WHAT DOES AN IT MANAGER DO? SKILLS AND RESPONSIBILITIES 2021
ฝัง
- เผยแพร่เมื่อ 27 มิ.ย. 2021
- What does an IT manager do in his/her role? What responsibilities does an IT manager have? I am currently employed as a Senior IT Manager/IT Lead since 2013, but also have a deep I.T. background as a system engineer and system administrator. In this video, I am sharing what a typical day in the life of an IT manager looks like. I share with you what tasks I have and how my day is structured.
When you get into IT you have a big selection of different career tracks within information technology. When I started in IT, I did not have any active plans to become an IT manager, but here I am - 22+ years later I am an I.T. manager - managing the global help desk for my employer. While my days are never the same, there are certain things that I would describe as part of the typical day in the life of an I.T. manager.
I manage projects and teams in different geographic locations. I use KPIs to measure the performance of those teams, but also to look at the performance of individual help desk team members. When managing people, an IT manager has to walk a thin line between being a friend, but also a supervisor. For me, people come first and I want to make sure that the employees that work for me, feel safe and support. When I was younger, I started out in IT as a help desk technician working on the phone in a call center. It has been quite an IT career for me and now being an IT manager I use what I learned over time to deliver the best IT service possible. - วิทยาศาสตร์และเทคโนโลยี
Finally, the video that we get to hear a little about your personal job! Excited to see what you say in this video! Thanks Cristoph!
Thank you. Let me think what else I can safely share from that perspective.
The video shared by u, is very useful for me to move my step forward, thanks a lot friend
Thank you so much!
Thank you, I've been in IT Helpdesk for 20 years and am looking to transition professionally into IT Management. I do have management experience but don't have any certifications, degrees, or official titles in the role yet.
I would look into ITILFoundation as a start. This will give you a good insight into aspects you not have thought about before or seen before. Also, look into areas regarding how to manage a team and team building. Another area to consider would be project management. You do not manage people, but it is a great area to expand into and has some good certification options as well (PMP, Google Project Management, imp.i384100.net/m5JPN1) With your experience a certification in these areas should be able to open the doors to a new career path.
Helpdesk for 20years?! No certs either danggggg dude
Great video
Glad you enjoyed it, Nimesh.
So glad to have found your channel! I’m interested in pursuing a career as an IT manager. I’m a senior in college studying information systems. Is this a position I have to work my way up to? If so, what is the entry level position you’d recommend. Thank you! Great video
A few thoughts. I think it is super critical to have a decent understanding of technology. It will make a big difference, may slow down your progress a bit, but I think it is worth it. Then go after ITIL (at least foundation) and ideally PMP certifications. Then also go after some sort of team management certification or course. This will be very important for you. Here is one that I like at Coursera: bit.ly/3BWAwe5 - You can also look into Scrum and Agile as it will help as well. Maybe do that instead of PMP and become a certified Scrum Master.
PS: I like Coursera as they have high quality classes and their prices are so affordable. The link above is an affiliate link, no cost for you in any way, but helps me with maintaining this channel. Thank you.
Good video, commenting for the algorithm
Thanks for that, Laurie :-)
Nice video for IT Manager who handles IT Helpdesk team.
Is there a way we can set up a phone call or zoom? I need some guidance as I am preparing for a position as an IT Admin / Supervisor. Thank you in advance!
Okay I really need your help for this. I'm someone in my last sem of MBA in dual specialization in IT and Marketing from a decent university. What skills or basics certificates i must have to be job ready as a fresher. I also want to move abroad asap i know it's gonna be hard but i got to build my resumes and i need you to help me stand me out.
How can I get in touch with you sir
Yes I want IT manager ,how become good IT manager
Well, what have you done so far? Where are you with your career or education at this specific point?
Hello I'm interested in this conversation.
I have graduated with a bachelor in computer science.
"we r family at work" 😂😂😂😂
Red flag
I moved on.