free peanuts and claim “it was a nightmare” lol
Y’all need to understand that these super cheap flights are not like Burger King where you can have it your way..the savings are there IF you do your due diligence.
Like I tell my friends - “ Go pay $800 for AA then”
D*mb a$s, the point is you paid for the seat, they still treat you like you flying on stand by.
Nope, I fly with miles and avoid all of it 😂
I call Frontier Airlines Mickey Mouse Airlines.
@davidperry4013 Yessir 😮😂High Five 👋
Lesson-1: Trip interruption insurance would have been helpful!
Not in this case, since he already got compensated by the airline.
@@RemcoAlexanderPhD if he HAD HAD. Then would have NOT needed to settle the deal. Isn’t it?
For me the Lesson is to purchase tickets using card WITH that feature.
Not sure how any insurance helps in this instance. i got compensated but what i really wanted was to get home. And actually did book with Chase Sapphire Preferred.
@@ProudMoney I called Chase and learned that in this case you are NOT covered! I think you can research and make a video for this topic based on your own experience.
To me, not your fault unless they put a disclaimer on your confirmation stating that they have a right to bump you off an oversold flight if you're the last to check in. I would escalate this issue to Frontier executives.. Send a thorough complaint letter, via certified mail, to the CEO and cc everyone below him/her that you can find. They'll make it better. Just have to feel angry enough and be willing to take the time to write the letter. Worked for me with a horrible situation with Delta. I will never fly Frontier.
If you book after reading all the reviews and end up stuck. You have to accept some accountability. But yes, it's the airline fault
First off, who the hell flies frontier?!
Second of all?
@@ProudMoney second of all, see first of all. Lol.
But also, airlines should have to pay penalties for selling seats they don't have
@@cherenymadison3554 kind of sounds like wall-street in here😁😁selling something they don't have and making trillions😂
It's just funny how some other TH-camrs are saying unlimited is better than the flex like how are yall serious? Unlimited only gives 1.50 compared to the 1 but the bonus categories are miles better than the 1.5 knowing that most people don't have only one card.
Checking in online for a flight seems like a bad idea. I'd be like first come first served! And Amex messed up.
Right, if it is first come, first serve, well then make that obvious. I'll know next time, though there probably won't be a next time wirh Frontier.
@@ProudMoney They all do it G. Just sayin.
Yes, you do bears some of the blame by not checking in. And really that’s exactly what they want you to do not check in so more people could be added to the flight to ensure a profit for that trip. But if you didn’t know this, then you should not be held accountable all the way. But frontier should’ve explained that ticket when it was given to you. They are part to blame also. It’s amazing how these plane tickets are increasing and prices. The best way to stop the increase is for this country to start having real high speed trains. Like mag lifts.
Couldn't you deposit it to a CO-OP branch into your credit union account? Then again the hold time on the check may add up.
Don't understand why there are not within walking distance of almost all airports, hotels.
Friends don't let friends fly Frontier, Southwest (who did help you), Spirit and Allegiant. That said...that situation you encountered is common and common especially in LAS. You are more than justified to feel the way you did. Should you shoulder some of the blame, I don't think so. Sure you can check in on your phone and do so 24 hours out, maybe you should have, but you checked in before check in closed, so you were well within your right there. The counter should have let you know so that you had some advance knowledge, but communication on oversold flights isn't all that great.
I was on a ORD-LAS flight that canceled due to LA Center being down. The next flight I could get on was only 6 hours away, so I slept at ORD and like you, only got 15 or so minutes of sleep. I will always go to a hotel if that is an option.
Nonstop is great, but if they only operated every couple of days a layover, especially with a lounge, will give you a bit more on the options should something happen with your originally booked flight.
I believe that airlines like Frontier and Spirit, are the reason they developed terms like "flightmare". My trip to Denver caused more than discontentment. I booked a flight for Thursday Oct. 6 at 2pm. Over the next month before my trip, the departure times changed at least 5 times. I had to scramble to reschedule my dialysis treatment. The flight left at 5:45 am, which left me no time to grab breakfast and then on the plane, all they had to offer was Brownie M& M's and coffee. I feel bad for the people who may have been diabetic; having to endure a 4 hour flight without something to eat. Remember this flight left at 5:,45. No restaurants are open and even if I had brought food from home, security doesn't allow you to bring it through. I realize that these are ultra low cost carriers but really? You can't offer muffins or breakfast sandwiches? The seats were cramped. If you reclined, you were literally in the lap of the person behind you. The flight attendants were friendly and tried to make the most of what they knew was a bad situation. But I will not fly them again. Another issue with me, was the fact that you can only book , confirm and check in online. I grew up in the 70's, many people of my generation and the generations before, did not have smartphones and technological devices. Learning to use these things and to master the internet, is confusing, if not impossible. Technology has it's place, but make allowances for people who don't have access to the internet or have trouble using it. There was a time when you went to a travel agent or showed up at the airport ticket counter to get a reservation. Is that too much to ask? By the time I finally got on the plane, my stress level was super high. I'm going back to Southwest, Delta or United. I may have to spend more but at least I won't have the aggravation . I wish the "old" Frontier could come back.
You went to the cat houses didn't you?
This is crazy 😳🤪 PM ✅. You and your son, was having a swell time and then this. You have the right about being pissed 😡. But we are adults. The responsibility, is always on self first hand. But on the other hand when you don't know, you don't ‼️Either way you still gonna get mad 😡🤬💢. This was a valuable lesson for you. But for me as well. I'm going to keep this video in my all me page for a reference. I'm going to Dominican Republic, around my birthday 💯. I'll have an 👁️ out for the misunfortuante 👍
Me personally I`d write a strongly worded letter to the White Star Lines. Wait that`s the movie Titanic. Actually me being a smartass, I would have pulled out my phone said look here, this is me, I have 71.6 k subscribers. I will make a video about this ordeal and not for the better either. So I guess you handled it a bit better than I would. Although, I would have stuck my tongue out at them while being led away in handcuffs. Reiterates why I don`t fly, and don`t want AMEX.
Should not have taken Frontier. You are not the problem. The way how they conduct business is.
I think airlines should stop overselling seats! I also think the Frontier agent was very condescending and off her rocker to blame things on you! But to be fair, this is the way many corporations across many industries treat their customers these days. You were taking a red eye flight, so the last one of the day. Was there a warning that they oversold seats and would have to leave some passengers at the airport? I doubt it. But if there was, then how are you supposed to book another flight? Typically a red eye is almost empty and it's one of the best bets for actually getting flown to where they agree to fly you. The other best bet is that flight around 4:45 to 5:30 am. So it's likely they oversold flights during the most popular times, so not likely you would have gotten an earlier flight. Also they expect you to have a crystal ball or be a mind reader to know that no one wants to give up their seat for compensation! I mean typically you will see some seniors or a young family on a tight budget very happy to get another flight for a bit of delay. But there is no guarantee. Also this happened to me on United once. They offered a substantial amount to passengers willing to give up their seats. And a family of 5 and some seniors were very happy. But still not enough room. So we were driven to a hotel by a shuttle, a very nice hotel actually, and compensated with an extra ticket. We were also given food vouchers. We were taken back to the hotel first thing of the morning and got a flight out. Not one United employee blamed us! They were very courteous, and in fact brought out toys for the children and snacks for everyone while we are waiting at the gate to determine who flys. So if anything you are guilty of choosing a horrible airline. I flew spirit once, last time ever lesson learned! Sure it was a budget ticket, but by the time all the extra fees were added on, it was only 50 less than United. They were horrible! Left me stranded at an airport without any compensation and no flight out for 3 days!
Sorry, Adam, but you should know better. I fly Spirit a lot, and they're much the same setup (they're merging with Frontier in 2022, in fact). I sit on top of Spirit from the moment I buy the tickets to the moment I'm on the plane. I check in early, I get there early, I sit for hours in an airport, all to try and make sure I get out on time. I'd fly someone else, but no one else has non-stops between the two airports I want to use. With all of that, I've had Spirit outright cancel one flight and delay two others for several hours. This out of several dozen flights, mind you, so a pretty good track record overall.
They've taken decent care of me these times, but it's still frustrating. While Frontier, in your case, should have taken better care of you, a la hotel vouchers on top of your recompense, I fear I agree that you should have been more proactive in checking in and following their unofficial and unwritten rules. Not that that's fair, but in modern air travel it's very much buyer beware.
Not sure I am to blame, but lesson learned with Frontier. I don't like the idea that if air travel is crap then we are to blame if we don't jump through all the unspoken hoops.
@@ProudMoney Fair enough. Perhaps I've become too accustomed to terrible service and expect it now. Hmmm. The word sheep uncomfortably comes to mind.
Frontier Airlines??? Never heard of them.... always go with the big airline brands... lmao "frontier airlines"
Well unfortunately you do take the blame ,I don't know if you are a seasoned traveler or not ,but the smart thing to do is check in as soon as possible due to the fact this happens a Lot and its always overbooked and the ones to not get a seat are the ones on standby and the ones that didn't check in on time, next time get a reminder this would happen on all airlines ,not just Frontier 🤷🏻.
I don't like the idea that if all airlines do it, then it is ok. and checking in never used to be a race to make sure you get the seat you paid for.
@@ProudMoney ever heard of Southwest ,the faster you check in the better seat you will get 🤷🏻