Generative AI in the Global Payments Industry: Insights from Dondi Black, CPO of TSYS

Dondi Black, Chief Product Officer of Issuer Solutions at TSYS, to explore the transformative journey of innovation, cultural shifts, and emerging technologies in the payments industry. Dondi shares her insights from three decades in the field, discussing how her organization leverages synergies, empowers teams, and implements measurable strategies to drive innovation and transformation. The conversation dives into the practical applications of generative AI, privacy-enhancing technologies, and a North Star approach to cultural transformation. Tracy and Dondi also touch on the importance of self-advocacy, honest feedback, and creating inclusive environments to foster innovation at every level.
Chapters
00:00:04 Welcome & Introductions
00:00:34 Reflections on Transformation & Innovation
00:01:28 Synergies & Organizational Transformation
00:02:19 Measuring Success in Cultural Transformation
00:05:07 Empowering Individuals & Leadership Growth
00:08:07 Emerging Innovations: Generative AI in Fraud & Risk
00:10:15 Security Investments & AI's Industry Impact
00:12:28 The Future of Privacy-Enhancing Technologies
00:15:30 Sustaining Momentum in Transformation
00:18:28 The Industry’s Pragmatic Shift
00:20:39 Inclusive Innovation & Cultural Change
00:23:12 Advocating for Yourself & Your Ideas
00:25:27 Leaders as Coaches: The Power of Feedback
00:28:56 Sponsor Spotlight: This Dot
00:29:53 Where to Connect with Dondi
00:30:39 Closing Remarks
Follow Dondi Black on Social Media
Linkedin: / dondi-black
Sponsored by This Dot: thisdot.co