I've got the Link Micro LTE and the printed instructions recommend that I do a long format of the microsd card at Fat32, not a quick format as in the video.
i have had my camera in the field for 3 straight months and have gotten great pics. with date and time. the battery is still doing great both solar and internal. my camera is 100 miles away from home on a friends farm. great investment for deer hunters.
@@strixoutdoors really struggling with this unit!! Got an micro link lte and will not send photos to my phone . I've downloaded the correct settings as others have on similar videos . Formatted sd card and installed the latest firmware. It saves photos to the card but doesn't send me anything . Very frustrating. PLEASE HELP !
@@jamesbentall3984 , i understand your frustration. It may not be anything that you're doing wrong at this point. I'm assuming you are in a place that gets good cell signal for the LTE? They make 2 different cell network cameras (Verizon only and LTE/ATT). If you have the Verizon one make sure you have a verizon signal. What does you app say your cell signal is? If it's below 25% it probably won't transmit. Are the batteries in good shape? Does your data plan for that camera still have room for more pictures? What is the transmission frequency you have selected for the camera? If you have it set to 1x/day it will take a while before the camera will try to transmit next although turning the camera off/on will make it communicate to the network. What does the app say was the last time the camera communicated to the network? Test the camera and make sure it's transmitting pictures somewhere with a good cell signal (maybe at home). Next thing to check is the SIM card. I would remove it make sure it's oriented correctly and re-install. Power cycle the camera and try again. If none of those things work you probably need to return the camera and get another one.
@@strixoutdoors thanks for getting back to me . When spending £200 ( I live in England ) , you certainly expect it to work . As regards to your questions . How do I know if its lte or version as nothing that mentions it on the box . Battery life is 100%. Using energizer max lithium AA batteries. Signal states that it is at 100% and the communication between the app and the camera is quick and was within a few minutes of turning the unit on . It definitely must be a signal thing as using a 32gb San disk rated 10 . But when turn is on the light goes green and then goes red even with my phone right next to it . Very frustrating. How are your means of power cycling the camera ? So if I have a verizon does that only work in the US and the LTE nationally everywhere else ?
@@jamesbentall3984 , by power cycle I mean turning off and on. You may want to check with Spypoint to verify but I don't think the camera you have works in the UK. I know Spypoint has a Canada version and 2 USA versions (LTE/ATT and Verizon). That may very well be the problem. The best way to contact Spypoint is via their website support Chat. Don't waste your time trying to get them on the phone or by email.
I hope I can figure this out. Problem is husband bought it, got an SD card and batteries and set it up at the location he wanted it. So far he can’t get anything from it but letters and numbers. So he is going to get it and I will try following your instructions to see if I can set it up for him. I am not to familiar with working with SD cards as my regular camera just automatically formats a new one when I put it in the camera. I hope I can do it because he is highly aggravated with it at this point.
It can be frustrating. Please double check that the SD card is a Class 10 card and is between 2GB and 32GB in size. Follow the steps carefully for formatting and installing the firmware update from the Spypoint website. turn it on at home and check that it's all working before you set it back out if you can.
Was updating my firmware per SpyPoint because it started taking black night photos and blue/green day photos that were horrible. Your video started playing shortly after their instructions in the background. Good advice. I'm buying/preordering their new cellular adapter that works with any camera now!
Man, listen to this dude...after you format the SD card, load the latest firmware!!! Very important!!! I spent a week and six hours of my life on hold...if I would have just updated the firmware both camera would have worked.
Thank you! Best way I've found to communicate with Spypoint is via the Chat on their website. You may still have to wait but it's almost impossible to get them on the phone.
I did NOT know that there was a firmware update that you HAVE to do manually. I checked my cameras (2) before I left my house. Both worked fine. I drove 5 HOURS to check stand, put out corn, and put up my cameras. They both sent a photo of us pouring corn. I am good to go, so I think ............ I get home and 24 hours later neither camera has sent another photo, I look at neither camera has contacted the server since yesterday when we put them up. I contacted spypoint via the chat. He was giving me the it isn't working due to firmware, and I needed to do it at home. I explained that I tested it at home, and in the woods, and it worked find. So what happened. He really didn't have an answer, but said that they will push the update from their end. They do have the ability to update remotely, yet are NOT doing it. WHY?????????
Sorry you're going through that. Not sure what I need to do to get TH-cam to push this video out so more people can see it BEFORE they set their cameras out. Please give it a thumbs up and hopefully that will help. Are the cameras able to get pretty good cell signal in the areas you deployed them to? Yes, Spypoint can do firmware pushes. I'm not sure the exact reasons that they don't do that as a default but I can rationalize that doing so would be a logistical nightmare and would probably cause more issues than it would resolve. Most of the time, the cameras still function without the newest firmware update but that really depends on what the actual changes are on their side. It's a much more controlled process when you do it manually at home. Hopefully they'll get it sorted for you. Cell signal strength can cause a lot of headaches also with your cameras so I hope you have ok signal. If not, you may have to get creative on camera placement or try one of their antenna extensions. My cameras typically run between 25-50% cell signal strength and I don't usually have an issue but if the signal drops down you may not get any pictures until it's able to communicate again. Remember also that the camera won't try to communicate with the Spypoint network unless you restart it OR it reaches the time that you specified for it to transmit photos. I think Spypoint has a way to ping the camera and make it communicate back to the network though. If you set it to transmit 1x day, then you won't likely see any updates on status until after that next scheduled transmission. Depending on some of those settings, you'll have to be patient with the firmware update. It may not be a quick process for it to download and then install. They did the push for one of my cameras and it was a few days before I saw the firmware number updated in the camera status.
@@strixoutdoors A cellular game camera should have auto-updates to the firmware. Or at the VERY least I should have gotten a message at home when I tested it saying that it needed an update. It worked perfect at home, uploaded a pic. The first pics of us in the woods went through fine. I had my laptop and could have updated it then had I received some sort of message. Why would anyone check firmware unless you KNOW it is out of date? They have our email addresses & phone numbers. They have electronic communication with the cameras. They can't send out an email/text?
Man! That's awesome. I didn't have that luck with mine last year. The Energizer lithiums only lasted me about 1.5 months in it so I took it back. I'm very optimistic about the Link-Micro-S though.
I have the Micro-LTE. I haven't had a connection with the camera in 5 days. It is out in the field over 100 miles away, is there a way to reset it from the app or the website, or do I need to hit the on/off button?
I'm not aware of a way for you to do it remotely. You can try reaching customer service (via the Chat function.. don't bother calling them) and have them try to do it. It could be the battery, it could be cell signal dropping for various reasons.
Yes, you can have multiple cameras on your same account and through your app. I'm not aware of a limit for that but not 100% sure. I'm currently operating 5 on my account. The cell plan needed is for each camera individually. It's through Spypoint directly regardless of which LTE or Verizon camera you purchased. Spypoint has various plan options ranging from FREE to $15/mnth (per device).
I have a spypoint link micro and somehow my fresnel lens has been scratched up where it won't take the pictures I've ordered a new one is there a link where there's instructions or Emmanuel on exactly how to replace the lens in the camera? would feel better if I had instructions.. please and thank you
The camera data plan is independent of whatever you use for your cell. If you get good signal with ATT in the place you intend to put the camera then get the Spypoint with LTE service. This is the general one. If the target spot for your camera gets better reception on Verizon then you can get the Spypoint Verizon specific device. You will have a data plan specifically for your camera through Spypoint.
@@noisyboy4985 , it depends and yes. They offer multiple plans ranging from Free to $15/mnth. The $15/mnth is a month by month plan for unlimited pictures. This is what I currently use and I cancel it once hunting season is over and mostly revert back to the Free plan during the off season. You can buy a whole year of data and you effectively get the plan for less than you would if you were doing month by month.
@@strixoutdoors okay and you don’t need to become a insider to get the month by month right? I only put mine out August through November so I would just prefer to do the monthly for 15$.I’m just trying to get everything figured out before I spend the money on a camera and don’t have everything figured out.
@@noisyboy4985 , you're doing the right thing making sure you understand everything. No, you don't need to pay for the Insider Club to get the $15/mnth plan. When you go to activate your camera use my email (that I will need to send you via FB or Instagram if you send me a message). That will get you $15 in Spy dollars (assuming you're buying something other than Cell Link. It's only $5 for the Cell Link). Upon activation of your camera you will automatically get a month of Free unlimited data (or 7 days for the Cell Link). When that runs out, you'll need to contact Spypoint via their web chat (don't bother trying to call them or email them) and ask them to apply your Spy Dollars towards a data plan. After that, you can setup your account to charge a credit/debit card for additional months of data. You'll need to make sure you remove the auto-renewal before you want to stop paying monthly.
Thinking about getting the SpyPoint Link W, does this still apply to that camera? Have you used the spy point antennas they sell for helping get signal?
I have not used the extended antennas. A friend of mine found a non-spypoint brand extended antenna that he's using and I think it's working ok for him. Not sure where he found it. Yes, the same would apply to Link W regarding the firmware updates and the referral program. Just FYI, not everyone has great experience with these cameras. Mine are working fine for the most part (they do have issues from time/time). I recommend buying one of these from somewhere that has a good return policy just in case.
Correct. The Link S has an internal rechargeable battery pack. I have 2. The oldest is 3yrs old now. Still running. The solar panel outer finish is faded and starting to peel but otherwise it's still working just fine.
My son has a spypoint micro lite camera. When I try to format the sd card it tells me windows cannot format it. I even unchecked the quick format and thought it worked but pictures are still there. It is a Transcend 8GB 4 micro sd HC. Does he have to delete pictures off of phone first ? All I want to do is format this card. Thank you for your help
Hi Sherry. I'm not exactly sure what's going on with that SD card. You do not need to delete the pictures before formatting (that I'm aware of). You may check the little slide button on the left side of the SD card adaptor. If it's in the "lock" position I don't think it will let you format it. Not sure why else it wouldn't allow you to format. 8GB is a bit small also (IMO). You may try one of these: amzn.to/2BDTg7K . They had been on sale but still not too bad.
@@strixoutdoors I realize you don't have to delete pictures before formatting but when it would not format, then I tried to delete them. There was 16 folders with pictures. Thank you for your help. I will my son the Amazon site you have me. Thanks again
Bought a spypoint after being frustrated with Snyper cameras. Set the spypoint up at cabin, the camera took several pictures, all good ready to take to the woods... NO....T Camera has sent one picture showed good signal strength and battery. Cannot wait to snatch it off the tree and return it.
Hey my SD card will not record but the SD card with it will...what do I need to do? I have this camera, but non cellular version. Also, what delay do you use on the camera? Instant?
Hey, not sure I follow exactly but be sure to use an SD card between 2-32GB and be sure it is a Class 10. Format the card before using it in your camera and I highly recommend doing a firmware update to your camera before putting it out. You will need to update firmware on your cameras from time to time and spypoint has released multiple updates this year alone. I usually set my cameras to a 10 sec or 1min delay but most of mine are on feeders. If you're setting them up on a trail or somewhere the target animal will just be passing by I would try instant. The 1 problem with instant (even in that scenario) is that if wind/grass moving starts triggering your camera you'll get thousands of pictures of grass and it will run your batteries down really quickly.
I was having problems trying to active my camera using Spypoint scanning software until i figured out a idea to Installed a QR and Barcode reader app from google play store on my #1 cell phone and scanned the barcode inside the battery case which gave me a bigger picture of the bar code and show all the bar code numbers that belong to the Spotpoint camera then installed on my #2 cell phone the mobile app for Spypoint . Spypoint program has scan program and then scan the bigger picture of the barcode that was on my #1 cellphone and the Spypoint scan hesitated but it locked on the bar code and image of green circle appeared , then put check mark in the center the circle and activated my camera to my #2 cell phone.
OH wow... that's a good workaround although a bit complicated. I was able to get the barcode reader in the previous version of the app to work. It did not previously have the QR reader. The new cameras have a QR only. They just updated the mobile app. I haven't checked if the new app has a better bar code/QR code reader or not.
@@strixoutdoors , the camera had only a QR code and code number, I downloaded three different Spypoint programs and the Spypoint program would not take the bar code number when trying to manually type it in , the next button would not light up and also try to different cellphones scan the QR code inside the camera and Spypoint QR code scan would not activate the camera. So just trying a differant QR code reader from the play store made the QR image bigger and Spypoint scan could pick up the image and activated the camera. It was a challenge but it worked, now its time to relax and enjoy pictures coming to my phone.
So my link micro was working fine at first but after I moved it I very rarely get an pics on it. Its on an active deer trail. I've walked by it multiple times and I will only get 1 pic if any sent to me. I never updated the software, could that be the problem?
How's the cell signal strength in the new spot? The app will give you a number (%) of cell strength. That could be the problem. Otherwise, I would definitely update the firmware. Of course, you'll want to check that it still has batteries and you can also check the micro SD manually to see how many pictures it has actually captured vs what it's been sending.
@@strixoutdoors It has 100 percent signal and 70 battery. I checked the SD with my laptop and there was none on there that didn't send. I will for sure update the firmware
@@xxlazyassassinx7950, So you're saying that it sent all of the pictures that it took? Double check your trigger delay settings and the trigger sensitivity. Consider how far the camera is away from the trail that you're targeting also.
I have never had luck with spypoint I have 2 solar and 2 micros and I get 3 pic and they crash call spypoint and email them and still never got it fixed I'm out a lot of money in them as well as time to and from lease 3 hrs away new sd cards as well as new battery's like they said to do every time
Sorry for the late response, been busy all weekend. Send me a message on Instagram or Facebook (StrixOutdoors) and I'll send you the referral email. You can use it for both. If you already activated the camera you can also reach out to support and ask them to honor the referral email.
is it true that the SD can only be up to 32 GB, mine is 128 GB? What size is your SD card? my SD card that I bought will not record or take videos but the SD card that came with it will...what do I need to do?
Which camera are you using? Yes, as far as I know, the largest SD card you can use in these cameras is 32GB. I think the problem is that SD cards bigger than 32GB have a completely different format structure and I don't think the camera software/firmware is setup to utilize those other formats. Also check that it is a Class 10. If it's slower than that, I think you'll have problems also. The good thing is that 32GB Class 10 SD cards are pretty cheap now so just get yourself a few. Be sure to follow the steps outlined in the video for formatting and performing firmware updates. I've been running 32GB SD cards in my cameras for years and I've never filled one up yet... however, I was only taking pictures and not video. Even then, the video quality isn't HD, UHD or 4K or anything so I think you'll be fine.
I just had to send a link dark back because it wouldn’t turn back on! I tried everything from new as card slow format everything so sent it back and getting another camera
The full resolution images are stored on the SD card (12MP for the Link-S and 10MP for the Micro). They both do multishot pictures (Link-S 3/trigger, Micro - 2/trigger). The Link-S can take video or photo. I believe the Micro is only Photo. The LEDs are Red.
No issues with any of them yet. We just had a series of big rain storms and I checked my Spypoint Link-S and Solar and I didn't find any water. I've had those for a while so I'm not sure if they might have changed something with the o-ring since then.
This was great for a new camera. My cameras are already in the field and I need to update the firmware. I assume you have to replace the old SD Card with a new one with the new firmware. What happens to the pictures from the old SD card? Do I copy them over to the new card?
Gerry, yes - the purpose of the video was to encourage folks to do these updates before setting up their cameras BUT, not all is lost. It seems that Spypoint can actually push the firmware updates to your camera remotely. You'll have to contact Spypoint customer service to do that and provide the camera SIM number and other information. It's a bit risky in my opinion because the firmware update done this way is subject to the cell signal strength that your camera has but I was able to do it successfully to one of my cameras. It did not appear that it affected the pictures on my SD card. If you use a new SD card with the firmware files and perform the update that way just download the pictures on the old SD to your PC and keep them there. Unless you are paying for a scouting package, Spypoint isn't keeping old pictures on the cloud anyway and even with the Scouting packages, those pictures only stay on the cloud for a certain amount of time.
@@strixoutdoors I've had my cameras for well over a year so the firmware was updated after I installed them. I have excellent signals to all my cameras since the cell tower is actually in sight of all 3. Trying to get through to customer service right now is a disaster. I tried emailing but the mailbox is full. I will just replace the SD cards with ones containing the new firmware and copy the older ones to my computer as you suggested. Thanks for your help.
@@gerrygagnier5947, makes sense Gerry. I had a camera in a similar situation. My thoughts though: if the camera is still working fine then doing the firmware update may not be critical. However, if you feel like it's not functioning properly then I would try to get Spypoint to do the update. The best way I've found to contact them is through the Spypoint website Chat function. By far, the best way to get through and they were able to push the update. Since you have a strong signal then low risk of doing the update this way. Good luck with the updates and for this hunting season.
@@strixoutdoors I have been unable to get through to Spypoint in any capacity. Phone, email or chat. I checked out their video on deactivating the camera and reactivating it through the app. All went well but now there is no connection from the camera to the network so something failed in the reactivation process. I guess at this point I will need to pull the cameras and work on them from home. This has not been a pleasant experience. I hate to say it but, although I love the concept and it worked well before the app and firmware changes, I would have a hard time recommending these cameras to anyone. Thanks for your help.
I think what you are referring to is the Referral code. You can use that code (my email) every time you purchase and activate any of the Spypoint cameras. I can't send you the email here on TH-cam. Please DM me on Facebook or Instagram and I'll send you the email address you can use for the referral.
No, I don't believe you can. A friend of mine tried and it only works with one at a time. I believe that you can, however, log into the spypoint website portal from different computers (same log-in info) at a time.
I am writing from Turkey spypoint link evo friends on the SIM card of my camera does not connect with the active application spyppoint What should I do
I'm pretty sure it works in Canada (Spypoint is based in Canada). It's comes with a SIM card already and you don't need to buy an LTE plan. You will need to determine if you get cell coverage with AT&T or Verizon in the specific area that you intend to use the camera in. The camera requires at least 2 bars signal to communicate. The data plans (which you purchase through Spypoint) vary from FREE - $15/month depending on the number of pictures you want to be able to receive. Here is a link: www.spypoint.com/download/SPYPOINT_Catalog.pdf. There are addtional "packages" that you can purchase if you want to store those pictures on the Spypoint cloud and be able to access them over a long period of time. Typically, I can only access about a week worth of pictures through the app on my phone. I check the pictures most days and just save the ones that I'm interested it onto my phone. All of the pictures are kept on the SD card in the camera so you can access all of them when you eventually pull the SD card.
@@strixoutdoors I talked to them today because I have been having issues with the signal. Asked them about the update for the link micro, but apparently the link micro lte has different firmware and there is no update at this time. Still can't figure out why I have no signal in the middle of town though.
I followed your instructions, downloaded the software to my mac iBookpro, opened the download, extracted files, copied to the formatted 32 gb disc and tried to open, but got this message: “MacOS_PrepareSDCard.command” cannot be opened because it is from an unidentified developer. Thoughts? What did I miss?
@@georgedriver2158, sorry buddy but I can't offer much help. I'm not a mac user and not sure why you're getting that error. Best advice I can give is to reach out to Spypoint customer service. They have actually been pretty responsive via Chat recently.
@@CB-jv5xi HI CB, I can't send my email through TH-cam (I believe it will block it). Send me a message via Instagram or Facebook and I'll send you the referral email.
They have a free data plan that allows you 100 pictures per month but outside of that, Yes, there are monthly (or yearly) data plans to receive the pictures to your phone.
@@strixoutdoors spypoint link micro...always around 40% where I am located. Never had issue before..gonna go to site Sunday..so hopefully some idea..batt was good last communication on march 23
@@kevinfinlayson3617, Ok. keep us posted. One of my Link-S cameras is doing the same thing with the date/time info also. I need to bring it home and mess with it.
sorry to hear that. If it can't find a signal that could mean you don't have signal in that area (or maybe it's from the wrong carrier depending if you got the LTE or the Verizon version). I believe these still only work in Canada or US (just in case you're not in one of those area). Check that the SIM card is installed correctly. Finally, it could be something wrong with the unit itself.
@@strixoutdoors sorry i missed this comment way back no i was not able to get it working i ended up going with a different brand i even tried to send it in to them and had no luck.
Brand new from Cabela’s...didn’t work.. here is customer service....your buying a major headache. Thank you for choosing Spypoint and hope all is well. Sorry for the inconvenience. We are happy to assist you. We checked and found out that the camera has missed many major updates. It is a must that we update the firmware. Please see instructions below and have fresh batteries. In order to update the firmware, you will first need to format the micro-SD card, then, follow the below instructions for the update. 1) How to format an sd card: Windows PC: Here is a video that will help you: th-cam.com/video/26jf1f7CmNE/w-d-xo.html Insert the card in the computer Access the Files Explorer (shortcut = press Windows Key+E on your keyboard at the same time) Find ‘’This PC’’ or ‘’My Computer’’ Find your SD card and use the Right Mouse Button on it. Select ‘’Format’’ Make sure the setting for ‘’File System’’ is set to : ‘’FAT32’’ or ‘’FAT32 (default)’’ Choose one of the following options : Quick Format: is enabled by default and only takes a few seconds. Full Format : disable the Quick Format for a more secure and thorough procedure (recommended) Click ‘’Start’’ when ready to format. MAC computer: Here is a video that will help you: th-cam.com/video/A6SJUGtLL4U/w-d-xo.html Insert the SD card in the computer Access the ‘’Disk Utility’’ --- You can find it using the ‘’search tool’’ at the top of your screen OR using the FINDER application. Find your SD card and select it. Click on ‘’Erase’’ Make sure the setting for ‘’Format’’ is set to : MS-DOS(FAT) Click on Security Options and choose one of the following: Fastest : is enabled by default and only takes a few seconds Most Secure : this is a more secure and thorough procedure (recommended) Click on ‘’Erase’’ at the bottom right corner when ready to format. 2) Updating the firmware version of your camera - Windows and MAC Download the update file from our website : www.spypoint.com/en/support/cellular-trail-camera/product-link-micro.html Open the downloaded .zip file by double-clicking on it. Extract the 5 files from the .zip file. Copy the 5 extracted files onto the Micro SD card. Eject the Micro SD card from the computer. Make sure the camera is turned OFF. Insert the Micro SD card into the camera. Power ON the camera. The camera will run the firmware update by itself for around 90 seconds. («Status» light flashes orange). Then, it will turn off for a second. The camera firmware will be up to date. The camera will then restart by itself and it will go through the connection process. («Status» light flashes green). To confirm the update was successful: Upon the next sync of the camera, access the “Status” tab in the SPYPOINT LINK app. Under “General Information”, the version number will appear, for example: V1.11.06 Feel free to contact us should you have any further questions.
@@strixoutdoors that makes sense! So I unboxed my Link Micro and set everything up (I did not go through the firmware update as I didnt see your vid til after). I put new store brand alkaline batteries in and a micro sd (not a 10 series however). No lights came on when powered on. I have since ordered energizer platinum lithiums and a 10 series micro sd in hopes somehow that was the issue. Thoughts? I habe also moved the battery connection points out a little as it did seem a little loose (another person's suggestion)
Eric, a couple thoughts about what your describing. Are you looking at the status light? (That’s the one right next to on/off switch inside the battery compartment). Did you double check that you got the AA battery orientation correct for all batteries? Double check that you inserted the battery cartridge the right way into the camera. The status light will only turn on when you power the camera on and it’s searching for cell signal. After that, I believe it will turn off. I don’t think the slower micro SD would cause the camera to stay off but it is best that you get the correct speed SD. It should turn on with regular alkaline (as long as they are good). I would definitely use the lithium’s when you set it out in the field though. Were you able to connect to the camera using the Spypoint app on your phone? Try turning it on (even if you don’t see the light) and leave it one somewhere in your home where it might take some pictures of you walking by. Try to trigger it multiple times and check the SD card on your computer to see if it’s taking pictures. Let me know if any of those things work.
Update: got the energizer platinum lithiums in it and didnthe firmware update...fired right up!! Question...I have her set up to send twice a day currently...what are you finding is a good setting for that to get maybe 3-4 months of battery life?
Eric, Thanks for the update! Maybe the alkalines were a little under powered? A little strange but I'm glad you're up and running. I don't think you'll get 3-4 months from the batteries on the Micro, just my guess but depends on a lot of factors. Mine lasted a little over a month but I was using Eneloop rechargeable batteries, camera was taking ~100 pictures/day and transmitting 2x daily. The Eneloops are very, very good rechargeables but not quite the longevity of the platinum lithiums. It will depend on how many pictures it's taking a day and how many times it transmits. The good thing is that you can check on the battery charge % through the app so you might just see how much it draws down in the first week or so and get a better idea. In general, adjust your picture delay settings so you're not getting too many pictures and reduce the transmit frequency to minimal number that gives you the info you need. Also check the Night Mode setting put on "Optimal mode". Good luck!
Thank you! I haven't seen it come through. For some reason, it's sometimes difficult to get the Spypoint app to work properly when trying to do a referral or discount code. If you experience that problem you can just activate your camera anyway and then reach out to Spypoint customer service (the Chat option via their website has been working well for this) and ask them for the referral providing my email.
This is not the official instructions it’s a waste of time because all you have to do is Read the official instructions this added 15 minutes to my day
Do you know what my apps issue is? My app lets me type in all my information into creating a account but does not let me activate. I did not do the referral email address but that part says it’s optional. Please let me know if u know ASAP
Ryan, sorry for the late response, I've been tied up with other things. Referral is optional for sure so that shouldn't make a difference. Did you setup an account on the Spypoint website before you tried activating? If you did, I think that sometimes messes with things. You might try manually inputting the SIM number, double check that the email address is correct? I put my cell phone number (the one the app is installed on) in the phone info. Trying to think what else might be the issue.... Any other info you can provide? You sure you don't want to use a referral email? I don't need the referral but it will get you a free month of unlimited pictures if you don't plan to buy any more (although, I thought I was just going to get 1 at the beginning and now I have 2 and eyeballing a 3rd camera).
Strix Outdoors haha all good man! I figured it out, it was just a glitch on the app. I had to make an account on the website first, then I had to go to the app and login. The create an account on the app was glitched for me.
That's great, but I HIGHLY recommend that you check the firmware version on your camera vs the most recent firmware version that the website states. If you don't have the updated firmware you are taking a pretty big risk in not getting pictures from your camera at some point. You're camera should still work.. BUT, if you start having issues the first thing Spypoint is going to ask you about is the firmware.
I'm not writing a book on how bad my experience with spypoint was but let it suffice to say I purchased 3 and all 3 worked fine for the first 6 months at which they all 3 quit working . Customer service couldn't function....got nothing resolved...end of story . I will never own another spypoint product again 🖕
Hope the video helps. Spypoint has updated the app and it looks different now but all of the tips in this video still apply. Be sure to check out my recent videos on the Spypoint cameras and the Spypoint referral program th-cam.com/video/5k7eExkpm8s/w-d-xo.html
Put it out in the field, stops transmitting the day I set it out. Support tells me to go to it turn it off an on to re established connection. Super inconvenient!!!! Total garbage.
Yes, tech support is not very helpful unfortunately. Let me try to walk through the issue with you and see if we can't find the culprit. It can often time be something pretty simple. If you like, it may be easier for you to look me up on Instagram and message me that way.. I have Facebook also but looks like there is another Strix Outdoors on FB ( I don't know how that's possible) so you'll have to make sure you reach out to the right one.
Support is lacking.. only way to get them is via Chat and it's hit/miss whether they know technical details about the cameras or not. Something must have gone wrong with the firmware update. Not sure if there is a way to reset the camera to factory default (will have to look) but otherwise I would delete the firmware you downloaded and just go through the whole process again formatting SD, download new firmware, etc. Make sure the camera has full batteries when you do the update.
Efficient / cheating either way I'm using it. And I get a 125 in or bigger every year .. so if you wanna be humble and not shoot any deer be my guest lol.. joking but come on wgo wants to waste there time going out not seeing anything unless you have weeks of vacation or retired
Drew, gladly. I can't send it through these chats on TH-cam (TH-cam won't allow). Can you please look me up on Instragram of Facebook (StrixOutdoors) and send me a message? I'll send you the email address so you can get the referral code.
I've got the Link Micro LTE and the printed instructions recommend that I do a long format of the microsd card at Fat32, not a quick format as in the video.
You are correct. I corrected this in later videos. However, I have not had much trouble with the quick format to date.
I was at my wits end with my camera, your vid saved my sanity (Bought it used, out of box). It works fantastic now, thank you so much!!!
You're welcome! Thanks for the comment!
i have had my camera in the field for 3 straight months and have gotten great pics. with date and time. the battery is still doing great both solar and internal. my camera is 100 miles away from home on a friends farm. great investment for deer hunters.
That's excellent! Thanks for commenting.
@@strixoutdoors really struggling with this unit!! Got an micro link lte and will not send photos to my phone . I've downloaded the correct settings as others have on similar videos . Formatted sd card and installed the latest firmware. It saves photos to the card but doesn't send me anything . Very frustrating. PLEASE HELP !
@@jamesbentall3984 , i understand your frustration. It may not be anything that you're doing wrong at this point. I'm assuming you are in a place that gets good cell signal for the LTE? They make 2 different cell network cameras (Verizon only and LTE/ATT). If you have the Verizon one make sure you have a verizon signal. What does you app say your cell signal is? If it's below 25% it probably won't transmit. Are the batteries in good shape? Does your data plan for that camera still have room for more pictures? What is the transmission frequency you have selected for the camera? If you have it set to 1x/day it will take a while before the camera will try to transmit next although turning the camera off/on will make it communicate to the network. What does the app say was the last time the camera communicated to the network? Test the camera and make sure it's transmitting pictures somewhere with a good cell signal (maybe at home). Next thing to check is the SIM card. I would remove it make sure it's oriented correctly and re-install. Power cycle the camera and try again. If none of those things work you probably need to return the camera and get another one.
@@strixoutdoors thanks for getting back to me . When spending £200 ( I live in England ) , you certainly expect it to work . As regards to your questions . How do I know if its lte or version as nothing that mentions it on the box . Battery life is 100%. Using energizer max lithium AA batteries. Signal states that it is at 100% and the communication between the app and the camera is quick and was within a few minutes of turning the unit on . It definitely must be a signal thing as using a 32gb San disk rated 10 . But when turn is on the light goes green and then goes red even with my phone right next to it . Very frustrating. How are your means of power cycling the camera ? So if I have a verizon does that only work in the US and the LTE nationally everywhere else ?
@@jamesbentall3984 , by power cycle I mean turning off and on. You may want to check with Spypoint to verify but I don't think the camera you have works in the UK. I know Spypoint has a Canada version and 2 USA versions (LTE/ATT and Verizon). That may very well be the problem. The best way to contact Spypoint is via their website support Chat. Don't waste your time trying to get them on the phone or by email.
I hope I can figure this out. Problem is husband bought it, got an SD card and batteries and set it up at the location he wanted it. So far he can’t get anything from it but letters and numbers. So he is going to get it and I will try following your instructions to see if I can set it up for him. I am not to familiar with working with SD cards as my regular camera just automatically formats a new one when I put it in the camera. I hope I can do it because he is highly aggravated with it at this point.
It can be frustrating. Please double check that the SD card is a Class 10 card and is between 2GB and 32GB in size. Follow the steps carefully for formatting and installing the firmware update from the Spypoint website. turn it on at home and check that it's all working before you set it back out if you can.
Was updating my firmware per SpyPoint because it started taking black night photos and blue/green day photos that were horrible. Your video started playing shortly after their instructions in the background. Good advice. I'm buying/preordering their new cellular adapter that works with any camera now!
Glad that you got the update going. Hopefully that takes care of it. I'm really interested in the cell adapter also.
Man, listen to this dude...after you format the SD card, load the latest firmware!!! Very important!!! I spent a week and six hours of my life on hold...if I would have just updated the firmware both camera would have worked.
Thank you! Best way I've found to communicate with Spypoint is via the Chat on their website. You may still have to wait but it's almost impossible to get them on the phone.
Thx for this vid I would have just got my cam threw a sd card in there and took it out but I did all this and I hope it works fine
I did NOT know that there was a firmware update that you HAVE to do manually. I checked my cameras (2) before I left my house. Both worked fine. I drove 5 HOURS to check stand, put out corn, and put up my cameras. They both sent a photo of us pouring corn. I am good to go, so I think ............ I get home and 24 hours later neither camera has sent another photo, I look at neither camera has contacted the server since yesterday when we put them up.
I contacted spypoint via the chat. He was giving me the it isn't working due to firmware, and I needed to do it at home. I explained that I tested it at home, and in the woods, and it worked find. So what happened. He really didn't have an answer, but said that they will push the update from their end.
They do have the ability to update remotely, yet are NOT doing it. WHY?????????
Sorry you're going through that. Not sure what I need to do to get TH-cam to push this video out so more people can see it BEFORE they set their cameras out. Please give it a thumbs up and hopefully that will help. Are the cameras able to get pretty good cell signal in the areas you deployed them to?
Yes, Spypoint can do firmware pushes. I'm not sure the exact reasons that they don't do that as a default but I can rationalize that doing so would be a logistical nightmare and would probably cause more issues than it would resolve. Most of the time, the cameras still function without the newest firmware update but that really depends on what the actual changes are on their side. It's a much more controlled process when you do it manually at home. Hopefully they'll get it sorted for you. Cell signal strength can cause a lot of headaches also with your cameras so I hope you have ok signal. If not, you may have to get creative on camera placement or try one of their antenna extensions. My cameras typically run between 25-50% cell signal strength and I don't usually have an issue but if the signal drops down you may not get any pictures until it's able to communicate again. Remember also that the camera won't try to communicate with the Spypoint network unless you restart it OR it reaches the time that you specified for it to transmit photos. I think Spypoint has a way to ping the camera and make it communicate back to the network though. If you set it to transmit 1x day, then you won't likely see any updates on status until after that next scheduled transmission. Depending on some of those settings, you'll have to be patient with the firmware update. It may not be a quick process for it to download and then install. They did the push for one of my cameras and it was a few days before I saw the firmware number updated in the camera status.
@@strixoutdoors A cellular game camera should have auto-updates to the firmware. Or at the VERY least I should have gotten a message at home when I tested it saying that it needed an update. It worked perfect at home, uploaded a pic. The first pics of us in the woods went through fine. I had my laptop and could have updated it then had I received some sort of message. Why would anyone check firmware unless you KNOW it is out of date?
They have our email addresses & phone numbers. They have electronic communication with the cameras. They can't send out an email/text?
I have 4 link-mirco, great camera. 1st came is almost at year usage with 95% battery still. Cam 2 at 85% battery on lithium
Man! That's awesome. I didn't have that luck with mine last year. The Energizer lithiums only lasted me about 1.5 months in it so I took it back. I'm very optimistic about the Link-Micro-S though.
Gosh I wish i got that long out of batteries in my micros. I get 1 month or so
Hytytt
Thanks brother for all the good information for this trail camera.
You bet! Thanks for watching and commenting.
Great channel just subbed
Thanks for the sub! I sub'd you back.
I have the Micro-LTE. I haven't had a connection with the camera in 5 days. It is out in the field over 100 miles away, is there a way to reset it from the app or the website, or do I need to hit the on/off button?
I'm not aware of a way for you to do it remotely. You can try reaching customer service (via the Chat function.. don't bother calling them) and have them try to do it. It could be the battery, it could be cell signal dropping for various reasons.
Is it possible to have more than one or two cameras operating on same app and cellular service?
Yes, you can have multiple cameras on your same account and through your app. I'm not aware of a limit for that but not 100% sure. I'm currently operating 5 on my account. The cell plan needed is for each camera individually. It's through Spypoint directly regardless of which LTE or Verizon camera you purchased. Spypoint has various plan options ranging from FREE to $15/mnth (per device).
I have a spypoint link micro and somehow my fresnel lens has been scratched up where it won't take the pictures I've ordered a new one is there a link where there's instructions or Emmanuel on exactly how to replace the lens in the camera? would feel better if I had instructions.. please and thank you
I've not seen any instructions for that and I haven't done it myself so I couldn't provide any guidance on that either.
Great break down
If I have a AT&T plan do I have to buy a camera specifically for AT&T?
The camera data plan is independent of whatever you use for your cell. If you get good signal with ATT in the place you intend to put the camera then get the Spypoint with LTE service. This is the general one. If the target spot for your camera gets better reception on Verizon then you can get the Spypoint Verizon specific device. You will have a data plan specifically for your camera through Spypoint.
@@strixoutdoors correct me if I’m wrong it is 15$ a month per camera and you can cancel when you aren’t using it
@@noisyboy4985 , it depends and yes. They offer multiple plans ranging from Free to $15/mnth. The $15/mnth is a month by month plan for unlimited pictures. This is what I currently use and I cancel it once hunting season is over and mostly revert back to the Free plan during the off season. You can buy a whole year of data and you effectively get the plan for less than you would if you were doing month by month.
@@strixoutdoors okay and you don’t need to become a insider to get the month by month right? I only put mine out August through November so I would just prefer to do the monthly for 15$.I’m just trying to get everything figured out before I spend the money on a camera and don’t have everything figured out.
@@noisyboy4985 , you're doing the right thing making sure you understand everything. No, you don't need to pay for the Insider Club to get the $15/mnth plan. When you go to activate your camera use my email (that I will need to send you via FB or Instagram if you send me a message). That will get you $15 in Spy dollars (assuming you're buying something other than Cell Link. It's only $5 for the Cell Link). Upon activation of your camera you will automatically get a month of Free unlimited data (or 7 days for the Cell Link). When that runs out, you'll need to contact Spypoint via their web chat (don't bother trying to call them or email them) and ask them to apply your Spy Dollars towards a data plan. After that, you can setup your account to charge a credit/debit card for additional months of data. You'll need to make sure you remove the auto-renewal before you want to stop paying monthly.
Thinking about getting the SpyPoint Link W, does this still apply to that camera? Have you used the spy point antennas they sell for helping get signal?
I have not used the extended antennas. A friend of mine found a non-spypoint brand extended antenna that he's using and I think it's working ok for him. Not sure where he found it. Yes, the same would apply to Link W regarding the firmware updates and the referral program. Just FYI, not everyone has great experience with these cameras. Mine are working fine for the most part (they do have issues from time/time). I recommend buying one of these from somewhere that has a good return policy just in case.
This cam comes with a lithium battery pac, rechargeable by the solar panel. How old is yours?
Correct. The Link S has an internal rechargeable battery pack. I have 2. The oldest is 3yrs old now. Still running. The solar panel outer finish is faded and starting to peel but otherwise it's still working just fine.
Good video. Great job.
Krieg4020, Thank You
I love your videos, buddy..
Thank you!!
My son has a spypoint micro lite camera. When I try to format the sd card it tells me windows cannot format it. I even unchecked the quick format and thought it worked but pictures are still there. It is a Transcend 8GB 4 micro sd HC. Does he have to delete pictures off of phone first ? All I want to do is format this card. Thank you for your help
Hi Sherry. I'm not exactly sure what's going on with that SD card. You do not need to delete the pictures before formatting (that I'm aware of). You may check the little slide button on the left side of the SD card adaptor. If it's in the "lock" position I don't think it will let you format it. Not sure why else it wouldn't allow you to format. 8GB is a bit small also (IMO). You may try one of these: amzn.to/2BDTg7K
.
They had been on sale but still not too bad.
@@strixoutdoors I realize you don't have to delete pictures before formatting but when it would not format, then I tried to delete them. There was 16 folders with pictures. Thank you for your help. I will my son the Amazon site you have me. Thanks again
Bought a spypoint after being frustrated with Snyper cameras. Set the spypoint up at cabin, the camera took several pictures, all good ready to take to the woods... NO....T Camera has sent one picture showed good signal strength and battery. Cannot wait to snatch it off the tree and return it.
Dean, that sucks. Sorry to hear that. Which Spypoint camera did you get?
Hey my SD card will not record but the SD card with it will...what do I need to do? I have this camera, but non cellular version. Also, what delay do you use on the camera? Instant?
Hey, not sure I follow exactly but be sure to use an SD card between 2-32GB and be sure it is a Class 10. Format the card before using it in your camera and I highly recommend doing a firmware update to your camera before putting it out. You will need to update firmware on your cameras from time to time and spypoint has released multiple updates this year alone. I usually set my cameras to a 10 sec or 1min delay but most of mine are on feeders. If you're setting them up on a trail or somewhere the target animal will just be passing by I would try instant. The 1 problem with instant (even in that scenario) is that if wind/grass moving starts triggering your camera you'll get thousands of pictures of grass and it will run your batteries down really quickly.
I was having problems trying to active my camera using Spypoint scanning software until i figured out a idea to Installed a QR and Barcode reader app from google play store on my #1 cell phone and scanned the barcode inside the battery case which gave me a bigger picture of the bar code and show all the bar code numbers that belong to the Spotpoint camera then installed on my #2 cell phone the mobile app for Spypoint . Spypoint program has scan program and then scan the bigger picture of the barcode that was on my #1 cellphone and the Spypoint scan hesitated but it locked on the bar code and image of green circle appeared , then put check mark in the center the circle and activated my camera to my #2 cell phone.
OH wow... that's a good workaround although a bit complicated. I was able to get the barcode reader in the previous version of the app to work. It did not previously have the QR reader. The new cameras have a QR only. They just updated the mobile app. I haven't checked if the new app has a better bar code/QR code reader or not.
@@strixoutdoors , the camera had only a QR code and code number, I downloaded three different Spypoint programs and the Spypoint program would not take the bar code number when trying to manually type it in , the next button would not light up and also try to different cellphones scan the QR code inside the camera and Spypoint QR code scan would not activate the camera. So just trying a differant QR code reader from the play store made the QR image bigger and Spypoint scan could pick up the image and activated the camera. It was a challenge but it worked, now its time to relax and enjoy pictures coming to my phone.
So my link micro was working fine at first but after I moved it I very rarely get an pics on it. Its on an active deer trail. I've walked by it multiple times and I will only get 1 pic if any sent to me. I never updated the software, could that be the problem?
How's the cell signal strength in the new spot? The app will give you a number (%) of cell strength. That could be the problem. Otherwise, I would definitely update the firmware. Of course, you'll want to check that it still has batteries and you can also check the micro SD manually to see how many pictures it has actually captured vs what it's been sending.
@@strixoutdoors It has 100 percent signal and 70 battery. I checked the SD with my laptop and there was none on there that didn't send. I will for sure update the firmware
@@xxlazyassassinx7950, So you're saying that it sent all of the pictures that it took? Double check your trigger delay settings and the trigger sensitivity. Consider how far the camera is away from the trail that you're targeting also.
I have never had luck with spypoint I have 2 solar and 2 micros and I get 3 pic and they crash call spypoint and email them and still never got it fixed I'm out a lot of money in them as well as time to and from lease 3 hrs away new sd cards as well as new battery's like they said to do every time
Man, so sorry you've had so many problems with them. Mine have mostly been working well. They are not perfect by any means.
Thanks for the info!
@Strix, how do I get that referral code! I’m about to activate a Link Micro and a Cell Link. Can I use it for both?
Sorry for the late response, been busy all weekend. Send me a message on Instagram or Facebook (StrixOutdoors) and I'll send you the referral email. You can use it for both. If you already activated the camera you can also reach out to support and ask them to honor the referral email.
@@strixoutdoors I dont have instagram or facebook any other way to get email for referral? I ordered two and being delivered today
Not sure how to personally message you but wondering if that promo is still available. Awesome vid btw added to confidence in the camera.
Thx. You can't PM people through TH-cam. Send me a PM via Facebook or Instagram (StrixOutdoors) and I'll send you the email address for the referral.
is it true that the SD can only be up to 32 GB, mine is 128 GB? What size is your SD card?
my SD card that I bought will not record or take videos but the SD card that came with it will...what do I need to do?
Which camera are you using? Yes, as far as I know, the largest SD card you can use in these cameras is 32GB. I think the problem is that SD cards bigger than 32GB have a completely different format structure and I don't think the camera software/firmware is setup to utilize those other formats. Also check that it is a Class 10. If it's slower than that, I think you'll have problems also. The good thing is that 32GB Class 10 SD cards are pretty cheap now so just get yourself a few. Be sure to follow the steps outlined in the video for formatting and performing firmware updates. I've been running 32GB SD cards in my cameras for years and I've never filled one up yet... however, I was only taking pictures and not video. Even then, the video quality isn't HD, UHD or 4K or anything so I think you'll be fine.
@@strixoutdoors This helps alot. I bought a 128gb, and it does not work! I will have to get a 32 GB
I just had to send a link dark back because it wouldn’t turn back on! I tried everything from new as card slow format everything so sent it back and getting another camera
That stinks. Hope the new camera works better
Are higher quality images stored on the sd card?
Is the camera capable of taking videos and multishot. Are the leds black.
The full resolution images are stored on the SD card (12MP for the Link-S and 10MP for the Micro). They both do multishot pictures (Link-S 3/trigger, Micro - 2/trigger). The Link-S can take video or photo. I believe the Micro is only Photo. The LEDs are Red.
Have you had any issues with water intrusion? Read some reviews on Amazon that say the battery compartment leaked. Just curious. Thanks in advance!
No issues with any of them yet. We just had a series of big rain storms and I checked my Spypoint Link-S and Solar and I didn't find any water. I've had those for a while so I'm not sure if they might have changed something with the o-ring since then.
it leaks . . .bad design . .. it cost me $189.00 find out . . . .leaks
This was great for a new camera. My cameras are already in the field and I need to update the firmware. I assume you have to replace the old SD Card with a new one with the new firmware. What happens to the pictures from the old SD card? Do I copy them over to the new card?
Gerry, yes - the purpose of the video was to encourage folks to do these updates before setting up their cameras BUT, not all is lost. It seems that Spypoint can actually push the firmware updates to your camera remotely. You'll have to contact Spypoint customer service to do that and provide the camera SIM number and other information. It's a bit risky in my opinion because the firmware update done this way is subject to the cell signal strength that your camera has but I was able to do it successfully to one of my cameras. It did not appear that it affected the pictures on my SD card. If you use a new SD card with the firmware files and perform the update that way just download the pictures on the old SD to your PC and keep them there. Unless you are paying for a scouting package, Spypoint isn't keeping old pictures on the cloud anyway and even with the Scouting packages, those pictures only stay on the cloud for a certain amount of time.
@@strixoutdoors I've had my cameras for well over a year so the firmware was updated after I installed them. I have excellent signals to all my cameras since the cell tower is actually in sight of all 3. Trying to get through to customer service right now is a disaster. I tried emailing but the mailbox is full. I will just replace the SD cards with ones containing the new firmware and copy the older ones to my computer as you suggested. Thanks for your help.
@@gerrygagnier5947, makes sense Gerry. I had a camera in a similar situation. My thoughts though: if the camera is still working fine then doing the firmware update may not be critical. However, if you feel like it's not functioning properly then I would try to get Spypoint to do the update. The best way I've found to contact them is through the Spypoint website Chat function. By far, the best way to get through and they were able to push the update. Since you have a strong signal then low risk of doing the update this way. Good luck with the updates and for this hunting season.
@@strixoutdoors Cameras work fine but don't push pictures to my phone automatically, as they did before. I'll try the chat feature. Thanks again!
@@strixoutdoors I have been unable to get through to Spypoint in any capacity. Phone, email or chat. I checked out their video on deactivating the camera and reactivating it through the app. All went well but now there is no connection from the camera to the network so something failed in the reactivation process. I guess at this point I will need to pull the cameras and work on them from home. This has not been a pleasant experience. I hate to say it but, although I love the concept and it worked well before the app and firmware changes, I would have a hard time recommending these cameras to anyone. Thanks for your help.
Do you still have the promotional code for new users?
I think what you are referring to is the Referral code. You can use that code (my email) every time you purchase and activate any of the Spypoint cameras. I can't send you the email here on TH-cam. Please DM me on Facebook or Instagram and I'll send you the email address you can use for the referral.
Can you pair multiple phones to a camera?
No, I don't believe you can. A friend of mine tried and it only works with one at a time. I believe that you can, however, log into the spypoint website portal from different computers (same log-in info) at a time.
Does anyone know module Spypoint uses for cellular connectivity in their Link Micro S LTE?
Sorry, I don't know enough about the components of the camera systems to answer that. Unless, you mean something different by "module".
I am writing from Turkey spypoint link evo friends on the SIM card of my camera does not connect with the active application spyppoint What should I do
Nurullah, Thanks for the comment. Not sure how to help or if the cameras work in Turkey. I think you're best option is to contact Spypoint
How much for the cloud monthly plan? Does it work in Canada? So i need to buy sim card and LTE plan?
I'm pretty sure it works in Canada (Spypoint is based in Canada). It's comes with a SIM card already and you don't need to buy an LTE plan. You will need to determine if you get cell coverage with AT&T or Verizon in the specific area that you intend to use the camera in. The camera requires at least 2 bars signal to communicate. The data plans (which you purchase through Spypoint) vary from FREE - $15/month depending on the number of pictures you want to be able to receive. Here is a link: www.spypoint.com/download/SPYPOINT_Catalog.pdf. There are addtional "packages" that you can purchase if you want to store those pictures on the Spypoint cloud and be able to access them over a long period of time. Typically, I can only access about a week worth of pictures through the app on my phone. I check the pictures most days and just save the ones that I'm interested it onto my phone. All of the pictures are kept on the SD card in the camera so you can access all of them when you eventually pull the SD card.
What do we hit you up on to get email?
Send me a message via FB or Instagram. I can’t reply to the post with the email address per FB
Did all this seems there is no firmware update for mine link micro lte. Guess I can skip this part
There is firmware for the Link-Micro but perhaps your micro already came with the latest firmware installed?
@@strixoutdoors I talked to them today because I have been having issues with the signal. Asked them about the update for the link micro, but apparently the link micro lte has different firmware and there is no update at this time. Still can't figure out why I have no signal in the middle of town though.
How do I get you to email me as I have purchase the same one? Thanks.
send me a note on FB or Instagram. I can't message you my email address on TH-cam.
I hope this video helps ya'll out and keeps you from making some of the mistakes I've made...
I followed your instructions, downloaded the software to my mac iBookpro, opened the download, extracted files, copied to the formatted 32 gb disc and tried to open, but got this message: “MacOS_PrepareSDCard.command” cannot be opened because it is from an unidentified developer. Thoughts? What did I miss?
@@georgedriver2158, sorry buddy but I can't offer much help. I'm not a mac user and not sure why you're getting that error. Best advice I can give is to reach out to Spypoint customer service. They have actually been pretty responsive via Chat recently.
Can I get your email address for the referral program?
Please send me a ref addy.
thx. Thank you for the helpful tips all worked out great!!!
@@CB-jv5xi HI CB, I can't send my email through TH-cam (I believe it will block it). Send me a message via Instagram or Facebook and I'll send you the referral email.
Sorry I’m buying a different camera all day long if I have to do all that most of that should already be done
How can I refer you?
That's great! Send me a message on Facebook or Instagram (StrixOutdoors). I can't send my email via TH-cam
Sent it from my Facebook account which will be my name Layton
Send it cause I’m waiting to hear from you before activating cause this video is honestly why I bought the camera
Do you have to pay monthly fees?
They have a free data plan that allows you 100 pictures per month but outside of that, Yes, there are monthly (or yearly) data plans to receive the pictures to your phone.
Mine stopped sending month /day/ year. ANYONE know how to correct?
.
One of mine did the same. It's still in the field but I intend to retrieve soon. My guess is that it probably just needs a firmware update.
@@strixoutdoors thanks..I noticed I have now not got any communication from mine for 7 days..batts were good last communication.
@@kevinfinlayson3617 , which camera are you using? What was your cell signal strength?
@@strixoutdoors spypoint link micro...always around 40% where I am located. Never had issue before..gonna go to site Sunday..so hopefully some idea..batt was good last communication on march 23
@@kevinfinlayson3617, Ok. keep us posted. One of my Link-S cameras is doing the same thing with the date/time info also. I need to bring it home and mess with it.
what email do I use for the referral program?
I can't send it to you here. Send me a message through my FB or Instagram page and I'll send you the proper email to use
ive done every step in this video and it still can not find a signal
sorry to hear that. If it can't find a signal that could mean you don't have signal in that area (or maybe it's from the wrong carrier depending if you got the LTE or the Verizon version). I believe these still only work in Canada or US (just in case you're not in one of those area). Check that the SIM card is installed correctly. Finally, it could be something wrong with the unit itself.
Were you able to get it working?
@@strixoutdoors sorry i missed this comment way back no i was not able to get it working i ended up going with a different brand i even tried to send it in to them and had no luck.
Brand new from Cabela’s...didn’t work.. here is customer service....your buying a major headache. Thank you for choosing Spypoint and hope all is well. Sorry for the inconvenience. We are happy to assist you. We checked and found out that the camera has missed many major updates. It is a must that we update the firmware. Please see instructions below and have fresh batteries.
In order to update the firmware, you will first need to format the micro-SD card, then, follow the below instructions for the update.
1) How to format an sd card:
Windows PC:
Here is a video that will help you: th-cam.com/video/26jf1f7CmNE/w-d-xo.html
Insert the card in the computer
Access the Files Explorer (shortcut = press Windows Key+E on your keyboard at the same time)
Find ‘’This PC’’ or ‘’My Computer’’
Find your SD card and use the Right Mouse Button on it.
Select ‘’Format’’
Make sure the setting for ‘’File System’’ is set to : ‘’FAT32’’ or ‘’FAT32 (default)’’
Choose one of the following options :
Quick Format: is enabled by default and only takes a few seconds.
Full Format : disable the Quick Format for a more secure and thorough procedure (recommended)
Click ‘’Start’’ when ready to format.
MAC computer:
Here is a video that will help you: th-cam.com/video/A6SJUGtLL4U/w-d-xo.html
Insert the SD card in the computer
Access the ‘’Disk Utility’’ --- You can find it using the ‘’search tool’’ at the top of your screen OR using the FINDER application.
Find your SD card and select it.
Click on ‘’Erase’’
Make sure the setting for ‘’Format’’ is set to : MS-DOS(FAT)
Click on Security Options and choose one of the following:
Fastest : is enabled by default and only takes a few seconds
Most Secure : this is a more secure and thorough procedure (recommended)
Click on ‘’Erase’’ at the bottom right corner when ready to format.
2) Updating the firmware version of your camera - Windows and MAC
Download the update file from our website : www.spypoint.com/en/support/cellular-trail-camera/product-link-micro.html
Open the downloaded .zip file by double-clicking on it.
Extract the 5 files from the .zip file.
Copy the 5 extracted files onto the Micro SD card.
Eject the Micro SD card from the computer.
Make sure the camera is turned OFF.
Insert the Micro SD card into the camera.
Power ON the camera.
The camera will run the firmware update by itself for around 90 seconds. («Status» light flashes orange).
Then, it will turn off for a second. The camera firmware will be up to date.
The camera will then restart by itself and it will go through the connection process. («Status» light flashes green).
To confirm the update was successful:
Upon the next sync of the camera, access the “Status” tab in the SPYPOINT LINK app.
Under “General Information”, the version number will appear, for example: V1.11.06
Feel free to contact us should you have any further questions.
Thanks for the great video. I have a question or 2...do you have an email contact I could send questions to? I would really appreciate it!
Eric, I do but I wonder if your questions might help others watching this video also. Let’s try answering some of your questions here.
@@strixoutdoors that makes sense! So I unboxed my Link Micro and set everything up (I did not go through the firmware update as I didnt see your vid til after). I put new store brand alkaline batteries in and a micro sd (not a 10 series however). No lights came on when powered on. I have since ordered energizer platinum lithiums and a 10 series micro sd in hopes somehow that was the issue. Thoughts? I habe also moved the battery connection points out a little as it did seem a little loose (another person's suggestion)
Eric, a couple thoughts about what your describing. Are you looking at the status light? (That’s the one right next to on/off switch inside the battery compartment). Did you double check that you got the AA battery orientation correct for all batteries? Double check that you inserted the battery cartridge the right way into the camera.
The status light will only turn on when you power the camera on and it’s searching for cell signal. After that, I believe it will turn off.
I don’t think the slower micro SD would cause the camera to stay off but it is best that you get the correct speed SD. It should turn on with regular alkaline (as long as they are good). I would definitely use the lithium’s when you set it out in the field though. Were you able to connect to the camera using the Spypoint app on your phone? Try turning it on (even if you don’t see the light) and leave it one somewhere in your home where it might take some pictures of you walking by. Try to trigger it multiple times and check the SD card on your computer to see if it’s taking pictures. Let me know if any of those things work.
Update: got the energizer platinum lithiums in it and didnthe firmware update...fired right up!! Question...I have her set up to send twice a day currently...what are you finding is a good setting for that to get maybe 3-4 months of battery life?
Eric, Thanks for the update! Maybe the alkalines were a little under powered? A little strange but I'm glad you're up and running. I don't think you'll get 3-4 months from the batteries on the Micro, just my guess but depends on a lot of factors. Mine lasted a little over a month but I was using Eneloop rechargeable batteries, camera was taking ~100 pictures/day and transmitting 2x daily. The Eneloops are very, very good rechargeables but not quite the longevity of the platinum lithiums. It will depend on how many pictures it's taking a day and how many times it transmits. The good thing is that you can check on the battery charge % through the app so you might just see how much it draws down in the first week or so and get a better idea. In general, adjust your picture delay settings so you're not getting too many pictures and reduce the transmit frequency to minimal number that gives you the info you need. Also check the Night Mode setting put on "Optimal mode". Good luck!
Got that email, setting up now.
Thank you! I haven't seen it come through. For some reason, it's sometimes difficult to get the Spypoint app to work properly when trying to do a referral or discount code. If you experience that problem you can just activate your camera anyway and then reach out to Spypoint customer service (the Chat option via their website has been working well for this) and ask them for the referral providing my email.
Hey can we chat I'm having issues with my new spy point
Sure thing. Look me up on Facebook or Instagram. It's easier to chat that way.
This is not the official instructions it’s a waste of time because all you have to do is Read the official instructions this added 15 minutes to my day
Do you know what my apps issue is? My app lets me type in all my information into creating a account but does not let me activate. I did not do the referral email address but that part says it’s optional. Please let me know if u know ASAP
Ryan, sorry for the late response, I've been tied up with other things. Referral is optional for sure so that shouldn't make a difference. Did you setup an account on the Spypoint website before you tried activating? If you did, I think that sometimes messes with things. You might try manually inputting the SIM number, double check that the email address is correct? I put my cell phone number (the one the app is installed on) in the phone info. Trying to think what else might be the issue.... Any other info you can provide? You sure you don't want to use a referral email? I don't need the referral but it will get you a free month of unlimited pictures if you don't plan to buy any more (although, I thought I was just going to get 1 at the beginning and now I have 2 and eyeballing a 3rd camera).
Strix Outdoors haha all good man! I figured it out, it was just a glitch on the app. I had to make an account on the website first, then I had to go to the app and login. The create an account on the app was glitched for me.
*Really None of this info is even relevant regarding my link micro LTE S. I charged it turned on and it works fine*
That's great, but I HIGHLY recommend that you check the firmware version on your camera vs the most recent firmware version that the website states. If you don't have the updated firmware you are taking a pretty big risk in not getting pictures from your camera at some point. You're camera should still work.. BUT, if you start having issues the first thing Spypoint is going to ask you about is the firmware.
I'm not writing a book on how bad my experience with spypoint was but let it suffice to say I purchased 3 and all 3 worked fine for the first 6 months at which they all 3 quit working . Customer service couldn't function....got nothing resolved...end of story . I will never own another spypoint product again 🖕
How do I get your email and referral??
Message me through Instagram or Facebook, but I believe you've already done so at this point. Thx!
Email got new link micro s lte
send me a message on facebook or instagram and I'll send the email
Hope the video helps. Spypoint has updated the app and it looks different now but all of the tips in this video still apply. Be sure to check out my recent videos on the Spypoint cameras and the Spypoint referral program th-cam.com/video/5k7eExkpm8s/w-d-xo.html
sell the WITH SD cards all loaded.. pain in azzz
Put it out in the field, stops transmitting the day I set it out. Support tells me to go to it turn it off an on to re established connection. Super inconvenient!!!! Total garbage.
Yes, tech support is not very helpful unfortunately. Let me try to walk through the issue with you and see if we can't find the culprit. It can often time be something pretty simple. If you like, it may be easier for you to look me up on Instagram and message me that way.. I have Facebook also but looks like there is another Strix Outdoors on FB ( I don't know how that's possible) so you'll have to make sure you reach out to the right one.
My camera worked great until I updated my firmware. Now it won't even power on!
Support is a joke dont buy this camera
Support is lacking.. only way to get them is via Chat and it's hit/miss whether they know technical details about the cameras or not. Something must have gone wrong with the firmware update. Not sure if there is a way to reset the camera to factory default (will have to look) but otherwise I would delete the firmware you downloaded and just go through the whole process again formatting SD, download new firmware, etc. Make sure the camera has full batteries when you do the update.
Will IM you on FB
Do you have an email address\
Yes, please send me a note via Instagram or Facebook. I can't send you my email via TH-cam.
Just sent you a message via Facebook. Can you send over the email address for the referral? Thanks!
Thanks! I replied.
I’m ordering one today, can I get ur email
That's great! Send me a message on Facebook or Instagram (StrixOutdoors). I can't send my email via TH-cam
Sent you a Facebook message
Efficient / cheating either way I'm using it. And I get a 125 in or bigger every year .. so if you wanna be humble and not shoot any deer be my guest lol.. joking but come on wgo wants to waste there time going out not seeing anything unless you have weeks of vacation or retired
What a pain in the balls, my toaster is more advanced.
Could you send me your email? Thanks
Drew, gladly. I can't send it through these chats on TH-cam (TH-cam won't allow). Can you please look me up on Instragram of Facebook (StrixOutdoors) and send me a message? I'll send you the email address so you can get the referral code.
Strix Outdoors sent
Do Not Buy! Junk, Junk, Junk!
PM sent to email Thx!
Thanks. Replied
This video was not helpful at all didn't even watch it all the way thru because of talking about B's the doesn't matter