Julie takes on a Microsoft Support scammer | BBB Calls Scammers
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- เผยแพร่เมื่อ 14 ต.ค. 2024
- Microsoft technical support scams are a common way for scammers to steal personal and financial information from unsuspecting victims. In this video, Julie calls a reported scam number and shows how you can navigate a similar situation safely. After, she discusses how these scams work, how to spot them, and how to protect yourself.
If you receive a call from someone claiming to be from Microsoft technical support, there are a few things you can do to protect yourself:
Don't give out any personal information. Scammers will often ask for your credit card number, Social Security number, or other personal information. Do not give out any of this information to someone you do not know and trust.
Hang up the phone. If you are suspicious of the caller, simply hang up the phone. You can always call Microsoft back on a number you know is legitimate.
Check the caller ID. Scammers may spoof the caller ID to make it look like they are calling from a legitimate Microsoft number. However, you can always check the caller ID to make sure it is legitimate.
Beware of pop-up messages. Scammers may also try to trick you into clicking on a pop-up message that claims to be from Microsoft. Do not click on any pop-up messages that you are not sure about.
Do your research at BBB.org. BBB has an extensive database full of accurate business information, so you can double check to see if a phone number or address doesn't match up. You can also find helpful resources like this one: www.bbb.org/ar...
If you think you have been scammed by Microsoft technical support, there are a few things you can do:
Change your passwords IMMEDIATELY. Scammers may have gained access to your personal information, so it is important to change your passwords for all of your online accounts.
Report the scam to Microsoft. You can report the scam to Microsoft by going to their website and filing a report.
File a complaint with the Federal Trade Commission (FTC). The FTC can help to investigate and prosecute scammers. You can file a complaint with the FTC online or by mail.
Report the scam to BBB Scam Tracker: BBB.org/ScamTracker
Request: Please use "First name: Judy.... Last name: Patooty".... I just want to hear an Indian Scammer say "Patooty" 🤣🤣
I tell them my name is Mike Rowsoff.
😂😂😂
I can hear it now.
"Joody... Patooty"
I have seen some scambaiters use Ben Dover.
@@MrSeanVideos Pleasant green use it
Hi Julie …nice to see some more scammer videos. It would be really cool if BBB participated in the people’s call center next year with Scammer Payback. One of the big bosses from Anydesk was there this year and he was calling scammers with the guys, he even live-streamed a couple of scambaiting sessions.
That was refreshing to see, his upper management seemed to be unaware, no longer.
Thank you so much for protecting us from scammers Miss Julie!
As a Cybersecurity guy myself, I appreciate you posting these for others. Easy for them to understand and to the point.
This in an ongoing battle. We must stay vigilant.
Now send that information to pierogi at Scammer Payback. That organization will drive those scammers crazy.😂
Another red flag is the scammers will tell you very forcefully not to talk to anyone about what is going on, your spouse, your children, etc.
Your computer has been hacked, your phone lines are hacked, your husband and children are hacked. Oh, and there are 6 hackers at your bank, so don't call them either. 🤣🤣🤣
@@Toonces_TheDrivingCat True, theu try all the tricks to make sure the victims don't get any help. Truly despicable.
It's painful listening to the scammer read her script
Nice work by the way love what the scambaiting community does
When they say "No need to worry" it's time to worry .
So happy to see a new long video with you Julie. Hope you and the team are well.
Don't worry she is there to help you!!! 😂😂😂😂
It can be scary to get one of these pop-ups which make your computer unresponsive, especially as they usually include a warning not to restart your computer. When this happened to me, I was shocked but I realised it was a scam and I did not phone the number. Instead I held down the power button to turn off the computer. When I turned it back on later the pop-up had disappeared and everything was working normally again.
Yes. Just turn off the computer, restart. If it doesn't fix it, keep doing that. Eventually it will unlock and the computer will work again. These sites should be sued for harassment and time wasted by its victims.
Its irked me every time I hear one of them say, "Customer SUPPOAT."
I appreciate you doing this. Also, you just being yourself, not doing silly character voices and all. 👋
My favorite thing about this video is that it's about scammers and exposing them. then during the TH-cam ads it's telling me about my $6400 government check I can qualify for that's clearly a scam.
"So we can remove the 'wirus.'" 🤦🏻♀
😂❤
I totally love the facial expressions you're making throughout this call; just the facial expressions tell the entire story of what you are thinking throughout this contact. A lot of respect for how you gracefully and politely concluded the call.
I really appreciate these educational scambait videos. I watched many of others. Lots of scambaiters are really good with computers. They told the victim to remove the remote control software. That is the way to prevent them to reconnect to the victims PC.
Once they get connection with the 1st remote software. They can install other remote control software what you do not see. That is what a lot of scam baiters do not tell you. If you do connect to these scammers just removing the 1st ultraviewer or anydesk, does not guarantee that the scammers do not still have access to your computer, and unless you are computer savvy, you will still need to take your computer to a reputable computer shop.
Restoring the entire system wipes it all out. I have done that many times before but more for other reasons. I got help from PC world over the phone as I have insurance with them. They did it themselves without asking me every time I brought my computer to them for other repairs.
@@bigkid79 A nice refresh, computer like new!
I'm in the UK (England), and I've had the courtesy of actual phone-calls from people claiming to be from MS security services. I think they're as commonplace over in Europe as they are in the USA. The more videos like yours, warning people of these scammers the better for society, especially the vulnerable.
HI me 2 , London , unreal isn’t it , daily occurrence , the latest this morning “ good morning madame we have just been passed your file regarding your recent motoring accident ….. 🤬 yeah right !!!
Updated for 2023: The nine most terrifying words in the English language are, "I'm from The Microsoft (or GeekSquad, Norton, McAfee, Paypal, Amazon, etc..) and I'm here to help."
I just loved the word salad answer she gave, when you started asking probing questions.
Also I work in IT, and have called Microsoft many times. I have spoken to people in America. No one was in Washington.
These videos are always a treat!
Would think Microsoft would use their own Microsoft Remote Desktop App not a third party app... Funny stuff
That's exactly what they would do, because it comes pre-installed in the OS lol it's the only thing they're allowed to work with because their compony vetted it. Scammers won't use it, because their information can be traced and they know it.
Here's a tip from a PC Repair person:
When that Microsoft window pops up, either press or hold the ESC button. It then reverts back to normal view mode. Exit the browser, then go back in. DO NOT RESTORE ANY PAGES. Go to settings and clear cookies and cache. Make sure to toggle the drop down menu to "For all time".
It goes without saying, do not call the phone number. If you give them remote access, it bypasses any antivirus software you have on the computer, because it's akin to opening the front door for a burglar. The scam happens after you make 1st contact. The phishing redirect is usually from cached data which is why it's recommended to keep your browsing history regularly maintained. Also make sure to have a good popup blocker extension activated.
Most important tho: Don't contact any phone numbers.
"Dubbloo"..gets me every time, lol
We are inundated with scammers.
Thanks to you and other scam bursters, I'm always very careful. I went through a period when I received daily calls about my "slow Wi-Fi". I would always ask how they could possibly monitor my WiFi, considering how many millions use the same provider. I never got an realistic answer but enjoyed making fools of them. All were in India.
Scammers can ruin lives.
Slow WiFi is local to your home, or office, they bluff all the time, adding gobbeldygook to try and make it sound convincing.
"Dubloo dubloo dubloo dot" 😂😂😂😂😂
Great job 👏 I just started getting emails about renewal... really? They would know my name and it's not customer 😂
I'm sure you know, but the refund scammers go so far as to use the BBB logo on their fake 'refund forms', and sometimes threaten to report the victims to the BBB if they give the scammer a hard time🤣. Good job on this video and helping in the fight and educating people what to look out for.
I thought this was a fake spoof video, because I'd seen the BBB logo used by scammers so many times before!
A lot of these scammers think that the BBB is a government agency 😂
She did a call with them once where she said well I am (work for) the BBB so........ 😂
Another red flag is the scammer often having two first names, often one male and one female (Sara Charles) since they don't know which American names are male and female.
Never trust anyone who says "Doubblue Doubblue Doubblue dot.".😁
love this look on you... my favorite so far :) straight hair, nice outfit... classy looking. Keep tying up scammers time... every second they are on the phone with you, is 1 person less being scammed somewhere else...
Thankyou for what you have been teaching us over the years.
(OH and your Nails are Fabulous at the moment)
"SUPPOTE" and "WIRUS" ... yeah that's a scam. LOL
Great work. It is soothing to listen to stupid angry scammers barking insults. Also good are the refund scammers in shock over the refund overpayment ("ohhh my gawwwd"), and fake crying over their probable 'firing'.
You're the best, Julie. Great work.
Dear Julie, brilliant job,just perish perish these scammers with with your grace.❤
You should ask the scammer if she also sells Slurpees and Slim Jims.
Another that I will follow. Facial expressions had me rolling over as my daughter hits me with those looks. "Dad, I goofed and MIGHT be hacked. Can you fix this?"
VPN up, backdoor on. Daddy time!
Retired Microsoft piracy..let's play
*My fiancé walked into the living room once when I was streaming her videos.* She was like, “you have a crush on that lady don’t you?” I said, “nope.” 👀
She’s is cute
Crush?! Not at all Honey, can we move to Wisconsin?
@Allah_Loves_Forgives_and_Saves Right back at ya.
@Allah_Loves_Forgives_and_Saves
Good grief. You just turned something innocent (that my fiancé and I both laughed at by the way) into something disgusting and sinister. I would never cheat on her.
She has the biggest crush on George Clooney, but just because she finds him attractive doesn’t mean that “her eyes are starting to wonder.”
We do not disrespect each other. I love my fiancé so much. We were supposed to have been married in July of 2019. Unfortunately, we had two horrible things happen. She lost her little sister in a terrible accident.
The same year, I was relieved to have been qualified as a donor of bone marrow that would save my beautiful fiancé’s life.
I literally would have given my heart to her if that’s what it would have taken to save her life.
When she lost all of her hair, and weighed only 92lbs, I was there every day and night after work.
You know nothing about us.
You can say we live a sinful life all you want. I am the most fortunate man in the world.
Just because she thinks George Clooney is cute doesn’t take anything away from how she views me.
How dare you go around judging people for innocent things.
So go ahead police the comments with your righteousness.
I did nothing disrespectful, nor would I ever. I hope you don’t do that to anyone again, because it’s not your place to judge people like that.
Even after that disgusting response, I forgive you. Maybe you’re just having a bad day.
If you’re really this way outside of the internet, and if you have a partner or are married; I hope you’re the only person they find attractive.
If your morals are that extreme, please let them know of your rule first. Everyone deserves to know that their man or woman must find them to be the ONLY attractive person in the entire planet.
This channel’s content does good things for its community and for places all over the world. The content is amazing, and my comment wasn’t that serious. Lighten up.
Goodness.
@Allah_Loves_Forgives_and_Saves geez.. relax he's kidding
Thankyou so much this is invaluable!
You go girl ! ! ! ✔✔✔✔👍👍👍👍✔✔✔✔
You are an amazing actress! Is that your academy award behind you (on our left)? I’d believe it! Insta fan here and subbed. All the way from BC 🇨🇦! Edit: and nice nails 😊
"MS1004" presumably means "Microsoft Scammer #1004" 😆
Keep up your wonderful work of scambaiting. Hello from Australia
What you do after you ask where they are located and they give you a bogus answer, you ask them *what time it is* where they are now. And have them answer quickly. You'll either get a frantic answer or a hangup right at that point. Also, when you are done with the scammers, ALWAYS make them hang up first. That way the call costs them money, which won't happen if you hang up first.
A scambaiter I follow asks where they are, and if they say California, for instance, he follows up with, "Is that eastern or mountain time zone?", and when they invariably answer wrong he lays into them. 😂😂
@@Toonces_TheDrivingCat As long as he doesn't correct them. You don't want to educate the scammers about anything!
Excellent Job Julie and I enjoy all your wonderful videos and excellent work
Well done Julie, your video will definitely help others from falling into these kinds of scams, thank you
I use to tell them I have a Mac. The responses were funny. They quit calling.
The thing is they scam Mac users, too. They are dispicable criminals, who will go to any length possible to steal money from unsuspecting victims. They have practically no boundary they won't cross to get money.
Really? When I tell scammers I have a Mac, they don't care. They keep right on going with the scam. 😂
Or Linux machine.
Commodore 64
Commodore PET (my first computer)
My mom fell victim to an Amazon scam and she doesn't even have an Amazon account. I have repeatedly explained to her to be aware of digital scammers and they'll say anything to get your money. Yet, once they called, she forgot everything and lost $1500. She was so afraid to have a random charge on her credit card, that she did everything the scammers told her to do to get the fake charge reversed. Fear rules over common sense, and most people don't think rationally in those situations.
Julie is such a wonderful person.
I tell those SOBs I’m Mike Hawk… and I live at 90210…. Lol
"The Microsoft Remote Server" - The one computer in the entire world without a decimal point, BACKSPACE or an ENTER key.
I see you're familiar with the 'Secure Robotic Server' 🤣🤣🤣
Yahoo a scambaiter lovely person protecting vulnerable people from these scammers
"Doub-loo Doub-loo Doub-loo..." 😄
I heard an Indian scammer yesterday who could pronounce W properly, and was blown clean off the map. Guinness Book material right there
Someone's gotta get 'em and say 7 James Bond? after that 😆😆😆
What a honest conversation 😂
Thank you so much for protecting us !
What has she done to "protect us"?
@@wayne-d6l Making this video is about all she can do.
@@wayne-d6l She provided education. Knowledge is power, and in this type of instance, the more you know, the less likely you are to get scammed. But of course, there’s always the snarky, obtuse person in the comments who doesn’t realize how amazingly helpful being educated can be. 🙄
I got that pop-up and it disabled my screen. I knew it was as a scam so I didn’t click any links. I brought up task manager and shut it down. It was a well made scam because I couldn’t get rid of it unless I clicked on it. Luckily, I’m computer savvy.
Julie Julie Julie....i love these calls. i could listen 2 this all day.
"remove hackers and walruses, then do 2 to 3 scamming" lol
New subscriber here,looking forward to seeing more videos
I used to work in AIS Security, and am now retired. I setup a VMWARE system, and when these losers contact me, I let them in and do everything, to waste their time. The more time of theirs i waste, the less money they can steal from others, and I enjoy it at the end when they figure out they have wasted hours of their time.
That’s awesome! Keep fighting the good fight!
@@ditzygypsy Always. Occupies my time, saves other people, and it's funny as hell when they don't get anything.
Keep info coming.👍
Julie - the REAL Wonderwoman!
Nice work!!!
Finally a scambaiter with perfect teeth and unique style
It might be worth noting that to be in the BBB, you have to pay them, so it’s essentially a pay for play organization. It doesn’t mater if you’re a reputable company, it’smatters that you pay them, for them to tell you.
But not to scammers who blatantly abuse the BBB logo!
That’s not true. While there have been some issues in the past with a few BBB offices ,that’s not how the BBB works. When taking an application for membership, there are very stringent criteria that have to be met in order to become a member. Also if a member breaks the rules they can be denied membership and taken off the rolls. That’s what happened to Mike Lindell, the My Pillow guy. He was required to amend his TV advertising and refused ,so he was no longer able to remain a member and had to take the BBB logo off of his adds.
When you give the scammers in India a hard time they can eventually get pretty vulgar. Some will admit they are scammers and brag about it. It`s sick out there. Lying becomes a way of life for them.
If you heard about the roma or the gypsie poeple in europe they originated from india they are the mosted hated poeple so now that you realise the scammers lie is a way of life in india well now you know why the so called roma poeple are most hated
I don't know about "becomes", they are always at it.
I keep all of my files and downloads on portable and external hard drives. I keep only the programs on the PCs and maybe a few saves of something I am working on (with a backup on portable drives too). That way if something happens to a PC, all of my important data is on separate hard drives. Make sure you have a backup and be very careful with portable hard drives. They can be delicate, especially if dropped or handled roughly. In the old days, I would even burn some (data, photos, files, music) on CDs/DVDs as backups before the external and portable drives were able to handle larger files.
With all the scam baiters out there now, news, and documentaries available to everyone, I'm still shocked to find so many people still falling for these things. Romance, lottery, and computer scams are the most common, but there are so many other ways people can get cheated.
Dabloo dabloo dabloo dot.😅😅😅 These scammers don't even know the phonetic alphabet.
Thank you “Judy Smith”!
Hottest scambaiter yet
Nicely handled!
If you let them get access to your pc, you don't have to destroy anything. Just unplug the network cable. Or, if you use wifi, turn off the pc, turn it back on and don't connect to the wifi. They can't use your device if it has no connection to the internet. Depending on how far they got, just uninstalling anydesk or whatever they used to get initial access is not enough. But nothing that can't be fixed. Even if they changed your password, there are ways to get it back. Ask someone you trust to check the PC. Don't allow them to mess with you!
Julie, thank you for your easy to follow conversation. This video was a bit longer than usual, but not tooooo long as to lose interest (I share them with an older relative). I have to say, when you started that counting clock of silence, I couldn't help but laugh out loud!
Good job. But if the scammer tells u u have to fill up a refund form and most of them have the BBB logo on them so take care.
I'm really mean to them... I tell them "You know what should happen to scammers! They should be jailed for decades for scamming people and being POS on the Earth. Don't you agree?" CLICK... one person was hurt and kept talking to me saying "Why would you say such mean things." and I would reply "Because you're a horrible person ripping off innocent people"... and he would pause like I was really hurting his feelings... this went on for 10 min... he actually seemed upset I called him a horrible human being. LOL! Eventually I just said "Look, you're scamming people. That automatically makes you a bad human being." and he finally hung up.
Hahahaha, the dubloodubloodubloodot dance.
Microsoft scammers answer when Microsoft Customer Service is Googled> Be aware.
keep up the gd work Julie u been doing this 4 a long time
Well done.
Hi Julie, lovely to see you’re “still on the case” of these insidious scammers, they’ll try every trick in the book & then some unknown rubbish (unless yr an IT specialist with up to date knowledge). Take care & best wishes from Adelaide; South Australia🇦🇺💐
I like how ALL of these supposed "Microsoft" employees, have the HEAVY Durka Durka accent. 🤣🤣🤣 Makes me laugh everytime I hear it!
"MY NAME IS JOHN SMITH."
@@DVincentW BWaHahaha! 🤣🤣🤣
West Bengal. Kolkata india. Yep
Why go through all this to remove the hackers, when you can just run the TREE command a few times yourself 😆😆😆
Almost forgot, you have to run Netstat first to identify all the hackers
@@billg7205 if the hackers aren't already 'Listening" your conversations(sic), they are 'Close and Waiting' 🤣
WOW it's been a while since I scrolled back to BBB Wisconsin but I am loving this Judy Smith persona with the gorgeous black hair. Please let me know if she puts out a yearly calendar or something ! ;-P
JUULLLIIEEEEEEEE!!! 😁Oh... I mean JUUUDDDDYYYYY!!! 😂🤣😂 Dubblue, dubblue, dubblue.... I am a computer idiot & even I know that is all. BULLSH*T!!!
My experience has been when ever people are overly polite, their usually up to something.
dublue dublue dublue dot ...😂
"EACH AND EVERYTHING!"
play some minesweeper while you "wait" lol
6:43 She would hold more credibility if she said we connect to your pc and conduct a voodoo ceremony
I have never seen one of these pop-ups, they must be local to the US. Only had 'Microsoft' cold called me once, had them hanging in there for about an hour or 2, then they realized it wasn't a windows machine. 🤣🤣🤣🤣🤣
Good work Julie
What!!! You did not delete their computer.... Or bring down their scam centre! Sad!
When whey would call and tell me they were from Microsoft and tell me there was a problem with my computer. I would tell them I didn't have a computer. They would insist that I did and that I was lying lol. Nasty like haha
I like when they want you to take a picture of a receipt or cash, and the scambaiters say they don't have a cell phone, the scammers tell them "before you go to the bank, you need to go buy a cellphone" 🤣🤣🤣🤣 As if... smh.
lol.. Beautiful! Intelligence is a mighty weapon. Stay in school kids!
Thanks!
What if you gave somebody Access to your computer like 15 years for remote viewing? How do you make sure They can't get in again after all this time ???? I don't even remember who I gave that access to.
She reminds me of Sue Heck. So beautiful!
Ah, yes. Redmond, Philadelphia. I’ve been there many times.