MY TESLA MODEL 3 PERFORMANCE BROKE + SERVICE CENTER WARNING | WATCH BEFORE YOU BUY!
ฝัง
- เผยแพร่เมื่อ 30 มิ.ย. 2024
- In this video, I share my shocking experience with my brand-new Tesla Model 3 Performance that's already being sent for service repair! 🚗⚡️
I encountered 6 major issues that needed repair, and my visit to the Tesla Service Center was nothing short of a nightmare. 😤 If you're considering buying a Tesla or already own one, you NEED to watch this!
🔍 What you'll find in this video 🔍
0:00 Intro
0:39 1st Issue
1:31 2nd Issue
1:59 3rd Issue
2:39 4th Issue
4:24 5th Issue
6:40 6th Issue
7:34 Horrible Tesla Service Expense
11:11 What I’ve Decided To Do + Tips & Warnings
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#TeslaModel3 #TeslaPerformance #ElectricVehicleReview #TeslaReview #EV #1000MilesReview #TechReview #CarReview
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Geez man that sounds like a total nightmare. Wow, shame on Tesla for blaming customers and not properly fixing issues.
As a small retail Tesla investor, we need to have better customer service when it comes to this stuff, getting a new car needs to be a better experience than this
Yes. Especially this far into it. I bought mine in 2020 and I had 8 service center trips the first year. I still have a window rattle that was never fixed because they couldn't reproduce it. Still sad that it's still going on in 2024. No excuse Tesla.
They're a bunch of liars. Those unprofessional clowns just don't want to fix it. Just like my squeaky window on rainy days.
My front splitter and rear defuser on pick up day was already damaged from bottoming out seemingly on the transporter trucks.. still waiting to get it fixed. Love the car so much, so happy still 😊
That's really unfortunate that you've had those issues and worse that your service center seems not great! I'm lucky that the two service centers I've used around Chicago have been good at honoring warranty work. I'm bringing my 24 M3P next Friday for them to install Homelink, but also review the same inconsistency in the turn buttons and a door alignment, so we'll see if they're still on it. For your car, here's to hoping another service center treats you better, as it's an excellent vehicle and your videos are entertaining and honest
Thank you for the kind words. Please make sure to come back to let me know how your experience goes.
Homelink is worth the money, super seamless
How much is the Homelink feature?
@@natew2031should be 300 to buy it not sure if this includes installation
@@natew2031 300 in app, but the SC is quoting 50 less to install it?
Got my MP3 on 6/11 had to service it next day, 6/12 because I started hearing a rattle noise on the front dash driver seat. Sounded like static or like a lose screw in between the dashboard and ambient lighting. Thankfully the service center was able to fix it the next day. But still sucks to have to service your car within the same 24 hours of pick up. Will be on the lookout for any other issues that may arise of course now that you’ve had such a bad experience in less than 2 weeks.
Jeremiah Jones on TH-cam also had the turn signal button issue. Hoping this isn’t widespread and that it doesn’t happen to you again…
My personal anecdote, my turn signals work perfectly. Only had it a a week though.
Sorry for your experience. I have an 18 month old Model Y and my wife has a 6 month old Model Y. We've had zero problems. They've been perfect. I don't know what a Service Center is like, but the one closest to me has good reviews.
I’ve got my M3P June 1. There are uneven panel gaps for passenger doors and the left and the right sides of trunk, but I can live with these as I’m sure these are ‘within the spec’. But there is also a rattle noise coming from the dash, which disappears after some time of driving. I’m going to report it and hope I can reproduce it at the service.
Good luck. They only pretend to fix rattles & end up breaking other shit
I have both the 18” & the new performance & i have the same exact noise, i have a service appointment but i suspected that was the aeros so I couldn’t wait for the service appointment so i took the aeros off and the noise was gone. 👍
I believe the reason the noise is the metal part that goes inside the aeros isn’t clipping in all corners inside the aero shell so it makes those noises.
Do not let the fan boys bully you. There's alot of people with same issues as you
very informative video; thank you 🙏🏾
i was thinking of getting this car.
i really hope they fix all the issues with your M3P especially after this video it wouldn’t be a good look!
Bro I sad to hear your frustration but your pain,ringing bells to me,to the point I might just pass because I see alot ish with company b4 I even got car,so thx 4 vid,a brand new car I would think shouldn’t have no problem at all
I’ve had mine for about 3 weeks now. So far no issues besides a couple of small pinhole paint defect on the trunk. They gave me a few options to either repaint it, fill it in, or accept a service credit. Hopefully they’ll resolve your issues
Picked up mine on 6/5, reported 6 things that needs to be addressed including a dented trunk lid and panel gap on the rear bumper. Earliest scheduled appointment was 6/26, which was 21 days after I took the delivery. I don't cound on them to fix all these issues, but hot damn they better fix that dent.
Really appreciate this breakdown of all your issues. Thanks for walking through them I'm sure others might use this if they have the same issues
I’m with you, I’ve driven nothing but BMW and Mercedes prior to TESLA, completely different experience. Tesla must step it up with their service centers and customer service.
Thanks for the video. I’m thinking about cancelling my m3p order even though I can’t get my $250 back. And your video helps me to go ahead and cancel the order.
please do, plenty of others waiting for this car and will gladly take your spot.
@@ashegam I’m happy about that. In fact, it would be miraculous if you took my spot🤣
I was about to purchase the same car, but I am glad I watched this video. I will not be purchasing a 60k vehicle with this many issues. Tesla needs to be better and as a consumer, we should expect better.
Some Tesla service people really suck
You’re right, service center experiences can make or break a persons vehicle ownership experience. Just know that it’s just not with Tesla. I have a bmw and a Tesla. At first my service experiences at the bmw dealer were great. However, within the last two years they have changed management and now it’s horrible and I don’t know if I want another bmw because I don’t want to have to take it there for service.
Thanks for the heads up! I’ll get my m3p this Tuesday. I live in Holland so it’s from giga Shanghai. My experience with SC’s is ok. Guess I’m lucky, cause also in Holland there are a lot of people dissatisfied with Tesla SC’s. A lot of issues are ‘within specs’. Totally unacceptable. Still I like my 2019 M3 LR so I stick with Tesla for now . Good luck, hopefully you’ll enjoy your car after the issues are fixed.
I recently had a RDU replaced under warranty in my MS. I had a great experience. They gave me a loaner, and had it fixed in a day. They aired up all the tires, as one was low and even plugged it in to charge until I was able to pick it up. Also, I purchased a new LV battery for my M3 and they carried out to the car for me. It wasn’t heavy and I could have, but just great service
My C63 lease is up next May and this is the #1 car I am considering other than buying my C63. This really sucks to hear. I have heard a lot of nightmares with Tesla service, as well as people who have had 0 issues. To be honest though, a buyback is an awesome possibility. I would love to drive a car for a year and get all my money back! I've seen it done with Mercedes too and I've always been jealous, lol.
On point!
Yeah, sorry for the bad luck bro, haven't taken delivery yet, expecting it in a couple weeks but I will report back if I notice these issues, good looking out 👍
What is the beginning 3 numbers in the last 6 #’s of the vin range? Just curious to see if it’s an early one?
Just took delivery of mine last week. Last night I went through a drive thru and heard this exact same sound. Any update?
Picked up my MP3 on 6/1 and front window requires replacement. Broken seal around frame. I have been waiting for the part to come in. Still not in yet.
Im picking my M3P tomorrow, I didn't know there is a repurchase option, how does that work ?
I think he’s referring to lemon law’s which are state specific.
Under that if you are sold a vehicle which is not “fit for purpose” the manufacturer can be forced to purchase the car back from you.
Of course it’s much easier when the manufacturer themselves agrees that they’ve “sold you a lemon” and agrees to repurchase the vehicle.
If they do not agree to do this, then you have to get lawyers involved…
You have the right to decline the car. That's why it's important not to sign until you inspect. They will try to get you to sign right away. I wish I had waited. If you don't sign you can decline delivery and wait for another one.
I have had some issues with both of my Teslas. I have a 2021 Model 3 Performance and 2022 Model Y Long Range. Both have had issues with the speakers. My Model 3 had the amplifier go out within the first week of ownership. Model Y had the rear speaker on the trunk sounding
distorted on delivery. Model 3 was an easy fix. But my Y needed three service trips because they couldn’t figure out what was wrong. I told them it sounded like it was coming from the rear. First trip they replaced the amplifier, second trip they replaced the entire rear door panel speaker. Finally on the third trip they replaced the rear trunk speaker. The Y also needed to have the charge port door replaced as it wasn’t opening, mobile service was able to do that one. My Model 3 also had issues with water accumulating in the trunk. Which also needed three service trips before it was fixed.
The good thing is the service center in San Diego was always very nice, helpful, and accommodating. One tip I learned from so many trips is if you book the latest time on a Friday, you’ll pretty much be guaranteed a loaner vehicle that you can keep until Monday.
I am driving a highland LR in Asia made from shanghai and there have been no issue. I have also have not heard of any significant issues among the Tesla community here. The US made Tesla seem to have a lot of build quality issues.
It might be the California made vehicles. Maybe they have a very bad attitude. Maybe the Texas plant builds better cars and they shut down the Fremont plant.
Thank you for posting this video and spreading awareness. I have 2 Teslas and I love them both. But you are absolutely correct about the customer experience with the service centers. They have not made any significant improvements. They are a nightmare to deal with and you are guilty until proven innocent every time you take your car in for any issues.
Wow what an awful experience, no excuse for this. Hopefully this is just an issue with this one specific service center.
When I got my model 3 a few years ago it had quite a few minor issues with various rattles around the car. It was frustrating and took many trips to the service center before getting them all fixed but I was always treated well and they did fix every issue with no push back. The service technician even thanked me for the detailed recordings I took saying it helped them fix other cars as well. I really hope this is an isolated issue with this particular center and not a general decline in service quality.
Best of luck with your car, hopefully you manage to get everything fixed to your satisfaction so you can just enjoy the awesome car you bought!
Why did you take delivery woth those panel issues? You stated you know panel issues are hard to fix.
If you're able to drive the car a bit while you're filling out that sheet, then it's a good idea. Also, basically be very through, check every possible thing you can think of. That's a good tip and I know now how important it is. I'll likely buy one at some point. i would be able to charge it free at work every day so my commute would always be free all year long. That's kinda nice.
Just ordered my 4th Tesla ( well 5th technically) and have had problems out of ALL of them!! I am leasing this one and will see how that goes.
My S was in a minor collision, got fixed with new skirt, rear bumber, etc in 3 weeks. I could see a major repair taking a month or even 2, but i guess it depends on where you live and whether you take it to a Tesla authorized repair center.
That said, i ordered a windshield for a model y that showed in stock, and it literally took a month for delivery. I was kinda expecting 2 or 3 days, so that sucked.
I have a four week old 2024 M3P that had the same aero cap sounds on all four wheels. I took it into the service center and they were able to fix it. However, it seems they added a lot of lube because it's spraying out everywhere when I drive. They also scratched up my wheel center cap so a mobile tech will come out to replace it. I'm not positive but I suspect someone at the service center took my car for a joy ride as there was 18 miles added to the odometer which is beyond a standard road test. I also had a driver side rattle from the dash. However, it seems like the service center was able to fix that. The car itself is pretty good. Panel gaps are even, paint is in good condition, LED strip is aligned, car doesn't pull to the right.
Appreciate your objective view and honesty. I totally feel the same, the customer service is trash, total trash! But if everything is good and you're not so unlucky like you the cars are insane for the quality/price ratio. And software obviously
Hey man! I hate to hear you’re having this experience with your brand new Tesla! Interestingly enough, I’m having the exact same issue with that clicking/creaking noise in 22 M3P particularly at low speeds and when I turn my wheel to the left. My service center is great but I’ll be visiting them for the 3rd time this. Week. 1st time-memorial day weekend, low staff but was suggested that it was the control arm that needed replacement 2nd time- I let them know based on the previous advisor recommendation that my control arm needed replacement but they changed the upper control arm which apparently wasn’t the issue(but at least I got a new one 🤷🏽). They did leave me a message upon picking up my car letting me know that it was more than likely the lower control arm and to make another appt. All the is inconvenience of time all has been free since I’m still under 50,000miles .3rd times a charm. This was apparently a known issue as well a few years back with Model 3’s too, so hopefully it’s a simple free fix for you!
What a horrible experience, I am reconsidering getting one now. Current BMW leaser the past 10 years, super awesome service, and never ever had any issues with any of their vehicles.
I'm finally picking up my Tesla Model 3 performance tomorrow from the Burbank service center. Wish me luck 🤞
I 100% agree. Most of the service centers around me are just horrendous. For as long as I remember, Tesla always had issues with their service centers
I’m experiencing the same issue with the noise. I figured it was attributed to the sound of the plastic.
My new 24 m3p has a bubble in the roof lamination and was missing a center cap on the rear wheel. I reported it the day i picked it up with me luck July 9th at my service center!
Hey Jacob, I also switched my order from long range to performance, went with blue with black interior qualified for tax credit, took delevery 5 days ago. Yes when your standing outside the car and it drives away the wheels man a noise like yours, aluminum can with marbles in it. The only other issue is the trim light on the driver door dose not line up with the light trim on the dash. I'm taking it in today for both issues. So far my wife and I love the car! Sound system is excellent, suspension is great. I don't hear a button click for the turn signal but it hasn't stuck either. Time will tell how the long term experience will be. Keep up the great posts.
How did the performance qualify for the federal credit in a different color? Doesn't the price increase by $1-2k?
@@salmanshah9245 At the time I placed my order the model 3 performance was $2000 less than it is now and the white interior cost $1500. Now you have to buy with grey paint to qualify but can add the white interior if you like.
Also they resolved the sound from the wheels by adding felt tape to the wheel inserts, the sound is now gone. The light trim on the dash just needed to be pushed down so a clip connected...problem solved. My experience with Tesla Service in Raleigh was very good.
@@CBOtis2024 that's awesome. Thanks for letting me know.
Jacob, I had an original 2018 Model 3 (less than 10K serial number) and fortunately had very few issues (but I tend to overlook things that would drive others crazy). I just recieved my new performance model 3, and I will have to accept that this is the first year they are producing it. Quality issues are very typical with every car manufacturer in the first year. That being said, the problem seems to be the service people NOT believing the complaints. That is what I find unacceptable. Good luck in resolving these issues. I know you just want to enjoy your new car.
Sheesh my 2022 model 3 long range gave me no issues…. Just got my 2024 ultra red performance Thursday so far so good… hope she’s just as reliable
I hear the aero cap noise as well but only at super low speed. It seems to have gone way down too so maybe a break in for the metal clips.
Take the wheel covers off and if the sound doesn't go away, the axles need lubricated.
My barely 2 weeks old M3P has the same sound around the wheels like yours, it happens when I go under 5 mph...
In Australia waiting to take delivery 21-30th June. After the many complaints iv seen, come delivery day theres no way ill be driving home if it doesn't pass my inspection. They can fix it first. Lucky im making final payment on Delivery day ;) I hope you start to love your M3P again brother. I still believe they are a really nice car but feel its a lottery game still..
Thank you for your honesty, way too many TH-cam’ers sugar coating everything.
On this channel I’d always be honest. I think that’s why ppl sub 🤷🏾♂️ lol
I just bought my 1st EV/Tesla in Feb. A used 2021 M3 LR from my local Tesla dealership. 2 weeks in, the drivers side wiper stopped working in the middle of a rain storm. Had to pull over and wait for the rain to stop before I could drive again. Scheduled an home appointment that was 2 weeks out. The tech came and said he couldn’t get the wiper off because it was screwed on with a drill when it should’ve been done by hand which is why it didn’t work. The wiper was screwed on too tight and he didn’t have the tool so I went to a service center that same day and they fixed it in less than 20 minutes…2 weeks later it stopped working again. I drove it back to the same center with no appointment really frustrated and they saw me right away. Turns out the washer for the wiper was completely worn out and should’ve been replaced when they “fixed” it the 1st time. Fast forward to last week…The wiper on the passenger side stopped working. Took it to the same service center and they again saw me right away. This time they had to replace entire windshield wiper mechanism. So far so good but I will say to have a used car, if the ONLY problems I’m having is wiper issues that I don’t have to pay for to get fixed, it’s a pretty good deal for the car of my dreams and the service center team I go to has been top notch and professional
I was looking at purchasing a Model 3 Performance and your video has really put me off in buying one 😞
So sorry man. I love my tesla but man service is so bad. Good luck ❤
had similar sound on my 18", particularly if you take the hub caps off
The rattling noise could be the metal hooks keeping the aero covers in place from inside the wheel. Maybe one is not completely in place?
I live in Ireland and the service centers are atrocious compared to other dealers! You are 100% correct for calling them out. If you are lucky and experience no problems it is a great car for the price but it can be a total lottery unfortunately 😢
It's most definitely a lottery with Tesla. I guess better luck next time for us.
Tesla service centers have been amazing for me. Can’t draw conclusions over a handful of other ppls experiences or from one service center
This is why I went with BMW. Better build quality and amazing customer service. Sorry to hear about your experience brother.
I don’t know what the US factories are doing with these cars, but we get the Chinese built models here in Australia and both my model y and 3 are near flawless…
That’s because the regulations are a lot stricter. In the US Tesla has been able to navigate around that.
The ones built in Austin have little to no issues.
For that “front undertray” aka skid plate, for $245 you’re better off getting an aftermarket aluminum skid plate as it protects the underside of your car better. Those stock tesla plates are made of soft resin and easily breaks. Just a heads up.
New aero cover may be causing the sound. Remove them and check that fix the isseue or not
Yeah I know it has to do with the Aero Covers (I mentioned this in the video). It's still unacceptable however to put Aero Covers on a car that doesn't function well. Otherwise whats the point?
@@JacobGagoOfficial Put something inside the cover clips to stop the vibration. Make the clips tighter on the wheel. You can fix this yourself.
@@sun-manyou’re not understanding the main issue here. Many of these problems shouldn’t be happening in the first place. Even though Tesla’s QC has improved, it is still absolutely horrific.
@@Deizel187 Happens to all new versions, all brands of car
Service Center is full of unprofessional techs who have no pride in their work. Fix one thing & break 2 things. Some will even scratch up your car & think you won't notice, then won't fix it when you bring it back.
I hope they will fix it all. Doesn't help the experience. Here (Netherlands) I have mostly good experiences.
This is exactly the reason why I wish you could actually test drive the damn car before taking delivery of it. Once you accept the car, it’s your problem . Sucks
You have 100 mile after you take it.
@@dennisknehans3206 You sure about that
I made it 30 seconds down the road after picking mine up before I got a service warning . It was my ac . They got it fixed in 2 days
I am supposed to be picking mine up next week. Currently have 2 Teslas. Also came from BMW.
The sound isn’t Normal but something that is normal is the brakes being noisy at first.
Thank you for pointing out these issues and the poor service Tesla provides to its customers. Please try to put pressure on them otherwise they will not improve. My sister let them try to fix a problem on a new model Y after the third attempt the problem was still there and she gave the car back to Tesla after one week of ownership. Unfortunately, a lawyer had to fight Tesla to get the money back and it took him almost six months to get the money back.
Man this is super unfortunate 😔. We were on this journey with you with the exciting anticipation and anxiety of your delivery and to hear this is super depressing. Sorry, your M3P isn’t as expected. So disappointing bro. I would probably want a replacement or buyback also tbh. Good luck man. Hopefully they can resolve everything or just buy back the damn thing. Fricken Tesla quality control needs to do better!!!!POS
Next week I'm going to the service center for the 5th time within 5 months. Creaks and cracks. Got a new driver's seat which now creaks as well (after 2 weeks), vibration in steering wheel, creaky arm rest. Despite the nice ride, I think the 2024 model is worse then the 2020.
Little issues like this are not unusual on very early production cars from any manufacturer. Annoying for sure, but reality. On the other hand, I picked up a Model Y Dual Motor from Austin a few months ago, and it is perfect, paint, fit, and operation. Luck of the draw, but you should have been treated better at the service center, for sure, to make it all right on a new production car.
I actually was going to buy the performance 3 but the customer service center steered me the wrong way
I had a similar experience when I bought my Tesla in 2021. Multiple service center visits for a new car. Not going to buy it again.
Pushback from your viewers? No, thanks for your honest and balanced review...
You guys have been awesome. Was referring to those small weirdo critics 😂😂😂. Thanks for the feedback too.
Picked up my 24 M3P on the 31st of last month, and I have 1 noticable panel gap that I’m not even gonna try and have them fix because ik they’ll say it’s “within spec” so I haven’t reported that, I do have a problem with the Vents when I move them quickly it makes a noise I think the vents are rubbing against something, and last issue is the passenger side window switch is leaned to the left, both things I have a service appointment with and hopefully they’ll be able to fix it and not blame me or try and make me pay for it it should all be under warranty 🤞 still love the car though all that stuff is stuff I can live with
Yikes, can't imagine spending $50k on a car to have all these issues... Tesla service is disappointing. My Model 3's steering wheel isn't completely straight when driving straight and they basically said they can't fix it
I'm thinking Tesla is hiring dropouts from legacy stealerships in some locations (MHO and assumption)
Too bad, because I'm on my third generation of Tesla and really hope Tesla service will always improve over time
I'm going ahead with my M3P and MYP deliveries, because I had good service center experience for the last two generation vehicles
That clicking sound is from the wheel "caps". Take off the big cap pieces and the sound will be gone.
I took delivery of the same spec. There was obvious touch up paint on a side skirt! Looked really obvious. This is really unacceptable. I love the car but damn.
You said it perfectly. I love the car but damn
Mine has the clicking creaking noise from the aero inserts as well.
You're not alone. I had a model 3 performance from Feb 2023. I had a million issues with it but the major one was steering wheel vibrations. I had screaming matches with the service centres. Eventually I lawyered up and Tesla settled out of court for a buyback under the lemon law. I swore to God that I will never buy a tesla again, until I saw the new Performance lol. Now I'm scared shit like this happening again if I were to buy it. Thanks for your videos. I'm happy to provide more documentation and information about my year from hell with a M3P
I don't know how these Tesla fanboys can criticize you for saying that about Tesla. Ridiculous. They deliver crap cars. As a 2020 Model 3 owner who spent my first year practically living at the service center (and never got all my issues fixed to this day), they are absolutely not behaving like a luxury car company.
For my car, upon delivery, I had 2 misaligned front windows that rattle, a misaligned trunk (still present), loose rocker panel, loose C panels that made noise upon acceleration, chipped charging port, and front wheel well rattle.
Why accept the car? I didn't discover any of these until I left the center. Otherwise I would have rejected delivery. The biggest issue is that the rattles were not consistent with every drive, so they didn't present themselves right away. What's worse is it was during the start of the pandemic with the lockdowns.
Quality control is awful, and how crazy that it's STILL bad in 2024.
Yes, overall I know they are better, but not good enough. Not for a $60K car. And I'm a stockholder by the way. I'm not afraid to admit their issues.
Sometimes it’s the service center. Sometimes one can just get a bad car too..
I got my model three performance like eight days ago. I have one green light down my camera, but it doesn’t show up all the time. I’m gonna ask him about it and I have one scratch on the paint, but it wasn’t me it wasn’t anybody else it came from the place that
Good luck trying to get them to purchase it back. It doesn’t work that easy.
Try another service center. Service center in Upland, CA has been great. Prob a little to far for you to drive tho.
I’ll drive 1k miles if the people are right
All service departments suck regardless of brand as far as I am concerned because none of them seem to be able to keep good techs or even hire good techs to start with. I ordered my M3P three days after launch and the delivery keeps getting pushed back and it's currently Aug 9 to Sept 9 which is ridiculous considering how early I ordered. A few more videos like this and I'll get a 5N instead.
Bro, sounds like a lemon performance 😮 I’m sorry bro
I canceled my order due to fear of first gen defects and depreciation losses.
I ended up with a 22 M3LR and no issues so far (actually a big panel gap they’re coming out to look at tomorrow)
Smart. The 22 and 23 cars seem to be doing much better.
@@quickpstuts412 thanks, yup I think so too
Wow this is scary I guess they don't have quality control final check,,, I better get the byd performance then 😮
4th issue are the performance plastic wheel inserts
Thank you for making this video. -_- I hope people avoid this service center
It's like a Russian roulette with these cars. And if you get a broken one, have fun getting it repaired! What a nightmare.
Damm! Im picking up mine this Sunday at the same center pray for me yall!
The M3P is going to be my first Tesla, and this is my first new car in over a decade (lived in nyc)
If this experience happens to me and Tesla blames me for anything. It will be my first and last Tesla.
This sucks BIG time. Why didn’t u just lease as planned b4 switching to purchase?, I might just lease instead this is crazy with this price tag.
Hurd a squeak in the back of my car model 3 standard range 2019 and check the bill today on app 3.5 k on parts replacement and still updating price in the app
The rim sound is probably something in the rim. I had a nut come off the stem once and did the same.