House Cleaner Fired for Overcharging - Homeowner Feels Cheated
ฝัง
- เผยแพร่เมื่อ 1 พ.ค. 2019
- The house cleaner got fired for overcharging, and the homeowner feels cheated. Was it a case of overpromising on the walkthrough that resulted in being fired for overcharging?
Maybe the maid was overconfident or just didn't know how to price the job. Be careful not to set unrealistic expectations, or you get fired for overcharging when you have to up the price, or you get paid, but the client feels taken advantage of.
#AskaHouseCleaner #AngelaBrown #Savvycleaner
** GOOD KARMA RESOURCES FROM THIS SHOW **
Estimate Book Cleaning: Job Quote Book and Estimating Log Book For Housekeepers - amzn.to/3m22ZLV
The 1-Page Marketing Plan - amzn.to/3SlNoD6
Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine - amzn.to/2ZLi317
Pricing Your Services: 21 Tips for More Profit - amzn.to/2Y10qse
How to Start Your Own House Cleaning Company: Go From Startup to Payday in 1 Week - amzn.to/3Z98Qhv
* When available, we use affiliate links and may earn a commission, and as an Amazon Associate, I earn on qualifying purchases.
** FAST TRACK TO CLEANING SUCCESS **
SavvyCleaner.com/Calendar-of-...
** MOST REQUESTED LIST OF CLEANING STUFF I USE **
www.Amazon.com/shop/AngelaBrown
** EBOOK **
How to Start Your Own House Cleaning Company - amzn.to/3v8QiR7
** MORE VIDEOS ON THIS TOPIC **
Bidding Residential Cleaning Jobs - Secrets and Tips - Angela Brown - • Bidding Residential Cl...
How to Bid a Cleaning Job for People Who Hate to Sell - Compass Wave Product Review - • Compass Wave Product R...
Price by The Hour or Job for House Cleaning? - Angela Brown - • Price By The Hour or J...
Two-Hour Minimum for House Cleaning - • Two-Hour Minimum for H...
You Charge Too Much for House Cleaning - • You Charge Too Much Fo...
** CONNECT WITH ANGELA ON SOCIAL MEDIA **
TH-cam: / @askangelabrown
Facebook: / askangelabrown
Twitter: / askangelabrown
Instagram: / askangelabrown
Pinterest: / askangelabrown
Linkedin: / askangelabrown
TikTok: / askangelabrown
Store: www.amazon.com/shop/AngelaBrown
URL: angelabrown.com
Hashtags: #AskAngelaBrown, #housecleaningguru
** GOT A QUESTION FOR A SHOW? **
Email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at askahousecleaner.com
** RATE THIS SHOW ** sotellus.com/r/savvy-cleaner
** RATE THIS PODCAST ** ratethispodcast.com/askahouse...
** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP **
/ professionalhousecleaners
** VRBO AIRBNB CLEANING FACEBOOK GROUP **
/ vrbo.airbnb.cleaning
** WHAT IS' ASK A HOUSE CLEANER'? **
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions, and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.
** SPONSORSHIPS & BRANDS **
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry, read this: savvycleaner.com/product-review
** DISCLAIMER **
During the shows, we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts and savings. By clicking on and buying from these links, we may receive a commission that helps pay for the show's production costs.
Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU!
** THIS SHOW WAS SPONSORED BY **
SAVVY CLEANER - House Cleaner Training and Certification - savvycleaner.com - แนวปฏิบัติและการใช้ชีวิต
![รวมเพลงลูกทุ่ง 6 หนุ่มไทบ้าน ฮิตติดกระแส ชุดที่ 1 l มนต์แคน ไมค์ ไผ่ เสถียร ไหมไทย พี [Longplay]](http://i.ytimg.com/vi/GD2v1OjMw5I/mqdefault.jpg)
![[TH] 2024 PMWC x EWC Group Stage Day 3 | PUBG MOBILE WORLD CUP x ESPORTS WORLD CUP](http://i.ytimg.com/vi/VnOqutfqWqU/mqdefault.jpg)
Check out this playlist of similar videos on how your attitude - outlook leads to strong leadership and better customer service in your cleaning business. More great info. th-cam.com/play/PLh1fKdNH3piR8-6GTvFDAQrjgah0aFZzu.html
Thankyou I will see it 💖
I am the homeowner. I want to give as much additional information here as possible, in no particular order. Angela's analysis of the situation is spot on. Additionally the video comments are extremely informative. I've learned valuable information regarding dealing with service providers and getting more precisely what I want in future exchanges. I did not throw an online tantrum. The cleaner did extremely good work as I noted in the email to Angela. The cleaner's cell phone rang several times during the 8 hours that she was there with people looking for a house cleaner. At one point I heard her say something to the effect of, "other cleaners may not do everything that I do" so she knows she does great work. She may be trying to sell caviar to people who are looking for salmon in a fried catfish neighborhood. I will be finding someone to maintain the house on a regular basis, but it won't be her. Again, she did fantastic work, but I got this weird vibe from her that she believes she's so good that she merits substantially higher rates than her competitors. That's never a good look for a salesperson or a company. As one of the commenters noted, I DID end up with a very clean house, for which I'm grateful. Also I did declutter all of the horizontal surfaces before she arrived to make her job as easy as possible. The toilets were in bad shape to the point I was ashamed of them. The rest of the house was dusty with lots of cobwebs. Finally, I'm am single, with no pets. I'm an over the road truck driver and am home about 5 days per month. The 5 days are always in a row and are typically towards either the beginning or the end of the month. The rest of the time the house is mostly closed up. However for a number of years my elderly parents have partially used my house during the summer months, hosting a few large family parties and dinners, which I may or may not be present for. The past few years my parents simply couldn't clean up after themselves as well as they once did. I have little time to clean the 5 days per month I'm home, and things grew to the point where I had to do something. Having now watched a substantial number of Angela's videos, I now have a great idea where the potential pitfalls of hiring a housecleaner are and how to protect both myself and the future cleaner from stumbling into them.
tomwiles she was on the phone while cleaning your house?! 🚩!
@@emilyc9380 Yes she did answer her phone 3 to 4 times that I was aware of. It could have rang more than that because I spent at least half of the time either outside or in other parts of the house where I couldn't hear her.
Lesson learned and now moving forward, you know how to handle this type of hiring service situation.
All the best!😊
Tomwiles, am I to understand she charged close to $100/hour?
Very articulate. Please don't beat yourself up over the situation. MANY people have had similar problems.
I have been cleaning homes for 30 years . And I charge by the job and if it takes me longer that's on me. It is not the customers fault if I under bid. I think that is how it should be, unless otherwise open ended arrangements are made.
I agree! I learn an move on
I agree and appreciate to hear this from a professional. Customers don't really know anything; that's why they're counting on the service providers to tell us everything.
Same here.
Unfortunately.
I have been off a couple of hours more then once. I have never charged more then my quote. There has been times I was so mad at my🤬 self. And times that I had received some nice tips. 🙂
That's the worst when you underbid a job because you realize how daunting of a task you are about to take on. When you do a walk through you do your best to gauge time, but not till you get started do you realize how much work is needed. I've done home that have taken me 12 hours and only charged $300 and I was sickened by how long I had to work to ensure that it was done right and could stand behind my work.
Deep cleans are a double edged sword but its completely inappropriate and absurd to ask for more at the end of a job with no warning! And seriously $500 for 6 hours??? That's even more absurd
Exactly!
🤦🏽♀️bid by the job means just that. I do think what she did was very unprofessional. You can’t do that to people. Everyone is on a budget!
Emily C if on a budget do the cleaning yourself and save the$$$ and find out how things get done!
Marta Arevalo I don’t think you know what the word budget means… anyway over charging is not ok. She should have stoped, explained where she was at, what she was doing, and how much extra it would be to finish. The word budget does not mean poor.
Having a quote, a budget, etc. isn't inappropriate at all. Bait and switch and gouging is what's inappropriate. Personally, if I was the customer, the cleaner would have walked out of there with $500 and a bad review on whatever referral site she was found on.
@@martaarevalo4389 Very insensitive on you, Marta. You seem to ignore there are people with physical problems that cannot do the cleaning and depend on others to avoid enging up living in unsanitary conditions. Aprende un poco de compasión, nena.
@@DulceN nena aprende a valorar el trabajo de los demás, obviamente hay casos especiales, la gente cree que el trabajo de limpieza es insignificante pero no es así, es un trabajo muy duro es importante y como todo trabajo se debe valorar, sin limpieza nos engusanamos en vida!
So far in my brand new cleaning business, my biggest pitfall has been not allotting enough time for cleaning. However, I always stick to the price I promised, whether I have to stay longer or come back another day to finish the project. In one case I gave a discount for the inconvenience. This video serves as a great lesson for both customer and cleaner. Communication is key!
Great job! And I completely agree, communication is key!! Thanks for taking the time to write this comment, I appreciate it! 🤗
Written contracts can prevent so many misunderstandings.
Agreed...thanks for sharing!
Angela you're AMAZING. By not judging the 2 parties shows me how wise & objective you are. Great advice there. Upping the price out of the blue was not a fair move at all since she claimed she didn't charge by the hour. Lessons learned. Thanks for consultation of this tough situation👏
Noma, Thank you! I appreciate you taking the time to leave a comment. 👍
I feel because the housecleaner specifically said she doesn't charge by the hour but by the job, her price was final. It doesn't matter that it was taking " longer than she expected ". She isn't charging by time but by job. Therefore her original price should've stood, which was still high considering it took only 8 hrs to complete. But no matter, because they both agreed on her price at the beginning. The most she should've been paid was $500.
Thank you for sharing.
This is more than my brother made as a dentist starting out with 8 years of schooling after high school.
Most home service providers (blue-collar workers), contrary to popular belief, (make as much or more money, if they manage their businesses correctly) than white-collar workers. 👍
As a customer, I would be so angry if someone up charged me like that without telling me first. I mean, as soon as she realized it will take a long time, she should have said, "Hey, the price will be upped." Sorry, but this is just so wrong on so many levels on her part....not to mention she isn't charging by the HOUR.
Thank you for your feedback and thanks for watching.
I will have to hire someone to clean my new after-divorce home, due to my chronic pain and fatigue, and I’m learning a lot with your videos. Thanks so much, Angela!
Sorry that you are going through this. I’m so glad you like the videos. I’m routing for you!
Omg I just realized how bad I undercharge.It is been a while I’m thinking of starting my cleaning business.I just had my first job today and I charged her 60$ for a deep clean,it took me 4hrs I really didn’t expect that.I thought I was going to be able to knock it off fast and I was really frustrated with myself I should’ve charged way more.But I am not going to ask for more money from my client because that is the price I ASKED for and she agreed.I see it as a lesson next time I will be more careful.
You live and learn. Next time you charge more for the job.
@@AskAngelaBrown thank you for all of your advice! Especially when you said:you have to make your client understand that you run a business and your time isn’t free.It ended up that customer I was telling you about told me that her mom wanted to hire me.So I was super happy I went for the walk through and it was really odd.Long story short the woman thought I would come clean her house after I did her daughter for free (because she said her daughter already paid me 60$,she thought it was for the day and I had time left)I was so uncomfortable because she never ask me what was my price and insisted I started now,I had another customer and I couldn’t.So I told her her I would come back the next day and I told her the price and she was super surprised.She ended up cancelling on me the next day half an hour before I was supposed to show up.That’s when I understood she never had the intention of paying me for my time.I am so glad I didn’t say yes and started cleaning right away the whole time I was thinking of you and your video.So anyway you just saved me from a really awkward situation.😬Love u Angela🙂👍
@@victoriahilton62 oh wow...that's just crazy! I'm so glad that you got out of there fast.
2 1/2 hours on a maintenance clean on a 2000 sq ft house? What do you do go through the house with a dry rag and a swiffer? The shortest amount of time that i spend is 3 hrs and that's only if half of the rooms are not used.
My thoughts exactly. 2 1/2 with two people...yes but not solo.
I can't for the life of me figure out how someone cleans a 2000 sq ft house in 2.5 hours and does a good job.
Yes, I have quite a few in that size range and it takes me (pushing hard) 5 hours bi-weekly. (Average households with teenagers / pets)
Haha!!! I totally agree! 2 1/2 hours for a 2000 Sq ft home. He'll no, that 4-5 hours and likely between $160-$200 easily
Some people really should not be cleaning unfortunately. Too many clients of mine have had bad experiences with prior house cleaners and I pride myself in ensuring my work is done right every time. I hyper focus on some of the most miniscule things bit to me its so important.
I wondered the same. I have a 2800sqft house i clean sometimes it takes 3.5 sometimes 5. 2.5hrs is just nuts imo
Some housecleaners do not communicate properly. After losing my regular cleaner, I hired a new one rec'd by a friend. My original cleaner did a maintenance clean in about 3-3.5 hours in a 1400 sf house on her own. The new cleaner quoted me "$20/hour and I bring a helper." They cleaned very well in about 3 hours and did things my retired cleaner did not (because those are things I do myself which I explained to the new cleaner), but at the end she charged $40/hr for the two of them. I mentioned the discrepancy and she said she told me she brings a second person, as if that would explain it. I have not called her back because of poor communication.
I wouldnt she spring that on you. No one likes surprises.
Yeah, $20 for EACH cleaner, the cleaner was expecting you to mind read? "If you don't say No..." For whatever reason she needed a helper...I am not sure when you explained which things you do yourself, before or in mid-clean, but they should have not done those if you had already explained. Pushing the boundaries there.
Angela, I really enjoy your videos and value your business savvy. This particular video was eye popping! The customer was charged $100 per hour. Wow. Buyer beware.
Definitely beware! Thanks for watching!
...but it sounds like she did NOT charge by the hour, rather...but the job. Those two are not the same animal. They are not divisible into each other as such.
Communicating clearly is one of the hardest things for us humans to do. Its so easy to just assume things. Thanks for spurring ( and scolding LOL) us on towards better and better communication as we take this housecleaning journey of ours. I am doing my best to avoid these miscommunication pitfalls in ALL areas of my life.
Really good and helpful information. Thank you for this content :)
I own a cleaning service in Iowa City Iowa. I have been on the scene since 2016. I can say that even though this video is 3 years old, $700 is extremely overpriced when it comes to a 2000 ft² home. The most I have ever charged is around $700 and that was for a move out cleaning of a very very large home, that was around 5000 ft². So when it comes to this home that they're talking about, there's no excuse to have charge that much. Personally, when I give an estimate to a client, I give them a number, and then I lay it out for them The guidelines of what is expected on both of their part as well as my own, in order for the price to stay what it is. I always let them know that if it does increase, it won't increase drastically. And even if it does increase drastically I would let them know before I would even continue cleaning. That way if they decide not to go with the price then they don't get stuck with a large bill, and I can sleep at night.
I love the way you set realistic expectations for your clients. It's probably why you're still in business after all these years. Thanks for sharing this wonderful way of running your business. 👏👏👏
The homeowner should have questioned her regarding the fact that she bid by the job, not the hour....doesn't matter if it took longer than she expected or not because she wasn't charging by the hour. She mis-bid the job...that's on her.
Thank you for your feedback and thanks for watching the video.🙂
Wow, I'm so happy I found this channel. I'm not even in cleaning, I do construction, but all your lessons still apply.
Great to hear! Thank you for your feedback and thank you for taking the time to write this comment, I appreciate it! 🤗
Your are so smart and very sensible about your work.
I love her outlook and advice
Thanks so much! I appreciate you watching the show and taking the time to leave such nice comments. 😊
Yes, Thomas. It was 10000% unprofessional. You should tell everyone you know to avoid those scam artists who "price by the job" instead of by the hour. She should do excellent work, priced by the hour. The Customer should NOT be required to ask "what if the price has to go up"? The maid should have stuck to her quoted price - even if it was at a loss. If you choose to "charge by the job", then you MUST stick to that job price. This is why the ethical thing to do is quote the PER HOUR rate, and then estimate the number of hours needed.
Thank you for sharing your input and for watching the video, I appreciate it!
I don't know about Arkansas, but where I live it would actually be illegal to up your price, having agreed to a verbal contract and specifically stated that you charge by the job and not the hour.
You stated a price *for the job* - that's how much you get paid for the job. If you want to charge by the hour, charge by the hour.
Who makes $700/day? That woman seems very dishonest in charging you more.
It's not how much she charged but the way she went about charging it that caused the homeowner to feel cheated. If the homeowner feels cheated, they tell their friends (or worse, they tell me, and then I tell you. LOL.)
She did tell potential clients on the phone that she does things that other house cleaners might not do. 😉
We Love you Angela ❣️ Thank you for all you do!!
Thank you! 😊
I'm so glad to had found you Ms. Angela! I've learned a lot from you and I'm trying to keep all your wise advices in my work as a housecleaner. So, THANKS SO VERY MUCH MA'AM!
You are so welcome, this is wonderful! Thank you so mcuh for yoru kind words and for taking the time to write this comment, I appreciate it!
Love this video. Thank you. You are the very definition of honesty and clarity. ❤️❤️❤️
Thank you so much. It means a lot to hear that. 💛💛💛
I hate it when homeowners are clueless about just how long it takes to do the cleaning they ask us to do. Just in the kitchen alone, some random owner wants me to clean out the fridge shelves, throw away expired foods, clean top and behind fridge, edges of inside dishwasher, wipe pantry shelves, baseboards, lighting, wipe windows and clean blinds, dust inside wine wrack, organize and dust decor, scrub floors and edges, shake out rugs, put dishes away, and more. Them: “Ok, I’d like all this done in an hour if possible”. They’re clueless.
Yikes! Yes, that is a lot of work to be done in an hour. Thanks so much for sharing this story. 👍
I'm a former independent cleaner that has recently decided to expand to an LLC. Your videos have been so helpful. Thank you.
You are so welcome! I'm glad that the videos have been helpful! Thanks for watching!!
At 500.00 for 8 hours, she was making $62.50 an hour. Having been a cleaning lady in the past, I never made $62.50 in a day.
+Betty Pecoraro how much she made is okay. The real problem is how she arrived at the charges and the way it made the customer feel because it was not the terms of agreement.
I would have notified the customer when I was approaching the time/monetary limit. At this point, priorities can be made with customer satisfaction in mind.
Thanks for taking the time to write this comment, I appreciate it! 🤗
Angela, my husband and I love your videos. Thank you, you are an educator of the highest degree!
Wow, thank you! You just made my day. 😍
Yes she was unprofessional. If you walk thru a house and made a bid you should honored it. If it took you longer oh well that’s on you. If you would of tell me I will charge you extra I would of laugh and nope that was not the agreement and would not paid extra. This is why it’s so so important to have a written contract with detail on what is expected with price.
Thank you for sharing your input and thanks for watching. 🙂
$700.00 to clean that house is outrageous! I’m sorry sir…..you were robbed. 😝
Thanks for sharing your thoughts on the video topic. 👍
What I’d like to know is why she charged close to $100/hour!!!!
It was a deep clean from the sounds of it
Exactly! Ridiculous!
because it was extra nasty?
She made a mistake and it cost her.
I quit doing deep cleans. Too much work and most folks don't want to pay for all that hard work. Deep cleans really require 2-3 people. One person sometimes can't handle the intensity of a deep clean!
Good point, thanks for sharing!
Wow Angela, what a good lesson for me.you right. the first visit always take time. I clean houses to. And yes the price have to be out front to the Clint with the understanding that will be extra for first time.and if looks that will need more time.... THEN Do what you told us to go to the Clint and make new price that way the Clint will have the right to choose. if want it or not.THANKYOUfor your video. I always grow from each one you make. Until next one. God Bless🙋🏻♀️
Isabel, I’m so glad you find the video topics helpful. 😊
Wow! A 200.00 increase which was charged at the END of the clean!? Some customers wouldnt pay it and consider that a scam. She is lucky.
I understand that cleans go over the alotted time but I consider it unethical to do what she did. It's great that she did a good job and his home was cleaned. Atleast he did get what he wanted. I don't think he should bad mouth the cleaner. If he wants to use her services again or refer her he should just tell them that they need to nail down the price like you say either in writing on a contract or by text. When we do a walk through we have a special checklist for the type of clean that that particular client wants and at the bottom of the list we mark any comments for areas they may not want cleaned or for extra things that they want done. Some of her time could have been saved if she had stayed out of the rooms that he told her not to clean. It's not his fault she chose to do them.
Great video- as always!
I am the customer in question. In the review I posted on Home Advisor I said "with exceptional cleaning results expect an exceptional price" and left it at that rather than throwing an online tantrum. The toilets were in poor condition-- water rings, gunk on the outside, lots of dust and cobwebs. I was really ashamed of their condition. There was a fair amount of grease on the kitchen stove. The vanities, kitchen countertops, end tables and coffee table were completely decluttered prior to her arrival to make her job as easy as I could. When I hire a cleaner again in the future for maintenance I will follow Angela's advice to the letter! After the second extremely negative reaction to mentioning the $700 price she sprang on me at the end, I started saying to other friends and relatives that it was "very expensive but I'd rather not mention the price," in order to protect myself from being immediately haranged over and over again. On the positive side I'm glad I now have an exceptionally clean house, which I am keeping that way. I did learn a lesson. It did not break my bank. I do find the extreme negative reaction to the idea of overpaying for housecleaning a bit over the top compared to other goods and services that people might overpay for.
tomwiles Thank you for your common sense and kindness 🌺
@@tomwiles you are wiser and definitely more informed and that is the positive of the whole experience. Now you know. As far as the negative critics go, hindsight is always 20/20. Like you said, saying it was expensive is enough, the last thing you want is the dirt back from your cleaned home and someone's opinion about your mistake.
Glad the house is cleaned and maintained, that must feel and look so good! 😁
All the best to you and your family ❤️
I believe you were overcharged and I actually feel for you. As good as she sounds, that was basically $100/hr that you paid and that is not ok. The most that I have ever charged was $60/hr for and 8 hr project..for the future a home your size should never cost more than $500 and thst would include a deep oven and refrigerator clean which let's face it, can jack up a price quickly. If she had to clean heavily soiled blinds or grout work thst would also jump a price, but for all those line items a house that size plus the add on would typically take 8 hours.
Thanks so much for watching the show!
Holy cow $700 for a 2,000 ft² clean. This woman makes me feel like I am severely under charging for my service
LOL. Yes, and she lost the job too. I'd rather have a reasonable fee and have steady work I can count on, than a bunch of money one time and somebody blabbing to everybody on TH-cam not to hire me. ROFL. ;-)
@@AskAngelaBrown True!
Angela! This is such a helpful tip! I recently did a clean out and quoted them a price and it took me way longer than expected. I did not charge them more but I certainly could have because spent a lot of time there. In the future I know that I need communicate to the client but if it takes longer it will cost more and ask them if that will be okay.
Glad it was helpful! And please make sure that you communicate about your charges. Don't miss out on getting paid what you deserve for the time you put into the job.
That's how we learned by expirienc
Wow $700 this is too much and the house cleaner was wrong
Yes, it was. Especially when she only bid by the job. Thank you for your feedback and thanks for watching. 🙂
Omg, for that area of the country. The sheriff only makes ten dollars an hour.
Thanks for watching the show!
I live in a rural part of Iowa. I charge $25 an hour and I'm wondering if that is the right price but I'm starting to think it is considering where I live. I hear about cleaners making $500 a clean and it sounds outrageous!
I always appreciate your videos. Very thorough! I did slightly disagree with a point you made at the very end when you said Thomas did the right thing by paying the 700. But I see your point ! I love your videos.. direct, thorough, and just great!
Thanks for watching : )
Great video for both homeowners and housekeepers to learn from. This could have been a wonderful steady job for the housekeeper 👍🏼
I know right? It's great that we can have these conversations in hopes of preventing it from happening with other cleaners.
If the median wage for hire in that area were $30-35 per hour, 8 hours should have been just over $240. $500 , the original agreed upon price would have been more than fair at $50 per hour.
The $50 per hour is not really the issue, many house cleaners charge that. It's the bait and switch that triggered the anger. If a customer is quoted a price, the cleaner should honor the price - or alert the homeowner with advance notice so they have a right to accept or decline the additional charges.
I have cleaned some gigantic, disgusting homes...never made $500...was she charging by the sq ft? When taking on a new account- especially without a walkthrough, I tell the client their size home STARTS at x amount in plain black and white...because there is almost always more to do than was disclosed. I can't say anything for either party without seeing before/after. There is always 3 sides to a story, third being the truth.
Well said! Thanks for taking the time to share your input and for watching the video.
Holy crap. That's outrageous. I'm in wrong area. Lol.
Thank you for your feedback and thanks for watching. 🙂
This homeowner is a sport. Had it been me I would have paid the 500 and been done with it. That’s what she quoted, that’s what she gets paid. A verbal contact is still a contract. She is paid by the job, not the hour. As such, I would probably not be upset about her taking calls, which I would have been if she was paid by the hour.
Thanks for joining the conversation and for sharing your insights. I appreciate you. 🤗
Angela, I'm not a house cleaner but I love watching your TH-cam show. I've learned a lot! Thank you 😊
My question about this situation is this:.
You said that housecleaners earn or charge about $30 - $35/hour in that area. This woman charged $700 for a job that took 8 hrs. She brought her own cleaning supplies but that's close to $100/hour!
Holy cow! I'm sure that there are other things that would increase the price of having someone clean a house but HOLY COW! Maybe I should become a house cleaner 😉.
I know right? It's a lot of money. 😜
$87.50 per hour to clean the house? I say no!
Thanks for leaving a comment. 👍
Who makes 700 dollars a day anyway? I'd rather clean my own place than hire anyone like that
In this situation the amount was too high. And you are right no one wants to pay that amount especially if they were quoted a diffrent price. Thanks for sharing your input and for watching the video.
Love this info; you’re making me want to possibly hire a home cleaner now with the brutal and honest tips and expectations we should look forward too and ask of.
Yes, neighbors are my go-to. I decided not to hire an HVAC company due to a trusted neighbor mentioning they didn’t like how they tried to charge them more on “this and that and they didn’t do a good job” and they also referred me to an honest, fair plumber 😊
Also, it would be a good idea if the professional home cleaner presented the price to both owners of the home (if both present for the walk through, I think so that no one heard any different. I say this only because when my husband and and I moved into our new home, we had a dead tree and some landscapers or people who trim bushes etc., solicited us to cut it down (we said ok but didn’t need the stump removed) and after some time, my husband was talking to one of the workers and I was also chatting with the other worker in separate parts of the yard-
well, they came by the next day while I was at work and they told my husband that I SAID I wanted the stump removed and my husband was confused at first but said ok and he paid them. I was upset since I felt lied about and to and I said from now on, major things or projects- we need them to tell us both the quote or service they will do. Lesson learned.
Unfortunately or maybe fortunately (?) I’m the type that if something leaves a bad taste in my mouth, I won’t use the service again but I keep my opinion to myself unless asked about it.
Hey Random Queen TV, thanks for the kind words and your tips. You are correct, you need to have the quotes be on paper and you need to sign the quote. This will keep the service from "adding on" later or charging you more without a conversation and a new signature. It is unnerving when you agree to one price and then are asked to pay another.
As a professional house cleaner, I abide by my initial quote based on the client’s needs and the status of the home at that time. I always add the caveat of the chance for there to be additional costs in case the home isn’t in a similar condition when I arrive to clean it and I even discuss any price changes before I begin cleaning. If it is filthy to begin with, it is my job to price it accordingly. If I made the mistake of not timing my efficiency correctly, then that is a lesson for me to learn, not for me to charge the client extra. The house cleaner should have been able to price it correctly from the start...and if she realized the time and cleaning wasn’t balancing out (even when she arrived) that’s when she should have stopped what she was doing and spoke with the homeowner about the situation and provided options for him to decide on. That’s customer service at its core, and this business is no different from any other service in that regard.
In this particular instance, she did throw out comments that it was taking longer than she thought. I guess she thought that was enough.
I knew someone who called a maid service and the owner was busy so she sent her best cleaner to estimate the job. The cleaner offered to undercut the owner's price and my friend accepted and paid her directly while the "best cleaner" told her boss the service was declined. thought it was sketchy on both sides of the deal but my friend blamed the company owner for not coming to see her personally. For some people it's what you can get away with.
@@1234cheerful Yes, she did complain while she was cleaning, but from my experience as a professional, you must directly confront the client and give them the option. That is part of what they’re paying for...the professionalism. Yes, I’ve come across a lot of shady dealings from both my ex-employees and ex-clients. Unfortunately, it is everywhere, especially as our world continues to swing more in the direction of less accountability.
@@kvs-adonai5214 "That is part of what they’re paying for...the professionalism. " You are so right. People think it's just about the cleaning but it isn't. People on both sides of the transaction make that mistake.
You are a smart homen thank you for your advice I watched your videos and give me so much confidence I leave in Australia 🇦🇺 and do same job for 30 years thank you Laurentina
30 years - WOW. That speaks volumes about your work. I'm so proud of you. Thanks for sharing this. :-)
A lot of people talk to friends about these kind of experiences. I had a bad experience with a contractor. He whined throughout the entire job. It was a simple job. He did a poor job. I stewed for several days and called him to say I wasn’t happy with the job. The door he installed would not lock because the mechanism didn’t line up. He said to call him in a few days to see if I was still unhappy. I said, no, I am unhappy and want it corrected. He said he would talk to me in a few days. He didn’t call. Two weeks later I told called him and told him again how unhappy I was with his work. Then I told him I was going to start over with a different with a new door and a new contractor. Then he said he would take care of it and he did.
Michelle, I’m glad you got the door situation taken care of and the contractor made good on his word. 👍
That cleaning lady was very wrong. i’ve had my business for seven years and If I misquoted a price that is on me. I have to eat it. Lesson learned. It won’t happen again. And believe me., I’ve had plenty of those lessons. 😂I have learned not to talk with the customer when I’m looking around the home to give her a quote. You cannot be distracted because you will miss how dirty the home actually is if you’re too busy talking to the client.
That’s a good tip about not letting yourself be distracted. Thanks so much for commenting. 👍
$700 damn! He was really taken to the cleaners. Poor guy
This situation was definitely overpriced. Thanks for watching!
I am confused as to why the housecleaner was in a position to ask for any more money. If she gave a bid for the job, the cost to the customer should have been $500 at most, no matter how long it took her. I think the customer did nothing wrong except, possibly, getting it in writing, and even that is a stretch.
That's what I was thinking too. When she said "by the job" it negated any time she deemed as extra. She's the experienced cleaner and he's a first time client. Seems she took advantage and was lucky he was willing and able to pay.
Thanks for watching!
I just started my business 7 months ago, and I’m finding these videos so helpful.
Early on I lost a client due to poor communication and it was my bad-it was embarrassing, but thankfully the customer was a good human, and I used the feedback to iron out my game and tighten it up. Lesson learned. 😬
I’m still trying to make my game super tight and reliable, upfront with no surprises though.
I haven’t ever bid by the job because I haven’t found that spaces have consistency-a home with dogs and kids that isn’t really touched outside of when I’m there just takes significantly longer than one that is kept by a professional neat and tidy couple with no pets who clean in the times I’m not there. 🤷🏻♀️
But as I’m improving my tools and equipment I’m getting faster with the hacks, but the value delivered is the same for the customer, so I’m trying to figure out how to make sure that my pricing reflects my growing experience as well as investment in my supplies. While I have only been doing this full time for 7 months, I have been a detail cleaner in a variety of other capacity for over a decade, usually though just as a side gig here and there for under the table cash when we needed it.
Hi Willow, Thanks for joining the Savvy Cleaner program. Course #4 will cover pricing. And the courses that you'll really want to focus on are courses #12 - How to Ace a Walkthrough, #13 - Maintenance vs. Deep Cleaning and #14 Upsells and Special Projects. Those courses will help you clarify with the customer expectations about the job being delivered. It will also help you as a cleaner understand exactly what your company does on a maintenance vs. a deep clean - and you will stop doing a deep clean for the price of a maintenance clean. And last it will help you put packages together that include items cleaned that are not part of your deep clean or your maintenance clean.
Also go through course #5 on Employee Handbook - this breaks down for you as the business owner the rules and regulations of your business and how your business operates from day to day. When customers, or employees wonder "do you work weekends? or do you offer this type of service? Do you serve this type of cleaning?" You will know the answers and you won't have to reinvent the process each time you answer the questions.
NOTE: If you are reading this and you are not part of the Savvy Cleaner program, you can learn more about it here: savvycleaner.com/join
$700 I would definitely have to get off my rear end and clean myself
Hahaha....good point. Thanks for watching.
Thank you Angila
You're welcome! And thank you for watching the video. 🙂
I'd guess they are talking about the house cleaner because the cost was upped $200! That'd be a huge "listen what happened to me!" type thing that would make it through my network for... months.
It was a situation that could have been handled differently. Instead, it ended up being a no-win for everyone involved.
I try to set realistic expectations for my clients. I tell them what to expect and if it's worse than what I thought before hand and the price needs to go up I will have a talk with them and explain why.
Kudos to you for taking the time to communicate with your client and setting realistic expectations. Communication is key. Thanks for taking the time to comment!
How does someone clean a 2000 sq ft house in 2 hrs ? I dont understand
For this to happen, you have to break down deep cleaning vs. maintenance cleaning. We are talking maintenance cleaning, supplies prepped in a caddy, and working from a checklist with systems in place. If you show up to a 2000 sq ft house and you wing it - you will run over time and will skip or miss stuff.
Thank you Angela for responding🙂
Angela Brown. Ty.
You're welcome Adele! And thank you for watching the video. 🙂
My God. I am OCD and love cleaning and currently working in Hong Kong as a maid for over 4 years, i get shocked the price of doing the cleaning service up to $500 per 8 hours? That money is one month of my salary, lol! How i wish i could work there. Here was so hard yet always treated like a slave. Being seen but not heard 😥
Oh no, I'm so sorry that you are going thru this. I hope things will get better for you.
Don't get the wrong idea! $500 for 8 hours cleaning is NOT the normal pay! As Angela said, $30 or $35 per hour is the norm in many places.
Oh boy, I’m cleaning while listening to these videos and at the end of one video I glance at what the next one is about…I thought this said, house cleaner fired for charging, home owner feels cheated. Somewhere in my mind I thought they were fired for “charging” meaning their phone or battery pack vacuum 🥺 I made a mental note to ask my new client if I could charge something if needed while I cleaned.
I listened to the video and kept waiting to hear about phone charging and there was nothing…..perfect example how miscommunication can easily happen, even when written. I’m still going to ask if I can charge my phone 😊
Thanks so much for watching the video and leaving a comment. You’re right about miscommunications!
Hi Angela loving your videos, learning so much. I am a self-employed housekeeper. My question is should I charge by the job or by the hour? I typically charge by the job but I have been told by several people I am under charging. I also feel like if I charge by the hour I would not be profiting anyting. Please help me out decide. Thank you and have a blessed one
Starting out I recommend charging by the hour so you don't leave money on the table. Once you know your numbers and you have your systems in place and you know how long (approximately) a job will take, switch to charging by the job, it will make the bidding process smoother.
If it's a "job price" doesn't that mean that if something happens that you still have to stay within the range you told him. If you had to stay longer than you think then isn't that your problem? Not good. I wouldn't rehire this person again.
Thanks so much for sharing your thoughts on this topic.
Hi, now I'm curious. ..what state/ area has the highest cleaning per hour rate ?
Damn you're good. Lol. You would've had a happy customer and a job to come back to in 2 weeks
Glad you think so. Thanks for watching and for writing this comment, I appreciate it!
Here it's kind of priced by hour and job, if that makes sense. Like for my fireplace, it was still the hourly rate but extra for the additional work & product. Pricing has never been my issue, it's finding a cleaning person who actually wants to clean is the problem. I've had the same team for a few years. I'm not always mobile, so looking deep isn't always done. I moved my canisters on the counter to find no one had cleaned behind them in I don't know how long. There was a blanket if dust back there.
I love scooping up that layer of dust and buildup and seeing the surface or item underneath. So satisfying!😁
I am so sorry about the dust on the counter. Have you talked to the cleaning team about this?
Good video. I'm a homeowner and I have a vacation rental. Also, sister is a house cleaner. There is no way I would have paid $700. That was not the deal. Unless there is a contract, that's not happening. Also, even the initial price to begin with sounds quite high. It's Arkansas and $500 for several rooms? On a per hour, you're looking at maybe $30 p/h, so even at 8 hours you aren't close to $500. I think the house cleaner is going to end up with less business from this.
Thanks so much for watching the video and leaving a comment. 👍
She should have said this job is DEEP CLEANING. Not normal cleaning. So that requires more scrubbing & chemical use to get it up to snuff. More chem use, might mean 5 bottles of spray instead of 1, and soaking, going back scrubbing, more chem use, more soaking, then scrubbing until its off the object. For what she was making per hr she should have come back to finish it and kept that price she quoted. If she ran into a problem show the guy whats not getting clean and how you have been working on stains/rings, dried on stuff etc. She shouldn't have been on cell mult times. She could have renegotiated if she showed him what wasn't coming clean. Maybe say I've tried everything short of a jack hammer and its not clean. I need to come back with diff chems. He might understand why the higher price then. But don't spring it on him at the end. Show him 5hrs into the job whats taking so long and why you need to charge more. He could say leave it and finish, or say ok I understand come back.
There are so many house cleaners that bid jobs and don't set realistic expectations - or they miscalculate the time needed to do the job right. There is also a lack of communication about pay and what happens if the job goes over the budgeted or quoted amount. You are correct - so many things could have been different with this situation. :-)
One humble opinion, sometimes that owners don’t realize is that
Homeadvisor charge a lot for one lead they sell to us, in California I pay between $36.50 to my last one yesterday from the city of Mountain View was close to $63.00 that is a lot of money, so we have to charge fair prices to cover all expenses like,
Homeadvisor
Employee
Supplies
Our time
Insurance-license
Commuting
Gas
An on and on
They could hires someone who is not very good at cleaning and those that do the job right but costly, which one would you prefer?
Also, it happens to me that I have a lot experience I calculate X time and end up putting more than what i first thought, you think is going to be easy but not something come up and you have to do it not cut corners because that is you letter of recommendation, right!!!!
Next time you hire someone scheduled a walkthrough beforehand in order to discuss details and prices
Great tips! Thanks so much for sharing. 👍
I charge by the hour and if I need more time I will charge my hourly rate. This is discused with the home owner before hand so there is nothing added at the end without us both being aware. The reason I do not charge by the job is because when you see it before you clean it people tend to tidy up. But on the day of the clean their home is a hot mess. So I charge hourly. With over 30 years in this line of work I can say what it will take me without going over by much if at all. I don't go by the size of the house either. I go by how much work I will have to do to keep it up.
Thanks so much for watching the show and leaving a comment. 👍
I know that home advisor charges cleaners for getting them jobs so they always have to charge more to cover that fee. 700$ was a very high price for that size house.
The house could have cost more due to unforseen circumstances - but the customer should have been alerted and given the chance to accept or decline the upcharges before the work was done. It is the way the job was handled that caused the problem.
That is why I never use useless middlemen either- I don't know what home advisor charges but I want to pay the person who cleans - not the entity that thrives off the sweat of the cleaner. ESPECIALLY when that useless middleman charges more that 5%. The middlemen charge up to 50% and it is unethical.
Why do I get the feeling his house turned out to be far filthier than the cleaner realized and quoted for? Hidden pockets of grime behind stored junk? That's a minefield for an inexperienced person scoping that out. Personally, I'd have taken photos of any unexpected glory holes and approached the home owner with these as I found them. I would have agreed to honour the original price (my mistake) but asked if they would consider a discretionary additional payment. Then there's damage limitation - it would mean you could show anonymous pics of what you'd cleaned in promotional material, no naming and shaming, but proof of the great work you can do.
My ex consistently undercharged for difficult and often delicate renovation projects we took on while trying to run our small business. I always pitched in higher than him unless it was a known quantity as I KNEW time was a fanciful guideline for him. I took before, during and after pics for promotional purposes, and we did beautiful work. However we were naive and ran it as a small industrial coating business when it really should have been a bespoke coating renovation company. House cleaners would do well to recognize these potential distinctions too.
Thanks for sharing your thoughts on this topic.
If you quote a price for the total job, that's the price. I would never have paid an extra $200. And trying to pull that would mean they're not coming back either. What *would* be reasonable IMO would be to mention that it was much more involved than you estimated, and adjust for the two rooms not done. As long as they were actually working hard during that time, I'd appreciate a job done well and sticking to their word. So they'd get the other two rooms. The time it takes only matters if it's an hourly quote. Honestly, this just tells me to get a written quote.
Well said! Thanks for sharing yout input and for watching the video, I appreciate it!
$500 for a house clean? What a rip off!
She definitely overcharged. Thank you for your feedback and thanks for watching.
Lol! I just don't understand some house cleaners ( I am a house cleaner myself) I don't charge $700, but I do charge $350 to $400 for deep cleans, then $150 for maintenance, my clients are very happy with those prices, some of them are weekly. I do mulligans all the time for them 😁 but I want them to be happy for years to come, I mean, they are my income. Why would I want to earn $700 for one time when I can earn $150 on a weekly basis for years to come? It doesn't make sense. 🤦♀️
Why do you use the word "mulligan"?
What square footage house is that example that you charge 150 for maintenance?
👍
I feel like the price WAS mailed down with the first conversation and a desk was made. He even planned on the higher quote of $500. This gave me a good “heads up” though as I need, and am looking for someone to clean. I had a bad experience where a cleaner sent three people and charged so much for each, when I was expecting just the cleaner I talked with. See, I had no idea that was the deal and never would have thought to ask if just she was coming. My goodness! Is this the norm nowadays? Must you hire a lawyer just to negotiate with someone for housecleaning?? This, and my own experience, has really opened my eyes and I don’t know whom to trust.
Of course I meant a deal was made, not desk. A typo I didn’t see before sending message. I am sorry for the mistake.
Oh no! I am so sorry you didn’t have a good experience with a cleaning company in the past. Will you try another cleaning service? Keep me posted!!
@@AskAngelaBrown thank you for your videos as I’m having the same sticker shock as Patricia LoL. Now a disabled working woman who did all of my own cleaning after work until arthritis took me out in 2004, I’m having to hire help now that I have Parkinson’s too. Life just keeps getting more interesting as a senior LoL!
She said she would clean the house for a certain price range. She said she charges by the job, not by the hour. She should NOT have skipped any areas she was supposed to clean, “saving them as a ‘upsell’ for a maintenance clean”, because the customer was not obligated to have her back. Even if he did have her back for regular cleaning, she should have finished the original areas that needed deep cleaning when she came back, with no further charge. Or, better, she should have returned another day to finish the deep cleaning if it was taking longer than she expected and she had to leave, and not expect payment until the job was complete.
She worked him like a ho with all her manipulating and breadcrumbing. He was susceptible bacause he was ashamed about the condition of his house.
Thanks for sharing your thoughts on the show topic.
I don't think the homeowners should have had to jump through hoops to nail down a price. All fault with the professional
Thanks for sharing your thoughts on the topic. 👍
Hi Angela, I’m looking for some input. I let go of a client recently. Her 3000 sq ft air bnb sleeps 10 and I was 100% responsible for the home. Cleaned the fridge, did the laundry took trash out, shoveled walk ways. 1-2x a week. I was charging $40/hr because when I started cleaning she hadn’t told me it would be an air bnb and I never once raised my rates. She bought a second home, and is planning to list that as well and wanting me to cohost. I raised her rates to $50/hr and said I need to bring help in order to get through it faster as I was regularly taking 6-8 hours to do it. The client FREAKED out when I left the price change notice, called me and was incredibly degrading and talked down to me. Saying SHE doesn’t even make $50/hr, and I kept trying to explain a 50/30/20 business model but in the end she had no desire to hear it and demanded to speak to other clients who are paying $50/hr. I can’t really do this for client privacy but also most clients are paying by job now, as they are residential and I know what to expect, but it’s a $50/hr average. Now the client has decided to end service, which I am okay with, but she’s trying to be incredibly manipulative to try and get me to remain at a $40/hr rate so that her profits remain the same, and I just can’t continue to justify the added stress, extra responsibility and the high maintenance client for what ends up being like $200-$300 a week.
Sometimes you have to stand your ground and know when to let go. It is ok to not be a good fit, than to deal with the stress and be miserable doing a job. You will find someone else that will be more than willing and happy to pay the $50. Ask yourself this, is it worth the stress or will you be better off walking away?
Oh my goodness… and here I am charging $15-$20 the hour 😭
Oh my goodness. It's true. I'm so sorry. Yes, since the pandemic the going rate across the country is an average of $35-$55 per hour due to the rising costs of PPE, cleaning supplies, fuel, labor costs, insurance, etc.
Hi Angela I have a client that told me to do 7 hours 35$ an hour for deep clean he told me the priority rooms and the ones to leave for last he said later on he can give me 3 or 4 hours to finish the deep cleaning at 35$ or I can do it when I do the maintenance cleaning. I’m not doing blinds or windows since they are extremely dusty. He said he’s willing to pay up to 500$ for the house and if I don’t finish it’s ok I also have a helper with me so we will be working 3.5 hours each. I think it’s a good agreement since his house hasn’t been cleaned in years.
Congratulations on booking the job. Keep me posted and let me know how it goes. I'm here rooting for you. 👏
Also depends how dirty or filthy the house was?
👍
I would never have paid her the additional money. She quoted a flat rate to do the job. That means that she was going to do that job, for that amount of money, no matter how many hours it took for that amount of money. In business that's called a flat rate bid, and you never pay more than that amount. The person doing the bidding underestimates how long it's going to take, that's their mistake. At the point where she decided that she was not willing to finish the job for the amount she had quoted, she should have stopped and told him that, so that he could decide if he was willing to pay her more money to finish the job. Everyone wants someone who cleans well, however everyone also wants someone who they can trust to charge them what they say they will charge.
Thanks for commenting!
huh. simple contract law. Fixed bid or time and materials contracts... Fix bid job is what the cleaner priced. She provided a range for the job(certain number of rooms) with a $500 cap. Contract = you do what you said what you were going to do for the price you said. You can't change a contract at will. There was no meeting of the minds with the upping the prices unexpectedly. This is why you ALWAYS get it in writing. Not the customer's fault she underestimated the work effort.
The only way to change a fixed bid is to include in the contract a clause that allows renegotiation. Maybe something like "in light of changing information or conditions the bidder reserves the right to revisit scope of work and pricing, and the payer has the right of refusal" kind of thing.
Not sure of what boiler plate contracts are out there, but if I was in the fixed bid business, it might be worthwhile to hire a lawyer to come up with your fix bid contract, especially around the re-negotiation clauses.
I agree 100% with you. Thanks so much for sharing this wise information. Following these rules will keep cleaners from getting fired, and keep customers from being disillusioned about hiring them. 👍
140$ maintenance clean every Week, 2 weeks or monthly I didn’t get that point
Pricing varies based on the scope of the job. No two homes - even if they are next to each other will cost the same to clean because the living habits of the people inside are different.
Hi Angela, I am trying to start a little buisness cleaning /organizing is cleaning and organizing a separate pay ? What price could be quoted separate and how much would I charge if a customer wants a combo ?
Hi Lorraine, I love the question but that is like asking how much a meal costs and how much if a customer wants a combo? It depends on so many things from the type of cleaning, what is included in the clean, how many people occupy the house (as in how many rooms and bathrooms are being used regularly), how many pets, are they a tidy or cluttered home... We have a pricing course at Savvy Cleaner savvycleaner.com/pricing-basics come join us and we'll help you get your packages put together.
NOTE: If you come join us, sign up for the Savvy Cleaner Network membership it includes your chemical safety, eco cleaning supplies courses along with how to set a schedule, territory, how to ace a walkthrough, maintenance vs. deep cleaning and more.
@@AskAngelaBrown okay, thank you very much for replying back 😀 lol ! What I meant for combo is if a customer asked if I could clean and organize. For example : to clean and organize a kitchen?
@lorraine5582 as a cleaning company owner myself, who also offers organizing, I charge more for organizing. Organizing requires mental thought and often more physical work. You are constantly bending, lifting, perhaps climbing ladders too if cupboards are high plus cleaning items and shelving at the same time. It’s ultimately up to you of course, but over time I’ve learned it’s more work so I charge more,
hands down. I charge more for ea staff member helping too so I can reward them for the extra work too. Regular maintenance cleans are a breeze in comparison.
Angela has a lot of independent cleaning ladies need to listen to your videos they make a lot of mistakes in over pricing themselves with the customers for a lot of reasons that you just mentioned in this video
Imo
She was hired based on quote. I would be livid if she pull that on me! I have a budget.
It is possible the job was mis-priced from the beginning. That said, there is a way to contact the customer and keep them in the loop without the surprise of the bait and switch.
I have family that live in that area
👍
Imagine if she was in nasa...Or if you put her in charge of a teleportation device project. It would be as she says it is going to be.
LOL. You're welcome. It all just got easy. 😂
Holy moly!!! She severely overcharged. A house that size should not cost more than $250 maybeeee $300
She did! Thank you for your feedback and thanks for watching. 🙂
Well it’s not about the size it about the job and in this case it was about not communicating with her client
Hi I'm starting my own cleaning business and was wondering if I should charge the same hourly price for maintenance or deep cleaning
They are two different jobs, and one takes longer. Some people charge hourly and others by the job. Maybe check out prices in your area.
What’s going on here? In the UK 20 dollars per hour maximum. I would have told her to leave as soon as she quoted the 4-500.
You say the house cleaner is struggling to make end meet? She’s charging 87 dollars an hour. Some people don’t earn that in a day. At 37 hours a week that over 150,000 a year. C’mon. That’s not struggling, that’s luxury!
It's true in the UK the currency is different and the going rate for house cleaning is far less than in the USA. I don't know if the difference is the size of the living spaces, or the economy or what the reasons for the gap.
@@AskAngelaBrown Brits earn less than Americans and taxes and the cost of living here is higher, thanks to Putin by xmas we could be paying upwards of £500 per month for gas & electricity, petrol costs twice as much in the UK, also Brits are still stuck in the old class system where cleaners are indentured servants, whereas in the US cleaning is more recognised as a skilled profession, plus many more Americans have maids, gardeners, pool attendants, cooks, nannies etc than Brits, they are very tight here, hence why the only trouble my cleaning business has had with clients is over money & stingy landlords trying to get something for nothing, so while I appreciate your neutral stance Angie, it is not a level playing field & I am all about empowering cleaners & exposing exploitative abusive clients, especially post-Covid, they need us now more than ever
You said that the common hourly rate for the local area- 30-35$/hr.To be generous let's say you pay her 40/hr. 40$ x 8 hours = 320$ is how much it should have cost. NOT seven hundred. I refuse to pay by the job for this reason-I will pay for supplies and even pay travel time but if you are not happy with an hourly rate I know it is because you expect over 80$/hr..She asked for- and got- 87.50/hr for her work that day. I would not hire her again either. the maintenance rate of 140$ would suggest that she would be spending 3.5 hrs at 40$/hr but you said she should finish it in 2.5 hrs- which brings her hourly rate to 56/hr. I have never gotten 56/hr at any job even with years of experience and expertise- why do I have to pay it? What burns me is that homeowners are seen as slave drivers when they won't pay "by the job". Do they think we have not got the skills to divide the fee by the hours they have been there?I don't think it is so awful to offer to pay a fair hourly rate.
Thanks for sharing your thoughts on the video topic.