Hi Dominic, great videos thanks a lot for the very helpful information. Is there a way to set up a trigger or an automation so that for instance a ticket having the word urgent in the subject can have a high priority and the first response time is 2 hours? Thanks in advance
Hi Dominic, Is there a need to create a seperate trigger for "Set, Assign, Notify", or can all 3 be done as part of one trigger ?? Please advise best recommendation
It's best to keep them separate. As you scale, it will become too complicated to keep everything into 1 trigger. Think about where you will be in 6 months, 12 months, how about 24 months?
hi dominic. Can we make trigger response for non email? let me know
Hi, when you say non-email, what do you mean? Either way, you can use channel is not email in conditions in triggers.
Hi Dominic,
great videos thanks a lot for the very helpful information.
Is there a way to set up a trigger or an automation so that for instance a ticket having the word urgent in the subject can have a high priority and the first response time is 2 hours?
Thanks in advance
Yes, of course, use subject contains "word" actions - priority high
Hi Dominic,
Is there a need to create a seperate trigger for "Set, Assign, Notify", or can all 3 be done as part of one trigger ?? Please advise best recommendation
It's best to keep them separate. As you scale, it will become too complicated to keep everything into 1 trigger. Think about where you will be in 6 months, 12 months, how about 24 months?
can you share this ppt
No, unfortunately this is not available.
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@@dominiccx How much would you charge to train agents on admin level without an enterprise module?
@@shwetarakshe4396 How many agents would you need help with to be trained?
@@dominiccx currently there are 13. We are based in India. I will praise the idea to my company I need to know how you can manage it..
So slow.... "ya"