What Makes a GREAT Manager? (it’s not what you think)
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- เผยแพร่เมื่อ 28 พ.ค. 2024
- 📘 Order a copy of The Making of a Manager: amzn.to/3Yp72jA
We’ve all had good managers who bring out the best in us, and bad managers who we avoid as much as possible.
But if we think about it, what really sets these two types of managers apart?
In The Making of a Manager, Julie Zhuo shares 8 universal qualities all great managers have and in this video, I go through the top 3 that I think make the biggest difference.
Enjoy 😁
TIMESTAMPS
00:00 What Qualities do Great Managers Have?
01:05 Great Managers Build Trust
03:03 Great Managers Give Great Feedback
04:54 Great Managers Run Amazing Meetings
06:05 Remaining 5 Qualities Great Managers Have
RESOURCES I MENTION IN THE VIDEO
Productive 1:1’s with Your Manager: • 6 Tips for Productive ...
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#makingofamanager #peoplemanagers #juliezhuo
So…who’s going to send this video to their manager? 🙃
TIMESTAMPS
00:00 What Qualities do Great Managers Have?
01:05 Great Managers Build Trust
03:03 Great Managers Give Great Feedback
04:54 Great Managers Run Amazing Meetings
06:05 Remaining 5 Qualities Great Managers Have
ideal mgr. Have not seen it.
@@peteryang2341 😂
Great managers take the time to listen to their employees' perspectives and provide feedback in a way that is tailored to their individual needs and learning styles!
Exactly!! Thanks for the input Salina 😁
Point on Feedback:
It is important that we don't take feedback from managers as an attack on our character. Feedback, as you mentioned in the video - is for improvement and inspiration to change our behaviour.
100% agree there Vithesh! I used to take feedback a bit more personally but when I realized the benefits of incorporating that feedback, I started to welcome them 😁
@@JeffSu - Your website is amazing. Can you make a video on the basics of creating a website ? Something like 'How to start your own Website?'
@@vitheshrajan I paid a super awesome freelancer to create my website 😁. You can find their contact information under the "Gear" section
I think "Focus on purpose, not task" is the one thing micromanagers struggle with
I currently struggle with this 😅
Thank you Jeff for the recommendation and this amazing video! I'm currently searching for books to improve my leadership skill - and you post this video! I learned a lot and thank you again!
Must be fate Lu Yan, let me know what you think of the summary :)
Love how jam-packed this video is with to-the-point information and relevant examples!
Only the best for my viewers Darshan 😁
Jeff this video is 🔥🔥🔥🔥The Making of A Manager sounds like a must read group for managers. While I am not in the corporate world, I manage teams of volunteers often. I always get great tools from your video. Thanks for posting!
Thank you James! And yes I totally agree the principles in this book don't only apply to the corporate world, but really anyone who is in a position to lead others 😁
Great input and it comes perfectly to the right time. Going to read this book.
Thanks for this amazing Video, Jeff. Helps a lot.
Keep going!!
Awesome to hear Benni! Let me know if you end up picking it up 😁
Awesome video. I appreciated how you executed something you put in your feedback example: cutting 7 designs down to 3. You cut down 8 chapters to the most relevant 3 and skimmed the last 5. Great use of motion graphics too!
Woohooo thank you my friend 😁
Great content as usual. Feel so bad using templates and other great insights from you (being a prod nerd myself) for almost no charge. But i subbed to your newsletter so I can feel good about myself again:)
Woohooooo! That's more than I can ask for 😁
Awesome summary, Jeff! Thank you!
You're welcome my friend 😁
Great review. I liked the concise breakdown of key lessons from the book
No problem Stacy! Glad you found this "productive" 😁
Amazing video, so much valuable information in here. Thanks 🙏
You're very welcome!!
Your 60 seconds in the end always show how well information can be summarized to its essentials. I love this part! Thx for your engaging style of presentations 👍
Thanks so much Philip!!! 😁
Love this book - wish I had it early in my career! Thanks for the great summary Jeff
Me too David! I honestly didn't know this book came out like 4 years ago!
Thank you! Such a good video, all on point.
Glad you enjoyed this Enfis 😁
Thank you for the breakdown of the book! Looking forward to checking out more of this book.
It's an awesome read 😁
Great video Jeff! I like how you summarized the information from the book in a clear and also visual way. (specific feedback 😁) In thinking about how I could keep in mind and practice these strategies, I thought some kind of exercise or information sheet could be helpful (I know more work). But thank you... and great energy as always!
Oh that's a GREAT idea Peter! I might do that next time :)
A good way to give feedback is to give positive feedback more than negative feedback, especially in the beginning. "Hey Jeff, can I give you some feedback? The way you handled that presentation was fantastic and really makes your teammates look great when you put in that much effort. Can you keep that up for us please?"
This helps take the edge off the word feedback too since most of the time it is something negative and probably something months old. Catch them doing what you wanted them to do and then reward them with a quick thank you.
Also: I have never had a valuable O3 in my life. Either the manager was completely unprepared, only focused on them for the 30 minutes, or wanted me to play their therapist. I so rarely trust any meeting now.
That's a great point Matthew! Julie actually addresses in the book; if you give positive feedback, be genuine about it instead of using it as part of a "compliment sandwich" (aka "good job, but you can improve, but overall good job)
What's O3? Does that mean 1:1? And wow I'm sorry to hear that!
@@JeffSu It is indeed. The abbreviation is often used in the military. I took some training from some career and management people and picked that up as a habit!
@@MatthewEaton Wow, glad I learned something new today!
@@JeffSu And it is easier to say than One on one or type out faster than 1:1. The economy of words is pretty great here, even if is just one letter haha
@@MatthewEaton hahaha makes sense!
I LOVE THIS VIDEO ... and I'm not even done watching it. bravo sir!!!
Well I hope you still love it after finishing the video 😁
I am more and more thinking that a good manager is a geek of procedures, ensuring that employees can deliver in a smooth way. It requires a lot of empathy and courage facing unrealistic requests from senior management. Regarding meetings, just organize workshops to involve the team or group trainings. Not just cascades or round tables.
100% Facbrice! There's an entire chapter dedicated to how Managers "make things happen" by coming up with streamlined processes that set the team up for success!
Definitely taking notes on this. Thanks
You're welcome 😁
Great video Jeff, as a manager this was refreshing and informative 😊
Thank you! Would you agree with Julie's points?
Thanks, Jeff. Great video.
Thank you my friend 😁
Man, I love your content. Another home run friend.
Love having you here Mike! Thank you 😁
Sending this video to the manager is risky 😂 I remember when my sister still worked in a local bank and told me her branch manager's famous quote, "You guys should spoil our customers~" lol. We had many conversations about her job because she was very unhappy working there. She thinks she can't learn much from her manager. Being a good manager is not easy, but really…. people have expectations for their managers and want to look up to them. Btw, Elon Husky is so adorable.😁
Yea people management is hard! I used to think being a manger is like "the goal" for corporate, but now I see how much (more) effort my manager has to put in for us, I'm not so sure anymore haha
@@JeffSu I saw something aggressive in the comments. Managers in many industries need to do a lot of actual work, like research, creating strategies and budgets, etc. Also communicate effectively with the employees and bosses, leading a team to wrap the work together and meet the goal. So I would so appreciate it if my manager is productive, well-rounded and wise.
@@janicexu95 hahaha it’s okay, I’m used to it and honestly it’s good to welcome different opinions! And of course, I would agree with everything you just said. I think at the end of the day the truth matters less to people who have already come to a conclusion and aren’t as open minded as us 😉
@@JeffSu Open-mindedness is the key to receiving good ideas and beliefs. It is 11:49 pm in Toronto. I'm going to sleep...I have an interview tomorrow morning. Bye-bye~
@@janicexu95 good luck!!!
I thought it would be the usual “they know how to delegate tasks well and empower employees”, but the video shared much more with concrete and applicable examples. Thanks jeffey 💙
Pshhh come on Pouestah, for someone who has been around this channel for 2.5 years you should know better. I would never publish such generic (and useless) content 😉
Amazing Video! Will share!
Glad to hear it João, thanks so much 😁
People managing is fucking hard. You MUST turn up everyday not just for you but for your team. In my experience, it’s given to you without any training too. Sink or swim
Hey Josh, can't agree with you more! To be very honest with you when I just started working I thought being a manager was the dream! Now, seeing how much work my manager puts into managing us and helping us grow, I can't help but wonder whether I'm cut out to be a good manager 😅
@@JeffSu 💯 mate. sometimes it's good to walk the path, then you can truly know. Since being a people manager, I definitely try and make life easier for my line manager! Match their way of working, proactively help them etc
If you are manag5er at crazy h6ospital than I can understand why is hard. You need to agree with the psyhopats first bfr u start a project. You dont have to come up for team as they work without manager.
Great overview, Jeff! I'll definitely be revisiting this video often 😁
Feel free to come back as many times as you want Andrea 😏
Hey Jeff, I have a 1:1 with my manager tomorrow and it gave me the thought that discussion ideas for effective 1:1's with your manager could make a good follow up video for this one :3
@@Andrea_Dong Wait what about the things I covered in my previous "how to have a productive 1:1 with your manager" video?
@Jeff Su Oh I was thinking more along the lines of specific questions that would be beneficial for anyone to ask during a 1:1 like "how to get better feedback" or "what skill gaps do you think I should address in the short term" :o
In hindsight, I guess this might be something you'd ask a work buddy or career mentor instead 🤔
@@Andrea_Dong Ahhhh so basically like personal/career development questions we should be asking our managers right?
That does make sense but yea it'll probably be in a separate video!
I always found my ability to use a bullwhip in confined spaces to be beneficial skill as a manager. I will always remember the look on a newbies face, when they thought that hiding under a desk in a small cubicle provided them cover.
Wait wut
Hey Jeff, great crisp video like always. I usually really admire the fast paced fluff-free style of your scintillating videos but I strongly feel that when you are covering a topic that requires pausing & reflecting and has multiple distinct key points the pace could be slower.
In this video I felt like you were going a tad bit too fast. The primary reason was you shared so many thoughtful tips in such a short time that my mind couldn't process everything completely, all at once. 😅
Ah that's great feedback, thanks for letting me know!! 😁
I think a lot of managers think they're great, but they're just micromanagers. I've ran into a few as well as some who offer zero growth opportunities nor bother to understand that motivation/productivity can't be forced. People relatively want the same things and a job is a job to most employees we want paychecks so keep that in mind, if people feel unsecure or undersppreciated and underpaid they're going to hate you. My current worry is our newest line manager forcing all the consultants in our comany to calendar block and whereas I respect it for some people that have mental health issues, pregnancy, fatigue etc...they may not be able to finish their projects by doing this. Either she's going to hire everyone who is exactly like her or we're about to see higher turnover. Should be interesting.
Hi Kate, thanks for sharing! Totally agree that there's always a risk of managers hiring people who are exactly like them (there's a whole chapter in the book dedicated to hiring well) and I think that's why a lot of companies encourage diversity when it comes to hiring (i.e. you might agree with the way I do things, but we hold similar principles).
The biggest set back for company no matter the size is they promote a person who has been there the longest or is the best at what they do. Not because they have the tools or knowledge to manage products or lead people.
@Jeff Su is straight to business!
Yes for sure 😁
What an amazing video ! Thank you for that ! I think that the most common Manager issues are : 1) They Don’t listen 2) The have a big Ego 3) They command for results without discussing the way to achieve them
Dang, sorry to hear you've had these negative experiences before!
@@JeffSu I think that a lot of people have the same problems with their managers due to lack of empathy, your video was a gem and i will buy the book to help me address those issues. Perhaps if I suggest to my manager how the things must be to see a different perspective . Thanks again
Great video thanks.
You're very welcome 😁
hey Jeff Great Video and loved your examples. I was wondering what do you use for a bookmark manager on google chrome? also can you make a updated video for your google extensions that you use. I loved the first one. Thanks
I use Reader now (it's an app from Readwise).
To be honest my extensions haven't changed all that much recently haha
Started now to use notion with your 2.0 template 😂
Your latest can be hectic for me😁
Learning from you and thomas lets hope i can manage my study task properly😉🤟
Thomas Frank is AWESOME. You can't go wrong following him 😁
Thanks for the great video! Personally, I feel like managers are unnecessary. Instead, what we need is a coach or advisor, but I suppose that's unrealistic.
Based on my experience, I much preferred getting feedback from colleagues directly myself rather than getting feedback from my manager because it helped me to build a better relationship with the colleagues.
Yea....corporations will probably never get rid of the manager role. But hey you can always go find yourself a mentor/coach within the company too!
You just did not have a good manager
Writing a blog on manager. Sharing your video link. Keep it up. Nice job
Awesome! Let me know when the blog is finished! What points are you making?
Thanks for the book recommendation!
Hope you enjoy it 😁
Another video full of information, congratulations for getting so much information in 7 minutes.
I loved the part about "Clear Outcomes" it's awesome.
I would like to see a video about Google Chrome vs Safari (or just Safari)
Yea the "Clear Outcomes according to a timeline" part was new to me as well. It sounds so obvious when said out loud but consistently applying this in practice is hard (because it's extra work)!
Hey Jeff, love you posts and insights. If you are back in Atlanta anytime soon, I would love to buy you lunch. Cheers
I'm thinking about visiting Emory sometime this year Kevin! If I do, I'll be sharing on my Instagram just FYI
so wonderful beautiful video friend Jeff i love it
Glad to hear it Jan!! 😁
@@JeffSu thank you so much my best friend have you instagram?
@@jvenema86 yup it’s in the video description
@@JeffSu okay i go see
Interesting video !!
Thanks Sophie!
Hey Jeff. Love your channel man, keep up the good work. Quick question: in my country, half of the job openings are in English and half are in Spanish. I have my LI profile in both languages but I was wondering if a Spanish recruiter (with their LI in Spanish) was looking for keywords in English (ie. Supply Chain), would LI search my profile in both languages to make the match? Or should I have my profile in Spanglish?
Hi Jero - There's an option in LinkedIn to have a primary language (e.g. English) and add another language on top of that (e.g. Spanish)
@@JeffSu thanks. Sorry if I didn't explain the situation better. What I meant is that I have my LI profile in both languages. Question is if there's a keyword match regardless of the language. Example: a recruiter with her linkedin in Spanish searching for the term "supply chain". Would it match my LI in English, even though here LI is in spanish?
@@MateriaVida It would depend on the recruiter's settings :)
exactly at the right time for newly promoted individual contributor
First of all, CONGRATS!
Glad you found this helpful 😁
Hey Jeff, thanks for this video! How do you ensure giving “specific feedback” does not equal micromanaging or spoonfeeding?
You tell them *what* you noticed and now exactly *how* they should do it next time
Did you edit this video? Great editing skills! 🔥 I’m particularly obsessed with time stamp 4:17 for Elon Husky 🤣
I’m grateful to have all amazing managers in my current role. When my team had a meeting with our manager’s manger, an awesome tip they share was: if you disagree with decisions made by upper management, voice your opinion but have facts to back up why you disagree and what alternatives you have. But I wouldn’t recommend to do it unless your company/managers are okay with different opinions 😅
Yes I did Christiana, thanks 😁
That's a great pro tip when it comes to disagreeing with upper management!!
@@JeffSu I thought I was watching video at MKBHD and Casey Neistat level 😃 keep up with the editing! 🔥🎥
That’s a sign of a toxic culture if upper management can’t tKe solid criticism 🤣
@@2davivadiva I would agree to some extend, but not 100% 😅
Sometimes managers, or even manager's mangers do take feedback, but can later tell their team members KPI are set in stone because of XYZ. Something my teammates and me are going through, and I was surprised how honest, even brave my teammates voiced their opinions.
It could be possible those are decisions made by even higher-up, but I personally think a manager is the most supportive if they understand fully about the role, show empathy why sometimes KPI could not be achieved, and take criticism from the team how the org should revisit the performance guidelines :)
Heyyyy Jeff, nice video. What editing software are you using for editing your video? It looks great.
I list them all out here: www.jeffsu.org/gear
@@JeffSu Legend
@@amieandjodie 😁😁
@@JeffSu hahahahahahah…busted. Oops.
1. Can you please share what that team building activity was in detail ? 2. Rest, What you have explained is very clear n crisp..much appreciated..
1. It's a secret team building activity 😉
2. Hahaha thank you 😁
@@JeffSu 👀
I was just reading this book a few minutes ago… wow, TH-cam knows my taste.
Totally not creepy at all 😁
Thanks Jeff! Maybe these rules could be used to score my manager hum…. Lol😅
We should, maybe a score out of 8? 😉
@@JeffSu hhhh let me think about it！
I think it’s an amazing video and send it to my manager, but that makes him feel anxiously 😂. So next time I'll just keep it for myself.
Hahahaha well I hope I didn't screw up the relationship between you and your manager Calista!
Jeff's videos are always amazing. No nonsense and straight to the point with actionable advice.
It's because I value my viewers' time 😁
All considered successful managers I worked for had one thing in common- they were sociopaths without regard for what people might think of them or other people’s feelings in general. They truly couldn’t care less less.
Sorry to hear that! My manager is definitely not like that 😂
Amazing Jeff ! but you forgot to add a simple useful tip to the video, just be like Jeff Su (full video summary)😁.
Anyway, keeping away the obvious facts, Jeff a manager is anyone who would lead a group of people, right? A research group leader, a school group leader, etc. not only someone with a "manager" position? 🤔
Also, Jeff I would really like connecting with you on LinkedIn if possible?😉
Yes that's correct my friend! A "manager" can be anyone who is leading a group of people, doesn't have to be necessarily at work.
re:LinkedIn - Sure send over a connection request. What's your name so I can watch out for it?
@@JeffSu Abdurrahman Sivesoğlu. You can know me from the profile that follows your LinkedIn tips👍
What tangible value does a "manager" impart on the world/economy?
Hi Chris! I can see why you're asking this question since there's a negative connotation that "middle management" don't really add value but if you think about it, Bill Gates, Elon Musk, Satya Nadella are all managers! They push teams to work together and come up with innovative products that wouldn't have existed if they didn't exist.
If we talk strictly about middle management, it depends on how "good" our managers are. Great managers still get their hands dirty (review code, run events, these make a "tangible" impact), and also guide us in our personal/career journeys.
I would say without a doubt who I am today has been influenced by my managers and if my videos are helping others, then I think my managers have made a tangible impact 😁
@@JeffSu I would disagree on most fronts. Your examples aren't "managers" they're "innovators". Their ideas and methods and strategies led to their success. Managing is a part of that, but it wasn't their main role.
A "manager" in my opinion, is someone who watches over, critiques, and instills corporate ideology and drone-like behavior.
A manager is not a leader. They're a parrot.
@@myrusEW I guess we’ll just have to agree to disagree Chris 😁
🔥
Thanks 😁
Not about the main topic but the "Elon Husky" got me 😂
Hahaha I'm glad you caught that easter egg!
Verifying feedback with other teammates can be a disaster. Some groups develop a strong clique and will support each other even if it compromises their integrity.
That's true! At the same time that's only 1 datapoint 😁
@@JeffSu if you’re in tune with your team, you’ll know ahead of time if it’s worth asking for feedback anyway, lol.
@@TInyK12 I would argue yes and no. Because if I'm surrounded by a team of "yes-people" I would think I'm doing a fantastic job!
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Once again top quality video from Jeff! 🤌
Thanks Tõnis!! 😁
Which good books for CEO
What skills are you looking to build?
@@JeffSu how to be CEO
@@JeffSu thanks for your kind response
I like how he's saying these things as if they're so easy lol. Somehow I landed in a managerial position, even though I have no clue what the hell I'm doing. This video s great but way too advance for me 😮
These learnings are DEFINITELY NOT easy to implement! I highly recommend getting the book if you're a new manager Barry, Julie explains it much better than I ever can!
@@JeffSu thanks for the rec! I'll check out that book! 📚
@@snicketysnickets No problem 😁
Basically just saying, be open 😂❤
Slightly more to it than that but sure! Haha
Literally just finished this book and then opened my laptop and saw this video thumbnail..... *looks around*
*sees 5 different cameras pointed at you*
Sadly, none of these qualities are ascribed to my current managers. :) :(
Oh no 😆
Why all cover books looks same like that?
All books have light blue colored covers...?
Your rapper bro 💯
You'll be the first to know if I ever come up with a rap song about.... great managers 😉
I crush on him
Awww thanks 😁
I think I'm a good manager... I think 😅😅
I'm sure you are Scott 😁
No sound
Did you...unmute?
I have a manager/lead at my job that has poor communication IMO. They send emails when we're all in the same room, but doesn't say anything. She communicates everything through email and comes off as afraid to talk to "minorities" TBH.
Aw man, sorry to hear that Devon!
I want to speak to him
To who? Me? 😂
@@JeffSu the manager
Best way to watch this video is at 0.75 speed. Slow it down.
Oops was it too fast? 😅
@@JeffSuyup it’s a bit too fast to understand.
Why are many managers toxic and just blamed whatever issue(s) they faced on their employees??
They didn't read this book 😂
My manager is a lier pretending to be a good person using other methods to embarrass you. What a wicked man he is. He is that kind that put you into difficulty and yet you will thank him for the course. I was blind didn’t know that was his approach after knowing that, he is just an awful person to work with. Compassionate, sincerity, affirmation and appreciation is the best value a manager can be. Not using tricks and approaches and manipulating staff.
Dam I'm sorry to hear that Anne :(
Thanks for the video, but the way you talk comes across as salesy
Hahaha I guess that's a bad thing..? 😂
Why was a 25yo hired as a "manager" who had never done anything in their life? Take a guess.
Because...Facebook was expanding really quickly and they needed someone to manage a growing team 😁
I find this video too fast, difficult to take all in all at once when there are so many things / points without repeating it
Hey,
You can try slow down the video on TH-cam setting and also rewatch the video as many times you need.
Thanks for the feedback Sheldon Cooper - oops I mean Cheldon Sooper 😂. I've received feedback before that I was too slow so I guess I have to find a balance
Great advice Mihow!
Tried the 75% speed and it’s a bit too slow lol. Anyway thanks Jeff for the great content!
@@cheldonsooper 😂 sorry
Will you buy me clothes or shoes ? If not mind I personally request !
What size are you?
@@JeffSu your clothes size same my size dear
@@ravishah-rh5mg I’m pretty fat though
@@JeffSu same size dear
Your clothes fit my size , you give me your use clothes , shoes not mind ... dear
dude you talk so fast
Thanks for the feedback!!!
Seems like a rip off of Ali Abdaal, be original please. At least from the thumbnail
Thanks for the feedback! If it ain't broke though 😏
@@JeffSu yeah I feel you. But you owe it to your audience. Not trying to bash. Would just love to see more original things on TH-cam. Honestly I’m preaching to myself as well.
@@orlundoexplainsai no problem! Totally understand 😊
The lefties and the entitled would say, the salary makes a manager🤣🤣
Hahahahaha true that
Dude, couldn't completed to see your clip yet so not sure that your content is right or wrong but one thing I'm sure: your voice and your speaking speed or your presentation tone is fail for me. That also make the BAD MANAGER, isn't it??🙃
Haha thanks for sharing your feedback! 😁