I hate my spypoint. Hell of a long steep walk to it and it quit. New batteries and quit after a week. Spypoint said I need to go to the camera and reboot it. My last spypoint.
Hello bigal25938! We want to make sure you have the best possible experience with us and our products, so we'd love to help get this sorted out. Could you please send us a private message at m.me/Spypoint? That way, we can assist you directly and work on providing you the best solution possible!
Hey Christian, Do you have any problems with your cameras? If yes, For further assistance, please contact us via Facebook Messenger at facebook.com/spypoint, and we will find a solution for you!
Hello, to answer your question, no, it's not possible because if you purchase a Canadian model, it will only be compatible with Canadian cellular networks such as Bell/Telus, Rogers, etc. and if you purchase a model of the USA it will only be compatible with cellular networks in the USA such as Verizon, ATT, Nationwide, etc.
Hi there! Yes, you can. Just make sure you select the Canadian model when checking out the item on the website. If you will be needing further help, please let us know.
Hi Theresa, signing up and using a SPYPOINT account is free. For purchasing plans for your cameras and accessories, only your card information is required. Rest assured that the information will be secured. Can you tell me more where exactly it asked you for the card information so I can check it for you?
Hey Joshua, the issue you're referring to could some times be related to the installation of the camera. Please check out our other video on this very topic: th-cam.com/video/A4ykI8tu74s/w-d-xo.html Please don't hesitate to contact us if you have any further questions or needs. Thank you!
We bought six of these cameras. Immediately had problems with false triggers. The firmware update download from the website corrected 5 of them, but the 6th one wouldn't stop sending pics non stop. They sent a replacement and it does the same thing. Over 50 pics in an hour. Did the firmware update,no help. Repositioned camera no help. It's completely dark out now and still sending false triggers. Sending yet ANOTHER replacement camera. We just got the first one yesterday. A very frustrating experience so far. Every time we contact support (obviously in a foreign country) it's the same thing. Do the update,do the blank wall test,do you have the camera with you now. Had to go foul up the woods 4 times in one day to appease them. Kinda defeats the whole purpose of having the cellular cameras
I have 2 LM2 one works fine the other doesn't I have turned the camera off pulled the sd card waited for a minute and reinstalled the sd card and turned the camera back on it took pictures for a while but stopped
DO not buy they have horrible non english speaking customer support who refuse to send your issue to a higher level support. The answer for everything is to change batteries and sd card
Hello. We sincerely apologize for any inconvenience! Could you send details about your problem to our help desk at www.spypoint.com/en/support? We'll look into your problem and come up with a solution!
We are sorry to hear about your frustrating experience. We apologize for any inconvenience you've faced with our customer support. Your feedback is valuable, and we're constantly working to improve our services. If you have any specific concerns you'd like to address or if you'd like to share more details about your issue, please feel free to send us a private message. We're here to assist and make sure you have a positive experience with our products and support.
What?? No "do you have the camera now?" Did you update the firmware? Did you do the blank wall test? Had to contact them 4 times about one camera before they replaced it. Went through the whole process every time I contacted them.
Hi Larry, SPYPOINT cellular trail camera needs photo plan transmission. You can check out this link for the photo plan we offer: www.spypoint.com/en/spypoint-experience/plans
Hello John, I'm sorry to hear that you're experiencing difficulties with your new purchase. Please make sure all of the batteries are the same type and never mix old and new batteries. Always use brand-new Lithium (Non-rechargeable) or Alkaline Batteries. 1. Push the battery tray upward towards the metal contacts, and make sure it is not loose. 2. Hold both ends of the battery tray and gently twist the battery tray in the opposite direction. It will help the batteries to make contact with the metal pin. 3. Replace them properly, push them gently, and make them roll a little bit, so the contact will be made with the metal pin If issue persist please contact our customer support via messenger facebook.com/spypoint so we can help you resolve this situation.
Hey Preston, if the scan option doesn't work, you can enter the activation code manually. The activation code is an alphanumeric code composed of 11 characters separated by 2 dashes. Here is an example: ABC1-DE2-F3G4.
Hi Jack, it could be that the camera is taking the time from a cell tower that is in a different time zone, which is typically only an hour’s difference at best. If the time is off by much more than that, the problem is the firmware, and it needs to be updated.
Would not work. did not update on its on. Called support. told that I needed to update camera through sd card. Sent me a long list of items/stages/steps to go through. After 30 minutes gave up. Sent camera back. did not want a problem but a solution. Not a computer giant and certainly not wanted to follow 30-35 step 2 stage tutorial of steps I had to take!!!
Hey Michael, We acknowledge your feelings about the situation and we are fully committed to finding a resolution for the situation. Kindly reach out to us on our official Facebook page via Messenger at facebook.com/spypoint so that we can conduct a more thorough check of the issue and provide further troubleshooting assistance.
Will not work in a few weeks …. Will not hold cold temperatures…will stop working completely
I hate my spypoint. Hell of a long steep walk to it and it quit. New batteries and quit after a week. Spypoint said I need to go to the camera and reboot it. My last spypoint.
Hello bigal25938! We want to make sure you have the best possible experience with us and our products, so we'd love to help get this sorted out. Could you please send us a private message at m.me/Spypoint? That way, we can assist you directly and work on providing you the best solution possible!
I put a 64gb sd card in and it’s not connecting so I’ll get a smaller one
Hey Christian, Do you have any problems with your cameras? If yes, For further assistance, please contact us via Facebook Messenger at facebook.com/spypoint, and we will find a solution for you!
Super easy, thanks for the Point to point how to’s!
Great info thanks for sharing!
Can you buy a Spypoint camera in the USA and use it in Canada (as a cellular camera)?
Hello, to answer your question, no, it's not possible because if you purchase a Canadian model, it will only be compatible with Canadian cellular networks such as Bell/Telus, Rogers, etc. and if you purchase a model of the USA it will only be compatible with cellular networks in the USA such as Verizon, ATT, Nationwide, etc.
Thanks so much for replying. I love the quick responses given.
Hi there! Yes, you can. Just make sure you select the Canadian model when checking out the item on the website. If you will be needing further help, please let us know.
camera takes pics but wont send to phone
Hello Stephanie, We would like to give you the proper assistance. Can you please send us a private message so we can further investigate this matter?
If acct free why ask for card information
Hi Theresa, signing up and using a SPYPOINT account is free. For purchasing plans for your cameras and accessories, only your card information is required. Rest assured that the information will be secured. Can you tell me more where exactly it asked you for the card information so I can check it for you?
My LM2 takes frequent pictures of nothing even with low sensitivity and it wasting storage on the SIM card
Hey Joshua, the issue you're referring to could some times be related to the installation of the camera. Please check out our other video on this very topic: th-cam.com/video/A4ykI8tu74s/w-d-xo.html
Please don't hesitate to contact us if you have any further questions or needs. Thank you!
We bought six of these cameras. Immediately had problems with false triggers. The firmware update download from the website corrected 5 of them, but the 6th one wouldn't stop sending pics non stop. They sent a replacement and it does the same thing. Over 50 pics in an hour. Did the firmware update,no help. Repositioned camera no help. It's completely dark out now and still sending false triggers. Sending yet ANOTHER replacement camera. We just got the first one yesterday. A very frustrating experience so far. Every time we contact support (obviously in a foreign country) it's the same thing. Do the update,do the blank wall test,do you have the camera with you now. Had to go foul up the woods 4 times in one day to appease them. Kinda defeats the whole purpose of having the cellular cameras
Hi there, please send us a private message, and we will take care of this concern right away.
Why can't you use larger than 32gb
With the exception of the Flex series, which has the capability to accommodate up to 512 GB, the rest of the cameras are restricted to 32 GB.
I have 2 LM2 one works fine the other doesn't I have turned the camera off pulled the sd card waited for a minute and reinstalled the sd card and turned the camera back on it took pictures for a while but stopped
Hi Del! To better assist you, please send us a private message through our Facebook page regarding this matter. We'll work towards a resolution.
DO not buy they have horrible non english speaking customer support who refuse to send your issue to a higher level support. The answer for everything is to change batteries and sd card
Hello. We sincerely apologize for any inconvenience! Could you send details about your problem to our help desk at www.spypoint.com/en/support?
We'll look into your problem and come up with a solution!
Thank you for your comment. I was trying to purchase 2 cameras.
We are sorry to hear about your frustrating experience. We apologize for any inconvenience you've faced with our customer support. Your feedback is valuable, and we're constantly working to improve our services. If you have any specific concerns you'd like to address or if you'd like to share more details about your issue, please feel free to send us a private message. We're here to assist and make sure you have a positive experience with our products and support.
Do these send photos all day or just once a day I set up got like 25 pictures nothing sense?
What?? No "do you have the camera now?" Did you update the firmware? Did you do the blank wall test? Had to contact them 4 times about one camera before they replaced it. Went through the whole process every time I contacted them.
Do I need a subscription for this or it is all free with my cell phone?
Hi Larry, SPYPOINT cellular trail camera needs photo plan transmission. You can check out this link for the photo plan we offer: www.spypoint.com/en/spypoint-experience/plans
lol I just got mine doesn’t even turn on right out of the package
Hello John, I'm sorry to hear that you're experiencing difficulties with your new purchase. Please make sure all of the batteries are the same type and never mix old and new batteries. Always use brand-new Lithium (Non-rechargeable) or Alkaline Batteries.
1. Push the battery tray upward towards the metal contacts, and make sure it is not loose.
2. Hold both ends of the battery tray and gently twist the battery tray in the opposite direction. It will help the batteries to make contact with the metal pin.
3. Replace them properly, push them gently, and make them roll a little bit, so the contact will be made with the metal pin
If issue persist please contact our customer support via messenger facebook.com/spypoint so we can help you resolve this situation.
I cant get mine to connect, its takimg photos but not sending to my phone
Hi there, may we know what camera model it is?
@@Spypoint link micro lte
Kindly send us a private message so that we can investigate your camera further.
What can I do if the scan option doesn’t work
Hey Preston, if the scan option doesn't work, you can enter the activation code manually. The activation code is an alphanumeric code composed of 11 characters separated by 2 dashes. Here is an example: ABC1-DE2-F3G4.
💯👍🏼👍🏼
How do you set date and time? All my photos have the wrong datenand time stamp
Hi Jack, it could be that the camera is taking the time from a cell tower that is in a different time zone, which is typically only an hour’s difference at best. If the time is off by much more than that, the problem is the firmware, and it needs to be updated.
@@Spypoint it resolved itself after a while of sending photos with incorrect date and time. Thanks
You're most welcome! Stay awesome!
Would not work. did not update on its on. Called support. told that I needed to update camera through sd card. Sent me a long list of items/stages/steps to go through. After 30 minutes gave up. Sent camera back. did not want a problem but a solution. Not a computer giant and certainly not wanted to follow 30-35 step 2 stage tutorial of steps I had to take!!!
Hey Michael, We acknowledge your feelings about the situation and we are fully committed to finding a resolution for the situation. Kindly reach out to us on our official Facebook page via Messenger at facebook.com/spypoint so that we can conduct a more thorough check of the issue and provide further troubleshooting assistance.
@@Spypoint im having same issues