Mine broke after 14 months. Out if warranty and cant use it- unless keep it and still have to scoop from now on. Common issue is the weight sensor that it erroneously identify cat is inside, even if it’s not. So it will not cycle/clean. Support is no help, no tutorials or parts replacement whatever if you want to repair it etc. well at least i have a very convenient life for 14months- $600 worth of convenience.
my machine will not clean, reset, or level the litter. It keeps saying cat is in litter box when it is not. I’ve tried unplugging and nothing works. it keeps saying my cat is in the litter box. Please help!
My Pura X’s purifying liquid device stopped working. The sensor is always showing there is no liquid even when its full and and its not spraying anymore. Is there any diagnosis i could run?
How the heck do you add more litter???? I added more and it thought a fat cat was sitting in the box for 30 mins. Had to TAKE OUT the litter to get it to resume.
After adding the litter, you will need to double click the "OK" button to resume the device. If you've met problems using our products, please feel free to reach out to the our customer service at the platforms you purchased from or support@petkit.com. Thx.
ok I also bought this litter box, but disinfectant and bags, nobody sells them all over the web, only alibaba wholesale sells bags and liquid for large supplies ... where will you buy what you need?
Awww thank you for your love! We will try our best to make PETKIT products available for customers in Switzerland as soon as possible! Please subscribe to our email list at petkit.com as well as paying attention to our official Amazon stores. Stay tuned!
@@petkitofficialchannelthe honeycomb one is not, how the hell do I install that thing?😅 there is nowhere to attach it. And there’s a purple one already in the way but it looks different so Ik that isn’t the filter already.
Hi, if you are referring to PURA X, the dimensions are 29.75 x 22 x 22 inches. Feel free to check out our official store on Amazon for more information.
It seems the opening is small and the placement seems to be high, will be difficult for older cats to get in and out of. I wonder if design team never really asked the actual cat owners before designing. Also when the litter has to poured from that high, it kicks up a lot of dust, another thing the design team didn't think about. Overall, the bin is too small for the cats to freely move around inside, may be good for smaller cats in Asia but not great for big American cats. Also when the cat has to jump out from that high, they don't jump on the mat below but a bit beyond the mat so they track litter all over.
Dust isn't a problem; it's not that big a drop. If you're pouring it from a smaller bag like the one in the video, it's fine. That's about the same size as the bags of litter I get here in Costco. As for "American cats", cats are roughly the same size everywhere. My American cats are 5kg (11 lb) and fit just fine. And no, they don't miss the mat at all, the mat is huge. Update: after more than a week of usage, I'm finding the cats have taken to the Pura X well, and the mat is actually very effective at capturing litter and reducing the amount of litter they track around the house.
![일상 속 기분 좋음 [Proto disco meme]](http://i.ytimg.com/vi/DwmEIaZ7XGQ/mqdefault.jpg)
I just got Pura X but I have a doubt, does the mat have to be used or is it possible to do without it?
The mat is there to reduce possible litter tracks. If you do not feel like using it, it is totally fine to just put it away.
Is there Eu-adapters included in the package? (Thinking of ordering trough Amazon)
Mine broke after 14 months. Out if warranty and cant use it- unless keep it and still have to scoop from now on. Common issue is the weight sensor that it erroneously identify cat is inside, even if it’s not. So it will not cycle/clean. Support is no help, no tutorials or parts replacement whatever if you want to repair it etc. well at least i have a very convenient life for 14months- $600 worth of convenience.
is the problem solved ? If it is resolved, what should be done?
I’m waiting for the larger version to come out next month
my machine will not clean, reset, or level the litter. It keeps saying cat is in litter box when it is not. I’ve tried unplugging and nothing works. it keeps saying my cat is in the litter box. Please help!
Please contact our customer service at support@petkit.com for assistance.
I live in South Korean now. Is it available to buy it?
When is available in UK?
My Pura X’s purifying liquid device stopped working. The sensor is always showing there is no liquid even when its full and and its not spraying anymore. Is there any diagnosis i could run?
Hi, please contact our customer service at support@petkit.com for more help!
Is the problem solved ?
My deodorizer doesn't work ? Is there a reason or something I missed ?
Can u make a video on how to deep clean unit? Not just emptying
th-cam.com/video/ptcG5y6ynrE/w-d-xo.html Hope this one helps!
i bought Pura X on april, i really love it but its one problem, the small screen never turn on, what should i do?? Can you help me with it?
Hi, please email support@petkit.com for assistance. Sorry for the inconvenience this might have caused.
Is the problem solved?
How the heck do you add more litter???? I added more and it thought a fat cat was sitting in the box for 30 mins. Had to TAKE OUT the litter to get it to resume.
After adding the litter, you will need to double click the "OK" button to resume the device. If you've met problems using our products, please feel free to reach out to the our customer service at the platforms you purchased from or support@petkit.com. Thx.
How do i change the filter to the clay filter?
Same question 😡
Is it available in Europe?
Where can I buy the Pura X?
PURA X is coming soon in U.S. Please refer to petkit.com for detailed info.Thank you for asking.
ok I also bought this litter box, but disinfectant and bags, nobody sells them all over the web, only alibaba wholesale sells bags and liquid for large supplies ... where will you buy what you need?
Have you received it? how does it perform? I have a Litter Robot which I'm happy with but also thinking I'd switch if this worked!
Hi, everything will be in stock within one week at petkit.com
@@petkitofficialchannel do you ship internationally ?
kronik sızdırma sorunu olduğu doğrumu
Big fan of petket. nice and clean look.
I want this for my babies so badly but I live in Switzerland and for shipping is insane 😅
Awww thank you for your love! We will try our best to make PETKIT products available for customers in Switzerland as soon as possible! Please subscribe to our email list at petkit.com as well as paying attention to our official Amazon stores. Stay tuned!
amazing
Can’t bind it with router
Sounds pretty lud how much db?
how do you put the filter in for the cat litter
Hi the filter is already in the litter box when you receive it.
@@petkitofficialchannelthe honeycomb one is not, how the hell do I install that thing?😅 there is nowhere to attach it. And there’s a purple one already in the way but it looks different so Ik that isn’t the filter already.
Hi can i know petkit's dimensions?
Hi, if you are referring to PURA X, the dimensions are 29.75 x 22 x 22 inches. Feel free to check out our official store on Amazon for more information.
Shipping to Mexico would be great..
petkit.com offers flat shipping to Mexico.
If only this was bigger. My cats are over 5kg and they would barely fit in there
Mine too, my cat is about 7kg, even the opening is very small, can barely fit.
My cats are 5kg and fit just fine.
It seems the opening is small and the placement seems to be high, will be difficult for older cats to get in and out of. I wonder if design team never really asked the actual cat owners before designing. Also when the litter has to poured from that high, it kicks up a lot of dust, another thing the design team didn't think about. Overall, the bin is too small for the cats to freely move around inside, may be good for smaller cats in Asia but not great for big American cats. Also when the cat has to jump out from that high, they don't jump on the mat below but a bit beyond the mat so they track litter all over.
I have a 6.5kg cat and he uses it without any of your concerns. Good suggestions anyway
You can get a ladder
Dust isn't a problem; it's not that big a drop. If you're pouring it from a smaller bag like the one in the video, it's fine. That's about the same size as the bags of litter I get here in Costco. As for "American cats", cats are roughly the same size everywhere. My American cats are 5kg (11 lb) and fit just fine. And no, they don't miss the mat at all, the mat is huge.
Update: after more than a week of usage, I'm finding the cats have taken to the Pura X well, and the mat is actually very effective at capturing litter and reducing the amount of litter they track around the house.
Tom, have you actually used it?
如何操作按鍵？
I think this is a japan only item. If you live in the usa you might not be able to buy the Pura X
wish they bring it to the US market
@@wy5211 PURA X is coming soon in U.S. Please refer to petkit.com for detailed info.Thank you for asking.
You can now but it's too small for American cats
What are the ingredients of the deodorizing liquid?
Main ingredients: water, compound amino acids, compound plant extract, trehalose, food emulsifier, food blue.
@@petkitofficialchannel Will the litter box function just fine without using the liquid?
@@hollylongdo1140 Yes! You can turn off the notification for the purifying liquid in the app and use it without the odor removal device.
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