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- เผยแพร่เมื่อ 8 เม.ย. 2024
- Negotiations on bilingual pay in corporate America be like...
Audio credits to @customerserviceacademy
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She would never get the job because she is too smart to be exploited. HR hates it when they can't exploit their victims, oops, I mean employees.
Or rather, HR is too smart to hire someone as entitled as this candidate
@marcoliverdavidruprecht715 ahh...nope...she is too smart to be exploited... These are different times, and she just made sure that the lines of respect are clear. There is no such thing as "favors" in corporate america; business is business; period.
@@Lijah578 Indeed, business is business. And since your employer is paying for your salary, he’s basically your customer, so you need to treat him as such. It’s not exploitation but rather good customer service, and a lot of employees fail to understand this.
Let me try an analogy: if you went to a shoe store and tried different shoes on, only ended up buying one pair, and would see that the shop manager put in a consultation fee on your bill, defending it by saying that he’s not going to be exploited, how would you react?
@marcoliverdavidruprecht715 Yeah...being a contractor for 10 years; I stand by my statement. Enough said, and Im done here. Thanks!!👍🏽
@@Lijah578 I’ve been an employee as well as an employer for each 10+ years, and I stand with my point as well. Have a nice day, sir
Shes not just fluent in Spanish, English, French, but also fluent in A-hole-boss. VERY impressive
Don’t let employers walk all over you.
That diss of “not many people are even fluent in English” is hilarious
It's not a "diss." It's an accurate assessment.
English grammar isn't taught like it used to be. The "whole language" approach has produced a generation of college graduates who don't know parts of speech. I used to teach review courses for the GMAT and the GRE, and the ESL kids were better at the finer points of verb tense and agreement than the younger native speakers.
Veronica is my spirit animal.
I was in a law office (that lawyer was a bigger criminal than me, he committed multiple felonies in my presence, I’ve never done more than a misdemeanor since age 18, but that’s a completely different story); and a Latino family came in to see the lawyer. Lawyer buzzed the receptionist to send in the translator, she went to other office where Mexican janitor was cleaning, told janitor to go translate….. that’s when I knew that lawyer was 100% a piece of sh!t.
I hope he mistranslated the spanish...
Oh come on now. You knew 100% the day you met him.
Was the lawyer's name Saul Goodman ??
WOW! That's not right!
It started with one video...then a next..
Then more. Now I'm addicted to your content 👏😂👍
Glad you like them! ❤️
Me too. I subscribed after the "Setting Boundaries in Customer Services" skit.
@@calypsovistas Good to have you here
Yeah me too,I’ve worked in ‘call centres’ (UK customer service). This is so true so funny.
Damn she need to be head of HR wherever she go, the way she just broke her new employer down was epic 😁😂💯
I was saying the exact the you said to myself 😂
If she were in HR she'd be using that hard line approach against employed.
As a bilingual, my interpreting time starts at $65 an hour and goes up based on complications from there.
I hate the corporate robospeak, shit pisses me off.
Do you think it's about keeping emotion out of the equation when someone is presenting facts and correcting others who're walking all over them? I think it suits being assertive.
The government is even worse. They specifically ask for bilingual employees at the same pay as everyone else on the job.
Then learn two weeks of a language or get an utterly useless certificate and say you are bilingual.
This!
I was looking for your comment.
Such bullshit !
You do every voice so well, it speaks to how experienced you are with bad employers tbh
The voice over was taken off of tiktok
@@arain764niara well still whoever is doing a good job at it
@@maggutz especially those wheedling tones management do when they know they're going too far but want you to comply with their wishes anyway.
This actually happened to me. I was not being paid a differential for speaking fluent Spanish. I did it ONCE for a teammate because he couldn't reach the translation line. I made it very clear to my supervisors that it was a one time courtesy because I was not getting paid. Period.
Companies have discovered there are low income countries full of educated bilingual (Spanish/English) speakers out there. Opening a second contact center offshore is easier than it's ever been, and once it's up to speed you can offshore all the work for a fraction of what you're paying in the U.S. You can integrate the phone systems between both sites and run it all in parallel until you're ready to shut down the local operation.
Biligual position is a very high paying job in the philippines. If they are asking for free. Most of the time they will leave and look somewhere else who is more than willing to pay
Reality: "We'll be in contact, thank you for your time."
I wonder if HR depts hate getting these videos from employees to explain exactly what happened.
The question about how they handle it it the moment is excellent.
At my employer, whenever you use an extra language for your job you are to log it and at the end of the year you submit all of those events. You will receive additional pay as a bonus at the end of year based on how much your language services were used. We use a paid language line when no in house translator is available. It’s bizarre that your employer wouldn’t pay for this.
Unfortuantely it's not uncommon for employers to want to use employees' skills without paying them extra. I'm from the Caribbean and some employers are like that here as well. That's why we as employees have to stand up for ourselves.
I'm happy to help with the operation of your company so long as you're happy to pay for those services
She's fluent in French and Spanish, and pretty dam proficient in Stop the BS 😂
one of many reasons to leave corporate America & become a freelance interpreter/translator ❤😂👍💯
*ole Passive-aggressive Veronica.* 🤭
I was overseas with a coworker who spoke the language of the country we were in, but was denied a legit pay increase for that skill, so said, "I'm not speaking it for work."
I would not let employers walk over me if i knew my rights better.
1:06 The books disappeared 😳😳😳😳
She is right, there's not many left who's fluent in English. BTW, if you speak English, Spanish and French, that's three languages. Speaking three languages isn't bilingual, it's trilingual.
That's why it's frustrating to me how many jobs now require or "prefer" youre bilingual or they won't hire you.
I get it. I’m not bilingual but I worked for a company where we had two Somali speakers and a lot of Somali speaking clients. They were willing to help with translation and due to the intricacies of the work we did I felt it was necessary to have someone familiar with the work who spoke the language. But they have their regular work too and translators get paid more.
Yessss!!! Favors don’t pay the utility bills
I am a teacher and can function in Spanish and am fluent in Arabic. I get no extra pay. I do it for the kids though. I taught math to 3 little Saudi girls in Arabic. The girls thanked me, my principal didn’t.
A reward is on its way...
This is amazing
This Chanel is about to go viral she good🤷🏾♂️🤣🤣
she has gone viral -- people are stealing the material and idea from TikTok
*channel
She'd hate Belgium. A lot of jobs here REQUIRE that you speak Dutch, French, and English fluently.
That would be listed in the Staffing Manuel.. of said position.. as a necessary BFOQ. Negotiation would not be necessary or needed.
In Belgium all four are used commonly if not daily correct? Therefore it’s not outside of the norm to need them. If it’s something special you should expect to pay for it.
In Belgium all four are used commonly if not daily correct? Therefore it’s not outside of the norm to need them. If it’s something special you should expect to pay for it.
@@jonputnam7953Speak, yes. For translation they usually go through professional services. Just because someone speaks a language doesn’t mean they can translate well. And you can often get an extra 200€/month if you take a language test to prove fluency. But that’s about it.
@@williamgrunzweig571 Manuel? Can he speak Spanish and English? 🙂JK
She's Tri-lingual in 3 languages and modestly fluent in bossinbullshit.
Meanwhile, us over-the-phone interpreters (not in the U.S.) are making cents a minute for our work. 😿
Which is funny, because as an employee of a place that uses such services, we get billed well over $100.00 US an hour for those services
How many cents? S dollar a minute is $60/hr.
@@fakshen1973.14, but we only get paid for interpreted minute. No interpretation, no pay.
@@jadedandbitter Exactly!
Yeah, but the cost of living there is a heck of a lot lower... with high income comes inflation across the board... I'd rather make $2.00 an hour and cost of living is at that point (bread .20 a loaf, gas .30 cent a gallon, a meal at a resturaunt $13.00 for a family of 4), etc, than to make $30 an hour and everything is so high I have to go without...
The script language and delivery are perfect.
First of all, Federal law says that you have to have deemed and certified as a bilingual speaker on staff.
Well said.
Then your pay doesn’t come with my bilingual services either!!
Even english! 😂
This should be mandatory training in employment services.
I guess I don't speak those languages. 😂😅
I used to have a Polish manager. He point blank refused to speak Polish to any Polish customers who came into our shop.
Just realize as an employee you are also a profit center for the company. Their goal is to have you produce as much as possible while paying you as little as possible to stick around. For example, if you bring in a million in profit, and they only pay you 10%, or 100k, that is far preferable to paying you what you're worth, say half a million. If knowing additional languages/skills helps them earn 1.1 million, all the better for them.
And it was 5 p.m. so she was being insulted on her free time !
Try to learn another lauguage, then add 20% to her pay.
Our language...😳
Funny how they can dismiss your efforts to gain language skills, devalue the customer for said language And exploit an employee to make $$$ off said customer...All while expecting you to be a team player!!! 🤬
It is not your responsibility to dave your employer money through free labour. It's your responsibility to earn them and yourself as much money possible. Theres a difference. Any business will to essential steal from their worker like this camt bw trusted.
I have often been the 'unofficial' french translator in offices where I've worked.
I would happily communicate with customers in French when required. (makes no difference to me what language I use for standard communication, it entails no extra work. English/French... it's all just speaking).
What I would NOT do however, is translate those communications so that unilingual english-speaking management could read them. For that I required a translation fee, because THAT does require extra work and a bankable skillset. No one ever asked me to translate what I said to customers, whereas all other communication with customers by other employees was closely monitored for 'quality assurances'.
As the former Manager of Offshore Development, there is one or more people on the remote team that speak English. Sometimes they are paid more, sometimes, they are just paid. But, they are all usually in competition for a job offer.
No employer is going to hire someone that acts that entitled at the interview.
It's entitlement to expect to be paid for the skills you bring to the table??! Learning an additional language takes years and alot of money (for some people) so if it's not a skill that most people possess in the country or organization then it's only fair to be paid additionally for that skill.
@racpatrice it's entitlement in the approach.
@@deenad3562what do you mean entitlement in approach?
@@petelee2477 her combative tone in the interview telling the interviewer what she will and will not do. That's not the way you negotiate in an interview.
@@deenad3562
How would you go about negotiating the value of providing translation for the company?
Love to hate these videos, though some of them have a point 😂
I'm proficient in Japanese... They didn't want to pay me more, so I just transferred to the language line🤷🏽♀️😂
I worked for the Census Bureau for almost 10years, and I speak Spanish and French. They never paid me for that, even though it saved them money because I didn't have to hire another person to speak for me. I wonder how much that was. No French speakers, but quite a few Spanish.😊
I also am bisexual and they won't pay me better. I'm a plumber btw
The US Military gives language bonus, as a specialty pay. Same should go for private companies
In a lot of European countries you're EXPECTED to have more than one language. Some jobs require it and there is absolutely no extra pay for that 😂
' starter position, no experience required, must speak business english, french, german and preferably one other'
But most European countries also have mandated vacation, mandated PTO, guaranteed paid sick leave, maternity leave, health care, and just significantly better work /life balance expectations in general.
A salary increase and wage expectations are already a standard and widely known practice in corporate America for having bilingual qualifications. Nothing is free in America, if I am translating as an extra requirement to my normal job duties merely because I can translate while other workers don't then I am absolutely expecting to be compensated for the additional job duties, otherwise, I will seek out a job that will pay me due compensation for my services.
These videos are great, they are exactly how my internal monologues go, but in reality, she would have been cut off without being able to give the explanation of the cost to learn the languages.
I LOVE IT
I get a feeling you hate your job. I'm sorry
@@josh8491I love my job do you love your job
yep....tell them to call pacific translators....
And don’t some of these same orgs be getting mad when they speak a different language (about non work topics) around them?
My Granddaughter takes English and French to speak to business people in a Indiana company.
Not hired. Although I agree with her, there are endless other prospects that only speak english, she's getting the job because of those skills....it's a question of do you want the job or not? It's ok....if she's doing well elsewhere or has money that's good, good on her...but if she "needs" the job and that's the difference. Take the job.
I agree with most of what she's getting at but honestly this person would just be a nighmare to work with. Its like
"hey can you pass me the ketchup?"
"What are you willing to pay me to do so, i bring alot to the table and i worked hard to have ketchup over here and spent alot of time to ensure the ketchup was where I sat, if you want this ketchup im going to need compensation for passing this to you and over time, and also a company car and phone"
consider extra languages as DLC's, I have what I need to be able to do the thing, but you don't have access to those things without additional payment
It's not translation, it's interpretation when it's spoken. You translate when you write a document in a different language.
This goes to far. I have some IT skills compaired to the older generation. Can I send an invoice when they ask me to hook up a new monitor when thenold one broke down? Or when my colleague asks me how to do something complex on excel? Or do I need to withdraw those skills in a good work environment because I cant send an invoice?
Send an invoice if they ask you to do it in another language. Also, if a colleague has to do something and they can't and they ask you to do their job for them, you can help them once, but if it happens regularly, then yes, you are doing something extra and they are being paid for your work, so that's not fair.
Yes and no. It depends on how often this is happening. If you are spending significant time doing something, then you should either seek compensation for those skills, stop doing them, or find a new job where your total skillset is more in demand. The key here is what does a "significant amount of time" mean. Yeah I can fix it this one time, but if it turns into a 2 hour job every week that I am doing now I am seeking additional compensation, or I had damn well better be getting favors from these people. Especially if I have to still hit all my deliverables the same AND do this extra work.
Unfortunately, many individuals will agree to that because they NEED the job!
I got one extra $1 for speaking another language than English at a call center job.
😅😂😂😂😂😂😂❤❤❤😂😂😂
Sorry, not this time. When she interviewed did she present that she was only bringing some of her skills to the job and others would cost extra? I think the idea is that if you have more skills you are more qualified. If she required extra pay because of the languages then why didn't she specify that requirement? This is a nominal request during work time. If she was asked to handle all Spanish customers I'd expect an adjustment.
Keeping those languages in practice is work and that needs to be compensated. Should get at least 15% more pay
Yes, every ad I see that mentions speaking another language says that there is extra pay.
*ahem* Trilingual.
It would be trilingual. Bi means two.
Don't they pay you by the hour? So, if you translate for them, for a specific time period, you'll get paid for it.
Reminds me of the time I got written up at a job where I helped a Japanese speaker who was not understanding English too well (inbound call center job).
I am a polyglot and was told under no certain terms that if I was ever heard speaking any other languages other than English on a call I would be fired.
This is the part of the story where most people would quit... but I got promoted into management instead. Not because of this, no, just because I had been a supervisor at other jobs previously 😂
Thankfully now I do get paid extra for my language skills, even though we have a translation service too.
The phrase is “in no uncertain terms”, so in fact you are not really fluent in English 🙄
That has already been done by another channel. Who did it first?
So you want the locals to be bilingial instead of the folk coming in? Yeah nah. I have a job like thst now and i make the customers speak english to me. They need a reality check that we're not gonna coddle them. Real adult world
Your learn Spanish for free. Welcome to amerika
I would be very sure not to hire her.
I generally like these videos but this is one of them that is too confrontational.
I have a feeling that “Veronica” is the type of person who would invoice the company for opening the door for someone in management
Honestly, I don’t mind the getting asked to be paid more. When they say no, walk out. All you did by speaking like that to the interviewer was guarantee you don’t ever get a job there or anywhere that recruiter works in the future. And since recruiters know other recruiters….anywhere they work as well. Even though you are totally in the right, it’s all in the delivery.
That's not how the world works.
@FelipeKana1 Yes, it is... they are completely correct... hiring someone like this spells trouble in the future dealing with them.
@@FelipeKana1 then I would guess you have zero experience hiring people on a large scale. It’s exactly how it works.
Speaking like what? She was not unprofessional. She was truthful. I worked for a company that couldn't handle truth [wanted me to lie for them--NO] so I walked out on the first day. Had another, better one inside of 2 weeks.
@@user-wh5ir4fo4r not about wether it is true or not. All about the presentation. You can tell them the truth but in a different way.
I wish they could say something like, "Oh, we don't offer extra pay for your ability to talk to some customers who don't speak English, especially considering how rare it is to find a Spanish or French speaking customer. However, because you are fluent in 3 languages, it means you have edge in obtaining this job compared to literally everyone else applying for this position, which is the main benefit. Especially since this job pays twice as much as the minimum wage in this state at 20 dollars an hour, it's definitely a job you would want compared to other jobs in this area."
I have to argue in favor of corporate on this one. If she put on her resume that she's trilingual, and that was a consideration in hiring her, I think she should translate for the company at her current pay. (Of course, HR should acknowledge the skillset as something they may need her to provide in the future. This is where salary negotiation would come in.) If, however, it comes up later when employees are asked if they speak other languages because they need a translator then it is appropriate that Veronica be paid extra as a consultant.
Do this and I guarantee you will never find a job... a simple, "I would need to be compensated if I'm going to translate as well because it's an additional duty on top of what others in this role would do" would suffice. She comes off as condescending and is a sign of future trouble to hiring managers...
I have stood up for myself in similar ways and gotten immediate raises for my valuable skills. Don't believe their framing. They need us first and foremost, not the other way around.
They’re called INTERPRETERS, not translators… 🙄
STOLEN CONTENT!!
I dont understand the big deal. If its a customer service job worh only Spanish clients the salary needs to be right. In this video they hardly ever have any Spanish cliënt. Speaking Spanish when on occasion a Spanish cliënt is on the phone is not extra work compaired to handl9ng an English client. If the salary offered for the job is right, why be an ass about it.
Acquiring additional skills means that it's only fair to be compensated for them. Especially if most people in the organization don't have those same skills. As Veronica correctly said she spent alot of time and paid alot of money to acquire those skills. If they expect her to use them then she should be compensated especially if it's on a regualr basis.
She's running her mouth that's kind of mean. I'd enjoy translating instead of working, it's just chit chat and i get to feel needed. I speak español deutsch and english and ella sonó culera y agarrada, hay que acomedirse de ver en cuando y asi te veen chambear y te dan mas feria pues. Freundlichkeit ist kostenlos.
Oh this wasn't for a friendship. This is for a job
@@cynthiaholland13In case Google translated it wrongly, "Freundlichkeit" means friendlyness. But not in the sense of being a friend, rather just being kind. And being kind at your workplace is not wrong (probably).
Funny profile picture XD
"I'd enjoy translating instead of working" There is literally a job called "interpreter" and another called "translator" (you confused one for the other, btw). These people work for a living. They don't "just chit chat". Hope this helps!
I tell you what. Only speak whatever you want from your couch. Because we don’t need someone who isn’t willing to on occasion translate to help the company.
But%hurt employer detected.
Pay those wages, dip$hit.
"Gee why is my turnover so high"
@@MathematicFanatic only skilled jobs are really damaged by high turnover.
Who cares, why go to a job that doesn't value you enough to pay you for your skills when you can simply go to one that does. Silly goose
If you want a person to do an additional job that's not part of the job description why wouldn't you pay them for that service?
“No separate invoice, we were hoping you’d act like a normal human being that would help in an isolated situation with a skill you possess already…”
Nope pay me
They're bringing valuable language skills to the team so that should be reflected in their salary. I think that's a perfectly reasonable expectation.
A company is the place where you "sell" your skills. Hopefully you're aware of that.
If you needed a favor from your company, it generally doesn't provide it, or sacks you for it. So only do favors to companies who return the favor.
@imenehaupt7197 no you they are paying to use the skills from you that you agreed to sell them. If they want to use other skills they need to pay more.
@@imanaazeez that is also what I said.
Would you higher a person who proves how difficult they will be DURING THE INTERVIEW?
Don’t you learn those skills to set yourself apart in the market? This would fly if she was the only applicant but there’s a very good chance that someone else might have been a better fit but they thought her language skills would’ve put her to 1st choice… until….
No, why would you hire someone you know does the absolute bare minimum out of linguistic principle. These people are nightmares to keep, nightmares to work with, generally bring down workplace moral, RUN
In this example I'd say that both the interviewer and interviewee have learned something about who they're dealing with and whether or not to proceed, which is better than finding out way later after hiring them/being hired!
Would you work for an employer clearly willing to exploit you? I once worked for a company that paid overtime to salaried employees. Not because they were required to by law, but because it was the right thing to do. That's how it's done. The lady in question should go work for the state, govt agencies always DESPERATELY need Spanish/English bilingual people, and they WILL pay extra for it.
Hire.
That's exploit idk why people are arguing this. I'm sure a person who isn't willing to be exploited would know that they wouldn't be hired by an exploiter.
Newsflash: if you didn’t have the extra language skills, you might not have been hired in the first place or offered a lower basic salary. That’s how employment works… Just saying
Newsflash: Gobbling the corporate boot like you are isn’t gonna get you anywhere. Soulless corpos don’t give a shit about you, so why show them any amount of loyalty or respect unless they earned it?
Then the Position Description would have stated that speaking "Whatever" language is part of the salary & would have also been discussed at the time of the interview. So, obviously this did not happen or they would not have asked her to translate for free.
@@cdldriver2348 She doesn’t do it for free, she gets paid a salary. And yes, this is supposed to be a job interview, so it’s rather realistic that she might have been preferred over other candidates for her skill set - including, but not limited to, her language skills
@@cdldriver2348 If she’s doing it during her working hours, it’s not for free. And the actual shop description was not shown in the clip, however having additional language skills being an advantage in the corporate world should be common knowledge IMHO
@@cdldriver2348 If she is translating during work hours, she’s not doing it for free