Mastering Change: KM Member Insights From a Seasoned Expert

Change management continues to be the priority skillset and organizational capability knowledge management (KM) teams are focused on. In this webinar, Lisa Cervantes, a seasoned change management expert at Defense Finance and Accounting Service (DFAS), share best practices and her experiences in managing change effectively.
This interactive webinar will include topics such as:
-appreciative inquiry,
-the importance of sponsorship and building coalitions,
-developing a hybrid change program, and
-how her organization continues to successfully evolve and enable KM.
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