ฝัง
- เผยแพร่เมื่อ 25 ส.ค. 2024
- Oscar Munoz, the CEO of Untied Airlines, today said he felt "shame" when he saw the viral video of a bloodied passenger dragged from one of his airline's flights Sunday night.
"This will never happen again," Munoz told ABC News' "Good Morning America" in an exclusive interview.
The passenger, David Dao of Elizabethtown, Kentucky, a 69-year-old physician specializing in pulmonary disease, is at a Chicago hospital undergoing treatment for his injuries, according to lawyers for his family.
United Flight 3411, operated by Republic Airways, was set to depart Chicago's O'Hare International Airport at 5:40 p.m. local time Sunday, bound for Louisville International Airport, when the incident occurred.
United told ABC News that passengers were offered up to $800 to give up their seats for four crew members who needed to board.
When no one volunteered, the airline generated a list of four names to be removed from the flight and be re-accommodated, according to the airline's contract of carriage.
Of the four people, Dao was the only one who refused to comply, which triggered a call to airport police.
Terms:
United passenger forcibly removed
United passenger removed
SUBSCRIBE to ABC NEWS: / abcnews
Watch More on abcnews.go.com/
LIKE ABC News on FACEBOOK
/ abcnews
FOLLOW ABC News on TWITTER:
/ abc
GOOD MORNING AMERICA'S HOMEPAGE:
gma.yahoo.com/
Can you imagine a world without phone video cameras? I can't, anymore. This CEO would never have apologized had that incident not been caught on video.
RNB They would have charged the passenger with assault and he'd be going to jail.
Problem was this CEO saw the video already and decided to email all his employees that it was the right thing to drag him off the plane. He only apologized after the stocks fell and the social media storm/boycotts.
RNB #wellsaid #keepitreal
@@bestly802 The stock jumped from $69 to $83 immediately after the incident
Tooo....late man.. just toooo late.. This is just ridiculous that he finally apologizes after they are faced to lose a billion.
oh.. I'm with you 1000%.. of course apology about losing a billion. Otherwise, he wouldn't have done this action in the first place...
and they made public the dr, past. like that matters, he is just trying to hold on to his job, it's gone
That was the left wing commie pinko media. That's the only thing Liberals know how to do.
That was in response to being asked for more information on the person United brutally physically removed.
Congratulations! You've just won the award for most absurd utterly unrelated to anything to do with this comment.
Best actor in a leading role, Oscar 2017!
No, his acting is very FAKE. His acting cannot even earn him a nomination. 😀😀😀
Dave Gaurino agree. besides, since he directs United, should he also be nominated as best director ?
G Gong 🙂😂😂😂😂😂
He does look like a "puppet."
G Gong puns intended?
This is called lying with a straight face. He supported this at the beginning and now apologizing after seeing public's reactions
Agreed
" It was the system failure "...Yea, the system made you all acting like robots without any humanity.
xxxct
+b b aa
It is extremely hard to believe that such an old company like this doesn't have a mature policy when it comes to handling a case of overbooking and needing to displace a seated passenger. They only just figured out that the threshold for convincing a seated customer to deplane is much higher than one who hasn't boarded? Come on, who are you try to kid? I find that extremely hard to believe. From my own experience flying with United, the culture of the company is extremely arrogant and has a "us versus them" attitude with its customers. The front line staff are truly one of the most rude and obnoxious people in all service industries combined. It's truly appalling and surprising that this company is still alive after so many years of poor service.
Invisible robots shooting lasers. Fuck this Turd Ferguson cosmic karma comes in many ways
"It was a system failure" for us to kick off 4 passengers so we can send our own crew to another Airport. Uh-huh....yep....system failure.
I'm afraid they'll start saying "no phones allowed" on planes in order to stop thing like this from being documented again
Jenny G no one will use untied anymore if they get too strict.
Jenny G United can say what they want. they can ban all phones...etc. I am thinking that there are many of us who just won't ever fly them again. yes, it can be too late. that the 'apology' was so long in coming...that he at first double downed until after he saw how big the backlash was...that he blamed the victim....that he had the audacity after all of that to say it is never to late....😠
The best thing the CEO can do is to apologize to the doctor in person and resign...
Joel de los Reyes resign? Why?
im afraid too... lol
He'll be resigning soon. Just watch.
I believe the same. The Board of Directors will force him resign, if he does not go the stock will not likely stop bleeding.
fucking hope so. I'm nor religious but I'll pray for his resignation without pay.
DIXI FREELY yea, his image is the scar that will be left from this awful scenario. So the board will have to replace him and start fresh with a new direction for the airline.
If he doesn't....You quit your job immediately.
Worth a golden parachute lol
When asked if he thought the passenger was at fault..... yea that's 5 second pause before saying no..... 😂😂
Frankie Vang hahahahaha
Frankie Vang argh!!!!! he is insincere! period!
Travel Inspiration 360 calm down lmao who cares FUCK
Lol ikr
Interviewer: "Do you think he's at fault in any way?"
Munoz thinking: "Yes, he's at fault, but what is the correct answer I'm suppose to give so my stock don't drop more?"
If you gonnna lie, at least don't pause so long before giving your answer. It's a dead giveaway
bikerfreak714 exactly!! His eyes went from "can I leave" to "Oh Shit! I need a quick lie, think man think".
bikerfreak714 😂😂😂😂👏👏👏👏 yup
IMO, that was a very insightful answer
he does'int seem guiltless at all if you ask me
The passenger suffer concussion, broken nose, loss two teeth. No one should be treated like this.
Hairpro Direct you know what makes this situation worst, they tried to bring dr dao passed to make it right for what they did. According to The news he was a gambler and did other illegal stuff as well
@@antoniogarcia519 just because he did illegal stuff in the PAST still doesn't mean people should be treated that way
his expression at 5:40 says it all..
Crishantha John he took a lilt to long to answer that question. Umm is not an answer!
I like that long PAUSE. It's very disruptive.
This man's acting talent is actually on par with Tommy Wiseau from The Room lol
They did not hit him. They did not him him! They did NOT! Oh, hi Mark.
+godzilla2845 best comment ever
OMG HAHA I love this comment
As good as Robby Parker from Sandy Hook?
I did not drag him, I DID NHAAT, o hai dao.
Goodness, I didn't think it could get worse but it just did. He's clearly the worst actor, might as well have just sent the guy who dragged the Dr.!😡
Eden Abraham 💔💔💔
Eden Abraham 😂😂😂 his apology was sooo fake
Of course it was fake
Eden Abraham
damn Straight...
#SystemFailure.. or United Employee incentive BShitttt
F *United*
CEO is lying -- his first responses blamed the Doctored.
Love this reporter. She looks so professional yet you can tell her anger as a human being. 10 points for the struggling brows
You will pay this Doctor not only money, but I hope your company goes under. This company is an example of corporate GREED; that is how it is. The passenger bought the seat, he was already on board, this is inexcusable. BOYCOTT UNITED AIRLINES - BOYCOTT UNITED AIRLINES.
Harr W united and deltameltdown- done with both. PTSD is real and affecting all involved.
he obviously doesn't care. only acting generous cause he on TV, homeboy you sent that lame apology and already dug a deep hole for yourself. everyone boycott United Airlines.
too late for the apology, you had your chance! United should fire this guy ASAP. #boycottUnited
Save it.....for Mr Cheeto-Head
Untied says that the seats to be vacated were determined at random , but I wonder just how random. Were the business and first class seats included in the "random" selection process ?
***** Okay thanks.
triplebackspace Man I don't agree with United but you can expect to have United get first class seats given up by passangers for their crew.
No. No first, business, preferred, old, disabled, children riding under 15, so on., including connecting to other flights that would delay further destinations
he is 71, I think that is old. and yanking him straight out of his seat, is way out of line no matter
Stan Buczak Yea I saw an interview with a fellow passenger that stated several passenger were chanting offer more money , when the first $800 dollars in vouchers were offered and there was no takers. Given the results brought on by deltas actions ,I bet the company is kicking itself in the head about being stingy and not offering the maximum amount of 1300 dollars. If they had I doubt any of this would have occurred , if they had though we would have never had this prime example of just how little delta cares for its customers.
Is it me or is this not sincere?...
Worst part is that this man is an angel. Hes a doctor who was flying home to open up a free clinic for vets, and this is the treatment he got. Never , Ever book with United.
@ashleyk6716 David Dao is not an angel. Yes You are correct in your statement however He was also disciplined on previous occasions by medical boards for conduct unbecoming of a Doctor. What happened to David Dao is completely unacceptable and this incident helped change airline bumping/compensation policies for the better, but Dr. Dao had a shady past which sadly was exposed solely because of the mistreatment he received.
The interviewer's face everytime she asks a question be like: really nigga? 😂😂 Y u keep lyin 🎶
Lier lier pants on fire!!!
So the CEO says that when he first saw the video he felt very ashamed then he tells all his employees that it was the Asian passengers fault for being belligerent and disruptive then he proceeds to tell them that they did the right thing.... United only cares about justifying themselves so they can make more money. If it wasn't for that hey couldn't care less how they treat others.
With acting this bad, this guy doesn't deserve 'Oscar' in his name...more like 'Razzie' should fill that void.
#boycottUnited
you are the same kind of person that will judge all muslims because of the actions of several. you judge the entire group based on one incident
Ivanna Nukya duh! Are you lame?
It is totally fair to judge a company by their leader, that's why he gets paid the big bucks!
They know next time they need to confiscate all the phones in the first place
Caryn Chan hope it doesnt apply to us in Asia... 🤐
Probably be safer with all those dodgy Samsungs and not forgetting cheap imitations.
lololol
i bet they'll try that new policy... LOL
United Airlines gave 'fight or flight' a whole new meaning.
The CEO has to resign. He completely screwed up his first two "apologies." Employee morale shouldn't come at the expense of customer rights. All officers involved should also be thrown in prison, and the idiotic staff that decided it was a good idea to get police officers or aviation officers involved should be fired, have pensions removed/cancelled, and also be liable for assault/battery. I'll never fly United again - ever.
The passenger had a concussion, broken nose, and lost two teeth. On top of that, the police department released a statement that said the "passenger fell and hit his head."
Finally - let's be honest about something - if this had happened to a black passenger, there would be protests and RIOTS all over the country.
Guys you have to go and read the letter he sent to his employees after the incident he was praising them. So please don't fall for this absolute bull.
Several years ago, I asked a United flight attendant to assist me to get my bag in the overhead bin because I was recovering from a back injury. She refused and told me that wasn't her job. She was so rude. Thankfully, a male passenger helped me, but I checked the flight attendant about her nasty behavior, telling her that I've never had problems before on American, Delta, or Southwest Airlines. The woman started power-tripping and threatened several times to kick me off the flight. All of this was public and upset me so much that I was crying. I spoke to the lead attendant once we landed and she apologized, but calls and emails to corporate were not returned. I vowed to NEVER fly United again. Seems that I was right to stay away.
United is well known for their bad service. The company was almost bankrupt , I think.
@@rnegoro1 United, Delta and American all were bankrupt some years ago but they all recovered.
Good thing Munoz is gone
@kimberlycoleman4630 No disrespect but YOU SHOULD HAVE BEEN REMOVED from that flight.
Your back injury, unfortunate as it was is not the Flight Attendant’s problem and lifting your heavy bag (which likely was oversized to begin with per cabin baggage rules) is not part of her job during aircraft boarding. My sister has been a Flight Attendant for over 25 years having worked for multiple Airlines including United and with practically ALL Airlines, their policy is that IF the passenger cannot safely lift the bag into the overhead bin using their own (unassisted) power and strength, that bag is considered “cargo” and must be checked to its final destination, no exceptions.
Your objections to this policy are duely noted however your attitude toward that Flight Attendant, regardless of whether right or wrong should have gotten you removed from that flight. If in fact You subsequently boycotted United, they don’t care because there are many others including myself who still give them our business.
How entitled are you?
On no airline on the planet is it the flight attendant's job to lift your suitcase for you.
If you can't do it yourself, you shouldn't be traveling.
Heartless, arrogant, greedy liar.
Three years ago, we sat inside a airplane in SF from 1 pm to 4 pm before they announced the flight got cancelled--there were two other UA flights cancelled as well. Hundreds of passengers lined up to get rebooked. UA only sent two workers to help, and one left after three hours. The remaining worker claimed that the passengers are "sharks" and she was this poor little fish. We stood in line from 4 pm to 10:30 pm. Never UA again.
*This chump was about to cry during the interview. (Or was he putting on an act?) He deserves what he will get, no doubt! Everyone can be smart in hind sight. the policies of the UA as implemented gleefully by him ( notice how he supported the actions of the staff in his first message) will cost UA. This could be the proverbial straw that broke the camels back*
Azzy M sound like hes want to cry while talking. fuck ur acting
Azzy M sound like hes want to cry while talking. fuck ur acting
Boycotting is the most reasonable option.
Very good interviewer. She asks the important questions.
Notice how long the dude paused before saying "No, the passenger wasn't at fault"
I like the interviewer. She is very sharp. Her eyes are eating the man! I love her!
Love the pause when asked if it was the passengers fault that this happened...
He couldn't even lie and say no... He had to convince himself right in front of a camera to lie and tell us what we wanted to hear... Terrible!
"Oh shit, people took a video and we're losing money?! Guess we'll apologise now".
He is so arrogant, nasty piece of work!
I will never fly United Airlines again. Who is with me?
Oh yeah I'm not very honored to be the first comment. #boycottUnited
Eden Abraham lol
5:35 Well that lengthy pause before answering suggested sincerity to me
Dont overbook flights bastards, if I paid my ticked dont ask me to leave my seat
Especially when you wait for hours
so shameful so shameful. UA is going to pay a very very heavy price for this incidence. There is a very important lifetime lesson from this incidence to all the airlines carriers and it's employees.Just see what more will happen in another few days. It's history in the making. There is a permanent financial and character damage to United Airlines !!
Insincerity... fear of loosing money. Obviously his lawyer told him he needed to apologize again. He has no clue.
Apologise to him? Your staff members dragged a man of his seat, dropped him on the ground and dragged him off the plane. The pressure you put on that man caused him to bleed from his mouth. He ran back to the plane clinging on and saying "kill me, just kill me I just need to get back home" he has 5 children who have children. Yes I know even if he didn't then it would still mean the same. All these videos describing how bad his past is.. Every single person in this comments and in this video have done things they wish they hadn't and this man tried to change his life around. This all happens because untied counted they're tickets wrong and moved an innocent passenger so that an employee can sit down. I am so disgusted that this is what our world has come to
Utterly disgusted!
Host "Do you think he is at fault in any way?"
CEO: hmmm oh how should I put it across??? No No, can't blame him anymore... I just lost a billion, can't afford to have more hatters!"
The most insincere apology ever! He has to improve his crisis management ability and live interview skills first, before talking about improving UA!
I'm not even gonna get mad anymore, I'm just going to learn to expect the lowest out of people I thought the highest of! :-(
Travel Inspiration 360 rich greedy piece of shit.
United Airlines : Enter as a doctor , Leave as a patient.
He praised this staff handling in an earlier email to them. After seeing his airline stocks tumbling and international calls for boycott, he is feeling shame. To him ,only money talks
People here on TH-cam are saying that the victim was not mentally sound and is a psychopath, among other rumours. The point is, no one, NO ONE, deserves to be treated like that in a Democracy, not you nor me. He is a senior citizen of the country and the brutal assault has violated several of the rights that he has. Imagine if your own father was in his place? Shame on you United Airlines and shame on those people who are unable to think with their own minds. #UnitedAgainstUnited
The United pilots just came out with a response placing all of the blame on the Chicago police. How can they as they were accomplices, standing by to witness the violence enacted on their customer without so much as a word. Did you see any of the pilots, or, God forbid, the captain of the plane come out of the cockpit to tell the officers to peacefully handle the situation? No. Did you see any flight attendants jump in to stop them from dehumanizing the doctor by dragging him by his arms, unconscious as he was concussed? No. Did any of the United employees on the flight protest when his face was turned into a flotation device, breaking his nose, knocking his teeth out, and concussing him? No. Shame on you pilots association. Shame on you. Do you imagine the captain of a ship would allow such behavior? Not a chance. Grow up you psychopaths.
why did he pause when asked whether the passenger was at fault? Was he tempted to say YES??? What a genuine guy!
1. Almost every airlines company oversells tickets. The point is the company should ask the passenger not to take this flight at the boarding gate before the passenger boards on the plane. Once the company allows the passenger to board and be already seated, the passenger has the right not to get off. This is UA's mistake FIRST - they should've prevented from this problem before boarding but they failed to do so. Then, you cannot say you have the right to drag any passenger out of the plane, especially in such a brutal way.
2. No matter what the passenger's background is (color, age, profession, history....), that's nothing to do with and cannot change UA's mistake. Some people would put two different things to discuss. If a passenger is a saint, then he/she shouldn't be treated so. If the passenger has done something wrong before, he/she can be treated so??? This kind of logic is ridiculous.
No passenger should be treated in such a violent way and gets hurt no matter who he/she is.
3. I used to take UA to the US. From now on, I will never take UA to any country; nor will my friends (I'm going to CA this summer; I changed not to take UA).
I'm not boycotting but TRULY SCARED by how UA brutally treats customers. I can't imagine what if I encounter such a thing someday because of their overbooking.
This scares me too... what if all airlines practice the same procedure in taking care of overbooking? I don't wanna give my seat up for another passenger just because they are higher priority than me, that would make me dispensable. Perhaps the solution should be no overbooking.
omg. boycott united
Ako agreed!
The CEO should be fired. Period. Horrible interview.
This man should be ashamed of himself
I read somewhere they randomly picked 4 passengers and they were ALL ASIANS, can someone confirm this?
that's a lie
3 of 4
two couples, 3 of them asians. You bet it's randomly selected
It's pretty obvious that they chose him because he was Asian. three out of the four "randomly" selected passengers picked to leave were Asian Americans...a coincidence? Yeah fucking right. They think Asians are submissive and meek and purposely chose mostly Asian Americans to remove. If Mr. Dao was African American mainstream media and people would address the racism in this incident rather than ignoring it. Asian Americans are most often the victims of casual racism and oppression. Boycott United!
I think he is lying point blank. I did not see any sincerity.
Vipul Patel he only bothered to apologize because stock went down
Award for best actor goes to....Oscar Munoz
Only in America will you find a plane full of 150 people who think their seat is more important than a doctor or a pilots.
United Airlines really fucked up bad on this one. They are going to feel the burn on this for a LONG time...
He said the asian dude was immature and his employees did good job and handled the situation very well.
That is all we need to know period.
#BoycottUnited
Bullshit. I've flown United a lot--this is EXACTLY who they are. I've avoided United at O'Hare since watching several years ago as a United Airlines gate agent deliberately sent a woman he didn't like to the wrong gate, ensuring she would miss her flight. I know this because he was laughing about it with the other gate agent afterward (I can move pretty fast, and let's just say that woman didn't actually miss her plane). Nice "joke". Now I guess we have to avoid United altogether. " Don't re-accommodate me, bro'."
oh my god, I almost vomit while listening to his "apology"! He is not a good actor at all. He sincerely apologize to UA's dropping stock marketing and his own job security, not the passenger who suffered and the passengers who had to watch this terrible scen!
5:39 God he still needs to think about ?? The doctor is totally innocent.His words just let me felt gross and dishonest.
This is terrible acting!!!! How about a little bit of sincerity???
How long did you need to learn the facts? 2 days?
"Apology" is code for "please don't sue us!!"
You're damn right about it not happening again because there won't be a United Airlines soon enough
It's still here unfortunately lol
That type of shit might happen to your ass in a the Public bus bought on a Plane damn they better Fire Everyone involved and give the man some Millions until then Boycott them
You have my vote... totally agree with you...
Joel de los Reyes thanks
How could he become a CEO??? This company is hopeless if he still holds that position. The culture must be changed otherwise they will loose all the customers.
NEW MOTTO: "United Airlines: If we cannot beat our competitors, we beat our customers"
He is so fake. This is an empty apology just to get the he heat down a bit
I think he forget to apologies to the patients of doctor
He made a bad call, his first statement was clearly attacking a victim of his employees and praising his employees.
This is not fake news, but definitely a fake person!
Munoz should be "reaccommodated", to baggage handler.
"i was hired to make UNITED better."
yea, better for the stockholders...
"Do you think he's at fault in any way?" That long pause just proves that this CEO doesn't care at all. This airline is so bs and they should get shut down. Inconciderent and harmful to passengers that pay for a flight, disgraceful.
What a liar he is. He called the passenger a "disruptive and belligerent" and now he's saying he's sorry? bunch of BS. Munoz told his employees: "I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.” Get rid of him.
why would they even interview this guy?
Funny how people change when the money stops flowing.
it was system failure? it was moral failure.
He's so sorry because he doesn't want to lose his job
I regret ever flying United. I'll never make that mistake again. This is terrible!
These people have to know we're not stupid. We all know he's apologizing because it's hurting his company's bottom line. David Dao, customer service couldn't matter less, I can't imagine how employees are treated.
Rebecca, here is the reason why this scumbag did not initially apologize and instead praised his staff for standing up to Dr Dao. He hadn't seen UA's stock plummeted 3%; it's only after he felt compelled to "apologize" and try to save his own skin.
Dear Mr. United Airline CEO , please understand that this case, the passengers were on boarded. the plane was NOT overbooked. This is totally the fault and stupidity of United airlines staffs, security police,and YOU were mishandled and dis-respect to all passengers. I used to fly United before.. but the check in gates staffs, counter staffs and planes staffs are generally NOT friendly and helpful at all.. Therefore, I will NOT fly UA again from my personal experience. It is a ridiculous services airline.
Stop lying United, if a flight is overbooked they would not give you a seat and let you board the flight and then remove you again. That is total BS, tell the truth. You fked up big time. Also why didn't you offer passengers some real compensation, e.g. $5k to take another flight? then you could have avoided all this bad publicity that will cost you millions.
"The only thing necessary for the triumph of evil is for good men to do nothing"
- Edmund Barke
United CEO should be dragged out of his job and thrown out into the street. That is what he called Re-accomodate.
Too late! I will never Take United Airlines ever!
This man deserves an oscar just like his name
WARNING: Bullshit detected! Bullshit detected!
It's too late, man. You should apologize to the passenger in the first place. You should definitely be "re-accomodated" to somewhere else.
I m not an American citizen, but if I travel to the u.s. I will try to avoid United Airlines as far away as possible.
Forget policies - do right to the passengers affected first, and don't hold back. Compensate everyone on board that flight, then go out of your way to make it right for David Dao. Finally, do it because it's the right thing to do; not because you're afraid to be sued.
Remember, you've already set yourself up if this ever goes to court:
Q: Do you think he (David Dao) is at fault in anyway?
A: No.
If United "felt shame" over the incident, it would have "felt" it before this. What United "feels" is the huge hit to the stock price - that's why they "care"... now. Apparently, that's EXACTLY who your "family at United is" because they were even backed up as "following procedure". The skies might be friendly, but you have to avoid being BEATEN and DRAGGED out of the seat you paid for first.
Another good one!
Why didn't she ask him why he said he the passenger was "disruptive and belligerent"
Oscar Munoz only answers to the stock price of UAL. Wanna see a real sincere apology with tears? Hit the company where it hurts most. Sell your stock, cancel your flights, Cut up your MileaguePlus Cards #BoycottUnited