It's been like this for years. I had worked in customer service for awhile and once, I worked at a large home improvement store known for extremely bad service. I always saw customers as paying my paycheck, they are the boss. I was asked by a supervisor from another department, "why do you get all the good customers?" I told him, "I don't *get* good customers, I *make* good customers!"
lendir1 // YES, Make Good Customers. A customer should see a friendly smile and an instant willingness to assist them quickly. I've been told. "It over there." "Try up front, I'm not going up there". or blow me off with "We don't have it", I've hunted down the item myself, they had it.
I spent my whole working life on a salary and I’m doing just fine now that I’ve retired. Strive to do the “hard” jobs wherever you work, that is where the money flows!
I think your in the wrong job then. I'm salary, make a good living, work Monday thru Friday 8-5 with a one hour lunch. Weekends off. I choose to work after five to get caught up or finish a task, not because I have to. I don;t mind giving my employer a little extra. You are in the wrong job.
I have worked with all generations living at this time. This is so sad but true. I have watched many people be rude, perform horrible service, purposely screw things up so they have less to do.
Well if you were being paid well you would not need the extra hours... I work in the tech industry I use to be a contractor.. so when I worked hourly.. I got paid $65 to $200.00 hr... So if things are un-chill... I don't care... I make even more money work is to make cash.. it's not a hobby it's not fun.. .your goal is to get rich or die trying and that's fucking that..
*"even at entry level jobs, there are leaders, and followers, the leaders are eager to work more hrs, do better work, lean more skills."* And why, in your opinion, does that happen?
As a 35 year veteran of this "chill" no customer time. We have a little thing called "side work" which is literally the back bone of why we can serve you when you do come. Unless you think those soda machine fill themselves and all the tomatoes cut themselves or the burgers magically get ground into patties etc.
I figured this out the first day I ever worked. Certain businesses lose massive amounts of their best hires because they don't reward good performance or punish bad performance.
They punish bad performance but they don’t give you praise for everything you do right which is what millennial’s want if they work at say Mcy’s D’s and there told to take out the trash when there done they wanna be told they did a good job it’s ridiculous, and the reward you get for good performance it’s called a raise in pay not your manager telling you good job after everything you do you got things messed up you must be a millennial
I was hourly in construction. Mu boss was never able to explain how if the job got done faster (more $ for him), but I made less (fewer hours for me), he could expect me to vote against my family and for his.
Janet Kazarowski when you work for your self you don’t always have a pay check waiting for you Friday. But you are limitless at what you can earn, but it’s not for all. If you feel people or society owes you or should support you don’t try it as most likely you will get the opposite reaction.
trevor gets up and puts on a demeaning uniform and gets in trouble if he's two minutes late. then he spends the entire day standing on a concrete slab, his back on fire, putting up with hungry, cheap people and all their moods. he risks cuts and burns daily, while scrubbing a fryer, wiping down public toilets and mopping up trash, mud, vomit, and whatever else the beloved customers track in. he works in a cash business and worries about getting robbed. while he works, he's under constant video surveillance that the boss watches from home. he clocks out for mandatory breaks and must keep the restaurant prepared for govt inspection at all times. as the face of the company, trevor has to smile as he does his job (it's in his employment contract). he lives well below the poverty line and he feels underpaid when the place is packed. the entitlement on this trevor guy makes me sick!
This has nothing to do with him being a millennial. When you work in a crappy job the times when you work suck and the times you are paid to sit around are great. I felt this way when I was doing it too.
I'd rather be paid by the hour... I'm "Gen-X". I like the idea that if I work more than 40 hours that I will still get paid and paid more because of OT. I work retail. I really don't think Trevor's "chill" statement means no customers or doing nothing. What he means is a "steady busy" where he and his team can keep up with the amount of work with the staff and other resources they have (prep area and equipment). This is where incentives, profit sharing, and other bonus options come into play... It makes the crazy times worth it because they know they will get at least some extra compensation for it.
From my personal experience, the problem I had was the place I worked at was understaffed. I really liked my job and I didn't mind when it was busy, but when your by yourself doing 15 things at once in 10 different place and your supervisor is hounding you. Then there's a problem
I know the experience. In the 90's, I worked at an assembly line type job. Management would take 2 people off of the line and move them to another line. All of a sudden, 3 people were supposed to do the work of 5. To top it off, when a company is understaffed, more mistakes are made.
That's pretty dumb. Nobody likes being stressed out. That's called being normal. People don't enter your employ to be saints or die on the cross for you, sorry. And the second part of the dumbness is the weird assumption that just because your employee -- like EVERYONE ELSE IN THE WORLD -- doesn't like being stressed out, he will be rude or destroy your meal. They know the job can be stressful sometimes. After all, THEY WORK THERE. They're familiar with it. Face it, these are not thrilling jobs. Few are. Yet the employees show up, often for a lousy wage and no benefits, almost always with no future, and they're pleasant, they do the job, and go home. Now you want them to be thrilled in the process? Or assume that if they are not, they are sabotaging you? Get over yourself. One bad waiter is not going to keep your restaurant empty. But one bad manager or owner can make an infinity of bad waiters. If your restaurant is empty, take a good look in the mirror instead of trying to blame your employees, especially for simply being human, exactly like you are. Employees are not another species. You don't need to control their innermost thoughts. Heads up: You're not that good. Or smart. Train and inspect your workers. Don't try to read their minds. You're not qualified and apparently neither know nor care what you're talking about.
Well, when the CEOs make an average of 700 times more pay than their average paid employees (in the U.S.) they tend to not give a shit about your business.... especially seeing as the average globally is about 50 times more than the average employee. The salary cap needs to be put back on upper management wages so they invest more in their companies and employees
Trevor rightfully sees that there is no correlation between his pay rate and his effort put in. If the owners / management wanted to change that, they would offer performance-based incentives. Then Trevor would realize that he can make more money for himself through successful work, and both the business and it’s employees succeed.
The performance based incentive is that an employee works hard to get a paid raise or a promotion over someone who doesn't perform well. In most cases I get paid fairly but I feel for my job title and location, it's slightly lower where it should be. This is the most money I've made so far but I have worked hard for this position in the past several years.
I have a service based job, I am a maintenance engineer. I make very good money, whether I am busy or not. Personally I like it when there is something to do, but not super busy, just steady. It makes the day go by quicker.
John Belt I have to agree that I also enjoy when the day is busy. It sounded like Trevor in the video only disliked days when he’s slammed at work, beyond just a normal busy day. Which honestly seems justifiable for an hourly employee.
If Trevor is looking for correlation, how about making less/no money when he's not doing anything? Don't forget that when there are no customers, there are no sales, yet he gets paid anyway, effectively costing the business money. Maybe he should try a job based on commission, or acquire the skills to get job with a better hourly pay rate.
Back in the 90s when they started handing out trophies to kids who just showed up for soccer practice and games, and promoting Politically correct speech and idea's, I realized that the world was creating a narcissistic and lazy generation. For a person to believe that fair pay is based on getting something for nothing, is very troubling.
It's unfair to say this is a young person issue. I remember my History teacher telling me that he used to work in a bakery. On his first day, he worked really hard. On the second day, however, the other workers told him to slow down because otherwise the owners would realize it was possible for them to work faster and they would have to put in more effort. From that day on, he spent about half of his day smoking in the bathroom with the other employees. Its not a young person thing. Its a people thing. People don't like work unless they directly see the benefit of it. That's why I think cooperative business plans are so successful, since the employees benefit if the company benefits.
It's an average. You agree on potential. Some days, you will pay Trevor to watch an empty store. Other days you will pay Trevor to work hard all day long. This is the understanding. When those days are equally split, both sides are happy. When those days get lop sided then either employee or employer is more happy. That's where the issues arise.
You’re speaking from the view of the owner/manager. Of course, it’s not always going to be busy, and, of course, it’s not always going to be chill, but he’s being paid just as much. That’s just the way it works. Trevor doesn’t seem to get that understanding you’re talking about, though. He says he doesn’t think he’s being paid fairly when the restaurant is busy. Do you think Trevor is always working to his potential if he doesn’t think he’s being paid fairly? Do you think he’ll give his best effort for a perceived unfair wage? Trevor’s attitude towards a customer may affect their decision to not come back next time. That influences the bottom line.
So, Brewski. Either you don't see there's no reward for harder work, or you just want to complain about the next generation because society is shittier from yours. Put it simply, would You want to work more for someone else's gain when it means nothing more for you? No, of course not. Obviously the kid is paid shit, basically enough for him to just spend his time presenting their company, maybe washing dishes or sweeping. But he's definitely underpaid to be stressing for some company that doesn't want to pay him more for harder work. He can't even live off his paycheck without some sort of support, promise you that. The Owner can though, comfortably. So if I tossed you a dollar to keep a spot clear, regardless of it's condition... You'd be wanting it to be pretty "Chill" too, jerk.
u fn pos weak losers should know better before applying for that job. You mean to tell me "Mr. Chill" didn't know what the pay was? u see, that's what's wrong with u. expecting a larger paycheck for just doing the job that was advertised. fn losers would make a 1000 burgers an hour if paid by the piece but would complain (cry like a fn weak bitch) when bossman tells them to go sweep and mop the fn floor so customers would want to come in buy a burger. u fuckers are selfish and weak. entry level job=entry level pay
So true. I'm 22 and I've been thinking about having "chill" days and happy to get paid for it. But bottom line is, if it's always chill and there's no customers, It's NOT a good thing. It needs to be busy, that's the goal. If it's not busy we wouldn't have a job or people would be laid off. It's really quite simple. Need to have the mentality of what's good for the business not for yourself all the time.
The problem today is not Communism, it is the inability of people like those of commenting here on Trevor and Communism to follow a complex argument, even if it is spelled out for them in a video instead of requiring them to read a book. So many of them seem to think that Trevor is the problem - when he is just a guy who gave a couple of honest answers to a couple of questions someone asked him in an attempt to learn what might better motivate employees. These folks entirely miss the point of the video, and focus on minimum wage Trevor, perhaps because the only way they feel any validation is to take a dump on someone else. Trevor merely provided the author of this video with a little anecdotal evidence for his theory that people might be more productive if they were paid according to the efforts they expend rather than a flat hourly wage. (Almost precisely the opposite of Communism.) He suggests that paying people better when they are working harder - allowing employees to enjoy some increased benefit from their increased labor - may result in a boost in productivity, and that paying them a flat wage regardless of how busy they are - expecting increased effort for the same pay - leads inevitably to employees enjoying slack business. Businesses try to get the most bang for the buck in their purchases, and the maximum productivity from their employees at the least amount of pay. Funny how expecting people to work harder for less money is somehow The American Way, not just Capitalism at it's finest, but employees wanting to make more money when they work harder is Communism. (It's not.) Capitalism happens when the owner of the business wants to make the maximum profit for his investment of his literal capital. Capitalism happens when the employee wants to make the maximum profit for his investment of time and energy, his figurative capital. ~ Partnership ~ happens when the business owner finds a way to engage his employees in the success of the business. Communism happens when there is neither an individual business owner nor an hourly employee. The state owns the business and determines who does what work and who receives what compensation from all the various enterprises of the state.
If Trevor grows up; he might understand; those pesky customers are the reason he has a job. At my job, I'm paid a salary; that means I can work as many hours as I need to to get my job done.
Here is a solution, pay a little more for rush hours. Have three levels of pay, based on customers served per hour. That way the workers have incentive to do well in packed restaurants. Maybe minimum wage for “chill” times, an extra dollar for mild traffic, and an extra two dollars for rush hours. And maybe an extra fifty cents for chill night shifts because nobody wants night shifts.
I had to work on Christmas many moons ago. The restaurant I was working in was open on Christmas Day. Everyone was calling in asking if we were open. I reluctantly would say yes. I then figured out that the phone had an off switch for the ringer. Guess what I did.... It was chill.
Neo In my field we had to staff a facility 24/7/365. If you were scheduled for Thanksgiving, you usually got Christmas and New Year day as well. I was salaried but got paid top hourly rate at those times, which was more than my salary. I did so many years in a row. We never had days off for holidays unless you worked out something with your co-workers. I learned the meaning of "overtime whore".
When I was working at walmart during the holiday months I had to run the electronic area and photocenter by myself for like 8 fucking hours. Still making nothing but minimum wage and I have customers out my fucking ass.
Lord Tony I feel your pain I've been working at Walmart for over 4 years now. The maximum $0.20 raises do nothing with the minimum wage going up and eliminating at them. So I make the same as someone who starts tomorrow and no matter how hard I work there isn't any higher positions that pay more and there's no jobs in my area to pay me more. And if an area does open up a job they prefer to hire someone new then to move someone to another position.
I'm an accounting + finance student and a millennial, this is a motivational talk for the people attending, not a a scientific analysis of management, so those mad at the idea its "millennial's don't like work!" cool your jets. First, inflation, immigration, and automation among other macro economic factors have rendered the compensation one receives for low/unskilled labour abysmal, you can't change that without some very extreme action, and some local franchise owner certainly can't. However, Henry Ford for gods sake over a hundred years ago realized if you pay people a step above the competition, you gain the best for that environment! You want high quality low (un)skilled labour? less turnover? Pay your employees 2 bucks more an hour, or every year earns them a 5% increase or something of the sort, and for god sake show them a career path, nothing kills motivation for people than 'idling my time' in a position with no future prospects! Second, 'Trevor', if he has half a brain will realize that spitting in customers food or driving away business will not allow him to reap long term benefits i.e pay, they'll either be fired or laid off. If his pay does not change he will only desire enough work so that he does not need to be laid off! Its silly that you think someone who is worth employing in the first place does that; if you're concerned about that potentially happening, ask yourself "could i pay someone else a dollar more to do this same task and do it 15%-25% better? will that in actuality yield a higher revenue/gross margin? If you cannot find a net beneficial(profit) solution above the current pay, either your position needs rework (an HR problem) or you need to insert more capital into the job, thus allowing more motivated employees to cover the lesser employees. At the end of the day though, there is only so many people who are "motivated" for a minimum wage job, and you can't remarket what a minimum wage job feels like, you have to change the initial pay, or show the long term benefits of continued proven work.
What if "chill" means unstressful and he is paid a very low wage? Would you interpret this differently? Also why is this being generalized to millennials?
This attitude is normal for every generation. Just depends on when you start regular work. If you started at a young age because you lived on a farm or helped your parents out after school, then you got used to work. If like me you didn't start till high school, then you learned later. If you don't start till college, later still.
Come on! The first question wasn't, "Would you work for less during this period if you didn't have to work harder at other times?" or, "Is it good working at this wage rate at times like this?" 'Fair' means that you feel that you aren't being ripped-off or that your boss is not expecting too much from you. It's as simple as that. People tend not to work at McDonald's if they don't have to. I'm not questioning the value of low-paid work - I'm just questioning the over-simplified argument being presented.
i worked at McDs for about a week and quit, we had a few second break in the lunch rush, so, i was standing there catching my breath, boss said "get cleaning" im like WTF, we work in a super busy store, i would work from 7am-3pm, busy the whole time till about 2pm, i mean BUSY AS FUCK, we had 1 dude just making fries all day
This speaker might not have put this in a way that paints the best picture of young workers. This presentation kind of reinforces the "young workers are lazy" stereotype when I think the focus he intends has more to do with a problem that is endemic in hourly paid work. On the flipside of Trevor let's say I am in a job where I am a good worker. I have a good ethic and I pick up some of the slack that others drop. This issue is I am not paid substantially more than the people I am picking up the slack for. Most service industry jobs now-a-days have aggressive pay caps which means no matter how well or much I put in after I have worked there for a certain amount of time the guy who phones it in and the guy who tries his hardest will be making the same money but the guy who puts in the more effort will be more burned out. I might get a pat on the back for my extra work but most often I won't, I will just get treated like a kiss ass by those workers who do the minimum and treated based on the collective performance. That pat on the back might be enough to keep me going but it isn't going to get me further ahead in life. There is a downside to doing well too and that is if I am a good worker I might be asked to do more work for no additional pay like proto-managerial duties. Back when I was working service jobs this was the case I saw over and over again. We'd get somebody reliable and they would eventually get tasked with extra duties because they were good for it while they would be getting paid at best a buck more than the slackers. These jobs are incentivizing poor work and punishing good work. When there is a low ceiling to hit pay wise it is actually disadvantageous to the individual to really put their heart into the work because in the end they will have spent more energy to go no-where. millennials aren't dumb. They realize when their jobs do not have carrots to motivate them, only sticks to keep them from doing poorly enough to lose their job and most will respond accordingly.
I remember as a child in the sixties going to the Krystal (for instance)and it was always packed, yet there were only four working behind the counter as there wasn't enough room for more, but they recognized you as just arrived and in a goodly time took your order and put you in the line of those being served and when you got your food it was freshly put together by the fry cook who tended the grill, AND put the hamburgers together,.. while another tended the fries and boxed the burger, yet the other was running the cash register (and it was ALL cash and MUCH faster) while the fourth person took care of what ever else came up,..AND THEY COULD MAKE CHANGE!
No judgement on Firehouse as a corporation(I like their food). I worked for a Firehouse subs for 3 weeks, and it was one of the worst jobs I ever experienced. $5.15 an hour, the manager would heavily understaff, so that the 8 hour shift had zero downtime. At FHS the manager would send all but 2 home at closing time, and not allow us to prep for close, so the 2 remaining people would spend 3-4 hours(1-2am in the morning) closing down the restaurant. Compared to when I worked at one Chick-fil-A, the manager would overstaff, and paid $8.00 an hour. At this CFA I worked out, the manager would keep everyone til closing time, and also allow prep closing, so everyone would walk out 10 minutes after close. Perhaps there are some people who are cut out for 'non-stop mundane' work for 8 hours straight. I now make 6 figures though, and work is not manufactured to be non-stop. Moral of the story, bad management can ruin a job.
i dont get why people dont understand the human body cant work 8-10hrs straight without down time and relaxing, i worked at KFC we busted ass during busy times and during down time, we cleaned and relaxed, CHILLED
I agree on so much of what you have said in your response to the video. Especially the part of those who are good at doing there job & therefore asked to do much more for not nearly enough compensation for all the extra that is now expected of you compared to your other slacker colleagues. Its also another way business/companies will not pay you for the position/level that your are acting as and all of the perks that actually officially come with that position. And when people are young they don't really understand how much the business they work for is using them. After a couple of years you begin to scale back & pace yourself because as you mentioned your putting more energy then your getting rewarded for & end up just feeling exhausted and used. Not to mention if you give 200% at work all the time you have no energy or mental brain power to balance your life outside of work. Or work on improving yourself by doing schooling to potentially advance your career prospects in other ways. Its mimium wage. Respect a good work ethic by rewarding loyal staff when they deserve it, otherwise these companies should be getting what they pay for your . Some people have a good work ethic but know that they aren't trying to advance in the current place they work at, they just need to work for money to live on, while they also work on better themselves to get ahead in life. Also I would ask that any of the well off upper management who havent worked their way up to the top from some sort of minimum wage service job to realize that they are clueless about how physically, mentally & emotionally demanding these jobs can be. Dealing with people all day in a face to face setting can be extremely demanding. Customers can act like entitled asses, because of the concept of " the customer is always right ". Not to mention how often these places are expected to run while being understaffed.
Why are people acting like Trevor is being unreasonable? It's objectively harder to do the job when there's more people than less. It would be insane to think differently.
@@chuckinhouston9952 Keep in mind "chill" means a situation that is fair. It no longer means "to relax" or "to not work". If Trevor were getting paid $200/hour to work in an incredibly busy restaurant, he would say something along the lines of: "Well, I have to work like crazy, but it's chill because they pay me pretty well". Slang evolves. Try and keep up.
I would clearly demonstrate how much my business needs to make each week to keep them employed. We fall below the magic number, they get sacked! Now there is a motivator, self interest, works every time!
If you do a good job ... you get to KEEP your job. That IS positive reinforcement. After high school, I worked at a hot dog stand, to put myself through community college. I was hungry for money, which meant I needed more hours. I showed I was a good worker and reliable. For that, I was rewarded more hours. Usually 30-40 a week...while also being a full time student. They worked AROUND my school schedule to accommodate me.6 months after starting, they made me an assistant manager, overseeing either opening or closing the store. THAT was positive reinforcement to me.
well done and a single swallow does not a summer make,one mans drink is another mans poison, im glad to hear that you are a highly motivated individual and best of luck with your endeavours, i also hope you realise that different people have different ideas opinions and attitudes, what works for one will not work for all. pay minium wage expect minium performance, pay more expect more its not rocket science and even a community college grad should be able to understand that
You call me a highly motivated person. That might be true. I'd like to think it is. You also said : " i also hope you realise that different people have different ideas opinions and attitudes, what works for one will not work for all." An employer isn't interested in an employees opinion or attitude, unless it fits into his business model. An employer is interested in their bottom line. They might have a dozen employees. A dozen employees with a dozen different opinions and a dozen different attitudes. The world/job doesn't revolve around the employee. The employee revolves around the job. In the end, whether a person is highly motivated or not, they have to compete in this world for what they need or want. If I am as you say, highly motivated, then another employee has to compete against me. Either he keeps up, or he gets run over. (or vice versa) The employer has a bottom line to meet. The available raises, go to those who EARN them. Those who are unwilling to rise to the occasion will either be stuck making the same amount that they have always made OR they will be out of a job. Everybody wants to think that they themselves are great workers or worth x amount. Their opinion of themselves DOESN'T matter. The ONLY opinion that matters is the employers. If the EMPLOYER THINKS that employee A is better than employee B, he'll pay employee A more (if the budget allows). If employee B doesn't like it, he is free to walk and find someone willing to pay what he thinks he is worth. Now employee B has to go to another company and prove that he is worth as much as he feels he is. And there is probably already another employee A already there. Like the saying go: "Life hard. It's even harder if your stupid." The stupid person is the one who doesn't change. The one who does the same thing over and over and expects different results. The one who does the bare minimum and expects to be rewarded the same as the one who does more than the minimum.
Or, he thinks that his flat pay rate is fair for time spent not doing things that are more enjoyable than sitting at work doing nothing, but too low for what he is expected to do on busy days. In other words, he is underpaid, but doesn't mind on days where he doesn't have anything to do.
This is very accurate to how I felt when I was in food and customer service. On slower days with nice customers, a 8.15/hr paycheck was worth the work put in. But on days where everyone was being assholes the managers would treat you like garbage and your work load was quadruple because of the amount of business, on days like that 8.15/hr wasn't worth it.
arby's used to have $5/5 sandwiches with no limit. we had a time limit to get orders up (apparently fast food rests don't anymore, probably so they don't hurt feelings) It used to feel like people were feeding an entire city with that @ 7.25/hr I could definitely identify with Trevor. No I work for a SAT TV company paid per job/piece, and find my self dripping sweat at 10 below... never knew how good it could feel knowing I could just go out and purchase a big ticket item the day BEFORE payday... and still have money for groceries.. piecework feels like how capitalism is supposed to be.. it feels like America ;-)
I have been self-employed for almost 40 years.. If your employee feels that way it is because the management hasn't tied their success in with yours! And explain to it clearly... It is not easy but very possible. Building in little incentives works, you also need to get rid of the ones who don't want to get onboard. Your young employees can be a real asset, assuming you are willing to put the time in to teach them.
It's often harder to "steal time" from your employer if you get paid by the hour. Salaried employees often don't have to fill out an hourly time sheet that basically describes what they really were doing all week when they were supposed to be working.
Fast food jobs are meant to be. springboard to a $15.per hr. job, or other career. Kids have been told to "work smarter, not harder". What they SHOULD be taught, is to "work smarter AND harder". This kid represents a majority of the youth today. There are a few kids left, who have that drive, but most are just like "chill boy". I'm surprised he wasn't texting while he was doing the interview.
There is a Taco franchise in the Buffalo, NY area which I went to get a meal. I noticed a sign on the on the wall; "If you can lean , you can clean" You are not being paid just to be "there" I wonder what they would do if they ever worked for a screamer
Is ît just me or wouldn't you prefer "people packed" as it makes the day go faster adds profit to the employer and out of that the employer can pay the staff. It is a cycle or it should be.
ffjsb The key word here is can it doesn't mean they always will. I worked for a loss making group for a while. Great job and we always outperformed but sadly others in the group didn't and bonus and pay rise was based on group profit. Money doesn't motivate me that much but what I find really annoying is people who say if you want me to work after 5.30 you need to pay me. This is why I always put a reasonable amount of overtime is expected. This is why I try to employ people motivated by the job rather than money. I pay well but I expect my pound of flesh too. For those motivated by the job this is not an issue but for those motivated by money it becomes a grind which isn't good for anyone.
If I had a job where I wasn't making advances in pay and such like I thought I should, I went out and found a better job. I have no idea what a "loss making group" is.... And if I work for an hourly wage, damn right you're either going to pay me overtime or adjust my hours if that's the work rules. I'm not working for free as an employee. When you get up into management and are a salaried worker that's different.
ffjsb I always say to staff if you think you can get a better job elsewhere then go for it but a job is not just about pay. It means there is 2 or more companies all under the umbrella of a larger company like Alphabet and Google. This is why I don't use an hourly wage as people clock watch. I want people that are more interested in the job. People who work in my department work the hours they need to get the job done and I do it myself. We are all of the same mindset.
Different jobs have different requirements of the employees and different motivations. And they have different ways to gauge productivity and pay. But in general, people don't work for free, and businesses are there to make a profit...
People honestly paying to hear the obvious that you get hired/paid based on your skill sets, plus what value you add/contribute to the company where your hired at. Should be obvious no boss that moderately intelligent would pay for nothing in return.
Can you control the amount of customers you have? Sure, have lots of Trevors working for you, and you'll soon have less customers. Nothing turns me off as much as lousy service. There are too many restaurants and fast food places for me to ever go in one more than once if the service is bad. About your workers: if they're not inspired, they shouldn't be hired. Bad food is a cook's fault. Bad service is the manager's or owner's fault.
Trevor is being paid a wage that reflects his value to the owner. If the owner pays attention and pays his employees on MERIT, Trevor would see regular raises and even bonuses when he contributes more to the business than what his wage reflects. It is a simple fact that the wage you are paid is a negotiated value that is a compromise between what the two people involved - the employer and employee - value their own time and effort at. The employer pays the employee with the idea that the employees time and effort are worth more than the wage paid. The employee works for a wage that he believes is worth more than his time and effort. Both are free to end the relationship without notice if either believe the wage is unfair. Basing part of Trevor's wage on performance would - if done correctly - change his calculus of "fair" & "unfair" payment.
thats a total lie, pay based on merit, out of the few fast food places i worked at i busted my ass, only 1 ever gave me a raise, i was making about 8.50$ when wages were about 6.25$, the other places i quit said they dont have the money in their budget to give me a raise, and when i put in my notice and reason why, they offered me a 25cent raise
No one said or implied that everyone you will ever work for can or does recognize merit as a standard of value. Having the ability to recognize a meritorious act is not a skill people are born with, and it sure as hell isn't taught in schools. In fact, productive merit (which means producing things worthy of praise or reward) is more often maligned and discouraged as a virtue by the very leaders who are supposed to recognize and reward it. You can thank altruism for this, BTW. So the problem becomes one that individuals who understand productivity as a virtue must solve on their own; they have to seek out people of like values who understand that productive merit is a virtue, not a vice. If that means moving from one job to another until you find something that suits your sense of merit, so be it. People who recognize and reward productive effort according to rational values are extremely rare.
Couldn't be more right Mercurus, the opportunity and right to value yourself, time, energy and life goals is what makes free enterprise so great. If you choose to value your time and effort at minimum wage or slightly there above, that's consent. The whole idea in my opinion of a menial job like presented in this video is to use it for the youth specifically, in most cases, to instill work ethic and show them at least a semblance of what professionalism and reality as an adult is. Everyone is afforded the same opportunity to grind and make their life what they want to be in this country and it's high time we all start acting like it.
"Both are free to end the relationship without notice if either believe the wage is unfair." There's too much nuance on the dependence of the employee to the employer for this to be true. Given the difficulty of finding a job, a person who is underpaid for the effort they put it can't simply jump ship once the wage becomes unfair. It can take months to find a new position (if one exists), while the employer will still have a pool of employees to hire from. The term 'wage slave' is no joke, the employed's livelihood is subject to the whims of the employer. If the employer feels like the can get more value out of someone else, there is nothing stopping them from hiring a new person. This is regardless of the ability of the employee who is being replaced. In the end, only one party is free to end the relationship without significant life changes occuring.
"Wage slave" is an anti-concept and self-contradictory. It's purpose isn't to convey a fact but to produce an emotion. A wage is payment received for the time and expertise provided while working toward a productive end. A slave is someone owned by another person and implies no choice on the part of the owned person. The combination of these two words - wage and slave - has no rational meaning in any context and only serves to destroy the conceptual foundations surrounding "employment". You're right that an employee has little or no control over what an employer may do regarding hiring & firing, but on the same token the employer has little or no control over what an employee may do regarding how long they choose to stay with that job. All employee/employer relationships are by definition "at-will"; meaning both parties can terminate the relationship without warning and without reason. As it is, an employer who acts on "whim" will find it hard to attract and retain talented employees due to their whimsical nature. Acting on whim also carries with it higher employment costs due to training, new employee mistakes, etc. Saving money on wages by constantly turning over staff costs more than retaining experienced workers at higher wages. This isn't known by all employers, BTW...just the better ones. The only thing young people have in abundance is time; the skills they learn by either going to school or by working add value to their time and, if they hone their skills and expand their knowledge, enable them to demand more in terms of wages from their current employer or find another employer who agrees with their higher value. The tragedy with younger people (and apparently you) is that they don't fully understand this and are unprepared to act rationally when confronted with the alternatives. This (I think) is because young people are largely forbidden (by labor laws or by imposed minimum wages) to enter the work force at a young age. They can't gain the experience until they actually need to support themselves. I started working at age 12 (with the permission of my parents) and except for a few short exceptions have not been unemployed in the 4 decades since. By the time I was out of college at age 21 I knew my abilities, possessed a lot of marketable skills, had dealt with some shitty employers, and knew how to value my time. I can tell you (and those reading this) that finding a job for the majority of people is not that hard; what's hard is finding one you like, are good at, pays you what you want to be paid, and doesn't require you to consort with assholes. It may take you years or even decades to find it, but the one thing you really need to even have the chance at it is at least one marketable skill.
Tell them to try getting paid for what they do, piece work. I really feel that some places should try some sort of incentive scheme, maybe a monthly profit sharing with realistic targets.
Christopher, I think you're fundamentally misunderstanding something. The franchise owner (f0) ponied up the dough to acquire the franchise. Not the individual employee. The fo is on the hook for the lease on the building. The fo shells out for the product. The fo pays the utility bills. The fo pays the taxes. The fo is subject to rules and regulations imposed by law. The fo buys insurance for liability and workmen's comp. The fo is responsible for your safety on the job and that of your customers in the store. The fo signs your paycheck. The fo works untold hours on the premises and, mostly likely, unseen by you at home after hours, too, so that he/she can write that check,. And all you have to do to receive that check is what your told from the time you clock in until the end of your shift. Now, grow up and go back to work, or hang up your apron.
Once the owner has been repaid for an initial investment, with, maybe, a small bonus for putting up the money in the first place, they should get compensated only for their managerial duties. Why should a business not use the added value provided by worker labor to pay ongoing costs and have that rightly attributed to the workers? Profits, once initial investments have been covered, should be shared according to work load.
Lien Law Maven What you say is true, however the fact remains that if you don't reward your good employees, they will become dissatisfied and either go elsewhere or become mediocre employees. Good employees should be rewarded, mediocre employees should remain stagnant, and poor employees should be replaced.
Kaninma except that completely ignores the initial investment, correct? Without the initial investment, there would be no work to speak of. Investments pay dividends. That's why you invest.
Bradley Walker ... yep... however. I'd suggest that there is a difference between an owner taking a tidy profit from his investment and hard work... and an creating an obscene disparity between owner and employees. The owner may have a right to take every cent of profit, and pay the employees minimum wage... but there are consequences to that approach. In the long term, I'd say it's unwise to poke the bear that is labor in the eye.
As an an employee and having been in the restaurant business, it's important to know that we live in a very competitive world. And there will be times when you have to work much faster than normal and then there will be slower times. But in general as an hourly employee or tipped employee you will have times where you will have to work quickly. I think all jobs have this and to a certain degree everyone in the company.
Talking to a bunch of people who operate mostly franchise operations who themselves seek to earn money by doing nothing. there is an irony to this speech and the audience response. A crap wage is a crap wage and you get what you pay for in this world. maybe half these people should consider working in their operations rather than sitting on their asses at Bull Shit Festivals designed to inflate the ego.
So is Trevor trying to say that if he's getting paid so little, and the place is empty then his pay is worth it, but if he's making that same small amount and it's packed he feels underpaid?
This video is taking the extreme to make a point. Trevor said it’s pretty chilled and the speaker changed that to no customers. There is a big difference between the two. Chilled could be a nice pace where everyone is making money without any of the problems a hectic crowd can bring. Another thing with the no customer example is time stops and almost any job gets dead boring. That also factors in making money, being paid a lot but time dragging by because such a slow environment is no good either. I think the speaker was really stretching here to make a point at the kids expense
Bullshit. Everyone watching this knows it was "pretty chill" because they were not working hard. In that business... that DOES translate to no customers.
Vincent Ross I too am in the service field and I did agree, chill means on the slow side while dead means no work. Anyone I have worked with over the years prefers it kind of chilled. Meaning some customers here and there. Enough for the time to go by and justify our jobs. Management rarely wants it slammed simply because that increases chances of problems, complaints, broken stuff etc. slow and steady seems to work from what I have noticed
Vincent, as somebody whom has worked retail significantly and also worked doing things such as operating rides at theme parks, I can tell you now that "no customers" does not equal "chill", 99.99% of employees HATE no customers, because it means they are sat/stood there, for hours, doing nothing, this is felt and boring, what "chill" means to people like me is a relaxed work envioronment with a steady customer base where work is happening however it isnt excessive. For example, my current job is working in an ice cream kiosk (i am saving money to open my own company, this is money so I am doing it), I like it when its chill, not dead quiet because dead quiet is boring, I want to be doing something. I would say having a customer every minute would be perfectly chill, i am still making my boss at least 60 sales an hour which equals over £110 profit removing cost of paying me at the prices we use (a bit more but this is averaging), I feel relaxed and dont notice the time pass by. This gives me time to clean, to maintain the location, get new stock sorted, etc. Make my boss £500-900 profit in a day, not too shabby for a single day. What was I paid? About £45. What I would consider hellishly rushed is huge que's out both the windows (2 serving windows with just me working in it at times) where I am going back and forth making 2 sales a minute at the very least in a huge rush for 9 hours straight without a break sometimes, not even to go to the toilet or eat due to how busy it is. With this, I have in the past made my boss a profit of £2k in a single day before, what was I paid? I was paid £45.... That is what I consider rushed and busy and unfair underpaid work.
Years ago, back in the 80s, I worked at a certain amusement park that will remain nameless. The ride we worked on had a ride computer that timed trains through the ride. The trains typically took between 48 and 52 seconds to get through the ride. If it was less than 48 seconds, the computer shut the ride down. It would take around 30 minutes for the maintenance people to get out to the ride to reset the ride computer. Some of the workers (highschool kids) figured out that if they sprayed various things on the wheels... bug spray, furniture polish, etc... The trains would go faster. 47.5 seconds was the goal. If that happened, it meant a 30 minute break for everyone working on the ride and a 30 minute longer wait for the guests. So this is nothing new. Hire good, hard-working, responsible people. Treat and pay them well. Watch them like a hawk. Don't hesitate to fire one who does things like this. And don't expect the others to rat them out. This is especially true if you're hiring young people for low-skilled jobs.
I worked in retail for a while and loved it. My employers did't see the need to reward hard work any differently. There were multiple branches, we'd trade staff occasionally. If I worked at the store with lesser traffic, I'd get long lunchbreaks where it was fine to go out to get something. We always closed on time and did exactly what we had to. At the other store we got paid exactly the same, but there were far more customers. I'd literally run in the storage area to keep up with orders, i'd work through breaks to keep up with the crowds and there was no chance to go across the street for 5 minutes to grab a sandwich. We'd get paid the opening hours of the store minus one hour for breaks, even if we had none. We had to be there 15-30 minutes before opening to work though company news and setting up registers, where at the other store you could do this while the store was open: no customers anyway. At closing time we'd allow no new customers in, but we still had to help everyone who was already there, while not getting paid for it. This would usually take at least half an hour, and then we still had to count registers, clean up etc. It usually meant working 10 hours for 8 hours worth of pay. At the end of the day, I'd be physically and mentally exhausted if I worked at the busy store. Still I preferred this work, because customers noticed how much effort we put in. Working customer service was amazing, as I'd always get them to leave with a smile, creatively working within the rules to make the customer happy at the least expense to the store. In the end I left a job I loved, because I was paid unfairly. I was paid a reasonable amount if you considered the chill store. With all the extra hours put in, the crowded store ended up paying below minimum wage.It's not a lazy thing. It's not entitlement. It's self preservation. After a few years, I heard that half my team had also moved on to better opportunities, the other half had requested a transfer to the 'chill' branches, or had become hostile to customers. Now, the whole chain is bankrupt. I can't see I didn't see it coming.
Leon Kotze he's a white male too so he would be easy to fire. I'm speaking from experience on that. I got fired over bs and a lawyer told me I can't do anything because white males are not a protected class in my state.
Ron Rico ... 1. Recognise that people have different values. Perhaps Trevor values time more than money, etc. Try to figure out what he cares about on a a human level. 2. Align incentives... if you can find out his values, then you can create a reward that makes him genuinely happy to see a full store. This may be a premium based on number of customers server, this may be a number of hours paid time off based on the number of customers server, etc. The goal is to find what would make the increase in work of a full store (for it certainly is more work to have a full store) a good deal for your Trevor. Cheers
In other countries tipping is considered an insult because the workers get paid a liable wage to work in a restaurant. In our country if they don't get tipped they don't pay the rent. Any attempt to change this dynamic is meet with strict opposition by the business owners. I actually think Trevor has a point. If he's not producing them he is compensated for his time. However, he gets paid no more if he's sitting around than if he's working hard making a profit for his employer.
Crossroads Keeper The employer is required to compensate with at least minimum wage if the employee's tips don't amount to it in the US, but I'm willing to bet many employer's accuse their employees of bad performance if they don't get enough tips.
what Trevor calls "chill" I call "boring af". Worked the basically same job - one time in a brimming full place and one time in a super empty place. The busy place was basically a six hour full body workout - but you had a sense of achievment. And more importantly: A sense of appreciation. Managers frequently checked in and did not just demand you do this and that but asked. They did not expect you to do more than what you were paid for / contractually obligated to do - but everyone won if you did. That creates a sense of belonging. When mistakes happened (and they just do sometimes) we were not accused of things but first protected and assured - and then taught how to avoid the mistake in the future. I was stressed out sometimes and occasionally exhausted to the point where I got dizzy - but boy I had fun there. The other place was exactly the opposite. In every regard. In theory I got paid more (same pay less [intense] work)- but if I had to pick between the two places I would always go for the former.
Trevor is right to think that. When the business is extremely busy, Trevor is adding significantly more value to the restaurant than he is being paid. The more value you add to the business, the more you should be paid. Naturally, Trevor prefers to get the same wage for less work.
So when the business isn't making money Trevor is still getting paid...right? The problem with Mellenials is they don't understand the simple business premise of OVERHEAD and they don't want to. They believe if the business goes under the'll just go back to their parents house and get another job.
I take the tack that it is up to the parents to set expectations. My daughter is 20 and her boyfriend is 23. She's still in school, but she worked jobs and always worked hard and had no problems with attendance or lateness. Her boyfriend is educated, hard working and has a job straight out of university that makes more than I do. What they both learned is to cultivate a network and relationships that allows to cast a bigger net after graduation. What I find with most kids these days, the parents don't kick them off their devices to go outside, like our parents would when we watched TV. They have fewer human interactions and find it harder to "deal" and prefer to "chill".
Again what the 'conversation' is missing here is - how much money does it take to live in the world...THATS what rich business owners dont take into account THATS what banks dont take into account... food car rent paying back a student loan - THATS what these young people see as the inequities of this established money mindset being stacked against them. The profit that all these 'established businesses' make, dwarfs the amount of money that an average person can make to be able to survive!!!!!!!!!
yup....they have benefited from all the money printing and bailouts, yet the lowest wages have not kept up with inflation created by printing money. The establishment have given themselves raises so it has not affected them. There was a time when you could get by on minimum wage for decades. That was the whole point of minimum wage. If you worked 40 hours or more you didn't have to live in abject poverty
The best boss I ever had took note of the fact that one hand washes another. It was a salary job with bonus for sales over a set quota, the store was a hobby, crafts and fabric store , I was a 19 yo framing carpenter who needed time to heal from surgery. Despite the fact that most of the customers were middle aged women I loved the job. The salary was half or less what I made pounding nails, but by being willing to meet or exceed customer expectations my bonuses more than made up the difference.
I wish my boss/owner at work (I'm a pizza delivery guy) would understand this concept so he would listen to his employees. As a driver we also want more business. Business= more tips. The drivers want more business but he keeps bucking or ignoring every attempt or suggestion we have to build business. Such a moron!
Pizza delivery? How's the retirement and benefits with that? Have a 401K? I do hope you are going to school. These types of jobs are stepping stones, not careers.
+Cody Todd Yeah! Get together with the other employees with good suggestions and start one. You will be able to lay your hands on the required start-up capital, right? Any MBAs in the group?
Of course it is possible Phill's boss is a poor boss. The employees work because goofing off is boring, and to keep the business healthy. But that doesn't mean the boss can't be dragging down the business. The employee's answer of course is to move on.
Getting really sick of you boomer larpers "start your own bid'ness!" How about we just start communism and no one has shit? Not like boomers couldn't afford to lose some weight. Young people can be jerks too bucko. : )
Well of course $2. per hour is a fair wage when there is very little work and an unfair wage when their is too much work and too few workers. Come on now!
The title has nothing to do with the video. I thought it was gonna be something more interesting like getting paid by project or task is better than by the hour because it rewards skill and not laziness. But no, it's just another attempt at picking on millennials...
not picking on you. Sorry but that is how things are. It is a generalization, but one based on experience. I have had exceptions to the generalization but many more have been just like Trevor. I blame the Gen X parents of millenials because they raised them with no work ethic and they are the ones who came up with "Everyone gets a trophy"
Restaurant pay scale that works. All servers make 10% of ticket plus tips, with a bonus of 50% of tips from debit and credit cards monthly (since thats a tip structure we can track). When it's "chill", the pay is appropriate, and when its slammed, the pay is appropriate. With the bonus there to ensure that servers don't prematurely flip tables just to get better ticket money.
Trevor is very accurate to how I felt when I was in food and customer service. On business as usual days with nice customers, a 8.15/hr paycheck was worth the work put in. But on days where everyone was being assholes the managers would treat you like garbage and your work load was quadruple because of the amount of business, on days like that 8.15/hr wasn't worth it.
I worked with an ER unit. A perfect night was no patients after 8pm. A good day was 85% work. Enough to make the time go fast but not too busy to be rushed
Hey there Eric. I definitely agree that trevor's attitude is sub par. But I have worked many service industry jobs and multiple positions, including time as a Manager of a 5 million dollar a year bar and grill, rhymes with ruffalo mild kings. What you have to understand, is that every single Heart Of House cook feels this way. He's not entirely wrong. But it becomes very obvious when you are standing at the bottom looking up, just how jaded management, leadership and ownership can be about your ability and your wages. Those positions are very demanding and severely underpaid, they remain that way because of this sentimentality that states "If you don't like any part of this, I will just hire someone who will be!" Bottom level workers often feel systematically underappreciated. I started out in the kitchen when I worked my way up to management and I can tell you, on a night shift, from the hours of 5 pm to 3 am those guys worked nonstop, our volume was defeating our ability to produce food. Dealing with botched orders, complacent servers failing equipment, unrealistic expectations and the ability to do the work easily makes that position worth 20 dollars an hour. Not every employee is worth that, some really impress you one moment and then flounder the next. But, the idea of being underpaid is a valid one. Career line cooks reach a maximum wage and are easily worth more. But, due to the greed of the top rung and the delusional view from the top looking toward the bottom, no one gets paid what they are worth. Answer me this: Do you think Owners of restaurants don't love the idea of legally being required to only pay 7.75? Because every time we could get away with it, we did. Even experienced new hires got the short end of the stick. The issue comes to a head when you consider that people barely scrape by even after a couple of raises. This issue is not about the attitudes of a few unappreciative millenials. This is about the opportunity leaders, managers and owners have to use any excuse they can to underpay at every juncture.
Back in the late 70's, I got my first job as a bag boy at Albertson's in Dallas...I worked hard, as if my life depended on it...there where those that didn't, and they were quickly let go...I applied this ethic to every job I had...even when I joined the Air Force...even there, slackers were common...but they didn't survive...I served for 27 years, and upon retirement, was offered a DoD position, which I still have today...It is all about working hard...NOT "Chillin'"...this is why I worry about the future...
Any business that has employees working behind a counter should train them to look at the counter at least every 20-30 seconds to see if a customer is there. If there is one, unless it's critical stop whatever you are doing and go serve the CUSTOMER. I've encountered this problem in so many places.
A bit of a generalization for all millenials. Using just one example in this situation is a bad example to support his claim. I'm GenX so hopefully I'm not biased towards millenials or boomers.
Tommy Northwood Saying "millennials" is like saying "dumb ass entitled lazy fucks." Yeah there were DAELFs when I was a kid, but today they're walking the streets, begging for money, spending it on drugs, bitching that life didn't treat them well. Millennials will simply increase the percentage of those worthless dumbasses..
Leaving pay aside, I would not beat him up so much for liking a "chill" day at work. Working at a job in food service or retail can be very overwhelming when it is extremely busy. I am all for hard work, keeping busy, and earning my pay, but when it comes to working with the public it can be very exhausting, especially when people are assholes. I worked at a very busy supermarket for 4 years when I was in high school and I would be loaded with customers for the entirety of my 8 (or more) hour shift 95% of the days I worked. While I was working hard and could appreciate that I was working hard, I loved having days where I could relax a little more. Let kids enjoy a "chill" day. We do not need to assume that /every/ kid is lazy and just wants to get paid for nothing.
A year later legend has it that Trevor is now pan handling outside of the establishment that he used to work in because his parent's kicked him out and he had too many chill days at work.
That baby boomer makes a "mint" NOW, because of the work he did in the past, to get his reputation as someone who KNOWS WHAT he is talking about, and is ABLE to present it. Take away the experiential expertise and the learned and crafted presentation and there is no "mint" to be earned. You claimed : "this baby boomer makes a mint in one hour or less talking trash with no spoken solution to problems he loves to present." You came to that conclusion after watching a 3:25 selected segment of his "one hour" presentation. That's the equivalent of giving some hookup chick 3:25 of your best bedroom jousting and she hasn't even broken a sweat, then her claiming you've got a boring personality, even though she never went on a real date w/ you. If all you're seeing is 3:25, you don't have enough information to make an intelligent and informed decision.
Exiled ExDeath Like Ted talks where a hobo could get lost, drop his pants on stage, take a dump that stinks so bad he throws up, then.... Applause breaks out, video pans to womam crying as she shakes her head yes. And it all gets topped off with some panda rapist stands to proclaim "There will never be another like him!"
ffjsb No, I and every other employer had the same thought, working by the hour is getting used. Nobody's losing money to employ you. So I'd rather start my own farm. I did, suck it. Paid my house off and my truck. Suck it. But 19/20 people need to be complacent thoughtless drones for a business to work. I don't bark at sheep if I can help it, can't all be a Good Shepherd
My work ethic is based on my pay. When they payed minimum wage, i did minimum work. When i got payed a large amount, i worked my ass off. Employers realize this
Rumpel Felt No...YOU'RE missing the point. By taking that job, he's ethically bound to honour the agreement that he's made with his employer. Part of that job is to do the best you can to make that business a success. Yes, it does seem counter productive to miss out on the money if you get sent home early, but I'll bet you used that time off to find a job that could better suit your needs and wants. You've implied that you've HAD that kind of job, so I'm guessing that you've moved on. And yes....I've had those jobs, too, in the service and construction industry. If you work hard and do the best possible, you'll build a reputation and as time goes by, you'll find that you'll always have a job and eventually that reputation will get you to where you want. You work for the money but it's also out of pride and integrity. If you can't see that, you're a lousy employee and it will eventually show itself, likely sooner than later.
Rumpel Felt Things are hard so I have the right to give up my pride in my character and my integrity. I will throw my hands up in despair and then look for someone to blame. I'll find him, too...because there is that incompetent guy, right there, making good money for doing nothing and it's just not fair. We have to make things fair, don't we? So, I gather all like minded folk around me, the ones who think it isn't fair and we approach our bosses but they won't give us the satisfaction we're looking for. Then we try our leaders, those officials whose job it is to look after us....but they're not going to help, either. They've been bought by the bosses. So, we go back to work, angry and disappointed and disillusioned. It's NEVER going to right. Then it happens. This guy comes up and he says the things that I want to hear. I talk to my fellow commiserates, and they agree. This guy gets it. We listen and he says that things will never get better unless we work together and do something about it. We need revolution. The crowds get bigger. We hand out pamphlets and sing songs of solidarity. We throw rocks through windows and then firebombs. Next thing you know, we've dragged those leaders of industry and their lackey politicians into the streets and force them to give us what we deserve. Boy, are we happy now. We've taken our destiny into our own hands. Yippee!!!!! We all bathe in our new found affluence and power. It's all great. But something is wrong. The jobs we wanted are disappearing. Things are missing off the shelves. There's no toilet paper, no rice. Our leader, the guy that said all those wonderful things, promised us that if we did these things, our lives will be better, seems to using the very troops that overthrew our oppressors against us. In fact, everything seems worse. People are complaining, just like before the revolution, but now the police are dragging them off to jail. It's all gone to hell. We should be rich. There you have it, Venezuela. What should be the richest country in the region, is now going broke. Riots, unemployment, hunger...it's all gone to shit. That's what giving up on hope does for you. You lose all pride and integrity. You take the short cut and it never, ever works. Like it or not, the best option is to keep plugging away. There are a lot of options open to each one of us but the best way to secure a better life is to work for it. It's harsh and it's frustrating but that's life. No one said it was supposed to be easy. Life has been tough, not just in human history, but for all living things. As a matter of fact, the average person living in the Western economies are living better than any life form ever has on this planet in its history. Anyway, I'm going to eat some lunch, because I do have lots of it in my fridge and then lay down on my couch in my one room basement apartment and watch a movie on my 42 inch flat screen TV. It's -15 outside so I'm staying right here in my shorts and I'm going to relax. Hope your day is just as nice as mine.
Gatrie Macleinn - That's because some people are just downright lazy and like to moan a lot. I've worked alongside lots of people who don't do shit all day and get away with it because they brown nose to get along. That was never for me. I have two sons so I know how hard it is to find a decent job these days but there are still opportunities out there if people want take them. I don't want to beat up on the younger generation, they get enough crap without me adding to it but work is called work because its hard and sitting on your ass is called sitting on your ass because, It's not. I'll tell why both my sons are always working hard, I Told Them To because 'Life owes us Nothing'..! and they don't earn much either. The trick to success is to never give up, failure is an event, when shit happens just pick yourself up and carry on and maybe just MAYBE things will come good. On the other hand a person could sit on their hands for the rest of eternity and complain about the minimum wage, but THEY will NEVER make anything of themselves, that's the difference, take it or leave it like it or lump it. I feel for those that want to work and can't get jobs but I feel less for those that have a job and grumble about not being paid enough. I'll leave it there. Peace my friend..
Rumpel Felt I live in Ontario as well. I'm short of my 66th birthday and have been retired for a year. I'm far from rich but I've always worked. Life hasn't been all that easy and some of it was my own fault. I've worked with people who spent the entire day trying to do as little as possible and complaining all the while they're doing nothing. They're the first to complain about anything and everything, the first to say that they're not doing this and not doing that. You know when that when they come to work with you, you'll have to cover their ass and do you know who else knows? The people you work for. Making money is what businesses do. It's how they stay in business. The minute they're not making money, they're in trouble and eventually they go bankrupt. So, the people are obsessed with profit. It's the driving force of business. The very same reason you go to work, except you know that for every hour you work, you'll bet paid an agreed amount of money. The business doesn't know that. At times it's just great and then a something goes wrong and a major purchase has to made. Prices fluctuate and profit margins go way down. It's something they watch continuously and their creditors and investors do too. So when the minimum wage goes up, some business owners become scared. Fear is their primary motivator. The fear that profits will become losses and it will all be over for them. A fear that quite often becomes irrational to the point of paranoia. I have had no desire to work part time and have never expressed that desire. Yet, I have 3 standing offers of jobs with 3 different employers. My ego tells me that I've built a strong reputation over the years so I like that. Finding a job has never been a big problem for me since I was young. Venezuela has the largest oil reserves in the world, yet they're bankrupt. That's why I used that country. They should be well off. They had a booming tourist industry that's been destroyed as well. Why? Because a guy got up and told the people that he could make their life better. Venezuela should be an economic power but the people there have been convinced that the road to stability does not include hard work. If you think it can't happen here, then you've never followed history. Nothing ever stays the same. If you want to destroy a country, take away the work ethic. It'll be done in no time. The hardest thing to do is achieve personal financial stability. Perversely, it is incredibly easy to lose it.
Incentive based pay would reduce the stress between owner and employee, it's pretty obvious to me at least. Most service employees believe the extra amount of money earned for their store is not worth the extra labor as the extra effort is compensated at the same rate as moderate to low effort. It would frankly urge employees to want more workload as they'd understand the pay would increase during those periods.
Exiled ExDeath - I feel that's the wrong perspective... it's not "working hard for poor pay"... the busyness should be expected to be the norm. It should be, "I'm not earning my pay if there aren't any customers." When a person takes on a job, do they ask for the daily inflow of customers? Why not? If you don't ask the question, then don't question your pay!
Exiled ExDeath - Sure, it depends on the math... which, unfortunately, isn't particularly great among millennials in general. (I know some are very good at it, I'm making a generalisation.) 50 cents per 'piece' for piecework pay when it takes 90 seconds to 2 minutes per 'piece' would result in $30-45 per hour. But you'd have to keep up the pace. How many millennials have stamina? Many of the young people I work with don't have the stamina. They get 'bored'... which, unfortunately, is a consequence of the teaching profession: teachers are told to make their lessons fun and engaging, with a wide variety of activities. (20 questions on a math homework is a struggle for many of them.) After 14 years of that, to end up in a job where you are doing the same thing over and over again (MacDonald's making burgers, factories on a production line, checkout operator, etc.), I can understand why millennials are struggling. But I would argue that they need to see it as part of their education, to learn how to have stamina in the workplace. Perhaps working in a restaurant should be 'piecework' pay? But that's tougher because it's difficult to increase the number of customers... there are a lot of factors at play: the stamina or 'drive' of the employee won't do much to bring customers in. Except that, over time, restaurant workers who give good customer service and produce good food will attract more. But that's another problem I see so often: millennials don't want the pay-off to come later, they want it immediately. If they put the hard work in, they want instant gratification. Again, back to teaching... it's a frustration of teachers that pupils don't want to work until there exams are due... then they work like mad and get themselves stressed out and blame the system! I always tell pupils that putting in the hard work at the start of high school will make the whole experience so much easier. They only realise it when it's too late. If anyone out there has any suggestions on the solution, I'm all ears!!
Exiled ExDeath - I get what you're saying. I agree, seeing that working hard pays off is a great approach. And cultivating a good atmosphere in the work environment which encourages people to work hard is great too. Good for you in that job where you saw that your hard work wasn't paying off, so quit. That sort of analysis of the work environment is much needed, and should be taught to teenagers so that they don't become doormats. I have never felt underpaid in any job, because I enter into the jobs with an idea of how much I will be getting paid and I've been happy with it. With some jobs, I've never wanted to 'climb the corporate ladder': I've just been happy with my pay for the work I was doing. One of the problems is that young people may not appreciate the pay they get, feeling they are underpaid when the work they are doing isn't particularly challenging. Again, that's not true of everyone, but it will be true in some cases. I've met people who don't have a job because they feel the pay they were offered wasn't good enough for them. That's the result of an inflated ego or too expensive a lifestyle. The common sense aspect needs to be taught, as well the company perspective. Linking this interesting discussion back to the video, I feel the young man in the clip needs to understand what makes a successful restaurant. Then, if he's unhappy with that, he can choose to leave.
I was born 82, I prefer being paid hourly.. salary can be good but I prefer hourly, why? Because I can work and get paid more if I work even more ie. the weekends
It's been like this for years. I had worked in customer service for awhile and once, I worked at a large home improvement store known for extremely bad service. I always saw customers as paying my paycheck, they are the boss. I was asked by a supervisor from another department, "why do you get all the good customers?" I told him, "I don't *get* good customers, I *make* good customers!"
lendir1 // YES, Make Good Customers. A customer should see a friendly smile and an instant willingness to assist them quickly. I've been told. "It over there." "Try up front, I'm not going up there". or blow me off with "We don't have it", I've hunted down the item myself, they had it.
May I carry that slogan with me🙏
Michael Jordan,
If it helps to increase customer appreciation where you are, be my guest.
lendir1 bingo
ruben, you're illegally in the wrong country.
I heard a rumor that Trevor is having trouble with his TPS reports.
Rex Tucker apparently Trevor didn't get that memo.....😏
Yeah, about those TPS reports.......
Besides, I’m more concerned about the stapler.......
im going to need you to come in on saturday
I said no salt, no salt
i would love to be paid by the hour - salaried is how you get screwed
Depends on the work... depends on the salary. I own my own business... so I get paid neither (but more than most do I bet)
Depends on what you do.
My husband makes 297,000 a year. He works about 30 hours a week, he’s a genius and finishes what needs to be done quicker than needed
I spent my whole working life on a salary and I’m doing just fine now that I’ve retired. Strive to do the “hard” jobs wherever you work, that is where the money flows!
I think your in the wrong job then. I'm salary, make a good living, work Monday thru Friday 8-5 with a one hour lunch. Weekends off. I choose to work after five to get caught up or finish a task, not because I have to. I don;t mind giving my employer a little extra. You are in the wrong job.
kid should understand that too many chill days puts one out of work.
I have worked with all generations living at this time. This is so sad but true. I have watched many people be rude, perform horrible service, purposely screw things up so they have less to do.
When I'm at work and we say we're having a chill day, we mean things are going smoothly and the work is being done without setbacks.
I don't mind being paid hourly, that way if I'm needed for extra hours, that means extra pay!
Well if you were being paid well you would not need the extra hours... I work in the tech industry I use to be a contractor.. so when I worked hourly.. I got paid $65 to $200.00 hr... So if things are un-chill... I don't care... I make even more money work is to make cash.. it's not a hobby it's not fun.. .your goal is to get rich or die trying and that's fucking that..
William Barnes-- even at entry level jobs, there are leaders, and followers, the leaders are eager to work more hrs, do better work, lean more skills.
*"even at entry level jobs, there are leaders, and followers, the leaders are eager to work more hrs, do better work, lean more skills."*
And why, in your opinion, does that happen?
Maybe that's how they became leaders in the first place.
Just charge tons for an hour.
As a 35 year veteran of this "chill" no customer time.
We have a little thing called "side work" which is literally the back bone of why we can serve you when you do come.
Unless you think those soda machine fill themselves and all the tomatoes cut themselves or the burgers magically get ground into patties etc.
I figured this out the first day I ever worked. Certain businesses lose massive amounts of their best hires because they don't reward good performance or punish bad performance.
They punish bad performance but they don’t give you praise for everything you do right which is what millennial’s want if they work at say Mcy’s D’s and there told to take out the trash when there done they wanna be told they did a good job it’s ridiculous, and the reward you get for good performance it’s called a raise in pay not your manager telling you good job after everything you do you got things messed up you must be a millennial
@@shorty808100 You caught us. Young people don't want money they just want praise from your fabulous generation. Wean off the fox news buddy.
I was hourly in construction. Mu boss was never able to explain how if the job got done faster (more $ for him), but I made less (fewer hours for me), he could expect me to vote against my family and for his.
Yeah, William. It certainly pits the employee against the employer. Doesn't make sense to pay by the hour.
Certainly the employer is already pitted against the worker. Thank you for acknowledging the same.
I work for myself... and if I'm not busy, i'm broke.
Do you prefer working for yourself over getting an hourly wage?
Yes i do.
Me too. Welcome to America!! It's hard but has it's benefits too
Janet Kazarowski when you work for your self you don’t always have a pay check waiting for you Friday. But you are limitless at what you can earn, but it’s not for all. If you feel people or society owes you or should support you don’t try it as most likely you will get the opposite reaction.
Nice reply Sergio!! And you are absolutely correct!
I'm 61. All the years I worked, I never had "chill" time. "Chill" time came when I went home.
Concur
trevor gets up and puts on a demeaning uniform and gets in trouble if he's two minutes late. then he spends the entire day standing on a concrete slab, his back on fire, putting up with hungry, cheap people and all their moods. he risks cuts and burns daily, while scrubbing a fryer, wiping down public toilets and mopping up trash, mud, vomit, and whatever else the beloved customers track in. he works in a cash business and worries about getting robbed. while he works, he's under constant video surveillance that the boss watches from home. he clocks out for mandatory breaks and must keep the restaurant prepared for govt inspection at all times. as the face of the company, trevor has to smile as he does his job (it's in his employment contract). he lives well below the poverty line and he feels underpaid when the place is packed.
the entitlement on this trevor guy makes me sick!
Imagine commenting on a position you aren’t in or might have never experienced ....
This has nothing to do with him being a millennial. When you work in a crappy job the times when you work suck and the times you are paid to sit around are great. I felt this way when I was doing it too.
I'd rather be paid by the hour... I'm "Gen-X". I like the idea that if I work more than 40 hours that I will still get paid and paid more because of OT. I work retail. I really don't think Trevor's "chill" statement means no customers or doing nothing. What he means is a "steady busy" where he and his team can keep up with the amount of work with the staff and other resources they have (prep area and equipment). This is where incentives, profit sharing, and other bonus options come into play... It makes the crazy times worth it because they know they will get at least some extra compensation for it.
Point well taken, David.
From my personal experience, the problem I had was the place I worked at was understaffed. I really liked my job and I didn't mind when it was busy, but when your by yourself doing 15 things at once in 10 different place and your supervisor is hounding you. Then there's a problem
I know the experience. In the 90's, I worked at an assembly line type job. Management would take 2 people off of the line and move them to another line. All of a sudden, 3 people were supposed to do the work of 5. To top it off, when a company is understaffed, more mistakes are made.
That's pretty dumb. Nobody likes being stressed out. That's called being normal. People don't enter your employ to be saints or die on the cross for you, sorry. And the second part of the dumbness is the weird assumption that just because your employee -- like EVERYONE ELSE IN THE WORLD -- doesn't like being stressed out, he will be rude or destroy your meal. They know the job can be stressful sometimes. After all, THEY WORK THERE. They're familiar with it.
Face it, these are not thrilling jobs. Few are. Yet the employees show up, often for a lousy wage and no benefits, almost always with no future, and they're pleasant, they do the job, and go home. Now you want them to be thrilled in the process? Or assume that if they are not, they are sabotaging you? Get over yourself.
One bad waiter is not going to keep your restaurant empty. But one bad manager or owner can make an infinity of bad waiters. If your restaurant is empty, take a good look in the mirror instead of trying to blame your employees, especially for simply being human, exactly like you are. Employees are not another species. You don't need to control their innermost thoughts. Heads up: You're not that good. Or smart. Train and inspect your workers. Don't try to read their minds. You're not qualified and apparently neither know nor care what you're talking about.
I’m 17 and I love being paid by hour. It inspires me to get as much as I can done each hour.
Well, when the CEOs make an average of 700 times more pay than their average paid employees (in the U.S.) they tend to not give a shit about your business.... especially seeing as the average globally is about 50 times more than the average employee. The salary cap needs to be put back on upper management wages so they invest more in their companies and employees
Trevor rightfully sees that there is no correlation between his pay rate and his effort put in. If the owners / management wanted to change that, they would offer performance-based incentives. Then Trevor would realize that he can make more money for himself through successful work, and both the business and it’s employees succeed.
The performance based incentive is that an employee works hard to get a paid raise or a promotion over someone who doesn't perform well. In most cases I get paid fairly but I feel for my job title and location, it's slightly lower where it should be. This is the most money I've made so far but I have worked hard for this position in the past several years.
I have a service based job, I am a maintenance engineer. I make very good money, whether I am busy or not. Personally I like it when there is something to do, but not super busy, just steady. It makes the day go by quicker.
John Belt I have to agree that I also enjoy when the day is busy. It sounded like Trevor in the video only disliked days when he’s slammed at work, beyond just a normal busy day. Which honestly seems justifiable for an hourly employee.
If Trevor is looking for correlation, how about making less/no money when he's not doing anything? Don't forget that when there are no customers, there are no sales, yet he gets paid anyway, effectively costing the business money. Maybe he should try a job based on commission, or acquire the skills to get job with a better hourly pay rate.
The free market has been phased out. The devil has taken from those who have and given to those who want, killing incentive.
Back in the 90s when they started handing out trophies to kids who just showed up for soccer practice and games, and promoting Politically correct speech and idea's, I realized that the world was creating a narcissistic and lazy generation. For a person to believe that fair pay is based on getting something for nothing, is very troubling.
It's unfair to say this is a young person issue. I remember my History teacher telling me that he used to work in a bakery. On his first day, he worked really hard. On the second day, however, the other workers told him to slow down because otherwise the owners would realize it was possible for them to work faster and they would have to put in more effort. From that day on, he spent about half of his day smoking in the bathroom with the other employees.
Its not a young person thing. Its a people thing. People don't like work unless they directly see the benefit of it. That's why I think cooperative business plans are so successful, since the employees benefit if the company benefits.
My son is a gen z, its gonna get worse people, boomers have destroyed the love to work with their corporate model
It's an average. You agree on potential. Some days, you will pay Trevor to watch an empty store. Other days you will pay Trevor to work hard all day long. This is the understanding.
When those days are equally split, both sides are happy. When those days get lop sided then either employee or employer is more happy. That's where the issues arise.
Point is.. Trevor only thinks his pay is FAIR when he is not working.
You’re speaking from the view of the owner/manager. Of course, it’s not always going to be busy, and, of course, it’s not always going to be chill, but he’s being paid just as much. That’s just the way it works.
Trevor doesn’t seem to get that understanding you’re talking about, though. He says he doesn’t think he’s being paid fairly when the restaurant is busy. Do you think Trevor is always working to his potential if he doesn’t think he’s being paid fairly? Do you think he’ll give his best effort for a perceived unfair wage? Trevor’s attitude towards a customer may affect their decision to not come back next time. That influences the bottom line.
put the crack down. "average"? u fn millennials think u r going to chill. the rest of the world goes to work
So, Brewski. Either you don't see there's no reward for harder work, or you just want to complain about the next generation because society is shittier from yours.
Put it simply, would You want to work more for someone else's gain when it means nothing more for you?
No, of course not. Obviously the kid is paid shit, basically enough for him to just spend his time presenting their company, maybe washing dishes or sweeping. But he's definitely underpaid to be stressing for some company that doesn't want to pay him more for harder work.
He can't even live off his paycheck without some sort of support, promise you that. The Owner can though, comfortably.
So if I tossed you a dollar to keep a spot clear, regardless of it's condition... You'd be wanting it to be pretty "Chill" too, jerk.
u fn pos weak losers should know better before applying for that job. You mean to tell me "Mr. Chill" didn't know what the pay was? u see, that's what's wrong with u. expecting a larger paycheck for just doing the job that was advertised. fn losers would make a 1000 burgers an hour if paid by the piece but would complain (cry like a fn weak bitch) when bossman tells them to go sweep and mop the fn floor so customers would want to come in buy a burger. u fuckers are selfish and weak. entry level job=entry level pay
You get what you pay for. You pay the minimum, you get the minimum.
Like anything else and is known as capitalism...you have options. Socialism/communism provides no options unless you want to die.
So true. I'm 22 and I've been thinking about having "chill" days and happy to get paid for it. But bottom line is, if it's always chill and there's no customers, It's NOT a good thing. It needs to be busy, that's the goal. If it's not busy we wouldn't have a job or people would be laid off. It's really quite simple. Need to have the mentality of what's good for the business not for yourself all the time.
The problem today is not Communism, it is the inability of people like those of commenting here on Trevor and Communism to follow a complex argument, even if it is spelled out for them in a video instead of requiring them to read a book. So many of them seem to think that Trevor is the problem - when he is just a guy who gave a couple of honest answers to a couple of questions someone asked him in an attempt to learn what might better motivate employees. These folks entirely miss the point of the video, and focus on minimum wage Trevor, perhaps because the only way they feel any validation is to take a dump on someone else. Trevor merely provided the author of this video with a little anecdotal evidence for his theory that people might be more productive if they were paid according to the efforts they expend rather than a flat hourly wage. (Almost precisely the opposite of Communism.) He suggests that paying people better when they are working harder - allowing employees to enjoy some increased benefit from their increased labor - may result in a boost in productivity, and that paying them a flat wage regardless of how busy they are - expecting increased effort for the same pay - leads inevitably to employees enjoying slack business. Businesses try to get the most bang for the buck in their purchases, and the maximum productivity from their employees at the least amount of pay. Funny how expecting people to work harder for less money is somehow The American Way, not just Capitalism at it's finest, but employees wanting to make more money when they work harder is Communism. (It's not.) Capitalism happens when the owner of the business wants to make the maximum profit for his investment of his literal capital. Capitalism happens when the employee wants to make the maximum profit for his investment of time and energy, his figurative capital. ~ Partnership ~ happens when the business owner finds a way to engage his employees in the success of the business. Communism happens when there is neither an individual business owner nor an hourly employee. The state owns the business and determines who does what work and who receives what compensation from all the various enterprises of the state.
If Trevor grows up; he might understand; those pesky customers are the reason he has a job.
At my job, I'm paid a salary; that means I can work as many hours as I need to to get my job done.
Here is a solution, pay a little more for rush hours. Have three levels of pay, based on customers served per hour. That way the workers have incentive to do well in packed restaurants. Maybe minimum wage for “chill” times, an extra dollar for mild traffic, and an extra two dollars for rush hours. And maybe an extra fifty cents for chill night shifts because nobody wants night shifts.
I had to work on Christmas many moons ago.
The restaurant I was working in was open on Christmas Day.
Everyone was calling in asking if we were open. I reluctantly would say yes.
I then figured out that the phone had an off switch for the ringer.
Guess what I did....
It was chill.
Chinese restaurant?
Neo
In my field we had to staff a facility 24/7/365. If you were scheduled for Thanksgiving, you usually got Christmas and New Year day as well. I was salaried but got paid top hourly rate at those times, which was more than my salary. I did so many years in a row. We never had days off for holidays unless you worked out something with your co-workers.
I learned the meaning of "overtime whore".
When I was working at walmart during the holiday months I had to run the electronic area and photocenter by myself for like 8 fucking hours.
Still making nothing but minimum wage and I have customers out my fucking ass.
Lord Tony I feel your pain I've been working at Walmart for over 4 years now. The maximum $0.20 raises do nothing with the minimum wage going up and eliminating at them. So I make the same as someone who starts tomorrow and no matter how hard I work there isn't any higher positions that pay more and there's no jobs in my area to pay me more. And if an area does open up a job they prefer to hire someone new then to move someone to another position.
I won't hire another one.
Can't pay someone to update Facebook.
I'm an accounting + finance student and a millennial, this is a motivational talk for the people attending, not a a scientific analysis of management, so those mad at the idea its "millennial's don't like work!" cool your jets. First, inflation, immigration, and automation among other macro economic factors have rendered the compensation one receives for low/unskilled labour abysmal, you can't change that without some very extreme action, and some local franchise owner certainly can't. However, Henry Ford for gods sake over a hundred years ago realized if you pay people a step above the competition, you gain the best for that environment! You want high quality low (un)skilled labour? less turnover? Pay your employees 2 bucks more an hour, or every year earns them a 5% increase or something of the sort, and for god sake show them a career path, nothing kills motivation for people than 'idling my time' in a position with no future prospects! Second, 'Trevor', if he has half a brain will realize that spitting in customers food or driving away business will not allow him to reap long term benefits i.e pay, they'll either be fired or laid off. If his pay does not change he will only desire enough work so that he does not need to be laid off! Its silly that you think someone who is worth employing in the first place does that; if you're concerned about that potentially happening, ask yourself "could i pay someone else a dollar more to do this same task and do it 15%-25% better? will that in actuality yield a higher revenue/gross margin? If you cannot find a net beneficial(profit) solution above the current pay, either your position needs rework (an HR problem) or you need to insert more capital into the job, thus allowing more motivated employees to cover the lesser employees. At the end of the day though, there is only so many people who are "motivated" for a minimum wage job, and you can't remarket what a minimum wage job feels like, you have to change the initial pay, or show the long term benefits of continued proven work.
What if "chill" means unstressful and he is paid a very low wage? Would you interpret this differently? Also why is this being generalized to millennials?
We have no idea of what is going on other than a motivational speaker is going on about young hires at a business convention for Firehouse subs.
This attitude is normal for every generation. Just depends on when you start regular work. If you started at a young age because you lived on a farm or helped your parents out after school, then you got used to work. If like me you didn't start till high school, then you learned later. If you don't start till college, later still.
Come on! The first question wasn't, "Would you work for less during this period if you didn't have to work harder at other times?" or, "Is it good working at this wage rate at times like this?"
'Fair' means that you feel that you aren't being ripped-off or that your boss is not expecting too much from you. It's as simple as that.
People tend not to work at McDonald's if they don't have to.
I'm not questioning the value of low-paid work - I'm just questioning the over-simplified argument being presented.
i worked at McDs for about a week and quit, we had a few second break in the lunch rush, so, i was standing there catching my breath, boss said "get cleaning" im like WTF, we work in a super busy store, i would work from 7am-3pm, busy the whole time till about 2pm, i mean BUSY AS FUCK, we had 1 dude just making fries all day
As an employee you will never be paid what youre worth. You have to work for yourself for that.
This speaker might not have put this in a way that paints the best picture of young workers. This presentation kind of reinforces the "young workers are lazy" stereotype when I think the focus he intends has more to do with a problem that is endemic in hourly paid work. On the flipside of Trevor let's say I am in a job where I am a good worker. I have a good ethic and I pick up some of the slack that others drop. This issue is I am not paid substantially more than the people I am picking up the slack for. Most service industry jobs now-a-days have aggressive pay caps which means no matter how well or much I put in after I have worked there for a certain amount of time the guy who phones it in and the guy who tries his hardest will be making the same money but the guy who puts in the more effort will be more burned out. I might get a pat on the back for my extra work but most often I won't, I will just get treated like a kiss ass by those workers who do the minimum and treated based on the collective performance. That pat on the back might be enough to keep me going but it isn't going to get me further ahead in life.
There is a downside to doing well too and that is if I am a good worker I might be asked to do more work for no additional pay like proto-managerial duties. Back when I was working service jobs this was the case I saw over and over again. We'd get somebody reliable and they would eventually get tasked with extra duties because they were good for it while they would be getting paid at best a buck more than the slackers. These jobs are incentivizing poor work and punishing good work.
When there is a low ceiling to hit pay wise it is actually disadvantageous to the individual to really put their heart into the work because in the end they will have spent more energy to go no-where. millennials aren't dumb. They realize when their jobs do not have carrots to motivate them, only sticks to keep them from doing poorly enough to lose their job and most will respond accordingly.
Agreed stop stereotypes
I remember as a child in the sixties going to the Krystal (for instance)and it was always packed, yet there were only four working behind the counter as there wasn't enough room for more, but they recognized you as just arrived and in a goodly time took your order and put you in the line of those being served and when you got your food it was freshly put together by the fry cook who tended the grill, AND put the hamburgers together,.. while another tended the fries and boxed the burger, yet the other was running the cash register (and it was ALL cash and MUCH faster) while the fourth person took care of what ever else came up,..AND THEY COULD MAKE CHANGE!
Work during a recession!!!! Trust me your thankful to have a job!!!!!
This didn't answer the question in the title.
No judgement on Firehouse as a corporation(I like their food). I worked for a Firehouse subs for 3 weeks, and it was one of the worst jobs I ever experienced. $5.15 an hour, the manager would heavily understaff, so that the 8 hour shift had zero downtime. At FHS the manager would send all but 2 home at closing time, and not allow us to prep for close, so the 2 remaining people would spend 3-4 hours(1-2am in the morning) closing down the restaurant.
Compared to when I worked at one Chick-fil-A, the manager would overstaff, and paid $8.00 an hour. At this CFA I worked out, the manager would keep everyone til closing time, and also allow prep closing, so everyone would walk out 10 minutes after close.
Perhaps there are some people who are cut out for 'non-stop mundane' work for 8 hours straight. I now make 6 figures though, and work is not manufactured to be non-stop. Moral of the story, bad management can ruin a job.
i dont get why people dont understand the human body cant work 8-10hrs straight without down time and relaxing, i worked at KFC we busted ass during busy times and during down time, we cleaned and relaxed, CHILLED
I agree on so much of what you have said in your response to the video.
Especially the part of those who are good at doing there job & therefore asked to do much more for not nearly enough compensation for all the extra that is now expected of you compared to your other slacker colleagues.
Its also another way business/companies will not pay you for the position/level that your are acting as and all of the perks that actually officially come with that position.
And when people are young they don't really understand how much the business they work for is using them. After a couple of years you begin to scale back & pace yourself because as you mentioned your putting more energy then your getting rewarded for & end up just feeling exhausted and used.
Not to mention if you give 200% at work all the time you have no energy or mental brain power to balance your life outside of work. Or work on improving yourself by doing schooling to potentially advance your career prospects in other ways.
Its mimium wage. Respect a good work ethic by rewarding loyal staff when they deserve it, otherwise these companies should be getting what they pay for your
.
Some people have a good work ethic but know that they aren't trying to advance in the current place they work at, they just need to work for money to live on, while they also work on better themselves to get ahead in life.
Also I would ask that any of the well off upper management who havent worked their way up to the top from some sort of minimum wage service job to realize that they are clueless about how physically, mentally & emotionally demanding these jobs can be.
Dealing with people all day in a face to face setting can be extremely demanding. Customers can act like entitled asses, because of the concept of " the customer is always right ".
Not to mention how often these places are expected to run while being understaffed.
Why are people acting like Trevor is being unreasonable?
It's objectively harder to do the job when there's more people than less. It would be insane to think differently.
PeptideArchive it doesn’t take very much “chill” at all to = bankruptcy for a small business. Then, no job, all chill, no pay.
@@chuckinhouston9952 Keep in mind "chill" means a situation that is fair. It no longer means "to relax" or "to not work".
If Trevor were getting paid $200/hour to work in an incredibly busy restaurant, he would say something along the lines of: "Well, I have to work like crazy, but it's chill because they pay me pretty well".
Slang evolves. Try and keep up.
PeptideArchive You’re an arrogant asshole. Try to keep up, son.
@@chuckinhouston9952 ok boomer
I would clearly demonstrate how much my business needs to make each week to keep them employed.
We fall below the magic number, they get sacked!
Now there is a motivator, self interest, works every time!
basic wage plus commision works even better, positive reinforcment ( youll make more money) is better than negitive reinforcement { youll grt fired)
If you do a good job ... you get to KEEP your job.
That IS positive reinforcement.
After high school, I worked at a hot dog stand, to put myself through community college.
I was hungry for money, which meant I needed more hours.
I showed I was a good worker and reliable.
For that, I was rewarded more hours.
Usually 30-40 a week...while also being a full time student.
They worked AROUND my school schedule to accommodate me.6 months after starting, they made me an assistant manager, overseeing either opening or closing the store.
THAT was positive reinforcement to me.
well done and a single swallow does not a summer make,one mans drink is another mans poison, im glad to hear that you are a highly motivated individual and best of luck with your endeavours, i also hope you realise that different people have different ideas opinions and attitudes, what works for one will not work for all. pay minium wage expect minium performance, pay more expect more its not rocket science and even a community college grad should be able to understand that
You call me a highly motivated person.
That might be true. I'd like to think it is.
You also said :
" i also hope you realise that different people have different ideas opinions and attitudes, what works for one will not work for all."
An employer isn't interested in an employees opinion or attitude, unless it fits into his business model.
An employer is interested in their bottom line.
They might have a dozen employees.
A dozen employees with a dozen different opinions and a dozen different attitudes.
The world/job doesn't revolve around the employee.
The employee revolves around the job.
In the end, whether a person is highly motivated or not, they have to compete in this world for what they need or want.
If I am as you say, highly motivated, then another employee has to compete against me.
Either he keeps up, or he gets run over.
(or vice versa)
The employer has a bottom line to meet.
The available raises, go to those who EARN them.
Those who are unwilling to rise to the occasion will either be stuck making the same amount that they have always made OR they will be out of a job.
Everybody wants to think that they themselves are great workers or worth x amount.
Their opinion of themselves DOESN'T matter.
The ONLY opinion that matters is the employers.
If the EMPLOYER THINKS that employee A is better than employee B, he'll pay employee A more (if the budget allows).
If employee B doesn't like it, he is free to walk and find someone willing to pay what he thinks he is worth.
Now employee B has to go to another company and prove that he is worth as much as he feels he is.
And there is probably already another employee A already there.
Like the saying go:
"Life hard. It's even harder if your stupid."
The stupid person is the one who doesn't change.
The one who does the same thing over and over and expects different results.
The one who does the bare minimum and expects to be rewarded the same as the one who does more than the minimum.
thank you for your time and response, best of luck
Well, Trevor is a freaking prophet, pay is fair when chill, unfair when people packed.
Give that kid a Nobel Prize.
Or, he thinks that his flat pay rate is fair for time spent not doing things that are more enjoyable than sitting at work doing nothing, but too low for what he is expected to do on busy days. In other words, he is underpaid, but doesn't mind on days where he doesn't have anything to do.
Or.................not
Its all just assuming
This lmao. Speaker went way too deep.
This is very accurate to how I felt when I was in food and customer service. On slower days with nice customers, a 8.15/hr paycheck was worth the work put in. But on days where everyone was being assholes the managers would treat you like garbage and your work load was quadruple because of the amount of business, on days like that 8.15/hr wasn't worth it.
arby's used to have $5/5 sandwiches with no limit. we had a time limit to get orders up (apparently fast food rests don't anymore, probably so they don't hurt feelings) It used to feel like people were feeding an entire city with that @ 7.25/hr I could definitely identify with Trevor. No I work for a SAT TV company paid per job/piece, and find my self dripping sweat at 10 below... never knew how good it could feel knowing I could just go out and purchase a big ticket item the day BEFORE payday... and still have money for groceries.. piecework feels like how capitalism is supposed to be.. it feels like America ;-)
I have been self-employed for almost 40 years.. If your employee feels that way it is because the management hasn't tied their success in with yours! And explain to it clearly... It is not easy but very possible. Building in little incentives works, you also need to get rid of the ones who don't want to get onboard. Your young employees can be a real asset, assuming you are willing to put the time in to teach them.
I am 60 years old and work hourly by choice, don't want to do it any other way. I expect to be compensated for all the value I am able to provide
It's often harder to "steal time" from your employer if you get paid by the hour. Salaried employees often don't have to fill out an hourly time sheet that basically describes what they really were doing all week when they were supposed to be working.
Fast food jobs are meant to be. springboard to a $15.per hr. job, or other career.
Kids have been told to "work smarter, not harder". What they SHOULD be taught, is to "work smarter AND harder". This kid represents a majority of the youth today. There are a few kids left, who have that drive, but most are just like "chill boy". I'm surprised he wasn't texting while he was doing the interview.
There is a Taco franchise in the Buffalo, NY area which I went to get a meal. I noticed a sign on the on the wall; "If you can lean , you can clean" You are not being paid just to be "there" I wonder what they would do if they ever worked for a screamer
Is ît just me or wouldn't you prefer "people packed" as it makes the day go faster adds profit to the employer and out of that the employer can pay the staff. It is a cycle or it should be.
That was always my motivation. The more I make them, the more they can pay me.
ffjsb The key word here is can it doesn't mean they always will. I worked for a loss making group for a while. Great job and we always outperformed but sadly others in the group didn't and bonus and pay rise was based on group profit. Money doesn't motivate me that much but what I find really annoying is people who say if you want me to work after 5.30 you need to pay me. This is why I always put a reasonable amount of overtime is expected. This is why I try to employ people motivated by the job rather than money. I pay well but I expect my pound of flesh too. For those motivated by the job this is not an issue but for those motivated by money it becomes a grind which isn't good for anyone.
If I had a job where I wasn't making advances in pay and such like I thought I should, I went out and found a better job.
I have no idea what a "loss making group" is....
And if I work for an hourly wage, damn right you're either going to pay me overtime or adjust my hours if that's the work rules. I'm not working for free as an employee. When you get up into management and are a salaried worker that's different.
ffjsb I always say to staff if you think you can get a better job elsewhere then go for it but a job is not just about pay. It means there is 2 or more companies all under the umbrella of a larger company like Alphabet and Google. This is why I don't use an hourly wage as people clock watch. I want people that are more interested in the job. People who work in my department work the hours they need to get the job done and I do it myself. We are all of the same mindset.
Different jobs have different requirements of the employees and different motivations. And they have different ways to gauge productivity and pay. But in general, people don't work for free, and businesses are there to make a profit...
People honestly paying to hear the obvious that you get hired/paid based on your skill sets, plus what value you add/contribute to the company where your hired at. Should be obvious no boss that moderately intelligent would pay for nothing in return.
Hard work and effort always pay off
Laziness will get you nowhere real quick
Good luck in life Trevor
Chill
You can work hard and still lose everything. Ask plenty of small businesses owners who go under with their beloved business.
depends on how influential or chad u r
Can you control the amount of customers you have? Sure, have lots of Trevors working for you, and you'll soon have less customers. Nothing turns me off as much as lousy service. There are too many restaurants and fast food places for me to ever go in one more than once if the service is bad. About your workers: if they're not inspired, they shouldn't be hired.
Bad food is a cook's fault. Bad service is the manager's or owner's fault.
Trevor is being paid a wage that reflects his value to the owner. If the owner pays attention and pays his employees on MERIT, Trevor would see regular raises and even bonuses when he contributes more to the business than what his wage reflects. It is a simple fact that the wage you are paid is a negotiated value that is a compromise between what the two people involved - the employer and employee - value their own time and effort at. The employer pays the employee with the idea that the employees time and effort are worth more than the wage paid. The employee works for a wage that he believes is worth more than his time and effort. Both are free to end the relationship without notice if either believe the wage is unfair.
Basing part of Trevor's wage on performance would - if done correctly - change his calculus of "fair" & "unfair" payment.
thats a total lie, pay based on merit, out of the few fast food places i worked at i busted my ass, only 1 ever gave me a raise, i was making about 8.50$ when wages were about 6.25$, the other places i quit said they dont have the money in their budget to give me a raise, and when i put in my notice and reason why, they offered me a 25cent raise
No one said or implied that everyone you will ever work for can or does recognize merit as a standard of value. Having the ability to recognize a meritorious act is not a skill people are born with, and it sure as hell isn't taught in schools. In fact, productive merit (which means producing things worthy of praise or reward) is more often maligned and discouraged as a virtue by the very leaders who are supposed to recognize and reward it. You can thank altruism for this, BTW.
So the problem becomes one that individuals who understand productivity as a virtue must solve on their own; they have to seek out people of like values who understand that productive merit is a virtue, not a vice. If that means moving from one job to another until you find something that suits your sense of merit, so be it. People who recognize and reward productive effort according to rational values are extremely rare.
Couldn't be more right Mercurus, the opportunity and right to value yourself, time, energy and life goals is what makes free enterprise so great. If you choose to value your time and effort at minimum wage or slightly there above, that's consent. The whole idea in my opinion of a menial job like presented in this video is to use it for the youth specifically, in most cases, to instill work ethic and show them at least a semblance of what professionalism and reality as an adult is. Everyone is afforded the same opportunity to grind and make their life what they want to be in this country and it's high time we all start acting like it.
"Both are free to end the relationship without notice if either believe the wage is unfair."
There's too much nuance on the dependence of the employee to the employer for this to be true. Given the difficulty of finding a job, a person who is underpaid for the effort they put it can't simply jump ship once the wage becomes unfair. It can take months to find a new position (if one exists), while the employer will still have a pool of employees to hire from.
The term 'wage slave' is no joke, the employed's livelihood is subject to the whims of the employer. If the employer feels like the can get more value out of someone else, there is nothing stopping them from hiring a new person. This is regardless of the ability of the employee who is being replaced. In the end, only one party is free to end the relationship without significant life changes occuring.
"Wage slave" is an anti-concept and self-contradictory. It's purpose isn't to convey a fact but to produce an emotion. A wage is payment received for the time and expertise provided while working toward a productive end. A slave is someone owned by another person and implies no choice on the part of the owned person. The combination of these two words - wage and slave - has no rational meaning in any context and only serves to destroy the conceptual foundations surrounding "employment".
You're right that an employee has little or no control over what an employer may do regarding hiring & firing, but on the same token the employer has little or no control over what an employee may do regarding how long they choose to stay with that job. All employee/employer relationships are by definition "at-will"; meaning both parties can terminate the relationship without warning and without reason. As it is, an employer who acts on "whim" will find it hard to attract and retain talented employees due to their whimsical nature. Acting on whim also carries with it higher employment costs due to training, new employee mistakes, etc. Saving money on wages by constantly turning over staff costs more than retaining experienced workers at higher wages. This isn't known by all employers, BTW...just the better ones.
The only thing young people have in abundance is time; the skills they learn by either going to school or by working add value to their time and, if they hone their skills and expand their knowledge, enable them to demand more in terms of wages from their current employer or find another employer who agrees with their higher value. The tragedy with younger people (and apparently you) is that they don't fully understand this and are unprepared to act rationally when confronted with the alternatives. This (I think) is because young people are largely forbidden (by labor laws or by imposed minimum wages) to enter the work force at a young age. They can't gain the experience until they actually need to support themselves. I started working at age 12 (with the permission of my parents) and except for a few short exceptions have not been unemployed in the 4 decades since. By the time I was out of college at age 21 I knew my abilities, possessed a lot of marketable skills, had dealt with some shitty employers, and knew how to value my time. I can tell you (and those reading this) that finding a job for the majority of people is not that hard; what's hard is finding one you like, are good at, pays you what you want to be paid, and doesn't require you to consort with assholes. It may take you years or even decades to find it, but the one thing you really need to even have the chance at it is at least one marketable skill.
I was born In 1990
And work on 100% commission.
IMO the only fair pay is commission
You get what you put in
Not begging for a flat rate
Tell them to try getting paid for what they do, piece work.
I really feel that some places should try some sort of incentive scheme, maybe a monthly profit sharing with realistic targets.
I watched all the set up but they cut off the solution. How do you avoid the train wreck?
Christopher, I think you're fundamentally misunderstanding something. The franchise owner (f0) ponied up the dough to acquire the franchise. Not the individual employee. The fo is on the hook for the lease on the building. The fo shells out for the product. The fo pays the utility bills. The fo pays the taxes. The fo is subject to rules and regulations imposed by law. The fo buys insurance for liability and workmen's comp. The fo is responsible for your safety on the job and that of your customers in the store. The fo signs your paycheck. The fo works untold hours on the premises and, mostly likely, unseen by you at home after hours, too, so that he/she can write that check,. And all you have to do to receive that check is what your told from the time you clock in until the end of your shift. Now, grow up and go back to work, or hang up your apron.
Once the owner has been repaid for an initial investment, with, maybe, a small bonus for putting up the money in the first place, they should get compensated only for their managerial duties. Why should a business not use the added value provided by worker labor to pay ongoing costs and have that rightly attributed to the workers? Profits, once initial investments have been covered, should be shared according to work load.
Lien Law Maven What you say is true, however the fact remains that if you don't reward your good employees, they will become dissatisfied and either go elsewhere or become mediocre employees. Good employees should be rewarded, mediocre employees should remain stagnant, and poor employees should be replaced.
Kaninma except that completely ignores the initial investment, correct? Without the initial investment, there would be no work to speak of. Investments pay dividends. That's why you invest.
Bradley Walker ... yep... however. I'd suggest that there is a difference between an owner taking a tidy profit from his investment and hard work... and an creating an obscene disparity between owner and employees.
The owner may have a right to take every cent of profit, and pay the employees minimum wage... but there are consequences to that approach.
In the long term, I'd say it's unwise to poke the bear that is labor in the eye.
breakingthemasks I can agree with that. There's a line there that has to be drawn.
As an an employee and having been in the restaurant business, it's important to know that we live in a very competitive world. And there will be times when you have to work much faster than normal and then there will be slower times. But in general as an hourly employee or tipped employee you will have times where you will have to work quickly. I think all jobs have this and to a certain degree everyone in the company.
Talking to a bunch of people who operate mostly franchise operations who themselves seek to earn money by doing nothing. there is an irony to this speech and the audience response. A crap wage is a crap wage and you get what you pay for in this world.
maybe half these people should consider working in their operations rather than sitting on their asses at Bull Shit Festivals designed to inflate the ego.
So is Trevor trying to say that if he's getting paid so little, and the place is empty then his pay is worth it, but if he's making that same small amount and it's packed he feels underpaid?
Sounds about right, Jared.
This video is taking the extreme to make a point. Trevor said it’s pretty chilled and the speaker changed that to no customers. There is a big difference between the two. Chilled could be a nice pace where everyone is making money without any of the problems a hectic crowd can bring.
Another thing with the no customer example is time stops and almost any job gets dead boring. That also factors in making money, being paid a lot but time dragging by because such a slow environment is no good either. I think the speaker was really stretching here to make a point at the kids expense
Bullshit. Everyone watching this knows it was "pretty chill" because they were not working hard. In that business... that DOES translate to no customers.
Vincent Ross I too am in the service field and I did agree, chill means on the slow side while dead means no work. Anyone I have worked with over the years prefers it kind of chilled. Meaning some customers here and there. Enough for the time to go by and justify our jobs.
Management rarely wants it slammed simply because that increases chances of problems, complaints, broken stuff etc. slow and steady seems to work from what I have noticed
Trevor is lazy
everyone knows what millennial chill means PUTZ-seller. u kiddy boys r too dumb to think we don't.
Vincent, as somebody whom has worked retail significantly and also worked doing things such as operating rides at theme parks, I can tell you now that "no customers" does not equal "chill", 99.99% of employees HATE no customers, because it means they are sat/stood there, for hours, doing nothing, this is felt and boring, what "chill" means to people like me is a relaxed work envioronment with a steady customer base where work is happening however it isnt excessive.
For example, my current job is working in an ice cream kiosk (i am saving money to open my own company, this is money so I am doing it), I like it when its chill, not dead quiet because dead quiet is boring, I want to be doing something. I would say having a customer every minute would be perfectly chill, i am still making my boss at least 60 sales an hour which equals over £110 profit removing cost of paying me at the prices we use (a bit more but this is averaging), I feel relaxed and dont notice the time pass by. This gives me time to clean, to maintain the location, get new stock sorted, etc. Make my boss £500-900 profit in a day, not too shabby for a single day. What was I paid? About £45.
What I would consider hellishly rushed is huge que's out both the windows (2 serving windows with just me working in it at times) where I am going back and forth making 2 sales a minute at the very least in a huge rush for 9 hours straight without a break sometimes, not even to go to the toilet or eat due to how busy it is. With this, I have in the past made my boss a profit of £2k in a single day before, what was I paid? I was paid £45.... That is what I consider rushed and busy and unfair underpaid work.
Years ago, back in the 80s, I worked at a certain amusement park that will remain nameless. The ride we worked on had a ride computer that timed trains through the ride. The trains typically took between 48 and 52 seconds to get through the ride. If it was less than 48 seconds, the computer shut the ride down. It would take around 30 minutes for the maintenance people to get out to the ride to reset the ride computer. Some of the workers (highschool kids) figured out that if they sprayed various things on the wheels... bug spray, furniture polish, etc... The trains would go faster. 47.5 seconds was the goal. If that happened, it meant a 30 minute break for everyone working on the ride and a 30 minute longer wait for the guests.
So this is nothing new. Hire good, hard-working, responsible people. Treat and pay them well. Watch them like a hawk. Don't hesitate to fire one who does things like this. And don't expect the others to rat them out. This is especially true if you're hiring young people for low-skilled jobs.
I worked in retail for a while and loved it. My employers did't see the need to reward hard work any differently.
There were multiple branches, we'd trade staff occasionally. If I worked at the store with lesser traffic, I'd get long lunchbreaks where it was fine to go out to get something. We always closed on time and did exactly what we had to.
At the other store we got paid exactly the same, but there were far more customers. I'd literally run in the storage area to keep up with orders, i'd work through breaks to keep up with the crowds and there was no chance to go across the street for 5 minutes to grab a sandwich. We'd get paid the opening hours of the store minus one hour for breaks, even if we had none. We had to be there 15-30 minutes before opening to work though company news and setting up registers, where at the other store you could do this while the store was open: no customers anyway. At closing time we'd allow no new customers in, but we still had to help everyone who was already there, while not getting paid for it. This would usually take at least half an hour, and then we still had to count registers, clean up etc. It usually meant working 10 hours for 8 hours worth of pay.
At the end of the day, I'd be physically and mentally exhausted if I worked at the busy store. Still I preferred this work, because customers noticed how much effort we put in. Working customer service was amazing, as I'd always get them to leave with a smile, creatively working within the rules to make the customer happy at the least expense to the store.
In the end I left a job I loved, because I was paid unfairly. I was paid a reasonable amount if you considered the chill store. With all the extra hours put in, the crowded store ended up paying below minimum wage.It's not a lazy thing. It's not entitlement. It's self preservation.
After a few years, I heard that half my team had also moved on to better opportunities, the other half had requested a transfer to the 'chill' branches, or had become hostile to customers.
Now, the whole chain is bankrupt. I can't see I didn't see it coming.
When you recorded this you were possessed by a devil of controlling others.
The question is now: What do you do about such an employee?
Fire his worthless ass.
Leon Kotze I agree, but somehow it would be labeled hate speech!
Leon Kotze he's a white male too so he would be easy to fire.
I'm speaking from experience on that. I got fired over bs and a lawyer told me I can't do anything because white males are not a protected class in my state.
That problem usually works itself out......people like that quit at a very high rate.
Ron Rico ...
1. Recognise that people have different values. Perhaps Trevor values time more than money, etc. Try to figure out what he cares about on a a human level.
2. Align incentives... if you can find out his values, then you can create a reward that makes him genuinely happy to see a full store.
This may be a premium based on number of customers server, this may be a number of hours paid time off based on the number of customers server, etc.
The goal is to find what would make the increase in work of a full store (for it certainly is more work to have a full store) a good deal for your Trevor.
Cheers
In other countries tipping is considered an insult because the workers get paid a liable wage to work in a restaurant. In our country if they don't get tipped they don't pay the rent. Any attempt to change this dynamic is meet with strict opposition by the business owners.
I actually think Trevor has a point. If he's not producing them he is compensated for his time. However, he gets paid no more if he's sitting around than if he's working hard making a profit for his employer.
Crossroads Keeper The employer is required to compensate with at least minimum wage if the employee's tips don't amount to it in the US, but I'm willing to bet many employer's accuse their employees of bad performance if they don't get enough tips.
So cringe :(
what Trevor calls "chill" I call "boring af". Worked the basically same job - one time in a brimming full place and one time in a super empty place. The busy place was basically a six hour full body workout - but you had a sense of achievment. And more importantly: A sense of appreciation. Managers frequently checked in and did not just demand you do this and that but asked. They did not expect you to do more than what you were paid for / contractually obligated to do - but everyone won if you did. That creates a sense of belonging. When mistakes happened (and they just do sometimes) we were not accused of things but first protected and assured - and then taught how to avoid the mistake in the future. I was stressed out sometimes and occasionally exhausted to the point where I got dizzy - but boy I had fun there.
The other place was exactly the opposite. In every regard. In theory I got paid more (same pay less [intense] work)- but if I had to pick between the two places I would always go for the former.
Trevor is right to think that. When the business is extremely busy, Trevor is adding significantly more value to the restaurant than he is being paid. The more value you add to the business, the more you should be paid. Naturally, Trevor prefers to get the same wage for less work.
So when the business isn't making money Trevor is still getting paid...right?
The problem with Mellenials is they don't understand the simple business premise of OVERHEAD and they don't want to.
They believe if the business goes under the'll just go back to their parents house and get another job.
I take the tack that it is up to the parents to set expectations. My daughter is 20 and her boyfriend is 23. She's still in school, but she worked jobs and always worked hard and had no problems with attendance or lateness. Her boyfriend is educated, hard working and has a job straight out of university that makes more than I do. What they both learned is to cultivate a network and relationships that allows to cast a bigger net after graduation. What I find with most kids these days, the parents don't kick them off their devices to go outside, like our parents would when we watched TV. They have fewer human interactions and find it harder to "deal" and prefer to "chill".
Again what the 'conversation' is missing here is - how much money does it take to live in the world...THATS what rich business owners dont take into account THATS what banks dont take into account... food car rent paying back a student loan - THATS what these young people see as the inequities of this established money mindset being stacked against them. The profit that all these 'established businesses' make, dwarfs the amount of money that an average person can make to be able to survive!!!!!!!!!
Why bother getting into student loan debt .so you can flip burgers?
yup....they have benefited from all the money printing and bailouts, yet the lowest wages have not kept up with inflation created by printing money. The establishment have given themselves raises so it has not affected them.
There was a time when you could get by on minimum wage for decades. That was the whole point of minimum wage. If you worked 40 hours or more you didn't have to live in abject poverty
The best boss I ever had took note of the fact that one hand washes another. It was a salary job with bonus for sales over a set quota, the store was a hobby, crafts and fabric store , I was a 19 yo framing carpenter who needed time to heal from surgery. Despite the fact that most of the customers were middle aged women I loved the job. The salary was half or less what I made pounding nails, but by being willing to meet or exceed customer expectations my bonuses more than made up the difference.
A great culture can atone for a mediocre wage. Sounds like you had an awesome mentor, Michael.
I wish my boss/owner at work (I'm a pizza delivery guy) would understand this concept so he would listen to his employees. As a driver we also want more business. Business= more tips. The drivers want more business but he keeps bucking or ignoring every attempt or suggestion we have to build business. Such a moron!
Pizza delivery? How's the retirement and benefits with that? Have a 401K?
I do hope you are going to school. These types of jobs are stepping stones, not careers.
+Cody Todd Yeah! Get together with the other employees with good suggestions and start one. You will be able to lay your hands on the required start-up capital, right? Any MBAs in the group?
Of course it is possible Phill's boss is a poor boss. The employees work because goofing off is boring, and to keep the business healthy. But that doesn't mean the boss can't be dragging down the business. The employee's answer of course is to move on.
Getting really sick of you boomer larpers "start your own bid'ness!"
How about we just start communism and no one has shit? Not like boomers couldn't afford to lose some weight.
Young people can be jerks too bucko. : )
+Duke of Prunes You forgot "listen to your employees for good ideas to expand the business". Do you think you're any better than them? ;)
Well of course $2. per hour is a fair wage when there is very little work and an unfair wage when their is too much work and too few workers. Come on now!
The title has nothing to do with the video. I thought it was gonna be something more interesting like getting paid by project or task is better than by the hour because it rewards skill and not laziness. But no, it's just another attempt at picking on millennials...
not picking on you. Sorry but that is how things are. It is a generalization, but one based on experience. I have had exceptions to the generalization but many more have been just like Trevor. I blame the Gen X parents of millenials because they raised them with no work ethic and they are the ones who came up with "Everyone gets a trophy"
@@gsxrsquid I don’t disagree with him. I was just hoping to see a novel perspective. Something that hasn’t been said already
@@skellzzed8255 I understand. I dont think he meant it as click bait but there is a LOT of that out there. Have a great day! ^5
Restaurant pay scale that works. All servers make 10% of ticket plus tips, with a bonus of 50% of tips from debit and credit cards monthly (since thats a tip structure we can track). When it's "chill", the pay is appropriate, and when its slammed, the pay is appropriate. With the bonus there to ensure that servers don't prematurely flip tables just to get better ticket money.
Trevor is very accurate to how I felt when I was in food and customer service. On business as usual days with nice customers, a 8.15/hr paycheck was worth the work put in. But on days where everyone was being assholes the managers would treat you like garbage and your work load was quadruple because of the amount of business, on days like that 8.15/hr wasn't worth it.
I worked with an ER unit. A perfect night was no patients after 8pm. A good day was 85% work. Enough to make the time go fast but not too busy to be rushed
Hey there Eric. I definitely agree that trevor's attitude is sub par. But I have worked many service industry jobs and multiple positions, including time as a Manager of a 5 million dollar a year bar and grill, rhymes with ruffalo mild kings. What you have to understand, is that every single Heart Of House cook feels this way. He's not entirely wrong. But it becomes very obvious when you are standing at the bottom looking up, just how jaded management, leadership and ownership can be about your ability and your wages. Those positions are very demanding and severely underpaid, they remain that way because of this sentimentality that states "If you don't like any part of this, I will just hire someone who will be!" Bottom level workers often feel systematically underappreciated. I started out in the kitchen when I worked my way up to management and I can tell you, on a night shift, from the hours of 5 pm to 3 am those guys worked nonstop, our volume was defeating our ability to produce food. Dealing with botched orders, complacent servers failing equipment, unrealistic expectations and the ability to do the work easily makes that position worth 20 dollars an hour. Not every employee is worth that, some really impress you one moment and then flounder the next. But, the idea of being underpaid is a valid one. Career line cooks reach a maximum wage and are easily worth more. But, due to the greed of the top rung and the delusional view from the top looking toward the bottom, no one gets paid what they are worth. Answer me this: Do you think Owners of restaurants don't love the idea of legally being required to only pay 7.75? Because every time we could get away with it, we did. Even experienced new hires got the short end of the stick. The issue comes to a head when you consider that people barely scrape by even after a couple of raises. This issue is not about the attitudes of a few unappreciative millenials. This is about the opportunity leaders, managers and owners have to use any excuse they can to underpay at every juncture.
Truly appreciate you sharing this, Canden. Thank you.
Back in the late 70's, I got my first job as a bag boy at Albertson's in Dallas...I worked hard, as if my life depended on it...there where those that didn't, and they were quickly let go...I applied this ethic to every job I had...even when I joined the Air Force...even there, slackers were common...but they didn't survive...I served for 27 years, and upon retirement, was offered a DoD position, which I still have today...It is all about working hard...NOT "Chillin'"...this is why I worry about the future...
Any business that has employees working behind a counter should train them to look at the counter at least every 20-30 seconds to see if a customer is there. If there is one, unless it's critical stop whatever you are doing and go serve the CUSTOMER. I've encountered this problem in so many places.
A bit of a generalization for all millenials. Using just one example in this situation is a bad example to support his claim. I'm GenX so hopefully I'm not biased towards millenials or boomers.
He never said they are all like that. He said you have some people like this in your store.
Saying millennials is like saying "Those darned kids!" And that was an expression your parents wore out.
Tommy Northwood Saying "millennials" is like saying "dumb ass entitled lazy fucks." Yeah there were DAELFs when I was a kid, but today they're walking the streets, begging for money, spending it on drugs, bitching that life didn't treat them well. Millennials will simply increase the percentage of those worthless dumbasses..
Your parents perhaps?
of " KIDS THESE DAYS " bla bla bla
Then what about paying them by the day. Like maybe 5.00 per day.
Leaving pay aside, I would not beat him up so much for liking a "chill" day at work. Working at a job in food service or retail can be very overwhelming when it is extremely busy. I am all for hard work, keeping busy, and earning my pay, but when it comes to working with the public it can be very exhausting, especially when people are assholes. I worked at a very busy supermarket for 4 years when I was in high school and I would be loaded with customers for the entirety of my 8 (or more) hour shift 95% of the days I worked. While I was working hard and could appreciate that I was working hard, I loved having days where I could relax a little more. Let kids enjoy a "chill" day. We do not need to assume that /every/ kid is lazy and just wants to get paid for nothing.
So, the key is a lowers base wage with an shift bonus determined by store profits.
Legand has it Trevor is still living with his parents 🤣🤣🤣
A year later legend has it that Trevor is now pan handling outside of the establishment that he used to work in because his parent's kicked him out and he had too many chill days at work.
I once worked hourly in a place that was "chill."
Then it filed for Chapter 11.
At least it was chill
As this baby boomer makes a mint in one hour or less talking trash with no spoken solution to problems he loves to present.
That baby boomer makes a "mint" NOW, because of the work he did in the past, to get his reputation as someone who KNOWS WHAT he is talking about, and is ABLE to present it.
Take away the experiential expertise and the learned and crafted presentation and there is no "mint" to be earned.
You claimed : "this baby boomer makes a mint in one hour or less talking trash with no spoken solution to problems he loves to present."
You came to that conclusion after watching a 3:25 selected segment of his "one hour" presentation.
That's the equivalent of giving some hookup chick 3:25 of your best bedroom jousting and she hasn't even broken a sweat, then her claiming you've got a boring personality, even though she never went on a real date w/ you.
If all you're seeing is 3:25, you don't have enough information to make an intelligent and informed decision.
Tommy, this is why you'll still be delivering pizza's into your 50's...
Exiled ExDeath Like Ted talks where a hobo could get lost, drop his pants on stage, take a dump that stinks so bad he throws up, then.... Applause breaks out, video pans to womam crying as she shakes her head yes. And it all gets topped off with some panda rapist stands to proclaim "There will never be another like him!"
ffjsb No, I and every other employer had the same thought, working by the hour is getting used. Nobody's losing money to employ you. So I'd rather start my own farm. I did, suck it. Paid my house off and my truck. Suck it. But 19/20 people need to be complacent thoughtless drones for a business to work. I don't bark at sheep if I can help it, can't all be a Good Shepherd
Yea blaming new generations and always bitching about them when it was the past generations that created what we have now.
My work ethic is based on my pay. When they payed minimum wage, i did minimum work. When i got payed a large amount, i worked my ass off. Employers realize this
In other words any money is great when it's free, but when he has to WORK for it, it's not enough..
Rumpel Felt
No...YOU'RE missing the point. By taking that job, he's ethically bound to honour the agreement that he's made with his employer. Part of that job is to do the best you can to make that business a success. Yes, it does seem counter productive to miss out on the money if you get sent home early, but I'll bet you used that time off to find a job that could better suit your needs and wants. You've implied that you've HAD that kind of job, so I'm guessing that you've moved on.
And yes....I've had those jobs, too, in the service and construction industry. If you work hard and do the best possible, you'll build a reputation and as time goes by, you'll find that you'll always have a job and eventually that reputation will get you to where you want.
You work for the money but it's also out of pride and integrity. If you can't see that, you're a lousy employee and it will eventually show itself, likely sooner than later.
IPJ Bradley I've heard people in their 50's bitch about the same thing.
Rumpel Felt
Things are hard so I have the right to give up my pride in my character and my integrity. I will throw my hands up in despair and then look for someone to blame. I'll find him, too...because there is that incompetent guy, right there, making good money for doing nothing and it's just not fair. We have to make things fair, don't we?
So, I gather all like minded folk around me, the ones who think it isn't fair and we approach our bosses but they won't give us the satisfaction we're looking for. Then we try our leaders, those officials whose job it is to look after us....but they're not going to help, either. They've been bought by the bosses.
So, we go back to work, angry and disappointed and disillusioned. It's NEVER going to right. Then it happens. This guy comes up and he says the things that I want to hear. I talk to my fellow commiserates, and they agree. This guy gets it. We listen and he says that things will never get better unless we work together and do something about it. We need revolution. The crowds get bigger. We hand out pamphlets and sing songs of solidarity. We throw rocks through windows and then firebombs. Next thing you know, we've dragged those leaders of industry and their lackey politicians into the streets and force them to give us what we deserve.
Boy, are we happy now. We've taken our destiny into our own hands. Yippee!!!!! We all bathe in our new found affluence and power. It's all great.
But something is wrong. The jobs we wanted are disappearing. Things are missing off the shelves. There's no toilet paper, no rice. Our leader, the guy that said all those wonderful things, promised us that if we did these things, our lives will be better, seems to using the very troops that overthrew our oppressors against us. In fact, everything seems worse. People are complaining, just like before the revolution, but now the police are dragging them off to jail. It's all gone to hell. We should be rich.
There you have it, Venezuela. What should be the richest country in the region, is now going broke. Riots, unemployment, hunger...it's all gone to shit.
That's what giving up on hope does for you. You lose all pride and integrity. You take the short cut and it never, ever works.
Like it or not, the best option is to keep plugging away. There are a lot of options open to each one of us but the best way to secure a better life is to work for it. It's harsh and it's frustrating but that's life. No one said it was supposed to be easy. Life has been tough, not just in human history, but for all living things. As a matter of fact, the average person living in the Western economies are living better than any life form ever has on this planet in its history.
Anyway, I'm going to eat some lunch, because I do have lots of it in my fridge and then lay down on my couch in my one room basement apartment and watch a movie on my 42 inch flat screen TV. It's -15 outside so I'm staying right here in my shorts and I'm going to relax. Hope your day is just as nice as mine.
Gatrie Macleinn - That's because some people are just downright lazy and like to moan a lot. I've worked alongside lots of people who don't do shit all day and get away with it because they brown nose to get along. That was never for me. I have two sons so I know how hard it is to find a decent job these days but there are still opportunities out there if people want take them. I don't want to beat up on the younger generation, they get enough crap without me adding to it but work is called work because its hard and sitting on your ass is called sitting on your ass because, It's not. I'll tell why both my sons are always working hard, I Told Them To because 'Life owes us Nothing'..! and they don't earn much either. The trick to success is to never give up, failure is an event, when shit happens just pick yourself up and carry on and maybe just MAYBE things will come good. On the other hand a person could sit on their hands for the rest of eternity and complain about the minimum wage, but THEY will NEVER make anything of themselves, that's the difference, take it or leave it like it or lump it. I feel for those that want to work and can't get jobs but I feel less for those that have a job and grumble about not being paid enough. I'll leave it there. Peace my friend..
Rumpel Felt
I live in Ontario as well. I'm short of my 66th birthday and have been retired for a year. I'm far from rich but I've always worked. Life hasn't been all that easy and some of it was my own fault.
I've worked with people who spent the entire day trying to do as little as possible and complaining all the while they're doing nothing. They're the first to complain about anything and everything, the first to say that they're not doing this and not doing that. You know when that when they come to work with you, you'll have to cover their ass and do you know who else knows? The people you work for.
Making money is what businesses do. It's how they stay in business. The minute they're not making money, they're in trouble and eventually they go bankrupt. So, the people are obsessed with profit. It's the driving force of business. The very same reason you go to work, except you know that for every hour you work, you'll bet paid an agreed amount of money. The business doesn't know that. At times it's just great and then a something goes wrong and a major purchase has to made. Prices fluctuate and profit margins go way down. It's something they watch continuously and their creditors and investors do too. So when the minimum wage goes up, some business owners become scared. Fear is their primary motivator. The fear that profits will become losses and it will all be over for them. A fear that quite often becomes irrational to the point of paranoia.
I have had no desire to work part time and have never expressed that desire. Yet, I have 3 standing offers of jobs with 3 different employers. My ego tells me that I've built a strong reputation over the years so I like that. Finding a job has never been a big problem for me since I was young.
Venezuela has the largest oil reserves in the world, yet they're bankrupt. That's why I used that country. They should be well off. They had a booming tourist industry that's been destroyed as well. Why? Because a guy got up and told the people that he could make their life better. Venezuela should be an economic power but the people there have been convinced that the road to stability does not include hard work. If you think it can't happen here, then you've never followed history. Nothing ever stays the same. If you want to destroy a country, take away the work ethic. It'll be done in no time.
The hardest thing to do is achieve personal financial stability. Perversely, it is incredibly easy to lose it.
Incentive based pay would reduce the stress between owner and employee, it's pretty obvious to me at least. Most service employees believe the extra amount of money earned for their store is not worth the extra labor as the extra effort is compensated at the same rate as moderate to low effort. It would frankly urge employees to want more workload as they'd understand the pay would increase during those periods.
not one thing about "being paid by the hour".
I used to own a restaurant. True words were never spoken!!
Ok. Let's put all the Millennials on piece work. Paid by the piece you produce. They'll be crying for hourly.
Exiled ExDeath - I feel that's the wrong perspective... it's not "working hard for poor pay"... the busyness should be expected to be the norm. It should be, "I'm not earning my pay if there aren't any customers." When a person takes on a job, do they ask for the daily inflow of customers? Why not? If you don't ask the question, then don't question your pay!
+mikesworld100 Exiled ExDeath forgets (or ignores) that piece work means higher pay for increased output by the employee.
Exiled ExDeath - Sure, it depends on the math... which, unfortunately, isn't particularly great among millennials in general. (I know some are very good at it, I'm making a generalisation.) 50 cents per 'piece' for piecework pay when it takes 90 seconds to 2 minutes per 'piece' would result in $30-45 per hour. But you'd have to keep up the pace. How many millennials have stamina? Many of the young people I work with don't have the stamina. They get 'bored'... which, unfortunately, is a consequence of the teaching profession: teachers are told to make their lessons fun and engaging, with a wide variety of activities. (20 questions on a math homework is a struggle for many of them.) After 14 years of that, to end up in a job where you are doing the same thing over and over again (MacDonald's making burgers, factories on a production line, checkout operator, etc.), I can understand why millennials are struggling. But I would argue that they need to see it as part of their education, to learn how to have stamina in the workplace.
Perhaps working in a restaurant should be 'piecework' pay? But that's tougher because it's difficult to increase the number of customers... there are a lot of factors at play: the stamina or 'drive' of the employee won't do much to bring customers in. Except that, over time, restaurant workers who give good customer service and produce good food will attract more. But that's another problem I see so often: millennials don't want the pay-off to come later, they want it immediately. If they put the hard work in, they want instant gratification. Again, back to teaching... it's a frustration of teachers that pupils don't want to work until there exams are due... then they work like mad and get themselves stressed out and blame the system! I always tell pupils that putting in the hard work at the start of high school will make the whole experience so much easier. They only realise it when it's too late.
If anyone out there has any suggestions on the solution, I'm all ears!!
Good idea it'd probably kill most of em.
Exiled ExDeath - I get what you're saying. I agree, seeing that working hard pays off is a great approach. And cultivating a good atmosphere in the work environment which encourages people to work hard is great too. Good for you in that job where you saw that your hard work wasn't paying off, so quit. That sort of analysis of the work environment is much needed, and should be taught to teenagers so that they don't become doormats. I have never felt underpaid in any job, because I enter into the jobs with an idea of how much I will be getting paid and I've been happy with it. With some jobs, I've never wanted to 'climb the corporate ladder': I've just been happy with my pay for the work I was doing.
One of the problems is that young people may not appreciate the pay they get, feeling they are underpaid when the work they are doing isn't particularly challenging. Again, that's not true of everyone, but it will be true in some cases. I've met people who don't have a job because they feel the pay they were offered wasn't good enough for them. That's the result of an inflated ego or too expensive a lifestyle. The common sense aspect needs to be taught, as well the company perspective. Linking this interesting discussion back to the video, I feel the young man in the clip needs to understand what makes a successful restaurant. Then, if he's unhappy with that, he can choose to leave.
I was born 82, I prefer being paid hourly.. salary can be good but I prefer hourly, why? Because I can work and get paid more if I work even more ie. the weekends
1980, we aint millenials, dont let them fool you, we are gen X, i rather slave away 4 days of the week and have 3 days off