Hello Blake, Thank you for bringing this to our attention. In order to be able to help you resolve the situation with your camera and see all this up close with you, would it be possible to send us a private message with your information to our official page either on Facebook or Instagram?
Mine was in the field working for about 6 weeks then just stopped sending me photos. The status page has 0.0GB/0.0GB for the SD card. I am in Florida and the camera is at our ranch in Texas. Quite the predicament since you can’t reset the camera in any way from the app
Hi there, we're suggesting you try to reformat the microSD card, or if you have an extra microSD card, you can try to use it once you have the camera with you.
Hello Spypoint. I set up (2) Cameras on an oilfield lease in Texas so we can remote monitor the locations, I have been trying to upgrade the service with no success. A little help please.
Hi. I hope you have a good day. We would be delighted to assist you and give you a better solution to your concern if you could send us a private message with the necessary details about your issue. We will be more than happy to help you. Thank you.
To get good quality photos, how far should I be from the feeding plot? My friends installed it maybe 50 feet away, and you hardly see the deer or beat that showed up. Is there a recommended distance? I want to change it, but would like to show them your recommendations. Thank You!
Hello George, Thank you for this question. Indeed, we have recommendations for the installation of the camera, depending on the desired objective of this camera: We recommend mounting the camera 30 feet (9.14 meters) away from the trigger point and 3-4 feet (about 1 meter) off the ground. Install the camera so that it is parallel to the ground. This improves the detection range and the IR flash coverage as well. If the camera is aimed at a feeder 20 feet (6m) away, Make sure that there is nothing in the immediate foreground, like branches or tall grass, that could influence the camera’s focus or cause it to trigger unnecessarily. Make sure that there is something in the background, such as trees or a brush, that can reflect the light emitted by the camera’s LEDs.The denser the background, the better the quality of your night photos.
You're the best,@@Spypoint ! I'm sure they're more than twice if not 3 times that distance, and over 6 feet high aiming downwards. I'll go adjust it according to your recommendations. I really appreciate your help! ☺
I am also not able to scan the QR code inside the door. I have manually entered the 2 different set of numbers/letters and neither are working to activate my camera. Just bought it today at Costco, using an iphone 14
@@Spypoint Hi you have requested me send you a private message. I'm not sure if this is the correct way to send a private message or not. Would you prefer my email address?
3 of 4 new Flex S cameras not working. All being solar, the one that is working doesn't have back-up batteries in it. The other 3 cameras took pics in the field at initial placement, so, we thought great and moved along. Now they sit in "processing mode" in the app with no pics transmitting. They are 4 hours away so it'll be 2 weeks before we get back up there again. Any thoughts or suggestions?
Hi, Lisa. We’d like to investigate your situation. Please visit our Facebook page at facebook.com/spypoint and send us a private message here: m.me/Spypoint. We’ll be glad to assist you.
Hello Jojogrow58, the SD card is essential for the camera's operation, as it stores all captured images and videos. Without it, the camera won't function. Ensure you're using a compatible Class 10 MicroSD card, between 2GB and 512GB capacity when using a FLEX series camera. If you have any questions about setup or need assistance, feel free to ask!
Hi Brian, via our support page, you can find all the steps to be followed before going into the field: www.spypoint.com/en/support/flex-s/cellular-trail-camera.
Hello Dangerfish TV, make sure that you have purchased the HD video plan. While the camera is set on Video Mode, you will receive 3-frame photos (deducted from your photo transmission plan). Click on the one you desire, and then you simply click on the HD icon on the top. Within a few communications, you should receive the video in full HD.
No, the premium or unlimited plan is a photo transmission plan, you'll need a video package for the videos which gives you 20 videos for 5$. You can check it out right here: www.spypoint.com/en/spypoint-experience/full-hd-videos
I’m having issues with my camera. If I have a brand new SD card that I did a full format on a computer, when I put it into the camera do I need to press the format button?
Hey Brian, you can either do a long format using a computer (in that case, formatting the SD card using the format button won't be necessary unless advised otherwise by our customer service agents), or you can format your SD card with the camera directly using the format button.
Hello Terry, we would like to go into details and assist you with all your issues, can you send us a private message via our official Facebook page: facebook.com/spypoint so that we can have a clearer idea about your problem?
Hey Mason! All Spypoint cellular trail cameras come with a pre-activated SIM card already. No need to purchase a SIM card from a third-party service provider.
@@Spypoint Oh, ok. So that means that the camera also emits an infrared light that can be seen up to 100 feet/30 m. I need a camera that cannot be seen by the human eye when it goes off. Thank you for the answer!
Hi Jacob! I hope you're doing well. The infrared light will not be seen by the naked eye. The only light that can be seen is the green while taking a picture and the orange while sending them.
@@Spypoint I’m learning so much about the product. Thanks for the replies. I live in an area that has no cell service which means that the Sim card will be of no use to me for my application here on my property located out in the middle of nowhere. I see there are a green and then an orange light that are visible to the naked eye. My concern is that interlopers on my property will be alerted to the “flashes” and steal my camera.
Hello again, Jacob. We appreciate your interest in our products. We've thought about this and we developed a metal security box that secures the camera. You can check it out here: www.spypoint.com/en/products/steel-security-box-for-flex-spypoint-cameras/sb-500 Please feel free to ask us as many questions as you need. Thank you!
Our camera already comes with a pre-activated SIM card for nationwide carriers. Please contact your local dealer to learn more about using Spypoint cameras internationally. Feel free to reach out if you need further assistance.
Hello, Todd We would like to assist you in getting this resolved. Please give us further information about the issue in a private message on our official Facebook page. We are here to assist and make sure your cameras perform as intended.
Hey Reid, if you are using brand new batteries it shouldn't do that. Try these steps if you are using the flex camera: Use only new AA alkaline or lithium batteries. Don't mix new and old batteries. Don't use rechargeable AA batteries (their lower voltage will generate operational issues). Insert the batteries in the tray following the right polarity (+/-). Push the batteries gently and make them roll a bit. Hold both ends of the tray and gently twist it in the opposite direction. If you still have difficulties with the camera please contact us and we will be happy to help you!
Hello! We would like to assist you with this matter. Please send us a private message through our Facebook page: facebook.com/spypoint. We will work towards a resolution and help you with any concerns you may have.
What exactly is this camera doing with the SIM card? I hear that they say that the SIM card is already inserted and it will find the best operator by itself. Will I need to pay a monthly subscription fee to use this camera?
Hello Anti, Yes, our cameras come with a pre-activated SIM card that connects to the strongest cellular service available in your area. Additionally, you will receive a free plan that allows you to take up to 100 photos per month. If you require more, you can choose from a variety of transmission plans that we offer on our website: www.spypoint.com/en/spypoint-experience/plans.
Hey there, please try to activate the camera manually. If you can't still activate the camera, please send us a private message, and we will assist you further.
Hi JacksonW. Our goal is to ensure that you have a positive experience with our products, and we'd like to address your concerns promptly. Please send us a private message to our official Facebook page with more details about the issue, including photos of the damage or additional information you can provide. Our team will be ready to assist you further and work towards resolving the situation to your satisfaction.
Same thing 6 months and sill have not used my flex. Still sitting in the house collecting dust. Instead of making new cameras maybe work on customer service. All my buddies have the same problems.. they are moving on to other brands.
Hello! We're here to help. You can contact us by sending us a message via Facebook Messenger, Instagram DM, web chat via our website, or call our customer service hotline and we'll be glad to assist you with all your issues.
I have had a flex for 6 months, what a waste. It is still sitting on the counter it won't work. I have called 3 times. I keep getting india and they give me "I don't know". Absolutely no costumer service.
If it were only that easy. 3 cameras, none working correctly.
Was my fav cam, now it’s the Flex-S 😊
😊if are getting notification of pictures but not able to see them, log out then back in.
That resolved my issues.
Thank you for the info!
I have one of these n I have a the proper SD card but it keeps popping up that it’s not right. I have a few buddy’s that are having the same issues?
Hello Blake, Thank you for bringing this to our attention. In order to be able to help you resolve the situation with your camera and see all this up close with you, would it be possible to send us a private message with your information to our official page either on Facebook or Instagram?
@@Spypoint I sent a private message on Facebook thanks.
Thank you for sending us a private message. We have replied to your messages please check your Facebook messenger Inbox.
Mine was in the field working for about 6 weeks then just stopped sending me photos. The status page has 0.0GB/0.0GB for the SD card. I am in Florida and the camera is at our ranch in Texas. Quite the predicament since you can’t reset the camera in any way from the app
Hi there, we're suggesting you try to reformat the microSD card, or if you have an extra microSD card, you can try to use it once you have the camera with you.
Just bought the flex , what a difference from old rev which stopped working because of g3 not in use anymore.
Thanks this helped!
Hello Spypoint. I set up (2) Cameras on an oilfield lease in Texas so we can remote monitor the locations, I have been trying to upgrade the service with no success. A little help please.
Hi. I hope you have a good day. We would be delighted to assist you and give you a better solution to your concern if you could send us a private message with the necessary details about your issue. We will be more than happy to help you. Thank you.
Great cameras!
I got the one with the solar charged lithium battery today.
You have to contact them over seas International call if you are in the United States
To get good quality photos, how far should I be from the feeding plot? My friends installed it maybe 50 feet away, and you hardly see the deer or beat that showed up. Is there a recommended distance? I want to change it, but would like to show them your recommendations.
Thank You!
Hello George, Thank you for this question. Indeed, we have recommendations for the installation of the camera, depending on the desired objective of this camera:
We recommend mounting the camera 30 feet (9.14 meters) away from the trigger point and 3-4 feet (about 1 meter) off the ground.
Install the camera so that it is parallel to the ground. This improves the detection range and the IR flash coverage as well.
If the camera is aimed at a feeder 20 feet (6m) away,
Make sure that there is nothing in the immediate foreground, like branches or tall grass, that could influence the camera’s focus or cause it to trigger unnecessarily.
Make sure that there is something in the background, such as trees or a brush, that can reflect the light emitted by the camera’s LEDs.The denser the background, the better the quality of your night photos.
You're the best,@@Spypoint ! I'm sure they're more than twice if not 3 times that distance, and over 6 feet high aiming downwards. I'll go adjust it according to your recommendations. I really appreciate your help! ☺
I am also not able to scan the QR code inside the door. I have manually entered the 2 different set of numbers/letters and neither are working to activate my camera. Just bought it today at Costco, using an iphone 14
Hi there, kindly send us a private message. We will be assisting you with this concern right away.
@@Spypoint
Hi you have requested me send you a private message. I'm not sure if this is the correct way to send a private message or not. Would you prefer my email address?
Please contact our customer service via phone, chat, or Facebook Messenger to help you activate your camera on your account. Thank you.
I’ve had the same problem! 😭
3 of 4 new Flex S cameras not working. All being solar, the one that is working doesn't have back-up batteries in it. The other 3 cameras took pics in the field at initial placement, so, we thought great and moved along. Now they sit in "processing mode" in the app with no pics transmitting. They are 4 hours away so it'll be 2 weeks before we get back up there again. Any thoughts or suggestions?
Hi, Lisa. We’d like to investigate your situation. Please visit our Facebook page at facebook.com/spypoint and send us a private message here: m.me/Spypoint. We’ll be glad to assist you.
If i’m planning on buy the monthly fee for it to send rigjt to my phone do i even need a sd card
Hello Jojogrow58, the SD card is essential for the camera's operation, as it stores all captured images and videos. Without it, the camera won't function. Ensure you're using a compatible Class 10 MicroSD card, between 2GB and 512GB capacity when using a FLEX series camera. If you have any questions about setup or need assistance, feel free to ask!
Glosses over the problem of registration. Selection of the given info needs to be clearer. And green on green is diffult for many
Hi Brian, via our support page, you can find all the steps to be followed before going into the field: www.spypoint.com/en/support/flex-s/cellular-trail-camera.
what is the secret to making the camera shoot videos?
Hello Dangerfish TV, make sure that you have purchased the HD video plan. While the camera is set on Video Mode, you will receive 3-frame photos (deducted from your photo transmission plan). Click on the one you desire, and then you simply click on the HD icon on the top. Within a few communications, you should receive the video in full HD.
@@Spypoint thank you for your response. I purchased the unlimited plan. Does that plan do what you said here? I didn't see other options
No, the premium or unlimited plan is a photo transmission plan, you'll need a video package for the videos which gives you 20 videos for 5$. You can check it out right here: www.spypoint.com/en/spypoint-experience/full-hd-videos
I’m having issues with my camera. If I have a brand new SD card that I did a full format on a computer, when I put it into the camera do I need to press the format button?
Hey Brian, you can either do a long format using a computer (in that case, formatting the SD card using the format button won't be necessary unless advised otherwise by our customer service agents), or you can format your SD card with the camera directly using the format button.
My spypoint camera is set up in the field. Status lights are all green. It says I have pictures, but when I try to pull them up...No pictures. ??
Hello Terry, we would like to go into details and assist you with all your issues, can you send us a private message via our official Facebook page: facebook.com/spypoint so that we can have a clearer idea about your problem?
Can not hold cold temperatures
What kind of SIM card do I need I have a flex 36
Hey Mason! All Spypoint cellular trail cameras come with a pre-activated SIM card already. No need to purchase a SIM card from a third-party service provider.
Just need to know if it emits a light. Or is it a blackout camera?
Hey Jacob, when the lighting in the area is not adequate, the camera emits an infrared light that can reach up to 100 feet/30 meters.
@@Spypoint Oh, ok. So that means that the camera also emits an infrared light that can be seen up to 100 feet/30 m. I need a camera that cannot be seen by the human eye when it goes off. Thank you for the answer!
Hi Jacob! I hope you're doing well. The infrared light will not be seen by the naked eye. The only light that can be seen is the green while taking a picture and the orange while sending them.
@@Spypoint I’m learning so much about the product. Thanks for the replies. I live in an area that has no cell service which means that the Sim card will be of no use to me for my application here on my property located out in the middle of nowhere. I see there are a green and then an orange light that are visible to the naked eye. My concern is that interlopers on my property will be alerted to the “flashes” and steal my camera.
Hello again, Jacob. We appreciate your interest in our products. We've thought about this and we developed a metal security box that secures the camera. You can check it out here: www.spypoint.com/en/products/steel-security-box-for-flex-spypoint-cameras/sb-500
Please feel free to ask us as many questions as you need. Thank you!
Does this cam work on indian networks??
Our camera already comes with a pre-activated SIM card for nationwide carriers. Please contact your local dealer to learn more about using Spypoint cameras internationally. Feel free to reach out if you need further assistance.
Mine keeps saying invalid SD card. I know it’s not!
Hello, Todd We would like to assist you in getting this resolved. Please give us further information about the issue in a private message on our official Facebook page. We are here to assist and make sure your cameras perform as intended.
32k views. Only like 100 likes. It's just telling. Don't but their products.
These cameras are good for a few weeks …that’s it
Hello, Appele Jacks, You can send us a private message if you need assistance. We are all ears.
I put brand new energizer batteries in and it shows 1 bar I don’t understand
Hi Reid! Is your camera communicating in your app? If not, Please try to format your SD card and update your camera's firmware.
Spypoints just do that man
Hey Reid, if you are using brand new batteries it shouldn't do that. Try these steps if you are using the flex camera:
Use only new AA alkaline or lithium batteries.
Don't mix new and old batteries.
Don't use rechargeable AA batteries (their lower voltage will generate operational issues).
Insert the batteries in the tray following the right polarity (+/-).
Push the batteries gently and make them roll a bit.
Hold both ends of the tray and gently twist it in the opposite direction.
If you still have difficulties with the camera please contact us and we will be happy to help you!
I have 4 spypoint cameras. None of them work. I have called customer support twice.
Hello! We would like to assist you with this matter. Please send us a private message through our Facebook page: facebook.com/spypoint. We will work towards a resolution and help you with any concerns you may have.
What exactly is this camera doing with the SIM card? I hear that they say that the SIM card is already inserted and it will find the best operator by itself. Will I need to pay a monthly subscription fee to use this camera?
Hello Anti, Yes, our cameras come with a pre-activated SIM card that connects to the strongest cellular service available in your area. Additionally, you will receive a free plan that allows you to take up to 100 photos per month. If you require more, you can choose from a variety of transmission plans that we offer on our website: www.spypoint.com/en/spypoint-experience/plans.
Won’t scan code this can’t add a r activate!
Hey there, please try to activate the camera manually. If you can't still activate the camera, please send us a private message, and we will assist you further.
The flex S is a bad camera the door broke on it sitting out in the woods
Hi JacksonW. Our goal is to ensure that you have a positive experience with our products, and we'd like to address your concerns promptly. Please send us a private message to our official Facebook page with more details about the issue, including photos of the damage or additional information you can provide. Our team will be ready to assist you further and work towards resolving the situation to your satisfaction.
If you have not activated, take it back. Complete Junk with NO customer service.
Hi Eric! Are you experiencing issues with your cameras? Please let us know so we can assist you and work towards a resolution.
SPYPOINT I did try to contact yaw. No one home! If you can make sure my subscription is refunded that would be great
Same thing 6 months and sill have not used my flex. Still sitting in the house collecting dust. Instead of making new cameras maybe work on customer service. All my buddies have the same problems.. they are moving on to other brands.
Hello! We're here to help. You can contact us by sending us a message via Facebook Messenger, Instagram DM, web chat via our website, or call our customer service hotline and we'll be glad to assist you with all your issues.
I have had a flex for 6 months, what a waste. It is still sitting on the counter it won't work. I have called 3 times. I keep getting india and they give me "I don't know". Absolutely no costumer service.
Fact! Total junk