My Experience Working at Nordstrom, What It's Like and Tips For Sales Success as a Sales Associate!
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- เผยแพร่เมื่อ 17 พ.ค. 2020
- Hello!
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Welcome or welcome back to my channel! In today's video I wanted to talk about my experience working at Nordstrom! In this video I detail the interview process, the work/company culture, the pay structure, pros and cons of working there, some selling and clienteling tips and finally my final thoughts. This video is purely my own thoughts and experiences. Commission based selling isn't easy, but it can be very rewarding and lucrative! Being a commission sales associate is a great student job in my experience!
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So glad I came across this video. I have an interview with them today. ❤️ really hope I get it. And you are so fab!
I hope it went well
loved this video!! so insightful and lmao you're hilarious!
Thank you queen ❤️
Your hiring experience sounds absolutely insane. I just got hired the other day. All I did was walk in, ask to talk to the floor manager, then she asked if I had time for an interview right then - I said yes, I interviewed, she had me submit my application at the end of it, and walked away with a job in the women’s apparel in less than an hour (it was 45 min tops).
I had not applied when I walked in, and just wanted to see if they were hiring, and if I liked the environment.
Also, this was apparently during Nordstrom hiring week - I found that out when I went downstairs for the interview.
Oh yeah the hiring fairs are great! Glad you got in so quickly! My process was the out of season process I guess so it was a bit longer, things may have changed since I joined in 2019!
Omg this literally happened to me last week! I thought the event was last Saturday but actually ended up being last Friday. One of the employees from the shoes department got an assistant manager and she interviewed me. I got a call saying I got the job 2 days later. I also got hired for women’s apparel!
Just watched the vid. Also got hired in Vancouver a few days ago, handbags dept. Have a lot of friends there and am very driven with commission so should be great!
Fantastic vid and very helpful to get me prepared
Congratulations!! Maybe I’ll see you around when I’m down there! Glad this video was helpful ✨
Great video 🙏🏾🔥 Preciate the insight
Omg loved this video and your personality 🤗
Makaila Barry omg thank you
I liked your video, thank you so much for sharing your experience with us ❤
Thank you!
Thank you for the excellent video!!! Great info. I'm subscribed!!!!
Awesome, thank you!
Thanks for sharing! I have my interview coming up day before Christmas Eve .
Omg how did it go! 💛
It was long process with them and the last interview I had I met Regional director from Gucci beauty almost two weeks ago , she is so sweet and friendly .. I still waiting for them to reply .
I was hired for the Dior cosmetics counter and start training tomorrow in houston there is a base plus commission super thankful for that I’m excited 🙏🏾
Omg congratulations! I hope you have an amazing first day 💛💛💛
Thank you so much. I had an interview yesterday for the shoes department.
Goodluck!
Shantay you staaaayed. Nordstrom sounds like a great organization to work for, if you can handle the heat and hit those KPIs.
Also v happy that those Nespresso pods finally came in!!
It really is girl! Still keeping that door open for future opportunities! The nespresso pods literally couldn’t have arrived sooner ahaha
Your video has to be the only way I got hired at Nordstrom’s with no experience thank you so much 🙏
Omg congratulations !! Thank you for letting me know 😊
Did you get hired?
@@melanyleal4650 ya, I’m about a month in now. I’m in kids which is the highest commission so I’m making bank for a college student
@@polish2246 is it hard if you don't have experience in retail or sales?
Retail will literally hire anyone. The turnover rate is extremely high so they have no choice.
It’s so funny bc I work there now and it really all depends on the stores demand for employees at that current moment it always fluctuates but I love this video very informative and entertaining
Ouh which store do you work at?!
personality plus on this guy!!!
i’m turning 18 soon and am going to a nordstrom hiring event tomorrow. super nervous as i don’t have retail experience, so i’m not expecting anything, but this was pretty helpful :) thank you!
omg goodluck! 💛 There are a lot of positions at Nordstrom that don't require any retail experience, I'm sure you'll find something! Glad you found this helpful, thanks for watching 💛
How’d it go? I’m going to an interview today
@@andreayolande omg Goodluck! Fingers crossed for you 🤞🏼 what position?
I have a Nordstrom’s interview on the 28th I’m so excited
Thanks for sharing. Keep safe always 😍
Thank you for watching 💛
I just got hired in the collectors dept I’m so excited!
omg congrats! 💛 Collectors was a cool department, I'm sure you'll really enjoy it and make $$$
Thank you for sharing your experience working at Nordstrom. I agree....a year is a long time for commission to be reversed for returns. Two to three months sounds more reasonable.
Right!! 💛
I was just offered a position in handbags and accessories, I'm nervous but excited!
Omg congratulations!!! 💛💛💛
One of my fave vids so far!! I've worked in retail and medium luxury (BCBG) but I don't think they took away commission past 3 months. A year is nuts!!! I've heard the earning potential is super high at Nordstrom, too bad there's no base salary..my friend told me the top salesperson in all of Nordstrom sells at the Vancouver location and they drive a BENTLEY and have their own private selling room?!! Maybe you know who it is?
Oh girl the earning potential is wild! She sells over 8 million a year and has some wild commission like 13% so you do the math 😂 one thing I forgot to mention was the personal stylists and how annoying they are with all their assistants!
thank you for this video. i always see negative things about nordstrom and I am currently applying. I am excited to work there.
Best of luck! ❤️
Good video! Good info
Thank you! 💛
omg you're Mateo from Superstore!! (it's a compliment, please don't be offended) Thank you, this was so helpful.
I'll look into who that is! thank you for watching and commenting !
You are such a sweet person! They put me through all that and I was just a janitor 🤣🤣🤣
Omg, thank you! Yeah the procedure there is intense ahaha are you still there?
@@anthorpology nah I got tired of the 3 to 11 shift and left 🤣🤣🤣 I worked in the Nashville branch and it just got to be too much 😖😖😖
@@anthorpology I mean, they were friendly, but I just thought the whole thing was overkill 🤣🤣
@@midnightlegcramp8620 yeah it’s kind of a cult
@@anthorpology hahahaha!!! It really is!!! Like, the most insulting thing to me was whenever I would pass one of the associates and ask how they were doing, they would either not acknowledge me and turn their nose up at me, or they would give me that “eat shit and die” look 🙄
Good video🔥In your experience working part time which days were you mostly working during the week and what times of the day?
Thank you! Uhm it kind of varied depending on my course days, but I normally worked 2 week days and 1 weekend day or 2 weekend days and 2 week days. I mostly worked mornings but had a few closing shifts as well. It really varies depending on your own availability and your teams!
What a great video! I just got hired for a seasonal customer care position! Any tips/insight about that department? (I will be doing like gift wrapping stuff, etc.)
I bet you quit. Guaranteed.
@@carvinblack actually I've been with nordstrom for over a year 🥰
@@hungergames1D I start Tuesday and I’m sorta nervous, yet excited ! Do you have tips/advice ? Thank you in advance 🥰
@@Cynthia-vg4od congratulations!! 🎊 👏 so I now work in our fulfillment department (processing web orders) and I've really liked it. 👍🏼 I have a very simple job that can be busy but it's still very managble.
For employees that work on the floor (sales associates, service expierence) the hardest part is genuinely dealing with customers. I have been put down by customers (but in every customer service job you will deal with entitled customers) BUT at my store I have always felt supported by my managers.
Which department are you starting in?
@@hungergames1D thank you 😊 ! My position is a cashier. I’m sorta dreading it only because of the customers, but customers will be customers and at the end of the day, their words don’t mean sh*t to me lol! But congratulations on working in the fulfillment department!
Omg I just found this video. I was interviewed yesterday for Male's Apparel but the manager wasn't sure about my availability so I emailed them back because my availability changed and now I'm SUPER nervous cause although they LOVED me I'm still not sure whether they will actually hire me
Thank you for watching and commenting x it all really depends on who you're up against and what their needs are in terms of availability, I know they're getting ready for the anniversary sale so they're going to be hiring a bunch! Fingers crossed for you I hope you get it! Out of curiosity, which location? x
@@anthorpology I was interviewed in Nordstrom Rack in Toronto (One Bloor) and they loved me so they sent me to the other store in Nordstrom the same day and they also loved me there but the Eaton Centre store schedule is way too rigid compared to the one in Bloor but I'd really LOVE working at Eaton Centre cause the place is just breathtaking and you work with commission there
@@adolfocancino1140 omg a fellow canadian !! Well Goodluck, I really hope you get it! I think I walked around the eaton centre one before, I really liked it! fingers crossed
The hand close up 🤣🤣🤣
I have a interview tmr. Wish me luck
Omg Goodluck! What department/role?
Awesome video ! Random but what happened to your door on the right ? It looks warped 🤔lol
It was my bathrobe lol
@@anthorpology omg 🤦♀️😂. I’m sorry. NOW I see it.
I never like Nordstrom. Not sure why, the selectikns arent high-end enough. BUT I do eat at Nordstrom everytime im at the mall. I really like Saks and NM.
Thanks for watching! I agree, it's like kind of an in-between store, often the managers would say "we have something for everyone" which is true I guess 🤷 but I don't really shop there anymore 🤣💛
Hey bro, I just got hired at Nordstrom as a sales person at men’s sports wear. I really want to keep this job and hope make a career out of it. What is your advice?
Congrats!!! Sports wear is a good department to be in! If you want to make a career out of it, there are 2 paths I guess, one is to build up a client book and move eventually to personal styling and the other would be to be a department then eventually store manager and so on, depending on how far you want to take it! Just make sure to build relationships with both managers and clients!
How you like all the thieves that come in?
I start tomorrow
Congrats! :D How is it going?
Good thanks for asking
My wife got hired as a customer service rep 2. We are a little worried about job flexibility and get days off in advance. Any experience with unpaid time off ?
When I was with Nordstrom there wasn't an issue with paid time off as a sales associate! It may be different if you're not in Canada, I'm not sure what they're US policies are like, if they're the same or different!
So, you said you were able to sit in at a meeting with a vendor/brand. Does this mean you are able to meet/work with the buyer?
Yes! Most of the time it was conversations with a vendor and their team, the buyers sit in Seattle to the best of my knowledge, but its good experience if you want to work in that area of procurement
@@anthorpology thats so neat! Did you have to wear clothes that were 100% from Nordstrom?
@@Freepatchclub No I didn't have to but I had to dress business casual
Which department do you think is best to work in?
probably designer shoes or handbags since they get decent volume and the price point is high!
I was just offered a position for men’s apparel I’m excited and nervous
Omg congrats! ❤
I’m a mom and I’m getting called in for interview in shoes. Do you think I’ll be called in after hours?? I MUST get my bby from school… any advice??
First of all congrats on your interview! My one piece of advice is to be open and honest with them about your availability and ask what the shifts are that they are looking to fill. Some managers are chill with leaving early or at a certain time, whereas others are not! 💛
I have a job offer in women’s department the commissions rate is 6.75 percent or should I take the part time role at security
omg congats! I hope it's not too late, but in my opinion take the commission job! You'll make so much more over the holidays!
I understand the mission but what I don’t like about it it Hass to be realistic. I worked in department stores for over 15 years when I first started working at Macys back in 2011 I’m sorry 2012 we had sales goals but Macys was probably one of the many popular department stores, so it was almost easy to make your sales goal but over the years they found out it was driving people away. Both customers and workers because there will be a lot of days where there was no traffic and it’s a big department store. All department stores for the most part are really big and if there’s 10 people in the entire store it’s going to be hard. And certain department stores only made their sales quota only on sale days. For example, I also worked at Dillards and that place was 80% of the year no traffic the only time it was crazy busy when they had their major one day sale in the month and January 1 basically the day or the weekend after New Year’s, that was their Black Friday standing room only the moment the gate open it was like a swarm of bees coming in And you talk about hectic? Omg you haven’t seen the worst of it. Their motto for that sales day was to get rid of everything that’s left over from the end of the year for Christmas to bring in the fresh new merchandise for the new year. So you only had three days to make a decision if you wanted to return the items because everything was either 40 or 50% off with an additional 65% off. After those big sale dates, the other 80% of the year you can hear a feather drop on the floor and we working in the home department. I very seldom had not even one person in my department and my manager kept asking me how was your sales going and I’m like there’s nobody in my department most people don’t even know that we have a Home department.
So at Nordstrom, I just got hired at the Arlington location in Virginia and I also got another job working back at Chick-fil-A transferring and I’m debating on which job I wanna take. I don’t mind going back to retail but you don’t have no life working at retail and you have crazy crazy hours , what’s it like working for Nordstrom today banned you or punish you if you don’t meet your quota and do they understand if there’s nobody in your department or if there’s no customers coming in do they understand or do they still think there’s no excuse of the return policy if somebody makes a return three or four months later and you’re the person that sold it, will it still go against your commission
Wow that’s crazy, thank you for sharing! I’ve been into a Dillards once and it was skeleton dead ahaha I would take the Nordstrom job, at least there’s commission opportunities to make more!
@@anthorpology unfortunately look at idiot I turned down the job mainly because I do a lot of stuff with my church in different churches and they require you to have open availability and they don’t give you a set schedule and most retailers don’t open until 10 or 11 and I need some thing that opens early so that I can work a early morning shift about three or four unfortunately. And yes, Dillards 75% of the time is dead but when they had to say all days and they’re first of January sales which is the biggest sale of the entire year that’s when it’s crazy busy especially January 1. It’s crazy busy.
Do you know anything about the digital stylist position?
Unfortunately I don't :(
Get ready for returns, reversed commission and going in the negative $.
Literally lol
Hi i have an interview tmr at the same location with you and im so worry 😭 can you tell me whats the questions during the interview?
Omg Goodluck! Hope I’m not too late! Mostly they’ll ask you about your experience with clients, your favourite brands and why, why you want to work for Nordstrom, and general questions about your background!
@@anthorpology hi thank you for your reply ☺️ which department you think is the best?
How was the job at Bay, i'm about to start workjng there
Honestly it wasn’t for me, but that was 6 years ago now
Someone told me you can make over $100,000 a year easily off commission working at Nordstrom’s? Is that true
I wouldn't say easily, but you definitely can! I worked there 2-3 times per week while in uni and took home around 30ish thousand which I thought was pretty good. If you work full time and really clientele, cross sell across departments then you can make well over 100k
My Nordstrom that I left around coronavirus left me traumatized to the point of nightmares
Omg what happened
@@anthorpology to make the story short I was bullied by other employees also my first manager bullied me made my job living hell and I found out was pregnant and it was bad to the point where they had to remove me from her department to another.
@@anthorpology then I went down to another department where the manager was worse she discriminated against me was time after time rude and nasty and would often make me cry on the floor and tell me I wouldn’t have a job to come back to once I was done being pregnant. And the store manager has no idea how to correctly do his job he tried to turn Nordstrom into the Nordstrom rack the store just had a massive walk out a few weeks ago.
@@thaigei3538 omg that’s so shitty! I’ve definitely noticed some departments could be super cliquish and rude to people joining which isn’t good. At least you’re gone now!
@@anthorpology yes. Working there gave me the worst anxiety of my life. I couldn’t sleep. I had a nightmare about Nordstrom a few days ago and I’ve been gone over a year. That says something
Do you have to be gay to work at Nordstrom?
No lolll
hiiii do they drug test?
No not in my experience
@@anthorpology thank you sm
@@afiyaniambi Are you interviewing or working there?
@@anthorpology i interviewed a few days ago they’re just making sure my availability is good with the manager
@@afiyaniambi omg congrats! I’m sure you’ll enjoy it!
This was very helpful. Got hired on my first interview! Will start soon. Hopefully, the competitive sales goals aren’t that bad 🫶🏻
Omg congratulations! I'm glad this video was helpful! 💛 Depending on who is in your department, the sales may or may not be competitive ahaha but don't be afraid to stand your ground and take ownership of a customer/sale if someone tries to challenge you on it!
@@anthorpology Aww thank you! Well noted on this tip 💗 any advice in maintaining customers and not be creepy at all when messaging them? 😂
@@paulagalicia1247 I'd say just message them after a sale and be like "hey, it's Paula from Nordstrom, how are you enjoying your new xxxx" or if they haven't bought anything you could be like "hey, I know you were thinking about xyc, here are some other options" once you get in the hang of it, it's easier!