Car Buying GONE WRONG | 3 LIVE Phone Calls with Car Dealers
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- เผยแพร่เมื่อ 14 มิ.ย. 2024
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Zach calls up three separate Nissan dealers to determine what he will pay once his hypothetical car lease ends. Each of them give different numbers and different fees...so which one is the correct one??
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I. think this is a good idea, however, are you able to get more than your fee off a2025/2026 Camry XSE well equipped? Live in Wisconsin...
wheres the corporate call??
If they make another video they can get more money on views and comments. Why not.
Please call Nissan to see if they tell the truth go Zach
I think calling Nissan financial dept should have been part of this video for a good comparison.
Can't double dip if they did that.
Agree. Without calling Nissan Financial and presenting the actual protocol, it kinda felt like this video was a waste. Even if he calls them and presents it in a second video-he’s going to have to review what happened in the calls from this video. Just unnecessarily redundant and a strategy that doesn’t respect the convenience and time of the listeners.
Is this a CQAEdge video?
I second this...kinda scummy that that wasn't part of this video to begin with
@@jeffv3296sheesh… yall gotta get a hobby besides complaining…
I would buy vehicles way more often if not for Car Dealers - they are all the same.
Same
When the Old West died, horse thieves and traders didn't die with it. They just moved over to the New and Used car sales.
I recently got a job at a dealership that is the 1% no additional markups or hidden fees, everything up front. I don't know if I could work somewhere that acts the way these dealers do
@@weh344😂😂😂
That's what makes a Tesla leasing and purchasing experience so unique, it's like buying something off of Amazon.
I had a fight with my dealer in Hawaii that tried to charge me $1000’s in fees for a lease buy out. It’s blatantly illegal and the lease contract is very clear there are no fees. I argued argued argued and eventually wore down the dealer to agree to a $500 dollar fee to just get it done. Complete BS and specifically not permitted in the lease contract. This is a rip off and extremely poor business practice by the dealer. Jim Falk Maui.
Why did you pay them anything? Its illegal. You still voluntarily let them rob you. Why?
Sue them instead of paying them the fee
You should have called the leasing company directly to get the number in your contract. The lease contract is between the lessee and the lessor. The dealer is a third party. If you call a dealer they will always charge you something for their services.
@@leonardyoung6821 did that. No help.
@@blahblahblah-uw4uf That would cost more than $500 and they know it
Lease a car, buy it twice 🤣
Yeah I’ll never understand leasing. Basically burning money.
Leasing is the dumbest thing you can do. You're already paying more than buying it outright.
Yup, leased one back years ago before covid and after that buyout, I would never do it again -- just flushed money down the toilet. I spent 3 years of lease payments and had so little equity in the car. From now on, I look for a good car for a decent price that has a good maintenance track record... and then keep the car for at least 15-20 years. At that point, the extended warranty is worth the investment, since it's less than a year of payments to extend the maintenance costs years after it's paid off.
If you’re planning to do a lease buyout at a dealership, be sure to bring plenty of Vaseline. I just bought out my Kia K5 a year ago, and basically was not gonna go to a dealer unless I wanted to get it hard and heavy. I called Kia finance and they turned me onto a company named Tresl, who took care of everything for me in a painless, no rip off fashion. Saved thousands in dealer entitlement profit, and saved a lot of money on Vaseline too.
Your video on car buying is so informative! I appreciate how transparent you are about the process. Watching your experience with car dealers was eye-opening. Thanks for sharing such valuable insights! I love how real and relatable your phone calls with car dealers were. Your honesty is refreshing!
I would love to hear the Nissan finance call
I guess it's the Wild West at US dealerships. I am a Vancouver Sales Association certified car salesperson here in British Columbia, as are all salespeople here, with a certification similar to realtors. We went through a comprehensive classroom course, followed by a written exam. Passing requirement is 80% . All dealers here are required to display the selling price on every vehicle in stock. If a customer has a complaint, they call the VSA, who then negotiate a settlement with the dealer. If the dealer refuses to negotiate, legal action is taken by the VSA.
Sounds nice, but your own cbc news has done recent reports about how dealers there are getting around the VSA and still ripping people off.
I bought out my 2020 ram in NY. Dealt with Chrysler capital directly. Residual and taxes. Then did my own DMV. No dealer involved
Two types of state laws 1. where you have to come to dealership to complete your lease buyout 2. I live in NC you can just send in a check to your lender mine (Kia ) with your residual payoff In NC never go to dealership unless in contract states you must (Ford) who in this age and time can bump you payoff In NC the client owns the registration so no state inspection unless due SC is a state where you have to use a dealership Read you end of term on contract for fee due at end FYI if a dealership states aqq fee in most leases that was paid up front in lease. Dealer claiming an aqq fee is a "doc fee" in disguise
Fines are always less than they make out they wouldn’t keep doing it
Car salespeople seem so lazy and uninformed. They always pass you on to manager or finance.
It's more like most managers are control freaks who don't want to empower their salespeople. A very knowledgeable salesperson might one day be a threat to their job.
Dirtbags, every one.
Dealer - "grounding free"
Me - "well, that won't be necessary because my car starts and runs fine right now, so my battery's ground cable is already connected."
The car might have built up static electricity over time.....:)
The car industry is a disgrace. It's so impossible to get any fair pricing, these guys have a cottage industry where they charge $1000 to buy the car for you. Think about that.
That's why the industry needs to be 100% government regulated.
That's why CarMax became so successful. They screw you over for 25% less than a dealership, call it "no-haggle", and people were happy.
@@whatsamattayu3257I think it’s more of a no haggle, less hassle kind of deal.
@@robertherman1146Sure the gov’t is always the answer!
Should they not make a living helping people navigate this mess?
Yes, make the call!
So CarEdge, I'll be buying a used vehicle next year and you're more than welcome to come along with me. AZ is nice during winter/springtime. :)
I love when you do these calls! Very informative.
I just want to say… whenever I walk into any dealership, usually I feel like I’m walking in with three strikes against me as a Black woman. Not anymore… these strikes are lifted because of your videos. Thanks for being a service to humankind. Education is powerful.
Stop being a professional victim.
@@sjfk1306if you’re not Black stop speaking on something you know nothing about.
Yes, I agree. Car Edge does a great job educating us consumers.
@@sjfk1306huh?
Absolutely! Call Nissan for clarification
Why are you talking to the dealer and not the leasing company? When I bought out my lease I called the leasing company (a national Bank) 10 months before my lease was up. They added 10 months of lease payments to the residual, calculated the tax and I sent them a bank check. They sent me the paperwork and I had to go to the DMV to register the car and apply for the title which I still do not have 3 YEARS later! NY State will NOT accept the lease buyout letter from the bank.
Yep, call Nissan financial.
Keep up these calls, great content
Please call Nissan Financial!!!!!
Keep em coming guys this is great!!
You guys are fantastic. Keep the videos coming!
Yes! Call them!
Ah you guys are doing live calls now too eh? Nice! I always love delivrd doing these. More information is always good.
@Sensei_88_ exactly! love that guy.
This happened in FL with a dealer in Tampa. Blew up on media and state shut this down
In the age of cars being nearly disposable i will never understand the business model of trying to get an extra few thousand bucks by screwing someone over vs them being repeat customers and sending family/friends to buy as well. It's always been bad but its getting worse. Had a great experience buying in 2019 at a dealer, zero drama. Went in to trade in the same car. They gave me a price 6k over their online price, told me carvana trade in values were fake, and wouldnt return my own car keys to me. Now i am never going back, and telling everyone i know not to either.
Oh and I loved ❤ this type of video. I think you should do more of these types a video. It would be great of you would do a series calling various dealerships and show us the car buying process, from start to finish. Like, Actually negotiate a few deals on new cars, used cars, and leased car...that would be super informative and educational. Ps: I ❤ your channel. It's the best channel on the internet for people purchasing a vehicle...
Leased a Honda using US Bank. On the paperwork, it listed a 750 fee for a buyout. Naturally I misplaced the papers but remembered the numbers. Went to the dealership and asked if they could pull the paperwork. They started talking about a 3000 buyout and wanted to pull my credit in order to pull my paperwork. I got up and spent a gew hours to find the paperwork. Called the bank and fianced through the bank instead.
S-T-E-A-L-E-R-S-H-I-P-S that's what they are and fortunately we have you guys to continue to point it out.
We should be able to buy directly from the manufacturer and cut out this bs.
In Florida the GMC dealer I leased from wanted to charge me $899 dealer fee to buy out my lease. It wasn’t listed in my lease contract. I didn’t end up buying it out. I bought a Mazda instead, no more leasing and no more big 3 vehicles for me.
Great job guys.
I would love it if you could call all the different car financial agencies.. that would be very beneficial
This happened to me in 2022 on a 2019 Nissan Altima after a three year lease. The first dealer quoted me a price nearly $8k over the contract price. Of course, I left the dealership. I told the second dealer upfront what happened at the first and they STILL did the exact same thing! This time a paltry $5K over the $15,525 buyout price. Imagine how pissed they were to write that deal. I paid the residual tax and the AGREED UPON $300 PROCESSING FEE and was on my way. The car was retailing over 25k at the time, because of covid of course, and even though I didn't really want to keep the car... it was cheaper to keep her. Nissan is as crooked as a dog's hind leg.
follow up for sure. People should know they should call their leasing company, not a dealer when buying out a lease.
The only way to complete this series is to get the proper information. Yes, you have proved that dealerships need some major training. So at this point you must call Nissan for proper clarification. Thanks to you guys for bringing light to this situation , and wrapping up this series by asking nissian to provide us with the CORRECT information.
Just went through the lease end buyout on my Ford Escape. I had to pay for Service to do an inspection. $599 DOC fee and the DMV charge. And Sales Tax.
Think you need to call Nissan to find out what to expect to be charged and advise them there dealers are giving them a bad image.
lol.. I waited till closing to drop off my lease ... went without a hitch. Paid nothing extra. Then again, I didn't buy it out.
Yes! Do it!☀️
Here in Canada l did a four lease on a truck. Taxes were paid upfront. I knew the lease buyout before l drove it off the lot. Four years later l gave them a check for that buyout amount and that was it. I did the buyout ten years ago and am still driving that truck.
You don't have to have anything whatsoever to do with the dealer if your buying off lease. I've done it recently
Just buy it directly from your current lein holder. Or find another bank if you'd like. Don't call the dealer unless your returning it
Yes! Pls call NMAC and validate.
Gotta call ‘em.
Please call VW finance dept also. I am very interested to know what they charge
Some dealers here in AZ are changing the nomenclature of the "Doc Fee" to a "Dealer Services Fee". I wonder if semantics get them around certain legal requirements?
A lot of NMAC leases have a “Disposition Fee” for lease end. But that $ is owed to NMAC, not the dealership.
I wish there were a canadian version of your channel. Thanks for educating us about those illegal dealer fees!
pops dance just made my day 🤣
We have trusted folks (salespeople) who had to be honest and knowledgeable of their products for a long time. However, times have changed, and the love of their job insight has been diminished. As a consumer, I must be responsible and knowledgeable of what I purchase and make the decision. Is this what I really need? Or just want? Am I willing to pay their price? Wisdom is crucial.
OMG, Z, your eyes melt my heart. 🥰
According to Nissan the only costs of buying your leased Nissan vehicle are the residual value, any lease end charges specified in the leasing contract, and state mandated taxes and fees. There are no dealer fees or acquisition fees involved.
Clearly a F&I manager at a Nissan dealership knows this. For them to suggest otherwise is, indeed, criminal.
If I had to guess, the dealerships that they called probably have bad Google reviews. I wonder what the results would be if you try to call dealerships that have excellent reviews.
Got a new one for you. Went to buy a Durango dealer geld firm to MSRP but offered a ridulous offer for trade-in. ( Makes it harder to trace any discounts)
Do a call on buying a car. A lot of people don't lease vehicles
In California, if a dealer has a contractual agreement with the Department of Motor Vehicles (DMV) to be a private industry partner, they can charge a maximum of $175 (starting 1/1/24) doc fee (that goes to the DMV to cover their costs), otherwise the dealer is limited to charging $70.
When I bought my lease out from Lexus, I went to the dealership and talked to them about it. I asked about dealer fees and they said I’d have to pay again. Wasn’t happy to hear that. Spoke to Lexus Financial directly and they told me I could buy the lease out from them. I would not have to go to the dealership. So that’s what I did. Sent them a payment in full and they sent me the title. Only had to pay sales tax. I don’t know why people bother with the dealership if they’re buying out their lease.
Awsome information, the dealer network of greater ny is a big lobby donation to our elected officials, thanks for all your excellent reporting to give the consumer to proper information. Not to takin by the stealerships
NY has some bad car dealership and their fee are off the chain, I was going to purchase a used car from a NY dealer for my daughter. I ran away as soon as I heard their crazy doc and processing fees.
Depending on the state, you may be able to skip the dealership and buy the vehicle out directly from the leasing company, which is might be what CarEdge was inferring when they suggested contacting Nissan financing. If not required by law, there really isn't a reason to go to the dealership. The dealership doesn't own the car, the finance company does and unless there is an open recall or the lease contract states otherwise this shouldn't be an issue. Make sure to get to the DMV as soon as you receive the title and prepare to pay any state taxes, titles and fees when registering the vehicle.
GM Financial will charge you the "acquisition fee". My dealer told me this would happen and GM Financial would not close the account until this was resolved. Had nothing to do with the dealer. I disputed the fee with GM Financial speaking to several folks up the chain, they would not relent! They could see I was a repeat customer, I asked them if they were sure this is the route they wanted to go? YES was their answer! I'll never do business with them again, lease or otherwise!!
Leasing a car is like a fancy rental🤑 not worth the freaking money🤯😵😵💫
I Have A Genesis And Tried To Do A Buyout From The Dealer I Leased From, They Tried To Charge Me 1, 995 Inspection Fee, I Went To Another Dealer, No Fees At All, Just Price And Taxes
Leased once, but never again. BMW in NJ charged thousands because we were not going to buy a car with them (moving away for military). BMW N America was no help at all either. Never again…
The credit union I was put through is charging 450.00 purchase option fee which I think it’s ridiculous
My lease ends in Sep VW credit told me I have to go to a dealer to finish my buying process which is ridiculous but it's a Florida thing. HELPPPPPP
Isn’t the lease buyout simply between you and the finance company ( dealer is out of it)?
Yes! Never had a problem with them. Straight to the point and no BS
I don't lease, but if you want to buy one out at the end of the term why not simply read the contract. I believe you can do it there and not have to go anywhere near dealership
Yes please call nissan financial services
What u think about jeep Renegade?
Yes call Nissan!!! Please make video for Nissan 🙏 thank you for all that you do!
Notice how they all ask who you leased through? Relationships are beneficial
It makes sense, they charge you a fee because they are aquiring your money, that problably needs some procesing.
Another reason to never lease a car.
I always lease my cars, new car every 3 years and always under the factory warranty.
No worry about depreciation or driving without a warranty. Many reasons to lease with responsible dealerships.
@@oldfordman68You're never truly owning it. Clown.
Ooooo fun say some more blanket statements that don’t account for nuance or context about actual experiences 😅
Can you get directly to Nissan Corporate to do a buy out ?
Every leasing company I worked for (GM, BMW, Toyota) will allow you to buy directly from them and avoid the dealer--but only if you pay cash. If you need an auto loan, you have to go through the dealer, which means you will pay at least a little more. For that extra charge, though, the dealer will be responsible for getting your plates, registration, and title. Not a small thing in certain states.
@3:18.. It wasn't mentioned, but those state sales tax numbers are just the base state amounts. Many counties add on their own taxes. Here in Vegas, we pay 8.38%. In Phoenix, it's 8.6%. I thought you guys were going to make a 4th call to Nissan Financial to get the real info.
What about overmilage fees on a buyout ?
What state has no doc fee?
Absolutely call Nissan, some of the charges seem a bit excessive!
I work for kia… there is literally a lease acquisition fee the customer signs off on every lease of $300. So for Kia its not a bs fee.
My takeaway is educate yourself, read the contract first then make an informed decision. Ignorance can be expensive.
I have been very lucky when buying the cars I have bought, in the past…sure the dealers drag you through a drawn out process, but I typically walk away with a satisfying day of dealing to get the dealer to sell to me the vehicle I want at an agreeable price. You need to be prepared to walk away if it looks too good to be true.
Yes do a video calling Nissan financial services
Good content. Next step is bringing back hidden purse camera and going inside dealership lairs with your tactics
Second dealer more than likely ment disposition fee
Yes call!
Love these videos. Just curious if they (sales rep) give consent to recording? 😅
I'd love to hear what Nissan Financial Services has to say about this.
Acquisition fee = Price. That is literally what that means.
Why did gm pull Colorado and canyon from all sales?
I am surprised that some places in USA you pay all the taxes when you take the lease. Trying to think the effect of that.
Unfortunately many dealerships are just money hungry technically stealing from consumers, I leased a car many years ago and wanted to buy it at end of lease, my original dealer tried to charge me like $700 and this was 20 plus years ago, I called GM to clarify they said I did not owe any extra money other than cost of buying out the lease so went to alternative GM dealer across the street they did it correctly, just bought the vehicle no extra garbage/theft fees.
$949 processing fee? For what? It probably amounts to about 5 minutes or less of work. Absolutely call Nissan Financial.
From what i saw, CarEdge really shouldn't have to call corporate because they explained that the signed agreement is a legal document and the terms of that doc guide the transaction.... so, anything else the dealer tries to do is in violation of the contract. Therefore, nothing corp finance says should factor in... except to see if the manufacturer will be honest...and if so, what their reaction might be to finding out how the dealers are actually breaking contracts to rip off their customers. It could be messy... but, yah... do it, Zach!
Yes call
Truth be told a great number of salesmen don't know much about leasing especially used car salesmen.
I suppose if the car happens to be flying, a grounding fee would be warranted...
Why go to a dealer? Just call the manufacturer financial line for the lease. Is there a reason to go to the dealer when you want to buyout a lease?