Hello Jean, Yes, our Technical department will be able to help troubleshoot with your latch. Would you be able to give us a call at (800) 716-0888, option 3. Regards, D&D Technologies
Hello Chris, Would you be able to confirm if you're referencing the polymer rod connecting the latch body to EAK (push button), or the metal striker rod? If it's the former, you can definitely cut the rod shorter, if it's the latter then we do not recommend cutting this metal piece. If you need any additional assistance, you may contact our Technical Support department at (800) 716-0888, option 3. Regards, D&D Technologies
@@DDTechnologies All good. It was the metal striker rod i was referring to. I have kindly been supplied with a shorter compatible striker rod. Thanks anyway
Yes, we can definitely help assist with providing keys for your unit. If you could email our info@ddtechusa.com email address with your product name (LokkLatch Deluxe), as well as mailing address, we will be able to send 2 courtesy keys for your latch. Regards, D&D Technologies
My lock is not working is there a video on how to fix the locking mechanism?
Hello Jean,
Yes, our Technical department will be able to help troubleshoot with your latch.
Would you be able to give us a call at (800) 716-0888, option 3.
Regards,
D&D Technologies
Common problem with these. Never had a problem with a viper latch.
How much price
Can the latch bold be cut shorter??
Hello Chris,
Would you be able to confirm if you're referencing the polymer rod connecting the latch body to EAK (push button), or the metal striker rod? If it's the former, you can definitely cut the rod shorter, if it's the latter then we do not recommend cutting this metal piece.
If you need any additional assistance, you may contact our Technical Support department at (800) 716-0888, option 3.
Regards,
D&D Technologies
@@DDTechnologies All good. It was the metal striker rod i was referring to. I have kindly been supplied with a shorter compatible striker rod. Thanks anyway
How can I get extra keys?
Yes, we can definitely help assist with providing keys for your unit.
If you could email our info@ddtechusa.com email address with your product name (LokkLatch Deluxe), as well as mailing address, we will be able to send 2 courtesy keys for your latch.
Regards,
D&D Technologies
These are cheap Chinese garbage that have made our gate project a mess. Don't use this version.