Plumbing Supply Shops vs Big Box Stores - Which is Better?
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- เผยแพร่เมื่อ 28 ก.ย. 2024
- Sure the big box stores are everywhere and for a lot of people it's a good choice. But for plumbers is it a good choice? In this video we'll talk about plumbing supply shops vs big box stores.
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Thanks for watching! I'm Roger Wakefield, LEED AP, The Expert Plumber and welcome to my channel. On this channel I teach homeowners how to save money on their plumbing by doing DIY plumbing projects. I also teach plumbers and plumbing company owners how to be the best plumbers in their area and run successful plumbing businesses. My goal is teach you everything you need to know about plumbing.
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How often do you go to the big box stores??
First comment?
Very rarely! However they sometimes have some products surprisingly cheaper than suppliers, especially for small companies. For example an A.O smith water heater is a few hundred dollars less at the box store.
@@Sebastian0113 that can cost you money if you don't work it into your schedule
Five days a week and I wouldn't purchase anything unless it's on final clearance.
@@Sebastian0113 maybe one day...
This breakdown on the cost really explains why hiring a plumber can be expensive, even for something like fixing a leaking faucet. Props for the transparency.
Thank you. We are trying to help plumbers and homeowners both understand the costs.
Yes it does. Making money as service plumber hinges on running your business efficiently. That’s one of the reasons dedicated supply houses exist. They are tuned to the needs of the specific trade they serve.
But 395 to replace a PVC trap. A 10 dollar part or say 20 dollars, even if it takes one hour to fix how do you justify $395? That is like 175 per hour. Even with trip to the store this is an absolute rip off and the guy should be ashamed to charge someone that. Its like an electrician charging 395 to replace a light switch.
Please.... $39 for advertising per job! Thats crazy. For as long as he has been doing this word of mouth should have taken over.
^ Clearly these are two successful business owners.
Do a video explaining why big box store items are not as good as plumbing supply store items. Show the actual items.
Some supply stores sucks some are very good. If they don't sell geaber Union brass, bemis , I would rather be at big box stores.
@hyperliterider861 I don't know about 15% but lowes and home depot policy is 10%. But you not bulk buying.
Ferguson has always let me down. Whenever I need a cartridge or a stem they never seem to have one in stock. Always end up going to comet or just a box store to get it.
Moore supply is better.
Did my own plumbing on my house reno. Paid a plumber to check it out and change the main shut off. I handed him one from a big box store, he said “no, I don’t use that crap”, and supplied his own.
And that ladies and gentlemen is how you get your supplier to pay you 10 times the profit they ever got from you. 🤣😅
Just came across your channel a couple of days ago - it is incredible! I'm a woman in my 30s and aside from using a plunger and pouring Drano, I'm not exactly "savvy" in this area. I'm learning so much from you! I really appreciate it.
Don't listen to this guy. He wants to charge you $395 for a 20 minute job because he is unprepared for the job. Plenty of other channels that will show you how to fix stuff without getting ripped off. Roger is a crook.
$390 to replace a Pvc trap. He said that with a straight face. I love plumbers. 🤣🤣🤣
@Michael Taylor fair enough but 390 to "repipe" is still pretty funny.
Roger I am a owner operator plumbing service company . I have been in business for over two years now and have yet to go to a big box store . My truck is pretty well stocked with the materials that I would use on a regular service call . But for the renovation jobs that I do and if I over looked some fittings I normally have it on the truck so that I don't have to leave the job . Then I will stop at the supply house in the morning the next day restock what I used of the truck . And your truck must be organized after every call that is all billable time . Showed up clean and leaves clean .
I use ferguson for hard to get stuff or bulk orders of fittings, ive learned they are generally VERY high priced on certain items. when im looking at a big cost (like a camera) i always shop around and look for the lowest price from the most reputable store.
Plumbing supply houses generally sell better quality parts and fixtures at competitive prices. Big box stores often sell lower quality versions of name brand fixtures.
Not a plumber but I am the receiving manager for a newer mattress manufacturer that uses a custom built injection mold machine. Seeing the amount of plumbing and electrical supplies that come in, it would take a team of people to run to the store anytime a part was needed.
I run my own plumbing business here in northern VA and will use both supply stores or Home Depot depending what it is that I need. I only use Ferguson as a last resort. I believe their cashiers/customer service reps get some sort of commission. For example, back when I worked for a big box plumbing company, I remember needing a 1" copper elbow. Not a ProPress or anything, just a regular sweat fitting. The guy that rung me up tried to charge me $40+ for just that lmao. Usually, I never really cared about the cost because the company was paying but this time I said something. Instead of giving me a reason why he was charging that much he immediately dropped it down to $20 lol which is still about triple what it costs. Anyway this is just one example of many. I spoke to my old colleagues and they have experienced the same but, like I said they didnt really care because the company was paying the bill. I'm sure they knew that and that's why they would overcharge which led me to believe they get a kickback because otherwise what purpose would that serve? Northern VA, really the whole DMV has a lot of Ferguson branches and I've visited most of them and it's the same story for me personally. So when it was time to start my own business, I found a different supplier who offered me discounted rates, easy to use website, and they've always treated us fairly. I actually like giving them my business because they're WAY more trustworthy and upfront. On the rare occasion I need to go to Ferguson though I make sure to call in and get the price over the phone beforehand so as to not waste my time.
Nova resident here. Good luck in business!
@@nathans8491 Thanks Nathan!
Retired so most of my work is at home or relatives. I hate box stores. But the local plumbing suppliers have faded away!
Our Ferguson reps have always been great.
We do it by not having employees. I take myself off the clock if I have to go to a box store.
In northern California its gotta be Pace Supply! Best supply house around! Friendly, knowledgeable, and stacked, packed and all that!
We had a plumping and electrical supply in my home town that we could call while on the way and place an order for what we needed and they would have it ready by the time we got there, so we would spend 5 minutes in the store signing the paperwork for our office and be right back on the road.
i like the stores more than online in fact i don't even use the box store a whole lot i mostly use the ace hardwares and true values. i don't order stuff online because i want to make sure i will get the brands i like. for example i will order five Genova la p traps but i will end up with five regular Nibco p traps. the only time i order online is if i am buying vintage Genova fittings on Ebay or i am ordering drain snakes and stuff like that. and i don't buy stuff a the box store that much because i don't like the quality of the parts they sell i agree with the person who said home cheapo. i go to the small hardware stores because the people know things and i can get quality parts.
I'm a DYI homeowner with a very well stocked Ferguson plumbing store within the same distance as my big box store. It seem like every time I visit the plumbing store there are people ahead of me at counter, taking great amounts of time for one reason or another. After too many long waits there, I am going to my big box store for everything except what they don't stock. I would think every professional plumber would carry common items such as p-traps, valves, washers, hoses and all the other items that are needed for common repairs.
Plumbers should carry about 95% of what they need.
Totally agree with you, you have to have some common stock on your
Wagon, things you know you use each day. I look at it like it's a mission and I have to be prepared!
@@RogerWakefield I used the same licensed plumber to do three jobs I either couldn't do (replace main water line to the street) or could've done (replace main home shut offs with ball valves) and didn't want to chance the water being off for a long time because like many home repairs, I always take at least three trips to a home center for parts. Of the three jobs, the plumbers only need to go to the plumbing supply store once (replace a outdoor silcock with a frost free and the copper line to it was run against the basement joist). So the plumber definitely has a better stocked truck than me and I should expect it.
I'm a homeowner and depending on what needs fixing plumbing wise, some of what the big box stores carry work (toilet fill valves, stainless flex supply lines, toilet flappers). Others parts like shut off valves for sinks and toilets are not great. I found that Ace Hardware has better grade shutoffs.
Great channel. Hope you and your family stay safe and well.
Mom & Pop plumbing stores can't be beat
Ferguson I try to avoid every time I call in for a price and availability on a part for a job it always seems like Im on the phone for at least 30 mins I like smaller suppliers where you can build a good customer relationship.
I rather spend my money with a locally owned supply house than some corporate conglomerate.
Plumbing supply for the quality and important parts , big box only for the oddball items that plumbing supply warehouses don't have occasionally.
I used small shop for shower faucet and decided to make a change they wanted a restocking fee to return it.
Agree. Sometimes I have more money than time and sometimes more time than money.
I usually once a week will go to menards and for p traps, copper, mission couplers etc. Because the most parts i most commonly use are cheaper there than at the parts house.But go to my local parts house for the specialty parts.
Dude that’s so awesome that Ferguson sponsored you!
In fairness, can you buy large boxes at the plumbing supply companies?
Nah, I work at a plumbing supply company in Canada, and we keep the big boxes for the employees.
Word of mouth is better than advertising and it’s free. The first thing I do when I need services is look for the best reviews.
Although not professional plumbers, we have an ex certified plumber that works construction with us and we refer to him all the time on the job site for plumbing needs and whenever we need to do plumbing work, we just go in the morning to get all the supplies we need on our way to the job site and it comes out to be way cheaper for the same products weve seen on website and it works great for us
As a home owner, I find big box is generally better in my area. That being said I do go to the supply house for some some things HD does not sell (Oxygen Battier Pex, 90 sweat to pex elbows, etc.) The supply house does have some better products (e.g. Uponor pex), but many items are identical. Supply house is generally a little more expensive. Supply house return policy sucks (in my area).
the company i work for now focuses on a hybrid model, based on whoever sells it cheaper, being able to look ahead have jobs planned weeks in advance lets you shop the items you need for that job, heavy odd shaped items, pipe, boilers, air handlers ect we get from a supply house make them do the heavy lifting, small light weight items i get online from multiple vendors. my job is to keep techs out of any supply house or big box store, keep our shop stocked with the cheapest / quality items we can find. its not a one vendor stop. no vendor has good deals on every item.
I purchase from a supply house, I have a Ferguson 45 min from me that I have purchased a few things from. I've twice now tried to get set up with them and they have fail to complete, soooooo.
You're the best Wakefield
that sounds like flow charts and checklists to me
For small jobs job I go to menards or home depot, to get copper pvc pipes fittings ptraps small things but for biggers job or pumps Ferguson I always look for good quality.
looks like you finally got your first sponsor I'm glad to see that and it's a sponsor that relates to the video not the raid Shadow legends app lol
Shadow Legends would have been a better advertiser for this video, because what he's doing here is dishonest. This isn't a comparison video, it's a sponsored ad.
@@SherrifOfNottingham Roger is a straight up crook.
Totally true common guys let’s not be cheap & charge $$$$$
Im here, wondering one thing. Why the hell... or no... HOW the hell did you make me subscribe? What sorcery is this!?
Tokila, you made my day. I hope you enjoy watching. Thank you for subscribing... keep looking into the crystal ball...
Because he is transparent, honest and imformitive!
It's his mustache. It's his source of mystical power
@@RyanSellman1 His mustache is more powerful than me with the Infinity Stones.
Cause you love watching a crook
I'm not necessarily a plumber but I did work for delta faucet. People would always ask us to order from supply stores instead of big box stores. Bc big box stores from what I've seen sell crap parts at a highly inflated prices
"I'm not necessarily a plumber" Lets correct that. You are NOT a plumber.
When I did my bathroom myself, I did both... bought the taps from homedepot and everything else from a plumbing store due to I wanted high quality of the stuff... the plumbing store was too expensive for the taps I wanted..
This is what I was thinking. I’m sure there’s a quality difference, but if I compare local plumbing specialty stores here with a nice showroom to HD/Lowes, it’s like $100 for a faucet vs $700 for a faucet.
I can understand some mark-up and price difference for quality, but I just don’t know how to justify several hundred dollars for a knob and spout.
Not a plumber but I try to avoid the big box stores for my business hardware needs. I usually order from a big industrial supply place, like I did this afternoon, and the parts will be here in the morning. It's just not worth my time to chase around all over town to pick up this part here and that part there.
That said, we used to have an awesome independent hardware store nearby. I used them as my warehouse for infrequently used parts. Many a time, I would fill an order and be missing some nuts or bolts. I would box it up, print a shipping label and then stop by the hardware store on the way to the post office. I would toss in the missing items, finish boxing up the order and drop it off at the post office. Unfortunately that hardware store went down hill after one of the big box chains bought them and then, one by one, closed down all the stores.
Key to profit is proper size of labor pool. Not too big, just barely not too small . With a good supply of work source. Hard to make that happen but those people are doing the best for employees and owners at the same time. Just what i habe noticed in my years.
Supplyhouse is my goto. They're cheaper than Fergoson and the site is better organized and much easier to navigate. The downside is the free shipping doesn't kick in until $100 vs Ferg's $45. Bummer if you just need to reload on small stuff like rings and clamps. They also seem to focus on "common need" stuff which is cool for the homegamer.
I only go to big box stores for emergency even and weekend calls
I suspect you will get at least 10k more subs from company btw congrats on new relationship with our company😛
I have used both. I prefer plumbing supply stores but big box is useful after 5pm and on weekends.
I try to keep a good stock of small items in a service van. Standard residential fittings for plumbing. But you can't bring the whole store with you to a job.
Even on a planned job you always need an extra 1/2" 90 or a shutoff valve because you find out the main valve is passing.
Going shopping for small items when you need 1 or 2 is annoying.
Hey Rodger! Question, do you utilize angies list or home advisor?
Those are not really set up for a plumbing business costing to much to "buy info" and then to be left in the dust when handy andy takes the job for the lowest bid. Same for most home warranty places they suck.
@@Mrwilder2012 I’ve been trying to utilize is as of late, I’m recently licensed and trying to get my foot in the door. It doesn’t seem very enticing thus far the fees don’t make much sense and if you aren’t staring at the phone waiting for the lead you’re probably not getting it
Those fancy Ford Transit screen graphics..... Didn't think i'd like mine after driving the E series for so long. We'll see how she holds up. Racked up 90k on it so far.
Love the videos. I am thing to get into the trades in 6/7 years
I prefer my local wholesaler, it frees up tons of time. I can call in my order and pick it up at my convenience and they deliver tub and showers and when I finish up a new home all my toilets, stops , faucets and such is setting in the garage waiting for me. Not to mention all the leg work they can do searching for parts.
I do commercial plumbing, Ferguson supplies us all of are materials
Kinda hard to watch a guy with Home Depot buckets in a bunch of his videos take a pay cut to advertise for another company pretending it's a real comparison.
I order materials that we use all the time that i can buy in bulk online. I get them cheaper than the supply house and my plumbers dont waste time waiting in line at big box store or supply house. We cant get everything all the time online and still go to both these places but it cuts out a lot of trips. You can't win all the time on everything but at least we try as much as possible
Do you happen to know where i can find wholesalers for Plumming products? like toilets
Our shop is 2 doors down from the supply store
Very nice breakdown. I'm curious if a small or single-person plumbing shop can order from a plumbing supply company because all the issues you raised also apply to the plumbing supply company delivering just a couple items to a mom-n-pop shop.
Donald - a smaller contractor can absolutely order from plumbing supply house. Shoot me a DM and I am happy to connect you with a Ferguson salesperson in your area. I call on exclusively small customers ranging from 1-5 trucks!
Hello
Hello to you...
@@RogerWakefield :0
Good by
All I have to say is PPG! Love their products, well built, easy to repair and their reps go the extra mile to help. I'm not a professional plumber, but I'm a maintenance plumber!
PP what? Isn’t that a paint store?
@@alexveitia6909 It's called Professional Plumbers Group. On Wall Street they are known as PPG. If you've heard of Wolverine Brass, than you've seen some of their products. They do not sell to Ferguson or any of the big box stores like Home Depot.
@@Drinksalotobeer okay thanks for clearing that up, yes I’m familiar with Wolverine brass. I stock their pop up assemblies and basket strainers. Never heard of PPG, I’m in Houston but will look into it.
Thanks
@@alexveitia6909 👍👍
So your saying fix your own ptrap lol
Is it a market to start a plumbing supply store business?
Depends on where you’re looking to open your shop at
I go to bnq and I got a discount
Retail is definitely not for home builders. Retail locations like big box department hardware stores are helpful for homeowners, D.I.Y. types, and tradesmen in a pinch.
I work in the plumbing and bath department at on of those big box department store. That's how I spend my time at those stores they pay me to be there.
Hint->🍊
Living the Orange Life I see.
Just started watching your videos & I love them! you sound like Johnnie Bravo!!! BTW the $75 loss is not correct they have lost the company $75 in lost time & $65 profit on the time they wasted when they could be making profit on another job! if they do that 3 times a week that`s 6.5k they lost the company every year.
Very biased video that happens to side with your sponsor. Your main argument was about wasting time in the middle of a job. Time is wasted just as easily going to a plumbing supply for a needed part.
We get our supplies at dealers cost
Your sleepin on Moore supply
started watching your videos recently , i have a plumbing company in miami, fl . good videos but you always are hard when reacting to other videos, in this one going to a store to get a p-trap and then saying materials costs are $60 :) there is something wrong in your math
Damn, $390 to replace a trap? And that's why you don't go to a big company for service work.
My base rate is $175 just to show up at your house and make it worth my time and then time and material after that. For a simple trap replacement, that'd be just $175 + $4 for the trap. 5 minute job, in and out and I'm $175 richer. $390 is ridiculous. That's like Roto Rooter prices.
This also highlights why you should keep inventory on your truck at all times to avoid wasting time getting material. Especially common and basic things like traps. I have like 10 on my truck at all times. You're always using them. Stock up and save the trip.
Yes thank you!!!! This guy is a crook.
Thought they where just electrical
I love your videos, but this was a cheap plug. If you don't have supplies on hand the cost is the same going to a box store vs a plumbing supply
Stay small! Simple, stress free… lucrative.
I have a big box.
Precio de válvulas tre cuarto pro pec uh
Hey I came here from Ferguson Corp you were advertised on company’s intranet
Good on Ferguson to sponsor the video, but their selection in and around the DC/Metro area can be a joke!
Im a home depot guy, and im not watching an 8min commercial from roger.
Considering the number of Home Depot buckets this guy has in his videos, it's honestly hard to see him shill this hard.
you should not be charging the custom for the parts you had to pick up. It's not the custom fraud you do not have the parts. It's yours.
Huh. That's the entire point of the video. The repair does not go up $75 because you didn't have the part on the van. It comes out of profit.
2nd!
I was first and last... Thanks Aleks...
my uncle works for Ferguson
Show we all throw a party because of that?
how we avoided the "big box stores". Good online spreadsheets for everything thats supposed to be in the car, and everything used. and a small warehouse to refill cars. spreadsheet has a send/reset script which sends product name, id and amount ti head spreadsheet, which is then used to order from the supplier(not a plumber, Im a sparky)
No offense, but Ferguson sucks lol. HD Fowler is way better 😏
Yes I’m coming back from school now I cannot was the time I got home it would you like to be able for a big gay
Wut
Yes indeed wat was the night you I get you a little dinner or a little something for you to pick me some dinner mmmmm ok now
@@bravo6959 yes
Am I having a stroke? What is happening right now in these comments. It's like a bunch of random words put together to make a sentence that doesn't make any sense at all. I'm not sure why but it's pissin' me off.
@@b-2466 was a great night out and I’m coming to get dinner tomorrow and then I can go pick you dinner. Ok ok have a great night m8 mmm yes sir bing potato but seriously I’m just bored
Kind of a misleading title, this is really about having everything that might be needed already in the truck. How about a video focusing on quality, unique/specialty materials, and speed/service of big box vs plumbing store?
@@PipeDoctor While I appreciate a good meme, [Goku is Stronger than Superman, prove me wrong] isn't a good meme. The entire content of the video is about lost labor and profits for not having 2 extra sweat fittings, and driving to get them to finish a job. if you can provide a timestamp that suggests @Ferguson has something that can't be found in an Ace Hardware or Home Depot, I must have missed it, because frankly thats what I was waiting for
Yes, that is what I was hoping for as well.
Our Ferguson is terrible for HVAC parts. They never have anything we need.
The Ferguson by me is so much more expensive than the other parts houses near me
My ferguson is trash ,they never have anything I need
So I basically just watched an 8 minute ad, without there being any real comparisons between the big box stores and plumbing suppliers...
Kinda disappointed
Kinda knew it was an ad right at the start.
When he shows an image of The Home Depot with the name altered and then turns around wearing a shirt for the other choice... Yeah, this is not a good video at all.
...not to mention the big box store is probably lousy with handymen ;)
handymen?!!? ha you mean teens that dont know what a phillips is lol
Two things:
1) When a plumber shows up on the job for a "garden variety" job without the necessary tools and supplies, many customers will question whether he is a professional.
2) When you come and do my plumbing, I need to be at home for that. That means, I have to leave the office and potentially make up the lost time that evening of Saturday. If you take an extra hour or two or three because you are running to the Home Depot, that is costing me my time.
@Michael Taylor I do not expect a plumber to have everything on their truck. However, if a plumber is making 2-3 trips to theHome Depot on a job, it is ridiculous. Do remember that I have to come home from work to let you in and wait on you to get done. That is all time that I will need to make up after I run to the plant. if it takes ypu f hours to do a one hour job it means that I lose a night with my family. I have worked with hundreds of plumbers over the years having worked for the largest manufacturer of plumbing tools in the world. I can generally look at the back of the plumber's van and tell if I am working with a professional or a slacker. Real professionals show up clean, on- time and ready to work. They are organized and thorough. Yes, I do have a licensed plumber that I always use and generally send him a gift on the years where he has worked for us. He is a great guy.
I like that a lot of these are can help the other trades do what they do.
I don’t know how they are down there in Texas but up here in new jersey Lyon and Conklin or Ferguson are some of the worst supply houses to deal with
People can make all the difference. Unmotivated and less knowledgeable employees will frustrate their customers out of existence.
Its empty down here spice it up
I love that! Thanks for dropping in...
I worked in a big box store plumbing dept. and on countless occasions customers came in to pick up parts for the plumber. They never knew what they were picking up, what it looked like or the proper name of the product. In most cases the plumber didn't carry parts on the truck, go figure. All I can say is you can't make money when you operate like that.
Home Depot now offers several delivery options. The normal delivery (free for orders over $45) is 1 to 5 business days. You can get same day or next day delivery, but it is pricey. They also have a service where they will pull the order for you that is free. You then either pick it up at a locker just inside the store entrance or they will deliver it to your car in the parking lot. I've used the locker pick up and it was fast and convenient. They texted/emailed when the order was ready and that was about 1 to 2 hours.
I really enjoy your content please keep it up. I worked for a municipality for a long time, and can relate to some of the work and relationships with the customers.
Usually go to the big box for hardware stuff like screws, nails, and the like. Occasionally I'll pick up a fitting or 2, but the big majority of plumbing materials come from the suppliers.
That's great Mark. I like to order hardware online and have it shipped too. If product just shows up at our office and we don't have to go get it, that saves us money...
@@RogerWakefield I just emailed you a picture, it might make the cut for a the next photo video!
Are plumbing supply stores open to the general public?
@@72bcchiu In my area they are. North Georgia
@@72bcchiu depend on what you need for NC and where you go
There are local walk in plumbing supply shops here in bergen county, nj
I have a friend that runs a plumbing business, also OWNS a ACE store, getting those parts at wholesale. As for Fergerson, it is great that you are in a city that can get you stuff quickly. I live 2 hours south of San Antonio, so all deliveries take about 2-3 days when you add "priority" delivery.
Can you do I video tour of Ferguson house?
I love this style of channel does anyone know if they’re is similar channel for mechanics
Da boss garage
Do you not have a service or trip charge? Or did you include that in your 390.00 figure as the overhead?