Please share! If you had one of these or know of any who have failed in or out of the shop, feel free to comment. Affected Cranksets: 11-speed Ultegra FC-6800, Dura-Ace FC-9000, Ultegra FC-R8000, Dura-Ace FC-R9100 and FC-R9100P cranksets manufactured before July 1, 2019 🚨 bike.shimano.com/en-EU/information/customer-services/corrective-actions/important-safety-notice-11-speed-hollowtech-road-cranksets-inspection-program.html
Kudos for getting the word out again Justin. In my little basement biz, I've seen 8 of these and 4 of them have failed inspection by my local Trek shop. On the other 4 "good" ones ("Go out and ride!" they say), I convinced my customers to replace them anyway with 105 level cranks which do not display this problem (and can be found for $100-$140). Why do I suggest they replace? Because the inspection is mostly a joke. Yes, it will identify those that have already started to delaminate - that's good. But what about the ones that pass? There is ZERO assurance that those won't fail at ANY point in the future. Sure, they say come back in 6-9 months, but as you alluded to in your video, that 'ain't gonna happen in the majority of cases. And it obviously won't catch the ones that fail in the interim. All Shimano would have had to do was to add a simple mechanical stress test to the inspection - that would have largely identified potential failures. A visual-only inspection is near worthless in my opinion.
Removed my Ultegra cranks and didn’t see any issues but took it to the local shop in Vegas and shipped it to Shimano (both crank arms). They sent a replacement (11sp) with 50/34 chain rings in 3 days. Impressed with the quick turnaround 👍
i have a trek 2019 with the ultegra cranks and as soon as I received the email stating they should be checked I took my bike to my trek shop and they took the cranks and chain rings off and sent them to shimano for inspection. 3 weeks later I received brand new chain rings and both crank arms no charge.
I like to use Profile Racing welded Cro Moly cranksets so glue on your cranks is never an issue, not really comfortable with glued together bike parts.
Just a couple of days ago, someone on FB posted that his crank failed as he was riding uphill. It failed after it had been inspected and passed by his dealer. In my case, I live in Singapore where the air is salty and humid and I ride almost 10k kms every year. Shimano here only offers TWO free inspections (2024 and 2025) and will replace if there is an issue. 2026 onwards, inspections are on your dime but Shimano will replace if there is an issue. I decided I am not going to wait for a potential catastrophic crash so I ordered in a new crank even though my current crank looks fine.
As a Shimano dealer and bicycle shop owner I tend to agree with a lot of what you say. When it comes to the Shimano crank recall - you should mention that both 1st and 2nd generation 11speed DuraAce and Ultegra are involved. Not just 2nd generation. Secondly I would also mention that the replacement cranks will come with 12 speed chainrings. But in some cases the gear combo/crank length may not be available so the client will get the closest match possible. The “kickback” from Shimano only comes after a complete removal/clean/inspection and return product to Shimano and after Shimano double checks your inspection and approves the results. So the kickback helps in the payback in finding a bad crack but doesn’t make the shop any profit but will hopefully pay for time spent on the bike.
Over the last 10 years I have returned 6 or 7 cranks. Once you have seen the issue with these cranks it is easier to see. If your client wants you to check the crank - no problem. If in the conversation with that person it is never mentioned that there is a metallic creaking sound coming from the “bottom bracket/crank” area - then that is good and you may not see/have an issue. I also think that some of the pictures I have seen on the internet are a bit blown out of proportion. But stuff happens. If you take care of your bike on a regular basis (clean/wash/inspect) these issues will be less. I have 4 bikes with the warranty dates. All of them are doing great. I also do not want to replace my DureAce9000 crank with a 9200 version. Nothing wrong with the 9200 version but does not look good on a bike with a complete 9000 series groupset. Just opinion.
I have one of the 11 speed Ultegra Crank sets that needs to be checked out, I just heard about it yesterday by glancing through a bike shop website. So, yes keep telling people.
I always thought the " covered gear look" on the drive side of those cranks look kind of ugly. I would prefer the look of the hollow tech cranks that had a hole on the drive side and chain rings that did not look covered. That hole in the center of the crank also makes a great place for a bike stand.
My Ultegra crank broke during Covid. Due to supply chain issues I could only get a hold of Shimano 105 crank and with a 4 week wait to get it serviced at an authorized dealer, I replaced myself. When recall was announced I contacted Shimano with picture of my broken crank. Since it was not inspected by an authorized dealer I was denied replacement. A follow up explanation of the situation has yielded NO response from Shimano. VERY disappointed.
To my knowledge, they take the chainrings off to inspect the bonded seam for delamination and record the serial number with Shimano. th-cam.com/video/_cruW8DYOws/w-d-xo.htmlsi=E6FaoVakkAokthVN
Please share! If you had one of these or know of any who have failed in or out of the shop, feel free to comment.
Affected Cranksets: 11-speed Ultegra FC-6800, Dura-Ace FC-9000, Ultegra FC-R8000, Dura-Ace FC-R9100 and FC-R9100P cranksets manufactured before July 1, 2019
🚨 bike.shimano.com/en-EU/information/customer-services/corrective-actions/important-safety-notice-11-speed-hollowtech-road-cranksets-inspection-program.html
Kudos for getting the word out again Justin. In my little basement biz, I've seen 8 of these and 4 of them have failed inspection by my local Trek shop. On the other 4 "good" ones ("Go out and ride!" they say), I convinced my customers to replace them anyway with 105 level cranks which do not display this problem (and can be found for $100-$140). Why do I suggest they replace? Because the inspection is mostly a joke. Yes, it will identify those that have already started to delaminate - that's good. But what about the ones that pass? There is ZERO assurance that those won't fail at ANY point in the future. Sure, they say come back in 6-9 months, but as you alluded to in your video, that 'ain't gonna happen in the majority of cases. And it obviously won't catch the ones that fail in the interim. All Shimano would have had to do was to add a simple mechanical stress test to the inspection - that would have largely identified potential failures. A visual-only inspection is near worthless in my opinion.
When in doubt, replace. Right?
Removed my Ultegra cranks and didn’t see any issues but took it to the local shop in Vegas and shipped it to Shimano (both crank arms). They sent a replacement (11sp) with 50/34 chain rings in 3 days. Impressed with the quick turnaround 👍
Thats great and now on a safe set of cranks!
i have a trek 2019 with the ultegra cranks and as soon as I received the email stating they should be checked I took my bike to my trek shop and they took the cranks and chain rings off and sent them to shimano for inspection. 3 weeks later I received brand new chain rings and both crank arms no charge.
I like to use Profile Racing welded Cro Moly cranksets so glue on your cranks is never an issue, not really comfortable with glued together bike parts.
Just a couple of days ago, someone on FB posted that his crank failed as he was riding uphill. It failed after it had been inspected and passed by his dealer.
In my case, I live in Singapore where the air is salty and humid and I ride almost 10k kms every year. Shimano here only offers TWO free inspections (2024 and 2025) and will replace if there is an issue. 2026 onwards, inspections are on your dime but Shimano will replace if there is an issue. I decided I am not going to wait for a potential catastrophic crash so I ordered in a new crank even though my current crank looks fine.
Thank you for sharing!
As a Shimano dealer and bicycle shop owner I tend to agree with a lot of what you say. When it comes to the Shimano crank recall - you should mention that both 1st and 2nd generation 11speed DuraAce and Ultegra are involved. Not just 2nd generation. Secondly I would also mention that the replacement cranks will come with 12 speed chainrings. But in some cases the gear combo/crank length may not be available so the client will get the closest match possible. The “kickback” from Shimano only comes after a complete removal/clean/inspection and return product to Shimano and after Shimano double checks your inspection and approves the results. So the kickback helps in the payback in finding a bad crack but doesn’t make the shop any profit but will hopefully pay for time spent on the bike.
Thank you for your insights. How many have you had to send back so far?
Over the last 10 years I have returned 6 or 7 cranks. Once you have seen the issue with these cranks it is easier to see. If your client wants you to check the crank - no problem. If in the conversation with that person it is never mentioned that there is a metallic creaking sound coming from the “bottom bracket/crank” area - then that is good and you may not see/have an issue. I also think that some of the pictures I have seen on the internet are a bit blown out of proportion. But stuff happens. If you take care of your bike on a regular basis (clean/wash/inspect) these issues will be less. I have 4 bikes with the warranty dates. All of them are doing great. I also do not want to replace my DureAce9000 crank with a 9200 version. Nothing wrong with the 9200 version but does not look good on a bike with a complete 9000 series groupset. Just opinion.
My replacement cranks came with chain rings that said 11 speed on them
Had mine inspected and was replaced in 5 days. Cant complain
I have one of the 11 speed Ultegra Crank sets that needs to be checked out, I just heard about it yesterday by glancing through a bike shop website. So, yes keep telling people.
Thank you for the reminder.
I always thought the " covered gear look" on the drive side of those cranks look kind of ugly. I would prefer the look of the hollow tech cranks that had a hole on the drive side and chain rings that did not look covered. That hole in the center of the crank also makes a great place for a bike stand.
I have a GRX 11speed crankset that has been ok, so far.
My Ultegra crank broke during Covid. Due to supply chain issues I could only get a hold of Shimano 105 crank and with a 4 week wait to get it serviced at an authorized dealer, I replaced myself. When recall was announced I contacted Shimano with picture of my broken crank. Since it was not inspected by an authorized dealer I was denied replacement. A follow up explanation of the situation has yielded NO response from Shimano. VERY disappointed.
It doesn't seem this recall is being handled very well.
How does an average bike shop check if a glued bond is failing? Serious question.
To my knowledge, they take the chainrings off to inspect the bonded seam for delamination and record the serial number with Shimano. th-cam.com/video/_cruW8DYOws/w-d-xo.htmlsi=E6FaoVakkAokthVN
Informative
What is the replaced crank looks like?
bike.shimano.com/en-EU/information/customer-services/corrective-actions/important-safety-notice-11-speed-hollowtech-road-cranksets-inspection-program.html