Soft Skills Shorts - Dealing with Difficult Situations

Have you ever faced a difficult situation where a favorable outcome may be hard to reach? Here are six tips on dealing with difficult situations.
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Timestamps
0:00 Introduction
0:10 what is a difficult situation
0:42 How can you develop your skills when dealing with difficult situations?
0:45 1. Don’t take it personally
1:20 2. Take a moment to think
1:49 3. Stand your ground
2:21 4. Always prioritize your safety
2:52 5. Ask for assistance
3:18 6. Reflect
4:07 Scenario demonstrating how you can practice dealing with difficult situations
5:19 Conclusion
5:32 Contact information
References (APA):
Management Training Institute (2022, August 1). “10 Tactics for Working with Difficult People.” Management Training Institute. managementtraininginstitute.com/10-tactics-for-working-with-difficult-people/.
Markway, B. (2015, March 3). “20 Expert Tactics for Dealing With Difficult People.” Psychology Today. www.psychology...
Produced by: The No’eau Center