How to recover data from a Samsung phone with a broken screen, audio: English
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- เผยแพร่เมื่อ 30 เม.ย. 2019
- You can also use Dr.Fone to recovery data from broken Android devices: bit.ly/402WtUs
How to recover data from Samsung phone when the screen is not working and recover files from broken phone, access the data to copy, backup or delete it. How to recover data from broken screen Android phone and how to get files off a broken phone. How to get data from broken Android phone and how to access your broken phone from pc. Recover files from a broken Phone or recover Data from Broken Screen Android. How to Access A Samsung Galaxy with Broken Screen and how to unlock an Android phone with a broken touch screen. Tutorial to recover data from Samsung phone within different cases: when the screen is not display anything or the touch function does not work and a part of the screen still show. #Samsung #Android #DataRecovery
Smart Switch: www.samsung.com/smart-switch
Samsung Kies application: www.samsung.com/uk/getting-st...
The link for Samsung account login to remote access the phone: findmymobile.samsung.com
SideSync: www.samsung.com/us/sidesync - แนวปฏิบัติและการใช้ชีวิต
One of the few tutorials that haven't made me want to play it at 2x speed or skip sections of rambling. To the point and helpful. Thank you!
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That is such an important factor for me. I usually skip the first minute of a video, by default.
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Agreed
I never write on these comment threads but am totally compelled to do so in this case. Just wanted to say A MASSIVE THANK YOU. Saved me wasting any money on scam ' tec' companies that don't actually work or back up your device online. Clear, concise and to the point but the best part about this is your advice and walk-through 100% worked for me (using a broken black screen S6) Saved me such a head ache and would have wasted good money after bad if I hadn't come across this. CHEERS MATE!
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Great job man - genuinely helpful, condensed information and no bs clickbait/music etc
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Brilliant, I will have to listen again a few times as so fast and so much information. Really helpful. Thankyou Narcis
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0,75x speed
I love how he talks and when he talks fast it makes it so much more entertaining for some reason
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And quick to find what to do
i think hes hungarian ....that might explain it
@@tavish4699 he is romanian
Yes, you are right. As anyone can see on my channel, I have also released the Romanian version for this video and also for other videos that I created. If you like the tutorial, don't forget to subscribe and like the video, please.
i literally tried everything the phones screen is dead i am not able to
1.allow a bluetooth mouse to work or a keyboard to work so i can't connect a pc while having a keyboard connected so i can press enter to hopefully allow the file transfer window if enter does that
2.allow the pc to connect to do a file transfer
what i tried so far
nfc keyboard nothing happens when i tap them together
connect the phone to a pc and using smartswitch it just says it's not allowed to as i need to have a keyboard connected simultaneously and i have no way of connecting one i only have one otg port i even tried a usb hub now i have ordered a new hub with usb type c
i tried booting into recovery but half of the time i don't know what i am pressing i somehow managed to get into adb sideload but it never works properly if i could open recovery then tap the volume up button over and over again to know i am at the top then go down the steps i need to but that doesn't work i have no idea why
i tried flashing twrp in recovery it doesn't work i have no idea why
what does work is unlocking the phone as it changes the message in smartwitch to this phone is locked to this phone is not allowed so that part works display touch also works the display is just dead, i hope the new usb hub i ordered will let me connect to a pc while connecting to a keyboard as then i can hopefully press enter to allow ptp if enter works for that window
i am using a galaxy a5 2017
It seems that you only can recover if you replace your display. This way you also get a good working phone that you can harness.
I have the same problem with the a5 2017 please let me know if you found a solution or if you just replaced the screen
@@NarcisDitiu you are a life saver my friend! I dropped my phone so most of it is cracked & has weird lines through it so I'm unable to read screen, is there away to replace that so I can see & get my stuff off?
Yes, you should be able to replace your screen in an local GSM service, that you can find near to your place. Also talk to them to inform them to avoid erase your data in the repair procedure.
clearly one of the best and helpful videos I have seen to access a phone that doesnt take any input any more and is locked!!! Super well done. No wasted story telling. straight to the point. Love it! thank you Narcis!!
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No bs, not trying to sell you something, not extending the video, no lies, just straight to the point
Thank you so much! You saved me a lot of time and money 🙏
You're welcome!
Thank you very much for your feedback!
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This guy deserves heaven.
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😂😂😂
He actually does!!
@@NarcisDitiudo you know how to retrieve pictures off of a really old 2005 flip phone that's broken? Board still in tact. 😭😭😭
In order to help people that have such problems, I created this video that can help you in several situations, even if your screen or touch is not working, this is the purpose of this video tutorial, but as I said in the video, it cannot work in all the cases. You can try to watch the entire video and see if there is any procedure that can apply to your case and see which one is working for you. In addition, on some phone models, you can use a usb/hdmi dongle to connect the phone to a TV / Monitor for display. Or you can try to restore to another phone, the backup from Samsung or Google account, only if you have previously configured them on the phone with the broken screen, as I show near the end of the video.
Some of procedures are easy and some of them are difficult, that is why I wish you good luck! If you succeed, please let me know which one worked for you.
Genius! Thank you so much Narcis.The lower 2/3 of my cracked screen was black (upper third visible and touch responsive), but even the non-visible part of the screen could still register my touches. I used the USB mouse to enter my PIN--I never would have known that trick without your video. Once I was able to unlock my phone I was able to run a Google Drive backup. That got my settings to the new device, but did not allow me to get my SMS/MMS data, which I really wanted, but found a work around. Because I had insurance, I received a replacement phone that was exactly the same (Samsung S8) as my broken phone. Using the new phone as a "mirror" I was able to touch the correct parts of the broken screen to download an app called SMS Backup and Restore. I ran an SMS/MMS back up and the app restored all my messages to my new phone. Thank you so much for your video!
You're welcome! If you like the tutorial, don't forget to subscribe and like the video, please. I also appreciate all the details from your comment.
This has been the most helpful TH-cam video for me EVER!
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I love how detailed this is. Have a like. Another thing to mention would be using the MHL adapter/cable to connect the phone to a TV/Monitor and then proceed with the file backup (If the Touch Screen is not broken as well) to an SD card on the phone and then use an OTG adapter to transfer the files to the PC and then to a new phone.
Thank you for the feedback and like! I also appreciate information that you provided, so I thank you for your entire comment!
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THANK YOU for this video! Great knowledge, and well presented. I spent a few hours trying to search for an answer for my problem. Came across your video and now my problem is solved. Btw didn’t even know I could use a mouse with my phone. Appreciate you!
You're welcome! I also thank you for the feedback! If you like the tutorial, don't forget to subscribe and like the video, please.
@@NarcisDitiu How am I supposed to know the coordinates using mosue if my screen is black?
In order to help people that have such problems, I created this video that can help you in several situations, even if your screen or touch is not working, this is the purpose of this video tutorial, but as I said in the video, it cannot work in all the cases. You can try to watch the entire video and see if there is any procedure that can apply to your case and see which one is working for you. In addition, on some phone models, you can use a usb/hdmi dongle to connect the phone to a TV / Monitor for display. Or you can try to restore to another phone, the backup from Samsung or Google account, only if you have previously configured them on the phone with the broken screen, as I show near the end of the video.
Some of procedures are easy and some of them are difficult, that is why I wish you good luck! If you succeed, please let me know which one worked for you.
i wish all the videos on youtube were like yours, gets straight to the point, no clickbaits, tells you what's possible and what's not possible. love this man
I appreciate! Thank you for your feedback! If you like the tutorial, don't forget to subscribe and like the video, please.
You have saved someone so much headache and tears as my wife's phone had broken LCD and using your video I was able to get all the files back. Thank you and God bless
You're welcome! I also thank you for the detailed feedback!
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Dude seriously you are a lifesaver. I didn't even know you could connect a mouse and keyboard to a phone
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OMG!! man you have no idea what you have done to me. REAL GENIUS!!!
I've recovered my file from my damaged screen Samsung J7. Thanks so much!
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@@NarcisDitiu Yeah man I've already subscribed & liked the vid keep up the good work bro
@@RiseET I have the same problem with my J7 how did you do it?
This was quite helpful because obviously my display decided to not work anymore the day before I had a major backup planned. The display is still fully displaying, just not reacting to touch anymore. The buttons still work as well.
My phone is locked so the Smart Switch option wasn't working. I'm expecting an USB OTG adapter tomorrow for my USB mouse so I can at least unlock my phone and switch on bluetooth. Now I'll see if either the Side Sync can help or if I can connect a bluetooth mouse (I'll buy one just in case), my old phone is a J5 (2015), but it has been updated to Marshmallow, so I really hope this will work, because I heard using USB OTG is supposed to work with anything higher than Android 4, but I have read that it potentially doesn't work depending on the J5 version you own... And you mentioned bluetooth mouse would only work with Android 6 and up...
Maybe I can get my phone to back up my google account via WiFi. Because then I'll be able to just restore it on my new A70. (We currently don't have WiFi where I live, we will have it again at the beginning of October, so there's no new back ups at the moment. But I can go to a coffee shop or university and log into WiFi there to back it up).
Thank you for all your tips! I was really stressed out because Smart Switch wouldn't work and even connected with a cable the Windows explorer said my phone was empty. Should this be the case tomorrow I can try and enable the developers mode and try and get my data that way.
Thankfully my contacts are saved in a special cloud service and all my images and videos are on my SD card.
It's still a really big hassle though, so I'm glad you gave so many tips. With my new phone I'll definitely enable google back up whenever I'm in WiFi so I won't have this issue again.
You're welcome! If you like it, don't forget to subscribe and like the video, please. Also, just to complete the information - the relation to Android 6 and up, was about the introduction of USB access approval from the phone when connecting to a computer to access the storage of the phone, that can be accomplished by using a Bluetooth mouse. I thank you for such a detailed comment!
Two years since this video was made and it is the only one that worked! I am So Overjoyed! I fretted and searched endlessly. I used different software programs that raved about success. YOUR methods are gold. Thank you so, so, so much. I am very thankful!
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You are a life saver! I couldn't get anything transferred until I came across your video. It was enlightening! Thank you!
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One of the most helpful videos I've ever seen
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Thank you! I had my phone in flight mode when I broke it and didn't think I'd be able to get anything off it or save it etc but your tips are amazing! Thank you!
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how did you access you phone when on flight mode?
Thank you! I was able to follow your instructions to use a keyboard/mouse to unlock my phone and allow another device to access it. Better info than what I got from both the service provider and samsung techs.
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Very helpful video! I have been trying to get into my Galaxy S9 for days now. The screen got broken and for some reason Airplane mode got turned on. Thank you so much for this video!
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Life saver. Thank you for this amazing video man!!
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This video saved my semester, thanks!
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Never store your important data in a single location.
This got me out of a bind, thanks for this mate
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I love you!!! Thank you so so so much!!! I broke my galaxy 8 screen and it has all my daughters memories from birthday pics to graduation. Stores wanted to charge me $200 to $300 for screen replacement when all I wanted was to do was access my pics. Didn’t know I could use otg with mouse to easily do the job. Therefore thanks so much again!!!
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how u get the data i have same issue . this vdo is so.confusing
Thanks! I almost lost hope, you saved a phone today m8
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Really helpful thank you. I should have paid you for this.
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You're a lifesaver bro, my mother dropped her phone and damaged the screen. So black screen and no touch pad. Using the Samsung Smart Switch app for PC helped me to get all her contacts back. I tried every trick in the book and your video was the one that worked.
Thank you for the detailed feedback!
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The keyboard method worked for me finally a usual self help video! Thank you very much...
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Such a life saver, thank you so much
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The only tutorial ever that doesnt makes you want to shoot yourself, it's fast, it's clear, it's concise, it gives you all infos you need, for every possible scenario, with no bullshit, no shitty mic, no terrible camera.
Wow.
Thank you very much for your detailed feedback! I really appreciate it.
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THANK YOU A MILLION TIMES OVER! Was able to plug a mouse into my broken-screen phone and recover photos and files that did NOT back up with the Google Drive backup & restore function.
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@@NarcisDitiu done and done!
Literally the best video out there. All other videos I've seen start with 'now go on your settings on your phone'. Like how am I meant to do that with a broken screen?
But this video helped me so much! Thank you!!!!
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This is the voice you want to hear before ARMAGEDDON strikes
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Dude! You just saved me from losing all my stuff! Thank you!
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this was posted a year ago but the mouse trick still helped me to transfer data from a phone that had screen bleeding and no functioning touch screen. thank you so much!!
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My mind was exploding with exploit ideas because phones are unhackable these days. But then your video comes up. Wait, this works, and will always work. Thank you.
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Im trying to recover anything from my Galaxy S2 from long ago. The phone charges and powers on (lights and sound) but the screen is black. I've tried plugging it directly into my computer and it makes a sound like its charging but no option pops up for me to retrieve anything. Is there somewhere I should be looking (a file), or do you think thats an indication theres a password on it (sadly I can't remember what itd be if there was a code on it). Your videos are very informative, thank you!
On Galaxy S2, if SmartSwitch doesn't work, you should try also the Kies application from Samsung. Also if you had an Google account configured on that phone, you should try to see if you have a backup in Goole Drive from that phone.
I have the same phone and the same problem. please let me know if you managed to solve this one
I JUST WANNA THANK YOU FOR GIVING ME THE INSIGHT TO USE THE KEYBOARD TO GET IN MY PHONE! IT HAD NO TOUCHSCREEN!
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you legend, the keyboard method worked for my broken screen, managed to smart switch it all onto new device
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Thank you SO MUCH for this video! I recently damaged my phone screen so badly that it is all black with no way of being able to see the buttons or unlock my phone. With your keyboard method I was able to unlock my phone and fully backup my data so that I now can get it fixed or have everything ready to transfer to a a new phone. You are a life saver!!
You're welcome!
Thank you very much for your feedback!
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Yeah, but for most of these options you need at least partial screen working. But the screen is totally fried on the 1 I'm working on. But you did give me a couple of ways to try, so ty.
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Salut! I have a Galaxy S7, the screen is broken and unusable. I just need to get past the lock screen but it's impossible trying to use the mouse when you cannot see or confirm that it is unlocked. Do you have any tips? Mulțumesc.
Hi, yes, you can try the other procedures from this video, including backup and unlock and remove password from the Samsung portal from another device connected to the Internet, if you have already configured on the phone a Samsung account beforehand you lost your screen.
+1
fucking edge phones man.
HUAWEI P30 (wont work on P30 lite) - What worked for me - bought an adapter with a male type-C, and a female USB 3.0, HDMI (~15$). Used a HDMI screen and a keyboard to enter the PIN, and then switched to a mouse and enabled developer mode. In networking switch to PTP, and transferred the files. Thanks for the tutorial!
You're welcome! Thanks for the feedback and for the information! If you like the tutorial, don't forget to subscribe and like the video, please.
Thanks for the video, really helpful and explained thoroughly and expediently :)
You're welcome! I also thank you for your detailed feedback! If you like it, don't forget to subscribe and like the video, please.
I couldn't understand, until I clicked on the three dots at the bottom right of the window and selected 0.5 speed...
I am sorry for the pronunciation of the English language. I'm not a native speaker. I did my best in this video. And if the video helped you, don't forget to subscribe and like the video, please.
@@NarcisDitiu Narcis, your video is quite good. That is why I made my comment, including instructions on how to slow it down so that others could hear you! Keep up the good work, and consider talking a little slower. I am bi-lingual myself, and must remember to speak slowly in both languages!
My display aint showing nothing..i still need help and to retrireve all my contacts
same
You can try to watch this video and see which procedure can apply in your case.
@@NarcisDitiu you said in the video most times if partly the screen is still showing BUT mine is NOT even showing..
You can try the procedures that can apply to you in this case with a black screen.
@@NarcisDitiu ....No sd card,no samsung account,i had a pattern screen lock and the screen ist completely black...after fixing to PC i coudnt still access the phone because i need to click allow to access the phone but the phone is black
Very nicely detailed, thanks. I'll schedule a backup for my phone for the coming weekend :D
You're welcome! Thank you for the feedback!
Dude you're a lifesaver. Wife's S10 screen failed and as ever she hadn't set up any backups and had pin onlt. For cost of a sub keyboard I got in.
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Playback speed: 0.75
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You are a legend for this! It took a bit a fanangling since I hadn't setup my Samsung account on my phone but I HAD setup Google with my Samsung phone and that got me logged in. Then I chose to reset my password so that Samsung actually had a password for me in their database, and I chose to unlock my phone since it was still connected to WiFi, and after I unlocked it I was able to connect it to my computer for access to the internal files!
Thank you very much! I'm glad you succeed the recovering process. If you like it, don't forget to subscribe and like the video, please.
I connected the phone to the PC with
USB phone is on and I did the steps and
Type in password and phone is not unlocking
Excellent info, condensed delivery, THANKS
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This video was a life saver! Thanks so much!
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100 % saved my ass, I was unsure if my phone has done any back ups, and the digitizer is completely broken. I thought I lost all my sensitive data for good! Thank you so much! Liking and subbing just for this video!
You're welcome! Thank you for the feedback, and for like and for subscribing!
@@NarcisDitiu There's a few things I think you should cover related to all kinds of data recovery that is possible for an end user to do without special software, I.e things like finding ways to save lock screen and wallpaper photos when you don't have the original file anymore. I had to search through 10 different youtube videos to get the info I needed, when it could all be placed in one video.
This was extremely helpful, thank you. Subscribed
You're welcome! Thanks for the feedback and for the subscription!
I have been using an s10+ for the past year and a half and just recently the phone screen isn't responding, i can turn it on and off but that's just about it. I looked up places to repair it and I called them but they said the repair for a new screen and battery would be 300 dollars. Do you think i could be able to use the mouse method because i have a pattern and unlock the phone and transfer the data to a new upgraded phone just using the mouse?
You can try. There are a lot of variables, so I cannot say if it will work for you or not. In order to help people that have such problems, I created this video that can help you in several situations, even if your screen or touch is not working, this is the purpose of this video tutorial, but as I said in the video, it cannot work in all the cases, and also there are situations that people broke only a part of the screen and still can use the remaining part. You can try to watch the entire video and see if there is any procedure that can apply to your case and see which one is working for you. In addition, on some phone models, you can use a usb/hdmi dongle to connect the phone to a TV / Monitor for display. Or you can try to restore to another phone, the backup from Samsung or Google account, only if you have previously configured them on the phone with the broken screen, as I show near the end of the video.
Some of procedures are easy and some of them are difficult, that is why I wish you good luck! If you succeed, please let me know which one worked for you.
Just wanted to say thank you, the OTG mouse combo worked a treat. You are a life saver. Great work!
You're welcome!
Thank you for the feedback!
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Many thanks! Unlocked A5 2017 with otg/keyboard method and backed up my files. Thumbs up!
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Thank you Narcis, your video was a great help. I was able to recover my data following one of your tips. Great job
You're welcome Daniel! I also want to thank you for the feedback and for the appreciation!
And if you like this tutorial, you can help me by subscribing to my channel and like the video, please.
You are the best, thank you so much! I was going to lose a lot of data without your help!
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Thank you so much for this! It is very helpful!
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You're DA MAN! Thanks a lot! Connecting USB keyboard trick to unlock the phone with a dead screen is exactly what I needed to transfer contacts/pics/videos.
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I wish I found this video much much earlier. I have been trying to acces my old phone for so long and it worked because of you! Thanks! Mulțumesc!
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took lot of attempts but i manged to recover a lot of things from my phone. thanks, you made my day!
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Salut. Cel mai bun tutorial gasit pana acum. Cert e ca am rezolvat problema. Multam Narcis!
Hi, and you're welcome! Thank you for the feedback!
I also have the Romanian version for each of the video that I published on my channel, that you can look for, including this one.
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This is how you do a video. Thank you SO much!
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The mouse thing is so genius!! Thank you for this
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this was the best comprehensiveexplanation of this process I have seen after watching 10 videos. Thank you!
You're welcome!
Thank you for the feedback!
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@@NarcisDitiu Oh I subscribed as soon as I watched the video!
Thank you! Unlocked the phone using a keyboard and retrieved my photos.
You're welcome!
Thank you for the feedback!
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Very informative and helpful. Great video
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Your video is very useful thank you so much !!!!
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Mann I just love you srsly you saved my ass, I was able to unlock my phone and retrieve the important data in it thank you so much mannn it's just a honest comment and thank you man you deserve this like and subscribe for your channel love you man❤️❤️❤️
You're welcome! I'm glad this worked for you. And thanks for the feedback!
Thank you! Keyboard option saved me.
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Keyboard method worked perfectly. Thanks alot!Subscribed!
You're welcome!
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Easy to understand and quick! great video!
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Brilliant video mate!
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Perfect, just what i needed. Thanks very much. The USB Keyboard /connector saved me. :)
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You are awesome. You saved me hundreds of dollars and a TON of hassle. I am really grateful for you man. Thanks a lot.
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Many thanks, it works.
If your screen is totally broken connect your phone to the HDMI cable to display on any screen. You will be shown a padlock screen, to overcome this.
Use a dongle that has HDMI and USB port.
First step, connect HDMI to any screen
Second, connect any regular keyboard to the USB port. Click any button on the keyboard twice and then enter your passcode and hit enter.
You’re IN!!
You're welcome! Thanks for the feedback and for your important information! Can you please give an example of such dongle that worked for you?
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Two thumbs up and salute for you Sir. Thank you for sharing your knowledge I back up all my files even my s8 plus lcd is black out damage by water. I can sleep better now. God Bless and more power.
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Narcis Ditiu my man!
God bless you bro, you helped me so much! No words to describe my happiness!
Thank you so much for your help! Mucho mucho grande grasias mi amigo!
Glad to hear that. I appreciate your comment!
your tip to type a couple characters first then hit backspace a few times then my pin and enter was the secret sauce that got me into my phone, thanks! FIrst step disable lock screen, enable debugging
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I jave no idea what other videos u have yet but I subscribed because of this video . Informative fast clear . Nuice 😍
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Method 5 worked perfectly. Thank you.
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Love this view, no bullshit, straight to the point
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Thank you, after 1 day, thats the only video that helped me, i will try to save my grandpa phone
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connecting a mouse with the usb-on-the-go cable, great idea! Thanks! It worked like charm, now backing up whatsapp chat history for the Mrs.
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thank you man it really was helpful!
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This is very helpful. Thank you very much.
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You know you just saved my life! Thanks a bunch
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@@NarcisDitiu Sure! I've already shared it with family and friends :)
Saved my day! Thank you so much!!
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@@NarcisDitiu done and done :)
I had the same problem. I have read a lot in many (comments in) clips. These steps (pushing with thumbs, tapping, freeze method etc.) did not help me with my LCD screen issue. Or make screenshots with the OTG (on the go) cable connected to a monitor which is also helpful. For me the OTG didn’t helped. I bought a HUB in witch you can put a monitor (hdmi), mouse (usb-a), keyboard (use a usb-a to sub-c converter for the keyboard port). This did also not helped in the beginning, which is very frustrating and I already had an appointment at a repair shop. Luckily after a few hours trying to make connection with the HUB, somehow the software Dex made a connection with the HUB through the monitor. So when the HUB is connected with all the cables in it, you can press the mobile power button one time and/or backspace onetime or mouse to see something on your monitor, but normally this shouldn’t be necessary. But take note that it may take time for the software to recognize the HUB/monitor and for yourself to find the knowhows of how to make connection with your devices. Also my S21 ultra was in flight mode. If this wasn’t the case you have the possibility to go to Samsung fine my phone website and unlock your phone. So when I had connection with my HUB on the monitor I stopped the flight mode, I went to setup > accounts and back-up and made a backup of my files in the Samsung Cloud and for my pictures/movies in the Google photo app (I bought 200 GB in the Google cloud). You also have the possibility to connect an external hard drive in the HUB so then you don’t have to buy GB. Also I put the USB debugging on in the developers mode.
A big thank you for your comment, as includes a lot of useful details and procedures that complement to this video. If you consider that this tutorial, help you in any way, you can also help me by subscribing to my channel and like the video, please.
Very quick straight to the point... it definitely helped me.... I would definitely like... subscribe and share thanks alot
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This has worked on my Note 8! Fantastic video! Better than Samsung's support! A** Thanks!
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Oh man, the first 2 minutes were all I needed. Thank you very much man best help on this topic.
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Thanks man this video helps a lot👍👍
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hi on find my mobile when tring to back up my data it says requesting backup data for hours. any help?