Hello! Which video talks about prioritization you mentioned? In other words, which video should one watch as a precursor to this one as it pertains to SLAs?
Was wondering if you could do a video showing all the trigger set ups for SLA's too? For example, what if we want to set up SLA's for 3 tiers of customers depending on how much they have spent on a shopify store? Thanks dude!
Hmm, I think you want to have Automations maybe, but I'll think about it. Thank you for the suggestion. Do you work as a consultant or directly as a Zendesk admin, Spencer?
@@dominiccx Thank you, sir. I am an admin in Zendesk actually. Also, do you do personal 1on1 coaching? Please let me know where I can reach out to you to speak about this further. Thanks!
@@spencerpatton7650 Hi Spencer, I do and I'd be happy to be in touch. My availabilities can be found here calendly.com/dominiccx/letsmeet/ Please choose a day and a starting time for the call and I will automatically receive a notification in my email and calendar.
Hi, Dominic! I have created 3 SLA policies, but each one is not related to one another. It is each department's individual SLA. (= each department's First Reply Time target differs. As it is run by different standards) Would that still work even though SLA policies are not relevant to each other? So, basically, I am wondering how to set different SLA policies per Brand? Or do I have to create an SLA policy that can be applied commonly for all 3 Brands? -> I think I found an answer. As long as I set brand (as a condition), it should work I guess?!
Hi Sanghoon, thank you for writing. The route you took is absolutely correct and quite normal. 3 SLA policies for 3 different departments. They work very well if you make a clear distinctions between them, like you did with brands or groups.
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Thanks so much for these videos, they're really useful
Happy to hear! 🫶
Great content Dominic! Thank you.
Hello! Which video talks about prioritization you mentioned? In other words, which video should one watch as a precursor to this one as it pertains to SLAs?
I think this one should be explicit for what you're looking for th-cam.com/video/a-Uj6eBwehQ/w-d-xo.html&ab_channel=ROCA%28byDominicCX%29
Good work dominic ....
Can you provide any pdf or ppt link to download material for future reference ...
I like the way you are into the subject......
The material is private I am afraid.
Was wondering if you could do a video showing all the trigger set ups for SLA's too? For example, what if we want to set up SLA's for 3 tiers of customers depending on how much they have spent on a shopify store? Thanks dude!
Hmm, I think you want to have Automations maybe, but I'll think about it. Thank you for the suggestion.
Do you work as a consultant or directly as a Zendesk admin, Spencer?
@@dominiccx Thank you, sir. I am an admin in Zendesk actually. Also, do you do personal 1on1 coaching? Please let me know where I can reach out to you to speak about this further. Thanks!
@@spencerpatton7650 Hi Spencer, I do and I'd be happy to be in touch. My availabilities can be found here calendly.com/dominiccx/letsmeet/
Please choose a day and a starting time for the call and I will automatically receive a notification in my email and calendar.
Hi, Dominic!
I have created 3 SLA policies, but each one is not related to one another.
It is each department's individual SLA.
(= each department's First Reply Time target differs. As it is run by different standards)
Would that still work even though SLA policies are not relevant to each other?
So, basically, I am wondering how to set different SLA policies per Brand?
Or do I have to create an SLA policy that can be applied commonly for all 3 Brands?
-> I think I found an answer. As long as I set brand (as a condition), it should work I guess?!
Hi Sanghoon, thank you for writing. The route you took is absolutely correct and quite normal. 3 SLA policies for 3 different departments. They work very well if you make a clear distinctions between them, like you did with brands or groups.
@@dominiccx ohhhh thank you for getting back to me woo hoo!!
So you say you have to set up a trigger, you show the trigger on the events but you don't set up the trigger. Not good.
Not sure what you mean.