How to pair your Kanso 2 Sound Processor and ReSound hearing aid with a compatible Apple device
ฝัง
- เผยแพร่เมื่อ 8 ก.ย. 2024
- Cochlear and ReSound collaborate in the Smart Hearing Alliance to develop advanced and innovative hearing solutions for you. In this video, learn how to pair your Kanso® 2 Sound Processor and ReSound hearing aid with a compatible Apple® device.*
For more how-to videos, check out our full TH-cam playlist: bit.ly/3nSVRzd
*For compatibility information visit www.cochlear.com/compatibility.
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Hey I lost my cochlear and the app don’t even work to try it. How I use the app? Does my cochlear have to be on order to find it?????
Robert,
We would be happy to assist you with your app. Please contact us securely so we can assist you. You can contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store. We are available Monday through Friday 6am to 6pm MT.
Thank you
Hi, my name is Fabricio Henrique, I'm Brazilian, I have a serious problem, my hearing aid isn't left, I connect it to my iPhone 11, and when I can connect it, it comes out immediately and it appears to have a battery even though I let it charge for hours. Please help me
Hell Fabricio! Thank you for reaching out to us this past weekend. This TH-cam channel is only able to support the United States and Canada. If you require support in Brazil, please visit www.cochlear.com to contact the support team in your area.
What sound look like sound ?
Hello Kathy, thank you for reaching out to us, great question! Cochlear implants are designed to replicate natural hearing, however we recommend discussing with your hearing health professional as they will be able to provide you with the best descriptions and explanations based on your history and length of living with hearing loss.
I have been a happy owner of the Kanso2 sound processor. I bought the Resound ENZO Q™ 9 BTE hearing aid to work seamlessly with my Kanso 2 on my iPhone XS MAX. Initially, my doctor was able to connect my hearing aid with my sound processor. Unfortunately, during my subsequent visit, the doctor changed the settings of the processor, which caused it to stop working with my hearing aid. Since the purchase, my hearing aid has not had any changes in settings, as the program initially selected by my doctor was satisfactory. However, the doctor is unable to reconnect the processor to the hearing aid. Since then, I have been living in constant stress, as I need the ability to change the settings of these devices, especially for work purposes. In my position, there are many video calls in various acoustic environments, which require quick changes in the settings of my hearing devices, which I make through my smartphone. That is precisely why I purchased this particular hearing aid model, to work well with my sound processor. Unfortunately, no one in Poland can help me with this issue. I am desperate and therefore seeking help everywhere.
The situation is as follows:
1. My iPhone recognizes these devices as separate with completely different names: User's Hearing Aids - hearing aid, MF Hearing Devices - Cochlear Kanso2. The screen can be viewed at this link: 1drv.ms/v/s!AuF4bfHDir00ivxTBRv8ouCRpNqUMQ?e=8NyNNl
RPReplay_Final1683575969.MOV
2. I do not have the ability to choose between devices, but the options for choosing between them change. When I select one of these devices, I do not have the ability to change the settings of the other device. The screen can be viewed at this link: 1drv.ms/v/s!AuF4bfHDir00ivxUekO_GF8xX83QBA?e=PTRhIP
RPReplay_Final1683576006.MP4
3. All applications such as Nucleus Smart, Resound Smart 3D have the latest software updates. Also, the operating system on my phone is up-to-date.
I am counting on your help in this matter.
Hello Mateusz, thank you for contacting us today! This TH-cam channel is only able to support individuals in the United States and Canada, however if you need assistance in Poland/Europe you can contact our European division and they can assist you in troubleshooting the connection between your Kanso 2 Sound Processor and your ReSound hearing aid. They can be contacted here: bit.ly/3Mw8KfP