Hello, you can find more information on attachments in Omnichannel for Customer Service here! - docs.microsoft.com/en-us/dynamics365/customer-service/enable-file-attachments
Hello, very good video, it will be very useful. I ask a question, do you know if you can change the message "welcome to live chat support!" on the loading screen of the widget? Thanks! 18:34
@@preactcrm Thanks you for your answer. I wonder where and how do you modify it? Is there any article which explains these steps? Because i coudnt find any information related
@@julibejo9325 Hi Juli, hopefully this article will be useful to you: docs.microsoft.com/en-us/dynamics365/customer-service/add-chat-widget#configure-a-chat-widget-in-omnichannel-admin-center. If you need additional information, please do get in touch with us so that we can arrange a phone call to properly understand your requirements!
Thanks for the explanation!
How does one make the widget responsive? Currently its position is all over the place when resizing the browser window.
Thanks for the video. For the customer to send attachments, what are the document types allowed to send attachment from the customer?
Hello, you can find more information on attachments in Omnichannel for Customer Service here! - docs.microsoft.com/en-us/dynamics365/customer-service/enable-file-attachments
Great video. is it possible to transfer a call to another person in the organization just by add their phone?
Hello, very good video, it will be very useful. I ask a question, do you know if you can change the message "welcome to live chat support!" on the loading screen of the widget? Thanks! 18:34
Hi Juli, yes the welcome message that appears when the chatbot is loading can be customised 😊
@@preactcrm Thanks you for your answer. I wonder where and how do you modify it? Is there any article which explains these steps? Because i coudnt find any information related
@@julibejo9325 Hi Juli, hopefully this article will be useful to you: docs.microsoft.com/en-us/dynamics365/customer-service/add-chat-widget#configure-a-chat-widget-in-omnichannel-admin-center. If you need additional information, please do get in touch with us so that we can arrange a phone call to properly understand your requirements!