In my experience, if I have something that should have sold sooner, it’s usually because my shipping instructions have gotten altered or were not correct for some reason. Often eBay auto populates the package measurements with a length that is so long, it triggers higher shipping costs. So the first thing I check in my listing is the shipping method and measurements. Sometimes my shipping method has disappeared and I need to reenter it, meaning if someone had wanted to purchase it, they couldn’t have. So whenever eBay invites me to send offers, before I do, I revise the listing and check it to make sure it’s going to offer correct shipping costs.
Wise advice! I’ll add one slight caveat, and that is that a few weeks ago eBay decided to change something that of course didn’t need to be changed. It made it more difficult to send out offers if you edit/ update anything other than 1.) putting a minimum offer amount in your pricing, and or 2.) anything in the custom sku. If you edit even one space or character, it’s now a significant enough change that once you’re done with the edit and want to send the offer, you can’t do so immediately. For some unexplained reason they’ve done something to the system software, whatever, that forces you wait like 10 or 15 minutes. If you try and send it through you’ll get a pop-up informing you that says “offer not sent!”
The call with the question about free shipping and the buyer requesting priority mail… Just another reason why I don’t do free shipping! Every now and then I contemplate doing free shipping by building the cost of shipping into the item, and then a reason comes up like this one for me not to make that change. Thank you, Justin. Awesome videos perfect content; the questions sprinkled in with your sales.
I had a piece that was likely a Halloween item and I strung a long ziptie through it with tape on the connector and an unusual sticker on top and stated, "must be intact for return." It didn't come back. 🎉
Great info as always! It’s my experience when you end a listing on your computer, it doesn’t ask for a reason. But when I end it on my phone app, it asks for a reason and all seem like they’d be detrimental. So whenever I end listings, I do it on my computer. 😊
20:40 I think if you’re de-listing from the mobile app, eBay asks you for a reason. If you de-list from a computer, they don’t. Not sure what the deal is with that
@@ericenloe8967oh interesting, what issues did you have? I’ve been doing all of my listing via the app for the last 5+ years but I’m not sure what ways it’s worse because I haven’t looked at the website in that time. Thanks!
I understand why getting upset about returns isn’t advantageous and major stressors can impact one’s health and well-being. However, the instance with the vintage Scream mask is a super low down example. With that being said, why not impose a restocking fee (significant percentage based) that would act as a major deterrent for items of such a high ticket value? 40% restocking on $550=$220…make that a VERY EXPENSIVE rental and you’re much less likely to receive such a return. I’m not even suggesting that you apply that to all your inventory, but for these rare, obscure, and valuable listings. It’s just a thought.
I had an item sold to a buyer that was scanned at my local PO, then scanned again at the main facility in my town, and then basically disappeared for approx. 3 1/2 months. The buyer was super cool about it, and didn’t even notify me for about the first two months. I let him know that because it was a small package, and it being shipped in December, it’s very possible it just got hung up some where, and just before I was about to send him a refund (which he said he didn’t even care about), he notified me a day later that it arrived. It’s not typical that a buyer would be that patient, but it was a low cost item.
Thanks for the informative videos! My experience with the late shipping ding issue was that even though I printed the label within the stated handling time, I got a ding for not having it scanned through the post office in that stated timeframe.... So, I no longer risk that. eBay support told me that it doesn't matter when the label is generated/printed/purchased; it's only the scanning with the shipper that determines that actual handling time... Hope that helps someone!
A note on top rated plus.... You don't have to ship Saturdays for Friday sales. So you get the weekend off. But yes it must be scanned by "ship by" date/time.... this is based on what I've seen personally. I know the verbiage seems to suggest otherwise.
@sharon7767 yes. A minimum of 30 days. But it's no issue. Returns at rare if you're confident in your items. If they get returned, you get the item back and can resell
@@joesikorski4080 Selling clothing primarily, people seem to return more than other categories due to fit, regardless of showing measurements clearly... So offering free returns might be more feasible for different categories? Even if they're super nice, they just might not fit! I don't mind taking returns, just don't want to pay for them. Is the badge worth that expense? Thanks for the response!
yea I recently had the same issue as the lady with the refunded lost package. I put in 10 packages to my post office, the new guy their accidently put my packages in the mail bag of empty mail bags and they got buried. the delivery guy picked it up along with the other mail brought it to the main hub in our county threw it with the rest of the empty mail bags, then it was shipped to the main hub for my state after that we could not locate it. 2 months of nothing. a few people wanted a refund, others were thankfully very patient, after those two months one of the refunders messaged me saying his package finally showed up and he wanted to pay for it again(yay!) after that i checked the others and found them all scanned in atlanta, georgia. all is good now, had to eat the cost of 2 items but thankfully the most expensive item was repurchased. all in all it is what it is. nothing I could do about it besides relay info to the buyers and refund them when requested.
Thank you for that tip about shipping dates. I don’t print labels, instead I buy postage through eBay and USPS scans the QR code when I bring in the package. I think it would apply the same as printing a label. I’m a part time seller; my sales have dropped due to not listing as much and consequently, I dropped below top seller status. I’m sad about it but trying to remember I have 100% positive ratings and I’m doing my best during a bad mental health state. Thank you for all you do for the re-seller community.
So my typical process is to make sure I get the label printed before midnight on the last day of my handling time. Then I take the packages to the post office the next morning. I use ground advantage for pretty much everything and I get alot of packages that are delivered 1-2 days after the expected delivery date with that service. Every once in a while I go through my late packages report and check the tracking. The tracking will show that USPS updated the delivery date to reflect they knew they would be late. I use the automated "request to remove defects" tool on the help page to dispute these lates and it is removed pretty much every time. That's a helpful tip if you are on the border of losing Top rated seller.
Thank you so much for your channel. Thank you for that first explanation. I try to tell people about the shipping time. If you are a day late after printing the label it's fine, but you are gambling with the delivery date
I had a recent package that I had my mailman pick up while dropping off my daily mail. It never got scanned until the day it was delivered. It was an expensive item and I was checking tracking daily. The buyer never reached out and eventually it showed delivered. Now my shipping rating has dropped. Thanks USPS.
set the shipping policy to same day , you will then have an option to set the cutoff time , set the cutoff time to 0600. Most orders are going to come in after 0600, now you have an extra day to ship it and still maintain Top Rated Plus.
As a seller in the Chicago area I can testify that USPS can be weird around here. I shipped 2 boxed packages and 3 padded envelopes and the boxes were scanned but the envelopes were not and so there was no tracking info until they were delivered which took longer than usual and the buyer had asked what was up. I got them to wait a few days since I had a record of the boxes being scanned and it all worked out but it was super weird.
When you end a listing on your phone it asks you why you want to end the item. I normally say it’s no longer for sale. I use my phone when I’ve sold something on another platform. I typically just use my laptop to end when I want to delist and relist. No questions asked.
Great video as always! I accept returns on most items and the buyer pays return shipping. I do NOT offer returns on seasonal items such as Halloween costumes or Christmas sweaters.
That income statement feature is going to impact my decision to get the flipwise when my schedule frees up to focus more on reselling. I know how to make that but can a pain in the ass and that looks like it is extremely convenient
Regarding international sales that are shipped direct, many countries have pretty good websites for their national post on which you can find your tracked package destined there even after it may have dropped off USPS tracking. I have been able to salvage a number of international sales over the years by doing that and handholding the buyer through whatever might be necessary to get the package to them. You can also find out if the buyer has refused to pick up the package and pay the duty.
I don’t do returns for seasonal or high ticket collectible items. I sold a $1,000 and 2 $500 t-shirts this summer with no returns. Customer could still do item not as described but it would have been a stretch. If they get buyers remorse they can sell it. I make sure there are plenty of photos and defects indicated and answer all questions. 99.9% of my items have returns. These items are the exception.
I just had a buyer automatically open a return 30 seconds after I got the notification that it was delivered. I looked at the buyer’s account, and I have a feeling they are going to send me a different item back because they have done it multiple times before according to their feedback.
Twice in the past couple of months (since moving to a new city), I have had items that I dropped off at the post office in the "prepaid label" areas go missing. USPS denied my claim on the first one, so I didn't bother with the second. Now, I stand in line and get a receipt. It's a huge pain, but apparently when the post office loses your stuff, it's your own fault. 🤷🏼♀️😪
Returns are more of a problem if your profit margin is low. Then returns really hurt, especially if the return cost is high (big item/long distance). So with some types of product niches etc, you need to take extra care to describe accurately, & if you accept offers, try screening out awkward buyers by looking at their feedback left for others etc before you accept an offer
I would be interested in seeing your whole shipping policy at the different weights, to use as a guide. I understand each seller would be different according to their region.
In our case, most of our post officers aren't even running right now in canada because of the strike, I drop off my orders but they are in limbo until further notice. Anyone who did buy from me was made aware of this, and I offered the option to cancel and get a full refund. No one has asked for a refund yet, I just hope ebay truly protects us as they have been stating they will.
@@CoyoteCombat I removed all my listings that had shipping below $15 in order to protect myself. Hope the strike ends fast as this is really screwing over small business' like myself, especially at 4th quarter.
I can't believe that just a couple of hours ago I saw the item that was your #2 of the week - the SNES Super Scope - at a thrift store I had never been to before. I ended up buying a lot there, but had no cell service [very common out here] or wifi to look up comps; I passed on the game gun, but I may go back tomorrow now that I did some research; hopefully it has the receiver and game, as I can test it here; and hopefully the store isn't charging a ton if they've not tested it since "for parts only" sells at a much lower cost. I had a Halloween-related return too - a new/sealed Lego set. It was an 18+ set that the buyer didn't realize even though it was in the listing/photos/etc, and bought for their 6 year old granddaughter. It was over $200 new, but much less if opened. So I did worry a bit while waiting for the return to arrive, but I was thankful - it came int he same heavy duty shipping box I used, and was still sealed; re-listed it and it has watchers and I am sure it will sell by Black Friday. I think the anxiety of wondering if a return will arrive in the condition sold is what gets me - being used to "rent" an item is eye roll worthy for me, but mostly it's the wait for the return and wondering what will happen if the item comes back in a condition that means I can't resell it or can resell it at a lot less of a price. So far I've not had that happen, but I am sure that day will come.
There seems to be a lot of confusion about what eBay gives a late strike for, and so many people say they can't be TRS because of it. As said in the video, if you get a carrier scan next day, regardless if it arrives on time or not, you are good. If you ship a day or two late and get a scan a day or two late BUT it still arrives on time, you are good. It only counts against you if you get a late scan AND a late delivery. TRS is not hard to get and maintain, even if an occasional package goes out a day late.
Yeah, it doesn't help that you can get dinged for things that are out of your control like delays in delivery past estimated dates. I currently have 4 defects and am only actually responsible for one of them. I won't bother to grouse about them unless my rating is jeopardized. 😏
I was wondering about eBay adding "similar " items within my listing. Sometimes there are A LOT of other people's listings. The eBay community says basically "too bad, so sad". Do you see this also?
I often sell my items for full price a day or two after sending out offers on my items. When I see the initial sale notification I assume it has been sold for the lower offer price....but regularly they actually are sold for full price. Is it just me this happens to or is it just coincidence.....or....is it some weird eBay algorithm at work?? Thanks for your really helpful video content.
What I’ve struggled most with is wrapping my head around the various aspects of shipping. Although I’m gradually learning, the most frustrating situation is where someone buys more than one item, such as 3 of the same item. EBay multiplies the weight by 3 to adjust shipping cost, but they leave the box size the same - which means the shipping cost isn’t adjusted enough and I end up losing money on shipping. Is there a setting I’m missing where I can force the box size to be adjusted as well? Due to my location, I have to use calculated shipping.
Hi Justin, The question about customers requesting express shipping has come up a couple of times. I have a shipping business policy set up on mine with the options for the customer including free shipping OR express shipping at the customer's cost OR international shipping. I haven't had the issue since with customers requesting this as they have the option there but it is up to them if they want standard free shipping or pay for express. I'm not sure if this will help the asker of the question but hopefully it will.
i had a similar sort of situation , eBay wanted me to resolve an issue , customer said he did not get the package, package showed delivered. Once i replied to the message , the eBay resolve went away and the money that was on hold was cleared. This could be very confusing to a new seller and they may think they are required to refund as that option is shown to them on the eBay resolve issue message. KInd of sneaky move eBay throws out there to keep the customer happy.
You can change priority to ground advantage. eBay said it was okay. I talked to them twice about it. It’s only projected to be about 1 days difference, and usually it’s just as good as priority time. Make sure when you’re listening your item you are using ground advantage as the shipping option also. Many times when listing it shows the priority option. But you can just change it. Especially if you have free shipping obviously. Since you are paying for it.
Yeah I would tend to disagree with eating it just to make the customer happy. You’re not Walmart or Best Buy, you’re going to notice a hit on the sale from just trying to go priority which I have found doesn’t necessarily at times get it there any faster than ground advantage. I also personally wouldn’t offer free shipping, it doesn’t give an accurate price of the item and since the shipping charge is fluctuated it again changes the amount of profit you might receive if at all. I think it’s ridiculous for people to have to result to free shipping just because resellers are telling you to do it that way. The person buying your item can change the ground to priority if they want to and pay the difference when you’ve selected calculated.
@ I only do free shipping if the majority of others do it. Just to be competitive. It’s rare though. I wouldn’t mind calculated. However, I’ve heard it’s unreliable. I don’t know. To anyone else reading this: it’s okay to change from priority to ground advantage. eBay has told me this a couple of times.
Great content. You always cover at least a couple of topics that I've either just dealt with, am currently dealing with or am about to. I've made a couple of silly mistakes in the last week and sales have pretty much stopped, which I suppose is fair enough.
Love your channel. Question. Someone buys a box of jewelry that has hundreds of pieces. They paid $50.00. They message me after they received it and say 2 of the pieces are damaged. How do I handle this situation? I don't do partial refunds. Do I make them send all of it back?
Depends on the situation, and the item value. IMO they are probably trying to get a partial refund. Yes I would make them send all of them back. The problem is they may cherry pick the best ones and then send it back. Unless you counted all of them there is no way to stop that. In the future count the items and/or make it an "as-is" no returns item and say a few could possibly be damaged, to make an INAD claim easier for you to overturn.
If 2 are broken out of over 100 and they paid $50, then each piece is worth less than 50 cents. I would refund the $1 and say that is how much those 2 pieces are worth so you are done with it and don't have to deal with them trying to keep some instead of returning it all.
The seller hub clearly shows a no scan defect with a percentage you must maintain. My USPS blue drop box scans have always worked for acceptance if I run too late.
Dealing with my first return, in some time. For me, it's always stressful and I always make some revision to how I do things thereafter. USPS raising their rates, is a thorn in my side, it makes it harder to reasonably package items. USPS damaged one of my items now it's turned into a mess.
I have a similar problem going on with an international sale that buyer says item never arrived. The tracking says it was undeliverable and delivered to the buyer on the same day very strange. Every couple of days they message me wanting a refund and I keep telling them to reach out to eBay to resolve the issue. I guess my question is am I obligated to refund the buyer if the item never shows back up at my door or the buyer hasn’t received the item.
I always ship out same day or next business day. Sometimes my post office doesn’t even scan in the item and it doesn’t get scanned or start tracking until it reaches another post office. Sometimes 2-3 days later. I noticed that we have a .49% late shipping rate (says 2 out of the last how ever many orders). We’ve never shipped out late. So I’m thinking it’s from some of the ones not showing tracking right away and then they were delivered later than expected. Any way to try and fix this or should I just not worry about it?
The difference between 100% Silk or Cashmere as opposed to just a blend is worth significant traffic from search. Is it worth a ding from using the % symbol n the title?
Because in the title rules it seems to indicate that all non alpha or numerical charactors are frowned on. It further states thar it has to do with slowing down the platform due to the volume of data that is transmitted. I’m running it by you because of your programming expertise stacked on your hands on years of experience. Such a relief to be watching a human that is less showbiz qnd more reliable info. Thanks!
Hey Justin, I wanted to get your thoughts on this recent return I had. So this person bought a typewriter and I had bubbled wrapped it up and I thought it was really good. About two weeks after the customer received it they said it arrived damage showing pictures that the On/Off switch was damaged. I approved the return and then about two weeks later towards the end of the 30 day return window was when they finally shipped it back to me, but they did not wrap up the typewriter at all and put it in a different box then the one I had shipped it with and so it was far too damaged without repair from bouncing all around. I reported it to eBay but there automated system said I needed to do a full refund because that was my return policy
Specify the return package must be in good condition and the item padded to prevent further damages plus a photo of the item going into the box for shipping claims. If they don't follow the rules and more damage is sustained, that will be deducted from any refund for their neglect.
I’ve noticed this past week that my ground advantage packages are in a holding pattern, they should have arrived to the buyer but haven’t yet. My postal worker told me that Ground Advantage gets bumped if there’s not room enough on the truck 😮. Anyone else notice this with the holiday influx?
Hey Justin quick question! Just started cross listing and using flipwise. I just wanted to know how can I check my gross and net profit on a specific market place . I added Poshmark as a marketplace
Hey Justin, I’m impressed by the look of your videos, have you ever done a video going over your TH-cam set up? Like the camera you use, background and lighting tips, editing software, etc? I know I’d be interested
I called eBay when addtional shipping was needed. eBay SUGGESTED (yes suggested) that I use PayPal to obtain the addtional shipping cost from the buyer.
Great video!! How do you record and have the video follow you it's like a live video editor built-in. I love this and want to use all of these tools you are talking about.
Does anyone know why if you use eBay calculated shipping and use exact measurements and weights you can still get low cost of shipping reviews? I’m at 5.0 for everything but a 4.8 for shipping cost and am just using the tools eBay gives me. When I list I pack, measure and weigh so I’m giving exact weights and dimensions. I don’t have a store yet but that makes me weary of starting one!
This is because different people have different opinions on what "reasonable" means for shipping costs. Some buyers feel like what they were charged was fair and give you 5 stars, others feel like the same amount was too much and they give you 2 stars. I wouldn't stress about it.
I think delisting a bunch of stuff might actually help in the eBay algorithm. I recently did an inventory edit and delisted a bunch of stale listings and donated the items. For a few days my sales increased, even among older items I just hadn't gotten to in my review.
Hey Justin, I took the leap and Switched my personal account to business and signed up for the entry level store subscription. So far it's incredibly overwhelming, I'm feeling really discouraged, and honestly just wish I could go back. It's complicated, I can't find what I'm looking for half the time, and it just takes forever to get anything done. Do you have any advice for me?
@@justinresells sorry that 2nd question was not clear! If I use my cell phone to list my item I am not seeing that space in there to put a reference to where to find my item ? Do I need a store to get that option?
I had the same issue with an international sell, but because it never made it to eBay IP I had to refund. Never got returned so lost in the mail somewhere.
Hi Justin....thanks for answering my question about the missing sent item. It was weird from the start. It shipped to Portland, OR which is NOT my local international location so I don't think it actually WAS international. The buyer said he was in Vietnam. ANYWAY, when you clicked on the tracking it just said preshipment USPS awaiting item. But i DID in fact drop it at the PO USPS ground adv. Oh well... just a weird transaction all around. Thanks again ... like you say, you run into these strange buyers crom time to time so don't sweat it 😅
Awaiting item means it never got scanned into the system and unfortunately, there will be no easy method of locating the package. Stories like this are why I always wait in line and have a worker scan everything before leaving. They often encourage people with prelabeled packages to just drop them at a desk or table. Problem is, once you leave, you have no idea what happens to those boxes. It may take an extra minute or two, but once something is scanned, you are covered and can at least file an insurance claim if it later gets lost. Hope you get lucky and it shows up, but worse case, lesson learned.
That sounds like it was going to a freight forwarder who would have then sent it on to your Vietnam buyer. Since EBay does not permit purchases through freight forwarders, if you had gotten a delivery scan at the Portland address, you would have been free and clear and not owed the Vietnam buyer anything as far as EBay is concerned. Justin discusses that in this video.
Ebay doesn't cover everything if you use the EIS. I thought it did but I sold a pair of shoes to a buyer in Mexico through the EIS. The buyer said they didn't fit. They refused to return unless I paid the shipping. When I wouldn't (I take returns but buyer pays which is clearly noted in the listing), they decided to do a charge back. EBay threw me to the wolves and wouldn't step in. They withheld the payment from me until the buyer's bank made a decision. It took 7 weeks for them to side with me but, still, EBay did nothing to help me and stood ready and willing to give the buyer their money back if the bank had sided with them.
When I list items I usually list them high, while I am reviewing those from last month and now analyzing views and past selling data and listed, but I also consider that one buyers who is looking for a good deal. A few things have sold right away, but my inventory is high and that is when I analyze what would I pay for that? There is always another listing that might sell right away and a backlog of inventory never reviewed may seem like something goodwill will end up with. But very few can live off reselling things of nostalgia, days of high Quality, and of sentimental and numismatic value. Question? Don't you get recognized now when visiting garage sales or do they help you know that?
I sold something via the eBay International Shipping program. I ended up receiving a negative feedback from the buyer who said he received a different item. If I were to to ask eBay to remove this, do I have any chance as I did indeed send the item in question?
I contract to use a 48-hour mail service (UK), if I can't hit the despatch deadline I sometimes take the hit & pay £1 extra to upgrade to 24-hour delivery.
While I understand encouragement of prompt shipping an strive to post as fast as possible. Like the gent who asked the question I cannot always send same or next day. So I have my settings up to three day shipping. Only a year into this but have top rated status. All of that said, it would seem to me for small sellers of vintage/antique items - seller rating should be based upon fulfilling as you promise -. Zillions of us don't have staff. Zillions of us have real life matters from time to time. Even more zillions need a little time off and it's why we do this.
Just a comment about selling internationally.......I have had buyers with a address in Oregon for example. Pkg goes there and they ship it to Hong Kong or China etc. Only way I realized this was I'm being charged a fee from Ebay for international shipping. I don't accept sales from overseas but this is how they get around it. What do you think ?
How does ebay know it's going overseas? You can ship to any business address in the US, and it's beyond us what they do with the package. If they forward it overseas, the label should be different, not your original one.
Yup, the person DEFINATELY rented your mask for Halloween. You cursed them for 5 minutes, I would have done 6! LOL! Great video as always thank you Sir!
i sell a few things on ebay. and a really wierd thing happend to me in feb this year i sold an rc truck for 700 dollars buyer was happy left good feedback and then in october there was a box at my door it was the rc truck i thought here we go looked on ebay for what was going on and nothing i tried to contact the buyer and no replie i still dont no what the hells happend here. also the truck was in the same condition as i sent it which was like new
Selling high value items on Ebay can attract scammers = worry/hassle/potentially higher risk of loss. If you're new to selling, you will definitely be more likely to be targeted as a potential sucker
Can I be assigned new income generator for my account? Also when will bulk editing for storage location and purchase place be coming out? Love flip wise. Thank you
Nice hat haul ya shared. To get fitteds that cheap in good condition is great deal. And 100% never ship structured fitteds, snapbacks etc in a polymailer. Easy way to get a bad review.
Hey Justin...A light hearted (but quite serious) question for you. We need an expert ruling on something. Like you and your wife, my wife and I are partners in our reselling venture. It's a great way to spend time together and share a common interest. As you mention, we also benefit from one another's different knowledge and "eye" when sourcing. To add to the fun, we track net profit and ROI stats by who sourced what as part of a friendly marital competition. (Year to date, she's ahead on profit. I am ahead on ROI.) Here's where we need your ruling. My wife says if she sees it first but I pick it up, it belongs to her. I think the rule is thee who touches it, gets it. After all, possession is 9/10 of the law, right? What's your view on this?
This is a tough one. On one hand, I see where your wife is coming from, but seeing something is very different than obtaining it. I think if she were to see something, and say "oh look at this!" that would be the same thing as "touching" it. But if you grab something and she says "I saw that first!" it doesn't count. Thank you for asking the important questions!
I'd love to check out the beta of the income statement in my Flipwise account. Also, any updates on whether you will add inventory control for death pile items that aren't listed?
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8 Unlisted inventory coming soon!
Where did you get your information about the ebay International Shipping Program? You said that ebay repackages the item and then ships it from there. I would like to know how you heard that. I had a buyer in a foreign country who left me positive feedback, including photos, showing how well I packaged the item. That was NOT a change from how I shipped it out.
I have been absorbing your videos for a few months now. I like that you are you; and that you just get to the information and the point quickly. I would like to try flip wise, but I sell on Etsy. Is it just for Ebay sellers? Thanks for all the hard work you do to help sellers :-)
Thank you! It is primarily for sellers who sell on eBay, but supports other marketplaces in a limited way. If you only sell on Etsy, it is probably not the right solution for you.
Great video as always. I like to see how you title listing to help me. On the Frankoma bowls the title says 4 VTG but said 5X later. Did i miss something?
Your store just has to be healthy enough to cover the refund on a return; don’t go spend that money fast! You can say no returns, but ultimately eBay will force you to accept it so you might as well accept returns.
Just a heads up. On the seller tools and overview area it won't ask why you're ending it but if running through eBay selling areas in the basic areas like on the app, it'll ask but one option is item is no longer available for sale which seems to be the easiest one to select that generally makes sense for me when I select something that way. I generally end and relist items on the computer the way you did in the video but if I'm let's say at a friends house and they're like hey I want that item in your store I'll buy it and I'm like ok sure, I'll pull out my phone and end it on the app and let them come by to get it. I'm not sure why eBay loves having multiple ways to experience your own store depending on which link you go to in a browser and also if you're on the app, etc but yeah if you're in the listed items areas that looks more basic and old school on the browser or on the app, it'll ask. Hopefully that made sense. lol
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8 Sales and Inventory is what we named the exiting Insights screen
Hi Justin, I just found what Ebay considers vintage...I think. I'm listing a keychain and in the "era" item specific, pre-1970 is considered vintage, 1970-present is considered modern. That surprises me. I follow the 20-year rule myself.
a lot of non ebay sellers (antique mall sellers, auction houses and appraisers etc) consider over 50 years to be vintage. There is no hard and fast rule about vintage. But "antique" is almost universally accepted at 100 years and over. I tend to follow the 20 years or so as well. It's hard for me to think of anything made in the 2000's as vintage.
Printing a label causes a message to be generated that "shipping has begun", but in order for the seller to get credit for shipping on time the seller must get an acceptance scan from the shipping service within the seller's stated handling time.
Not according to eBay's policy: www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347 “With tracking, we'll count an item as late when: - The delivery scan is after the latest estimated delivery date AND - There is no carrier scan within your handling time.”
I never let returns bother me because I don't return anything unless I get the item back and the buyer pays to ship the item back to me with a restocking fee! My name is not Bezos!
What do you use to weigh your boxes when you print or create a shipping label? Fedex has been killing me with underpayment cost so I'm not using them anymore, but USPS has also done them a couple times.
Crazy that 2004 is vintage. I probably have vintage leftovers in my fridge. Was gonna pick at them but got busy.
😂😂😂😮😮❤❤
☠🤣🤣🤣
In my experience, if I have something that should have sold sooner, it’s usually because my shipping instructions have gotten altered or were not correct for some reason. Often eBay auto populates the package measurements with a length that is so long, it triggers higher shipping costs. So the first thing I check in my listing is the shipping method and measurements. Sometimes my shipping method has disappeared and I need to reenter it, meaning if someone had wanted to purchase it, they couldn’t have. So whenever eBay invites me to send offers, before I do, I revise the listing and check it to make sure it’s going to offer correct shipping costs.
Wise advice! I’ll add one slight caveat, and that is that a few weeks ago eBay decided to change something that of course didn’t need to be changed. It made it more difficult to send out offers if you edit/ update anything other than 1.) putting a minimum offer amount in your pricing, and or 2.) anything in the custom sku.
If you edit even one space or character, it’s now a significant enough change that once you’re done with the edit and want to send the offer, you can’t do so immediately. For some unexplained reason they’ve done something to the system software, whatever, that forces you wait like 10 or 15 minutes. If you try and send it through you’ll get a pop-up informing you that says “offer not sent!”
The call with the question about free shipping and the buyer requesting priority mail… Just another reason why I don’t do free shipping! Every now and then I contemplate doing free shipping by building the cost of shipping into the item, and then a reason comes up like this one for me not to make that change. Thank you, Justin. Awesome videos perfect content; the questions sprinkled in with your sales.
I had a piece that was likely a Halloween item and I strung a long ziptie through it with tape on the connector and an unusual sticker on top and stated, "must be intact for return." It didn't come back. 🎉
This is GOOD!
Great info as always! It’s my experience when you end a listing on your computer, it doesn’t ask for a reason. But when I end it on my phone app, it asks for a reason and all seem like they’d be detrimental. So whenever I end listings, I do it on my computer. 😊
Exactly. Same here.
Same here.
20:40 I think if you’re de-listing from the mobile app, eBay asks you for a reason. If you de-list from a computer, they don’t. Not sure what the deal is with that
There are so many problems with the ebay app, I just quit using it anymore!
@@ericenloe8967 Right, I just use my web browser on the phone. After you plug in a few bookmarks, you are all set.
@@ericenloe8967oh interesting, what issues did you have? I’ve been doing all of my listing via the app for the last 5+ years but I’m not sure what ways it’s worse because I haven’t looked at the website in that time. Thanks!
I understand why getting upset about returns isn’t advantageous and major stressors can impact one’s health and well-being. However, the instance with the vintage Scream mask is a super low down example. With that being said, why not impose a restocking fee (significant percentage based) that would act as a major deterrent for items of such a high ticket value? 40% restocking on $550=$220…make that a VERY EXPENSIVE rental and you’re much less likely to receive such a return. I’m not even suggesting that you apply that to all your inventory, but for these rare, obscure, and valuable listings. It’s just a thought.
I had an item sold to a buyer that was scanned at my local PO, then scanned again at the main facility in my town, and then basically disappeared for approx. 3 1/2 months. The buyer was super cool about it, and didn’t even notify me for about the first two months. I let him know that because it was a small package, and it being shipped in December, it’s very possible it just got hung up some where, and just before I was about to send him a refund (which he said he didn’t even care about), he notified me a day later that it arrived. It’s not typical that a buyer would be that patient, but it was a low cost item.
Thanks for the informative videos! My experience with the late shipping ding issue was that even though I printed the label within the stated handling time, I got a ding for not having it scanned through the post office in that stated timeframe.... So, I no longer risk that. eBay support told me that it doesn't matter when the label is generated/printed/purchased; it's only the scanning with the shipper that determines that actual handling time... Hope that helps someone!
This happened to me too. No post office scan, got dinged. This was a few months ago so I am wondering if this is a new/updated policy?
A note on top rated plus....
You don't have to ship Saturdays for Friday sales. So you get the weekend off. But yes it must be scanned by "ship by" date/time.... this is based on what I've seen personally. I know the verbiage seems to suggest otherwise.
Do you also have to offer free returns for this rating?
@sharon7767 yes. A minimum of 30 days. But it's no issue. Returns at rare if you're confident in your items. If they get returned, you get the item back and can resell
@@joesikorski4080 Selling clothing primarily, people seem to return more than other categories due to fit, regardless of showing measurements clearly... So offering free returns might be more feasible for different categories? Even if they're super nice, they just might not fit! I don't mind taking returns, just don't want to pay for them. Is the badge worth that expense? Thanks for the response!
yea I recently had the same issue as the lady with the refunded lost package. I put in 10 packages to my post office, the new guy their accidently put my packages in the mail bag of empty mail bags and they got buried. the delivery guy picked it up along with the other mail brought it to the main hub in our county threw it with the rest of the empty mail bags, then it was shipped to the main hub for my state after that we could not locate it.
2 months of nothing. a few people wanted a refund, others were thankfully very patient, after those two months one of the refunders messaged me saying his package finally showed up and he wanted to pay for it again(yay!) after that i checked the others and found them all scanned in atlanta, georgia. all is good now, had to eat the cost of 2 items but thankfully the most expensive item was repurchased.
all in all it is what it is. nothing I could do about it besides relay info to the buyers and refund them when requested.
Thank you for that tip about shipping dates. I don’t print labels, instead I buy postage through eBay and USPS scans the QR code when I bring in the package. I think it would apply the same as printing a label.
I’m a part time seller; my sales have dropped due to not listing as much and consequently, I dropped below top seller status. I’m sad about it but trying to remember I have 100% positive ratings and I’m doing my best during a bad mental health state. Thank you for all you do for the re-seller community.
Hang in in there.
So my typical process is to make sure I get the label printed before midnight on the last day of my handling time. Then I take the packages to the post office the next morning. I use ground advantage for pretty much everything and I get alot of packages that are delivered 1-2 days after the expected delivery date with that service. Every once in a while I go through my late packages report and check the tracking. The tracking will show that USPS updated the delivery date to reflect they knew they would be late. I use the automated "request to remove defects" tool on the help page to dispute these lates and it is removed pretty much every time. That's a helpful tip if you are on the border of losing Top rated seller.
Thank you so much for your channel. Thank you for that first explanation. I try to tell people about the shipping time. If you are a day late after printing the label it's fine, but you are gambling with the delivery date
And to wait till the last minute is dreadful since we never know what will happen.
I had a recent package that I had my mailman pick up while dropping off my daily mail. It never got scanned until the day it was delivered. It was an expensive item and I was checking tracking daily. The buyer never reached out and eventually it showed delivered. Now my shipping rating has dropped. Thanks USPS.
set the shipping policy to same day , you will then have an option to set the cutoff time , set the cutoff time to 0600. Most orders are going to come in after 0600, now you have an extra day to ship it and still maintain Top Rated Plus.
As a seller in the Chicago area I can testify that USPS can be weird around here. I shipped 2 boxed packages and 3 padded envelopes and the boxes were scanned but the envelopes were not and so there was no tracking info until they were delivered which took longer than usual and the buyer had asked what was up. I got them to wait a few days since I had a record of the boxes being scanned and it all worked out but it was super weird.
When you end a listing on your phone it asks you why you want to end the item. I normally say it’s no longer for sale. I use my phone when I’ve sold something on another platform. I typically just use my laptop to end when I want to delist and relist. No questions asked.
Great video as always! I accept returns on most items and the buyer pays return shipping. I do NOT offer returns on seasonal items such as Halloween costumes or Christmas sweaters.
Smart move!
Love the new Income Statement. Thank You!
That income statement feature is going to impact my decision to get the flipwise when my schedule frees up to focus more on reselling. I know how to make that but can a pain in the ass and that looks like it is extremely convenient
Regarding international sales that are shipped direct, many countries have pretty good websites for their national post on which you can find your tracked package destined there even after it may have dropped off USPS tracking. I have been able to salvage a number of international sales over the years by doing that and handholding the buyer through whatever might be necessary to get the package to them. You can also find out if the buyer has refused to pick up the package and pay the duty.
I don’t do returns for seasonal or high ticket collectible items. I sold a $1,000 and 2 $500 t-shirts this summer with no returns. Customer could still do item not as described but it would have been a stretch. If they get buyers remorse they can sell it. I make sure there are plenty of photos and defects indicated and answer all questions. 99.9% of my items have returns. These items are the exception.
Makes sense. I might start doing the same!
Yeah, I do returns on everything but seasonal, too.
If you are on Ebay you may not have a choice, Ebay will override any “no returns accepted” and allow a return, so just know that in the background.
I just had a buyer automatically open a return 30 seconds after I got the notification that it was delivered. I looked at the buyer’s account, and I have a feeling they are going to send me a different item back because they have done it multiple times before according to their feedback.
@@PickingVegasandBeyond make sure you block the buyer so they can’t buy from you in the future
Twice in the past couple of months (since moving to a new city), I have had items that I dropped off at the post office in the "prepaid label" areas go missing. USPS denied my claim on the first one, so I didn't bother with the second. Now, I stand in line and get a receipt. It's a huge pain, but apparently when the post office loses your stuff, it's your own fault. 🤷🏼♀️😪
Returns are more of a problem if your profit margin is low. Then returns really hurt, especially if the return cost is high (big item/long distance). So with some types of product niches etc, you need to take extra care to describe accurately, & if you accept offers, try screening out awkward buyers by looking at their feedback left for others etc before you accept an offer
I would be interested in seeing your whole shipping policy at the different weights, to use as a guide. I understand each seller would be different according to their region.
In our case, most of our post officers aren't even running right now in canada because of the strike, I drop off my orders but they are in limbo until further notice.
Anyone who did buy from me was made aware of this, and I offered the option to cancel and get a full refund.
No one has asked for a refund yet, I just hope ebay truly protects us as they have been stating they will.
I wonder if any other people will talk about this! It’s really putting a damper on things. I can’t ship anything for less than $17 with ups
@@CoyoteCombat I removed all my listings that had shipping below $15 in order to protect myself. Hope the strike ends fast as this is really screwing over small business' like myself, especially at 4th quarter.
I wouldn't trust eBay to protect you.
@adamdurling9671 I am not left with much of a choice. Other shipping companies would cost me a fortune.
I can't believe that just a couple of hours ago I saw the item that was your #2 of the week - the SNES Super Scope - at a thrift store I had never been to before. I ended up buying a lot there, but had no cell service [very common out here] or wifi to look up comps; I passed on the game gun, but I may go back tomorrow now that I did some research; hopefully it has the receiver and game, as I can test it here; and hopefully the store isn't charging a ton if they've not tested it since "for parts only" sells at a much lower cost.
I had a Halloween-related return too - a new/sealed Lego set. It was an 18+ set that the buyer didn't realize even though it was in the listing/photos/etc, and bought for their 6 year old granddaughter. It was over $200 new, but much less if opened. So I did worry a bit while waiting for the return to arrive, but I was thankful - it came int he same heavy duty shipping box I used, and was still sealed; re-listed it and it has watchers and I am sure it will sell by Black Friday.
I think the anxiety of wondering if a return will arrive in the condition sold is what gets me - being used to "rent" an item is eye roll worthy for me, but mostly it's the wait for the return and wondering what will happen if the item comes back in a condition that means I can't resell it or can resell it at a lot less of a price. So far I've not had that happen, but I am sure that day will come.
There seems to be a lot of confusion about what eBay gives a late strike for, and so many people say they can't be TRS because of it. As said in the video, if you get a carrier scan next day, regardless if it arrives on time or not, you are good. If you ship a day or two late and get a scan a day or two late BUT it still arrives on time, you are good. It only counts against you if you get a late scan AND a late delivery. TRS is not hard to get and maintain, even if an occasional package goes out a day late.
Yeah, it doesn't help that you can get dinged for things that are out of your control like delays in delivery past estimated dates.
I currently have 4 defects and am only actually responsible for one of them. I won't bother to grouse about them unless my rating is jeopardized. 😏
I was wondering about eBay adding "similar " items within my listing. Sometimes there are A LOT of other people's listings. The eBay community says basically "too bad, so sad". Do you see this also?
I often sell my items for full price a day or two after sending out offers on my items. When I see the initial sale notification I assume it has been sold for the lower offer price....but regularly they actually are sold for full price. Is it just me this happens to or is it just coincidence.....or....is it some weird eBay algorithm at work?? Thanks for your really helpful video content.
Flipwise user here - the income statement sounds like a great addition and I would love to try it out
we just enabled it for all members so you should now see it!
What I’ve struggled most with is wrapping my head around the various aspects of shipping. Although I’m gradually learning, the most frustrating situation is where someone buys more than one item, such as 3 of the same item.
EBay multiplies the weight by 3 to adjust shipping cost, but they leave the box size the same - which means the shipping cost isn’t adjusted enough and I end up losing money on shipping. Is there a setting I’m missing where I can force the box size to be adjusted as well?
Due to my location, I have to use calculated shipping.
Hi Justin, The question about customers requesting express shipping has come up a couple of times. I have a shipping business policy set up on mine with the options for the customer including free shipping OR express shipping at the customer's cost OR international shipping. I haven't had the issue since with customers requesting this as they have the option there but it is up to them if they want standard free shipping or pay for express. I'm not sure if this will help the asker of the question but hopefully it will.
QUESTION: How do you decide which items to CLEAN, and then what do you use to do so? I did notice you had Barkeeper's Friend in your listings.
i had a similar sort of situation , eBay wanted me to resolve an issue , customer said he did not get the package, package showed delivered. Once i replied to the message , the eBay resolve went away and the money that was on hold was cleared. This could be very confusing to a new seller and they may think they are required to refund as that option is shown to them on the eBay resolve issue message. KInd of sneaky move eBay throws out there to keep the customer happy.
You can change priority to ground advantage. eBay said it was okay. I talked to them twice about it. It’s only projected to be about 1 days difference, and usually it’s just as good as priority time.
Make sure when you’re listening your item you are using ground advantage as the shipping option also. Many times when listing it shows the priority option.
But you can just change it. Especially if you have free shipping obviously. Since you are paying for it.
Yeah I would tend to disagree with eating it just to make the customer happy. You’re not Walmart or Best Buy, you’re going to notice a hit on the sale from just trying to go priority which I have found doesn’t necessarily at times get it there any faster than ground advantage. I also personally wouldn’t offer free shipping, it doesn’t give an accurate price of the item and since the shipping charge is fluctuated it again changes the amount of profit you might receive if at all. I think it’s ridiculous for people to have to result to free shipping just because resellers are telling you to do it that way. The person buying your item can change the ground to priority if they want to and pay the difference when you’ve selected calculated.
@
I only do free shipping if the majority of others do it. Just to be competitive. It’s rare though.
I wouldn’t mind calculated. However, I’ve heard it’s unreliable. I don’t know.
To anyone else reading this: it’s okay to change from priority to ground advantage. eBay has told me this a couple of times.
Great content. You always cover at least a couple of topics that I've either just dealt with, am currently dealing with or am about to. I've made a couple of silly mistakes in the last week and sales have pretty much stopped, which I suppose is fair enough.
Love your channel. Question. Someone buys a box of jewelry that has hundreds of pieces. They paid $50.00. They message me after they received it and say 2 of the pieces are damaged. How do I handle this situation? I don't do partial refunds. Do I make them send all of it back?
Depends on the situation, and the item value. IMO they are probably trying to get a partial refund. Yes I would make them send all of them back. The problem is they may cherry pick the best ones and then send it back. Unless you counted all of them there is no way to stop that. In the future count the items and/or make it an "as-is" no returns item and say a few could possibly be damaged, to make an INAD claim easier for you to overturn.
If 2 are broken out of over 100 and they paid $50, then each piece is worth less than 50 cents. I would refund the $1 and say that is how much those 2 pieces are worth so you are done with it and don't have to deal with them trying to keep some instead of returning it all.
The seller hub clearly shows a no scan defect with a percentage you must maintain. My USPS blue drop box scans have always worked for acceptance if I run too late.
Dealing with my first return, in some time. For me, it's always stressful and I always make some revision to how I do things thereafter. USPS raising their rates, is a thorn in my side, it makes it harder to reasonably package items. USPS damaged one of my items now it's turned into a mess.
I have a similar problem going on with an international sale that buyer says item never arrived. The tracking says it was undeliverable and delivered to the buyer on the same day very strange. Every couple of days they message me wanting a refund and I keep telling them to reach out to eBay to resolve the issue. I guess my question is am I obligated to refund the buyer if the item never shows back up at my door or the buyer hasn’t received the item.
I always ship out same day or next business day. Sometimes my post office doesn’t even scan in the item and it doesn’t get scanned or start tracking until it reaches another post office. Sometimes 2-3 days later. I noticed that we have a .49% late shipping rate (says 2 out of the last how ever many orders). We’ve never shipped out late. So I’m thinking it’s from some of the ones not showing tracking right away and then they were delivered later than expected. Any way to try and fix this or should I just not worry about it?
The difference between 100% Silk or Cashmere as opposed to just a blend is worth significant traffic from search. Is it worth a ding from using the % symbol n the title?
Using a % in the title is totally fine. What makes you think eBay would ding you for using one?
Because in the title rules it seems to indicate that all non alpha or numerical charactors are frowned on. It further states thar it has to do with slowing down the platform due to the volume of data that is transmitted. I’m running it by you because of your programming expertise stacked on your hands on years of experience. Such a relief to be watching a human that is less showbiz qnd more reliable info. Thanks!
@@menousee what “title rules” are you referring to specifically? do you have a link to documentation somewhere that says this?
Hey Justin, I wanted to get your thoughts on this recent return I had. So this person bought a typewriter and I had bubbled wrapped it up and I thought it was really good. About two weeks after the customer received it they said it arrived damage showing pictures that the On/Off switch was damaged. I approved the return and then about two weeks later towards the end of the 30 day return window was when they finally shipped it back to me, but they did not wrap up the typewriter at all and put it in a different box then the one I had shipped it with and so it was far too damaged without repair from bouncing all around. I reported it to eBay but there automated system said I needed to do a full refund because that was my return policy
Specify the return package must be in good condition and the item padded to prevent further damages plus a photo of the item going into the box for shipping claims. If they don't follow the rules and more damage is sustained, that will be deducted from any refund for their neglect.
I’ve noticed this past week that my ground advantage packages are in a holding pattern, they should have arrived to the buyer but haven’t yet. My postal worker told me that Ground Advantage gets bumped if there’s not room enough on the truck 😮. Anyone else notice this with the holiday influx?
Regarding charging a buyer for extra shipping, I believe it's okay to invoice them through Paypal if you have them approve it through ebay messaging.
Modem/Routers are my favourite but i have a amazon bins store that im able to source them from
Hey Justin quick question! Just started cross listing and using flipwise. I just wanted to know how can I check my gross and net profit on a specific market place . I added Poshmark as a marketplace
Check your income statement and the Sales Insights screen!
Check your income statement!
Hey Justin, I’m impressed by the look of your videos, have you ever done a video going over your TH-cam set up? Like the camera you use, background and lighting tips, editing software, etc? I know I’d be interested
I called eBay when addtional shipping was needed. eBay SUGGESTED (yes suggested) that I use PayPal to obtain the addtional shipping cost from the buyer.
Great video!! How do you record and have the video follow you it's like a live video editor built-in. I love this and want to use all of these tools you are talking about.
Does anyone know why if you use eBay calculated shipping and use exact measurements and weights you can still get low cost of shipping reviews? I’m at 5.0 for everything but a 4.8 for shipping cost and am just using the tools eBay gives me. When I list I pack, measure and weigh so I’m giving exact weights and dimensions. I don’t have a store yet but that makes me weary of starting one!
This is because different people have different opinions on what "reasonable" means for shipping costs. Some buyers feel like what they were charged was fair and give you 5 stars, others feel like the same amount was too much and they give you 2 stars. I wouldn't stress about it.
I think delisting a bunch of stuff might actually help in the eBay algorithm. I recently did an inventory edit and delisted a bunch of stale listings and donated the items. For a few days my sales increased, even among older items I just hadn't gotten to in my review.
Hey Justin! I’d love to beta test the new income statement feature! Thanks for all you do!
should be enabled now!
@@justinresells Thank you so much!
Hey Justin, I took the leap and Switched my personal account to business and signed up for the entry level store subscription. So far it's incredibly overwhelming, I'm feeling really discouraged, and honestly just wish I could go back. It's complicated, I can't find what I'm looking for half the time, and it just takes forever to get anything done. Do you have any advice for me?
Hi justin, i hear you talking about your bulk buys alot recently, where do you get these? Thank you!
Mostly personal connections I've met through reselling over the years.
I have a question I was wondering where on my listing do I put the shelf # of where I have my item stored ?
You can use the Custom SKU for that.
@@justinresells thank you! Can I find that listing with my cell phone or only with a laptop ?
@@ritabuck6893 both
@@justinresells sorry that 2nd question was not clear! If I use my cell phone to list my item I am not seeing that space in there to put a reference to where to find my item ? Do I need a store to get that option?
Would love the income statement feature!
should be enabled now!
tbh, this first question makes me feel better, because USPS completely ignored my pickup request today
so is Flip wise a program you buy outright or a monthly subscription?
it's a monthly subscription. flipwise.com
Help me understand how your shipping costs are as
Low as they are? The rates I get are not as competitive….
I had the same issue with an international sell, but because it never made it to eBay IP I had to refund. Never got returned so lost in the mail somewhere.
Hi Justin....thanks for answering my question about the missing sent item. It was weird from the start. It shipped to Portland, OR which is NOT my local international location so I don't think it actually WAS international. The buyer said he was in Vietnam. ANYWAY, when you clicked on the tracking it just said preshipment USPS awaiting item. But i DID in fact drop it at the PO USPS ground adv. Oh well... just a weird transaction all around. Thanks again ... like you say, you run into these strange buyers crom time to time so don't sweat it 😅
Awaiting item means it never got scanned into the system and unfortunately, there will be no easy method of locating the package. Stories like this are why I always wait in line and have a worker scan everything before leaving. They often encourage people with prelabeled packages to just drop them at a desk or table. Problem is, once you leave, you have no idea what happens to those boxes. It may take an extra minute or two, but once something is scanned, you are covered and can at least file an insurance claim if it later gets lost. Hope you get lucky and it shows up, but worse case, lesson learned.
@ yes! Learned my lesson to wait and get them scanned. Just weird how this all went down. Good advice thanks!
That sounds like it was going to a freight forwarder who would have then sent it on to your Vietnam buyer. Since EBay does not permit purchases through freight forwarders, if you had gotten a delivery scan at the Portland address, you would have been free and clear and not owed the Vietnam buyer anything as far as EBay is concerned. Justin discusses that in this video.
Ebay doesn't cover everything if you use the EIS. I thought it did but I sold a pair of shoes to a buyer in Mexico through the EIS. The buyer said they didn't fit. They refused to return unless I paid the shipping. When I wouldn't (I take returns but buyer pays which is clearly noted in the listing), they decided to do a charge back. EBay threw me to the wolves and wouldn't step in. They withheld the payment from me until the buyer's bank made a decision. It took 7 weeks for them to side with me but, still, EBay did nothing to help me and stood ready and willing to give the buyer their money back if the bank had sided with them.
When I list items I usually list them high, while I am reviewing those from last month and now analyzing views and past selling data and listed, but I also consider that one buyers who is looking for a good deal. A few things have sold right away, but my inventory is high and that is when I analyze what would I pay for that? There is always another listing that might sell right away and a backlog of inventory never reviewed may seem like something goodwill will end up with. But very few can live off reselling things of nostalgia, days of high Quality, and of sentimental and numismatic value.
Question? Don't you get recognized now when visiting garage sales or do they help you know that?
I sold something via the eBay International Shipping program. I ended up receiving a negative feedback from the buyer who said he received a different item. If I were to to ask eBay to remove this, do I have any chance as I did indeed send the item in question?
definitely! they'll remove that for sure.
I contract to use a 48-hour mail service (UK), if I can't hit the despatch deadline I sometimes take the hit & pay £1 extra to upgrade to 24-hour delivery.
While I understand encouragement of prompt shipping an strive to post as fast as possible. Like the gent who asked the question I cannot always send same or next day. So I have my settings up to three day shipping. Only a year into this but have top rated status. All of that said, it would seem to me for small sellers of vintage/antique items - seller rating should be based upon fulfilling as you promise -. Zillions of us don't have staff. Zillions of us have real life matters from time to time. Even more zillions need a little time off and it's why we do this.
Income statement enabled, yes, please!
Flip Wise has been the easiest process to learn in my reselling world! Thank you!
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8
Just a comment about selling internationally.......I have had buyers with a address in Oregon for example. Pkg goes there and they ship it to Hong Kong or China etc. Only way I realized this was I'm being charged a fee from Ebay for international shipping. I don't accept sales from overseas but this is how they get around it. What do you think ?
How does ebay know it's going overseas? You can ship to any business address in the US, and it's beyond us what they do with the package. If they forward it overseas, the label should be different, not your original one.
Yup, the person DEFINATELY rented your mask for Halloween. You cursed them for 5 minutes, I would have done 6! LOL! Great video as always thank you Sir!
i sell a few things on ebay. and a really wierd thing happend to me in feb this year i sold an rc truck for 700 dollars buyer was happy left good feedback and then in october there was a box at my door it was the rc truck i thought here we go looked on ebay for what was going on and nothing i tried to contact the buyer and no replie i still dont no what the hells happend here. also the truck was in the same condition as i sent it which was like new
that's a weird one!
I would like to have the income statement added to my account.
What i fo do you need from me to get this?
Thanks!
Kari
Hi Kari, it has been added to everyone's already so you're good to go!
Hey Justin I’d like to try the Income Statement on Flipwise. Thanks
Sure! Fill this out please, thanks! forms.gle/2UbkK4w3JD1cULmo6
I watched this show twice and cannot find where you talked about the shipping hack mentioned in your video title????
@@bethanyatbarnstar 0:40
Selling high value items on Ebay can attract scammers = worry/hassle/potentially higher risk of loss. If you're new to selling, you will definitely be more likely to be targeted as a potential sucker
Can I be assigned new income generator for my account? Also when will bulk editing for storage location and purchase place be coming out? Love flip wise. Thank you
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8
Nice hat haul ya shared. To get fitteds that cheap in good condition is great deal. And 100% never ship structured fitteds, snapbacks etc in a polymailer. Easy way to get a bad review.
Hey Justin...A light hearted (but quite serious) question for you. We need an expert ruling on something. Like you and your wife, my wife and I are partners in our reselling venture. It's a great way to spend time together and share a common interest. As you mention, we also benefit from one another's different knowledge and "eye" when sourcing. To add to the fun, we track net profit and ROI stats by who sourced what as part of a friendly marital competition. (Year to date, she's ahead on profit. I am ahead on ROI.) Here's where we need your ruling. My wife says if she sees it first but I pick it up, it belongs to her. I think the rule is thee who touches it, gets it. After all, possession is 9/10 of the law, right? What's your view on this?
This is a tough one. On one hand, I see where your wife is coming from, but seeing something is very different than obtaining it. I think if she were to see something, and say "oh look at this!" that would be the same thing as "touching" it. But if you grab something and she says "I saw that first!" it doesn't count.
Thank you for asking the important questions!
I'd love to check out the beta of the income statement in my Flipwise account. Also, any updates on whether you will add inventory control for death pile items that aren't listed?
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8
Unlisted inventory coming soon!
Where did you get your information about the ebay International Shipping Program? You said that ebay repackages the item and then ships it from there. I would like to know how you heard that. I had a buyer in a foreign country who left me positive feedback, including photos, showing how well I packaged the item. That was NOT a change from how I shipped it out.
I believe not all items are repacked, but some are. But I have no confirmation of that, only that at least some of my ISP items were rapackaged.
When the person asked about choosing a reason to end an item- the app asks you to give a reason why whereas the desktop version doesnt.
I have been absorbing your videos for a few months now. I like that you are you; and that you just get to the information and the point quickly. I would like to try flip wise, but I sell on Etsy. Is it just for Ebay sellers? Thanks for all the hard work you do to help sellers :-)
Thank you! It is primarily for sellers who sell on eBay, but supports other marketplaces in a limited way. If you only sell on Etsy, it is probably not the right solution for you.
Great video as always. I like to see how you title listing to help me. On the Frankoma bowls the title says 4 VTG but said 5X later. Did i miss something?
Probably a mistake. Hope the buyer doesn't complain!
It means the bowls are extra extra large! 😉🤣
Your store just has to be healthy enough to cover the refund on a return; don’t go spend that money fast! You can say no returns, but ultimately eBay will force you to accept it so you might as well accept returns.
Please enable income statement option for my flipwise account thanks
Sure! Fill this out please, thanks! forms.gle/2UbkK4w3JD1cULmo6
Just a heads up. On the seller tools and overview area it won't ask why you're ending it but if running through eBay selling areas in the basic areas like on the app, it'll ask but one option is item is no longer available for sale which seems to be the easiest one to select that generally makes sense for me when I select something that way. I generally end and relist items on the computer the way you did in the video but if I'm let's say at a friends house and they're like hey I want that item in your store I'll buy it and I'm like ok sure, I'll pull out my phone and end it on the app and let them come by to get it. I'm not sure why eBay loves having multiple ways to experience your own store depending on which link you go to in a browser and also if you're on the app, etc but yeah if you're in the listed items areas that looks more basic and old school on the browser or on the app, it'll ask. Hopefully that made sense. lol
Yes, sir I would like to test drive the income statement please and thank you. PS what is the sales and inventory under the insight tab?
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8
Sales and Inventory is what we named the exiting Insights screen
I like the new feature on flipwise. I definitely want that as an option.
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8
I would also love to try the income statement, thank you!
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8
Hi Justin, I just found what Ebay considers vintage...I think. I'm listing a keychain and in the "era" item specific, pre-1970 is considered vintage, 1970-present is considered modern. That surprises me. I follow the 20-year rule myself.
a lot of non ebay sellers (antique mall sellers, auction houses and appraisers etc) consider over 50 years to be vintage. There is no hard and fast rule about vintage. But "antique" is almost universally accepted at 100 years and over. I tend to follow the 20 years or so as well. It's hard for me to think of anything made in the 2000's as vintage.
Can you update the Facebook marketplace video where you shared the special link that only shows new listings? It doesn’t work anymore unfortunately
It seems like it goes in and out of working. I don't know of a way to resolve it when it doesn't work unfortunately.
@ 👍 thanks for the response
Hi Justin, I would like to have the income statement feature if possible. Thank you!
Sure! I'll just need the email address associated with your Flipwise account to turn it on. You can let me know here: forms.gle/E6a63mg39B8Q47HB8
How do you send voice or video questions to you?
There's a link in the description of this video.
Printing a label causes a message to be generated that "shipping has begun", but in order for the seller to get credit for shipping on time the seller must get an acceptance scan from the shipping service within the seller's stated handling time.
Not according to eBay's policy:
www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
“With tracking, we'll count an item as late when:
- The delivery scan is after the latest estimated delivery date AND
- There is no carrier scan within your handling time.”
I never let returns bother me because I don't return anything unless I get the item back and the buyer pays to ship the item back to me with a restocking fee! My name is not Bezos!
Nice video as always thanks Justin! I would also like to try the income statement in flipwise. Thanks again!
Sure! Fill this out please, thanks! forms.gle/2UbkK4w3JD1cULmo6
Hey Justin, I would like access to the income statement please.
it is now live for everyone, thanks!
What do you use to weigh your boxes when you print or create a shipping label? Fedex has been killing me with underpayment cost so I'm not using them anymore, but USPS has also done them a couple times.
Shipping scale