You are so right, the “customer clock” really is very important! We were told we could not tell customers what prompt number to choose to be placed in line to speak with a CSR. They insisted that the callers must use the array of confusing prompts to reach us, mind you all prompts came to a CSR anyway, and English was not their first language usually! Why on earth?! We were told to lie and say the prompts change and that is why we couldn’t give them the number to press for a representative. Can you imagine how upset these callers were? I love your premise to prevent the situation in the first place. And you are 100% right, if I am unhappy I don’t complain, I tell everyone, and I never return.
👏🏾 🥰 I was beginning to believe good customer service was a thing of the past! I used to work for Amex, and it was a great job! They treat their employees with kindness and respect. And sir, you are so funny 😄.
Omg 😳 you are 100% talking the truth . My god there isn’t great customer services out there! No wonder I see so many angry ppl when they come out from their shopping 🛍 😆
Thanks Mr Steve Staunding for this Custumer Service Lesson because it gaves me good tips and things will help me to work in the custumer service area. A Pleausure.
@@SalesTrainer Thanks Steve and I will stay alert about new uploaded videos about tips for Costumer Service. Thank you and Best Wishes to you too - Jose.
We need to have more videos from you about this topic try to focus on the Taxi industry, though in my area, I’m looking to start a taxi service looking to change the Taxi business metaphor. I guess you would say I’m looking to change how people think about taxi services. I know the first step is study what Uber and Lyft do and do the opposite pay pay attention to their technology how they treat the public I’m talking about even the people that are crossing the street that aren’t in the sidewalk I’m talking about don’t rush the person crossing the street stop and allow them to cross even if there’s other traffic coming because other traffic coming up behind you sees you stopped in the middle of the road. The most likely will stop as well so it would be really nice for you to do a hour and a half video on this topic.❤
All excellent points. Thank you :)
My pleasure!
You are so right, the “customer clock” really is very important! We were told we could not tell customers what prompt number to choose to be placed in line to speak with a CSR. They insisted that the callers must use the array of confusing prompts to reach us, mind you all prompts came to a CSR anyway, and English was not their first language usually! Why on earth?! We were told to lie and say the prompts change and that is why we couldn’t give them the number to press for a representative. Can you imagine how upset these callers were? I love your premise to prevent the situation in the first place. And you are 100% right, if I am unhappy I don’t complain, I tell everyone, and I never return.
👏🏾 🥰 I was beginning to believe good customer service was a thing of the past! I used to work for Amex, and it was a great job! They treat their employees with kindness and respect. And sir, you are so funny 😄.
Thank you! Glad you liked the video!
@@SalesTrainer You’re welcome!
Oh woww. You really got a point.
Is true that just little things matter. Some Companies don't have strong support to offer a good customer service.
Most of them 😂 don’t train correctly !
Thank you so much for your informative presentation. We are so glad that we listened to you!
Omg 😳 you are 100% talking the truth . My god there isn’t great customer services out there! No wonder I see so many angry ppl when they come out from their shopping 🛍 😆
Thank you , for this lesson Steve. very helpfull,
My pleasure! Glad it was helpful.
I am a new fan! I work in a contact center and I share your customer service values 💯❇️.
Outstanding! Glad to know there are at least two of us. :)
Great customer service! Thank you Steve.
My pleasure!
Off the charts! You have my outmost respect sir!! Your on it!!!
Awesome! Thank you! Glad you liked it!
Thanks Mr Steve Staunding for this Custumer Service Lesson because it gaves me good tips and things will help me to work in the custumer service area. A Pleausure.
Jose: My pleasure! Glad you found it helpful! Best wishes - Steve
@@SalesTrainer Thanks Steve and I will stay alert about new uploaded videos about tips for Costumer Service. Thank you and Best Wishes to you too - Jose.
I am with you on this. So awesome that Steve personally replies.
Deanna G: Well... I try to reply. Sometimes it takes a few weeks, and sometimes comments get by me.
:)
Thank you for the kind words!
Very helpful tips
We need to have more videos from you about this topic try to focus on the Taxi industry, though in my area, I’m looking to start a taxi service looking to change the Taxi business metaphor. I guess you would say I’m looking to change how people think about taxi services.
I know the first step is study what Uber and Lyft do and do the opposite pay pay attention to their technology how they treat the public I’m talking about even the people that are crossing the street that aren’t in the sidewalk I’m talking about don’t rush the person crossing the street stop and allow them to cross even if there’s other traffic coming because other traffic coming up behind you sees you stopped in the middle of the road. The most likely will stop as well so it would be really nice for you to do a hour and a half video on this topic.❤
Here because of AG, let's rock bois!
Nice 👍
Thank you! Glad you liked it!
Good
Thanks!
❤