Yes, I have allergies and actually agree, but they should still have a full list of ingredients. Epi-Pens will not always save your life if you go into anaphylactic shock. If you are allergic enough then simply touching the substance can close your throat up. 😢
Allergy training is in place. Its naive to trust no mistakes are made. Allergy sufferers should be taught to take their allergies more seriously . Especially if a life depends on it
As someone who suffers with a nut allergy, the UK is one of the best countries in the world for allergy awareness. I travelled around Thailand and most places didn’t even know what an allergy was.
"The inquest into her death, which occurred in February 2023, heard that a pharmacist who assisted her during the fatal allergic reaction said the correct dose of an emergency medicine was ‘out of stock’. Instead, Santokh Kahlon from Daynight Pharmacy in Barking, Essex, said he used the ‘only EpiPen on the shelf’ which contained 150mg of adrenaline - a third of the necessary amount for a teenager. He said that his staff desperately searched for another dose, but were unable to find one due to a UK-wide ‘lack of supply’. He began performing CPR on the teenager from London, while a customer called an ambulance. However, by the time Hannah was taken to hospital it was too late. She died that afternoon." ~ the daily mail the idea the mother refused an epi pen is fake news. Just spread by folks whod rather blame a grieving mother than a billion dollar tax dodging multinational corporation
And she wasnt carrying medication why?? It's all well and good blaming the staff and company but if you're not doing your part either than you're just a hypocrite.
Exactly. It’s stressful enough as it is. Let alone having to make sure you get all the orders right in a timely manner and make sure they are up to the company standards. Then having to remember to mention all of the potential allergens in the drinks and food. It’s why it’s getting soo much harder now for people to work in the service industry. It feels truly like the only way it can possibly be done correctly now is with robots. By which I mean ‘mechanical’, intelligent robots. Not the bio-robots (i.e. humans) they currently use that they want to put all this stress on.😓😞😞
@@danielwhyatt3278girl. She specifically said MULTIPLE TIMES that she's allergic to dairy. There's specific blenders they're meant to use for a REASON. That employee committed murder.
Totally agree! I wouldn't dream of taking my child for coffee anywhere outside of family and relatives if I thought there could be any sort of risk to their health!
This is horribly tragic, but why would you go to a place that deals heavily in dairy and order a hot chocolate if you have a severe dairy allergy? There is always a risk of cross contamination from dairy. It's like going to a restaurant where half the dishes use peanuts if you have a peanut allergy.
It all seems really off, like why would she even go there with a high risk child in the first place? And w/o her meds? And now she’s deflecting all the blame on the workers? That’s all very shady.
Maybe a bit harsh to say but if she was that allergic then why take the risk of having a drink that could contain milk. Either make it yourself or just don't have it.
The dry hot chocolate doesn't contain dairy. I have a lot of intolerances and even when I have a costa hot chocolate with oat drink, I always have a reaction. This beautiful young girl may have had many other allergies or intolerances.
Not sure why the mother left the house without the allergy shot! The dentist offered the mother an allergy shot and she refused and went to the pharmacy for something else... The mother has to take responsibility too.
This is absolutely awful, and i can't image the upset that the mother is going through, but i imagine the staff at costa, a place known for its dairy products, would just assume that people with milk allergies bad enough to kill them just wouldn't go there. I know hindsight is 20/20, but it just sounds like a massive risk to take, just trusting your daughters life in the minimum wage staff's ability to get the order right.
You know you are really insensitive. Just like we accommodate people with a variety of disabilities by making wheelchair accessible ramps etc, why cant we assist those with allergies? No just punish us, by making half the food markets unavailable to us, thus making it impossible for busy people to do a very normal thing: order takeout.
First of all, the mother reinforced the fact that her daughter is deathly allergic MULTIPLE TIMES. If the Costa employee really had an issue with that, they shouldn't have served them point blank. Secondly, it doesn't matter whether they're minimum wage or not. Stop trying to paint a picture that minimum wage workers are unintelligent because they're really not.
@@k.a.2241 but they are heavily assisted and protected. Which doesn't change the fact that if you're f.e. allergic to ethanol and a single drop of alcoholic beverage can kill you, how about you avoid going to busy pubs and ordering non alcoholic beer (instead of a can of coke or something) and if you just HAVE TO have it for some reason, MAYBE HAVE YOUR MEDICINE ON YOU JUST IN CASE?! like... what the hell was she thinking? The mother that is. Mistakes like this happen EVERY DAY IN EVERY COFFEE SHOP so why tf would she do this?
@@k.a.2241not having an accessible ramp won't kill someone. They should take personal accountability, just like I do when I don't jump out of Windows. This is very similar
Every individual with a serious food allergy or their parent should carry an epi-pen against the possibility of an error or accidental contamination involving allergens.
Yes, and the reaction could be triggered by her just touching the substance. It may have happened because the workers had the same gloves on while preparing her drink and others’ as well. I have allergies and usually eat/drink at home. My throat hasn’t been closing up when I have a reaction though. If it started happening I would never eat out again. I’m sorry this happened to her though. It’s a shame that a drink that means so much happiness can kill a person with allergies. 😢
@@WhichDoctor1then utterly foolish To go into a food and drink establishment with such severe allergies! My allergies won't kill me...yet, but I always carry food and drink with me that I've prepared. Why would you risk an establishment with such a high cross contamination risk, let alone human error when your life is quite litterally on the line? Utter madness!
@@dynastygalNot really. Cross contamination will happen when workers touch cups/plates etc. You can’t expect them to change their gloves every time an order is up. I have allergies and just about never eat out.
She’s the one who needed more training, or to listen to the training she had been given. Her daughter didn’t carry an epipen (actually, you should carry two). She was offered an epipen for her daughter during the episode AND REFUSED IT. instead, she went and bought antihistamines!! Despite describing her daughter as very allergic she showed almost no understanding of the dangers , or of the ways to try and save her daughter’s life in the event of a severe reaction.
That mother needs to better train herself. She is the one at fault. Damn near every hot chocolate has some sort of dairy. Alot of the time it's in powder form in the mix. Some people can't accept responsibility but mama needs to instead of blaming minimum wage workers and anyone else she can point at.
No. The allergens should be made clear on the packaging and the menus. I don't think she's blaming the lower level workers. It's the large corporations responsibility. Costa even admitted there was a failure in their protocol.
After Natasha's Law came in and packaging was changed to display allergens clearly, many felt safer knowing staff became aware or trained appropriately surrounding the products they are selling. A coffee shop skill is not just about making it well, but also about knowing what exactly is in it. Just because it's a low-wage job doesn't mean it shouldn't be taken seriously, as most jobs come with a certain level of responsibility. As a parent of a young child with a dairy allergy, I double-check or even triple-check, throughout our order about the powder and the milk used, taste it myself and then pass it on. Perhaps when children get older we relax a bit but it's not fair to pass on the guilt of something going wrong!
@@curiositycloset2359 Nope. She ordered the soy hot chocolate and it was either cross contaminated because Costa stated they don't even keep separate utensils for dairy and nondairy or the employee accidentally used regular milk. The kid even said this is not soy milk after her sip. So instead imagine you go somewhere and order a drink that's been cross contaminated and you die
@@montega. well yes then. What other place serves milk by the cup, on the high st, other than coffee shops? It's literally the most stupidly deadly place they could have picked.
Something real fishy about this. My brother has a severe nut allergy and wont go to any fast food place or coffee shop. Its just not worth the risk for him, this makes zero sense.
@@mcm6660the mother is trying to blame the Costa employee, anyone who goes to a coffee shop regularly knows that they will use the wrong milk by mistake occasionally. It’s inevitable. My cousin has the same problem and never leaves home without an epi pen
Chocolate is made with dairy products. If you have such a severe allergy, then eating things that you make at home is the only way to stay safe. I empathize with the loss of the child, but life threatening allergies need to be taken seriously by the family with the person suffers from it.
This is all the mothers fault and she is blaming others for her neglect. If you know your child has an issue you would take all precautions to safeguard your child.
@Ghost-Dna because they accept liability doesn't mean the blame is solely 100% with them. What if mother was carrying an epi pen, why take you child to a place which contains products your child could die from?. If I take my child to a place where they serve loads of nuts and she has a nut allergy, they maybe at fault for not accommodating a nut free area if something happens but it's my responsibility to safeguard my child. Finally, mother REFUSED an epi pen. That is 100% mothers fault. How can you not educate yourself on your child's allergy and life saving steps if need be, knowing she might die if she has a reaction, pure ignoranc. She refused the thing that could save her life which was offered and she says more training is needed 😂.... for her.
Did you say that to the white mother who lost a child from a Pret sandwich. Your a disgusting human being. May you receive the same lack of sympathy in your own life
Why wasn’t she carrying her daughter’s Epipen? Why did she refuse one when offered by a nurse, instead going to buy antihistamine tablets? What training did the NHS provide this lady and why did she ignore it?
If I owned a restaurant and some one approached me that they have a server allergic to x,y and z I would ask to leave the premises. I don’t wanna hurt you
Or you could just keep an epipen in your first aid box, do your best to avoid their listed allergies, and not discriminate based on people's medical conditions!
@@DELottProductionsThey are not legally allowed to keep an epipen, you drooling softy. If someone has 10 allergies, it is unreasonable that the store can account for it and discrimination is better than risking their health. It is mind-boggling to me that the country is full of people like you. It really is a shame but it explains a lot.
@@DELottProductionsNo get em out , noone wants a corpse and n the premises especially during peak times, soo bad for business and upsetting for customers too.
With all due respect, and I feel for the mother, I cannot understand why they didn't carry an EpiPen around with them at all times if her allergy was that severe. I'd have sacrificed any drink/food that even remotely posed a risk to my child. Really unfortunate situation and my condolences to the girl's family. I don't agree that the government/staff at the cafe should be blamed to this extent too, it's the individual's responsibility (in this case the mother's imo) to prepare for any situation.
I agree with you. What precautions did Mother take? Daughter has a severe dairy allergy, leaves without an epi pen, orders a product which most likely has milk, refuses an epi pen and her child dies. If Mother wants us to be aware that hot chocolate may contain diary products well, I have no words. If your child has a diary allergy chose something completely different to drink. It's not hard and her daughter suffered because if this.
she asked for a soya hot chocolate, they gave her one with dairy milk. They either knew this could cause severe illness or death, or they didn't and the company is responsible for that failure. It's very simple. Sure, there are precautions that can be taken in the case of gross negligence. But failing to take those precautions doesn't excuse the negligence
Some other comments make good points but not this one. Firstly even the cup having contact with milk or the contents of the cup being poured with something that had contact with milk can cause a severe reaction. It could have tasted like soy but had traces of milk. Having someone taste something is not how you check for allergies. Maybe don't comment if you have no knowledge of how allergies work.
@@redroobarb4562 I'm not offended by your lack of insight on how allergies work. But again, your comment is just misleading and supports misconceptions surrounding allergies. Like I said, maybe comment when you have a basic knowledge of how allergies work.
@@DELottProductions if the allergy is so severe the touching a cup could cause a reaction then she absolutely should not be in the store that has dairy in almost all its beverages
@@user-bo3mp8un6c Touching a cup is not the problem, like I said, cross contamination is the problem. Even very small amounts of an allergen can cause a severe reaction, because an allergic reaction is the body's response to an allergen not the allergen's effect on the body. Additionally, even people who have a non-severe allergy can have severe reactions from tiny amounts. Meaning people who have very minor symptoms in the past could have a sudden and severe reaction in the future. Therefore you cannot tell if something is safe based on someone else tasting it. Also I am not disagreeing with people here, if you have an allergy to milk it is safer to not buy a drink from a cafe, due to cross contamination. What I am disagreeing with is the spreading of misconceptions by people like yourself who don't even have a basic knowledge of how allergies work.
A disastrous mistake was made by Costa resulting in the death of that poor girl and a nightmare for her mother. Sad to see that there are a number of comments here completely missing the point: soya was ordered and she was given milk. How hard is that to understand? More victim blaming by the hard of thinking.
In late August 2015 , on board of Cruise ship Costa Mediteranea , i Don t know , WHY , they , Costa , put me to sit , for dinner , at a table , with some other people From my country the Former Youguoslavia Montenegro
Maybe mothers should be trained on first aid, on the necessity to carry medication and epi-pens at all times and to not go into freaking busy coffee shops with high risk children.
IT was a prepped hot chocolate + soya milk they gave her, or maybe just full milk. That sounds wilful to me. And that person deserves to be punished. They all know it's premixed.
@@moneynews4333All it takes is a worker touching a cup with milk then touching her cup. The workers cannot control things that far. It’s too dangerous to eat at an establishment that carries substances you are that allergic too. It’s awful with what happened though, and there still should be a complete list of ingredients. I have allergies btw.
This is so sad, if she had a severe dairy allergy, her mother shouldn't have ordered a hot chocolate for her. Even at home the daughter shouldn't be drinking hot chocolate
There is a woman on TH-cam that made chocolate from the real cacao beans. It only has dairy if you use dairy. I’m so allergic to lemon that I can’t have any jam/preserves anymore. Time to learn to make strawberry preserves from scratch with apple pectin powder if I can! Making things from scratch is something all people with severe allergies need to learn. It’s why I started cooking and I love it now. 😊
I'm allergic to artificial sweetners nut I am always ALWAYS given diet coke or pepsi... even if I tell them not to. Worst offenders are McDonald's and any supermarket delivery. Not to mention the fact that full-sugar drinks cost more, so I suppose it's theft as well as reckless endangerment.
Costa will pay compensation to protect their reputation but ultimately it is down to the individual (this poor girl’s mum) to take precautions. You never know when you might be exposed to milk- someone could drop a coffee on your table and it splashes everywhere for example.
It’s very, very sad that this happened, but someone with such a severe allergy should always carry an Epipen and be very cautious about food/drink prepared at a place like Costa.
This is terrible and having food allergies is a nightmare. I’m becoming more and more allergic to various things. Restaurants/labels in the store, etc. Should always list exactly what is in everything. Still, cross-contamination could happen as careful and clean as anyone is in a coffee shop/restaurant. It’s best not to eat at an establishment at all that carries any substance you are allergic to. My problem is food labels at home since I eat/drink most everything there. People need to advocate for every single ingredient to be listed, no grouping of things such as “spices.” I’m highly allergic to rosemary, and if a label says “Spice” or “Spices” it can have any number of a long list of spices. That’s not fair just because it’s not one of the most common food allergies. Change needs to happen.
@@kingkoi6542 Biggest victims were the ones crying in the streets over their country not liking them anymore. You lost your country and never stopped complaining.
@@dynastygal why should i keep the award? that doesn't make a single bit of sense. that's actually even funnier that it was soy. try being more ridiculous thanks.
@@thorpreston-esler1445for when you inevitably zero yourself through your own ignorance. She asked for soya milk but dumb employees gave her cows milk. Not that hard to understand.
So - she took her daughter to a coffee shop knowing she had an extreme allergy and she wasn't carrying an Epi-pen? Why has she not been prosecuted for child neglect and possibly manslaughter?
This woman is wrong, staff already take allergies seriously. It's those with an allergy who need to take it more seriously. And the parents of kids with allergies need to take it more seriously and take responsibility. If you have child with an allergy make sure they have their injector pen at all times !! The bottom line is, don't go to a place full of dairy product if you have an allergy to dairy product. Simple logic
If the mother was negligent then she has to shoulder some of the responsibility, but it doesn't take away from the fact that this was preventable. If staff can't be absolutely certain that a product is allergen-free they *should* suggest something else. It's bad enough having one death over something that can be prevented, let alone three.
There is a possibility the staff just ignore the procedures. I've worked with an Indian staff member once who was ignorant to the following procedures, he blatantly ignored them because he don't take allergies seriously.
I would never trust any takeaway place to get my order right it comes wrong all the time . I’m vegetarian and got chicken wrap instead of a vegan wrap. Always carry a pen and don’t use fast food outlets. Rest in peace little angel.
The problem I have with BP petrol stations in New Zealand is that their hot chocolate powder has milk in it. I didn't realise (as most New Zealand hot chocolate powders don't have milk in them) it wasn't until I had an allergic reaction that I realised and I asked the staff member to look at the ingredients. If someone is ordering Soy it should be clear that they don't want milk
STOP Hating and Blaming Costa You Should Blame The Franchise Owners Essex Based Scoffs Group LTD Who Run The Barking Outlet Where The Incident Took Place As Well As The Chingford, Ilford, Romford Walthamstow and Dagenham Stores You Costa Haters Will Be Hated By Me I'll Defend Costa Coffee Because I'm A Costa Coffee Lover and Addict
If you can literally drop dead by being exposed to a minute amount of a common food ingredient then why would you not have an epi pen on you at all times. It’s not up to the minimum wage workers in Costa coffee.
She needs training even though it's too late now. She or her daughter didn't have an Epi pen with them. When she asked the jug to be washed because the daughter had a milk allergy, barrista told her "but the hotchocolate powder is made with milk" which this woman ignored. The death of her daughter is entirely her responsibility.
The mother doesn`t speak proper English either . what she is proposing is not practical , high turn over of low paid staff many of them with poor English all through the hospitality industry , small restaurants and cafes swap out products if they get them cheaper from a different supplier so the ingredients change
either out the allergy advice in the label or do nothing becuase it's not worth overtraining for extremely rare conditions at the level of nurses and first responders. just because the procedures in olace didn't work this time doesn't mean they don't work. loads of people die all the time
Why would you risk your childs life if she was elergic to dairy the mother is blaming everyone but herself i dont believe it was someone else's fault x
Nah, this is 100% mums fault here. I have severe anaphylactic allergies and I take risks when i go out to eat. All food locations are required by law to have allergen training and require allergen information on the main common allergens. Specifically coffee shops in particular have systems in place to prevent cross contamination of dairy nut and soy milks but state clearly that there is no garuantee to avoid cross contamination due to the nature of the business, for example on the steam wands that heat the milks. There isnt seperate wands in the machines so one gets used and wiped and jetted between use but this will not guarantee thorough cleaning between use. MUM, didn't bring the EpiPen of which there should be 2 as epinephrin does not mean you are better it forces your body into fight or flight mode to raise your blood pressure and get your heart beating and just gives you better odds to get to hospital to recieve hospital grade allergy countermeasures and a secondary dose is required if not under specialist care within around 30 minutes after initial shot. MUM refused somebody else offering an EpiPen that they had and instead went to get antihistamine which is a seperate level of reaction to anaphylaxis that dampens the baselevel effects of histomine response by the body such as hives and runny nose and not dangerous symptoms of anaphylaxis, the low blood pressure (hypotension), the weak heart beat (bradycardia), the difficulty breathing (dypsnea) and the swelling of airways that makes anaphylaxis deadly, you literally suffocate to death. Antihistomine is a secondary treatment AFTER Epinephrine and that is the crazy high powered IV antihistomines you get in hospital, not 2 Benadryls from boots. Her daughter is dead because she went to the place that has the most likely chance to ingest milk available other than a dairy farm and didnt bring her medication AND refused somebody elses its outright negligence and stupidity on Mums behalf. Harsh but true.
Apart from the mum being dumb about the epipen, the cross contamination is clearly not an issue as they would not have ordered it. It's the use of cow's milk by dumb employees instead of soy milk that caused the reaction.
The UK needs a Language Law.....it is not OK, that people who hardly speak any English, end up servicing customers - without understanding the language...
How is this the fault of the government? The coffee shop maybe. Did the mother alert the coffee shop of this fatal allergy? Did the mother have an EPI Pen? I’m sorry for her loss🙏🏾
"The inquest into her death, which occurred in February 2023, heard that a pharmacist who assisted her during the fatal allergic reaction said the correct dose of an emergency medicine was ‘out of stock’. Instead, Santokh Kahlon from Daynight Pharmacy in Barking, Essex, said he used the ‘only EpiPen on the shelf’ which contained 150mg of adrenaline - a third of the necessary amount for a teenager. He said that his staff desperately searched for another dose, but were unable to find one due to a UK-wide ‘lack of supply’. He began performing CPR on the teenager from London, while a customer called an ambulance. However, by the time Hannah was taken to hospital it was too late. She died that afternoon." ~ the daily mail the idea the mother refused an epi pen is fake news. Just spread by folks who'd rather blame a grieving mother than a billion dollar tax dodging multinational corporation
I have read the comments below and listened to the interview of the mother. I put the blame squarely on the mother! She needs to look herself in the mirror and recognise the TRUTH. SHE NEEDS TO TAKE ACCOUNTABILITY AND RESPONSIBILITY FOR HER ACTIONS WHICH RESULTED IN HER DAUGHTER'S DEATH. Costa's staff made a mistake as everyone does, albeit it was fatal. BUT THE MOTHER AND DAUGHTER WAS AWARE OF THEIR ALLEGY SITUATION AND GAMBLED ON THE DAUGHTER'S LIFE WHICH RESULTED IN DEATH. The buck stops with the MOTHER. It sounds harsh but so is the TRUTH.
If you have a deadly milk allergy, then don’t go somewhere where dairy is everywhere. I have a nut allergy and I don’t think I’ll be visiting the Reeses factory any time soon.
If it was so deadly it was related to cross contamination they wouldn't have gone there. But it was ingesting full milk properly that was the issue. Had the staff done the order correctly she would have been fine.
I mean, bees I get, nuts, ok, venoms, meds, certain kinds of plants, yeah. If you die of an allergic reaction to Hot Chocolate though, that just comes off as natural selection ngl.
I didn't want to be the first who pointed this out, but i am glad i'm not the only one who thinks perhaps people with this severe food allergy might be better off not in the gene pool.
@@curiositycloset2359 If Ive not misheard she had a dairy allergy meaning she could not consume cow milk. She can however consume soy milk without any problems and therefore ordered a soya hot chocolate. She did not know she was risking her life as there was no indication of I assume some dairy product being in that drink. The restaurant messed up, the same way you just did with your comment as you probably dont know much about allergies right?
Wheres the difference between being allergic to bees, to nuts and to dairy? Why do you think one is not worth it? Thats quite disrespectful. I get the biological standpoint of yours but natural selection also dependts on survival techniques and ordering a normally dairyfree, as for the soya milk, drink as she could not consume dairy, is at least to me, logical and her death was very unfortunate, easy to avoid and certainly not smth I'd count as natural selection
She bought a SOY MILK HOT CHOCOLATE. Something that there was no allergies to. Stupid staff can't understand the difference between soy and dairy milk.
@@dynastygal well, i wouldn't really go to a chain that primarily handles dairy milk in the first place with such a serious consequence to error. but it's a sad situation and people here don't seem to care about that.
@@dynastygal humans make error, and we don't know if it was the milk, chocolate powder, or contamination as the barista hasn't stated. apparently, it could've also been miscommunication which could be the fault of both parties.
I just don't understand this. If i had allergies which i new could kill me, i would never consume anything i had not prepared myself. Everyone knows, if you buy something from a restaurant, cafe, coffee shop, etc, there is a massive chance it could be contaminated with other things. The mother is completely responsible for her childs death. And not having the epi pen on her....hmmm...sounds a bit sus to me. She forgot something that had to be with her at all times for 13 years!
I'm not allergic to chocolate but I have had hot chocolates that have given me heart arrhythmias. The chemicals used to process some chocolates are very dangerous. Furthermore, I ended up with gastritis for 8 months in 2011 after eating a poorly processed chocolate which I paid an expensive price for and had to throw the rest of the chocolate in the rubbish. I am sorry this young lady died; may her soul always stay with Jesus forever.
She should train herself how to make hot coffee and other foods at home if the family member is so incredibly vulnerable. She is already priviliged living in the west where they about such things as allergens, and can't demand that eveyrone adapts around a medical condition of a tiny minority.
However the UK , nowadays , looks more sad , than the UK in 1998 , when , i , left , : more people , more trafic jam , etc , less space , less jobs , etc ....
Its amazing the disgusting comments. People should be utterly ashamed. When sadly a young white child died from an allegeric reaction in pret - nothing but sympathy. In here - only blame. God judge all who have nothing but wicked, racist evil in their hearts
But why would they not reiterate that to the Costa staff ..she has a severe life altering reaction to anything Dairy??? You cannot put anything like milk in her drink??? This is very strange unless she did say that and the staff were not careful in that case she should sue Costa
Death in the US is the highest consumption of sweet chocolate, etc. My opinion: Use the crystallization of date juice to make date sugar. Unheated date sugar 👍. Natural, unheated sugar: you won't get fat, you won't die, etc.
Nothing has a full list. Im deadly allergic to chilli its rarely on the ingredients list they just say a vague spices and you are expected to guess which ones.
That is devastating. Their advice sheet clearly shows a dairy cross contact risk with their chocolate powder. Staff should have been trained to communicate this every time, not just when asked but this mother would have asked or had previously and the soy hot chocolate maybe hadn't ever caused a reaction before. This can happen with cross contact risk. The cross contamination is a risk - a possibility, rather than the protein being present every time. My heart goes out to this mother - the current system is confusing. Its just too great a loss for a person to endure. I think to be honest that any venue where staff handle allergens should state clearly, before a customer even starts to walk in, that none of their products is suitable for sufferers of severe allergies. Allergen proteins get everywhere at a microscopic level.
I’d be so paranoid eating/drinking out if I had allergies like this and I’d always carry an epi-pen
Yes, I have allergies and actually agree, but they should still have a full list of ingredients. Epi-Pens will not always save your life if you go into anaphylactic shock. If you are allergic enough then simply touching the substance can close your throat up. 😢
If you have a child who’s severely allergic to dairy, why play Russian roulette with their life by ordering takeout food or drinks?
Allergy training is in place. Its naive to trust no mistakes are made. Allergy sufferers should be taught to take their allergies more seriously . Especially if a life depends on it
As someone who suffers with a nut allergy, the UK is one of the best countries in the world for allergy awareness. I travelled around Thailand and most places didn’t even know what an allergy was.
With a mother that ignorant, it was a miracle she lived to 13.
She never bought a Epi pen with her, Refused another Epi pen which could of saved her daughters life and here she is blaming everyone else....
Plus, she went to probably the most diary filled premises she could find to buy her allergic daughter a drink. She seems an odd character
Almost looks intentional. I know this sounds harsh but if I was writing that story that would’ve been on purpose.
@@RebekkaHayI'm sure you would be writing a different story if the victim was white. You sound racist 🐷. May God have mercy on you 🙏
@@RebekkaHaybecause you’re a bad writer.
"The inquest into her death, which occurred in February 2023, heard that a pharmacist who assisted her during the fatal allergic reaction said the correct dose of an emergency medicine was ‘out of stock’.
Instead, Santokh Kahlon from Daynight Pharmacy in Barking, Essex, said he used the ‘only EpiPen on the shelf’ which contained 150mg of adrenaline - a third of the necessary amount for a teenager. He said that his staff desperately searched for another dose, but were unable to find one due to a UK-wide ‘lack of supply’.
He began performing CPR on the teenager from London, while a customer called an ambulance. However, by the time Hannah was taken to hospital it was too late. She died that afternoon." ~ the daily mail
the idea the mother refused an epi pen is fake news. Just spread by folks whod rather blame a grieving mother than a billion dollar tax dodging multinational corporation
And she wasnt carrying medication why?? It's all well and good blaming the staff and company but if you're not doing your part either than you're just a hypocrite.
It is a very good point. Why didn’t she have an EpiPen with her? I’d always carry one with me if I had an allergy like this.
We're talking about eternal victims here...
"National shortage of EpiPens linked to allergy death of Hannah, 13" ~the telegraph
Maybe a bit harsh but what sort of medical education do you expect from minimum wage staff at a café?
Health and safety exams are mandatory by law especially in big chains like Costa.
I'm sure there is a sign saying "employees must wash hands" too...
Exactly. It’s stressful enough as it is. Let alone having to make sure you get all the orders right in a timely manner and make sure they are up to the company standards. Then having to remember to mention all of the potential allergens in the drinks and food. It’s why it’s getting soo much harder now for people to work in the service industry. It feels truly like the only way it can possibly be done correctly now is with robots. By which I mean ‘mechanical’, intelligent robots. Not the bio-robots (i.e. humans) they currently use that they want to put all this stress on.😓😞😞
It should be part of the training to teach your staff
@@danielwhyatt3278girl. She specifically said MULTIPLE TIMES that she's allergic to dairy. There's specific blenders they're meant to use for a REASON. That employee committed murder.
She should not buying food outside if your kid has a deadly allergy
Totally agree! I wouldn't dream of taking my child for coffee anywhere outside of family and relatives if I thought there could be any sort of risk to their health!
Or chocolate or any other drink and food!😊
it's the firm's responsibility to prevent allergens being served to allergic people and people can go to prison if they fuck it up
Imagine being on minimium wage, going to work and ending up in prison cos you got a drink wrong 😅
@@harold-i7r Sounds like a bit of a Keir Starmer remark!
'Training'....
Do not trust your child's life to strangers working in food preparation.
Do not trust unorepared parents with their own chikdren's lives-- you will be frequently disappointed.
"It's everyone else fault but my own"
@sillygoose9070 We already do trust our children's lives to people who work in food preparation.
Had she been educated on how to raise a child and get them to eat drink anything that is placed before them . Kid would still be here.
At minimum wage
This is horribly tragic, but why would you go to a place that deals heavily in dairy and order a hot chocolate if you have a severe dairy allergy? There is always a risk of cross contamination from dairy. It's like going to a restaurant where half the dishes use peanuts if you have a peanut allergy.
Exactly. The risk is just too great, even with training.
Utterly stupid, total lack of accountability
It all seems really off, like why would she even go there with a high risk child in the first place? And w/o her meds? And now she’s deflecting all the blame on the workers? That’s all very shady.
@@RebekkaHayyou’re a disgusting person.
We're talking about eternal victims here...
Maybe a bit harsh to say but if she was that allergic then why take the risk of having a drink that could contain milk. Either make it yourself or just don't have it.
Why would it contain dairy milk if she asked for soy milk?
The dry hot chocolate doesn't contain dairy.
I have a lot of intolerances and even when I have a costa hot chocolate with oat drink, I always have a reaction.
This beautiful young girl may have had many other allergies or intolerances.
@@dynastygalBecause of people's incompetence, it did contain dairy milk when she asked for soy milk...
I know but the person I'm replying to was making out asking for soy milk could lead to it having dairy in which makes no sense. @@jack944o
@@jack944o- in which case, the staff member should be punished for negligence
In the same way staff selling alcohol to under age get fined £5,000
Not sure why the mother left the house without the allergy shot! The dentist offered the mother an allergy shot and she refused and went to the pharmacy for something else... The mother has to take responsibility too.
Where did you see the info that the mother refused the epipen at the dentist please?
@@VW777 Go to the BBC's first news clip of the incident
Having any sort of cognitive ability is not their strong suit… they can run pretty fast though!
@@FearTheIndoorHorseRancher 🤔
@@FearTheIndoorHorseRancherracist.
I’m so terribly sorry. I can’t possibly know your pain but you have my prayers.
How many untold stories like This one Among Seven bilion humans on Earth ?
@@MilankaMilosevic-l4u even one is too many.
If she knew she was severely allergic to chocolate then why did she drink it and where was her epipen?
Right! They didn't have it with them at the time.
Milk not chocolate.
May God rest and piece your daughter soul sister Aman ✝️ and sorry for your loss
This is absolutely awful, and i can't image the upset that the mother is going through, but i imagine the staff at costa, a place known for its dairy products, would just assume that people with milk allergies bad enough to kill them just wouldn't go there.
I know hindsight is 20/20, but it just sounds like a massive risk to take, just trusting your daughters life in the minimum wage staff's ability to get the order right.
You know you are really insensitive. Just like we accommodate people with a variety of disabilities by making wheelchair accessible ramps etc, why cant we assist those with allergies? No just punish us, by making half the food markets unavailable to us, thus making it impossible for busy people to do a very normal thing: order takeout.
@@k.a.2241well what is stopping you from making your own food. Stop being annoyed at companies for not catering around for the needs of minorities.
First of all, the mother reinforced the fact that her daughter is deathly allergic MULTIPLE TIMES. If the Costa employee really had an issue with that, they shouldn't have served them point blank. Secondly, it doesn't matter whether they're minimum wage or not. Stop trying to paint a picture that minimum wage workers are unintelligent because they're really not.
@@k.a.2241 but they are heavily assisted and protected. Which doesn't change the fact that if you're f.e. allergic to ethanol and a single drop of alcoholic beverage can kill you, how about you avoid going to busy pubs and ordering non alcoholic beer (instead of a can of coke or something) and if you just HAVE TO have it for some reason, MAYBE HAVE YOUR MEDICINE ON YOU JUST IN CASE?!
like... what the hell was she thinking? The mother that is. Mistakes like this happen EVERY DAY IN EVERY COFFEE SHOP so why tf would she do this?
@@k.a.2241not having an accessible ramp won't kill someone. They should take personal accountability, just like I do when I don't jump out of Windows. This is very similar
Every individual with a serious food allergy or their parent should carry an epi-pen against the possibility of an error or accidental contamination involving allergens.
"National shortage of EpiPens linked to allergy death of Hannah, 13" ~the telegraph
@@WhichDoctor1 if it was your child would you have one ?
Yes, and the reaction could be triggered by her just touching the substance. It may have happened because the workers had the same gloves on while preparing her drink and others’ as well. I have allergies and usually eat/drink at home. My throat hasn’t been closing up when I have a reaction though. If it started happening I would never eat out again. I’m sorry this happened to her though. It’s a shame that a drink that means so much happiness can kill a person with allergies. 😢
@@WhichDoctor1then utterly foolish To go into a food and drink establishment with such severe allergies! My allergies won't kill me...yet, but I always carry food and drink with me that I've prepared. Why would you risk an establishment with such a high cross contamination risk, let alone human error when your life is quite litterally on the line? Utter madness!
How about you take some responsibility and just accept if food can kill you, you dont risk your life because youre a bit peckish while youre out.
Yes, yes she could have prevented her death, yes
We're talking about eternal victims here...
Although this was a sad case the reality is that it's the parent's responsibility to ensure that the food that their child is eating is safe.
She did. By ordering soy milk hot chocolate.
The reality is its Costa fault
The reality is WEAK GENETICS.
@@Phillip-p1ethen most of the human population has weak genes according to you?
@@dynastygalNot really. Cross contamination will happen when workers touch cups/plates etc. You can’t expect them to change their gloves every time an order is up. I have allergies and just about never eat out.
I would not eat out if I knew I had that severe an issue.
May God give her family strength to fight through this tough times, I am just speechless 😰😰😣😣😣😣😣😣🙏🙏🤝🤝🤝🤝🤝🤝🤝🤝🤝🤝🤝🤝🤝🤝🤝🤝
She’s the one who needed more training, or to listen to the training she had been given. Her daughter didn’t carry an epipen (actually, you should carry two). She was offered an epipen for her daughter during the episode AND REFUSED IT. instead, she went and bought antihistamines!! Despite describing her daughter as very allergic she showed almost no understanding of the dangers , or of the ways to try and save her daughter’s life in the event of a severe reaction.
🎯
Fake news and lies.
We're talking about eternal victims here...
@@kingkoi6542 you lost your country and will never get it back.
@@Ghost-Dna I find it hilarious you try to call other people racists with such an inflammatory comment such as THAT! 😂
She lays awake at night thinking of there’s anything she could have done ….. don’t buy your kid a hot chocolate maybe !!!
That mother needs to better train herself. She is the one at fault. Damn near every hot chocolate has some sort of dairy. Alot of the time it's in powder form in the mix. Some people can't accept responsibility but mama needs to instead of blaming minimum wage workers and anyone else she can point at.
No.
The allergens should be made clear on the packaging and the menus. I don't think she's blaming the lower level workers. It's the large corporations responsibility. Costa even admitted there was a failure in their protocol.
After Natasha's Law came in and packaging was changed to display allergens clearly, many felt safer knowing staff became aware or trained appropriately surrounding the products they are selling. A coffee shop skill is not just about making it well, but also about knowing what exactly is in it. Just because it's a low-wage job doesn't mean it shouldn't be taken seriously, as most jobs come with a certain level of responsibility. As a parent of a young child with a dairy allergy, I double-check or even triple-check, throughout our order about the powder and the milk used, taste it myself and then pass it on. Perhaps when children get older we relax a bit but it's not fair to pass on the guilt of something going wrong!
@@montega.Imagine having an allergy to milk and going to one of the only places on a high st that serves said milk? Seems like idiocy
@@curiositycloset2359 Nope. She ordered the soy hot chocolate and it was either cross contaminated because Costa stated they don't even keep separate utensils for dairy and nondairy or the employee accidentally used regular milk. The kid even said this is not soy milk after her sip. So instead imagine you go somewhere and order a drink that's been cross contaminated and you die
@@montega. well yes then. What other place serves milk by the cup, on the high st, other than coffee shops? It's literally the most stupidly deadly place they could have picked.
Something real fishy about this. My brother has a severe nut allergy and wont go to any fast food place or coffee shop. Its just not worth the risk for him, this makes zero sense.
The mother shouldn't have got her hot chocolate drink in the first place if she knew she was allergic to dairy products.
She got her a soy hot chocolate. That's dairy free. Stop blaming the poor mom. No empathy whatsoever.
@@mcm6660 The mother also wasn't carrying her daughter's prescribed epi-pen
@@mcm6660the mother is trying to blame the Costa employee, anyone who goes to a coffee shop regularly knows that they will use the wrong milk by mistake occasionally. It’s inevitable. My cousin has the same problem and never leaves home without an epi pen
Chocolate is made with dairy products. If you have such a severe allergy, then eating things that you make at home is the only way to stay safe. I empathize with the loss of the child, but life threatening allergies need to be taken seriously by the family with the person suffers from it.
@@mcm6660 she took her milk allergic daughter to the one place that serves milk, do you not find that odd?
This is all the mothers fault and she is blaming others for her neglect. If you know your child has an issue you would take all precautions to safeguard your child.
It’s funny how Costa has accepted they did wrong but you’re fighting on their behalf. What a strange person you are.
@@Ghost-DnaYou've been fighting with your comments too
@Ghost-Dna because they accept liability doesn't mean the blame is solely 100% with them. What if mother was carrying an epi pen, why take you child to a place which contains products your child could die from?.
If I take my child to a place where they serve loads of nuts and she has a nut allergy, they maybe at fault for not accommodating a nut free area if something happens but it's my responsibility to safeguard my child.
Finally, mother REFUSED an epi pen. That is 100% mothers fault. How can you not educate yourself on your child's allergy and life saving steps if need be, knowing she might die if she has a reaction, pure ignoranc. She refused the thing that could save her life which was offered and she says more training is needed 😂.... for her.
Did you say that to the white mother who lost a child from a Pret sandwich. Your a disgusting human being. May you receive the same lack of sympathy in your own life
@@Ghost-Dnagot a problem with the truth do you?
Why wasn’t she carrying her daughter’s Epipen?
Why did she refuse one when offered by a nurse, instead going to buy antihistamine tablets?
What training did the NHS provide this lady and why did she ignore it?
Ignorance. Imagine not educating yourself on how to save your child's life if need be.
If I owned a restaurant and some one approached me that they have a server allergic to x,y and z I would ask to leave the premises. I don’t wanna hurt you
Or you could just keep an epipen in your first aid box, do your best to avoid their listed allergies, and not discriminate based on people's medical conditions!
@@DELottProductionsThey are not legally allowed to keep an epipen, you drooling softy. If someone has 10 allergies, it is unreasonable that the store can account for it and discrimination is better than risking their health. It is mind-boggling to me that the country is full of people like you. It really is a shame but it explains a lot.
@@DELottProductionsThe bish denied a second epi pen...
@@DELottProductionsNo get em out , noone wants a corpse and n the premises especially during peak times, soo bad for business and upsetting for customers too.
@@DELottProductionsThe Epi Pen does not always work.
At the very least there needs to be more awareness of this. Somebody died at a Disney restaurant after eating an allergen. It's so tragic.
My condolences for the loss of your beautiful daughter
It’s the mother’s fault. I feel bad for the daughters life getting cut short but this mother is just trying to blame everyone else but herself.
This is tragic but I'm sorry,bif you have such a severe allergy then you cannot eat/drink out.
If I was her mom I wouldn’t let her eat or drink outside because her allergy were deadly.
With all due respect, and I feel for the mother, I cannot understand why they didn't carry an EpiPen around with them at all times if her allergy was that severe. I'd have sacrificed any drink/food that even remotely posed a risk to my child. Really unfortunate situation and my condolences to the girl's family. I don't agree that the government/staff at the cafe should be blamed to this extent too, it's the individual's responsibility (in this case the mother's imo) to prepare for any situation.
I agree with you. What precautions did Mother take?
Daughter has a severe dairy allergy, leaves without an epi pen, orders a product which most likely has milk, refuses an epi pen and her child dies.
If Mother wants us to be aware that hot chocolate may contain diary products well, I have no words. If your child has a diary allergy chose something completely different to drink. It's not hard and her daughter suffered because if this.
she asked for a soya hot chocolate, they gave her one with dairy milk. They either knew this could cause severe illness or death, or they didn't and the company is responsible for that failure. It's very simple. Sure, there are precautions that can be taken in the case of gross negligence. But failing to take those precautions doesn't excuse the negligence
😢😢so so so sorry 😢❤❤
It's terrible what happened, but why didn't the mother check the drink first before letting her daughter have the drink?
Some other comments make good points but not this one. Firstly even the cup having contact with milk or the contents of the cup being poured with something that had contact with milk can cause a severe reaction. It could have tasted like soy but had traces of milk. Having someone taste something is not how you check for allergies. Maybe don't comment if you have no knowledge of how allergies work.
@@DELottProductions I'm sooooo sorry I offended you. Maybe you should make a TH-cam video about it so I don't have to watch it.
@@redroobarb4562 I'm not offended by your lack of insight on how allergies work. But again, your comment is just misleading and supports misconceptions surrounding allergies. Like I said, maybe comment when you have a basic knowledge of how allergies work.
@@DELottProductions if the allergy is so severe the touching a cup could cause a reaction then she absolutely should not be in the store that has dairy in almost all its beverages
@@user-bo3mp8un6c Touching a cup is not the problem, like I said, cross contamination is the problem. Even very small amounts of an allergen can cause a severe reaction, because an allergic reaction is the body's response to an allergen not the allergen's effect on the body. Additionally, even people who have a non-severe allergy can have severe reactions from tiny amounts. Meaning people who have very minor symptoms in the past could have a sudden and severe reaction in the future. Therefore you cannot tell if something is safe based on someone else tasting it.
Also I am not disagreeing with people here, if you have an allergy to milk it is safer to not buy a drink from a cafe, due to cross contamination. What I am disagreeing with is the spreading of misconceptions by people like yourself who don't even have a basic knowledge of how allergies work.
So sad and heartbreaking 😢😢😢😢😢😢😢😢
A disastrous mistake was made by Costa resulting in the death of that poor girl and a nightmare for her mother. Sad to see that there are a number of comments here completely missing the point: soya was ordered and she was given milk. How hard is that to understand? More victim blaming by the hard of thinking.
In late August 2015 , on board of Cruise ship Costa Mediteranea , i Don t know , WHY , they , Costa , put me to sit , for dinner , at a table , with some other people From my country the Former Youguoslavia Montenegro
I did NOT pay Attention , cause i considered that to be a coincidence
Nowadays , i think , that may have Been intentional , provocation , concpiracy , plot , to murder me , Milošević S , with time ....
Therefore , i have decided to live in exile From my country Serbia and Montenegro , in Russia , since 17 th December 2019
I call on the UK , for the sake of thrurhfullness , JusTice , to "Help" me , to survive , these attacks on my health , menthal and phyzikel ....
Maybe mothers should be trained on first aid, on the necessity to carry medication and epi-pens at all times and to not go into freaking busy coffee shops with high risk children.
@educational1651 It’s not racism, none of this has anything to do with them being black you 🍆!
Come on. It's hot freaking chocolate..if everything has a warning label, nothing has a warning label.
IT was a prepped hot chocolate + soya milk they gave her, or maybe just full milk. That sounds wilful to me. And that person deserves to be punished. They all know it's premixed.
@@moneynews4333All it takes is a worker touching a cup with milk then touching her cup. The workers cannot control things that far. It’s too dangerous to eat at an establishment that carries substances you are that allergic too. It’s awful with what happened though, and there still should be a complete list of ingredients. I have allergies btw.
breaks my heart .
This is so sad, if she had a severe dairy allergy, her mother shouldn't have ordered a hot chocolate for her. Even at home the daughter shouldn't be drinking hot chocolate
Why? Hot chocolate powder doesn't always have dairy in. Costa's doesn't.
There is a woman on TH-cam that made chocolate from the real cacao beans. It only has dairy if you use dairy. I’m so allergic to lemon that I can’t have any jam/preserves anymore. Time to learn to make strawberry preserves from scratch with apple pectin powder if I can! Making things from scratch is something all people with severe allergies need to learn. It’s why I started cooking and I love it now. 😊
never take any responsibility
I'm allergic to artificial sweetners nut I am always ALWAYS given diet coke or pepsi... even if I tell them not to.
Worst offenders are McDonald's and any supermarket delivery. Not to mention the fact that full-sugar drinks cost more, so I suppose it's theft as well as reckless endangerment.
Bringing own extraordinary circumstances and expecting the whole world to live to your standards and requirements..
Costa will pay compensation to protect their reputation but ultimately it is down to the individual (this poor girl’s mum) to take precautions. You never know when you might be exposed to milk- someone could drop a coffee on your table and it splashes everywhere for example.
It’s very, very sad that this happened, but someone with such a severe allergy should always carry an Epipen and be very cautious about food/drink prepared at a place like Costa.
This is terrible and having food allergies is a nightmare. I’m becoming more and more allergic to various things. Restaurants/labels in the store, etc. Should always list exactly what is in everything. Still, cross-contamination could happen as careful and clean as anyone is in a coffee shop/restaurant. It’s best not to eat at an establishment at all that carries any substance you are allergic to. My problem is food labels at home since I eat/drink most everything there. People need to advocate for every single ingredient to be listed, no grouping of things such as “spices.” I’m highly allergic to rosemary, and if a label says “Spice” or “Spices” it can have any number of a long list of spices. That’s not fair just because it’s not one of the most common food allergies. Change needs to happen.
If I was this severely allergic I would NEVER eat out nor would I feed my child anything that I didn’t prepare. Too risky
Always everyone else’s fault
Well it was their fault, they admitted it was their fault!!!
@@Emmaleesa4these people are cucked to a billionaires company that would sooner leave the country than pay more than minimum wage.
Eternal victims...
@@Emmaleesa4Was it their fault the mother refused an epi pen during her episode? 😂 Uh huh...
@@kingkoi6542 Biggest victims were the ones crying in the streets over their country not liking them anymore. You lost your country and never stopped complaining.
Mother should have taken more care to be honest, instead of blaming others.
its a tragic situation. keep your epipen on you at all times people.
'It has been said that blaming your faults on your nature
does not change the nature of your faults.'
R.I.P to her. Her mother is hold bold for not crying during this interview.
Even right after it happened she didn’t appear to be terribly broken up about it.
@@RebekkaHayNatasha’s mother was the same, so why the double standard Rebekkka?
Is that milk in this here chocolate? How dumb do you have to be?
And the Darwin Award goes to..
She asked for soy milk. The hot chocolate powder has no dairy. Maybe you should keep that award.
@@dynastygal why should i keep the award? that doesn't make a single bit of sense.
that's actually even funnier that it was soy. try being more ridiculous thanks.
The Darwin Award goes to Owen.
@@thorpreston-esler1445for when you inevitably zero yourself through your own ignorance. She asked for soya milk but dumb employees gave her cows milk. Not that hard to understand.
So - she took her daughter to a coffee shop knowing she had an extreme allergy and she wasn't carrying an Epi-pen? Why has she not been prosecuted for child neglect and possibly manslaughter?
But it was obvious why did she buy her daughter it in the first place ! Shes dead because of neglect from her mother
This woman is wrong, staff already take allergies seriously. It's those with an allergy who need to take it more seriously. And the parents of kids with allergies need to take it more seriously and take responsibility. If you have child with an allergy make sure they have their injector pen at all times !!
The bottom line is, don't go to a place full of dairy product if you have an allergy to dairy product. Simple logic
Watch for calls to ban chocolate.
Dairy*
If the mother was negligent then she has to shoulder some of the responsibility, but it doesn't take away from the fact that this was preventable. If staff can't be absolutely certain that a product is allergen-free they *should* suggest something else. It's bad enough having one death over something that can be prevented, let alone three.
There is a possibility the staff just ignore the procedures. I've worked with an Indian staff member once who was ignorant to the following procedures, he blatantly ignored them because he don't take allergies seriously.
I would never trust any takeaway place to get my order right it comes wrong all the time . I’m vegetarian and got chicken wrap instead of a vegan wrap. Always carry a pen and don’t use fast food outlets. Rest in peace little angel.
The problem I have with BP petrol stations in New Zealand is that their hot chocolate powder has milk in it. I didn't realise (as most New Zealand hot chocolate powders don't have milk in them) it wasn't until I had an allergic reaction that I realised and I asked the staff member to look at the ingredients. If someone is ordering Soy it should be clear that they don't want milk
Costa hot chocolate powder is dairy free.
STOP Hating and Blaming Costa You Should Blame The Franchise Owners Essex Based Scoffs Group LTD Who Run The Barking Outlet Where The Incident Took Place As Well As The Chingford, Ilford, Romford Walthamstow and Dagenham Stores You Costa Haters Will Be Hated By Me I'll Defend Costa Coffee Because I'm A Costa Coffee Lover and Addict
By Gods grace Im alive today after an emirates flight (chicken an rice with a single cashew hidden in middle of rice)
No allergen warning on packet
If it is that severe, why not just drink water or juice ? I would ! Or just bring your own drink/food anywhere.
"Sending my heartfelt condolences to their family
If you can literally drop dead by being exposed to a minute amount of a common food ingredient then why would you not have an epi pen on you at all times.
It’s not up to the minimum wage workers in Costa coffee.
She needs training even though it's too late now.
She or her daughter didn't have an Epi pen with them.
When she asked the jug to be washed because the daughter had a milk allergy, barrista told her "but the hotchocolate powder is made with milk" which this woman ignored.
The death of her daughter is entirely her responsibility.
You were there were you?
I'm just saying...it was a hot CHOCOLATE... Even with soya milk, you will still have dried milk in it, and if it's that severe then...
Too sad 😪
If truthfull .... 🤔
Some allergies are just too weird to account for.
The mother doesn`t speak proper English either . what she is proposing is not practical , high turn over of low paid staff many of them with poor English all through the hospitality industry , small restaurants and cafes swap out products if they get them cheaper from a different supplier so the ingredients change
either out the allergy advice in the label or do nothing becuase it's not worth overtraining for extremely rare conditions at the level of nurses and first responders. just because the procedures in olace didn't work this time doesn't mean they don't work. loads of people die all the time
Why would you risk your childs life if she was elergic to dairy the mother is blaming everyone but herself i dont believe it was someone else's fault x
There would have been no risk had employees followed basic order instructions.
Nah, this is 100% mums fault here. I have severe anaphylactic allergies and I take risks when i go out to eat. All food locations are required by law to have allergen training and require allergen information on the main common allergens.
Specifically coffee shops in particular have systems in place to prevent cross contamination of dairy nut and soy milks but state clearly that there is no garuantee to avoid cross contamination due to the nature of the business, for example on the steam wands that heat the milks. There isnt seperate wands in the machines so one gets used and wiped and jetted between use but this will not guarantee thorough cleaning between use.
MUM, didn't bring the EpiPen of which there should be 2 as epinephrin does not mean you are better it forces your body into fight or flight mode to raise your blood pressure and get your heart beating and just gives you better odds to get to hospital to recieve hospital grade allergy countermeasures and a secondary dose is required if not under specialist care within around 30 minutes after initial shot.
MUM refused somebody else offering an EpiPen that they had and instead went to get antihistamine which is a seperate level of reaction to anaphylaxis that dampens the baselevel effects of histomine response by the body such as hives and runny nose and not dangerous symptoms of anaphylaxis, the low blood pressure (hypotension), the weak heart beat (bradycardia), the difficulty breathing (dypsnea) and the swelling of airways that makes anaphylaxis deadly, you literally suffocate to death. Antihistomine is a secondary treatment AFTER Epinephrine and that is the crazy high powered IV antihistomines you get in hospital, not 2 Benadryls from boots.
Her daughter is dead because she went to the place that has the most likely chance to ingest milk available other than a dairy farm and didnt bring her medication AND refused somebody elses its outright negligence and stupidity on Mums behalf. Harsh but true.
Apart from the mum being dumb about the epipen, the cross contamination is clearly not an issue as they would not have ordered it. It's the use of cow's milk by dumb employees instead of soy milk that caused the reaction.
The UK needs a Language Law.....it is not OK, that people who hardly speak any English, end up servicing customers - without understanding the language...
The UK needs to get back to its Basic roots , in the Middlands , North .... Greater Manchester Aereas etc
How is this the fault of the government? The coffee shop maybe. Did the mother alert the coffee shop of this fatal allergy? Did the mother have an EPI Pen? I’m sorry for her loss🙏🏾
"The inquest into her death, which occurred in February 2023, heard that a pharmacist who assisted her during the fatal allergic reaction said the correct dose of an emergency medicine was ‘out of stock’.
Instead, Santokh Kahlon from Daynight Pharmacy in Barking, Essex, said he used the ‘only EpiPen on the shelf’ which contained 150mg of adrenaline - a third of the necessary amount for a teenager. He said that his staff desperately searched for another dose, but were unable to find one due to a UK-wide ‘lack of supply’.
He began performing CPR on the teenager from London, while a customer called an ambulance. However, by the time Hannah was taken to hospital it was too late. She died that afternoon." ~ the daily mail
the idea the mother refused an epi pen is fake news. Just spread by folks who'd rather blame a grieving mother than a billion dollar tax dodging multinational corporation
I have read the comments below and listened to the interview of the mother. I put the blame squarely on the mother! She needs to look herself in the mirror and recognise the TRUTH. SHE NEEDS TO TAKE ACCOUNTABILITY AND RESPONSIBILITY FOR HER ACTIONS WHICH RESULTED IN HER DAUGHTER'S DEATH. Costa's staff made a mistake as everyone does, albeit it was fatal. BUT THE MOTHER AND DAUGHTER WAS AWARE OF THEIR ALLEGY SITUATION AND GAMBLED ON THE DAUGHTER'S LIFE WHICH RESULTED IN DEATH. The buck stops with the MOTHER. It sounds harsh but so is the TRUTH.
Your own fault that you lost your kid like this.
If you have a deadly milk allergy, then don’t go somewhere where dairy is everywhere. I have a nut allergy and I don’t think I’ll be visiting the Reeses factory any time soon.
If it was so deadly it was related to cross contamination they wouldn't have gone there. But it was ingesting full milk properly that was the issue. Had the staff done the order correctly she would have been fine.
Takes back to that Disney controversy a while ago
I mean, bees I get, nuts, ok, venoms, meds, certain kinds of plants, yeah. If you die of an allergic reaction to Hot Chocolate though, that just comes off as natural selection ngl.
I didn't want to be the first who pointed this out, but i am glad i'm not the only one who thinks perhaps people with this severe food allergy might be better off not in the gene pool.
Especially the part where you're risking your life for a sugary drink
@@staiain the sun says people who look like you shouldn't be in the gene pool either
@@curiositycloset2359 If Ive not misheard she had a dairy allergy meaning she could not consume cow milk. She can however consume soy milk without any problems and therefore ordered a soya hot chocolate. She did not know she was risking her life as there was no indication of I assume some dairy product being in that drink. The restaurant messed up, the same way you just did with your comment as you probably dont know much about allergies right?
Wheres the difference between being allergic to bees, to nuts and to dairy? Why do you think one is not worth it? Thats quite disrespectful.
I get the biological standpoint of yours but natural selection also dependts on survival techniques and ordering a normally dairyfree, as for the soya milk, drink as she could not consume dairy, is at least to me, logical and her death was very unfortunate, easy to avoid and certainly not smth I'd count as natural selection
How about you don't buy and consume the food that you have the allergy to. Ingenious solution, I know.
She bought a SOY MILK HOT CHOCOLATE. Something that there was no allergies to. Stupid staff can't understand the difference between soy and dairy milk.
Are you stupid?
@@dynastygal well, i wouldn't really go to a chain that primarily handles dairy milk in the first place with such a serious consequence to error. but it's a sad situation and people here don't seem to care about that.
@@sclwrkyou wouldn't expect an error to made, that's why. It takes a really dumb person to mistake a milk bottle for a tetrapak.
@@dynastygal humans make error, and we don't know if it was the milk, chocolate powder, or contamination as the barista hasn't stated. apparently, it could've also been miscommunication which could be the fault of both parties.
I just don't understand this. If i had allergies which i new could kill me, i would never consume anything i had not prepared myself. Everyone knows, if you buy something from a restaurant, cafe, coffee shop, etc, there is a massive chance it could be contaminated with other things. The mother is completely responsible for her childs death. And not having the epi pen on her....hmmm...sounds a bit sus to me. She forgot something that had to be with her at all times for 13 years!
I'm not allergic to chocolate but I have had hot chocolates that have given me heart arrhythmias.
The chemicals used to process some chocolates are very dangerous. Furthermore, I ended up with gastritis for 8 months in 2011 after eating a poorly processed chocolate which I paid an expensive price for and had to throw the rest of the chocolate in the rubbish.
I am sorry this young lady died; may her soul always stay with Jesus forever.
She was allergic to milk not chocolate and this mistake took away an angel full of life.
This is government responsibility...they should give awareness about this and food standard authority should be taken.
She should train herself how to make hot coffee and other foods at home if the family member is so incredibly vulnerable. She is already priviliged living in the west where they about such things as allergens, and can't demand that eveyrone adapts around a medical condition of a tiny minority.
However the UK , nowadays , looks more sad , than the UK in 1998 , when , i , left , : more people , more trafic jam , etc , less space , less jobs , etc ....
That’s messed up smh
Its amazing the disgusting comments. People should be utterly ashamed. When sadly a young white child died from an allegeric reaction in pret - nothing but sympathy. In here - only blame. God judge all who have nothing but wicked, racist evil in their hearts
But why would they not reiterate that to the Costa staff ..she has a severe life altering reaction to anything Dairy??? You cannot put anything like milk in her drink??? This is very strange unless she did say that and the staff were not careful in that case she should sue Costa
She did stress it. The Costa staff didn't understand English.
Why take the risk?
So is she asking Costa to apologise for her not carrying the epipen auto injector
It may have been soy milk but the hot chocolate powder may contain milk derivatives.
It doesn't though. Hence why she ordered it. It was cow's milk as the daughter commented it didn't taste like soy milk.
Death in the US is the highest consumption of sweet chocolate, etc.
My opinion:
Use the crystallization of date juice to make date sugar. Unheated date sugar 👍. Natural, unheated sugar: you won't get fat, you won't die, etc.
by not bringing her into this terrible world
Nothing has a full list. Im deadly allergic to chilli its rarely on the ingredients list they just say a vague spices and you are expected to guess which ones.
That is devastating. Their advice sheet clearly shows a dairy cross contact risk with their chocolate powder. Staff should have been trained to communicate this every time, not just when asked but this mother would have asked or had previously and the soy hot chocolate maybe hadn't ever caused a reaction before. This can happen with cross contact risk. The cross contamination is a risk - a possibility, rather than the protein being present every time.
My heart goes out to this mother - the current system is confusing. Its just too great a loss for a person to endure.
I think to be honest that any venue where staff handle allergens should state clearly, before a customer even starts to walk in, that none of their products is suitable for sufferers of severe allergies. Allergen proteins get everywhere at a microscopic level.
The girl even said it didn't taste like soy milk hot chocolate so it is more than likely that the idiot employee used stolen calf's milk.