Apple Replaced My iMac Pro. I'm Still Mad.
ฝัง
- เผยแพร่เมื่อ 5 ก.พ. 2025
- I finally got a replacement for my faulty iMac Pro from the Genius Bar. I'm still mad.
Uncut conversation with the Apple Store managers - • Full Apple Store VESA ...
The Apple Store Genius Bar destroyed my iMac Pro. After I made a huge fuss about it, they finally replaced it. But it sure wasn't easy to get it done and I'm still mad at Apple for their lack of "pro" customer support.
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Sorry for the delay in getting this up. I got sick with mono (ughhhh) so I'm gonna be a bit swollen and tired for the next month or so-gonna keep making videos though!! 😉
nice video bro . keep going
Love you man.
You should just rest up as much as you can. I'm sure we're an understanding bunch!
Dude that sucks, I was there around this time last year. Its not fun, and I hope you get better and have some good quality sleep!
Snazzy Labs are you sticking with the stand now? Was hoping of going with the VESA right off the bat and getting a nice ergo arm
I work in Enterprise IT for a large educational institution and we have had at least 40% of the vesa kits fail on install. They are so cheaply made that we just stopped installing them for the time being.
That’s bananas! 🤦🏼♂️
I don't understand what posesses people to buy macs
Same where, i currently have 2013 Macbook Pro but going to switch to something like Dell or Razer blade
Deadeye There's always the new Huawei Matebook X Pro!
I need more power for video editing
They replaced a $5000 computer because they couldn’t get 2 screws out😂
Apple got some geniuses there.
Legally, the computer was repaired and was unusable after the repair. Replacing it and spending $5k was actually cheaper for Apple than to face charges and be forced to replace stands and screws for the entire product line.
Edit: consider that Apple was already aware of the first video at this point.
They replaced a $5000 computer because this beta male wouldnt stop crying on youtube.
@@jinzok dude, only *alphas* spend thousands on half-decent products
"a chain is only as good as its weakest link"
So just make sure to have a big TH-cam channel before buying apple.
Well, some "big" TH-camrs have had problems with Apple and they did get nothin' xD
@@ramonade_knives it's was humor ffs, man I am disappointed.
or buy apple to get a big youtube channel
@@cocoshort6528 nah low qual content is always made by apple users
And who would watch low quality content
@@kleinfeicht this guys uses mac mkhd uses mac Johnathan morrison uses mac those youtubers don't make low quality content
Apple playing fast and loose with the term, "Genius."
whenever i hear the term genius bar, i am like you said genius, but i am hearing idiot bar.
Apple morons
The foolish one
yeah more like "fucking idiots".
It's easy to call your staff geniuses when the clients
1. purchased an overpriced & overrated product
2. Have little to no tech experience
3. Have more money than common sense
Wait, so one of the managers _saw_ the damage to the computer and stand, said it was never going to work, and _yet_ the computer was still returned with that damage?
How is that in any way acceptable?
I experience this all the time when there's multiple managers. 1 manager will say it's not right and should be fixed properly, another manager will override and say nah, that's good enough. Send that thing thing back to that sucker and hope he doesn't notice the shit work we've done. 🙄
Yeah that guy talked too much, Apple wouldn’t be happy with him lol
Because apple are thiefs!
@@TheRealBigSwede thieves*
In the manager's words, "That's why you buy from Apple."
0:09 My heart skipped a beat when you thrown that box open and the computer was yanked forward like it's about to face-plant its entire $5,000 screen onto the floor.
That was definitely unplanned but it sure did add to the effectiveness of the shot! 😂
It would have been even more entertaining if that fell. Just saying.
This wasn’t as crazy as that time he rolled a Mac Pro on a desk and the video cut before it reaches to the edge. I think it’s from the early videos of this iMac Pro ordeal
For the uninitiated... th-cam.com/video/dSiu3zTVq1U/w-d-xo.html
"...And I'm still ma--... damn..." That would have been incredible.
"please do not make a video about this"
"ahhahah, too late"
that made me subscribe lol
same hahahaha
Same
Isn't it illegal to record audio without their permission? Since he said don't make a video about this doesn't seem like he gave permission.
Hal Jordan welcome to America ^^
Matt André I see you everywhere dude, every video I watch.
Apple Employee: Guys look busy and pull out your training manuals
Everyone: why
Apple Employee: ... *the youtuber is here.*
"Anything less than perfect performance by the VESA kit was unacceptable."
Then why do you sell it with zinc screws instead of steel, especially considering how much the iMac Pro costs?
It's all words no action. Disgusting business practice
Because apple products are a scam.
Not even talking about the IMac pro cost, the mount costs $80 dollars! If you are paying $80 for a steel bracket and a few screws, you should be able to demand those parts to be the highest quality
@MICROSOFT HQ And the fines should be a thousand dollars per failed kit.
Not sure there is such a thing as zinc screws but plenty of zinc plated steel screws to ward off oxidation.
“Do not make one about this” classic apple
Jim Shoes yes
@@Alpi23 Not really "classic" Apple, never seen specifically Apple ever do anything like this. That's just a very silly statement.
BUT, it is true, not just regarding Apple, but also nearly every other company EVER that knows something would give them a bad rep. In any case, fuck them, of course.
@@RedHairdo classic apple because they never admit to their mistakes
That line just made them even worse, should’ve not said that
3:43 Looooooooool
"please don't make a video about this."
"ahah."
"aha."
"too late."
If you want to help your mom get a proper job or at least a secondary job
begging isn't going to help you build a strong fanbase dude. Look at all the large youtubers, look at how they got big and what they did. Focus on making quality content. goodbye.
Firestar9114 facts
Joewen Bragasin Vlogs get a job. TH-cam won’t help for shit.
Joewen Bragasin Vlogs This isn't the way to go about it. Plus due to TH-cam's current state its not a good place to make money, and they now have criteria you need to meet to be a partner.
Blaming him for the screws breaking is like blaming the user for apple’s shoddy old power button that would break on almost every iphone.
It's a cult.
iMac Pro? More like..
*iMad Bro*
Miguel more like
*imig guel*
Isaacs Random Videos, I didn’t understand that at all.
Very clever. This needs way more likes 😄😃
Is this an original joke in the comment section I see?
More like
*iBroke my girlfriends heart... so Laura if your out there*
"please don't make a video about this"
"too late"
LMAOOO
Lol "you're not holding the phone right", "you're not cleaning the keyboard right with compressed air", now "you're not using the screwdriver right", lmao.
This. Terrible products is one thing. Terrible service another. But to blame customers for Apple's faults is just the worst. And somehow this isn't only done by Apple, but customers do it to each other. Madness.
my question is this, why did the manager not stop this product from going back out, he is kinda partially responsible too. that's why i am glad he uploaded the video with that bit.
@@demonpride1975 Because he was probably lying when he claimed he watched the repair. He had no clue this Mac even existed, less alone the state it was in or if and how it was repaired.
As Louis Rossman would say: "Apple will place the blame on the customer for their design failings"
To be fair, things like antennagate and bendgate were blown out of proportion a bit, almost all phones suffered from signal issues due to holding the phone a certain way, bendgate was an issue, but not every 6/6+ snapped immediately like some people were saying. They keyboard issues on the other hand....
*"We can't really fix your computer but we have a nice monitor stand for $1,000!"*
lol
"do not make a video about this, please"
ha.ha.ha-- too late.
i laughed upon hearing that
Please don't tell anyone how shady we were and still would be if you hadn't found us out.
That was *really* not the wisest thing to say :)
@@robsku1 Yea you right
Well, if Linus, with 6M subscribers & own Company couldn't get his iMac Pro fixed, consider yourself really lucky!
Aepek To be fair, unlike Linus, I didn’t break my iMac. Apple did.
Snazzy Labs True, so True, lol 😀❤️
Snazzy Labs Find it so funny that a 15¢ screw is what's causing all this trouble AND the Apple Store manager saw all the repairs & let it leave store. If I did that with my clients, well, I wouldn't! If I break a device when repairing, I fix or replace cuz that's the moral thing to do, not "hide it" & give back to customer!
Aepek and Linus would have paid the cost
Aepek Linus is complete idiot with the most irritating voice in the universe. imagine being servicr guy talking with him on the phone. no no no.
All this because they couldn’t provide quality screws which literally cost pennies more.
@@Matthew-wl9ci Lets say they could get better screws for 5 cents more per screw. 9 screws per mount so lets call it 50 cents per mount. This repair cost them 6000 sets of those screws.
@@Matthew-wl9ci Jesus dude, five pot metal screws are LITERALLY the only thing holding up his new $5000 computer. They can, and should, afford it.
@@justinunnerstall5366 bro people like him will always be ready to defend any companies shitty practice using the "its a business they need to make money" argument. That argument is old and does not hold.
@@Matthew-wl9ci lol, like Apple doesn't take at least 75% profit from that 80 Euro kit. Apple is a shit company and you know it.
@@Matthew-wl9ci Hello, I have a Masters in Pharmacy and now we both know a fact about each other that doesn't say shit.
You are currently looking at it purely from a business perspective ('Why should Apple give fucks about stakeholders' input about an issue that does not cause loss of profit or effect on their business in general'). Because if they had paid that extra few cents more for adequate screws (even though they have massive profits, asking is 80 Dollars for a mounting kit is criminal), this video was not even made and didn't damage their reputation.
"He doesn't know how to use a screwdriver."
Classic "you're holding it wrong," right there.
"We woul've taken care of you, that's why you buy Apple" - this made me lol, not gonna lie.
like a VESA kit should do that much damage to a computer lol.
NonsensicalVids mac destroyers sold here!
@@JosePineda-jn8jk I love that logic of the employee, like that's why you buy from apple... if I didn't buy from apple I'd be at home with a working computer because my damn monitor already has VESA specifications on it
@Mannie Illescas just commenting to see if you wanted to edit your comment to “buy”
Public shaming works. Good on you for making this video. 👍
Do it whist you still can
so they lost sales from 1 person that wouldn't even buy their products. how will they ever recover from this gargantuan loss?
I dont get why this guy just didnt returned that computer? No sense for me, buy +5k$ device and still moaning on it?
Artur Kapusniak out of return policy
Nope it doesn't. Look how Apple is still making profit.
A few years ago I bought a top of the line MacBook Pro to use with architecture software.
Once I installed everything and started to use it I had a massive runaway RAM issue, where all Ram would be used within 10 mins and then essentially freeze the laptop.
Took it into Apple store and within a couple of hours they provided me with a brand new replacement Mac. This was because no one could explain the issue of the runaway RAM and it was put down to an internal RAM error.
Found out a couple of months later via a software update that it was an, at the time, unknown program error that caused that piece of software to consume all RAM.
Having seen this I realised that Apple had in fact given me a brand new Mac for no reason as the original one was completely fine!
After finding this out I felt so bad that I went into the Apple store and explained the situation to the same manager that had helped me out with the replacement. He said don’t worry at all, and that the reason you buy with Apple is exactly that reason. They will always help. I have been a Mac owner for over a decade now and have nothing but good words for both the product and the service they provide!
Remember when Apple store managers didn't sass you when fixing a problem they created? Pepperidge Farm remembers
s diggly the Golden days
They were regarded as the best in the business... way to go, genius team
call a dumbass a genius often enough and he starts to believe it himself.
You get a free iMac Pro
*While Linus Tech Tips still hasn't got his one fixed*
This wasn't his fault. Linus broke it while doing something that voids the warranty.
I mean, the only reason I got one was because Apple broke it. But I agree that they should repair Linus' Mac for a fee.
Vanderley5974X because he went inside a all in one computer and fucked it up. it's his fault
nazhif1 did u watch the video...
I mean, linus said he was willing to pay to fix it lol
Good follow-up and glad they at least gave you a new one.
zollotech,
They only gave him a new iMac Pro because he has a TH-cam channel. Regular users would have been shown the door, they would have had security remove them from the premises.
zollotech still...wasted so much time, trips, gas, time for product, bs repair time...when all of it should've been a non issue from the start. At the bare minimum they shouldve given him a $200-400 store credit along with the new replacement
Erica Rose Prior to being someone on youtube myself, I have owned Macs and had them replace them without any issues and more quickly than they did for Quinn. While I haven’t had this issue lately, I wouldn’t be surprised if they replaced it for anyone.
zollotech,
Those lazy incompetent idi0ts at the Apple Store totally damaged Quinn's $5000 Mac! They mangled the hardware, like a bunch of high school kids turned-loose in a computer lab. Totally NOT the way to treat professional hardware, and a *LOYAL* customer like Quinn.
Erica Rose that’s not true because my iPhone 7 has broke multiple times things like my sim car reader and things inside the phone broke when the phone was made. I’m on my third free phone and they gave me 300$ beats and I don’t have a TH-cam channel about this shit
“Yeah well, I mean, we still would have taken care of you. That’s why you buy from Apple”
What a joke 😂
"How to burn money
for Dummies, Apple Edition."
Would be a bestseller...
1. Buy expensive apple product.
2. Use normally and wait for it to break.
3. Pay expensive repairs.
Repeat
Or pay for an iMac still running like new from 2008 while going through not one, not two but 4 laptops and PCs (one modded by me) because drivers or some BS breaks. You do you, don’t attack those that stick by a brand simply because it works and can afford it
How to bash Apple at every possible turn, without owning one, Idiot Edition™. Bonus inside: how to use the Apple Double Standard™ effectively.
Grab a decently servicable ThinkPad. Parts are everywhere, and usually pretty easy to swap.
Simboiss not really because I have 2 MacBook Pros and PCs and right now I’m looking into getting either a top of the line Lenovo or make my own. I’m tired of dealing with Apple and there subpar specs for the money.
The real problem is not that that you got a dodgy repair from a couple of incompetent Apple representatives, it's the lack of choice. The Apple business model is not only screwing the small guys out of business, it's screwing the customers out of the choice of repair shops.
no
@@chanwtcexcuse me, sometimes 3rd party technicians have to resort to reverse-engineering just to make it work. They cannot get neither parts, nor documentation (at least, without going into legally shady areas) except what's available for consumers.
So what I'm getting from the conversations with the Managers is that... Manager 2 (idk about how much Manager 1 knew of the situation) not only knew about what his geniuses had done to try and repair the iMac, he had allegedly said that what his "geniuses" were trying to do wasn't going to work but let them continue anyway? and then allowed the item to leave the store in a state that he knew wasn't acceptable... Also something to bear in mind, the Managers seem to be trying to be super friendly and helpful but i wonder how much of the blame they are trying to shift off of themselves and on to the Geniuses...
That's just shoddy and poor business practices
Yeah, the fact that this dude said he knew what happened and still let it continue means he was just hoping that he would never noticed how fucked everything was.
Your right, and yes, that is a worry. The Pleb (Genius just does not sit right with me) was probably told to just send it out the door. Do the best he can and move it out - just package up the mount and hopefully he will just put it away and not use it again.
Yes, absolutely no accountability from this clown. Even if one of his employees had been fully responsible, a decent person would ask, “ what did I do wrong?”, “where did I fuck up?”.... Smh
3:33 “we always take care of you. That’s why you buy from Apple”
😂😂😂
"you guys, this is never gonna work." You're a bad manager if you see something bad enough to say that, and then let it go out like that.
Dell will provide on site support for a $450 laptop! but for my $3000+ Retina Macbook Pro i need to travel to an apple authorised service center (which is 110KM away ) visit them minimum 2 times for a single issue and make 30 phone calls for status updates. And my Dell XPS is still working fine after 10+ years. The original adapter still working fine. I replaced MagSafe 3 times in first 6 months. And my RMBP screen anti glare coating went off and found several dead pixels. Got screen replacement under warranty with Apple care + (now $3500+ for F__RMBP). Now i have a white spot on my screen for last 6 months. Apple care expired 3 months ago. I never call them for this issue. because i was practicing Yoga! If i decide to replace this screen under Apple care i need to shout , make 50+ calls , 200+KM travel 2 or 4 times , several days waste , many emails and so on..
Max Power I got on-site replacement for 5 dead pixels From Dell for my 2K ultrasharp 29" display few years go .. maybe Dell is not providing support same as they do in India. In India they are good at least for me.
TechKErala the truth comes out, yeah dell onsite barely exists here in the states
that is sad.
Onsite replaced my XPS 15's screen for a patch of dead pixels here in the US, Cleveland -- they're available at least in the Midwest.
From a support point of view, Dell was a nightmare for me, but they are not alone. I have had solid luck with apple, but I agree with what Snazzy is saying here, and I have been disappointed with the direction Apple has been going with their professional customers.
At least Apple has an extra screen now for Linus
😂👌
I know I am very late but here's my opinion, note that this might be completely wrong in your POV but this is mines. Recently, my family saved up and brought one of the M1 MacBook Pros for New Years' for me and I was pretty happy! Ofc I take care of it because it's the most expensive thing I own and if it were to be damaged, I am 101% sure that Apple wouldn’t have given me a new M1 MBP. Well, anyways I am super happy that you and Apple were able to come to a solution!
The 173 down votes are from Apple or what? The disgusting part of this whole incident is the Apple store did such a bad job to repair it and even worse they tried to hide it from the customer. For a $5000 product, Apple should provide equivalent services or no business with Apple in future, otherwise how dare they price it so high? Apple is becoming such a greedy profit oriented company nowadays. I hope the class action of the faulty keyboard design of Macbook pro 2016 can win to teach Apple a lesson. It is NOT OK to blame everything on the customers, and it is a big NO for future Apple products if Apple still acts the same way.
That’s the biggest issue I have with the whole repair. The manager admitted twice that he said the repair was bad yet he still let me walk out of the store with a damaged computer as if I wouldn’t notice. Sadly, most consumers probably wouldn’t have.
This whole incident is just so mind boggling and unacceptable.
This is what happens when a store employee tries to "engineer" a solution that they are not qualified to perform.
It’s called a dislike buddy. And yes you’re right. Apple sucks. End of story
P. Wingert wrote:
"This is what happens when a store employee tries to engineer a solution...."
Whoa! Don't try and blame this on some random employee. Apple Stores are *owned* *and* *operated* by Apple Corp. It is Apple's responsibility to have properly-trained Geniuses, or a way to *quickly* escalate the situation to high-level Tech Support person back in Cupertino.
Apple Corp totally dropped the ball here, THEY are responsible.
hahaha at 0:08 it looked like the IMac was going to fall out of the package and hit the floor xD
Nah dude he isn't Linus
i was looking or this comment
I've worked for a contractor who was doing repairs for HP Pro devices 10 years ago - We always had videos that showed the disassembly of the products, recommended tools, Dos and Do-nots, and the works. We did repairs onsite for products that were in the Pro line and, tbh, rarely were owned by Pros.
HP gave us Contractors a very wide birth regarding warranty repair. They basically said that, if at any point we saw parts that required repair that wasn't mentioned, to repair those parts or order new ones.
I actually got praise, from HP and my boss, for taking the initiative to order someone a new button panel/Keyboard that was damaged outside of warranty (mostly because the customer was very happy to see me call him back a few days later and ask if he'd like his keyboard/button panel fixed, and he contacted HP directly).
Why do I mention this? Because that's an out of warranty item, and HP is willing to overlook the specific warranty terms for their pro-product to ensure customer satisfaction. So it's really important to HP to treat their Pro customers as Proffessionals.
0:10 the iMac almost fell out of the box
Yh
you're like a Doug Demuro for Apple products 😂
One cruicial diference. Snazzly actualy knows what he is talking about. Doug is most of the time clueless.
Doug is weird
I knew he had qualities that were familiar 😂
THIS is an iPhone XS
haha "here is why the iMac pro is worth $5000" HAHAHA
Next one will be
1000 dollar stand
And even MORE CHEAPER SCREWS
@serendipity Tim Crook
Apple guy Pro Nowadays they even save on glue... My iPhone X got camera lenses fogged up in my pocket and phone is supposed to be iP67
not even screws it will probably be like gorilla glue or elastic bands.
the VESA mount for the Pro Display XDR is 199$ afaik
not possible
I just can't believe a VESA mount costs $80....what the hell. ($99 in Canada)...Just insanity.
It's £79 plus shipping in the UK, which at today's exchange rate is $105 USD / $136 CAD. Absolute joke.
What if the extra 19 dollars is due to better screws :p
give me 20 minutes, a vice, drill and hammer and ill knock one out for a fuckin scooey
adorbjune96 /screw :D
Unlike most people here, I did'nt batt an eye at $80 or even £79 for a VESA mount for a MacPro... however, getting a mount that 'A' does not use all the original screw points and 'B' does not provide the same quality as the rest of the computer. That that is what would (does) grind my gears. (thats also ignoring the support you got.. or did'nt get).
0:09 He almost dropped it! Thanks to Apple's amazing packing!!🤣😂🤣😂
*thats why you buy from apple*
*dont make a video about this one*
Bruh moment
ahahaha too late.
I love how that employee at the store just had to add in "that's why you buy from Apple!" When probably some Chinese website would offer better customer care than that.
Machine totally destroyed attempting repair on defective apple product, then given back without saying anything about the damage hoping the customer wouldn't notice - "that's why you buy from Apple!"
I've had the smaller brands that ship SSDs ALL exchange defective SSDs that I mistakenly sat on past the end of the warranty. I admitted that I knew some of the drives I had piled up may be out of warranty and that if they can't do it because of that then it was totally okay, and while they made it clear it was a one-time courtesy, they STILL swapped all the drives including the ones that were out of warranty! They didn't have to do that at all, but they did. I was made whole by Asian companies that had no obligation at all to do so with a "smile" in the wording of the messages.
And then there's this iMac Pro "repair."
When my cheapo dell laptop broke a long time ago, dell sent a dude to my house to replace the mobo for free! Sure I had to go through a long long call with elevator music but shit they didn't even ask what happened they just did it, on a 400 dollar laptop!
Robin Rai They sent a guy to your house and didn't even ask you to send it to them instead. That's pretty cool.
I have not heared such great things about all there XPS's, but yes whilst you do get far to much elevator music, I have not heared of any complaints about service. I suspect that is because if they did have crap service your next Laptop would be HP/Lenovo/ect...
3:43 “So please DO NOT make a one about this”
“AGAGAGAH, too late”
🤣🤣🤣🤣
"That's why you buy from apple"
they said after making someone wait for weeks which they said:
"It will be done in 3 or 5 days"
Well played apple, well played.
(Slow awkward clapping in background)
He had to wait 15 days
@@harvey4385 which is weeks
@@HAZ2B I know?
Instead of spinning around the issue, the SCREWS are defective. Period. Apple needs to address it by issuing a recall.
Unfortunately, they likely won't do it unless they are forced to do a recall. It's a product few will use made for a machine that few will use.
Given the bad PR and stated low numbers of units, it's a no brainer to do a recall on a ~$100 part.
GiuseppeM Hey... the screw is doing its best to screw you
If they recall it, just think of all the machines they will destroy trying to remove them
Droplifter Nice guess, but my guess is more like:
Apple designs his own screw size while the manufacturer has no tools to make the customized screw as precise as it should
Outsourcing parts don't outsource your responsibility Apple.
I would absolutely love to see you demanding a computer that performs like advertised, forcing them to go and buy a $US 7.000 PC delivering it in the Apple store.
Using steel screws in the kit - $1
Replacing end users iMac - $5k
When you flipped open the box at 0:10 it came so close to falling out lmao
P D Linus could start the Linus award. “Dropping something expensive, and potentially damaging it”
i saw that too and i cringed so hard
“Too late” LOL I’m subscribing after that!
5:24 I use insane amounts of threadlocker and I never break screws, ever, and I don't heat them. What a fanboy.
Imagine making a comment on a 3 year old video to call someone a fanboy. How embarrassing.
@@F1ippy108 You should check his channel... jokes on you, I guess.
@@F1ippy108 He’s referring ‘fanboy’ to Chris B who claimed to debunked Quinn’s aka Snazzy Labs claim in a forum post. You must be the TLDR type of a guy...
Fantastic summation, Quinn. Good on you for attacking the process that led to this, rather than forgetting about it due to getting a replacement.
As for Apple replacing the machines of the average Joe, I’ve witnessed it time and time again, from iPhones to MacBooks. For me personally I’ve had 3 iPhones, one MacBook 12”, 5 MacBook Pros, 1 iMac, and 1 iMac Pro completely replaced after the return period. For the Macs, the 12” MacBook and one of the MacBook Pros was even replaced with a brand new next-gen model.
Thanks for watching, Andru! I’d agree that on the whole, Apple support is pretty good. This whole iMac Pro thing though is bizarre. It’s almost like a curse word where everyone gets nervous when you mention it. I think it’s because Apple hasn’t adequately trained anyone. It’s weird.
Completely weird. I had an issue with my iMac Pro that was something that any of us would consider to be minor. Enough to complain about due to the price of the machine, but minor enough that it should have been fixable same day (a regular iMac certainly would have been.) They literally did the same thing and swapped it out for a brand new model.
Surprisingly, I have a 10-core, 2TB, 128GB, with the 16GB graphics card. They don't sell these in the stores, and yet had one there to swap out for me. Very odd to make and sell machines but not have the parts to fix them. Usually that applies that things that are selling so quickly that you are backlogged on deliveries and therefore all parts are going into the production of new machines - but I think it's safe to say that iMac Pros aren't flying off shelves.
Andru you've now had ELEVEN apple products returned and replaced, yet you still buy their products when so many of their products need replacing? I'm assuming that the iMac Pro is bought for professional workloads, I'm at a loss why you would trust a company with such a bad track record for replacements with what is probably critical tasks.
Poopatron Poopatron I had products fail from every company that you can name. Out of the roughly 40 iPhones I’ve purchased, 3 needed to be replaced - and that’s the thing - Apple REPLACED them outside of the warranty period when there was no more coverage. They didn’t charge me for a replacement or a repair. Just took the old and gave me a new.
No other company - not one of the many that I buy from and deal with - has ever made that so easy. Zero. Hell, I had an issue with a Dell computer recently that is not only in the warranty period, but also within the RETURN period and I can barely get them to respond. Apple? I go to the store, show them what’s wrong, and I’m taken care of each and every time.
I’ve been buying their products since 2001, and I’ve bought everything they’ve released in that time period - many of them multiple times. I don’t expect perfection from any company - Apple or otherwise. The companies that get my repeat business are the ones that go above and beyond to take care of me when imperfection with their products comes up.
Andru Edwards
You actually paid for that service and your swapped out items and then some. Apple's over inflated pricing structure allows for it.
I'm a trained IT analyst (operations, not dev) and work for a fortune 500. You NEVER want something as cheap as screws to be the fault on a product that no expense has been spared in so many other areas. I'm over the whole Apple/PC debate, I just take each product for what it is good or bad. As a matter of fact, living in a windows android world I actually use a mid 2014 macbook pro. I use it because in my opinion it's the last "good" one they designed. Poor engineering is poor engineering, and for a company that holds vanity in such high regard you'd think they would go through insane testing on any product that's going to have their name on it. It sounds like this didn't happen, and believe me slip up happens for a company that's operating at that scale. However, where Apple fails is humility (see my point about their own vanity). They fail to be humble when they falter, and fail their end users because of their own self placed pedestal. It's unfortunate, and I hope they come back to reality at some point, because they've designed some of the best computing hardware in the world (for end users) in the past and I truly wish, and hope they get back to that soon. Sincerely - An IT guy who's in the biz
@Ironclaw XII The point is it should have never gotten that far. All I hear are excuses and they did the work knowing it was faulty. Please take your fanboyism somewhere else, because you Have to know this is shoddy work and definitely not the quality Apple portrays. Personal attacks on me isn't going to deter me from speaking the truth. The reality is this could have been a perfect storm of events but how they handled it and how they specifically asked him not to post this video....come on. You can't honestly think Apple can do no wrong...or perhaps you've sipped the Kool aid and you do in fact think that.
@Ironclaw XII also specifically to your point about my employment. The reason I mention that is we buy a piece of equipment that expensive it better not be due to screws or the person who decided to approve that equipment for company use is going to catch a lot of flak because when down time cost you thousands or more per minute you don't want to tell someone oh yeah the equipment was unusable because a piece of mounting hardware damaged it
Apple continues to stumble and fumble their way in all areas - design, qa, not updating products, poor software planning, lifestyle pricing. Sooner or later, people will walk. How do I know? I'm one of 'em, and between slow processors, poor qa with keyboards, downright silly pricing and poor migration support for us Aperture users, it's clear that Apple prioritizes how to squeeze $1.10 out of a dollar instead of creating quality products.
WORSE, stupid Apple customers stuck on needing a SUPER SIMPLE yet SUPER LESS POWERFUL computer keep paying ridiculous amounts for their computers like the chumps they are.
you mean $0.01 the cost from a extreme cheap screw to a very cheap screw is nothing buying in bulk. Even more so when you consider they are only making a few thousand of these adapters. And charging 80$ for a 2$ part in total including the box it was put in.
Maybe we should just all agree that Apple and their products are shit let alone their ability to service them. Building a computer and soldering half the components on to the motherboard when something could need upgrading or repair is criminally stupid although I've met alot of Apple users and a whole bunch of them weren't exactly kicking the door marked "SMART" down.
Apple is IN YOUR FACE producing products that have a best before date on them and stupid Apple users suck them up like a female porn star on her first day who wasn't told you don't have to swallow all ten guy's cum because that would be cruel and indecent.
You use them until they get slow and you throw them out. Or they fail and you throw them out. Upgrades? Right, if you want to pay 4x market price and void warranties if you even EYE a screwdriver next to a Macintrash.
Sorry, started apple, converted to PC and my life visibly became no only easier but I ended up with a whole lot more money in my pocket for more performance.
I don't think the screws are the problem. These tiny little screws alone are supposed to withstand the shear that is caused by the heavy case and are therefore heavily stressed. A proper design would prevent the screws from being exposed to this stress. That means that the mount has to be either extremely formfitting so that less stress is directed to the screws or you better design the mount in a way that no stress is directed to the screws at all in regards to shear. The design Apple chose is plain garbage.
Always hated Apple...or more so due to the ppl i knew who had apple products they turned into judgmental assholes. I can agree that back in the day apples shit was nice and wel made, felt solid, looked cool, not to me but i coould see iit and they were doing somthing new or at least their own thing. Just the customers turned iiit culty and douchey. But now they just seem way overpriced for what they are even with the Apple logo and desiign. I mean are they really just resting on past successs ? Its such a closed platform and all the shit from the Switch days are bulllshit now. Updates are auto done in background, no one hunts for drivers and updates and pc dont just randomly turn off for no reason. Pc getting running slow and being full of virus malwar etc is always really down to morons cliicking on random bullshiit "It just works" blah blah. Fact is apple was an alternitive to ppl who coulld not handle two mouse buttons and found windows hard to use.
Wow I’m in philly and I swear can hear Louis Rossman laughing and screaming in disgust all the way in NYC
Seriously though, I’m so glad they replaced your Computer.
2,600 Apple “geniuses” downvoted your video!!
Demote them to lube technicians and send them to Jiffy Lube. XD
@@GreggyMcfly jiffy lube would be way to hard for them
No.... 3.2k people who are smart enough to not buy apple gave this a thumbs down.
Well, at least you got a normal manager, and NO they don't do this for everyone.
I had an macbook pro repaired at Apple store,
And when I returned for another problem few months later, I've been told that whoever opened the laptop previously
(they did) caused damage (screws were not in place, and they used electrical tape to "secure parts", tape came undone, causing problems).
and that the logic board replacement would be $900.
Manager then told me that I either opened the laptop myself or that I took it to a third party repair place (false and false),
and that he can't help me.
Fucking figures. It's so disgusting seeing so many, many people with issues and that apple, more often than not, blames the customer.
Im not an apple consumer, never owned anything by apple, never will and this is absolutely fucking disgusting.
Don't get me wrong, in the past I've had some denet customer support from them, but for the last 5+ years their policies have changed for the worse.
Really depends on the manager too.
As for the products, I can't complain - I'm using apple stuff for work and prefer it over PC (i have both). Nothing comes close to Ipad pro + pencil combo in my field.
It is just cheaping out on steel screws... Not catching shit like that on QC is just unacceptable.
Qc at a lot of companies are LAZY
Apple doesn't care about their Macintosh line of products. They want everyone using iOS because it's the real money maker for them. That's why they haven't added touch to MacOS. That's also why all the decent QC employees work on the iOS devices, and why the quality of the Macs have tanked in the last few years
Benjamin Haube But even iOS's QC has been pretty terrible for the past 3-4 years. Apple has a relatively small number of device variances to support - it should not be difficult for them to squash bugs. Yet they continually prove that to not be the case.
Respect for not dragging the vid on for 10+ minutes just for ads like bro lotta respect
sounds like TIm Cook was *drunk* in the process of production.
He was probably like " *yeah ship it no one will notice* "
Wow I’m never buying an iMac
You should change to "Wow I'm never buying an Apple product" becouse frankly it's a terrible idea.
Welp at least you aren't the one paying their apple products, still the fact that they buy apple is what makes apple keep doing these horrible anti-consumer practices
Little Nyan Cat I think this is a one store problem, while I am a mostly windows buyer, I do own an iPhone, and they always seem to give mostly top-notch help.
I've had some bad experiences with both companies, however. It is always an isolated incident. And both companies have done some pretty awful things in the quality of life department.
dont buy anything apple. its all made like junk.
Hey guys are very mean and disrespect. we can all get along very much? and have peaceful times
Sadly, the repairability and user serviceability of Apple products has gone off a cliff the last 6 years. Even the Mac Mini which is supposedly user upgradeable is a nightmare to add ram or change the hard drive in. Design seems to be becoming a synonym for just making it pretty at Apple.
"Transitioning from PCs to iMac"
Oooh they are going to regret that real soon. 🤣🤣🤣🤣🤣
Blue threadlocker shouldn't make screws shear apart with what looks was finger-torque. If they wanted some tiny-af screws on the back of the machine to look pretty, they could have sprung for some hardened ones if it was that big of a problem.
You can unlock loctite blue threadlocker with a hot air rework station or probably acetone.
The point is, they shouldn't have even put thread lock on a user serviceable and replaceable part....
You can count how many apple technicians there are. Simply by looking at the dislikes.
That's the Apple normies that don't know technology.
The VESA maker (subcontractor) is probably out business right now
highly unlikely. These kinds of contractors are so low visibility that they are likely not going to suffer much. Also remember: Apple may have just ordered the cheapest components... it wouldn't be the first time - Louis Rossmann shows multiple videos about the poor build quality of many Apple devices.
I'm sure they did exactly what Apple speced out for them to do. I am a tool and die maker. To make a screen brittle like that requires annealing AFTER it's made. It over hardening it when it's made. There might be a spec for a shearable screw for some specific use somewhere. So I'm almost 100% positive it was by design.
It is not only the VESA maker's fault. It is also Apple's fault since they sell it on their official channel without testing it properly. And the services and repair quality are so mind boggling.
hahahaha probably not... they love cheap products...
Highly unlikely. Worst case would be Apple ending the contract with them. And they would have to probably just rename their company just to keep it running.
I'd love to imagine that the "Apple Social Team" is a bunch of geniuses with iPhones
You're not wrong.
I'm glad you got it resolved in the end but I can't give Apple credit for "doing the right thing" when it had to get to the point where they had no other choice. Apologizing after getting caught is being sorry you got caught, right? I can't get over the manager actually telling you that he saw the damage and still he let it go back out the door. But trust him Quinn… the inside repair is fine, just fine.
Fiine, just fine!
Fine.
Exactly! The manager confesses that he knew the "repair" was bad and unacceptable... yet he didn't intervene but instead he turned a blind eye to what *he knew* was shitty service. All of a sudden though he is totally on the customers side - a nice guy - so nice he even tries to shift the blame onto his coworkers. A total prick.
BadgersEscape But that's why you buy Apple! Right?
anyone who begs for credit, after helping stop an out of control fire they purposefully lit doesn't deserve any.
95% consumers satisfaction right!!!!
Where do they pull those FAKE numbers from? Can someone already sue them for this crap!?
Probably the same place my college did
95% of people don't have to deal with customer support
Fake numbers like people who say they can have 3 Windows PCs for the same price with the same quality. Yeah. Fake numbers.
Simboiss what not u again ffs, its pc not a windows pc. Windows is not a pc its just a OS. And you can build a much much better pc for the same price
No, not better. Too many factors to consider, including non-dollar factors. Any PC can be better than any other computer (mac or not) for some reason. Also, the examples you have in mind include end-of-line parts or bargain deals. Computer manufacturers cannot do that, Apple or not. Apple make unit computers, not Frankenstein computers. Both have their function, but it's not black and white best vs worse.
Apple has been going down hill for years. Now Apples only real claim to fame is second to none marketing.
I worked for an Apple store many years ago, they were great, if a little pricey.
Same with repairs. Apple products usually needed less repair (probably due to less user tinker-able/serviceable parts in side) but when they did need repair they were usually pretty good, if a bit pricey and a little slow.
Now its all gone to hell, but they have a very loyal following that is ready to turn the other cheek (ready for Apple to slap it again). Oh, and their marketing department is still first class.
I got off the Apple train years ago and I've never looked back.
It was always overpriced, but now its also crap and the service is crap. Its the truth guys. Suck it up.
I've been in IT for 12 years. I've worked on Apple products for 10 of those.
My company moved to iMac pro's just for our video development. We had a similar setup with Vesa mounts.
I installed 6 and 3 had screws break and one the thread on 2 of mounting holes the screws wouldn't probably tighten down.
My company was pretty mad about it because we spent a small fortune on getting this area setup and we had to delay production for almost 4 weeks because of it.
I just gotta sit here and laugh because Apple's support used to be SO GOOD, and now they're getting shown up by even the likes of Dell. Like, Dell's Pro support is ridiculously good and the one time a friend had to use them...they sent someone to his house to replace the display on his laptop. Overnight. All on the house. Apple makes you drag it into a store and there's no telling if the "Genius" working on your equipment even knows what they're doing.
Maybe it's just me but I've noticed the decline happening around the time Ron Johnson left Apple, and said decline rapidly accelerating since Ahrendts took over. Not a fan of Apple's end-user support anymore and honestly it isn't even a consideration when buying Apple products now.
Xodium i‘m not sure if i would like to let a Dell Employee inside my house to fix my PC... maybe just common German mistrust😅
Lol windows support is non existent
windows doesn't offer support if your dell computer breaks... cause they dont sell dell computers. they sell surface books.
I used to work for a large innovation company from 2011 to late 2015. Supporting users in a mixed windows/OSX environment. For Windows we used HP. They would also send somebody over same day (if called before 2PM) to service your machine. Apple you need to make an apointment at a Genius bar. (which sometimes could take 2 weeks) Never are they ready for you when you are there on the apointed time (add+15-25 mins) They would disregard my diagnosis, make me wait on avarage 15-30 mins before they get to the same conclusion I did before accepting to repair it. Then I have to waste even more time picking it up myself once ready. Every Macbook that needed getting repaired costed me on avarage an additional 2,5 hours time during office hours. Nevermind the fact that HP's enterprise support package was 70 euros per unit and Apple care 300 euro's for worse support.
Here's my issue. In some cases, an issue is well known, and Apple can handle it remotely, like when my right AirPod became quite than the left. However, in most cases, Apple needs to physically determine whether to not they can handle the issue at hand. For example, if you buy a $40 silicon case, it gets buffed up, and you want to replace it, Apple WILL do that! But they need to see it in person to determine that. If you claim a speaker's messed up on your machine, they need to hear that. And so on and so forth. These things require going to the store. Guess what? Even in a major city (Houston), we don't have stores everywhere! It's a hassle driving $35 minutes away for something like this. They need to either expand, or offer on-site support. I know it's not feasible for everyone, but perhaps for higher end products, or Apple Care customers.
Apple nowadays setting the bar lower and lower... And also we all know their MacBook Pro 2016/17 butterfly keyboard failure issues. Apple, Tim Cock really need to pay much more attention to the quality control of their extremely expensive products... I am an 8 years Apple fan by the way.
Nah Macs are shit anyway
Aside the shit design, lack of training and professionalism, shady stuff, etc, I also have a sneaking suspicion that those are some BRITTLE-ASS SCREWS. seriously, having the far end break while UNSCREWING??? This even allows me to speculate those screws are made from that crappy Chinese mold metal (the one that crumbles from any sort of stress)
Chinesium.
I call them cheese screws because it's like they are make of soft cheese. Either they break, get threaded or the screw driver shreds the head.
@@fortawesome1974 Soft.. Hard cheese you mean? Don't think soft cheese can break...
@@mkzhero Ye, soft cheese just goes... 'squish'.
They knew the Apple staff wrecked your computer, but they hoped you didn't notice? Not acceptable.
imagine just a very infamous dude in the same situation, he will sadly walk out of the store with his broken computer
“I’m an apple genius! ,But mostly I clean semen out of laptops.” -Nuclear Nadal(Dictator)
Riyan great just great
Beautiful
Glad they replaced the unit for you, shame they made you jump through all those hoops though. In my experience I find that my experience really varies from employee to employee when dealing with their support. Some staff are fantastic and others are very think they know it all snarky types.
Vtudio It’s true. On the whole, Apple is still pretty good about servicing other devices, but this iMac Pro is like Pandora’s Box. Nobody has seen one and nobody is trained to service one. It’s a joke.
Snazzy Labs is long time Apple user is kinda stupid no one is trained for the iMac pro.
I bought MacBook Pro 2016 it’s was something faulty and next day I just get a brand new one.
Well they replaced cause it was their fault but linx mess up his Mac. Not the other way around
It's weird though. I mean basically it's still just an iMac but just significantly faster and in a space grey colour. But service is still mostly the same I'd imagine. Is the VESA mount for the iMac Pro any different from regular iMac's? Or would a regular VESA mount work equally as well? Still massive fault by Apple either way.
Glad you got a new replacement but they made you jump through hoops to get it. They're no better than any other service place.
0:10 I thought the computer was gonna fall out of the box
0:11 “I got a new iMac Pro” *almost falls off edge
Apple died together with Steve
I was thinking the same thing today!
exactly
thanks! someone knowing this trash
Apple was no different with Steve.....
Apple is digging their own grave. Between repeated media exposure of their shady planned obsolescence, poor design choices, and draconian control over consumer software options (Apple Store), Apple users are starting to "think different" about what their next computer/phone should be. For the premium Apple products charge for current generation performance, consumers really expect something special in return. Simply getting an Apple logo on your pretty new device isn't cutting it anymore. Apple is falling behind in innovation, their products do not stand out like they once did anymore.
You'd totally think this would be a public relations nightmare but where I work (hospital) all the apple users (physicians) do nothing but herald their iphones and imacs and ipads and iwatches(?). And even when the inevitable problems arise, most notable, but definitely not limited to, is the cracked backs on their phones, they are happy to part with significant amounts of money and be on their merry way. Many are impressed with whatever current android phone im using at the time.....however their sincere comment almost always goes like this "wow, the design is getting closer and closer to the iphone, very impressive!"
After my iPhone 7 is eventually unserviceable and not working, I'm switching to android. I've never had a mac and I never plan to either. I've always seen them as flashy money sinks
In many ways, I think the psychology of Apple ownership is as much about being a socially acceptable way of showing off wealth than it is anything else.
Only if Steve Jobs was still alive...............................I guess he died so did the creativity.
Chet Patel
More money than sense? a fool and his money are soon parted? scary these people are Doctors, I prefer the people to be cutting me open, who have my life in their hands to prefer function over form.
2:07 LOLOL. Imagine the same scenario at a dealership. You take your new car to the dealership for an oil change. They return the car and inform you, "Okay, we changed your oil but we scraped the side of the car as we were getting it off the lift. It runs fine though, it's just some scratches."
Damn! Nice video. Apple damage control team was scared shitless.
I'm an apple customer, and I don't like what I see from apple these days...
Apple died with Steve
sad, but true...
"What's why you buy from Apple."
lmao
Throwing a kicker here since you mentioned HP support... I still own a HP HDX 9494nr.... don't use it, but still have it for the nostalgia.
When I got it I noticed the included Blu-ray combo drive could not burn DVD's, so I contact their support. And discovered they had a specific support department just for my line of laptop. This is not a pro system... it was a media center laptop, but according to HP it warranted it's own support team. And they delivered big time. HP is one company who's customer support as well as personal support tools I have always admired and wish other companies could live up to.
0:08 am I the only one who nearly saw the iMac fall? 😂
How did you fail at the timestamp
0.08
Looks like 150 apple employees have disliked this video 🤣🤣🤣
Looks like 150 people who now how to use an Allen key dislike this video.
Lol
Apple is going head first on the bottom of it's PR nightmare...
Apple fan boy, hitting dislike, reporting video for abuse... NOT!
Seriously, they produced an inferior product, then scratched up your machine and they only offered to make it right because of pressure from Social Media? That's unacceptable. Thanks for posting this one.
Oh i was confused when I read the first bit, i thought you were one of the people who are mad at quinn
10 years from now I doubt Apple will be selling computers. Their number one priority is cell phones and watches. Their computers have been on the back burner for years now. That's why they started using a lot of the same parts as PCs so they don't have to spend much time on PC/Laptop/Server development.
i actually love their phones and apple watch but HATE their computers so true
Arent they switching away from the current CPU architecture again tho?
Now that I think about it, does Apple even still sell brand new server computers anymore ?
"Arent they switching away from the current CPU architecture again tho(ugh)" Until it happens it's hasn't happened.
Apple's whole gimmick is how compatible their products are with their other products, if you have one apple product like the phone and no other apple product then you'll see how annoying their tech is but people who buy all of apple's products love how easily they synchronize with one another. As an Iphone user with a pc I have no intention of getting another Iphone when I'm done with this one but maybe I'd be thinking differently if I had a mac, apple watch, and an apple tv (Products that I currently don't have a need for).
This is not a "pro" machine, so it shouldn't come as a surprise that they don't support it like one. Real professional gear has high performance, expandability, and easily servicable modular parts. The MacBook Pro and the iMac Pro have none of these.
Anyway, glad you got it sorted out, and good luck with the new one.
You clearly don’t edit video or work in IT.
dcast777 How do you get that?
no IT technician uses Apple, lol. I come from the IT. And i hardly know a developer uses Apple to develope. I know one and he just did that because he was forced by his company, they needed an iOS App.
I work for an MSP and plenty of the tech's use Macbook Pro's. In IT you have to support both so having an Apple to test on is beneficial. You can say you work in IT all you want but again, you probably worked a level 1 helpdesk somewhere.
Because I know plenty of video editors and people in IT and many of them use MacOS. It's not the majority but there are plenty that use them.
Damn, I wish I could make a video that gains recognition every time I have a problem with Apple😂
yeah I'd be making millions
I mean.... don't buy from apple, you won't have problems with them...
I edited the old comment out so you wouldn't know why this got 500+ likes
👌🏻
This video: this is why you must learn to screw screws like a normal person, instead of screwing up and whining on TH-cam and in the Apple store because of YOUR mistake.
@@Simboiss I mean, how was it his mistake though? I watched the last video a while ago, and everything there seemed to be apples problem with quality control
Sure, but he doesn't expose what _he_ did wrong. Only what Apple did wrong. As if a big company having bad employees was a new thing. Also, I don't understand how a bad VESA mount is Apple's fault, since they are not the manufacturer.
@@Simboiss It's a fucking screw. You stick it in, rotate your screwdriver counterclockwise until it is secure and the screw is not jutting out, and it just *works*. The screw is literally one of the Simple Machines, so having it be *this* fucky is not normal.