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- เผยแพร่เมื่อ 9 ก.พ. 2025
- I'm currently reviewing the new Mercedes-Benz E-Class and Mercedes have fitted it with a safety feature that's designed to help you in an emergency. Obviously I drive with the up most care and abide by every precaution to ensure maximum safety. However, when reviewing a car speed is sometimes a necessity and I've found out something rather interesting about this new E-Class involving the firm's emergency services hotline, speed and a big hill...
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When you'll really need it the operator will just say: "ahhh, it's that idiot again! i'll just cancel the call."
cristiandemirel1918 Petrică & Lupu
The way I drive, i would be on first name terms with the Mercedes emergency call centre!
Which is why you should probably get a BMW... 😂
Tuddec i have a mazda 6. I wish i could get a BMW
maybe one day... you won’t be disappointed
Tuddec i was either a 2013 mazda 6 or a 2011 bmw 520d for i went for the mazda.
A 5 Series (in my opinion) needs a 6-cylinder engine. It’s better to save up for a 530d or a 535d, so wise choice.
Waiting for that long , I would be long dead.😂.
African Water there is a watch at the left side and there wasnt even 1 Minute over.
I'm not a fan of MB but I think it's better than nothing .
@@NextKnown the best or nothing... lmfao
Antonio Knieps ikr don’t play Mercedes Benz. It wasn’t that long
I guess it's better than BMW who phoned to check up on my brother when his 335d was wrote off by an errant Mondeo, only it was 24 hrs later when the car was in a recovery yard.
Good job he wasn't upside down in a ditch in the middle of nowhere.
even Benz does that duh...
The car should only call the emergency services if there are actual signs of an accident like the airbags have gone off.
And if the airbags fail?
@@blueguest222 it still sends a signal to deploy the airbags; so it would still call because it thinks the airbags deployed.
@xboxgamer9626until they actually save ur life
I see SOS is as crap as it has always been. The one time I had to use it years ago when I had a flat tire on the side of the road no one showed up after an hour and I had to call a local tow truck service.
Could you not put the spare on ? Or did you buy a car without a spare wheel & jack ! Those repair outfit's will not do when you tear a hole in a tyre, or worse. Friends of ours have a BMW Mini with run flats, on route to a ferry port they got a flat, did not notice for miles, until stopping for fuel, discovering a shredded tyre & no replacement in the local tyre shops, needless to say, they missed their ferry, had to wait a day for a new tyre & pay for another ferry ticket.
You need to consider more Mat. There are times when lets say a driver has a heart attack or something else. In that moment, the accelerator can get pressed really hard and the car can go speeding. The system will be designed to assume that a driver would see such a crest and slow down. Thus, as the driver did not slow down, it can now assume the worst. Even though he may have gone slower afterwards, the foot of the driver who may have had a heart attack may now have moved or slipped off the accelerator. It can therefore still assume there is an issue with the driver and thus ring emergency services. No one is really going to drive like that over a crest. In any case, if the situation arises where someone is driving like that (which you shouldn't) the call can easily be cancelled by the driver thus signalling the driver is okay and was just fooling around.
benz is like drive gently or we'll have a talk. wtf benz i wanna floor the shit out of my 80 grand car
noobkosh You can drive it hard just keep it on the ground lol
Look at the clock on COMAND screen. Emergency service answer his call in 1 minute. that's not so long as they show in the video!!
FreePlay How-To actually, it calls at 0.48 and picks up at 1.51. Almost exactely 1 minute.
@@MattiasCLmy VW had me connected to someone in less than 5 seconds. it was insanely quick. but hey, something’s better than nothing.
This system should run parallel to something like the ones that detect fatigue and track the eyes and the handling of the driver. Just to make sure that this kind of things don't happen.
I would be able to call the emergency services my self even if I lost my Hands in lesser time than the call to Mercedes-Benz needed.
Reminds of watching a guy last year in a CTS-V doing a figure eight on a skid pad and it made his airbags go off.
There's a lot of crests and bumps were I live and my car gets a little bit of air going over them (lots of fun) so if I had a new Mercedes it would always be calling the SOS.
"Better to have it than not". Not without a nanystate-1984-off-switch!
meanwhile, someone is trying to call an ambulance and can't get through. Well done Mercedes...
1:41 haha his facial expression killed me lol
SPEEDING IN A MERCEDES GONE WRONG (GONE INNAPROPRIATE) (18+) (INSANELY SENSITIVE CAR)
Mat, when will you do a review of the new 5 Series?! It doesn't launch here in Australia until sometime in March, so I have been waiting for Carwow to upload a great review of one for the meantime! Cheers mate!
+Willvar 1607 I am filming it today. That's why I have an E-Class again!
Ahh, cool. Presume that you have a comparison in the pipeline too then! Thanks for replying.
How dare you have fun in one of our premier class of vehicles -Mercedes. Next time the car will issue you a ticket
i live in the highlands of Scotland this car would be giving an SOS every 500m if i drove it on these roads.
i sense an electric problem in a year
I sense another JDM fanboy
@@nightarrow7473tf does this have to do with a JDM fanboy
I only watch these videos for matt
Do the 5 series
damn Benz must be embarrassed that the call took that long to connect for an emergency.
Your car grassing you up doesn't sound as bizarre as it once would have. A few years down the line when self driving cars have become the norm, you can imagine that little black box storing an error message - "self driving function disabled by user, then drove at 100mph on motorway"
1:45 Hilarious comment hahah
Matt, you need to try this again when you get your hands on an E63
I'd like to programme it to call my mom as default emergency contact. She knows where I keep my belongings.
They have a sneaky cam. They're watching you.
something we don't know, but now we knew.. thanks bro
It would be a lifesaver if she answered call one eternity later
They literally stretched the video for no reason, check the timer, it was only 1 minute
a real Mercedes driver would've crashed the car the minute he starts the engine, Mercedes recognises this so reduced their SOS sensitivity so it activates correctly.
When i first heard about that feature on cars,i thought it was going to be extremely annoying.There you go..
Interesting video but as soon as I realised it was dialling 112 or 999 then I'd have cleared the call. Taking up an emergency line is a tad irresponsible.
Wait was it actually dialing national emergency number ? I thought it was some Mercedes department answering the call
I got into a bad rear end crash where the side airbags deployed and the sos call failed to send out because the Mercedes sos modem was in the trunk and the trunk was completely smashed 😂
😂😂😂 bad design, huh 😂😂😂
tbh the reason it took so long to connect is probably cause emergency services are so overstretched there was nobody to answer the phone lol
BMW sos is the best i was involved in accident it connected within 1 min
i was in shock and my car was full of smoke operator asked whats the emergency and i said accident and thats it i left the car
operator send fire services , ambulance with in 10 mins and police came after 40mins
when i went back to the car after 15 / 20 mins operator was still on call hoping for me to answer
after this all experience i would say its really helpful just one word i said without even saying my location or anything every service was there to help
that can save some lives I'm sure
cheers
its so slow you would have died before the connection was there
My guesses are that the seat belt pre-tensioners might have kicked in since those kicking in might call the emergancy services.
Also if it can't connect to the Mercedes-Benz emergency hotline then it will default to connect to 112.
Adding on it didn't unlock the doors indicated by the door lock indicator and it should do that when it initiated the call to the Mercedes-Benz emergency services.
Let's hope the hazard switch is built to last
I imagine this happened in AMG line up
Try drifting the W213 E-class... When you get a good angle it thinks you're about to crash so it will play whitenoise in the speakers at volume 11 and pull the front seat belts REALLY hard :o
The belts (and noise) won't let up until you've recovered the slide (or crashed) so the belts gets pretty painful.. And your ears ring.
To avoid it, put the car in dyno-mode. It will then be without TC, ESP, ABS, ASR?, and probably other acronyms as well. Oh and you loose power steering. But you'll slide like a hero 😏
If you were actually, that is an awfully long time for the call to respond
I did get my car airborne recently over a crest. The T/C warning flashed up and that was it. What this piece of electrickery cost a MB buyer I do not know, what next ? The car calls the cops when it thinks you broke a traffic law ?
i accidently crashed one of these and it was my first accident ever! i was glad this car had that emergency service i did not know what to do i talked to the guy after i found back to myself and he called the cops for me! very glad!
Jamie B you idiot your shit comment is gay! sure you are the best driver ever and have never had an accident lil bitch :D especially if you drive as much as me
Isaiah Deshazier well I'm glad everything went well!
Jamie B well there are a lot of factors that could be the initial cause of loss of control of a vehicle or a crash in general. There are plenty people who are lucky enough not to have endured such a thing and I sincerely hope you will be lucky enough as well but please think of the poster. You don't know it happened, he might have exceeded the speed limit, maybe he was hit or it might have happened because of something else. To be a little bit more compassionate by not instantly judging a person from a lack of understanding might be of service.
Jamie B i am a driver for a rental car company and live in europe i drive approx. 10000 miles a month. the mercedes had summer tires on it allthough it was snowing and i was not aware of this because nobody told me. you keep talking shit little boy
Gm has had OnStar for two decades now!
My 2008 E-Class unlocked the doors after a big crest because it thinked I crashed
What happens if you have crashed and you can't talk. She seemed to have no idea it was a car emergency call coming in.
***** that's what you would think, but by the sound of the call centre person, she didn't have any info regarding it wad a car calling her. At what point does the car tell her, "I'm a car calling, I think my humans dead, please come to xyz".
***** I'm not so sure about this instance. That sounded a very clueless lady.
With this being a GSM call, they don't typically (form a mobile) get GPS info with a call, that's why they say call from a landline ad they can get the location based of the number records, this they can't do from GSM calls. In theory they could go certain area, but prosission is all dependant on the density of the population and cell towers. So the emergency services have dismissed this as a way of personal location
So if the lady had gotten the GPS Co ords, through with the call, when Matt says, the car call you, I'd expect t her to say, oh...that explains it or words to that effect, but she didn't seem to grasp the concept of a car calling her, and was the normal dismissive tone you get from the device when you call by mistake.
Having this tone, doent align with a lady that has just gotten an extra bit of info (gps) that they wouldn't normally.
You would think, she would replay "tech hay, can you cancel the call of shout i", she was dismissive and blank. I don't think she had any GPS Co ords.
Thank god this option is not available in my country otherwise it’s will spend all day long calling emergency services
The V90's run off the road feature was better, it just retracted the seat belt. This is stupid. It should only call the emergency services if the air bags are deployed.
You need to consider more. There are times when lets say a driver has a heart attack or something else. In that moment, the accelerator can get pressed really hard and the car can go speeding. The system will be designed to assume that a driver would see such a crest and slow down. Thus, as the driver did not slow down, it can now assume the worst. Even though he may have gone slower afterwards, the foot of the driver who may have had a heart attack may now have moved or slipped off the accelerator. It can therefore still assume there is an issue with the driver. No one is really going to drive like that over a crest. In any case, if the situation arises where someone is driving like that (which you shouldn't) the call can easily be cancelled by the driver thus signalling the driver is okay and was just fooling around.
aww Mercedes is too protective for mat
That was the actual emergency services... 112 is the same as 999... :l
I think that even merc themselves don't want you to be driving any different than a granny
That just shows the modern cars, lets call it "technical stupidity"
You don't need at least 2/3 of the tech gadgets!
this thing would call emergency 300 times every kilometer in india where i live with all the horrible roads and potholes
be calling all the time if I owned it.
I AM AMAZED RIGHT NOW!!!!
So what just end the call and carry on.
I'm curious, if you experienced something like this with the Vauxhaull/Opel OnStar system
up most care? dear me... utmost care please...
My son has a nightmare and it looks like the sos button,
This is where too much tech is simply making us idiots.
So was this a real emergency service or just some mercedes service? Because of the "112".
If I would say in Germany to the emergeny service "my car called you", I don't think they think its funny :D And I don't even know if they would know this feature.
BMW SOS is the BEST... connects within 5 seconds MAX
'This would never happen in a German rival'. What Matt would say if this had happened in a French/Japanese/Italian car 😅
I hate those wannabe helpful systems...
It was slow because it figured out it screwed up so it played dumb.
Huh... Call connects pretty quick for me...
I don't see the problem. People who buys Mercedes don't really care about driving that much so things like that should never happen. If they cared about driving then they'd get a 5 series.
Why did you not cancel the call to the emergency services instead of letting it connect ?? Someone could of been trying to get thru in a real life or death emergency
oh shut up
you can't once it's activated - not until they answer
This isnt the 999. I bet it's an extremely rare event when this is actually needed, Mercedes better have enough stuff to answer those few calls + a car reviewer.
There's always this one oversensitive guy.
carwow matt you liar...you canceled call without saying bye to a nice and polite lady. shame on you lad 😁
Screw that looks annoying as hell
The car does the correct thing :) It is not a rally car, you should use it like a gentlemen :).
With so many false alarms a real call can go like this.
Hello emergency services
*moan
I know it always calls for no reason
*groan
All right I'll get out of your hair
*thud
Have a good day bye bye
But you have already reviewed the E-Class sedan,have'nt you Matt? Why are you reviewing it again?
Remember at some point in Top Gear when Richard says that the MB he was driving has 60 or 70 readings of the driver, and how he didn't have as many in the ICU? What's the point then if they're backed up by shitty German software?
how comes mat is reviewing the e class again
If the SOS button is sending the vehicle’s location to that service, I can just call them and ask where is my car now in case it gets stolen and call the police without having to purchase and install the gps tracker???? Thanks
I suppose it shouldn't be driven like a yobbo's car...
Some people like to have fun sometimes you know
Then why does it have a dynamic mode?
What is the background music?
why is the thumbnail a mirror image
Luckily you weren't dead...that took so long your body would have decayed by the time they came
To all who say the call took too long, I wonder - really? What would change extra minute? You think they will send helicopter for you?
Whats with the volume..
i love the way he host the vlog
Were they called because you weren't wearing your glasses? 🚑
1:31 LoL 😂😂 (turn on the subtitles than you understand)
Ha by the time merc calls the help center.....u'll probably be dead......
Do they actually test their products or not lol?
the one on my bmw never connects
Whats the point of calling?? What if the passengers are unconscious how are they going to talk?
What if you're alone? On a country road without much traffic and you simply lost control and crashed and no one is around?
If no one responds to the call then they will send emergency services to the location of the crash.
Jamie B fuck off, what if there is only the driver how is he going to talk you fuck face
Jamie B That's right, the way it works is if the driver is badly hurt and doesn't respond within a minute or so they will automatically send an ambulance using the car 's GPS location
hahahaha.... Mat, are you sure you're OK ? Maybe the car knows something about you. Better do some blood test or something... :))))
Great wasting emergency services time, when this assistance could be for someone in a real accident. That's was funny? Your employer should have words.
Cmon Mercedes you can do better than that. No doubt in a real crash it won't work
MB quality, now that's a joke.
I'm no expert but I think that Mercedes can take this L
the name of the song in 1:15 pleasee
Mercedes loves to outsource such calls to India by the way
not for britain.
Oops, big embarrassment for MB. Vauxhall Onstar way better!:)
German make good car, but the sensor system is awful.
You need to consider more. There are times when lets say a driver has a heart attack or something else. In that moment, the accelerator can get pressed really hard and the car can go speeding. The system will be designed to assume that a driver would see such a crest and slow down. Thus, as the driver did not slow down, it can now assume the worst. Even though he may have gone slower afterwards, the foot of the driver who may have had a heart attack may now have moved or slipped off the accelerator. It can therefore still assume there is an issue with the driver. No one is really going to drive like that over a crest. In any case, if the situation arises where someone is driving like that (which you shouldn't) the call can easily be cancelled by the driver thus signalling the driver is okay and was just fooling around.
More rubbish from Mercedes-Benz then! Isn't this current tag line "The best or nothing"!