Presentation - How can Servqual measure the service quality

[@regratteblehammer167]

Hello Hano, currently im working on a SERVQUAL project for a hotel. Any idea if there are public excel documents for calculating the SERVQUAL results? Is the one you're using public?

[@oskarblanken1506]

For me the same, is this excel document public? And regratteble hammer, did you find another calculation sheet? If so, could you share this with me?

[@regratteblehammer167]

@@oskarblanken1506 no luck so far man... I might resort to making my own, but not yet since i still have time