Sharing Some Of My Interactions With Customers
ฝัง
- เผยแพร่เมื่อ 22 มิ.ย. 2023
- Links to products I have in my tool bag.
Air Filter. amzn.to/3sZIcGM
Compression tester. amzn.to/2NMgeze
Spark PLUG TESTER. amzn.to/3jEcZH3
Inline Spark Checker. amzn.to/3bnXjmA
Feeler Gauge set. amzn.to/3rTsZK6
Chemical bottle. amzn.to/3eWcGVs
Above are affiliate links which means we receive a percentage of the revenue made from purchasing products via those links.
Thanks for watching. Sometimes the hardest part of fixing a machine isn't the machine it's the person who uses it.
This video is meant as entertainment, always practice safety.
![[MIRRORED] LISA - ROCKSTAR 🎸 MV version #LISA #BLACKPINK #ROCKSTAR](http://i.ytimg.com/vi/-U58DuCCtZk/mqdefault.jpg)
Holy cow! The sarcasm level on this video is over the top!!!!!! 😂
thank you
I always keep all the old parts. When the customer picks up the equiptment I show them the parts and offer for them to take them or I can toss them. Eliminates a headache.
I like your method!
This is why I don't deal with the public. I pick up mowers and machines, fix them and keep then for myself. I sometimes work on Family/friend's mowers and machines, but never the general public. I am just not good at putting on a fake smile and acting like the person I am talking to is not a moron.
I hear what you're saying, and to be honest, the last few times I was at the small engine repair shop, I never saw anyone smiling either, except on the sales floor
That is why I worked in the shop, and, let the shop owner deal with customer's. I bagged all used/replaced parts, and walked them out on top of the unit, when picked up. 95% of time, I got to walk the parts to recycle barrels.
@@georgepruitt637 yeah, that is a good thing as well.
That is exactly why I only work on my own equipment and also vehicles. Don't get me wrong, I will help out my friends, but always tell them I'm not responsible for any damages and I'm here to only help them out. Nobody else, not their other friends. And really, after that happened several times, when I get a call now about needing help, I just tell them to go to a mechanic. No more of that bs.
Also it's good you stand up for your own man, never let anyone try and step on you
I like this comment a lot!
I appreciate you! Remember not all people are respectful. Most are selfish and unappreciated. No matter how nice you are you won't be able to change dummies!
thank you!
Best to put the parts in a box and offer/ask if they want back or dispose.
If they don’t want them back you can bin or keep what you want for spares.😊
It’s not so easy dealing with a small amount of persons, just remember the other 99 percent of good customers.😊
great advice
The owner of the unit with the carb and wheel replacement needed to see the actual old parts because there was a secret code hidden in them by which he could verify they were his actual parts and you weren't using them on someone else's mower and then repeating the process.
LOL!!!
One of the most beautiful features of a hobby business in comparison to a full time business the the ability to tell rude or demanding customers to “go kick rocks” and never darken my doorstep again without the fear of killing your livelihood! I tend to fix things for others (people I know or friends of friends) much cheaper than any shop they could find, so I don’t get much rudeness and demanding interactions, but I do make it clear that I work at my own speed and if the job requires more time and parts than anticipated; it is what it is but I will be as fair as I possibly can be. Also, they provide parts but I email or text them links to the exact parts they need to purchase and usually at the best possible price I can locate for them. So far, so good. My tolerance for bs, nonsense, and “I don’t trust you” is minimal. I typically return old parts but after a few times, the customer will usually tell me to just dispose of them. In my experience, most people who don’t trust you and think your going to screw them without any reason for thinking it are the same kind of people that you can’t trust and that will screw you without any good reason! Sometimes, though, people have just been screwed and are gun-shy coming off that bad experience, but those people tend to relax after a positive interaction.
Again you are correct. I do not do deep cleaning to any customers equipment unless they are willing to pay for it. A few customers had hissy fits when I charge for cleaning so I don't do it unless asked to. I usually do a quick wipe down and blow them off with compressed air.I also had customers that brought me equipment after someone else worked on them. Parts missing etc. I am sure you know the story on these types of people. One guy brought me a Tecumseh carb to rebuild, I put it thru my ultra sonic cleaner and changed the needle and seat, and it came out good, He called me a few day later and said the engine was sputtering. I asked if he adjusted the high and low jets, He said he did not know how to do it. As you can quess, I had to drive to his house and do the adjustments. Of course he did not want to pay for my extra time. Thanks for that great video.
thank you Watermanone!
Glad I am not the only one that used to get problem customers, I am a Builder. I started working in retail when I left school many years ago and was told that the customer is always right ha ha. After many years as a builder I am lucky and usually can spot a weird one from a mile or from the first conversation. Good luck and may the Force be with you. Good vids by the way.
Thanks for sharing
I have had some demanding customers over the years but never had one ask for the limiters back 😂. I do always keep the old parts for them to look at.
glad to know!
One of my customers had a mower serviced by a neighbour. Apart from the spark plug not being the right one , he hadn't tightened it enough so there was little compression. The oil was filled to the top of the dipstick. No air filter but a piece of sponge he'd found. I sorted it all out and I got nothing from her, not even thanks. I think she thought I was ripping her off for charging her for parts.
wow , it's almost unbelievable that all that wasn't done on purpose
many years ago i got a job in a service station . one of the 1st questions was "have you ever worked a job where you dealt with the public before ? no ? well you're in for a treat " .
LOL!!
I am the neighborhood fix it guy and I had one gal bring over a ratted out Craftsman lawn tractor. I took a look and said no promises but the engine will run. After a carb replacement and then I did a deep clean and adjusted the valves and changed the oil. Put it all back together and the engine ran fine. That is when I discovered issue after issue the main one it would barely creep forward. I looked at the drive belt for hydro and sourced a replacement belt and a new spring for the tensioner. Repaired that and the rabbit hole got bigger but I had finally stopped and called the customer. Got the lawn tractor running and driving I wasn't going to do more as the price was kept going up. Total cost of 4 hours labor and parts was enough. Of course being that I had the customers wanting the old parts before I had them laying on the floor next to the lawn tractor when the customer came over. The customer asked why I had not waxed her rusted out lawn tractor I just said I only clean them up. Wax is on you.
wow, that's some work you did on that thing!
In a nutshell, if you do not have a brick and mortar repair shop with a sign attached, then it's just a hobby of yours tinkering with small engine equipment. This is what people perceive and expect; You tinkering with their old abused and neglected lawn equipment crap. . so when You charge them for parts and labor, well now, that's just messed up! Don't you know, You are that nice guy that sits in your rocker out in your backyard working on all their junk for next to nothing (free). Many of these fine citizens probably have a conversation among themselves about whether to tip you a few bucks for fixing everything for free. I am fortunate, I repair equipment *brought to my doorstep* by only 2 people. I have selected these 2 to move forward with. Others have come and gone and never- by my choice, to return. Good video sir.
well said and thank you!
Also heard story of an older man complaining of always having low tire pressure. The tech cleaned rims sealed tires checked for leaks the whole 9 yards. Did this several times apparently. No leaks ever found. Eventually the tech glued the valve caps on. The costomer came in complaied he cant get the caps off to check the pressures. Long story short it turns out the man would check his tire pressures constantly, unknowingly letting out air little by little everytime he check it.
nice one!
The mower looks as good as new. 👍🙏👍🙏
I thought so too, thank you
The last scenario in this video, I still have people do that after 30 years doing this professionally. My immediate statement is "I can look at all of them, but if it's not worth repairing, I charge $20 for disposal on each unit." It's hilarious how many people blow a gasket when I tell them this (HA, PUNNY! ), but truthfully, I just want those people to pi$s off and take their garbage somewhere else. I agree with you 110%.
Wow nice, I like the disposal fee but it makes sense, it's your time to deal with their junk
Learning when not to accept a job is one of the most valuable things we can teach ourselves. Setting expectations can also prevent a lot of hassle. Keep fighting the good fight. On your own terms of course.
yes I need to work on that part.
You got that push mower lookin good.
That's why I don't fix other people's stuff. I have a lot of people asking me to see if I can get something running or fix this or that.
I tell them I'm pretty busy and don't have time.
The only thing I do
And it's just for a few close friends.
That is sharpin chain saw chains.
I think you do an awesome job on your projects
And once again
Thank you for sharing
thank you I really do appreciate that a lot!
Wow I don't know how you didn't Blow up Especially when you're doing a favor really cause they took it to any lawn mower place Charge a lot more than what you're making them pay Thank you for the video
I appreciate that, and it take something more "personal" before I get too worked up.
The person who is asking the questions is in control of the conversation. "Why didn't you clean my mower?" - Generally I don't, unless asked for in advance, and there would be a charge, why do you expect it to be done? "My last guy always cleaned it." - What happened with your last guy? - Answering the question, then immediately asking a few of your own is a way of controlling the conversation. - People generally take this 2 ways, they either answer your questions, or you don't do business with them again. (I like this.)
For old parts - easy to just put them in a plastic bag, and tape it to the machine - If they want it, they want it, if they don't they can throw it away themselves. I have plenty of old plastic grocery bags that I use for this and other purposes.
By the way I really like your videos, I wish I could give more than a thumbs up.
I like this comment, very good psychology
Great sense of humor!
thank you!
Excellent video my friend, congratulations.
Thank you very much!
I wont fix customer equipment unless its for a neighbor or relative and sometimes i tell them there better of getting a new one. I just fix/flip on my own time and schedule. Usually i weed out the loosers before hand, tell them no holds, firm price, and no delivery.
I've definitely considered it.
It seems reasonable how you reacted, if you give too much of yourself there are people who take advantage of you, you have one life so use it wisely, if you allow unreasonable people to walk over you that's only going to create resentment, pace out your time so you are happy with your decisions. Cheers my friend
I like this comment and thank you!
That is quite a big engine for that small of a mower!
yes you're right
Worst are the ones who think that paying for one repair entitles them to a lifetime warranty on the rest of the machine.
ah yes! you are correct
I always wondered why you didn't fix the rust, and paint. Now that I have done it a few times for mowers that are not mine, I understand why.
thank you for understanding
Small engines ar my hobby, but electronic service was my full time occupation. I ALWAYS gave back the used/defective parts. It gives the client the opportunity to see and if desired test the old parts. Also it instills confidence that I did not keep used parts to re-install in someone else's device. I also refused to install client-supplied parts, since I could not warrant the work if the parts failed. BTW that 675 series mower is the best one I've ever owned.
that makes sense, I might just have to start asking before they receive it back. Thanks
I had a fella that would bring his curb picked crap to me to fix. He was a real pita, always arguing about the price. I finally told him not to come back after he brought a pressure washer over with stripped threads on the water hose connection pipe and tried to blame me. Fortunately, he was next to me when I went to put the hose on.
I didn’t, and don’t need the aggravation.
wow what a PITA
When dealing with the public, I’m not surprised by what they ask or want anymore.
agreed!
My worst experience was selling a ride mower, it breaking a drive chain when the buyer tried it, and him almost assaulting me because he wanted to buy it for 50 bucks to fix, or either i reimburse him 50 bucks for gas fees since he drove an hour to get to me. Ended with him leaving with the ride mower, managed to somehow negotiate the price to 150.
wow that was pretty bad.
I only fix and flip since it's just a hobby for me. The only exceptions are friends and relatives of it it's something i sold that stopped working. I had one pitiful customer bring back a nice Stihl trimmer that wouldn't feed line anymore. Turns out they had rewound the spool so tightly that it was all jammed up on itself. I took off her new line and showed her how to wind it correctly.
that was awfully nice of you
Usually just 3 for me.
1- When someone foolproofs something, the world makes a bigger fool.
2- NEVER underestimate the stupidity of the average person.
3- If you don't like it here, don't let the knob hit you in the butt.
That pretty much sums it up. Blessings
@@Underground-Electronic-Music That has more couth than mine.
that belongs on a T-shirt!
@@INSIDEHOUSEGARAGE Or a bumper sticker!
im not a mechanic or run a business but ive done some work on some others mowers, and its interesting when you point out a head gasket blown a year ago and they didnt want it fixed but they come back a year later asking why the fuel pump is spitting out oil all over the engine :P
understandable
I just give the old parts to them and they usually never take them but they can
Hey bro, what's up? I can relate to the story about the chainsaw but mine is with my trimmer instead. My dad bought the trimmer back in the early 2000's and use to put a little more oil in the fuel mixture so it use to smoke alot. He carried it to one of his friend to get it serviced. His friend said it needed a carburetor kit to repair it and my dad bought it and paid him to repair it. Some time later we got it home only to realize that he didn't do ant work on our trimmer but instead he had a similar trimmer that needed a carburetor repair kit to get it working properly. My dad being the soft hearted person said to forget it and we'll get it repaired somewhere else. I on the other hand had gone to his place and exposed him as the dishonest person he was infront of his customers with lots of bad words and demanded to be reimbursed and compensated for wasting our time which he did very quickly to get rid of me. In the end it had a free Stihl service day in my area to which I carried my trimmer and bought the carburetor repair kit and got it fixed.
wow that's one heck of a story!
@@INSIDEHOUSEGARAGE yes bro. I gave you the short version of the story. Every since then, whenever we carried the trimmer to be serviced, the person who serviced it put whatever parts needed changing into a clear plastic bag and tied it onto my trimmer.
I work in a grocery store located in a residential area, and most customers are ok, some a bit odd ut harmless, some are really nice and then there are a few that can make you loose all hope in humanity.. I suspect this applies to other kinds of professional or hobby businesses to..
It's kind of funny when we learn that some of som of the bad ones are just as bad to deal with for others who are unfortunate enough to do business with them 😀
yes I think your sample of humanity is pretty much the same as mine, just with different items.
well it,s a common one in life and culture in general etc.
that makes sense
@@INSIDEHOUSEGARAGE indeed yes.
Wait... You don't read their minds to know what they want??? You have to step it up a bit skippy 🤣 Seriously though, I feel your pain. I stopped fixing other people machines and turned to flipping because, when they show up, there are no expectations of minor details like cleanliness, old parts, etc
I've been need to polish my mind reading skill, I've been lacking!
@INSIDEHOUSEGARAGE When people ask, I always tell them, "Nope, but I will give you nn for it if you want to sell it."
Always give the old parts back, #1 they can dispose of them, and I don't have to pay to do it. #2 to prove it was done.
nice idea
I do appreciate you sharing your interactions with people. I find it amusing the type of situations you were put in before, and the good thing is, it also can help others know what to expect when entering this sort of repair hobby. Also I find it really a good thing that you clean most of everything you work on now, although I'm sure some customer would go "Well why did you remove those parts off my equipment and spray water all over it". I could only imagine haha.
I appreciate this comment thanks
I rember having customer upset cuz we "swapped" their oil cap on their car after oil change. The oil caps would say -OIL- when looked at from above, but they can be installed upside down and read -710- . Dosen't affect anything. They would claim we replaced there OIL caps with 710 caps or vise versa
LOL!!
In some cricles the parts are returned. In the past i have had several mechanics show me the old part when something gets replaced on my car. As for the others...off the wall or strange? No, the words that come to my mind are inconsiderate and rude. I do have someone who fixes my stuff and if i get something from an auction i always tell them my plans and if they are ok with it, i give them 50% of the profit.
that's very generous of you!
Some customers are just plain rude and are idiots! I have run across those before, and Told them to take their machine home and find someone else to fix it.
that's the best way to handle them!
Did you ever work on a Frigidaire lawnmower, just got one and the engine doesn’t try to turn over when turning the key
no I haven't
Great channel.
question: what are you using for a cleaner?
Went through some of your other videos looking for that info but have yet to find it.
One such is where your trying an oil stain . Your comment to a question about super clean about not using had me puzzled.
Meaning you could have showed its performance but didn't have any only the container.
Hope to hear from you.
Great content
it should be in the description for the video but it's a degreaser from Harbor Freight, I use it at full concentration
None of these situations are strange. Shoppers on the marketplace can be anything, but the most annoying are those who will ask if the machine is still available, on a daily basis.
thank you !
I can't see how that guy buying used equipment at sales and paying to get them fixed makes any money when selling them.
Most people don't want used machinery unless they get it for free.
They want the warranty that comes with a new machine because they can't do anything themselves and most things cost more to fix than buy new.
Fixing stuff really only works if you are fixing your own stuff.
It's good to see you make it work but I honestly don't know how.
I would tell you how it works but the secret would be out for everyone to know
Some people major in minors and love to do it. The trick is not to let them suck you into their crazy world.
well said
I'd say honda and stihl equipment should be labeled as: "Buy once, cry once"
agreed
Sooo...did you get the smart water? 🤓💧
Otherwise, I'll just use your garden hose out back. Tastes about the same, anyway 🐺🔧
LOL!!! when I was younger you'd be lucky to get the garden hose!
I'm a Dasani man myself.
Those chlorine and salt electrons hit different 😂🎉
LOL!!!
In your opinion the 190 cc quantum when they get older have a rod knock. Not bad but can be noticeable. Would a new one fix the noise? Can wrist pin be pulled without pulling head? Thanks mike
I would still remove the head and do It the conventional way instead of trying to remove the connecting rod will leaving the piston at the bottom of the cylinder. And yes, as long as there isn't any metal on the rod journal, replacing the connecting rod with a new one would certainly fix it.
One thing I have noticed on the Quantum engines is that they don't like carbon build-up in the combustion chamber, on the piston, or on the valves, it often times sounds just like rod knock. I pull the head off and clean everything up, put the old head gasket back on and fire it up, if it sounds better, i replace the head gasket and ship it, but if it still knocks, the engine comes apart or gets parted out
Just out of curiosity, what kind of solution are you spraying on the mower that the dirt just rinses off so easily?
I'm using a degreaser from harbor freight
Interesting
thank you
Where is the link to the repair??
there's a link to it at 51 seconds into the video and at the end of the video. Are you using an Ad Blocker?
very nice job, what do you use for a sprayer when you do the cleaning? also what do you use for a cleaning solution? this why I only work on my stuff and people I know personally.
thanks for asking, I had a friend who was going to throw away a very good paint sprayer, because it was leaking a bit. So I asked to have it and that's what you hear in the background. I also use the only degreaser harbor freight sells, and I use it at Full concentration but I have to be careful with it on paint .
What is your favorite brand of engen
honda.
Here is what I do, if the customer wants it done a certain way, and it doesn't cost me time or money, they I do, it but if it cost me time or money, I let the customer know it will cost me time, and money to do what you want, so if you want it done your way, then I will be paid for my time, and parts just like you would charge me for your time and parts, only fair, I am just as valuable as you are, if they don't like that they are more then welcome to take it to a pro shop, I'll even give them a number of a trusted shop..... I will give it 4 days, and they will be back, mostly because of the time their item will be down for repair, remember you are giving them a convenience, and remember everything cost money, never do a free bee cause they will expect it every time.
well said
Wow your just helping people, and there giving you crap 💩
I know right
People who are like that Which one picky about that matter of the repair on their.mower 😡🤬🤬😡
yes they are!
@@INSIDEHOUSEGARAGE the.problem that they have is o.c.d 🤣
Fact is you can’t please everyone
If you’re working for free they find fault
yes you're right
I found 2 lawnmowers in the trash today one older toro and a older rally mower pardon my language but if someone ask me for the old parts I replaced with new ones I would tell them to solve the old parts up their ass and not to even ask me to fix their lawnmower again
I know how you feel
people are nuts
you got that right!
I can keep a sample of there waste oil if it’s a Karen
LOL!!
Hi ,how to work with you?can you tell me a way to reach you?would like to send you our surface cleaner to review.
not today
hi.